Compliance - Part 3 Flashcards

1
Q

What is the U.S. code for the Truth in Lending Act (TILA)? [V-1.1 Truth in Lending Act]

A

The implementing code for the TILA is 15 U.S.C. 1601 et seq.

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2
Q

When was the TILA enacted? [V-1.1 Truth in Lending Act]

A

The TILA was enacted on May 29, 1968 as title I of the Consumer Credit Protection Act

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3
Q

What act is TILA a part of? [V-1.1 Truth in Lending Act]

A

TILA was enacted as title I of the Consumer Credit Protection Act

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4
Q

What regulation implements the TILA? [V-1.1 Truth in Lending Act]

A

The TILA is implemented by Regulation Z (12 CFR 1026)

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5
Q

When did the TILA become effective? [V-1.1 Truth in Lending Act]

A

The TILA became effective July 1, 1969

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6
Q

Describe some of the amendments made to the TILA/Reg Z. [V-1.1 Truth in Lending Act]

A

The TILA was first amended in 1970 to prohibit unsolicited credit cards. Additional major amendments to the TILA and Regulation Z were made by the Fair Credit Billing Act of 1974, the Consumer Leasing Act of 1976, the Truth in Lending Simplification and Reform Act of 1980, the Fair Credit and Charge Card Disclosure Act of 1988, and the Home Equity Loan Consumer Protection Act of 1988.
Regulation Z also was amended to implement section 1204 of the Competitive Equality Banking Act of 1987, and in 1988, to include adjustable-rate mortgage loan disclosure requirements. All consumer leasing provisions were deleted from Regulation Z in 1981 and transferred to Regulation M (12 CFR 1013).
The Home Ownership and Equity Protection Act of 1994 (HOEPA) amended the TILA. The law imposed new disclosure requirements and substantive limitations on certain closed-end mortgage loans bearing rates or fees above a certain percentage or amount. The law also included new disclosure requirements to assist consumers in comparing the costs and other material considerations involved in a reverse mortgage transaction and authorized the Board of Governors of the Federal Reserve System (Board) to prohibit specific acts and practices in connection with mortgage transactions.
The TILA amendments of 1995 dealt primarily with tolerances for real estate secured credit. Regulation Z was amended on September 14, 1996, to incorporate changes to the TILA. Specifically, the revisions limit lenders’ liability for disclosure errors in real estate secured loans consummated after September 30, 1995. The Economic Growth and Regulatory Paperwork Reduction Act of 1996 further amended the TILA. The amendments were made to simplify and improve disclosures related to credit transactions.
The Electronic Signatures in Global and National Commerce Act (the E-Sign Act), 15 U.S.C. 7001 et seq., was enacted in 2000 and did not require implementing regulations. On November 9, 2007, amendments to Regulation Z and the official commentary were issued to simplify the regulation and provide guidance on the electronic delivery of disclosures consistent with the E-Sign Act.
In July 2008, Regulation Z was amended to protect consumers in the mortgage market from unfair, abusive, or deceptive lending and servicing practices. Specifically, the change applied protections to a newly defined category of “higher-priced mortgage loans” (HPML) that includes virtually all closed-end subprime loans secured by a consumer’s principal dwelling. The revisions also applied new protections to mortgage loans secured by a dwelling, regardless of loan price, and required the delivery of early disclosures for more types of transactions. The revisions also banned several advertising practices deemed deceptive or misleading. The Mortgage Disclosure Improvement Act of 2008 (MDIA) broadened and added to the requirements of the Board’s July 2008 final rule by requiring early Truth in Lending disclosures for more types of transactions and by adding a waiting period between the time when disclosures are given and consummation of the transaction. In 2009, Regulation Z was amended to address those provisions. The MDIA also requires disclosure of payment examples if the loan’s interest rate or payments can change, as well as disclosure of a statement that there is no guarantee the consumer will be able to refinance in the future. In 2010, Regulation Z was amended to address these provisions, which became effective on January 30, 2011.
In December 2008, the Board adopted two final rules pertaining to open-end (not home-secured) credit. The first rule involved Regulation Z revisions and made comprehensive changes applicable to several disclosures required for: applications and solicitations, new accounts, periodic statements, change in terms notifications, and advertisements. The second was a rule published under the Federal Trade Commission (FTC) Act and was issued jointly with the Office of Thrift Supervision (OTS) and the National Credit Union Administration (NCUA), which sought to protect consumers from unfair acts or practices with respect to consumer credit card accounts. Before these rules became effective, however, the Credit Card Accountability Responsibility and Disclosure Act of 2009 (Credit CARD Act) amended the TILA and established a number of new requirements for open-end consumer credit plans. Several provisions of the Credit CARD Act are similar to provisions in the Board’s December 2008 TILA revisions and the joint FTC Act rule, but other portions of the Credit CARD Act address practices or mandate disclosures that were not addressed in these rules. In light of the Credit CARD Act, the Board, the NCUA, and the OTS withdrew the substantive requirements of the joint FTC Act rule. On July 1, 2010, compliance with the provisions of the Board’s rule that were not impacted by the Credit CARD Act became effective.

The Credit CARD Act provisions became effective in three stages. The provisions effective first (August 20, 2009) required creditors to increase the amount of notice consumers receive before the rate on a credit card account is increased or a significant change is made to the account’s terms. These amendments also allowed consumers to reject such increases and changes by informing the creditor before the increase or change goes into effect. The provisions effective next (February 22, 2010) involved rules regarding interest rate increases, over-the-limit transactions, and student cards. Finally, the provisions effective last (August 22, 2010) addressed the reasonableness and proportionality of penalty fees and charges and reevaluation of rate increases.
In 2009, Regulation Z was amended following the passage of the Higher Education Opportunity Act (HEOA) by adding disclosure and timing requirements that apply to lenders making private education loans.
In 2009, the Helping Families Save Their Homes Act amended the TILA to establish a new requirement for notifying consumers of the sale or transfer of their mortgage loans. The purchaser or assignee that acquires the loan must provide the required disclosures no later than 30 days after the date on which it acquired the loan.
In 2010, the Board further amended Regulation Z to prohibit payment to a loan originator that is based on the terms or conditions of the loan, other than the amount of credit extended. The amendment applies to mortgage brokers and the companies that employ them, as well as to mortgage loan officers employed by depository institutions and other lenders. In addition, the amendment prohibits a loan originator from directing or “steering” a consumer to a loan that is not in the consumer’s interest to increase the loan originator’s compensation.
The Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 (Dodd-Frank Act) amended the TILA to include several provisions that protect the integrity of the appraisal process when a consumer’s home is securing the loan. The rule also requires that appraisers receive customary and reasonable payments for their services. The appraiser and loan originator compensation requirements had a mandatory compliance date of April 6, 2011.
The Dodd-Frank Act generally granted rulemaking authority under the TILA to the Consumer Financial Protection Bureau (CFPB). Title XIV of the Dodd-Frank Act included a number of amendments to the TILA, and in 2013, the CFPB issued rules to implement them. Prohibitions on mandatory arbitration and waivers of consumer rights, as well as requirements that lengthen the time creditors must maintain an escrow account for higher-priced mortgage loans, were generally effective June 1, 2013. Most of the remaining amendments to Regulation Z were effective in January 2014.2 These amendments include ability-to-repay requirements for mortgage loans, appraisal requirements for higher-priced mortgage loans, a revised and expanded test for high-cost mortgages, as well as additional restrictions on those loans, expanded requirements for servicers of mortgage loans, refined loan originator compensation rules and loan origination qualification standards, and a prohibition on financing credit insurance for mortgage loans. The amendments also established new record retention requirements for certain provisions of the TILA. On October 22, 2014, the CFPB issued a final rule providing an alternative small servicer definition for nonprofit entities and amended the ability-to-repay exemption for nonprofit entities. The final rule also provided a temporary cure mechanism for the points and fees limit that applies to qualified mortgages, with a sunset date of January 10, 2021. The final rule was effective on November 3, 2014, except for one provision that became effective on October 3, 2015. On October 2, 2015, the CFPB revised the definitions of small creditor and rural and underserved areas, which affect the availability of some special provisions and exemptions to Regulation Z’s Ability-to-Repay, high-cost mortgage, and HPML escrow requirements. The final rule was effective January 1, 2016.3 In March 2016, the CFPB issued an interim final rule exercising the expanded authority granted to the CFPB by the Helping Expand Lending Practices in Rural Communities Act to exempt small creditors that operate in rural or underserved areas.4 The interim final rule was effective March 31, 2016.
In 2013, the CFPB also revised several open-end credit provisions in Regulation Z. The CFPB revised the general limitation on the total amount of account fees that a credit card issuer may require a consumer to pay. Effective March 28, 2013, the limit is 25 percent of the credit limit effect when the account is opened and applies only during the first year after account opening. The CFPB also amended Regulation Z to remove the requirement that card issuers consider the consumer’s independent ability to pay for applicants who are 21 or older and to permit issuers to consider income and assets to which such consumers have a reasonable expectation of access. This change was effective May 3, 2013, with a mandatory compliance date of November 4, 2013.
In 2013, the CFPB further amended Regulation Z as well as Regulation X, the regulation implementing the Real Estate Settlement Procedures Act (RESPA), to fulfill the mandate in the Dodd-Frank Act to integrate the mortgage disclosures under TILA and RESPA sections 4 and 5. Regulation Z now contains two new forms required for most closed-end consumer mortgage loans. The Loan Estimate is provided within three business days from application, and the Closing Disclosure is provided to consumers three business days before loan consummation. These disclosures must be used for mortgage loans for which the creditor or mortgage broker receives an application on or after October 3, 2015.5
In 2016, the CFPB amended Regulation Z as well as Regulation E, the regulation implementing the Electronic Fund Transfer Act (EFTA), to extend protections to prepaid accounts. In Regulation E, tailored provisions governing disclosures, limited liability and error resolution, and periodic statements were adopted for prepaid accounts, along with new requirements regarding the posting and submission of prepaid account agreements. In Regulation Z, coverage of the term “credit card” was expanded to include “hybrid prepaid-credit card” as defined in 12 CFR 1026.61. The amendments to Regulation Z further regulate credit features that may be offered in conjunction with prepaid accounts. Together these amendments are known as the “Prepaid Rule.” The Bureau further amended the Prepaid Rule in January 2018 to modify the definition of “business partner,” in addition to making other changes, and extend the effective date of the Prepaid Rule, as amended, to April 1, 2019.
In 2017, the Bureau amended and clarified several provisions of Regulation Z (82 Fed. Reg. 37656) (August 11, 2017),6 including creating tolerances for the Total of Payments disclosure, amending and clarifying the application of the good faith standard under 12 CFR e)(3) and related tolerances, and clarifying disclosure provisions related to construction loans. Mandatory compliance with most provisions of the amended rule began on October 1, 2018. In 2018, the Bureau further amended the rule to address when Closing Disclosures may be used to reset tolerances (83 Fed. Reg. 19159) (May 2, 2018).7 These provisions became effective June 1, 2018. On August 4, 2016, the CFPB issued a final rule to further clarify, revise, and amend provisions of Regulation Z and Regulation X (81 Fed. Reg. 72160) (October 19, 2016).8 The amendments in the final rule are referenced in this document as the “2016 Servicing Rule.” The 2016 Servicing Rule establishes definitions of successor in interest and confirmed successor in interest in 12 CFR 1026.2(a)(27), and provides that a confirmed successor in interest is a “consumer” for purposes of the mortgage servicing provisions in Regulation Z (12 CFR 1026.2(a)(11)).9 The 2016 Servicing Rule also adopts a general definition of delinquency that applies to all of the servicing provisions in Regulation X and the provisions regarding periodic statements for mortgage loans in Regulation Z. Furthermore, the 2016 Servicing Rule clarifies, revises, or amends provisions of Regulation Z relating to:
• Interest rate adjustment notices for adjustable-rate mortgages (ARMs) (12 CFR 1026.20);
• Prompt crediting of mortgage payments and responses to requests for payoff amounts (12 CFR 1026.36(c));
• Periodic statements for mortgage loans 12 CFR 1026.41, including requiring servicers to provide certain consumers in bankruptcy a modified periodic statement or coupon book; and
• Small servicers (12 CFR 1026.41(e)(4)).
The 2016 Servicing Rule took effect on October 19, 2017, except the provisions related to successors in interest and periodic statements for consumers in bankruptcy, which took effect on April 19, 2018.
The CFPB concurrently issued an interpretive rule under the Fair Debt Collection Practices Act (FDCPA) to clarify the interaction of the FDCPA and specified mortgage servicing rules in Regulations X and Z. (81 Fed. Reg. 71977) (October 19, 2016).10 This 2016 interpretive rule constitutes an advisory opinion for purposes of the FDCPA and provides safe harbors from liability for servicers acting in compliance with it.
In 2018, the Economic Growth, Regulatory Relief, and Consumer Protection Act (EGRRCPA)11 amended several provisions of TILA, including: (1) the addition of a new safe-harbor qualified mortgage category for portfolio mortgages of certain insured depository institutions and insured credit unions; (2) modification of the waiting period requirements for high-cost mortgage loan consummation under certain conditions; (3) clarification of “customary and reasonable” as they pertain to fee appraisers who voluntarily donate appraisal services to certain charitable organizations; and (4) student loan protections in the event of bankruptcy or death of the student or non-student obligor. The EGRRCPA also amended TILA to exclude manufactured or modular housing retailers and their employees from loan originator compensation requirements when specific conditions are met, and amended the Secure and Fair Enforcement for Mortgage Licensing Act (SAFE Act) regarding employment transition of certain loan originators. These provisions were generally effective on May 24, 2018, except for the student loan protections, which became effective on November 24, 2018, and the SAFE Act changes, which became effective on November 24, 2019. On November 16, 2019, the Bureau issued an interpretive rule on the SAFE Act changes, with an effective date of November 24, 2019.12
In 2020 and 2021, the Bureau issued four final rules amending the qualified mortgage (also referred to as QM) provisions of Regulation Z. The first final rule extended the January 10, 2021 sunset date of a temporary qualified mortgage definition for certain loans eligible for purchase or guarantee by the Government Sponsored Enterprises (GSEs) until the mandatory compliance date of final amendments to the general qualified mortgage definition.13 The second final rule (the General QM Final Rule) amended the general qualified mortgage definition, primarily by replacing its 43 percent debt-to-income ratio limit with a limit based on the loan’s pricing.14 The third final rule (the Seasoned QM Final Rule) created a new category of qualified mortgages—known as “seasoned qualified mortgages”—for first-lien, fixed-rate covered transactions that have met certain performance requirements over a seasoning period of at least 36 months, are held in portfolio by the originating creditor or first purchaser until the end of the seasoning period, comply with general restrictions on product features and points and fees, and meet certain underwriting requirements.15 The fourth final rule extended the mandatory compliance date of the General QM Final Rule until October 1, 2022.16 As a result of the fourth final rule, the temporary qualified mortgage definition, commonly known as the GSE Patch, will expire on October 1, 2022 or the date the applicable GSE exits conservatorship, whichever comes first.17

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7
Q

What is the format of Reg Z? [V-1.1 Truth in Lending Act]

A

The rules creditors must follow differ depending on whether the creditor is offering open-end credit, such as credit cards or home-equity lines, or closed-end credit, such as car loans or mortgages.

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8
Q

What is Subpart A of Reg Z? [V-1.1 Truth in Lending Act]

A

Subpart A (12 CFR 1026.1 through 1026.4) of the regulation provides general information that applies to open-end and closed-end credit transactions. It sets forth definitions 12 CFR 1026.2 and stipulates which transactions are covered and which are exempt from the regulation (12 CFR 1026.3). It also contains the rules for determining which fees are finance charges (12 CFR 1026.4).

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9
Q

What is Subpart B of Reg Z? [V-1.1 Truth in Lending Act]

A

Subpart B (12 CFR 1026.5 through 1026.16) relates to open-end credit. It contains rules on account-opening disclosures 12 CFR 1026.6 and periodic statements (12 CFR 1026.7-8). It also describes special rules that apply to credit card transactions, treatment of payments 12 CFR 1026.10 and credit balances 12 CFR 1026.11, procedures for resolving credit billing errors 12 CFR 1026.13, annual percentage rate (APR) calculations 12 CFR 1026.14, rescission rights 12 CFR 1026.15, and advertising (12 CFR 1026.16).

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10
Q

What is Reg Z Part C? [V-1.1 Truth in Lending Act]

A

Subpart C (12 CFR 1026.17 through 1026.24) relates to closed-end credit. It contains rules on disclosures 12 CFR 1026.17-20, treatment of credit balances 12 CFR 1026.21, annual percentage rate calculations (12 CFR 1026.22), rescission right (12 CFR 1026.23), and advertising (12 CFR12 CFR 1026.24).

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11
Q

What is Reg Z Part D? [V-1.1 Truth in Lending Act]

A

Subpart D (12 CFR 1026.25 through 1026.30) contain rules on record retention 12 CFR 1026.25, oral disclosures 12 CFR 1026.26, disclosures in languages other than English 12 CFR 1026.27, effect on state laws 12 CFR 1026.28, state exemptions 12 CFR 1026.29, and rate limitations (12 CFR 1026.30).

