Computer & Internet Technologies Flashcards

1
Q

Chromebook

A
Originally developed by Google 
Runs on android operating system
Information stored in the cloud
Cannot cannot run full versions of Microsoft products
Only online versions
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2
Q

Apple Mac devices

A

Uses the MAC operating system commonly known as IOS or macOS
Has built-in communication and productivity software applications
Runs the Microsoft office suite products except Access
Can flips back-and-forth from IOS to a Windows setup

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3
Q

PCs

A

Use the windows operating system
Most common laptops found
Run on Windows 10 operating system
Runs software such as OneDrive, Azure, Teams, Office 365
Hundreds of 3rd party apps made for the windows environment

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4
Q

Digital literacy

A

Technology raises the bar for expectations and efficiencies
Professionals must possess the skills necessary to use these tools
Must understand and adhere to cybersecurity protocols
Mandates new skill set for almost every office task
Must be aware of the rules and strategies of social media
Need to know best practices for videoconferencing and social media outreach
Must become familiar with security and privacy issues
Must keep up with constantly changing threats and evolving solutions

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5
Q

What does the Smart Office do

A

The Smart Office restructures the workplace so employees not only can work better and faster, but also can manage the physical space to make it more efficient and cost effective
Provides the tools to manage communications, control the workspace, and automate routine tasks using artificial intelligence
Remote workers are often happier, feel more valued, and are more productive

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6
Q

What is video conferencing

A

Meeting face-to-face in real time

It’s the most substantial change to personal interaction

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7
Q

What is cloud computing

A

Easy way to store and share information within the modern office
A virtual network that allows users to share documents and resources across the globe
Anyone can have access

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8
Q

What is Microsoft teams

A

A workspace for real time collaboration and communication, meetings, and file and application sharing in an environment accessible to everyone

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9
Q

What is desk hoteling

A

Hoteling is a reservation based unassigned seating process where remote employees reserve desk time when need to work in the office
An alternative to traditional method of permanently assigned seating

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10
Q

What is floating

A

An office employee reserves space and resources depending on their task or project

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11
Q

What can Smart Office technology do

A

It can schedule and control the use of conference rooms, temperature and lighting, audio/visual resources, and even the office coffee machine

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12
Q

What is artificial intelligence

A

Enables machines to mimic or perform functions commonly associated with people

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13
Q

What are examples of artificial intelligence

A

Amazon’s Alexa

Apple’s Siri

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14
Q

What does the Smart Office enable

A

It enables you to manage more effective meetings, help employees quickly and easily find appropriate workspaces, and monitor space occupancy at a glance

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15
Q

Video conference best practices

A

There are best practices for prior to the event, during the conference, and follow up after the event

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16
Q

What are several video conference platforms

A
Zoom
Go-to-meeting
Cisco WebEx
EzTalks
StarLeaf
Blue Jeans
Microsoft teams
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17
Q

What are some Tech gadgets for your office

A
Docking station
Dual monitors
Standing desktop converter
Headsets or earbuds
Light ring
Cell phone sanitizer
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18
Q

What are some good smartphone applications to have

A

Microsoft Office Lens
MS Office
Google Lens
Adobe PDF

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19
Q

Data storage options

A

Hard drive
Solid-state drive (SSD)
Flash drive
Cloud storage

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20
Q

What is a hard drive

A

A storage device containing a magnetic disk
Stores information as magnetized particles in a unit of measurement called terabyte
Offers quick access and large storage
Is the primary local storage for PC or Mac
Are fragile and easily damaged, resulting in total data loss

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21
Q

What is a solid state drive

A

More durable preferred storage choice, especially for mobile devices such as tablets.
Uses flash memory chips.

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22
Q

What is a Flash drive

A

A portable storage device, plugs into a USB port

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23
Q

What is cloud storage

A

Uses the Internet to store data on remote servers

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24
Q

What are some cloud storage options

A

Google Drive
Microsoft OneDrive/Share Point/Azure
Apple iCloud
Dropbox

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25
Q

Disadvantages of cloud storage

A

Losing Internet connection will prevent you from accessing your data
Using any 3rd party storage provider brings privacy and security considerations

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26
Q

What is the Internet of things (IoT)

A

Buzzword in business used to describe the network of physical objects or things that are embedded with sensors and software for the purpose of connecting with other devices over the Internet

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27
Q

Some benefits of Internet of things

A

Enables energy savings
Increased workplace safety
Can utilize digital signs to disseminate informatoin company wide
Trello boards offer customer reviews
Virtual backgrounds
Surface Hub Interactive whiteboard meetings platform

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28
Q

Internet of robotic things (IoRT)

A

IOT devices are usually designed to handle specific tasks
Robot devices are able to react to unexpected conditions
IoT and robotics combined can can do many different things

