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CompTIA FUNDAMENTALS + > CompTIA #1 > Flashcards

CompTIA #1 Flashcards

1
Q

What is a symptom of and overheating computer?

A. The computer locks up, freezes or shuts down.
B. The BIOS displays an error on the screen.
C. The computer notifies the manufacturer
D. The computer will not power on

A

A. The computer locks up, freezes, or shut down

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2
Q

What is the most important question to ask a user when trying to determine what a problem is, and why?

A. Ask “Have you tried turning the computer off and back again?” Because oftentimes this fixes the problem.

B. Ask “What did you do?” Because when something goes wrong, the user is often responsible for the problem.

C. Ask “Why are tu calling the help desk?” Because you want to make sure you provide the right kind of help.

D. Ask “What has changed?” Because the thing that has changed is usually responsible for the problem.

A

D. Ask “What has changed?” Because the thing that has changed is usually responsible for the problem.

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3
Q

What should you do when you suspect that there are multiple issues to troubleshoot?

A. Ignore the hard things and fix what you know

B. Try to fix everything at once.

C. Address each issue individually.

D. Ask an experienced user.

A

C. Address each issue individually.

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4
Q

While you are performing troubleshooting, a program is not responding and will not close when the exit button is clicked. How can you end the frozen program without losing your other work?

A. Press Alt+Tab to close the program and re-open the previous application.

B. Press and hold the power button until the display goes black, and then press the power button again.

C. Click the minimize button and then click the maximize button in the program window.

D. Press Ctrl+Alt+Delete, star the Task Manager, and end the task from Applications tab.

A

D. Press Ctrl+Alt+Delete, star the Task Manager, and end the task from Applications tab.

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5
Q

How does a computer receive data entered by a user?

A. Trough the use of Internet.
B. Trough the use of peripheral devices, such as mice and keyboards.
C. Trough interfaces such as a printer or computer screen.
D. Trough data written directly to memory.

A

B. Trough the use of peripheral devices, such as mice and keyboards.

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6
Q

What is the most common use for peripheral devices in a computer?

A. To generate the graphics that show up on the monitor.
B. To store information within the computer case, to be used later.
C. To enter information as input or deliver to the user as output.
D. To process the input information and prepare it for output.

A

C. To enter information as input or deliver to the user as output.

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7
Q

How is computer data defined?

A. Information that references something else in design or origin.

B. Information presented as unprocessed facts and figures without any added interpretation or analysis.

C. Information transferred between people either trough speaking or writing, using words in a structured and conventional way.

D. Information shared in an IT system using nothing more complicated than the binary digits 1 and 0.

A

D. Information shared in an IT system using nothing more complicated than the binary digits 1 and 0.

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8
Q

Which of the answers listed below refers to the characteristics of macOS? Multiple choice

A. Developed by Microsoft
B. Designed for tablets
C. Developed by Apple
D. Designed for laptops
E. Developed by Google
F. Designed for desktops

A

C. Developed by Apple

D. Designed for laptops

F. Designed for desktops.

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9
Q

If technicians are attempting to replicate a problem reported by a user, what are they doing?

A. Trying to find the root cause of the problem.

B. Trying to diagnose the issue and determine an appropriate solution.

C. Trying to cause the issue to happen again so they can see it for themselves.

D. Trying to implement countermeasures to prevent the problem from occurring again.

A

C. Trying to cause the issue to happen again so they can see it for themselves.

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10
Q

Why is it important to ask a user questions when first hearing about a problem?

A. To help you classify the problem in terms of nature and scope.

B. To encourage the user to identify the root cause of the problem.

C. Questions are actually not needed; you can and should work with the information you have.

D. To make them feel better about their problem.

A

A. To help you classify the problem in terms of nature and scope.

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11
Q

What is the last step of the troubleshooting process?

A. Perform a system upgrade for the user so that the issue doesn’t happen again.

B. Follow up regularly with the user to make sure the problem hasn’t resurfaced.

C. Discuss the issue with your teams so that other technicians are aware of it.

D. Document your findings, actions, and outcomes in knowledge base.

A

D. Document your findings, actions, and outcomes in knowledge base.

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12
Q

How should you approach troubleshooting when there are multiple levels of work?