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12
Q

What is Reg Z Part E? [V-1.1 Truth in Lending Act]

A

Subpart E (12 CFR 1026.31 through 1026.45) contains special rules for mortgage transactions. The rules require certain disclosures and provide limitations for closed-end credit transactions and open-end credit plans that have rates or fees above specified amounts or certain prepayment penalties (12 CFR 1026.32). Special disclosures are also required, including the total annual loan cost rate, for reverse mortgage transactions (12 CFR 1026.33). The rules also prohibit specific acts and practices in connection with high-cost mortgages, as defined in 12 CFR 1026.32(a), (12 CFR 1026.34); in connection with closed-end higher-priced mortgage loans, as defined in 12 CFR 1026.35(a), (12 CFR 1026.35); and in connection with an extension of credit secured by a dwelling (12 CFR 1026.36). This subpart also sets forth disclosure requirements, effective October 3, 2015, for certain closed-end transactions secured by real property, or a cooperative unit, as required by 12 CFR 1026.19(e) and (f) 12 CFR 1026.37-38, disclosures for mortgage transfers 12 CFR 1026.39, and disclosure requirements for periodic statements for residential mortgage loans (12 CFR 1026.41). In addition, it contains minimum standards for transactions secured by a dwelling, including provisions relating to ability to repay and qualified mortgages (12 CFR 1026.43).This subpart includes the small servicer exemption found in (12 CFR 1026.41(e)(4)).

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13
Q

What is Reg Z Part F? [V-1.1 Truth in Lending Act]

A

Subpart F (12 CFR 1026.46 through 1026.48) relates to private education loans. It contains rules on disclosures 12 CFR 1026.46, limitations on changes in terms after approval 12 CFR 1026.48, the right to cancel the loan 12 CFR 1026.47, and limitations on co-branding in the marketing of private education loans (12 CFR 1026.48).

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14
Q

What is Reg Z Part F? [V-1.1 Truth in Lending Act]

A

Subpart G (12 CFR 1026.51 through 1026.61) relates to credit card accounts, including covered separate credit features accessible by hybrid prepaid-credit cards, under an open-end (not home-secured) consumer credit plan (except for 12 CFR 1026.57(c), which applies to all open-end credit plans). This subpart contains rules regarding disclosures provided on or with credit and charge card applications and solicitations (12 CFR 1026.60). It also contains rules regarding hybrid prepaid-credit cards (12 CFR 1026.61). Subpart G contains rules on evaluation of a consumer’s ability to make the required payments under the terms of an account 12 CFR 1026.51, limits the fees that a consumer can be required to pay 12 CFR 1026.52, and contains rules on allocation of payments in excess of the minimum payment (12 CFR 1026.53). It also sets forth certain limitations on the imposition of finance charges as the result of a loss of a grace period 12 CFR 1026.54, and on increases in annual percentage rates, fees, and charges for credit card accounts 12 CFR 1026.55, including the reevaluation of rate increases (12 CFR 1026.59). This subpart prohibits the assessment of fees or charges for over-the-limit transactions unless the consumer affirmatively consents to the creditor’s payment of over-the-limit transactions (12 CFR 1026.56). This subpart also sets forth rules for reporting and marketing of college student open-end credit (12 CFR 1026.57). Finally, it sets forth requirements for the Internet posting of credit card accounts under an open-end (not home-secured) consumer credit plan (12 CFR 1026.58).
Several appendices contain information such as the procedures for determinations about state laws, state exemptions and issuance of official interpretations, special rules for certain kinds of credit plans, model disclosure forms, standards for determining ability to pay, and the rules for computing annual percentage rates in closed-end credit transactions and total-annual-loan-cost rates for reverse mortgage transactions.
Official interpretations of the regulation are published in a commentary. Good faith compliance with the commentary protects creditors from civil liability under the TILA. In addition, the commentary includes more detailed information on disclosures or other actions required of creditors. It is virtually impossible to comply with Regulation Z without reference to and reliance on the commentary.
NOTE: The following narrative does not discuss all the sections of Regulation Z but rather highlights only certain sections of the regulation and the TILA.

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15
Q

Describe the TILA Subpart A. [V-1.1 Truth in Lending Act]

A

Subpart A – General
This subpart contains general information regarding both open-end and closed-end credit transactions. It sets forth definitions 12 CFR 1026.2 and sets out which transactions are covered and which are exempt from the regulation (12 CFR 1026.3). It also contains the rules for determining which fees are finance charges (12 CFR 1026.4).

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16
Q

What is the purpose of the TILA and Reg Z, according to Subpart A? [V-1.1 Truth in Lending Act]

A

Purpose of the TILA and Regulation Z
The TILA is intended to ensure that credit terms are disclosed in a meaningful way so consumers can compare credit terms more readily and knowledgeably. Before its enactment, consumers were faced with a bewildering array of credit terms and rates. It was difficult to compare loans because they were seldom presented in the same format. Now, all creditors must use the same credit terminology and expressions of rates. In addition to providing a uniform system for disclosures, the act:
Protects consumers against inaccurate and unfair credit billing and credit card practices;
• Provides ability to repay requirements and other limitations applicable to credit cards;
• Provides consumers with rescission rights;
• Provides for rate caps on certain dwelling-secured loans;
• Imposes limitations on home equity lines of credit (HELOCs) and certain closed-end home mortgages;
• Provides minimum standards for most dwelling-secured loans; and
• Delineates and prohibits unfair or deceptive mortgage lending practices.
The TILA and Regulation Z do not, however, tell financial institutions how much interest they may charge or whether they must grant a consumer a loan.

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17
Q

What are the coverage considerations for Reg Z (12 CFR 1026.1 and 1026.2)? [V-1.1 Truth in Lending Act]

A

Lenders should carefully consider several factors when
deciding whether a loan is subject to Truth in Lending
disclosures or other Regulation Z requirements. The
coverage considerations under Regulation Z are
addressed in more detail in the commentary to
Regulation Z. For example, broad coverage
considerations are included under 12 CFR 1026.1(c) of
the regulation and relevant definitions appear in (12
CFR1026.2).
The 2016 Servicing Rule adds a definition of successor
in interest. Successor in interest means a person to whom an ownership interest in a dwelling securing a
closed-end consumer credit transaction is transferred
from a consumer, provided that the transfer is:
• A transfer by devise, descent, or operation of law on
the death of a joint tenant or tenant by the entirety;
• A transfer to a relative resulting from the death of the
consumer;
• A transfer where the spouse or children of the
consumer become an owner of the property;
• A transfer resulting from a decree of a dissolution of
marriage, legal separation agreement, or an incidental
property settlement agreement, by which the spouse
of the consumer becomes an owner of the property; or
• A transfer into an inter vivos trust in which the
consumer is and remains a beneficiary and which
does not relate to a transfer of rights of occupancy in
the property.

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18
Q

What are exempt transactions under Reg Z? [V-1.1 Truth in Lending Act]

A

The following transactions are exempt from Regulation
Z:
• Credit extended primarily for a business,
commercial, or agricultural purpose;
Credit extended to other than a natural person
(including credit to government agencies or
instrumentalities);
NOTE: Credit extended to trusts established for tax
or estate planning purposes or to land trusts is
considered to be extended to a natural person for
purposes of the definition of “consumer” (12 CFR
1026.2(a)(11), Comment 2(a)(11)-3).Credit in
excess of an annually adjusted threshold not
secured by real property or by personal property
used or expected to be used as the principal
dwelling of the consumer;19
• Public utility credit;
• Credit extended by a broker-dealer registered with
the Securities and Exchange Commission (SEC) or
the Commodity Futures Trading Commission
(CFTC), involving securities or commodities
accounts;
• Home fuel budget plans not subject to a finance
charge; and
• Certain student loan programs.

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19
Q

What implications do credit cards have on the application of TILA? [V-1.1 Truth in Lending Act]

A

However, when a credit card is involved, generally
exempt credit (e.g., business purpose credit) is subject to
the requirements that govern the issuance of credit cards
and liability for their unauthorized use. Credit cards
must not be issued on an unsolicited basis and, if a
credit card is lost or stolen, the cardholder must not be
held liable for more than $50 for the unauthorized use of
the card (Comment 3-1).

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20
Q

What must the creditor consider when determining if credit is for consumer purposes? [V-1.1 Truth in Lending Act]

A

When determining whether credit is for consumer
purposes, the creditor must evaluate all of the following:
• Any statement obtained from the consumer
describing the purpose of the proceeds.
o For example, a statement that the proceeds will
be used for a vacation trip would indicate a
consumer purpose.
o If the loan has a mixed-purpose (e.g., proceeds
will be used to buy a car that will be used for
personal and business purposes), the lender
must look to the primary purpose of the loan to
decide whether disclosures are necessary. A statement of purpose from the consumer will
help the lender make that decision.
o A checked box indicating that the loan is for a
business purpose, absent any documentation
showing the intended use of the proceeds
could be insufficient evidence that the loan did
not have a consumer purpose.
• The consumer’s primary occupation and how it
relates to the use of the proceeds. The higher the
correlation between the consumer’s occupation and
the property purchased from the loan proceeds, the
greater the likelihood that the loan has a business
purpose. For example, proceeds used to purchase
dental supplies for a dentist would indicate a
business purpose.
• Personal management of the assets purchased from
proceeds. The lower the degree of the borrower’s
personal involvement in the management of the
investment or enterprise purchased by the loan
proceeds, the less likely the loan will have a
business purpose. For example, money borrowed to
purchase stock in an automobile company by an
individual who does not work for that company
would indicate a personal investment and a
consumer purpose.
• The size of the transaction. The larger the size of
the transaction, the more likely the loan will have a
business purpose. For example, if the loan is for a
$5 million real estate transaction, that might
indicate a business purpose.
• The amount of income derived from the property
acquired by the loan proceeds relative to the
borrower’s total income. The lesser the income
derived from the acquired property, the more likely
the loan will have a consumer purpose. For
example, if the borrower has an annual salary of
$100,000 and receives about $500 in annual
dividends from the acquired property, that would
indicate a consumer purpose.
Creditors should consider all five factors before
determining that disclosures are not necessary.
Normally, no one factor by itself is sufficient reason to
determine the applicability of Regulation Z. In any
event, the financial institution may routinely furnish
disclosures to the consumer. Disclosure under such
circumstances does not control whether the transactionis covered but can assure protection to the financial
institution and compliance with the law.

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21
Q

What are coverage considerations under Reg Z (see flow chart) [V-1.1 Truth in Lending Act]

A

Q: Is the
purpose of
the credit for
personal,
family or
household
use?
A: Regulation Z does not apply, except for the rules of issuance of and
unauthorized use liability for credit cards. (Exempt credit includes
loans with a business or agricultural purpose, and certain student
loans. Credit extended to acquire or improve rental property that is
not owner-occupied is considered business purpose credit.)

Q: Is the
consumer credit
extended to a
consumer?
A: Regulation Z does not apply. (Credit that is extended to a land trust
is deemed to be credit extended to a consumer.)

Q: Is the
consumer
credit
extended by
a creditor?
A: The institution is not a “ creditor” and Regulation Z does not apply
unless at least one of the following tests is met:

  1. The institution extends consumer credit regularly and
    a. The obligation is initially payable to the institution and
    b. The obligation is either payable by written agreement in more
    than four installments or is subject to a finance charge.
  2. The institution is a card issuer that extends closed-end credit that is
    subject to a finance charge or is payable by written agreement in
    more than four installments.
  3. The institution is not the card issuer, but it imposes a finance
    charge at the time of honoring a credit card.

Q:

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22
Q

How do you calculate the finance charge for closed end credit? [V-1.1 Truth in Lending Act]

A

Calculating the Finance Charge (Closed-End Credit)
One of the more complex tasks under Regulation Z is determining whether a charge associated with an extension of credit must be included in, or excluded from, the disclosed finance charge. The finance charge initially includes any charge that is, or will be, connected with a specific loan. Charges imposed by third parties are finance charges if the financial institution requires use of the third party. Charges imposed by settlement or closing agents are finance charges if the bank requires the specific service that gave rise to the charge and the charge is not otherwise excluded. The “Finance Charge Tolerances” charts within this document briefly summarize the rules that must be considered under (12 CFR 1026.4).

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23
Q

How do you calculate the finance charge for closed end credit? [V-1.1 Truth in Lending Act]

A

Calculating the Finance Charge (Closed-End Credit)
One of the more complex tasks under Regulation Z is determining whether a charge associated with an extension of credit must be included in, or excluded from, the disclosed finance charge. The finance charge initially includes any charge that is, or will be, connected with a specific loan. Charges imposed by third parties are finance charges if the financial institution requires use of the third party. Charges imposed by settlement or closing agents are finance charges if the bank requires the specific service that gave rise to the charge and the charge is not otherwise excluded. The “Finance Charge Tolerances” charts within this document briefly summarize the rules that must be considered under (12 CFR 1026.4).

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24
Q

What is a prepaid finance charge? [V-1.1 Truth in Lending Act]

A

Examples of finance charges frequently prepaid by consumers are borrower’s points, loan origination fees, real estate/construction inspection fees, odd days’ interest (interest attributable to part of the first payment period when that period is longer than a regular payment period), mortgage guarantee insurance fees paid to the Federal Housing Administration (FHA), private mortgage insurance (PMI) paid to such companies as the Mortgage Guaranty Insurance Corporation (MGIC), and, in non-real-estate transactions, credit report fees.

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25
Q

What is a Precomputed finance charge? [V-1.1 Truth in Lending Act]

A

Precomputed Finance Charges A precomputed finance charge includes, for example, interest added to the note amount that is computed by the add-on, discount, or simple interest methods. If reflected in the face amount of the debt instrument as part of the consumer’s obligation, finance charges that are not viewed as prepaid finance charges are treated as precomputed finance charges that are earned over the life of the loan. Think: interest

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26
Q

What are the instructions for filling out the finance charge chart? [V-1.1 Truth in Lending Act]

A

The finance charge initially includes any charge that is, or will be, connected with a specific loan. Charges imposed by third parties are finance charges if the creditor requires use of the third party. Charges imposed on the consumer by a settlement agent are finance charges only if the creditor requires the particular services for which the settlement agent is charging the borrower and the charge is not otherwise excluded from the finance charge. Immediately below the finance charge definition, the chart presents five captions applicable to determining whether a loan-related charge is a finance charge.

The first caption is “charges always included.” This category focuses on specific charges given in the regulation or commentary as examples of finance charges.

The second caption, “charges included unless conditions are met,” focuses on charges that must be included in the finance charge unless the creditor meets specific disclosure or other conditions to exclude the charges from the finance charge.

The third caption, “conditions,” focuses on the conditions that need to be met if the charges identified to the left of the conditions are permitted to be excluded from the finance charge. Although most charges under the second caption may be included in the finance charge at the creditor’s option, third-party charges and application fees (listed last under the third caption) must be excluded from the finance charge if the relevant conditions are met. However, inclusion of appraisal and credit report charges as part of the application fee is optional.

The fourth caption, “charges not included,” identifies fees or charges that are not included in the finance charge under conditions identified by the caption. If the credit transaction is secured by real property or the loan is a residential mortgage transaction, the charges identified in the column, if they are bona fide and reasonable in amount, must be excluded from the finance charge. For example, if a consumer loan is secured by a vacant lot or commercial real estate, any appraisal fees connected with the loan must not be included in the finance charge.

The fifth caption, “charges never included,” lists specific charges provided by the regulation as examples of those that automatically are not finance charges (e.g., fees for unanticipated late payments).

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27
Q

What are finance charges that are always included (Caption 1)? [V-1.1 Truth in Lending Act]

A

-Interest
-Transaction fees
-Loan origination fees consumer points
-Credit guarantee insurance premiums
-Charges imposed on the creditor for purchasing the loan, which are passed on to the consumer
-Discounts for inducing payment by means other than credit
-Mortgage broker fees
-Other examples: Fee for preparing TILA disclosures, real estate construction loan inspection fees, fees for post-consummation tax or flood service policy, required credit life insurance charges

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28
Q

What are finance charges that are included unless conditions are met (Captions 2 & 3)? [V-1.1 Truth in Lending Act]

A

Charges included unless conditions are met:

-Premiums for credit life, A&H, or loss of income insurance
UNLESS: Insurance not required, disclosures are made, and consumer authorizes

-Debt cancellation fees
UNLESS: Coverage not required, disclosures are made, and consumer authorizes

-Premiums for property or liability insurance
-UNLESS: Consumer selects insurance company and disclosures are made

-Premiums for vendor’s single interest (VSI) insurance
-UNLESS: Insurer waives right of subrogation, consumer selects insurance company, and disclosures are made

-Security interest charges (filing fees), insurance in lieu of filing fees and certain notary fees
-UNLESS: The fee is for lien purposes, prescribed by law, payable to a third public official and is itemized and disclosed

-Charges imposed by third parties
-UNLESS: Use of the third party is not required to obtain loan and creditor does not retain the charge

-Charges imposed by third party closing agents
-UNLESS: Creditor does not require and does not retain the fee for the particular service

-Appraisal and credit report fees (Application fees may include appraisal or credit report fees)
-UNLESS: Charged to all applicants; Application fees, if charged to all applicants, are not finance charges. Application fees may include appraisal or credit report fees.

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29
Q

What are charges that are not included unless conditions are met (for Residential Mortgage transactions and loans secured by real estate) (Caption 4? [V-1.1 Truth in Lending Act]

A

-Fees for title insurance, title examination, property survey, etc.
-Fees for preparing loan documents, mortgages, and other settlement documents
-Amounts required to be paid into escrow, if not otherwise included in the finance charge
-Notary fees
-Pre-consummation flood and pest inspection fees
-Appraisal and credit report fees

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30
Q

What are charges that are never included [V-1.1 Truth in Lending Act]

A

-Charges payable in a comparable cash transaction.
-Fees for unanticipated late payments
-Overdraft fees not agreed to in writing
-Seller’s points
-Participation or membership fees
-Discount offered by the seller to induce payment by cash or other means not involving the use of a credit card
-Interest forfeited as a result of interest reduction required by law
-Charges absorbed by the creditor as a cost of doing business

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31
Q

What is the APR? [V-1.1 Truth in Lending Act]

A

Annual Percentage Rate Definition – 12 CFR 1026.22 (Closed-End Credit)
Credit costs may vary depending on the interest rate, the amount of the loan and other charges, the timing and amounts of advances, and the repayment schedule. The APR, which must be disclosed in nearly all consumer credit transactions, is designed to take into account all relevant factors and to provide a uniform measure for comparing the cost of various credit transactions.