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29
Q

What is hyper-automation

A

Using technology to automate tasks that once required humans

Requires a combination of tools

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30
Q

What is XR (extended reality)

A

Refers to all real and virtual environments generated by computer graphics and wearables
Creates a realistic three dimensional environment that you can perceive as real and even interact with in realistic ways
It’s the umbrella category that covers all the various forms of computer altered reality

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31
Q

What are the three types of XR

A
Augmented reality (AR)
Mixed reality (MR)
Virtual reality (VR)
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32
Q

What is one of the most important uses of XR

A

Training

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33
Q

What is an operating system (OS)

A

The operating system provides instructions to the computer, enabling basic operations. It also has a graphical user interface (GUI)

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34
Q

What is a graphical user interface (GUI)

A

A way for you to select icons, buttons, or objects with a pointing device or your fingers.

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35
Q

What are the 3 most common operating systems

A

Microsoft Windows (10)
Apple IOS
Android

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36
Q

What useful tools does Microsoft windows offer

A

Snip & Sketch
Steps Recorder
Timeline

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37
Q

What other tools does Microsoft windows offer

A

Touchscreen
Drawing pen
Speech-to-text dictation
Better option for syncing to 3D and virtual reality software

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38
Q

What tools does the macOS offer

A

Video editor
Preview utility
Streaming music service

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39
Q

What other items is macos known for

A

Can run both IOS and windows programs
Has stronger integration between desktop and mobile devices
Experiences fewer issues with 3rd party programs crashing the system

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40
Q

What 2 operating systems work together

A

Chrome and Android

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41
Q

Where is Chrome OS used

A

Chromebook laptop

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42
Q

Where does Android have a significant presence

A

Tablet and smartphone markets

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43
Q

Who developed Chrome and android operating systems

A

Google

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44
Q

Definition of software programs

A

Software programs are a set of instructions that tell the computer what to do, how to do it, and where to send the output or results

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45
Q

What are the 2 types of software systems

A

System software

Applications software

46
Q

What is the system software control

A

Controls the computer and peripherals, such as the keyboard and mouse

47
Q

What do applications software do

A

Perform specific tasks

48
Q

What does productivity software do

A

Help you be more productive by automating common or repetitive tasks

49
Q

What are some examples of productivity

A

Microsoft Outlook
Sales Force
Adobe Photoshop
Quickbooks

50
Q

What is an example of a packaged productivity software

A

Microsoft office

51
Q

What are mobile applications

A

Types of application software developed to run on specific mobile platforms

52
Q

Mobile applications

A

Are unique to their operating system

53
Q

Examples of packaged software

A

Microsoft Word

Adobe Photoshop

54
Q

What is custom software

A

Another type of application software that is custom developed to meet the specific set of needs of an organization or business

55
Q

Common examples of custom software

A

Billing or inventory management packages

56
Q

What are Web based applications

A

Applications or programs you access on the Internet without installing on your device

57
Q

Examples of Web-based applications (web apps)

A
Amazon
Facebook
Zoom
Teams
Gmail
58
Q

How are Web apps different than Web pages

A

Apps enable you to do something, while Web pages simply access information

59
Q

What is the Software as a Service (SaaS) model

A

Allows you to pay a monthly subscription fee instead of purchasing an entire product and then downloading it all at once

60
Q

What is intellectual property

A

Legal term for ownership of intangible assets, such as ideas, art, music, and software

61
Q

What is copyrighted software

A

Software that belongs to the author or publisher; you are free to use it, but not to copy, change, or distribute it

62
Q

How do software publishers protect their products

A

Use a variety of authentication measures
Digital watermarks
Copyright protection features

63
Q

What is malware

A

Malicious software

64
Q

What does malware do

A

Programs intentionally designed to damage your computer or network by deleting or altering files, erasing hard drives, or simply slowing down the system

65
Q

What are some types of malware

A

Virus
Trojan Horse
Adware
Ransomware

66
Q

What is a virus

A

Small program that installs on your computer and alters its operations without your knowledge; can replicate and distribute itself to other computers

67
Q

What is a Trojan Horse

A

Program disguised as a useful utility program but actually causes a variety of problems, including stealing information

68
Q

What is adware

A

Malware that clutters your screen with unwanted advertisements, banners, or pop-up windows

69
Q

What is ransomware

A

One of the most malicious forms of malware: it’s designed to block access to a computer system until a sum of money is paid

70
Q

What is cryptic extortion

A

Another name for ransomware

71
Q

What does antivirus software do

A

It finds and removes a variety of viruses from your computer while also scanning incoming and outgoing email messages for potential threats

72
Q

What should a comprehensive security software suite include

A

Anti-spyware programs that prevent spyware from installing
Anti-spam software that blocks spam or junk mail
Firewall software that creates a personal security zone around the computer

73
Q

What is a subscription model

A

It’s the new, popular pricing model to obtain software. It’s cloud-based product suites offered through a subscription at a low monthly fee.

