CompTIA Troubleshooting Steps Flashcards

1
Q

Step 1

A

Identify the problem.

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2
Q

Step 2

A

Establish a theory of probable cause.

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3
Q

Step 3

A

Test the theory to determine cause.

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4
Q

Step 4

A

Establish a plan of action and implement the solution.

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5
Q

Step 5

A

Verify full system functionality and implement preventative measures.

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6
Q

Step 6

A

Document findings

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