Concepts Flashcards
What are the 4 benchmarks of KPIs
- internal
- external
- theoretical
- historical
What are your the 3 R of workflow?
- Rules
- Roles
- Routes
Treacy and Wiersema Strategy
Wiersema and Treacy’s business strategy model is a marketing model that provides an important tool for making choices about your company’s strategy and positioning.
- Operational excellence
- Customer Intimacy
- Product leadership
Porter’s strategy
A firm’s relative position within its industry determines whether a firm’s profitability is above or below the industry average. The fundamental basis of above-average profitability in the long run is sustainable competitive advantage. There are two basic types of competitive advantage a firm can possess: low cost or differentiation. The two basic types of competitive advantage combined with the scope of activities for which a firm seeks to achieve them, lead to three generic strategies for achieving above average performance in an industry.
- Cost leadership
- Differentiation
- Cost focus
- Differentiation focus
VUCA
Volatility
Uncertainty
Complexity
Ambiguity
Porter’s 5 Forces
Porter’s Five Forces is a framework for analyzing a company’s competitive environment.
Porter’s Five Forces is a model that identifies and analyzes five competitive forces that shape every industry and helps determine an industry’s weaknesses and strengths. Five Forces analysis can be used to guide business strategy to increase competitive advantage.
- Competition in the Industry
- Potential of new entrants
- power of Suppliers
- Power of Customers
- Threat of Substitute products
Rosemann BPM Lifecycle Management
Becker, Kugeler and Rosemann (2001) created a lifecycle model for BPM that covers specific project phases, spanning the process automation project creation and the resulting charter itself, process analysis, its optimization, implementation and measurement, in turn enabling continued process improvements, which can be seen in the figure below. These phases have been tightly linked to the 6 Sigma model for process improvements, known as “DMAIC” (Define, Measure, Analyze, Improve, Control), summarized and published by Paul Harmon in 2007.
- Identify the process
- Model the current process (as-is)
- Analysis of Current process (as-is)
- Model Enhanced Process (to-be)
- Implement Enhanced Process (to-be)
- Execution of Enhanced Process (to-be)
- Monitor and Measure enhanced process (to-be) using KPI
What are ways you can improve a process?
- Eliminate
- Simplify
- Automation
- As-is
- Prescriptive or Roadmap
- To-be
Single loop learning