The value of a closed-end credit APR must be disclosed as a single rate only, whether the loan has a single interest rate, a variable interest rate, a discounted variable interest rate, or graduated payments based on separate interest rates (step rates), and it must appear with the segregated disclosures. Segregated disclosures are grouped together and do not contain any
information not directly related to the disclosures required under (12 CFR 1026.18).

Since an APR measures the total cost of credit, including costs such as transaction charges or premiums for credit guarantee insurance, it is not an “interest” rate, as that term is generally used. APR calculations do not rely on definitions of interest in state law and often include charges, such as a commitment fee paid by the consumer, that are not viewed by some state usury statutes as interest. Conversely, an APR might not include a charge, such as a credit report fee in a real property transaction, which some state laws might view as interest for usury purposes. Furthermore, measuring the timing of value received and of payments made, which is essential if APR calculations are to be accurate, must be consistent with parameters under Regulation Z.

The APR is often considered to be the finance charge expressed as a percentage. However, two loans could require the same finance charge and still have different APRs because of differing values of the amount financed or of payment schedules. For example, the APR is 12 percent on a loan with an amount financed of $5,000 and 36 equal monthly payments of $166.07 each. It is 13.26 percent on a loan with an amount financed of $4,500 and 35 equal monthly payments of $152.18 each and final payment of $152.22. In both cases the finance charge is $978.52. The APRs on these example loans are not the same because an APR does not only reflect the finance charge, it relates the amount and timing of value received by the consumer to the amount and timing of payments made

The APR is a function of:
The amount financed, which is not necessarily equivalent to the loan amount. For example, if the consumer must pay at closing a separate 1 percent loan origination fee (prepaid For example, if the consumer must pay at closing a separate 1 percent loan origination fee (prepaid finance charge) on a $100,000 residential mortgage loan, the loan amount is $100,000, but the amount financed
would be $100,000 less the $1,000 loan fee, or $99,000.

The finance charge, which is not necessarily equivalent to the total interest amount (interest is not defined by Regulation Z, but rather by state or other federal law). For example: If the consumer must pay a $25 credit report fee for an auto loan, the fee must be included in the finance charge. The finance charge in that case is the sum of the interest on the loan (i.e., interest generated by the application of a percentage rate against the loan amount) plus the $25 credit report fee.

If the consumer must pay a $25 credit report fee for a home improvement loan secured by real property, the credit report fee must be excluded from the finance charge. The finance charge in that case would be only the interest on the loan.

The payment schedule, which does not necessarily include only principal and interest (P + I) payments. For example: If the consumer borrows $2,500 for a vacation trip at 14 percent simple interest per annum and repays that amount with 25 equal monthly payments beginning one month from consummation of the transaction, the monthly P + I payment will be $115.87, if all months are considered equal, and the amount financed would be $2,500. If the consumer’s payments are increased by $2.00 a month to pay a non-financed $50 loan fee during the life of the loan, the amount financed would remain at $2,500 but the payment schedule would be increased to $117.87 a month, the finance charge would increase by $50, and there would be a corresponding increase in the APR. This would be the case whether or not state law defines the $50 loan fee as interest.

If the loan above has 55 days to the first payment and the consumer prepays interest at consummation ($24.31 to cover the first 25 days), the amount
amount financed would be $2,500.
Although the amount financed has been reduced to reflect the consumer’s reduced use of available funds at consummation, the time interval during which the consumer has use of the $2,475.69, 55 days to the first payment, has not changed. Since the first payment period exceeds the limitations of the regulation’s minor irregularities provisions (See 12 CFR 1026.17(c)(4)), it may not be treated as regular. In calculating the APR, the first payment period must not be reduced by 25 days (i.e., the first payment period may not be treated as one month)

Financial institutions may, if permitted by state or other law,
precompute interest by applying a rate against a loan balance
using a simple interest, add-on, discount or some other method,
and may earn interest using a simple interest accrual system, the
Rule of 78s (if permitted by law) or some other method. Unless
the financial institution’s internal interest earnings and accrual
methods involve a simple interest rate based on a 360-day year
that is applied over actual days (even that is important only for
determining the accuracy of the payment schedule), it is not
relevant in calculating an APR, since an APR is not an interest
rate (as that term is commonly used under state or other law).
Since the APR normally need not rely on the internal accrual
systems of a bank, it always may be computed after the loan
terms have been agreed upon (as long as it is disclosed before
actual consummation of the transaction).

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32
Q

What are special requirements for calculating the finance charge
and APR? [V-1.1 Truth in Lending Act]

A

Proper calculation of the finance charge and APR are of primary importance. The regulation requires that the terms “finance charge” and “annual percentage rate” be disclosed more
conspicuously than any other required disclosure, subject to limited exceptions. The finance charge and APR, more than any other disclosures, enable consumers to understand the cost of the credit and to comparison shop for credit. A creditor’s failure to
disclose those values accurately can result in significant monetary damages to the creditor, either from a class action lawsuit or from a regulatory agency’s order to reimburse consumers for violations of law.

If an APR or finance charge is disclosed incorrectly, the error is not, in itself, a violation of the regulation if:
• The error resulted from a corresponding error in a calculation
tool used in good faith by the financial institution.
• Upon discovery of the error, the financial institution promptly discontinues use of that calculation tool for disclosure
purposes.
• The financial institution notifies theCFPBin writing of the
error in the calculation tool.
When a financial institution claims a calculation tool was used in
good faith, the financial institution assumes a reasonable degree of
responsibility for ensuring that the tool in question provides the
accuracy required by the regulation (15 U.S.C. 1640 (c)). For
example, the financial institution might verify the results obtained
using the tool by comparing those results to the figures obtained
by using another calculation tool. The financial institution might
also verify that the tool, if it is designed to operate under the
actuarial method, produces figures similar to those provided by
the examples in Appendix J to the regulation. The calculation tool
should be checked for accuracy before it is first used and
periodically thereafter.

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33
Q

What is subpart B of the Regulation? [V-1.1 Truth in Lending Act]

A

Subpart B – Open-End Credit
Subpart B relates to open-end credit. It contains rules on accountopening disclosures 12 CFR 1026.6 and periodic statements (12
CFR1026.7-.8). It also describes special rules that apply to credit
card transactions, treatment of payments 12 CFR1026.10 and
credit balances 12 CFR1026.11, procedures for resolving credit
billing errors 12 CFR1026.13, annual percentage rate
calculations 12 CFR1026.14, rescission requirements 12 CFR
1026.15 and advertising (12 CFR1026.16).

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34
Q

What are the periodic statement timing requirements for open-end credit? [V-1.1 Truth in Lending Act]

A

Time of Disclosures (Periodic Statements)
– 12 CFR 1026.5(b)
For credit card accounts under an open-end (not home-secured)
consumer credit plan, creditors must adopt reasonable
procedures designed to ensure that periodic statements are
mailed or delivered at least 21 days prior to the payment due
date disclosed on the periodic statement and that payments are
not treated as late for any purpose if they are received within 21
days after mailing or delivery of the statement. In addition, for
all open-end consumer credit accounts with grace periods,
creditors must adopt reasonable procedures designed to ensure
that periodic statements are mailed or delivered at least 21 days
prior to the date on which a grace period (if any) expires and
that finance charges are not imposed as a result of the loss of a
grace period if a payment is received within 21 days after
mailing or delivery of a statement. For purposes of this
requirement, a “grace period” is defined as a period within
which any credit extended may be repaid without incurring a
finance charge due to a periodic interest rate. For non-credit
card open-end consumer plans without a grace period, creditors
must adopt reasonable policies and procedures designed to
ensure that periodic statements are mailed or delivered at least
14 days prior to the date on which the required minimum
periodic payment is due. Moreover, the creditor must adopt
reasonable policies and procedures to ensure that it does not
treat as late a required minimum periodic payment received by
the creditor within 14 days after it has mailed or delivered the
periodic statement.

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35
Q

What are the subsequent statement statement timing requirements for open-end credit? [V-1.1 Truth in Lending Act]

A

For open-end, not home-secured credit, the following applies:
Creditors are required to provide consumers with 45 days’
advance written notice of rate increases and other significant
changes to the terms of their credit card account agreements.
The list of “significant changes” includes most fees and other
terms that a consumer should be aware of before use of the
account. Examples of such fees and terms include:
• Penalty fees;
• Transaction fees;
• Fees imposed for the issuance or availability of the open end plan;
• Grace period; and
• Balance computation method.
Changes that do not require advance notice include:
• Reductions of finance charges;
• Termination of account privileges resulting from an
agreement involving a court proceeding;
• Increase in an APR upon expiration of a specified period of
time previously disclosed in writing;
• Increases in variable APRs that change according to an
index not under the card issuer’s control; and
• Rate increases due to the completion of, or failure of a
consumer to comply with, the terms of a workout or
temporary hardship arrangement, if those terms are
disclosed prior to commencement of the arrangement.
A creditor may suspend account privileges, terminate an
account, or lower the credit limit without notice. However, a
creditor that lowers the credit limit may not impose an overlimit fee or penalty rate as a result of exceeding the new credit
limit without a 45-day advance notice that the credit limit has
been reduced.
For significant changes in terms (with the exception of rate
changes, increases in the minimum payment, certain changes in
the balance computation method, and when the change results
from the consumer’s failure to make a required minimum
periodic payment within 60 days after the due date), a creditor
must also provide consumers the right to reject the change. If the
consumer does reject the change prior to the effective date, the
creditor may not apply the change to the account (12 CFR
1026.9(h)(2)(i)).
In addition, when a consumer rejects a change or increase, the
creditor must not:
• Impose a fee or charge, or treat the account as in default
solely as a result of the rejection; or
• Require repayment of the balance on the account using a
method that is less beneficial to the consumer than one of
the following methods: (1) the method of repayment prior
to the rejection; (2) an amortization period of not less than
five years from the date of rejection; or (3) a minimum
periodic payment that includes a percentage of the balance
that is not more than twice the percentage included prior to
the date of rejection.

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36
Q

What are the finance charge requirements for open-end credit? [V-1.1 Truth in Lending Act]

A

Finance Charge (Open-End Credit) – 12 CFR 1026.6(a)(1)
and 1026.6(b)(3)
Each finance charge imposed must be individually itemized.
The aggregate total amount of the finance charge need not be
disclosed.

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37
Q

How is the balance and finance charge calculated for open-end credit? [V-1.1 Truth in Lending Act]

A

Determining the Balance and Computing the Finance Charge
There are three common methods to determine the balance to
which the periodic rate is applied:the previous balance method,
the daily balance method, and the average daily balance method,
which are described as follows:
• Previous balance method. The balance on which the
periodic finance charge is computed is based on the balance
outstanding at the start of the billing cycle. The periodic
rate is multiplied by this balance to compute the finance
charge.
• Daily balance method. A daily periodic rate is applied to
either the balance on each day in the cycle or the sum of the
balances on each of the days in the cycle. If a daily periodic
rate is multiplied by the balance on each day in the billing
cycle, the finance charge is the sum of the products. If the
daily periodic rate is multiplied by the sum of all the daily
balances, the result is the finance charge.
• Average daily balance method. The average daily balance
is the sum of the daily balances (either including or
excluding current transactions) divided by the number of
days in the billing cycle. A periodic rate is then multiplied
by the average daily balance to determine the finance
charge. If the periodic rate is a daily one, the product of the
rate multiplied by the average balance is multiplied by the
number of days in the cycle.
In addition to those common methods, financial institutions
have other ways of calculating the balance to which the periodic
rate is applied. By reading the financial institution’s explanation,
the examiner should be able to calculate the balance to which
the periodic rate was applied. In some cases, the examiner may
need to obtain additional information from the financial
institution to verify the explanation disclosed. If the examiner is
unable to understand the disclosed explanation, he or she should
discuss the explanation with management and should remind
management of Regulation Z’s requirement that disclosures be
clear and conspicuous.
When a balance is determined without first deducting all credits
and payments made during the billing cycle, that fact and the
amount of the credits and payments must be disclosed.
If the financial institution uses the daily balance method and
applies a single daily periodic rate, disclosure of the balance to
which the rate was applied may be stated as any of the
following:
A balance for each day in the billing cycle. The daily
periodic rate is multiplied by the balance on each day and
the sum of the products is the finance charge.
• A balance for each day in the billing cycle on which the
balance in the account changes. The finance charge is
figured by the same method as discussed previously, but the
statement shows the balance only for those days on which
the balance changed.
• The sum of the daily balances during the billing cycle. The
balance on which the finance charge is computed is the sum
of all the daily balances in the billing cycle. The daily
periodic rate is multiplied by that balance to determine the
finance charge.
• The average daily balance during the billing cycle. If this is
stated, the financial institution may, at its option, explain
that the average daily balance is or can be multiplied by the
number of days in the billing cycle and the periodic rate
applied to the product to determine the amount of interest.
If the financial institution uses the daily balance method but
applies two or more daily periodic rates, the sum of the daily
balances may not be used. Acceptable ways of disclosing the
balances include:
• A balance for each day in the billing cycle;
• A balance for each day in the billing cycle on which the
balance in the account changes; or
• Two or more average daily balances. If the average daily
balances are stated, the financial institution may, at its
option, explain that interest is or may be determined by 1)
multiplying each of the average daily balances by the
number of days in the billing cycle (or if the daily rate
varied during the cycle, by multiplying the number of days
that the applicable rate was in effect), 2) by multiplying
each of the results by the applicable daily periodic rate, and
3) adding these products together.
In explaining the method used to find the balance on which the
finance charge is computed, the financial institution need not
reveal how it allocates payments or credits. That information may
be disclosed as additional information, but all required
information must be clear and conspicuous.
NOTE: 12 CFR 1026.54 prohibits a credit card issuer from
calculating finance charges based on balances for days in
previous billing cycles as a result of the loss of a grace period
(a practice sometimes referred to as “double-cycle billing”).
Finance Charge Resulting from Two or More Periodic Rates
Some financial institutions use more than one periodic rate in
computing the finance charge. For example, one rate may apply
to balances up to a certain amount and another rate to balances
more than that amount. If two or more periodic rates apply, the
financial institution must disclose all rates and conditions. The
range of balances to which each rate applies also must be
disclosed (12 CFR 1026.6(a)(1)). It is not necessary, however,
to break the finance charge into separate components based on
the different rates

20 If a creditor does not disclose the effective (or quotient method) APR on a
HELOC periodic statement, it must instead disclose the charges (fees and
interest) imposed as provided in 12 CFR 1026.7(a).

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38
Q

When is the disclosed APR on an open-end credit account considered accurate? [V-1.1 Truth in Lending Act]

A

Annual Percentage Rate (Open-End Credit)
The disclosed APR on an open-end credit account is accurate if
it is within one-eighth of one percentage point of the APR
calculated under Regulation Z.

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39
Q

How is the APR for open-end credit calculated? [V-1.1 Truth in Lending Act]

A

Determination of APR – 12 CFR 1026.14
The basic method for determining the APR in open-end credit
transactions involves multiplying each periodic rate by the
number of periods in a year. This method is used in all types of
open-end disclosures, including:
• The corresponding APR in the initial disclosures;
• The corresponding APR on periodic statements;
• The APR in early disclosures for credit card accounts;
• The APR in early disclosures for home-equity plans;
• The APR in advertising; and
• The APR in oral disclosures.
The corresponding APR is prospective, and it does not involve
any particular finance charge or periodic balance.
A second method of calculating the APR is the quotient method.
At a creditor’s option, the quotient method may be disclosed on
periodic statements for home-equity plans subject to 12 CFR
1026.40 (home-equity lines of credit or HELOCs).20 The
quotient method reflects the annualized equivalent of the rate
that was actually applied during a cycle. This rate, also known
as the effective APR, will differ from the corresponding APR if
the creditor applies minimum, fixed, or transaction charges to
the account during the cycle (12 CFR1026.14(c)).
Brief Outline for Open-End Credit APR Calculations on
Periodic Statements
NOTE: Assume monthly billing cycles for each of the
calculations below.
I. Basic method for determining the APR in an open-end
credit transaction. This is the corresponding APR (12 CFR
1026.14(b)).
A. Monthly rate x 12 = APR
II. Optional effective APR that may be disclosed on HELOC
periodic statements
A. APR when only periodic rates are imposed (12 CFR
1026.14(c)(1)).
1. Monthly rate x 12 = APR
Or
2. (Total finance charge / sum of the balances) x 12
= APR
B. APR when minimum or fixed charge, but not
transaction charge imposed (12 CFR 1026.14(c)(2)).
1. (Total finance charge / amount of applicable
balance21) x 12 = APR22
C. APR when the finance charge includes a charge related
to a specific transaction (such as a cash advance fee),
even if the total finance charge also includes any other
minimum, fixed, or other charge not calculated using a
periodic rate (12 CFR 1026.14(c)(3)).
1. (Total finance charge / (all balances + other
amounts on which a finance charge was imposed
during the billing cycle without duplication23) x
12 = APR24
D. APR when the finance charge imposed during the
billing cycle includes a minimum or fixed charge that
does not exceed 50 cents for a monthly or longer
billing cycle (or pro rata part of 50 cents for a billing
cycle shorter than monthly) (12 CFR 1026.14(c)(4)).
1. Monthly rate x 12 = APR
E. APR calculation when daily periodic rates are
applicable if only the periodic rate is imposed or when

21 For the following formulas, the APR cannot be determined if the applicable
balance is zero. (12 CFR 1026.14(c)(2))
22 Loan fees, points, or similar finance charges that relate to the opening of the
account must not be included in the calculation of the APR.
23 The sum of the balances may include the average daily balance, adjusted
balance, or previous balance method. When a portion of the finance charge is a minimum or fixed charge but not a transactional
charge is imposed (12 CFR 1026.14(d)).
1. (Total finance charge / average daily balance) x
12 = APR
Or
2. (Total finance charge / sum of daily balances) x
365 = APR

21 For the following formulas, the APR cannot be determined if the applicable
balance is zero. (12 CFR 1026.14(c)(2))
22 Loan fees, points, or similar finance charges that relate to the opening of the
account must not be included in the calculation of the APR.
23 The sum of the balances may include the average daily balance, adjusted
balance, or previous balance method. When a portion of the finance charge is

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40
Q

What are the change in terms notice requirements for home equity plans? [V-1.1 Truth in Lending Act]

A

Change in Terms Notices for Home Equity Plans Subject to
12 CFR 1026.40 – 12 CFR 1026.9(c)
Servicers are required to provide consumers with 15 days’
advance written notice of a change to any term required to be
disclosed under 12 CFR 1026.6(a) or where the required
minimum periodic payment is increased. Notice is not required
when the change involves a reduction of any component of a
finance charge or other charge or when the change results from
an agreement involving a court proceeding. If the creditor
prohibits additional extensions of credit or reduces the credit
limit in certain circumstances (if permitted by contract), a
written notice must be provided no later than three business days
after the action is taken and must include the specific reasons for
the action. If the creditor requires the consumer to request
reinstatement of credit privileges, the notice also must state that
fact.

