Concepts of Caring and Effective Communication Lecture 1

Question 1

understanding how to respond to the need of others

Answer 1

knowing

Question 2

moving back and forth between immediate and long term behavior while considering the past

Answer 2

alternating rhythms

Question 3

enabling other to grow in own way an time

Answer 3

patience

Question 4

awareness and openness to ones own feelings and genuine caring for another

Answer 4

honesty

Question 5

letting go to let others grow in their own way

Answer 5

trust

Question 6

acknowledging there is always more to learn and that learning may come from any source

Answer 6

humility

Question 7

belief in the possibility of another’s growth

Answer 7

hope

Question 8

sense of going into the unknown, informed by insight from past experiences

Answer 8

courage

Question 9

What are the caring encounters?

Answer 9

knowing the client 
nursing presence
empowering the client 
compassion 
competence

Question 10

Any means of exchanging information or feelings between two or more people

Answer 10

communication

Question 11

what are the components of communication process

Answer 11

sender
message
receiver
response

Question 12

What are the 6 C’s of nursing ?

Answer 12

compassion, competence, confidence, conscience, commitment, and comportment

Question 13

awareness of ones’ relationship to others, sharing their joys, sorrows, pain and accomplishments. Participation in the experience of another

Answer 13

Compassion

Question 14

Having the knowledge, judgement, skills, energy, experience, and motivation required to respond adequately to the demands of one’s professional responsibilities.

Answer 14

competence

Question 15

comfort with self, client, and others that allows one to build trusting relationships

Answer 15

confidence

Question 16

morals, ethics, and an informed sense of right and wrong. Awareness of personal responsibility.

Answer 16

conscience

Question 17

the deliberate choice to act in accordance with one’s desires as well as obligations, resulting in investment of self in a task or cause.

Answer 17

commitment

Question 18

appropriate bearing, demeanor, dress, and language that are in harmony with a caring presence. Presenting oneself as someone who respects others and demands respect.

Answer 18

comportment

Question 19

what are the modes of verbal communication?

Answer 19

pace and intonation
simplicity 
clarity and brevity 
timing and relevance
adaptability
credibility 
and HUMOR

Question 20

what are the modes of non verbal communication

Answer 20

personal appearance
facial expressions
body posture and gait 
gestures
personal distance
touch

Question 21

learning to communicate with different age groups means considering:

Answer 21

age appropriate conversation
education/knowledge
culture
deficits

Question 22

when learning to communicate with different age groups one must NOT:

Answer 22

do not assume the education or knowledge level of patient.

communicate with a patient without the assistive devices needed.

Question 23

What are the three communication styles

Answer 23

aggressive, passive and assertive

Question 24

this type of communication promotes client safety by minimizing mis-communcation with colleagues. People that utilize this style of communication are honest, direct, and appropriate while being open to ideas and respecting the rights of others.
**focuses on the use of “I” rather than “you”

Answer 24

Assertive

Question 25

this type of communication allows for their rights to be violated by others. They meet the demands and requests of others without regard to their own feelings and needs because they believe their own feelings are not important.

Answer 25

submissive or passive

Question 26

This type of communication is directed toward what one wants without considering the feelings of others.

Answer 26

aggressive

Question 27

What are the benefits of assertive communication

Answer 27

effective professional style because it’s based on mutual respect
improves communication
reduces the likelihood of angry encounters

Question 28

This type of communication barrier requires the use of interpreters, that the nurse keeps words simple and concrete, and to remember the influence of cultural beliefs, morals, and values on patient’s communication process.

Answer 28

language deficit

Question 29

This type of communication barrier requires open manipulation to the environment such as lighting, noise level, and privacy

Answer 29

Sensory Deficit

Question 30

This type of communication barrier requires the involvement of a familiar person, provide support with encouragement and reassurance; keep words short and simple; be persistent in deciphering and don’t pretend to understand when the message is unclear

Answer 30

Structural Deficit

Question 31

What is the nursing process?

Answer 31

Assessment 
Diagnosis 
Planning 
Implementation
Evaluation

Question 32

when communication is difficult…

Answer 32

focus on the goal
agree with criticism without becoming angry or upset
repetition
collaboration
problem solving

Question 33

What is considered intimate spacing ?

Answer 33

0 to 1 and 1/2 feet

Question 34

what is considered personal space?

Answer 34

1 and 1/2 to 4 feet

Question 35

what is considered social space ?

Answer 35

4 to 12 feet

Question 36

what is considered public space ?

Answer 36

12 feet and beyond

Question 37

demonstrated in the receiver’s posture, eye contact, facial response to the speaker (smiles, laughter, frowning at appropriate points, head nods, raised eyebrows) and reflective comments

Answer 37

Active listening