CompTIA’s Troubleshooting Methodology Flashcards

1
Q

Step 1

A

Define the problem

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2
Q

Step 2

A

Hypothesize the probable cause

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3
Q

Step 3

A

Test hypothesis

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4
Q

Step 4

A

Create an action plan

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5
Q

Step 5

A

Implement action plan

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6
Q

Step 6

A

Verify problem resolution

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7
Q

Step 7

A

Create a post-mortem report

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