CompTIA’s Troubleshooting Methodology Flashcards
1
Q
Step 1
A
Define the problem
2
Q
Step 2
A
Hypothesize the probable cause
3
Q
Step 3
A
Test hypothesis
4
Q
Step 4
A
Create an action plan
5
Q
Step 5
A
Implement action plan
6
Q
Step 6
A
Verify problem resolution
7
Q
Step 7
A
Create a post-mortem report