74
Q

Examples of software suites

A

Microsoft 365
Google Workspace
Adobe Creative Cloud

75
Q

Examples of collaboration applications

A

Microsoft teams
Zoom
WebEx

76
Q

What is cloud storage

A

Series of redundant servers storing your software and your files, which your computer or device accesses to retrieve information. The new, popular distribution method to obtain software.

77
Q

What is a dashboard

A

The dashboard provides a simple single-point interface with the cloud to manage downloads and updates

78
Q

What is Google Workspace

A

A set of Google tools for businesses and organizations, provided at several pricing tiers, depending on the customer’s needs

79
Q

What is Microsoft 365

A

Latest version of the Microsoft office suite, and can be purchased through a subscription

80
Q

What is a Web browser

A

An interface to the enormous collection of information on the Internet, enabling you to view webpages and navigate websites using controls and menus

81
Q

What do search engines do

A

Provide the means to locate a large number of resources in a very brief time

82
Q

What do search strategies do

A

Allow you to receive quality results in a manageable fashion

83
Q

What are some of the most popular and well known browsers

A

Google Chrome
Apple Safari
Mozilla Firefox
Microsoft Chromium Edge

84
Q

What are browser extensions

A

Simple tools or Web apps that customize and ease your browsing experience

85
Q

Examples of browser extensions

A

Amazon assistan
Last Pass
Microsoft Editor

86
Q

What is private browsing mode

A

Feature that permits you to browse websites without leaving temporary Internet files known as cookies that track visited sites or other information in your browser history

87
Q

What is encryption

A

Make digital contact traveling between your machine and the website unreadable without a valid encryption key or authorized hardware device

88
Q

What is the https protocol

A

Used by banks and retail sites to establish a secure connection to your computer and protect your information

89
Q

How to refine Internet searches

A
Enter additional words or phrase
Use Boolean criteria
Use wild card functioN
Specify date range
Use niche search engine
90
Q

Examples of niche search engines

A

Wolfram Alpha
Midomi
Google Scholar

91
Q

What is search engine optimization (SEO)

A

Techniques that tweak your website to increase its visibility for relevant searches, thereby bringing more traffic to it

92
Q

What does Google Analytics do

A

Provides registered businesses with detailed information about their customers so that they can better understand their needs

93
Q

What is CARS

A

Acronym for an effective tool you can easily apply to validate information on Internet research

94
Q

CARS definition

A

Credibility
Accuracy
Reasonable
Support

95
Q

What is e-commerce

A

Refers to the acquisition of products or services using the Internet

96
Q

Ways to conduct e-commerce

A

Business-to-consumer (B2C)
Consumer-to-consumer (C2C)
Business-to-business (B2B)

97
Q

What is an acceptable use policy (AUP)

A

A set of guidelines governing how networks, information technology, and websites can be used

98
Q

What is a cyberattack

A

A cyberattack is an attack on, or an illegal attempt to gain something from, a computer system

99
Q

Most common cyberattack technique

A

Phishing

100
Q

What is fishing

A

An email that encourages the recipient to take an action such as click on a link or download a file

101
Q

What is spear phishing

A

Email targeting a specific individual, usually in management or executive positions

102
Q

What is cybersecurity

A

Systems, infrastructure, and practices in place to protect computers, networks, programs, and data from cyber attacks

103
Q

Use your behaviors that contribute to cyber attack

A

Opening email without proper vetting
Poor password management
Using USB thumb drives
Weak protocols for updates and patches

104
Q

Best practices for password management

A

Require passwords for all levels of system access
Use two-level authentication Use strong passwords
Use unique passwords
Never share passwords

105
Q

What is social media

A

A collection of different methods for sharing information and interacting with others using the Internet, websites, and applications

106
Q

What is Internet etiquette

A

A set of rules or guidelines for acceptable behavior in online communication

107
Q

Is key loggers

A

Viruses that steal personal information such as passwords

108
Q

What is chatbot

A

A software application used to conduct an online chat conversation via text or text to speech

109
Q

What is hootsuite

A

Social media management tool that allows you to schedule and post updates to Facebook, Twitter, LinkedIn, Instagram, et cetera

110
Q

What is a creative commons license

A

A license that provides a flexible range of protections and freedoms

111
Q

What is cloud storage

A

A set of servers usually access through the Internet where you store and retrieve your information

112
Q

What are cookies

A

A small file generated by a Web server that acts like a storage bin for items you place in your shopping cart for personalization