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41
Q

What are the timing requirements for open-end credit payment processing? [V-1.1 Truth in Lending Act]

A

Payments – 12 CFR 1026.10 (Open-End Credit)
Creditors are required to credit a payment to the consumer’s
account as of the date of receipt, except when a delay in
crediting does not result in a finance or other charge. If a
creditor fails to credit a payment, as required by 12 CFR
1026.10(a) or (b), in time to avoid the imposition of finance or
other charges, the creditor shall adjust the consumer’s account
so that the charges imposed are credited to the consumer’s
account during the next billing cycle.
If a card issuer makes a material change in the address for
receiving payments or procedures for handling payments, and
such change causes a material delay in the crediting of a
payment to the consumer’s account during the 60–day period
following the date on which such change took effect, the card
issuer may not impose any late fee or finance charge for a late
payment on the credit card account during the 60–day period
following the date on which the change took effect.

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42
Q

What are the procedures surrounding timely settlements of estates? [V-1.1 Truth in Lending Act]

A

Timely Settlement of Estates – 12 CFR 1026.11(c)
Issuers are required to establish procedures to ensure that any
administrator of an estate can resolve the outstanding credit card balance of a deceased account holder in a timely manner.
If an administrator requests the amount of the balance:
• The issuer is prohibited from imposing additional fees on
the account;
• The issuer is required to disclose the amount of the balance
to the administrator in a timely manner (safe harbor of 30
days); and
• If the balance is paid in full within 30 days after disclosure
of the balance, the issuer must waive or rebate any trailing
or residual interest charges that accrued on the balance
following the disclosure.

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43
Q

What are the requirements surrounding billing error resolutions? [V-1.1 Truth in Lending Act]

A

Billing Error Resolution – 12 CFR 1026.13 (Open-End
Credit)
A billing error notice is a written notice from a consumer that:
• Is received by a creditor at the address disclosed under 12
CFR 1026.7(a)(9) or (b)(9), as applicable, no later than 60
days after the creditor transmitted the first periodic
statement that reflects the alleged billing error;
• Enables the creditor to identify the consumer’s name and
account number; and
• To the extent possible, indicates the consumer’s belief and
the reasons for the belief that a billing error exists, and the
type, date, and amount of the error.
The creditor shall mail or deliver written acknowledgment to the
consumer within 30 days of receiving a billing error notice,
unless the creditor has complied with the appropriate resolution
procedures of 12 CFR 1026.13(e) and (f), as applicable, within
the 30–day period. Furthermore, the creditor credit must comply
with the appropriate resolution procedures provided by 12 CFR
1026.13(e) and (f), as applicable, within two complete billing
cycles (but in no event later than 90 days) after receiving a
billing error notice.
Until a billing error is resolved, the following rules apply:
• The consumer need not pay (and the creditor may not try to
collect) any portion of any required payment that the
consumer believes is related to the disputed amount
(including related finance or other charges).
• The creditor or its agent is also prohibited from making or
threatening to make an adverse report to any person about
the consumer’s credit standing, or report that an amount or
account is delinquent, because the consumer failed to pay
the disputed amount or related finance or other charges.
• A creditor shall not accelerate any part of the consumer’s
indebtedness or restrict or close a consumer’s account solely because the consumer has exercised in good faith
rights provided by this section.
A creditor is not prohibited, however, from taking action to
collect any undisputed portion of the item or bill; from
deducting any disputed amount and related finance or other
charges from the consumer’s credit limit on the account; or from
reflecting a disputed amount and related finance or other
charges on a periodic statement, provided that the creditor
indicates on or with the periodic statement that payment of any
disputed amount and related finance or other charges is not
required pending the creditor’s compliance with this section.
If a creditor determines that a billing error occurred as asserted,
it must within the applicable time limits:
• Correct the billing error and credit the consumer’s account
with any disputed amount and related finance or other
charges, as applicable; and
• Mail or deliver notification of the correction to the
consumer.
If, after conducting a reasonable investigation, a creditor
determines that no billing error occurred or that a different
billing error occurred from that asserted, the creditor must
within the applicable time limits:
• Mail or deliver to the consumer an explanation that sets
forth the reasons for the creditor’s belief that the billing
error alleged by the consumer is incorrect in whole or in
part;
• Furnish copies of documentary evidence of the consumer’s
indebtedness, if the consumer so requests; and
• If a different billing error occurred, correct the billing error
and credit the consumer’s account with any disputed
amount and related finance or other charges, as applicable.
If a creditor determines that a consumer owes all or part of the
disputed amount and related finance or other charges, determine
whether the credit complied with the requirements provided in
(12 CFR 1026.13(g)).
A creditor that has fully complied with the requirements of 12
CFR 1026.13 has no further responsibilities under this section
(other than as provided in 12 CFR 1026.13(g)(4)) if a consumer
reasserts substantially the same billing error.
NOTE: Special credit card provisions provide additional
protections for consumers, including provisions relating to
unauthorized use (12 CFR 1026.12).

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44
Q

What are the disclosure requirements surrounding minimum payments for open-end credit transactions? [V-1.1 Truth in Lending Act]

A

Minimum Payments – 12 CFR 1026.7(b)(12)
For credit card accounts under an open-end credit plan, card
issuers generally must disclose on periodic statements an estimate of the amount of time and the total cost (principal and
interest) involved in paying the balance in full by making only
the minimum payments, an estimate of the monthly payment
amount required to pay off the balance in 36 months and the
total cost (principal and interest) of repaying the balance in 36
months. Card issuers also must disclose a minimum payment
warning and an estimate of the total interest that a consumer
would save if that consumer repaid the balance in 36 months,
instead of making minimum payments.

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45
Q

What are the advertising requirements for open-end credit plans? [V-1.1 Truth in Lending Act]

A

Advertising for Open-End Plans– 12 CFR 1026.16
The regulation requires that loan product advertisements provide
accurate and balanced information, in a clear and conspicuous
manner, about rates, monthly payments, and other loan features.
The advertising rules ban several deceptive or misleading
advertising practices, including representations that a rate or
payment is “fixed” when in fact it can change.
If an advertisement for credit states specific credit terms, it must
state only those terms that actually are or will be arranged or
offered by the creditor. If any finance charges or other charges
are set forth in an advertisement, the advertisement must also
clearly and conspicuously state the following:
• Any minimum, fixed, transaction, activity or similar charge
that is a finance charge under 12 CFR 1026.4 that could be
imposed;
• Any periodic rate that may be applied expressed as an APR
as determined under (12 CFR 1026.14(b)). If the plan
provides for a variable periodic rate, that fact must be
disclosed; and
• Any membership or participation fee that could be
imposed.
If any finance charges or other charge or payment terms are set
forth, affirmatively or negatively, in an advertisement for a
home-equity plan subject to the requirements of 12 CFR
1026.40, the advertisement also must clearly and conspicuously
set forth the following:
• Any loan fee that is a percentage of the credit limit under
the plan and an estimate of any other fees imposed for
opening the plan, stated as a single dollar amount or a
reasonable range;
• Any periodic rate used to compute the finance charge,
expressed as an APR as determined under (12 CFR
1026.14(b)); and
• The maximum APR that may be imposed in a variable-rate
plan.
Regulation Z’s open-end home-equity plan advertising rules
include a clear and conspicuous standard for home-equity plan
advertisements, consistent with the approach taken in the advertising rules for consumer leases under Regulation M.
Commentary provisions clarify how the clear and conspicuous
standard applies to advertisements of home-equity plans with
promotional rates or payments, and to Internet, television, and
oral advertisements of home-equity plans. The regulation allows
alternative disclosures for television and radio advertisements
for home-equity plans. The regulation also requires that
advertisements adequately disclose not only promotional plan
terms, but also the rates or payments that will apply over the
term of the plan.
Regulation Z also contains provisions implementing the
Bankruptcy Abuse Prevention and Consumer Protection Act of
2005, which requires disclosure of the tax implications of
certain home-equity plans.

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46
Q

What is Subpart C of the Regulation? [V-1.1 Truth in Lending Act]

A

Subpart C – Closed-End Credit
Subpart C relates to closed-end credit. It contains rules on
disclosures 12 CFR 1026.17-.20, treatment of credit balances 12
CFR1026.21, annual percentage rate calculations 12 CFR
1026.22, rescission rights 12 CFR 1026.23, and advertising (12
CFR1026.24).
The TILA-RESPA Integrated Disclosures must be given for
most closed-end transactions secured by real property or a
cooperative unit, other than a reverse mortgage subject to 12
CFR1026.33. The TILA-RESPA Integrated Disclosures do not
apply to HELOCs, reverse mortgages, or mortgages secured by
a mobile home or by a dwelling that is not attached to real
property. Truth in Lending disclosures (TIL disclosures) and the
Consumer Handbook on Adjustable Rate Mortgages (CHARM)
booklet must still be provided for certain closed-end loan
transactions.

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47
Q

General disclosure requirements for closed-end credit: What are the timing requirements for closed-end credit? [V-1.1 Truth in Lending Act]

A

Disclosures, Generally
Timing
Generally, all disclosures provided to consumers must be made
clearly and conspicuously in writing, in a form that the
consumer may keep ((12 CFR 1026.17(a), 1026.37(o),
1026.38(t)). However, the timing of the disclosures may change
depending on the transaction (12 CFR1026.19(a),
1026.19(e)(1)(iii), 1026.19(f)(1)(ii), 1026.19(g)).
Disclosures in connection with non-mortgage closed-end loans
and specified housing assistance loan programs for low- and
moderate-income consumers must be provided before
consummation of the transaction (12 CFR 1026.3).
For most closed-end transactions secured by real property or a
cooperative unit, other than a reverse mortgage subject to 12
CFR 1026.33 (including construction-only loans, loans secured
by vacant land or by 25 or more acres, and credit extended to
certain trusts for tax or estate planning purposes), disclosures
must be provided in accordance with the timing requirements
outlined in 12 CFR1026.19(e), (f) and (g). Generally, a creditor
is required to mail or deliver the Loan Estimate within three business days of receipt of the consumer’s loan application and
to ensure that the consumer receives the Closing Disclosure no
later than three business days before loan consummation (12
CFR1026.19(e)(iii), 1026.19(f)(1)(ii)). If the loan is a purchase
transaction, the special information booklet must also be
provided within three business days of receipt of the consumer’s
application (12 CFR1026.19(g)). The specifics of these
disclosure timing requirements are further discussed below,
including a discussion about revised disclosures.
Mortgage loans not subject to 12 CFR1026.19(e) and (f) (e.g.,
reverse mortgages, and chattel-dwelling loans) have different
disclosure requirements. For reverse mortgages, disclosures
must be delivered or mailed to the consumer no later than the
third business day after a creditor receives the consumer’s
written application (12 CFR 1026.19(a)). For chattel-dwelling
mortgage loans, disclosures must be provided to the consumer
prior to consummation of the loan (12 CFR 1026.17(b)).
Revised disclosures are also required within three business days
of consummation if certain mortgage loan terms change (12
CFR1026.19(a)(2)). For loans like reverse mortgages, the
consumer will receive the Good Faith Estimate (GFE), HUD-1
Settlement Statement (HUD-1), and Truth in Lending
disclosures as required under the applicable sections of both
TILA and RESPA. Consumers receive TIL disclosures for
chattel-dwelling loans that are not secured by land, but the GFE
and the HUD-1 are not required. Finally, certain variable rate
transactions secured by a dwelling have additional disclosure
obligations with specific timing requirements both prior to and
after consummation (see 12 CFR1026.20(c) and (d) below).

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48
Q

General disclosure requirements for closed-end credit: What is the basis for disclosures for closed-end credit? [V-1.1 Truth in Lending Act]

A

Generally
Disclosures provided for closed-end transactions must reflect
the credit terms to which the parties will be legally bound as of
the outset of the credit transaction. If information required for
the disclosures is unknown, the creditor may provide the
consumer with an estimate, using the best information
reasonably available. The disclosure must be clearly marked as
an estimate.
Variable and Adjustable Rate
If the terms of the legal obligation allow the financial institution,
after consummation of the transaction, to increase the APR, the
financial institution must furnish the consumer with certain
information on variable rates. Variable rate disclosures are not
applicable to rate increases resulting from delinquency, default,
assumption, acceleration, or transfer of the collateral.
Some of the more important transaction-specific variable rate
disclosure requirements follow.
• Disclosures for variable rate loans must be given for the full
term of the transaction and must be based on the terms in
effect at the time of consummation. If the variable rate transaction includes either a seller buydown that is reflected in a contract or a consumer buydown, the disclosed APR should be a composite rate based
on the lower rate for the buy-down period and the rate that
is the basis for the variable rate feature for the remainder of
the term.
• If the initial rate is not determined by the index or formula
used to make later interest rate adjustments, as in a
discounted variable-rate transaction, the disclosed APR
must reflect a composite rate based on the initial rate for as
long as it is applied and, for the remainder of the term, the
rate that would have been applied using the index or
formula at the time of consummation (i.e., the fully indexed
rate).
o If a loan contains a rate or payment cap that would
prevent the initial rate or payment, at the time of the
adjustment, from changing to the fully indexed rate,
the effect of that rate or payment cap needs to be
reflected in the disclosures.
o The index at consummation need not be used if the
contract provides a delay in the implementation of
changes in an index value (e.g., the contract indicates
that future rate changes are based on the index value in
effect for some specified period, such as 45 days
before the change date). Instead, the financial
institution may use any rate from the date of
consummation back to the beginning of the specified
period (e.g., during the previous 45-day period).
• If the initial interest rate is set according to the index or
formula used for later adjustments but is set at a value as of
a date before consummation, disclosures should be based
on the initial interest rate, even though the index may have
changed by the consummation date.

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49
Q

Define the finance charge for closed-end credit transactions [V-1.1 Truth in Lending Act]

A

Finance Charge – 12 CFR 1026.18(c)
The total amount of the finance charge must be disclosed for all
loans.
In a transaction secured by real property or a dwelling, the
disclosed finance charge and other disclosures affected by the
disclosed finance charge (including the amount financed and the
annual percentage rate) must be treated as accurate if the amount
disclosed as the finance charge (1) is understated by no more
than $100 or (2) is greater than the amount required to be
disclosed.

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50
Q

Define the amount financed for closed-end credit transactions [V-1.1 Truth in Lending Act]

A

Amount Financed – 12 CFR 1026.18(b), 1026.18(c),
1026.38(o)(3)
Definition
The amount financed is the net amount of credit extended for the consumer’s use. It should not be assumed that the amount
financed under the regulation is equivalent to the note amount,
proceeds, or principal amount of the loan. The amount financed
normally equals the total of payments less the finance charge.
To calculate the amount financed, all amounts and charges
connected with the transaction, either paid separately or
included in the note amount, must first be identified. Any
prepaid, precomputed, or other finance charge must then be
determined.
The amount financed must not include any finance charges. If
finance charges have been included in the obligation (either
prepaid or precomputed), they must be subtracted from the face
amount of the obligation when determining the amount
financed. The resulting value must be reduced further by an
amount equal to any prepaid finance charge paid separately. The
final resulting value is the amount financed.
When calculating the amount financed, finance charges
(whether in the note amount or paid separately) should not be
subtracted more than once from the total amount of an
obligation. Charges not in the note amount and not included in
the finance charge (e.g., an appraisal fee paid separately in cash
on a real estate loan) are not required to be disclosed under
Regulation Z and must not be included in the amount financed.
An itemization of the amount financed is required (except as
provided in 12 CFR 1026.18(c)(2) or (c)(3)), unless the loan is
subject to 12 CFR 1026.19(e) and (f) (i.e., most closed-end
mortgage loans).

