Concepts of Caring and Effective Communication Lecture 1 Flashcards

1
Q

understanding how to respond to the need of others

A

knowing

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2
Q

moving back and forth between immediate and long term behavior while considering the past

A

alternating rhythms

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3
Q

enabling other to grow in own way an time

A

patience

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4
Q

awareness and openness to ones own feelings and genuine caring for another

A

honesty

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5
Q

letting go to let others grow in their own way

A

trust

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6
Q

acknowledging there is always more to learn and that learning may come from any source

A

humility

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7
Q

belief in the possibility of another’s growth

A

hope

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8
Q

sense of going into the unknown, informed by insight from past experiences

A

courage

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9
Q

What are the caring encounters?

A
knowing the client 
nursing presence
empowering the client 
compassion 
competence
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10
Q

Any means of exchanging information or feelings between two or more people

A

communication

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11
Q

what are the components of communication process

A

sender
message
receiver
response

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12
Q

What are the 6 C’s of nursing ?

A

compassion, competence, confidence, conscience, commitment, and comportment

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13
Q

awareness of ones’ relationship to others, sharing their joys, sorrows, pain and accomplishments. Participation in the experience of another

A

Compassion

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14
Q

Having the knowledge, judgement, skills, energy, experience, and motivation required to respond adequately to the demands of one’s professional responsibilities.

A

competence

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15
Q

comfort with self, client, and others that allows one to build trusting relationships

A

confidence

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16
Q

morals, ethics, and an informed sense of right and wrong. Awareness of personal responsibility.

A

conscience

17
Q

the deliberate choice to act in accordance with one’s desires as well as obligations, resulting in investment of self in a task or cause.

A

commitment

18
Q

appropriate bearing, demeanor, dress, and language that are in harmony with a caring presence. Presenting oneself as someone who respects others and demands respect.

A

comportment

19
Q

what are the modes of verbal communication?

A
pace and intonation
simplicity 
clarity and brevity 
timing and relevance
adaptability
credibility 
and HUMOR
20
Q

what are the modes of non verbal communication

A
personal appearance
facial expressions
body posture and gait 
gestures
personal distance
touch
21
Q

learning to communicate with different age groups means considering:

A

age appropriate conversation
education/knowledge
culture
deficits

22
Q

when learning to communicate with different age groups one must NOT:

A

do not assume the education or knowledge level of patient.

communicate with a patient without the assistive devices needed.

23
Q

What are the three communication styles

A

aggressive, passive and assertive

24
Q

this type of communication promotes client safety by minimizing mis-communcation with colleagues. People that utilize this style of communication are honest, direct, and appropriate while being open to ideas and respecting the rights of others.
**focuses on the use of “I” rather than “you”

A

Assertive

25
Q

this type of communication allows for their rights to be violated by others. They meet the demands and requests of others without regard to their own feelings and needs because they believe their own feelings are not important.

A

submissive or passive

26
Q

This type of communication is directed toward what one wants without considering the feelings of others.

A

aggressive

27
Q

What are the benefits of assertive communication

A

effective professional style because it’s based on mutual respect
improves communication
reduces the likelihood of angry encounters

28
Q

This type of communication barrier requires the use of interpreters, that the nurse keeps words simple and concrete, and to remember the influence of cultural beliefs, morals, and values on patient’s communication process.

A

language deficit

29
Q

This type of communication barrier requires open manipulation to the environment such as lighting, noise level, and privacy

A

Sensory Deficit

30
Q

This type of communication barrier requires the involvement of a familiar person, provide support with encouragement and reassurance; keep words short and simple; be persistent in deciphering and don’t pretend to understand when the message is unclear

A

Structural Deficit

31
Q

What is the nursing process?

A
Assessment 
Diagnosis 
Planning 
Implementation
Evaluation
32
Q

when communication is difficult…

A
focus on the goal
agree with criticism without becoming angry or upset
repetition
collaboration
problem solving
33
Q

What is considered intimate spacing ?

A

0 to 1 and 1/2 feet

34
Q

what is considered personal space?

A

1 and 1/2 to 4 feet

35
Q

what is considered social space ?

A

4 to 12 feet

36
Q

what is considered public space ?

A

12 feet and beyond

37
Q

demonstrated in the receiver’s posture, eye contact, facial response to the speaker (smiles, laughter, frowning at appropriate points, head nods, raised eyebrows) and reflective comments

A

Active listening