A. Ignore the hard things and fix what you know.

B. Consider multiple approaches, prioritize each level, and divide and conquer.

C. Try to fix everything at once.

D. Ask an experienced user.

A

B. Consider multiple approaches, prioritize each level, and divide and conquer.

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13
Q

You notice that your monitor is flickering a lot. What is a likely explanation for this issue?

A. The video cable is unplugged.

B. The refresh rate may be too low or too high.

C. There are several dead pixels on the display.

D. The power management setting has been disabled.

A

B. The refresh rate may be too low or too high.

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14
Q

During the troubleshooting process, what should you do if implement a solution but find that it didn’t solve the problem as anticipated?

A. Establish a new theory or escalate.

B. Accept the outcome and, if applicable, implement preventative measures.

C. Give up.

D. Move on to documenting your findings, actions, and outcomes.

A

A. Establish a new theory or escalate.

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15
Q

After performing the standard troubleshooting steps, your built-in Ethernet port still isn’t functioning. Which option should you check before escalating the problem?

A. The instruction manual.

B. The manufacturer’s website.

C. The system BIOS.

D. A skilled friend.

A

C. The system BIOS.

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16
Q

Which of the answers listed below refer to Windows command-line commands used for directory traversal?

A. pwd

B. dir

C. chdir

D. cd

E. path

A

C. chdir

D. cd

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17
Q

Which of the answers listed below refer to Windows command-line commands used to create a directory or subdirectory?

A. mkdr

B. mkd

C. mdir

D. md

E. mkdir

A

D. md

E. mkdir

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18
Q

Which of the following Windows Command Prompt commands can be used to delete a directory?

A. dir/d

B. delete

C. rmdir

D. rd

E. popd

A

C. rmdir

D. rd

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19
Q

Which of the following Command Prompt commands in MS Windows can be used to copy one or more files from one location to another?

A. cp

B. move

C. copy

D. pushd

A

C. copy

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20
Q

Which of the items in Windows 10 Settings app provides access to date, time, region, language, and speech recognition settings?

A. Windows Start > Settings > Clock and Region

B. Windows Start > Settings > Date an Time

C. Windows Start > Settings > System

D. Windows Start > Settings > Time & Language

A

D. Windows Start > Settings > Time & Language

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21
Q

A Windows 10 Settings app menu that allows to configure connected accounts and sign-in option is known as as:

A. Windows Start > Settings > User Account Control

B. Windows Start > Settings > Local Users and Groups

C. Windows Start > Settings > User Accounts

D. Windows Start > Settings > Accounts

A

D. Windows Start > Settings > Accounts

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22
Q

Which of the items in Windows 10 settings app provides access to display, sound, notifications, and power options?

A. Windows Start > Settings > Hardware and Sound.

B. Windows Start > Settings > System

C. Windows Start > Settings > Devices

D. Windows Start > Settings > Device Manager

A

B. Windows Start > Settings > System

23
Q

A type of customizable framework providing access to a collection of system utilities (in the form of the so-called snap-ins) designed to manage networks, computers, services, and other system components in Microsoft Windows is known as:

A. Administrative Tools

B. MMC

C. PowerShell

D. .NET

A

B. MMC

24
Q

What is the name of a Task Manager tab in Windows 10 that provides access to real-time graphs showing total CPU, memory, disk, network, and GPU resource usage?

A. Processes

B. Startup

C. Performance

D. Services

E. Users

A

C. Performance

25
Q

Which of the following answers describe the function of Task Manager (task mgr.exe)?

A. In windows 8 and newer releases of the Microsoft OS, provides access to user applications that can be enabled/disabled during system boot.

B. Allows to close a non-responsive application in Windows.

C. Displays information on programs, processes, and services that are currently running on the computer.

D. Allows to schedule the launch of programs or scripts at pre-defined times or after specified time intervals.

E. Provides tools for managing network traffic.

F. Allows system administrators to manage the currently logged-in user.

G. Provides real-time reports on how a Windows-based computer is using system resources (CPU/RAM/Disk/Network/GPU Usage)

A

A, B, C, F, G

26
Q

True or False? All types of computers use CPU and system memory

A

True. Everything has to have a CPU and a system memory.