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51
Q

How do you calculate the amount financed? [V-1.1 Truth in Lending Act]

A

Calculating the Amount Financed
A consumer signs a note secured by real property in the amount
of $5,435. The note amount includes $5,000 in proceeds
disbursed to the consumer, $400 in precomputed interest, $25
paid to a credit reporting agency for a credit report, and a $10
service charge. Additionally, the consumer pays a $50 loan fee
separately in cash at consummation. The consumer has no other
debt with the financial institution. The amount financed is
$4,975.
The amount financed may be calculated by first subtracting all
finance charges included in the note amount ($5,435 - $400 -
$10 = $5,025). The $25 credit report fee is not a finance charge
because the loan is secured by real property. The $5,025 is
further reduced by the amount of prepaid finance charges paid
separately, for an amount financed of $5,025 - $50 = $4,975.
The answer is the same whether finance charges included in the
obligation are considered prepaid or precomputed finance
charges.
The financial institution may treat the $10 service charge as an
addition to the loan amount and not as a prepaid finance charge. If
it does, the loan principal would be $5,000. The $5,000 loan
principal does not include either the $400 or the $10 precomputed
finance charge in the note. The loan principal is increased by other amounts that are financed that are not part of the finance charge
(the $25 credit report fee) and reduced by any prepaid finance
charges (the $50 loan fee, not the $10 service charge) to arrive at
the amount financed of $5,000 + $25 - $50 = $4,975.
Conversely, the financial institution may treat the $10 service
charge as a prepaid finance charge. If it does, the loan principal
would be $5,010. The $5,010 loan principal does not include the
$400 precomputed finance charge. The loan principal is
increased by other amounts that are financed that are not part of
the finance charge (the $25 credit report fee) and reduced by any
prepaid finance charges (the $50 loan fee and the $10 service
charge withheld from loan proceeds) to arrive at the same
amount financed of $5,010 + $25 - $50- $10 = $4,975.

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52
Q

What does the payment schedule include and exclude? [V-1.1 Truth in Lending Act]

A

Payment Schedule – 12 CFR 1026.18(g)
For transactions that are not subject to 12 CFR 1026.19(e) and
(f), the disclosed payment schedule must reflect all components
of the finance charge. It includes all payments scheduled to
repay loan principal, interest on the loan, and any other finance
charge payable by the consumer after consummation of the
transaction.
However, any finance charge paid separately before or at
consummation (e.g., odd days’ interest) is not part of the
payment schedule. It is a prepaid finance charge that must be
reflected as a reduction in the value of the amount financed.
At the creditor’s option, the payment schedule may include amounts
beyond the amount financed and finance charge (e.g., certain
insurance premiums or real estate escrow amounts such as taxes
added to payments). However, when calculating the APR, the
creditor must disregard such amounts.
If the obligation is a renewable balloon payment instrument that
unconditionally obligates the financial institution to renew the
short-term loan at the consumer’s option or to renew the loan
subject to conditions within the consumer’s control, the payment
schedule must be disclosed using the longer term of the renewal
period or periods. The long-term loan must be disclosed with a
variable rate feature.
If there are no renewal conditions or if the financial institution
guarantees to renew the obligation in a refinancing, the payment
schedule must be disclosed using the shorter balloon payment
term. The short-term loan must be disclosed as a fixed rate loan,
unless it contains a variable rate feature during the initial loan
term.

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53
Q

How is the APR calculated for closed-end credit? [V-1.1 Truth in Lending Act]

A

Annual Percentage Rate (Closed-End Credit) – 12 CFR
1026.22
Calculating the Annual Percentage Rate – 12 CFR 1026.22
The APR must be determined under one of the following:
• The actuarial method, which is defined by Regulation Z and
explained in Appendix J to the regulation. The U.S. Rule, which is permitted by Regulation Z and
briefly explained in Appendix J to the regulation. The U.S.
Rule is an accrual method that seems to have first surfaced
officially in an early 19th-century United States Supreme
Court case, Story v. Livingston, 38 U.S. 359 (1839).
Whichever method is used by the financial institution, the rate
calculated will be accurate if it is able to “amortize” the amount
financed while it generates the finance charge under the accrual
method selected. Financial institutions also may rely on minor
irregularities and accuracy tolerances in the regulation, both of
which effectively permit somewhat imprecise, but still legal,
APRs to be disclosed.
Accuracy Tolerances
The disclosed APR on a closed-end transaction is accurate for:
• Regular transactions (which include any single advance
transaction with equal payments and equal payment
periods, or an irregular first payment period and/or a first or
last irregular payment), if the disclosed APR is within oneeighth of 1 percentage point of the APR calculated under
Regulation Z (12 CFR 1026.22(a)(2)).
• Irregular transactions (which include multiple advance
transactions and other transactions not considered regular),
if the disclosed APRis within one-quarter of 1 percentage
point of the APR calculated under Regulation Z (12 CFR
1026.22(a)(3)).
• Mortgage transactions, if the disclosed APR is within oneeighth of 1 percentage point for regular transactions or onequarter of 1 percentage point for irregular transactions or if:
1) The rate results from the disclosed finance charge, and:
a) The disclosed finance charge is considered accurate
under 12 CFR1026.18(d)(1) or 1026.38(o)(2), as
applicable; or
b) The disclosed finance charge is calculated incorrectly
but is considered accurate for purposes of rescission,
under 12 CFR1026.23(g) or (h), whichever applies
(12 CFR1026.22(a)(4)).
2) The disclosed finance charge is calculated incorrectly but is
considered accurate under 12 CFR 1026.18(d)(1) or
1026.38(o)(2), as applicable, or 12 CFR 1026.23 (g) or (h),
and either:
a) The finance charge is understated, and the disclosed
APR is also understated but is closer to the actual APR
than the APR that would be considered accurate under
12 CFR1026.22(a)(4); or
b) The disclosed finance charge is overstated and the
disclosed APR is also overstated but is closer to the actual APR than the APR that would be considered
accurate under (12 CFR 1026.22(a)(4)).
For example, in an irregular transaction subject to a
tolerance of one-fourth of 1 percentage point, if the actual
APR is 9.00 percent and a $75 omission from the finance
charge corresponds to a rate of 8.50 percent that is
considered accurate under 12 CFR 1026.22(a)(4), a
disclosed APR of 8.65 percent is considered accurate under
(12 CFR1026.22(a)(5)). However, a disclosed APR below
8.50 percent or above 9.25 percent would not be considered
accurate.

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54
Q

What are accuracy tolerances for open-end credit?

A

Accuracy Tolerances
The disclosed APR on a closed-end transaction is accurate for:
• Regular transactions (which include any single advance
transaction with equal payments and equal payment
periods, or an irregular first payment period and/or a first or
last irregular payment), if the disclosed APR is within oneeighth of 1 percentage point of the APR calculated under
Regulation Z (12 CFR 1026.22(a)(2)).
• Irregular transactions (which include multiple advance
transactions and other transactions not considered regular),
if the disclosed APRis within one-quarter of 1 percentage
point of the APR calculated under Regulation Z (12 CFR
1026.22(a)(3)).
• Mortgage transactions, if the disclosed APR is within oneeighth of 1 percentage point for regular transactions or onequarter of 1 percentage point for irregular transactions or if:
1) The rate results from the disclosed finance charge, and:
a) The disclosed finance charge is considered accurate
under 12 CFR1026.18(d)(1) or 1026.38(o)(2), as
applicable; or
b) The disclosed finance charge is calculated incorrectly
but is considered accurate for purposes of rescission,
under 12 CFR1026.23(g) or (h), whichever applies
(12 CFR1026.22(a)(4)).
2) The disclosed finance charge is calculated incorrectly but is
considered accurate under 12 CFR 1026.18(d)(1) or
1026.38(o)(2), as applicable, or 12 CFR 1026.23 (g) or (h),
and either:
a) The finance charge is understated, and the disclosed
APR is also understated but is closer to the actual APR
than the APR that would be considered accurate under
12 CFR1026.22(a)(4); or
b) The disclosed finance charge is overstated and the
disclosed APR is also overstated but is closer to the actual APR than the APR that would be considered
accurate under (12 CFR 1026.22(a)(4)).
For example, in an irregular transaction subject to a
tolerance of one-fourth of 1 percentage point, if the actual
APR is 9.00 percent and a $75 omission from the finance
charge corresponds to a rate of 8.50 percent that is
considered accurate under 12 CFR 1026.22(a)(4), a
disclosed APR of 8.65 percent is considered accurate under
(12 CFR1026.22(a)(5)). However, a disclosed APR below
8.50 percent or above 9.25 percent would not be considered
accurate.

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55
Q

Construction Only and Construction permanent loans [V-1.1 Truth in Lending Act]

A

Construction-Only and Construction-Permanent Loans – 12
CFR 1026.17(c)(6), 12 CFR 1026.37-.38, and Appendix D
Due to the structure of construction-permanent and certain other
multiple advance loans, Regulation Z includes certain optional
provisions to help a creditor estimate the components of the
APR and finance charge computations for these loans. In many
instances, the amount and dates of advances are not predictable
with certainty since they depend on the progress of the work.
Regulation Z provides that the APR and finance charge for such
loans may be estimated for disclosure based on the best
information reasonably available at the time of disclosure (12
CFR 1026.17(c)(2)(i)). Further, a creditor has optionality as to
whether it discloses the advances separate or together as one
transaction in certain circumstances. First, a series of advances
under an agreement to extend credit up to a certain amount may
be considered as one transaction or disclosed as separate
transactions (12 CFR 1026.17(c)(6)(i)). Second, when a
multiple-advance loan to finance the construction of a dwelling
may be permanently financed by the same creditor, the
construction phase and the permanent phase may be treated as
either one transaction or more than one transaction (12 CFR
1026.17(c)(6)(ii)). Because construction loans or constructionpermanent loans may be disclosed as one transaction, or as
multiple transactions, computations can be impacted by this
decision.
If the actual schedule of advances is not known, the methods set
forth in Appendix D may be used to estimate the interest portion
of the finance charge and the annual percentage rate and to
make disclosures (12 CFR Part 1026 App. D).
At its option, the financial institution may rely on the
representations of other parties to acquire necessary information
(for example, it might look to the consumer for the dates of
advances). In addition, if either the amounts or dates of
advances are unknown (even if some of them are known), the
financial institution may, at its option, use Appendix D to the
regulation (and its associated commentary) to make calculations
and disclosures. The finance charge and payment schedule
obtained through Appendix D may be used with volume one of
the CFPB’s APR tables or with any other appropriate
computation tool to determine the APR. If the financial
institution elects not to use Appendix D, or if Appendix D
cannot be applied to a loan (e.g., Appendix D does not apply to a combined construction-permanent loan if the payments for the
permanent loan begin during the construction period), the
financial institution must make its estimates under 12 CFR
1026.17(c)(2) and calculate the APR using multiple advance
formulas.

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56
Q

How do interest reserves work on construction to permanent loans [V-1.1 Truth in Lending Act]

A

Interest Reserves
In a multiple advance construction loan, a creditor may establish an “interest reserve” to ensure that interest is paid as it accrues by designating a portion of the loan amount for that interest payment purpose.
If the creditor requires interest reserves for construction loans, Appendix D provides further guidance. Among other things, the amount of interest reserves included in the commitment amount is not treated as a prepaid finance charge, whether the interest reserve is the same as or different from the estimated interest figure calculated under Appendix D (Comment App. D-5).
If a creditor permits a consumer to make interest payments as they become due, the interest reserve should be disregarded in the disclosures and calculations under Appendix D (Comment App. D-5.i).
If a creditor requires the establishment of an interest reserve and automatically deducts interest payments from the reserve amount rather than allow the consumer to make interest payments as they become due, the fact that interest will accrue on those interest payments as well as the other loan proceeds must be reflected in the calculations and disclosures. To reflect the effects of such compounding, the creditor should use the formula in Appendix D (Comment App. D-5.ii).

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57
Q

Is an interest reserve a finance charge? [V-1.1 Truth in Lending Act]

A

No - Among other things, the amount of interest reserves included in the commitment amount is not treated as a prepaid finance charge, whether the interest reserve is the same as or different from the estimated interest figure calculated under Appendix D

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58
Q

What must be disclosed if the creditor requires the establishment of an interest reserve? [V-1.1 Truth in Lending Act]

A

If a creditor requires the establishment of an interest reserve and automatically deducts interest payments from the reserve amount rather than allow the consumer to make interest payments as they become due, the fact that interest will accrue on those interest payments as well as the other loan proceeds must be reflected in the calculations and disclosures.

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59
Q

What must be disclosed in the construction phase of a construction-permanent loan? [V-1.1 Truth in Lending Act]

A

In the case of a construction-permanent loan that a creditor chooses to disclose as multiple transactions, the creditor must allocate to the construction transaction finance charges and points and fees that would not be imposed but for the construction financing. Those amounts must be in disclosures for the construction phase and may not be included in the disclosures for the permanent phase.

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60
Q

What must be disclosed if the bank charges separate fees for the construction vs. the permanent phases of the loan? [V-1.1 Truth in Lending Act]

A

If a creditor charges separate amounts for the finance charges and points and fees for the construction phase and the permanent phase, such amounts must be allocated to the phase for which they are charged. If a creditor charges an origination fee for construction financing only but charges a greater origination fee for construction-permanent financing, the difference between the two fees must be allocated to the permanent phase. All other finance charges and points and fees must be allocated to permanent financing.

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61
Q

How should fees and charges that are not used to compute the finance charge or are not considered points and fees be disclosed? [V-1.1 Truth in Lending Act]

A

Fees and charges that are not used to compute the finance charge or points and fees may be allocated between the transactions in any manner the creditor chooses (Comment 17(c)(6)-5).

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62
Q

What are the disclosure requirements for 360-day and 365-day years? [V-1.1 Truth in Lending Act]

A

Confusion often arises over whether to use the 360-day or 365-day year in computing interest, particularly when the finance charge is computed by applying a daily rate to an unpaid balance. Many single payment loans or loans payable on demand are in this category. There are also loans in this category that call for periodic installment payments. Regulation Z does not require the use of one method of interest computation in preference to another (although state law may). It does, however, permit financial institutions to disregard the fact that months have different numbers of days when calculating and making disclosures. This means financial institutions may base their disclosures on calculation tools that assume all months have an equal number of days, even if their practice is to take account of the variations in months to collect interest.
For example, a financial institution may calculate disclosures using a financial calculator based on a 360-day year with 30-day months, when, in fact, it collects interest by applying a factor of 1/365 of the annual interest rate to actual days.

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63
Q

If financial institutions may disregard the fact that months have different numbers of days when calculating and making disclosures (and base their disclosures on calculation tools that assume all months have an equal number of days, despite their calculations in practice, can violations occur? [V-1.1 Truth in Lending Act]

A

Yes -Disclosure violations may occur, however, when a financial institution applies a daily interest factor based on a 360-day year to the actual number of days between payments. In those situations, the financial institution must disclose the higher values of the finance charge, the APR, and the payment schedule resulting from this practice.

For example, a 12 percent simple interest rate divided by 360 days results in a daily rate of .033333 percent. If no charges are imposed except interest, and the amount financed is the same as the loan amount, applying the daily rate on a daily basis for a 365-day year on a $10,000 one year, single payment, unsecured loan results in an APR of 12.17 percent (.033333 percent x 365 = 12.17 percent), and a finance charge of $1,216.67. There would be a violation if the APR were disclosed as 12 percent or if the finance charge were disclosed as $1,200 (12 percent x $10,000). *Violations are subject to tolerances rules, however: 1/8 of 1 percent for regular loans and 1/4 of 1 percent for irregular loans

However, if there are no other charges except interest, the application of a 360-day year daily rate over 365 days on a regular loan would not result in an APR in excess of the one eighth of one percentage point APR tolerance unless the nominal interest rate is greater than 9 percent. For irregular loans, with one-quarter of 1 percentage point APR tolerance, the nominal interest rate would have to be greater than 18 percent to exceed the tolerance.

NOTE: Notwithstanding the APR tolerance, a creditor’s disclosures must reflect the terms of the legal obligation between the parties (12 CFR 1026.17(c)(1)), and the APR must be determined in accordance with either the actuarial method or the U.S. Rule method (12 CFR 1026.22(a)(1)). A creditor may not ignore, for disclosure purposes, the effects of applying a 360-day year daily rate over 365 days. (Comment 17(c)(3)-1.ii).

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64
Q

What is a required deposit? [V-1.1 Truth in Lending Act]

A

Required Deposit – 12 CFR 1026.18(r)
A required deposit, with certain exceptions, is one that the financial institution requires the consumer to maintain as a condition of the specific credit transaction. It can include a compensating balance or a deposit balance that secures the loan. The effect of a required deposit is not reflected in the APR. Also, a required deposit is not a finance charge since it is eventually released to the consumer. A deposit that earns at least 5 percent per year need not be considered a required deposit.

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65
Q

What transactions are TILA-RESPA integrated disclosures generally applicable to? [V-1.1 Truth in Lending Act]

A

Transactions with TILA-RESPA Integrated Disclosures – Generally
On December 31, 2013, the CFPB published a final rule implementing Sections 1098(2) and 1100A(5) of the Dodd-Frank Act, which directed the CFPB to publish a single, integrated disclosure for mortgage loan transactions, which includes mortgage loan disclosure requirements under TILA and sections 4 and 5 of RESPA. The amendments in the final rule, referred to as the TILA-RESPA Integrated Disclosure Rule or TRID, are applicable to covered closed-end mortgage loans for which a creditor or mortgage broker received an application on or after October 3, 2015. As a result, Regulation Z now houses the integrated forms, timing, and related disclosure requirements for most closed-end consumer mortgage loans.

