Comptia+ HelpDesk Flashcards
Computer Parts
Upon starting his new role to build a number of devices for an organization, Steve has begun setting up his work area so that he is safe and that the devices are less likely to be damaged during the course of his work. One of the tools in his work area for ensuring he can safely work on hardware to dissipate any electrostatic discharge is referred to as a(n) ______.
- tweezers
- antistatic bag
- ESD mat
- flash drive
ESD mat
An end user is experiencing a problem with a single keyboard key sticking in the depressed position.
Which is the best first step for the end user to take to resolve this issue?
- Remove the keyboard and clean the keyboard ribbon cable contacts.
- Remove the keyboard and submerge it in distilled water.
- Clean the keyboard with compressed air.
- Remove the keyboard bezel and replace the keyboard.
Clean the keyboard with compressed air.
A user is experiencing problems with a laptop system overheating. You suspect the CPU cooling fan has a buildup of dust blocking air flow.
What would be the first step you should take in preparation for resolving the issue?
- Connect an antistatic wrist strap and remove the keyboard bezel.
- Purchase a replacement fan assembly in case the fan is faulty.
- Remove the fan assembly and clean it with compressed air.
- Refer to the laptop manufacturer’s service manual.
- Refer to the laptop manufacturer’s service manual.
A company is concerned about the theft of laptop computers from public areas throughout their organization. What would be an inexpensive and effective method for minimizing laptop thefts while maintaining the usability of the systems?
- Cable locks
- protection
- Full-drive encryption
- External monitors
- Cable locks
When working with a computer, it is important to be able to identify the various components. Working with ports to connect devices is a common interconnection point for various other devices you might need to use. Which port type is recently replacing VGA ports on PCs?
- DisplayPort
- HDMI
- Thunderbolt 3
- USB
- DisplayPort
- HDMI
As a technician, it is going to be important for you to be familiar with as many of the peripheral devices that a device might make use of. What is a station that is specific to a particular type of device, providing extended capabilities for a laptop?
- Port replicator
- Docking station
- Docking port
- Charging station
- Docking station
A technician has been dispatched to assist a salesperson who cannot get his laptop to display through a projector. The technician verified the video is displaying properly on the laptop’s built-in screen.
What would be the next step the technician should take?
- Reseat the backlight power connection in the laptop computer’s display.
- Use the laptop’s function key to toggle display output to external video.
- Replace the integrated graphics adapter in the laptop computer.
- Increase the shared video memory allocated to the laptop’s integrated video adapter.
- Use the laptop’s function key to toggle display output to external video.
Which of the following is a necessary step prior to replacing the removable battery pack in a laptop computer?
- Verify the laptop system is powered off and configured for Ship Mode.
- Remove the laptop keyboard bezel, and if needed, remove the keyboard.
- Verify the computer system is configured in sleep mode.
- Confirm the replacement battery is recommended by the laptop manufacturer.
- Confirm the replacement battery is recommended by the laptop manufacturer.
An important element of knowledge for any technician is the makeup of a device. What is a common component of a system case?
- Printer
- Motherboard
- HDMI cable
- Camera
- Motherboard
The system of pathways used for communication and the protocol and methods used for transmission are collectively called a ______.
- HDMI cable
- protocol
- motherboard
- bus
- bus
You have been asked to perform some of the upgrades on some of the desktop computers at one of the office locations your organization serves. One of those upgrades is to the processors. The area that the processor connects to the motherboard is referred to as the ______.
- socket
- motherboard
- chipset
- ATX
- socket
James has been asked to build a low-profile computer for his friend to use as a home theater system. James needs to choose parts that will enable the computer to be hidden behind the TV. What motherboard form factor should he use?
- microATX
- NLX
- ATX
- Mini-ITX
- Mini-ITX
Technology is constantly advancing and administrators must stay abreast of those updates. Which of the following is referred to as the Next Generation Form Factor?
- M.2 connector
- SATA
- PCI slot
- SAS
- M.2 connector
A common need for administrators is to have in-depth understanding of hardware, including tools and products that are new or upcoming, and knowledge of how those components can be combined in relation to other elements within the device. A common type of expansion is the PCI Express slot for peripheral components. Which Version of this component was slated for release in 2022?
- PCI Expression Version 4.0
- PCI Expression Version 5.0
- PCI Expression Version 6.0
- PCI Expression Version 3.0
- PCI Expression Version 6.0
The ability to store large amounts of data that can be accessed quickly is an important component of any device. Which is a standard most commonly used by storage devices?
- PCI
- Protocol
- DIMM slot
- SATA
- SATA
Knowing the various protocols and rules for communication between devices can be an important part of the knowledge that any administrator can work with. What offers Secure Boot?
- MBR
- CSM
- UEFI
- GPT
- UEFI
Knowing the types of devices and their components is important as you are working to maintain, upgrade, or build a device. There are components that are connected directly to the motherboard. These are referred to as ______.
- DIMM slots
- onboard ports
- PCI slots
- flash drives
- onboard ports
Building machines and having the knowledge to upgrade components is an important skill set. One of those components is the motherboard form factor. Of the following, which is the smallest of the motherboard form factors?
- MicroATX
- ITX
- ATX
- Extended ATX
- ITX
Your small business wants to build a new server PC and wants it to have a very fast processor. You have determined that the business should purchase a motherboard that supports multiple processors.
What feature should your business order for the motherboard?
- Dual core processing
- Multicore processing
- Dual processors
- Virtualization
- Dual processors
You want to upgrade your computer’s processor but are not sure what brand of processor the current motherboard takes. Since you have taken your computer apart, where do you look on the motherboard to determine what type of processor you should be using?
- Chipset
- Socket
- Motherboard label
- RAM slots
- Socket
Sherri is going to replace a processor in her laptop because the laptop is running slower than she would like. What should Sherri do prior to taking the laptop apart? (Select all that apply.)
- Make sure the CPU matches the chipset of the motherboard.
- Try an external device before replacing the motherboard.
- Determine whether a teardown procedure is available.
- Verify that the laptop is not under warranty.
- Make sure the CPU matches the chipset of the motherboard.
- Determine whether a teardown procedure is available.
- Verify that the laptop is not under warranty.
You purchase two new DDR 4 DIMM modules that are the same speed and size. You want to install them in your desktop computer to maximize the speed of the computer. The motherboard is marked A1, A2, B1, B2. A1 and B1 are blue and A2 and B2 are black.
Where should you install the new DDR 4 DIMM modules into the motherboard?
- B1 and A2
- B2 and A1
- B1 and B2
- A2 and B2
- A1 and A2
- A1 and B1
- A1 and B1
Paul lost power to his computer due to a power failure. The power went off and immediately came back on, but the computer shut down. Paul had not saved his work, and when he turned his computer back on, the work was missing. He called you to find out what he could do to retrieve his missing work. You explained that when he lost power and his computer shut down, all the data in RAM was lost.
Why does this happen?
- RAM is static, so when you lose power, the data in RAM is not refreshed.
- RAM is dynamic, and when you lose power, the data in RAM is not refreshed.
- The data is not lost but is moved to the BIOS CMOS chips and then recovered when the computer is restored.
- The data is not lost but is moved to the HDD.
- RAM is dynamic, and when you lose power, the data in RAM is not refreshed.
The average space between transistors printed on the surface of a silicon chip is referred to as its _______.
- multithreads
- frequency
- lithography
- multiprocesses
- lithography