Concepts of quality Flashcards
1
Q
How would you define quality in an analytical laboratory context?
A
The degree to which a set of inherent characteristics of an object fulfills requirements.
2
Q
Who defines the quality of a service or product?
A
The customer
The Legislation
The Regulation
3
Q
Who is the customer?
A
The external customer
The internal customer
Stakeholders
4
Q
Customer requirement
A
Understanding and documenting the customer requirements are a critical part of quality assurance
(There are likely to be different customer requirements for internal & external customers)
5
Q
Importance of quality
A
When there is a quality failure, it impacts someone or something.
Ensuring quality within a product or service is critical to provide confidence to those that purchase, use or are affected by it.
