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COMS > COMS > Flashcards

COMS Flashcards

1
Q

What are the two (2) types of corruption?

A
  1. Process Corruption
  2. Noble Cause Corruption
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2
Q

Name three (3) types of conflict of interest ?

A
  1. Actual
  2. Perceived
  3. Potential
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3
Q

What is stereotyping ?

A

A preconceived idea/notion which is often racist, sexist or homophobic.
- may be negative, neutral or positive.

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4
Q

What is prejudice ?

A

A preconceived opinion that is not based on reason or actual experience
* For example - All cops are corrupt, or all Muslims are terrorists.

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5
Q

What are the four (4) rules of assertiveness ?

A
  1. Be Honest
  2. Negotiate on equal terms
  3. Relevant facts only
  4. Stick to your bottom line
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6
Q

Three (3) barriers to communication ?

A
  1. Organizational
  2. Physical
  3. Cultural
  4. Linguistic
  5. Interpersonal
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7
Q

Where in legislation can you find the charter of victim rights ?

A

Section 6, Victims Rights and Support Act 2013

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8
Q

What are the four (4) components of procedural justice ?

A
  1. Neutrality
  2. Respect
  3. Trustworthiness
  4. Voice
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9
Q

What is procedural justice?

A

Linked to public judgements about the fairness of the process through which police make decisions and exercise authority

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10
Q

What is integrity?

A
  1. Being trustworthy and reliable
  2. Being responsible for your actions
  3. Having principled character traits and work ethics
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11
Q

What is corruption ?

A

Deliberate unlawful conduct, whether by act or omission of a member of the police force who is exercising a police power in bad faith.

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12
Q

What is misconduct ?

A

An intentional breach of a policy, procedure or guideline

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13
Q

Four (4) types of listeners ?

A
  1. Non listener
  2. Marginal Listener
  3. Evaluative listener
  4. Active listener
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14
Q

What are three (3) barriers to listening ?

A
  1. Lack of interest or motivation
  2. Lack of mutuality in conversation
  3. Perception
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15
Q

Which act and section pertains to reporting misconduct of Police Officers ?

A

Section 211F, Police Act 1990

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16
Q

Key actions for victim follow up ?

A
  1. Ensure victims receive an event number
  2. Ensure victims receive a victim’s card
  3. Follow up within the initial 7 days
  4. Communicate with the victim if the matter transfers to another officer or turns into a case
  5. Comply with the charter of victim rights
17
Q

What is the Oath of Office ?

A

A legally binding vow enabling original authority and discretion.

18
Q

Where can the Oath of Office be found in legislation ?

A

Clause 7, Police Regulation 2015

19
Q

What is the ‘Code of Conduct & Ethics’ ?

A
  • An organizational policy
  • Provides clear, practical guidance as to the conduct expected of all NSWPF
    employees
20
Q

What is ‘A Barrier’ to communication ?

A

Anything that can block or prevent an intended meaning getting through to a
recipient

21
Q

What are the three (3) areas of risk for conflicts of interest ?

A
  1. Interpersonal relationships
  2. Secondary employment
  3. Declarable associations
22
Q

What is S.E.L.F ?

A

S - Scrutiny
E - Ethical
L - Lawful
F - Fair

23
Q

What are the key actions for dealing with difficult customers as per the
‘NSWPF Customer Service Guidelines’ ?

A
  1. Always remain calm, polite and professional
  2. Listen & acknowledge customer enquiries
  3. Tell the customer when no further action can be taken & why
24
Q

Name the four (4) roles Police assume ?

A
  1. Mediator
  2. Negotiator
  3. Facilitator
  4. Law Enforcer
25
Q

What is appropriate discretion ?

A
  1. Ignores irrelevant factors
  2. Pays attention to relevant factors
  3. Shows consistency
  4. Decisions are based on rationality
  5. Acts in good faith
26
Q

Name four (4) causes of corruption ?

A
  1. Sisyphean nature of policing (never ending battle)
  2. Cynicism
  3. Moral Ambiguity
  4. Moral Corrosiveness
  5. Conflicts of Interest
  6. Group thinking
  7. Slippery slope argument
    8, Unfair distribution argument
27
Q

What is discretion?

A

Discretion is about making choices between lawful alternatives to apply the law fairly and at the right level to suit the circumstances.

28
Q

Explain the SELF test

A
  1. S - Would your decision withstand SCRUTINY by the community and the NSWPF
  2. E - Is your decision ETHICAL and consistent with the statement of values, oath of office and the Code of Conduct and Ethics
  3. L - Does your decision comply with the LAW
  4. F - Is your decision FAIR to your colleagues, community & family.

COMS (1 decks)

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