The integrated disclosures are not used to disclose information about reverse mortgages, HELOCs, chattel-dwelling loans such as loans secured by a mobile home or by a dwelling that is not attached to real property (i.e., land), or other transactions not covered by the TILA-RESPA Integrated Disclosure Rule. The final rule also does not apply to loans made by a creditor who makes five or fewer mortgages in a year. Creditors originating these types of mortgages use, as applicable, the GFE, HUD-1, and TIL disclosures.

Most closed-end mortgage loans are exempt from the requirement to provide the GFE, HUD-1, and servicing disclosure requirements of (12 CFR 1024.6, 1024.7, 1024.8, 1024.10, and 1024.33(a)). Instead, these loans are subject to disclosure, timing, and other requirements under TILA and Regulation Z. Specifically, the provisions mentioned in the first sentence of this paragraph do not apply to the following federally related mortgage loans:

• Loans subject to the TILA-RESPA Integrated Disclosure requirements for certain closed-end consumer credit transactions secured by real property or a cooperative unit set forth in (12 CFR 1026.19(e), (f), and (g)); or
• Certain no-interest loans secured by subordinate liens made for the purpose of down payment or similar home buyer assistance, property rehabilitation assistance, energy efficiency assistance, or foreclosure avoidance or prevention (12 CFR 1026.3(h)).

NOTE: A creditor may not use the TILA-RESPA Integrated Disclosure forms instead of the GFE, HUD-1, and TIL forms for transactions that continue to be covered by TILA or RESPA that require those disclosures (e.g., reverse mortgages).

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66
Q

What federally related mortgage loans don’t [the GFE, HUD-1, and servicing disclosure requirements] apply to?

A

• Loans subject to the TILA-RESPA Integrated Disclosure requirements for certain closed-end consumer credit transactions secured by real property or a cooperative unit set forth in (12 CFR 1026.19(e), (f), and (g)); or
• Certain no-interest loans secured by subordinate liens made for the purpose of down payment or similar home buyer assistance, property rehabilitation assistance, energy efficiency assistance, or foreclosure avoidance or prevention (12 CFR 1026.3(h)).

NOTE: A creditor may not use the TILA-RESPA Integrated Disclosure forms instead of the GFE, HUD-1, and TIL forms for transactions that continue to be covered by TILA or RESPA that require those disclosures (e.g., reverse mortgages).

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67
Q

For what loans are TRID disclosures given (do TRID disclosures apply to? [V-1.1 Truth in Lending Act]

A

Use TILA-RESPA Integrated Disclosures (See Regulation Z):
• Most closed-end mortgage loans, including:
o Construction-only loans
o Loans secured by vacant land or by 25 or more acres

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68
Q

For what loans do TIL and RESPA disclosures continue to be given for (continue to be used for/apply to)? [V-1.1 Truth in Lending Act]

A

Continue to use TIL25 and RESPA disclosures (as applicable):
• HELOCs (subject to disclosure requirements under 12 CFR 1026.40) 26
• Reverse mortgages (subject to existing TIL and GFE disclosures)
• Chattel-secured mortgages (i.e., mortgages secured by a mobile home or by a dwelling that is not attached to real property, such as land) (subject to existing TIL disclosures, and not RESPA)

NOTE: In both cases, there is a partial exemption from these disclosures under 12 CFR 1026.3(h) for loans
secured by subordinate liens and associated with certain housing assistance loan programs for low- and moderate-
income persons. What is the exception? Are they subject to TRID as described above, or not?

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69
Q

For what transactions must the LE be given? [V-1.1 Truth in Lending Act]

A

Creditors making closed-end consumer credit transactions secured by real property or a cooperative unit, other than a reverse mortgage subject to 12 CFR 1026.33, and subject to the provisions of 12 CFR 1026.19(e) and (f), must provide consumers with a Loan Estimate under 12 CFR 1026.37, Closing Disclosure under 12 CFR 1026.38, the special information booklet as required, under 12 CFR 1026.19(g), and, as applicable for ARM transactions, the CHARM booklet. The special information booklet is described in further detail below.

Closed-end consumer credit secured by real property (excludes chattel not attached to real), and excluding reverse mortgages, must provide:
-Loan estimate (LE)
-Closing Disclosure (CD)
-Special information booklet as required
-The Charm Booklet (ARM transactions), as applicable

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70
Q

What the timing requirements for the Loan Estimate? [V-1.1 Truth in Lending Act]

A

Early disclosures (Loan Estimate) – 12 CFR 1026.19(e)
12 CFR 1026.19(e) requires the creditor to provide good faith estimates of the Loan Estimate disclosures (see 12 CFR 1026.37 for information on the content, form, and format of the disclosure). The creditor generally must deliver or place in the mail the Loan Estimate no later than three business days after receiving the consumer’s application, and no later than seven business days before consummation (12 CFR 1026.19(e)(1)(i) and (iii)).
Generally, the creditor is responsible for ensuring that the Loan Estimate and its delivery meet the rule’s content, delivery, and timing requirements. (See 12 CFR 1026.19(e) and 1026.37.) If a mortgage broker receives a consumer’s application, the mortgage broker may provide the Loan Estimate to the consumer on the creditor’s behalf. If it does so, the mortgage broker must comply with all requirements of 12 CFR 1026.19(e), as well as the three-year record retention requirements in (12 CFR 1026.25(c)) (12 CFR 1026.19(e)(1)(ii)). The creditor is expected to maintain communication with mortgage brokers to ensure that the Loan Estimate and its delivery satisfy the rule’s requirements, and the creditor is legally responsible for any errors or defects (12 CFR 1026.19(e)(1)(ii); Comment 19(e)(1)(ii) -1 and -2).

Timing – Loan Estimate – early disclosures
The Loan Estimate must be delivered or placed in the mail to the consumer no later than the third business day after the creditor or mortgage broker receives the consumer’s application for a mortgage loan. (12 CFR 1026.19(e)(1)(iii)(A)). If the Loan Estimate is not provided to the consumer in person, the consumer is considered to have received the Loan Estimate three business days after it is delivered or placed in the mail (this applies to electronic delivery as well) (12 CFR 1026.19(e)(1)(iv); Comment 19(e)(1)(iv)-2). Other than for transactions secured by a consumer’s interest in a timeshare plan, the Loan Estimate must be delivered or placed in the mail no later than the seventh business day before consummation (12 CFR 1026.19(e)(1)(iii)(B) and (C)).

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71
Q

What is considered an application? [V-1.1 Truth in Lending Act]

A

For purposes of the TILA-RESPA Integrated Disclosures rule, an “application” is defined in 12 CFR 1026.2(a)(3)(ii). For transactions subject to 12 CFR 1026.19(e), (f), or (g), an application consists of the submission of the following six pieces of information:
1. Name
2. Income
3. SSN
4. Property Address
5. Property value estimate
6. Mortgage loan amount sought

A - Address ( property)
L - Loan amt
I - Income
E - Estimate of the property value
N - Name
S - SSN

This definition of application is similar to the definition under Regulation X (12 CFR 1024.2(b)), except that it does not include the seventh “catch-all” element of that definition, that is, “any other information deemed necessary by the loan originator.”

An application may be submitted in written or electronic format, and includes a written record of an oral application (Comment 2(a)(3)-1).

This definition of application does not prevent a creditor from collecting whatever additional information it deems necessary in connection with the request for the extension of credit. However, once a consumer has submitted27 the six pieces of information discussed above to the creditor for purposes of obtaining an extension of credit, the creditor has an application for purposes of the requirement for delivery of the Loan Estimate to the consumer and must abide by the three business day timing requirement (Comment 2(a)(3)-1).

If the creditor determines, within the three business day period, that the consumer’s application will not or cannot be approved on the terms requested by the consumer, or if the consumer withdraws the application within that period, the creditor does not have to provide the Loan Estimate. However, if the creditor does not provide the Loan Estimate, it will not have complied with the Loan Estimate requirements if it later consummates the transaction on the terms originally applied for by the consumer. If a consumer amends an application and a creditor determines the amended application may proceed, then the creditor is required to comply with the Loan Estimate requirements, including delivering or mailing a Loan Estimate within three business days of receiving the amended or resubmitted application (Comment 19(e)(1)(iii)-3).

A “business day” for purposes of providing the Loan Estimate is a day on which the creditor’s offices are open to the public for carrying out substantially all of its business functions (Comment 19(e)(1)(iii)-1, 12 CFR 1026.2(a)(6)).
NOTE: The term “business day” is defined differently for other purposes, including counting days to ensure the consumer receives the Closing Disclosure on time (12 CFR 1026.2(a)(6), 1026.19(e)(1)(iii)(B) and (e)(1)(iv), and 1026.19(f)(1)(ii)(A) and (f)(1)(iii)). For these other purposes, business day means all calendar days except Sundays and the legal public holidays specified in 5 U.S.C. 6103(a) (12 CFR 1026.2(a)(6); Comment 2(a)(6)-2; Comments 19(e)(1)(iii)-1 and 19(f)(1)(ii)-1).

Creditors are required to act in good faith and exercise due diligence in obtaining information necessary to complete the Loan Estimate (Comment 17(c)(2)(i)-1). Normally, creditors may rely on the representations of other parties in obtaining information (12 CFR 1026.17(c)(2)(i)).

NOTE: There may be some information that is not reasonably available to the creditor at the time the Loan Estimate is made. In these instances, except as otherwise provided in 12 CFR 1026.19, 1026.37, and 1026.38, the creditor may use estimates even though it knows that more precise information will be available by the point of consummation. However, new disclosures may be required under 12 CFR 1026.17(f) or 1026.19 (Comment 17(c)(2)(i)-1). When estimated figures are used, they must be designated as such on the Loan Estimate (Comment 17(c)(2)(i)-2).

The consumer may modify or waive the seven business day waiting period after receiving the Loan Estimate if the consumer determines that the mortgage loan is needed to meet a bona fide personal financial emergency that necessitates consummating the credit transaction before the end of the waiting period (12 CFR 1026.19(e)(1)(v)). Whether a consumer has a bona fide personal financial emergency is determined by the facts surrounding the consumer’s individual situation. One example is the imminent sale of the consumer’s home at foreclosure, where the foreclosure sale will proceed unless loan proceeds are made available to the consumer during the waiting period (12 CFR 1026.19(e)(1)(v); Comment 19(e)(1)(v)-1). To modify or waive the waiting period, the consumer must give the creditor a dated written statement that describes the emergency, specifically modifies or waives the waiting period, and is signed by all consumers primarily liable on the legal obligation (12 CFR 1026.19(e)(1)(v)). The creditor may not provide the consumer with a pre-printed waiver form (12 CFR 1026.19(e)(1)(v)).

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72
Q

What are the good faith requirements and tolerances (loan estimate)? [V-1.1 Truth in Lending Act]

A

Good faith requirement and tolerances
Creditors are responsible for ensuring that the figures stated in the Loan Estimate are made in good faith and consistent with the best information reasonably available to the creditor at the time they are disclosed (12 CFR 1026.19(e)(3); Comment 19(e)(3)(iii)-1 through -3). Whether or not a Loan Estimate was made in good faith is determined by calculating the difference between the estimated charges originally provided in the Loan Estimate and the actual charges paid by or imposed on the consumer in the Closing Disclosure (12 CFR 1026.19(e)(3)(i) and (ii)). Generally, if the charge paid by or imposed on the consumer exceeds the amount originally disclosed on the Loan Estimate, it is not in good faith (12 CFR 1026.19(e)(3)(i)). As as the creditor’s estimate is consistent with the best information reasonably available, and the creditor charges the consumer less than the amount disclosed on the Loan Estimate, the Loan Estimate is considered to be in good faith (12 CFR 1026.19(e)(3)(i)).

27 When a consumer uses an online application system that allows the information to be saved, the application must be submitted before the Loan Estimate timing requirements are triggered.

The general rule is that the estimated closing cost is in good faith if the charge does not exceed the amount disclosed in the Loan Estimate. Unless there is an exception, depending on the specific circumstances, the creditor may not charge more than the amounts disclosed on the Loan Estimate (12 CFR 1026.19(e)(3)(i)). For certain charges, there are different tolerances when charges exceed the amounts disclosed.
Zero tolerance. For charges other than those that are specifically excepted, as noted below, creditors may not charge consumers more than the amount disclosed on the Loan Estimate, other than for changed circumstances that permit a revised Loan Estimate (12 CFR 1026.19(e)(3)(i) and (iv). The zero tolerance charges generally include but are not limited to the following:
• Fees for required services paid to the creditor, mortgage broker, or an affiliate of either (12 CFR 1026.19(e)(3)(i), Comment 19(e)(3)(i)-1(i)-(iii));
• Fees paid to an unaffiliated third party if the creditor did not permit the consumer to shop for a third-party service provider for a settlement service or transfer taxes (12 CFR 1026.19(e)(3)(i)), Comment 19(e)(3)(i)-1(iv)-(v)).
10 percent cumulative tolerance. Charges for third-party services and recording fees paid by or imposed on the consumer are grouped together and are subject to a 10 percent cumulative tolerance. This means the creditor may charge the consumer more than the amount disclosed on the Loan Estimate for any of these charges so long as the total sum of the charges does not exceed the sum of all such charges disclosed on the Loan Estimate by more than 10 percent (12 CFR 1026.19(e)(3)(ii)(A)). These charges are:
• Recording fees (Comments 19(e)(3)(ii)-1.ii and -4);
• Charges for required third-party services if:
o The charge is not paid to the creditor or the creditor’s affiliate (12 CFR 1026.19(e)(3)(ii)(B)); and
o The consumer is permitted by the creditor to shop for the third-party service (12 CFR 1026.19(e)(3)(ii)(C); 12 CFR 1026.19(e)(1)(vi); Comment 19(e)(1)(vi)-1 through 7)). NOTE: If a creditor has failed to issue the written list of providers or failed to disclose a specific settlement service on the written list, the creditor may still be determined, based on all the relevant facts and circumstances, to have permitted a consumer to shop for purposes of determining good faith (Comment 19(e)(3)(iii)-2).
Variances permitted without tolerance limits. Creditors may charge consumers more than the amount disclosed on the Loan Estimate without any tolerance limitation for certain costs or terms, but only if the original estimated charge, or lack of an estimated charge for a particular service, was based on the best information reasonably available to the creditor at the time the disclosure was provided. These charges may be paid to the creditor or the creditor’s affiliates as long as the charges are bona fide (12 CFR 1026.19(e)(3)(iii)). These charges are:
• Prepaid interest; property insurance premiums; amounts placed into an escrow, impound, reserve or similar account (12 CFR 1026.19(e)(3)(iii)(A)-(C)).
• Charges paid to third-party service providers for services required by the creditor if the creditor permits the consumer to shop and the consumer selects a third-party service provider not on the creditor’s written list of service providers (12 CFR 1026.19(e)(3)(iii)(D); Comment 19(e)(3)(iii)-2).
• Property taxes and other charges paid to third-party service providers for services not required by the creditor (12 CFR 1026.19(e)(3)(iii)(E)).
List of services for which a consumer may shop. In addition to the Loan Estimate, if the consumer is permitted to shop for a settlement service, the creditor, no later than three business days after receiving the application, must provide the consumer with a written list of settlement services for which the consumer can shop. This list must:
• Identify at least one available settlement service provider for each service; and
• State that the consumer may choose a different provider of that service (12 CFR 1026.19 (e)(1)(vi)(C)).28
NOTE: The use of Model Form H-27 in Appendix H is not required. However, creditors who use that form properly are deemed to be in compliance with 12 CFR 1026.19(e)(1)(vi)(C) (Comment 19(e)(1)(vi)-3).
Regardless of whether a creditor provides a revised written list of providers, determining whether the charges for required services were disclosed in good faith will depend on whether the creditor permitted the consumer to shop for those services, and is based on all relevant facts and circumstances (Comments 19(e)(1)(vi)-1 and 19(e)(3)(ii)-6).

Refunds within 60 days of consummation. If the amounts paid by the consumer at closing exceed the amounts disclosed on the Loan Estimate beyond the applicable tolerance threshold, the creditor must refund the excess to the consumer no later than 60 calendar days after consummation (12 CFR 1026.19(f)(2)(v)).
• For charges subject to zero tolerance, any amount charged beyond the amount disclosed on the Loan Estimate must be refunded to the consumer (12 CFR 1026.19(e)(3)(i)).
• For charges subject to a 10 percent cumulative tolerance, to the extent the total sum of the charges exceeds the sum of all such charges disclosed on the Loan Estimate by more than 10 percent, the difference must be refunded to the consumer (12 CFR 1026.19(e)(3)(ii)).

28 The Preamble to the 2017 Amendments explained that creditors may issue a revised written list of providers when a settlement service is added as a result of a reason provided for under 12 CFR 1026.19(e)(3)((iv). (See Preamble, 82 FR 37,677 (Aug. 11, 2017))

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73
Q

When must a creditor use a revised loan estimate? [V-1.1 Truth in Lending Act]

A

Creditors may provide a revised LE for informational purposes (or to reset the LE)

Loan Estimate - Revisions and Corrections
Creditors are generally bound by the original Loan Estimate and must determine the estimate’s good faith by calculating the difference between the estimated charges originally provided and the actual charges paid by the consumer. Creditors may provide a revised Loan Estimate for informational purposes. Regardless of whether a creditor provides a revised Loan Estimate to reset tolerances or for informational purposes only, any disclosures on the revised Loan Estimate disclosure must be based on the best information reasonably available to the creditor at the time the revised disclosures are provided (Comment 19(e)(3)(iv)-1-2, 4-5).

