Computer Engagement Flashcards
Amazon Connect
Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business
to deliver better customer service at lower cost. Amazon Connect is based on the same contact center
technology used by Amazon customer service associates around the world to power millions of customer conversations. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required. There are no up-front payments or long-term commitments and no infrastructure to manage
with Amazon Connect; customers pay by the minute for Amazon Connect usage plus any associated telephony services.
Amazon Simple Email Service (SES)
Amazon Simple Email Service (Amazon SES) is a cloud-based email sending service designed to help
digital marketers and application developers send marketing, notification, and transactional emails. It
is a reliable, cost-effective service for businesses of all sizes that use email to keep in contact with their
customers.