27
Q

What type of computer most likely needs a peripheral device?

A

Desktop Computer

28
Q

What type of computer is best suited for using in a job where you have to make notes and be able to move around easily?

A

Laptops

29
Q

Why don’t laptops make good servers?

A

Not enough CPU, not enough memory.

30
Q

Why isn’t a smartphone a good tool for writing a report?

A

Keyboards are too small or lack of keyboard. No optimize for writing perfect.

31
Q

What types of IoT appliances are less likely to be controlled via home automatization

A

Medical devices

32
Q

What should you do before attempting to set up a new computer system?

A

Verify that your environment is suitable for the situation

33
Q

When setting up a desktop computer, what factor should you consider when deciding on the location of the system case?

A

Trailing wires, hazards, hazards over walkways, airflow.

34
Q

What factors should you consider when positioning input and output devices?

A

Ergonomics (chair height, arm plate, keyboard placement)

35
Q

You have to open a word processing application but you cannot see an icon on the desktop. What should you do?

A

Start Button. Windows Key.

36
Q

What function of an operating system is performed by the “shell”

A

Interface between the user and the computer

37
Q

What type of file in an OS is the main means of providing coordination of hardware components?

A

Driver (or device driver).

38
Q

What is an example of an open source operating system?

A

Linux, Chromium, or Android.

39
Q

What type of computing device(s) is macOS designed for installation on?

A

Desktops computers/workstations and laptops

40
Q

True or false? Windows 10 is the first 64-bit edition of Windows.

A

False - Windows 10 is better described as a version than edition and there have been 64 - bit editions of Windows versions since Windows XP.

41
Q

You have to open a file located on a network server. What should be your first step?

A

Open the Network object from Explorer and locate the server (computer) hosting the file

42
Q

What is the technical term for a web address?

A

Uniform Resource Locator (URL). In fact, Uniform Resource Identifier (URI) is now preferred in web standards documentation but URL is more widely known and used.

43
Q

What key combination can you use to force the browser to ignore any locally faced files when refreshing a page?

A

Ctrl + F5

44
Q

What is the registry and how does it distinguish Windows and Linux?

A

The registry is a database of configuration settings supporting the Windows OS. Linux uses individual text files to store settings.

45
Q

What term is to describe terminating a process that is not responding to user input?

A

This is often called “killing” the process

46
Q

Why might you use the Services Snap-in to manage background processes rather than Task Manager?

A

Task Manager allows you to start and stop services but the Services snap-in also allows you to configure service properties.

47
Q

The Task Scheduler allows you to run a process automatically in Windows. What is a widely-used Linux equivalent?

A

Cron is widely used to run tasks automatically in Linux

48
Q

What part of the system memory setup is most user-configurable?

A

Use of virtual memory or a pagefile, where disk space is used to supplement system RAM

49
Q

What two things are configured on a disk to make storage space on the disk available to the Windows OS?

A

The disk must contain at least one partition, typically allocated a drive letter, and the partition must be formatted with a suitable file system.

50
Q

What protection feature in Windows is designed to prevent a script or software from making unauthorized changes to the OS configuration?

A

User Access Control (UAC). UAC means that the user must input the credentials or click through an authorization prompt before the configuration change can be made.

51
Q

You are advising a colleague about best practices. When troubleshooting, you have identified the following techniques to use to identify the problem: gather information, duplicate the problem, questions users, identify symptoms, and approach multiple problems individually. If you are following CompTIA’s troubleshooting model, what other piece of advice should you give?

A

Determine If anything has changed

52
Q

You have asked a senior manager to authorize your plan of action for resolving a fault in a software application. What name is given to the process you are following?

A

Escalation

53
Q

You’re a setting a new computer, but it doesn’t seem to be working. Should you check anything or contact the manufacturer?

A

Double check, power, cables, etc

54
Q

Your computer locks up periodically and feels hot to the touch. Could these things be related?

A

Yes. First step would be to try to clean your CPU fan, exhaust, fence, or dust it out.

CompTIA FUNDAMENTALS + (1 decks)

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