Conduct Flashcards
Initiation
Greet patient
Introduce yourself
Demonstrate interest
Use open questions
Active listening
Allow patient to complete sentences Don’t interrupt Maintain eye contact Nodding as patient talks Open body posture Interim summary Encourage patient to volunteer more information
Open questions
Encourage full answers
how, what, why
Closed questions
limit the range of answers
yes/no
Throughout
Clarify patients terms
Display empathy
Look out for verbal clues
AVOID
Multiple questions
Leading questions
Unexplained jargon
Being judgemental
Non-verbal communication
Facial expression Eye contact and eye behaviour Posture / gesture / body language Proximity / spatial distance Touch Paralanguage
Paralanguage (non-verbal aspects of speech)
tone
pace
volume
emphasis/ pause/silence
Address
Ideas
Concerns
Expectations
Zola’s triggers
Occurrence of an interpersonal crisis
Interference with social or personal relations
Sanctioning
Interference with vocational or physical activity
Temporalizing of symptomatology
Example of occurrence of interpersonal crisis
death of a relative
calls attention to a person’s bodily changes
Example of interference with social or personal relations
bodily change interferes with
friendships
relationships
everyday living
Example of sanctioning
family, friends or significant others agree that help-seeking is needed/justified
Example of interference with vocational or physical activity
changes stop someone carrying out their job or other physically demanding activity
Example of temporalizing of symptomatology
people place a time limit on their changes,
consult if they haven’t resolved by that time
e.g. “I’ll go to DR if this cough is still here in a 2 weeks”