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74
Q

What do creditors compare the LE to? [V-1.1 Truth in Lending Act]

A

Creditors must determine the LE’s good faith by calculating the difference between the estimated charges originally provided and the actual charges paid by the consumer.

For purposes of determining whether the estimates are in good faith, the creditor may use a revised estimate of a charge instead of the amount originally disclosed (in certain circumstances)

Creditors may provided a revised LE (as described above) for informational purposes or to reset tolerances

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75
Q

To determine if the LE was in good faith, in what circumstances may the creditor compare the CD to a revised LE? [V-1.1 Truth in Lending Act]

A

For purposes of determining whether the estimates are in good faith, the creditor may use a revised estimate of a charge instead of the amount originally disclosed if the revision is due to one of the specific circumstances set out in 12 CFR 1026.19(e)(3)(iv)(A) through (F). Specific circumstances” (A)” and “(B)” relate to “changed circumstances,” as described below:

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76
Q

What are specific circumstances A and B (as outlined in 12 CFR 1026.19(e)(3)(iv)(A)-F? [V-1.1 Truth in Lending Act]

A

A and B related to changed circumstances.

(A): Changed circumstances – increased settlement charges. Changed circumstances that occur after the Loan Estimate is provided to the consumer that cause estimated settlement charges to increase more than is permitted under the TILA-RESPA Integrated Disclosure rule (12 CFR 1026.19(e)(3)(iv)(A)).
• A creditor may provide and use a revised Loan Estimate redisclosing a settlement charge and compare that revised estimate to the amount imposed on the consumer for purposes of determining good faith if changed circumstances cause the estimated charge to increase or, in the case of charges subject to the 10 percent cumulative tolerance under 12 CFR 1026.19(e)(3)(ii), cause the sum of those charges to increase by more than the 10 percent tolerance (12 CFR 1026.19(e)(3)(iv)(A); Comment 19(e)(3)(iv)

(A)-1). Examples of changed circumstances affecting settlement costs include (Comment 19(e)(3)(iv)(A)-2):
o A natural disaster that damages the property or otherwise results in additional closing costs;
o A creditor’s estimate of title insurance is no longer valid because the title insurer goes out of business; or
o New information not relied on when the Loan Estimate was provided is discovered, such as a neighbor of the seller filing a claim contesting the property boundary.

(B): Changed circumstances – consumer eligibility. Changed circumstances that occur after the Loan Estimate is provided to the consumer that affect the consumer’s eligibility for the terms for which the consumer applied or the value of the security for the loan (12 CFR 1026.19(e)(3)(iv)(B)).

For both (A) Changed circumstances – increased settlement charges, and (B) Changed circumstances – consumer eligibility:
• A creditor also may provide and use a revised Loan Estimate if a changed circumstance affected the consumer’s creditworthiness or the value of the security for the loan and resulted in the consumer being ineligible for an estimated loan term previously disclosed (12 CFR 1026.19(e)(3)(iv)(B) and Comment 19(e)(3)(iv)(B)-1). This may occur when a changed circumstance causes a change in the consumer’s eligibility for specific loan terms disclosed on the Loan Estimate, which in turn results in increased cost for a settlement service beyond the applicable tolerance threshold (Comment 19(e)(3)(iv)(A)-2). For example:
• The creditor relied on the consumer’s representation to the creditor of a $90,000 annual income but underwriting determines that the consumer’s annual income is only $80,000.
• There are two co-applicants applying for a mortgage loan and the creditor relied on a combined income when providing the Loan Estimate, but one applicant subsequently becomes unemployed.
Note on Changed Circumstances: A changed circumstance permitting a revised Loan Estimate under 12 CFR 1026.19(e)(3)(iv)(A) and (B) is:
• An extraordinary event beyond the control of any interested party or other unexpected event specific to the consumer or transaction (12 CFR 1026.19(e)(3)(iv)(A)(1));
• Information specific to the consumer or transaction that the creditor relied upon when providing the original Loan Estimate and that was inaccurate or changed after the disclosures were provided (12 CFR 1026.19(e)(3)(iv)(A)(2)); or
• New information specific to the consumer or transaction that the creditor did not rely on when providing the original Loan Estimate.

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77
Q

What is specific circumstance C (as outlined in 12 CFR 1026.19(e)(3)(iv)(A)-F? [V-1.1 Truth in Lending Act]

A

(C): Revisions requested by the consumer. The consumer requests revisions to the credit terms or the settlement that cause the estimated charge to increase. For example, a consumer grants a power of attorney authorizing a family member to consummate the transaction on the consumer’s behalf, and the creditor provides revised disclosures reflecting the fee to record the power of attorney (Comment 19(e)(3)(iv)(C)-1).

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78
Q

What is specific circumstance D (as outlined in 12 CFR 1026.19(e)(3)(iv)(A)-F? [V-1.1 Truth in Lending Act]

A

(D): Rate locks after initial Loan Estimate. If the interest rate for the loan was not locked when the Loan Estimate was provided and, upon being locked at some later time, points or lender credits for the mortgage loan change, the creditor is required to provide a revised disclosure no later than three business days after the interest rate is locked and may use the revised disclosure to compare the points and lender credits charged. The revised disclosure must reflect the revised interest rate as well as any revisions to the points disclosed on the Loan Estimate pursuant to 12 CFR 1026.37(f)(1), lender credits, and any other interest rate dependent charges and terms that have changed due to the new interest rate (12 CFR 1026.19(e)(3)(iv)(D); Comment 19(e)(3)(iv)(D)-1). If the interest rate is locked on or after the date on which the creditor provides the Closing Disclosure and the Closing Disclosure is inaccurate as a result, then the creditor must provide the consumer a corrected Closing Disclosure, at or before consummation, reflecting any changed terms (Comment 19(e)(3)(iv)(D)-2).

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79
Q

What is specific circumstance E (as outlined in 12 CFR 1026.19(e)(3)(iv)(A)-F? [V-1.1 Truth in Lending Act]

A

(E): Expiration of Loan Estimate. If the consumer indicates an intent to proceed with the transaction more than 10 business days (or any additional number of days as extended by the creditor orally or in writing) after the Loan Estimate was delivered or placed in the mail to the consumer, a creditor may use a revised Loan Estimate. No justification is required for the change to the original estimate of a charge other than the lapse of 10 business days or the additional number of days as extended by the creditor (12 CFR 1026.19(e)(3)(iv)(E); Comment 19(e)(3)(iv)(E)-1 and -2).

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80
Q

What is specific circumstance F (as outlined in 12 CFR 1026.19(e)(3)(iv)(A)-F? [V-1.1 Truth in Lending Act]

A

(F): Construction loans. Creditors also may use a revised Loan Estimate where the transaction involves financing of new construction and the creditor reasonably expects that settlement will occur more than 60 calendar days after the original Loan Estimate has been provided if the original Loan Estimate clearly and conspicuously stated that at any time prior to 60 days before consummation, the creditor may issue revised disclosures (12 CFR 1026.19(e)(4)(i).

NOTE: 12 CFR 1026.19(e)(3) does not include technical errors, miscalculations, or underestimations of charges as reasons for which creditors are permitted to provide revised Loan Estimates.

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81
Q

What are the timing requirements for providing revised loan estimate disclosures? [V-1.1 Truth in Lending Act]

A

Timing – Loan Estimate – revised disclosures
The general rule is that the creditor must deliver or place in the mail the revised Loan Estimate to the consumer no later than three business days after receiving the information sufficient to establish that one of the reasons for the revision has occurred (12 CFR 1026.19(e)(4)(i); Comment 19(e)(4)(i)-1).
The creditor may not provide a revised Loan Estimate on or after the date the creditor provides the consumer with the Closing Disclosure (12 CFR 1026.19(e)(4)(ii); Comment 19(e)(4)(ii)-1.ii). Instead, the creditor may use the initial or a corrected Closing Disclosure to reset tolerances for purposes of determining good faith provided one of the specific circumstances under the rule is present. Any such revised disclosure must be provided to the consumer within three business days of receiving information sufficient to establish a reason for a revised estimate (12 CFR 1026.19(e)(4)(i).

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82
Q

A creditor may not impose any fee on a consumer until the creditor provides what and the consumer indicates what? [V-1.1 Truth in Lending Act]

A

Creditor provides LE/consumer indicates intent to proceed

Predisclosure activity
A creditor or other person generally may not impose any fee on a consumer in connection with the consumer’s application for a mortgage transaction until the consumer has received the Loan Estimate and has indicated intent to proceed with the transaction (12 CFR 1026.19(e)(2)(i)(A)) This restriction includes limits on imposing:
• Application fees;
• Appraisal fees;
• Underwriting fees; and
• Other fees imposed on the consumer.

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83
Q

What fee may a creditor impose without giving an LE or receiving an intent to proceed [V-1.1 Truth in Lending Act]

A

Credit report fee

The only exception to this exclusion is for a bona fide and reasonable fee for obtaining a consumer’s credit report (12 CFR 1026.19(e)(2)(i)(B); Comment 19(e)(2)(i)(A)-1 through -5 and Comment 19(e)(2)(i)(B)-1).

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84
Q

What fee may a creditor charge a consumer even without giving an LE or receiving an intent to proceed? [V-1.1 Truth in Lending Act]

A

Credit report fee

The only exception to this exclusion is for a bona fide and reasonable fee for obtaining a consumer’s credit report (12 CFR 1026.19(e)(2)(i)(B); Comment 19(e)(2)(i)(A)-1 through -5 and Comment 19(e)(2)(i)(B)-1).

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85
Q

How may a creditor document intent to proceed? [V-1.1 Truth in Lending Act]

A

Documentation of intent to proceed. To satisfy the record retention requirements of 12 CFR 1026.25, the creditor must document the consumer’s communication of the intent to proceed (12 CFR 1026.19(e)(2)(i)(A)). A consumer indicates intent to proceed with the transaction when the consumer communicates, in any manner, that the consumer chooses to proceed after the Loan Estimate has been delivered, unless a particular manner of communication is required by the creditor (12 CFR 1026.19(e)(2)(i)(A)). This may include:
• Oral communication in person immediately upon delivery of the Loan Estimate; or
• Oral communication over the phone, written communication via email, or signing a pre-printed form after receipt of the Loan Estimate.

A consumer’s silence is not indicative of intent to proceed (Comment 19(e)(2)(i)(A)-2).

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86
Q

May a creditor or other person provide the consumer with estimated terms or costs prior giving the LE? [V-1.1 Truth in Lending Act]

A

Yes - Written information for consumers before the Loan Estimate is provided (12 CFR 1026.19(e)(2)(ii)). A creditor or other person may provide a consumer with estimated terms or costs prior to the consumer receiving the Loan Estimate, if the person clearly and conspicuously states at the top of the front of the first page of the written estimate and in font size no smaller than 12-point font “Your actual rate, payment, and costs could be higher. Get an official Loan Estimate before choosing the loan” (12 CFR 1026.19(e)(2)(ii); Comment 19(e)(2)(ii)-1). In addition, the written estimate may not have headings, content, and format substantially similar to the Loan Estimate or the Closing Disclosure (12 CFR 1026.19(e)(2)(ii); Comment 19(e)(2)(ii)-1).
The CFPB has provided a model of the required statement in form H-26 of Appendix H to Regulation Z.

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87
Q

What is the CD and for what transactions do consumers receive it [V-1.1 Truth in Lending Act]

A

Final Disclosures (Closing Disclosure) – 12 CFR 1026.19(f)
For loans that require a Loan Estimate (i.e., most closed-end mortgage loans secured by real property or a cooperative unit) and that proceed to closing, creditors must provide a new final disclosure reflecting the actual terms of the transaction; it is called the Closing Disclosure.

The form integrates and replaces the HUD-1 and the final TIL disclosure for these transactions; explore TRID/CD/LE disclosures & applicability more

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88
Q

When is the creditor required to ensure that the consumer receives the CD by? [V-1.1 Truth in Lending Act]

A

The creditor is generally required to ensure that the consumer receives the Closing Disclosure no later than three business days before consummation of the loan (12 CFR 1026.19(f)(1)(ii)).

NOTE: If the creditor mails the disclosure six business days prior to consummation, it can assume that it was received three business days after sending (12 CFR 1026.19(f)(1)(iii); Comment 19(f)(1)(iii)).

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89
Q

What must the CD include? [V-1.1 Truth in Lending Act]

A

The Closing Disclosure generally must contain the actual terms and costs of the transaction (12 CFR 1026.19(f)(1)(i)). Creditors may estimate disclosures using the best information reasonably available when the actual term or cost is not reasonably available to the creditor at the time the disclosure is made. However, creditors must act in good faith and use due diligence in obtaining the information. The creditor normally may rely on the representations of other parties in obtaining the information, including, for example, the settlement agent. The creditor is required to provide corrected disclosures containing the actual terms of the transaction at or before consummation (Comments 19(f)(1)(i)-2, -2.i, and -2.ii).

•The Closing Disclosure must be in writing and contain the information prescribed in 12 CFR 1026.38. The creditor must disclose only the specific information set forth in 12 CFR 1026.38(a) through (s), as shown in the CFPB’s form in Appendix H-25 (12 CFR 1026.38(t)).

• If the actual terms or costs of the transaction change prior to consummation, the creditor must provide a corrected disclosure that contains the actual terms of the transaction and complies with the other requirements of 12 CFR 1026.19(f), including the timing requirements, and requirements for providing corrected disclosures due to subsequent changes (Comment 19(f)(1)(i)-1).

• New three-day waiting period. If the creditor provides a corrected disclosure, it must provide the consumer with an additional three-business-day waiting period prior to consummation if the annual percentage rate becomes inaccurate, the loan product changes, or a prepayment penalty is added to the transaction (12 CFR 1026.19(f)(2)(ii).
“Consummation” occurs when the consumer becomes contractually obligated to the creditor on the loan, not, for example, when the consumer becomes contractually obligated to a seller on a real estate transaction. The time when a consumer becomes contractually obligated to the creditor on the loan depends on applicable state law (12 CFR 1026.2(a)(13); Comment 2(a)(13)-1).

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90
Q

When does loan consummation occur? [V-1.1 Truth in Lending Act]

A

“Consummation” occurs when the consumer becomes contractually obligated to the creditor on the loan, not, for example, when the consumer becomes contractually obligated to a seller on a real estate transaction. The time when a consumer becomes contractually obligated to the creditor on the loan depends on applicable state law (12 CFR 1026.2(a)(13); Comment 2(a)(13)-1).

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91
Q

What are the general timing requirements for the CD? [V-1.1 Truth in Lending Act]

A

Timing and Delivery - Closing Disclosure.
Generally, the creditor is responsible for ensuring that the consumer receives the Closing Disclosure form no later than three business days before consummation (12 CFR 1026.19(f)(1)(ii)(A); Comment 19(f)(1)(v)-3). The creditor also is responsible for ensuring that the Closing Disclosure meets the content, delivery, and timing requirements (12 CFR 1026.19(f) and 1026.38). For timeshare transactions, the creditor must ensure that the consumer receives the Closing Disclosure no later than consummation (12 CFR 1026.19(f)(1)(ii)(B)).

If the Closing Disclosure is provided in person, it is considered received by the consumer on the day it is provided. If it is mailed or delivered electronically, the consumer is considered to have received the Closing Disclosure three business days after it is delivered or placed in the mail (12 CFR 1026.19(f)(1)(iii); Comment 19(f)(1)(ii)-2).

However, if the creditor has evidence that the consumer received the Closing Disclosure earlier than three business days after it is mailed or delivered, the creditor may rely on that evidence and consider the Closing Disclosure to be received on that date (Comments 19(f)(1)(iii)-1 and -2).

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92
Q

What are the delivery requirements for the CD on rescindable and non-rescindable transactions (with multiple consumers)? [V-1.1 Truth in Lending Act]

A

Multiple consumers. In transactions that are not rescindable, the Closing Disclosure may be provided to any consumer with primary liability on the obligation (12 CFR 1026.17(d)). In rescindable transactions, the creditor must provide the Closing Disclosure separately and meet the timing requirements for each consumer who has the right to rescind under TILA (see 12 CFR 1026.23).

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93
Q

What are the requirements for delivery and completion of the CD for transactions involving settlement agents? [V-1.1 Truth in Lending Act]

A

Settlement agents. Creditors may contract with settlement agents to have the settlement agent provide the Closing Disclosure to consumers on the creditor’s behalf, provided that the settlement agent complies with all relevant requirements of 12 CFR 1026.19(f) (12 CFR 1026.19(f)(1)(v)). Creditors and settlement agents also may agree to divide responsibility with regard to completing the Closing Disclosure, with the settlement agent assuming responsibility to complete some or all the Closing Disclosure (Comment 19(f)(1)(v)-4). Any such creditor must maintain communication with the settlement agent to ensure that the Closing Disclosure and its delivery satisfy the requirements described above, and the creditor is legally responsible for any errors or defects (12 CFR 1026.19(f)(1)(v); Comment 19(f)(1)(v)-3). In transactions involving a seller, the settlement agent is required to provide the seller with the Closing Disclosure reflecting the actual terms of the seller’s transaction no later than the day of consummation (12 CFR 1026.19(f)(4)(i) and (ii)).
NOTE: “Business day” has a different meaning for purposes of providing the Closing Disclosure than it is for purposes of providing the Loan Estimate after receiving a consumer’s application. For purposes of providing the Closing Disclosure, the term business day means all calendar days except Sundays and the legal public holidays specified in 5 U.S.C. 6103(a) (See 12 CFR 1026.2(a)(6), 1026.19(f)(1)(ii)(A) and (f)(1)(iii)).

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94
Q

What is the waiting period between the CD being provided and the loan being consummated? [V-1.1 Truth in Lending Act]

A

Three-business-day waiting period. The loan may not be consummated less than three business days after the Closing Disclosure is received by the consumer. If a settlement is scheduled during the waiting period, the creditor generally must postpone settlement, unless the consumer determines that the extension of credit is necessary to meet a bona fide personal financial emergency and waives the waiting period. The written waiver describes the emergency, specifically modifies, or waives the waiting period, and bears the signature of all consumers who are primarily liable on the legal obligation. Pre-printed forms for this purpose are prohibited (12 CFR 1026.19(f)(1)(iv)).

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95
Q

How may settlement charges be imposed (disclosed) vs. actually received? [V-1.1 Truth in Lending Act]

A

Average charges. In general, the amount imposed on the consumer for any settlement service must not exceed the amount the settlement service provider actually received for that service. However, an average charge may be imposed instead of the actual amount received for a particular service, as long as the average charge satisfies the following conditions (12 CFR 1026.19(f)(3)(i)-(ii); Comment 19(f)(3)(i)-1):
• The average charge is no more than the average amount paid for that service by or on behalf of all consumers and sellers for a class of transactions;
The creditor or settlement service provider defines the class of transactions based on an appropriate period of time, geographic area, and type of loan;
• The creditor or settlement service provider uses the same average charge for every transaction within the defined class; and
• The creditor or settlement service provider does not use an average charge:
o For any type of insurance;
o For any charge based on the loan amount or property value; or
o If doing so is otherwise prohibited by law.

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96
Q

What are the three categories of changes that require a corrected CD? [V-1.1 Truth in Lending Act]

A

Closing Disclosures - Revisions and Corrections (12 CFR 1026.19(f)(2)).
Creditors must re-disclose terms or costs on the Closing Disclosure if certain changes occur to the transaction after the initial Closing Disclosure is provided that cause the disclosures to become inaccurate. There are three categories of changes that require a corrected Closing Disclosure containing all changed terms (12 CFR 1026.19(f)(2)):
• Changes that occur before consummation that require a new three-business-day waiting period (12 CFR 1026.19(f)(2)(ii));
• Changes that occur before consummation and do not require a new three-business-day waiting period; and (12 CFR 1026.19(f)(2)(i));
• Changes that occur after consummation. (12 CFR 1026.19(f)(2)(iii))

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97
Q

What are the changes before consummation that require a new waiting period? [V-1.1 Truth in Lending Act]

A

Changes before consummation requiring new waiting period. If one of the following occurs after delivery of the Closing Disclosure and before consummation, the creditor must provide a corrected Closing Disclosure containing all changed terms and ensure that the consumer receives it no later than three business days before consummation (12 CFR 1026.19(f)(2)(ii); Comment 19(f)(2)(ii)-1).

• The disclosed APR becomes inaccurate. If the APR previously disclosed becomes inaccurate, the creditor must provide a corrected Closing Disclosure with the corrected APR disclosure and all other terms that have changed. The APR’s accuracy is determined according to 12 CFR 1026.22 (12 CFR 1026.19(f)(2)(ii)(A)). Generally, if the APR and finance charges are overstated because the interest rate has decreased, the APR is considered accurate and no new waiting period is required (12 CFR 1026.22). In addition, in connection with high-cost mortgages, TILA expressly provides there is no waiting period if the creditor extends a second offer of credit with a lower annual percentage rate to the consumer (15 U.S.C. 1639(b)(3)).
• The loan product changes. If the loan product is changed, causing the product description disclosed to become inaccurate, the creditor must provide a corrected Closing Disclosure with the corrected loan product and all other terms that have changed (12 CFR 1026.19(f)(2)(ii)(B)).
• A prepayment penalty is added. If a prepayment penalty is added to the transaction, the creditor must provide a corrected Closing Disclosure with the prepayment penalty provision disclosed and all other terms that have changed (12 CFR 1026.19(f)(2)(ii)(C)).
The consumer may waive this period if the consumer is facing a bona fide personal financial emergency (12 CFR 1026.19(f)(1)(iv)).

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98
Q

What is the waiting period for all other changes (not listed above) requiring a revised CD? [V-1.1 Truth in Lending Act]

A

Changes before consummation not requiring new waiting period; consumer’s right to inspect. For any other changes before consummation that do not fall under the three categories above (i.e., related to the APR, the loan product, or the addition of a prepayment penalty), the creditor still must provide a corrected Closing Disclosure with any terms or costs that have changed and ensure that the consumer receives it. For these changes, there is no additional three-business-day waiting period required. The creditor must ensure only that the consumer receives the corrected Closing Disclosure at or before consummation (12 CFR 1026.19(f)(2)(i); Comments 19(f)(2)(i)-1 and -2).

However, a consumer has the right to inspect the Closing Disclosure during the business day before consummation (12 CFR 1026.19(f)(2)(i)). If a consumer asks to inspect the Closing Disclosure the business day before consummation, the Closing Disclosure presented to the consumer must reflect any adjustments to the costs or terms that are known to the creditor at the time the consumer inspects it (12 CFR 1026.19(f)(2)(i)).

A creditor may satisfy the obligation to provide the Closing Disclosure by ensuring that a settlement agent that provides a consumer with the disclosures complies with the requirements of 12 CFR 1026.19(f) (12 CFR 1026.19(f)(1)(v); Comment 19(f)(2)(i)-2).
Changes due to events occurring after consummation

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99
Q

When must creditors provided a revised CD in connection to events occurring after consummation? [V-1.1 Truth in Lending Act]

A

Changes due to events occurring after consummation. Creditors must provide a corrected Closing Disclosure if an event in connection with the settlement occurs during the 30-calendar-day period after consummation that causes the Closing Disclosure to become inaccurate and results in a change to an amount paid by the consumer from what was previously disclosed (12 CFR 1026.19(f)(2)(iii); Comment 19(f)(2)(iii)-1).

NOTE: A creditor is not required to provide corrected disclosures under this provision if the only changes that would be required to be disclosed in the corrected disclosure are changes to per-diem interest and any disclosures affected by the change in per-diem interest, even if the amount of per-diem interest actually paid by the consumer differs from the amount disclosed under 12 CFR 1026.38(g)(2) and (o). Nonetheless, if a creditor is providing a corrected disclosure under 12 CFR 1026.19(f)(2)(iii) for reasons other than changes in per-diem interest and the per-diem interest has changed as well, the creditor must disclose in the corrected disclosures under 12 CFR 1026.19(f)(2)(iii) the correct amount of the per-diem interest and provide corrected disclosures for any disclosures that are affected by the change in per-diem interest (12 CFR 1026.19(f)(2)(iii); Comment 19(f)(2)(iii)-2).

When a post-consummation event requires a corrected Closing Disclosure, the creditor must deliver or place in the mail a corrected Closing Disclosure not later than 30 calendar days after receiving information sufficient to establish that such an event has occurred. (12 CFR 1026.19(f)(2)(iii); Comment 19(f)(2)(iii)-1) In transactions involving a seller, the settlement agent must provide the seller with a corrected Closing Disclosure if an event occurs within 30 days of consummation that makes the disclosures inaccurate as they relate to the amount actually paid by the seller. The settlement agent must deliver or mail a corrected closing disclosure no later than 30 days from receiving information that establishes the Closing Disclosure is inaccurate and results in a change to an amount actually paid by the seller from what was previously disclosed. (12 CFR 1026.19(f)(4)(ii))

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100
Q

What are clerical errors in the CD and when must revised CDs with clerical errors be provided? [V-1.1 Truth in Lending Act]

A

Changes due to clerical errors. The creditor must provide a corrected Closing Disclosure to correct non-numerical clerical errors no later than 60 calendar days after consummation (12 CFR 1026.19(f)(2)(iv)). An error is clerical if it does not affect a numerical disclosure and does not affect the timing, delivery, or other requirements imposed by 12 CFR 1026.19(e) or (f) (Comment 19(f)(2)(iv)-1).

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101
Q

What can a creditor do to cure a tolerance violation? [V-1.1 Truth in Lending Act]

A

Refunds related to the good faith analysis. The creditor can cure a tolerance violation of 12 CFR 1026.19(e)(3)(i) or (ii) by providing a refund to the consumer and delivering or placing in the mail a corrected Closing Disclosure that reflects the refund no later than 60 calendar days after consummation (12 CFR 1026.19(f)(2)(v)).

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102
Q

What is the Special Information Booklet and who does it apply to? [V-1.1 Truth in Lending Act]

A

Special Information Booklet - 12 CFR 1026.19(g)
Creditors generally must provide a copy of the special information booklet, otherwise known as the home buying information booklet, to consumers who apply for a consumer credit transaction secured by real property or a cooperative unit. For loans using the Loan Estimate and Closing Disclosure forms, creditors provide the “Your Home Loan Toolkit: A Step-by-Step Guide,” designed by the CFPB to replace the “Shopping for Your Home Loan: Settlement Cost Booklet” as the special information booklet. This requirement is not limited to closed-end transactions and applies to most consumer credit transactions secured by real property or a cooperative unit, except in a few circumstances (see below). The special information booklet is required pursuant to Regulation Z (12 CFR 1026.19(g)(1)) as well as Section 5 of RESPA (12 U.S.C. 2604) and 12 CFR 1024.6 of Regulation X. The booklet is published by the CFPB to help consumers applying for federally related mortgage loans understand the nature and cost of real estate settlement services.

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103
Q

What can creditors provide to consumers applying to HELOCs instead of the Special Information Booklet (“Your Home Loan Toolkit: A Step-by-Step Guide”)? [V-1.1 Truth in Lending Act]

A

If the consumer is applying for a HELOC subject to 12 CFR 1026.40, the creditor (or mortgage broker) can provide a copy of the brochure titled “What You Should Know About Home Equity Lines of Credit” instead of the special information booklet (12 CFR 1026.19(g)(1)(ii)).

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104
Q

When does the creditor need not provide the Special Information Booklet? [V-1.1 Truth in Lending Act]

A

The creditor need not provide the special information booklet if the consumer is applying for a real property-secured consumer credit transaction that does not have the purpose of purchasing a one-to-four family residential property, such as a refinancing, a closed-end loan secured by a subordinate lien, or a reverse mortgage (12 CFR 1026.19(g)(1)( iii)).

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105
Q

When must creditors provide the Special Information Booklet? [V-1.1 Truth in Lending Act]

A

Creditors must deliver or place in the mail the special information booklet not later than three business days after receiving the consumer’s loan application (12 CFR 1026.19(g)(1)(i)).

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106
Q

When does the creditor need not provide the Special Information Booklet? [V-1.1 Truth in Lending Act]

A

If the creditor denies the consumer’s application or if the consumer withdraws the application before the end of the three-business-day period, the creditor need not provide the special information booklet (12 CFR 1026.19(g)(1)(i); Comment 19(g)(1)(i)-3).

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107
Q

Who must the creditor provide the Special Information Booklet to? [V-1.1 Truth in Lending Act]

A

If the creditor denies the consumer’s application or if the consumer withdraws the application before the end of the three-business-day period, the creditor need not provide the special information booklet (12 CFR 1026.19(g)(1)(i); Comment 19(g)(1)(i)-3).

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108
Q

Can mortgage brokers provide the Special Information Booklet? [V-1.1 Truth in Lending Act]

A

If the consumer uses a mortgage broker, the mortgage broker must provide the special information booklet and the creditor need not do so (12 CFR 1026.19(g)(1)(i)).

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109
Q

What should creditors use in Special Information Booklets? [V-1.1 Truth in Lending Act]

A

Creditors generally are required to use the booklets designed by the CFPB and may make only limited changes to the special information booklet. (12 CFR 1026.19(g)(2)) The CFPB may issue revised or alternative versions of the special information booklet from time to time in the future. Creditors should monitor the Federal Register for notice of revisions (Comment 19(g)(1)-1).

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110
Q

What are coverage considerations under Reg Z (see flow chart) [V-1.1 Truth in Lending Act]

A

Q: Is the
purpose of
the credit for
personal,
family or
household
use?
A: Regulation Z does not apply, except for the rules of issuance of and
unauthorized use liability for credit cards. (Exempt credit includes
loans with a business or agricultural purpose, and certain student
loans. Credit extended to acquire or improve rental property that is
not owner-occupied is considered business purpose credit.)

Q: Is the
consumer credit
extended to a
consumer?
A: Regulation Z does not apply. (Credit that is extended to a land trust
is deemed to be credit extended to a consumer.)

Q: Is the
consumer
credit
extended by
a creditor?
A: The institution is not a “ creditor” and Regulation Z does not apply
unless at least one of the following tests is met:

  1. The institution extends consumer credit regularly and
    a. The obligation is initially payable to the institution and
    b. The obligation is either payable by written agreement in more
    than four installments or is subject to a finance charge.
  2. The institution is a card issuer that extends closed-end credit that is
    subject to a finance charge or is payable by written agreement in
    more than four installments.
  3. The institution is not the card issuer, but it imposes a finance
    charge at the time of honoring a credit card.

Q: Is the loan
or Credit plan
secured by real
property, a
coop unit, or a
dwelling?
A: Yes - Regulation Z applies
N: Regulation Z does not apply, but may apply later if the
loan is refinanced for an amount at or below the annual
threshold limit (as annually adjusted). If the principal
dwelling is taken as collateral after consummation,
rescission rights will apply and, in the case of open-end
credit, billing disclosures and other provisions of
Regulation Z will apply.

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111
Q

What is a finance charge? [V-1.1 Truth in Lending Act]

A

The finance charge is a measure of the cost of consumer credit represented in dollars and cents. Along with APR disclosures, the disclosure of the finance charge is central to the uniform credit cost disclosure envisioned by the TILA

Finance charges include any charges or fees payable directly or indirectly by the consumer and imposed directly or indirectly by the financial institution either as an incident to or as a condition of an extension of consumer credit. The finance charge on a loan always includes any interest charges and often, other charges. Regulation Z includes examples, applicable both to open-end and closed-end credit transactions, of what must, must not, or need not be included in the disclosed finance charge (12 CFR 1026.4(b)).

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112
Q

Describe accuracy requirements under TILA vs. Reg Z. [V-1.1 Truth in Lending Act]

A

Reg Z = finance charge tolerances for legal accuracy
TILA = finance charge tolerances under Regulatory Agency orders

Regulation Z provides finance charge tolerances for legal accuracy that should not be confused with those provided in the TILA for reimbursement under the regulatory agency orders. As with disclosed APRs, if a disclosed finance charge were legally accurate, it would not be subject to reimbursement.

Under the TILA and Regulation Z, finance charge disclosures for open-end credit must be accurate since there is no tolerance for finance charge errors. However, both the TILA and Regulation Z permit various finance charge accuracy tolerances for closed-end credit.

Tolerances for the finance charge in a closed-end transaction, other than a mortgage loan, are generally $5 if the amount finances is less than or equal to $1,000 and $10 if the amount finances exceeds $1,000. For transactions that are subject to 12 CFR 1026.19(e) and (f) (i.e., transactions subject to the TILA-RESPA Integrated Disclosure Rule), the tolerances applicable to finance charges are also applicable to the total of payments disclosure. Tolerances for certain transactions consummated on or after September 30, 1995, are noted below.

Credit secured by real property or a dwelling:
The disclosed finance charge is considered accurate if it is not understated by more than $100.
Overstatements are not violations.

Rescission rights after the three-business-day rescission period (closed-end credit only 12 CFR 1026.23(g)):
Tolerances for accuracy, General Rule – One-
half of 1 percent tolerance:

The disclosed finance charge is considered accurate if it is not understated by more than one-half of 1 percent of the credit extended or $100, whichever is greater.

The total of payments for transactions subject to 12 CFR 1026.19(e) and (f) is considered accurate for purposes of this section if it is understated by no more than one-half of 1 percent of the face amount of the note or $100, whichever is greater.

The disclosed finance charge and the total payments are considered accurate if the amount disclosed was greater than the amount required to be disclosed (i.e., the amount disclosed overstated the actual finance charge or total of payments).

Tolerances for accuracy, Refinancings – One percent tolerance, for the initial and subsequent refinancings of residential mortgage transactions when the new loan is made at a different financial institution. (Excludes high-cost mortgage loans subject to 12 CFR 1026.32, transactions in which there are new advances, and new consolidations.):
The disclosed finance charge is considered accurate if it is not understated by more than 1 percent of the credit extended or $100, whichever is greater,

The total of payments for transactions subject to 12 CFR 1026.19(e) and (f) is considered accurate for purposes of this section if it is understated by no more than 1 percent of the face amount of the note or $100, whichever is greater.

The disclosed finance charge and the total payments are considered accurate if the amount disclosed was greater than the amount required to be disclosed (i.e., the amount disclosed overstated the actual finance charge or total of payments).

Tolerance for disclosures. After the initiation of foreclosure on the consumer’s principal dwelling that secures the credit obligation:
• The disclosed finance charge is considered accurate if it is understated by no more than $35.
• The total of payments for transactions subject to 12 CFR 1026.19(e) and (f) is considered accurate for purposes of this section if it is understated by no more than $35.
• The disclosed finance charge and the total of payments are considered accurate if the amount disclosed was greater than the amount required to be disclosed (i.e., the amount disclosed overstated the actual finance charge or total of payments).

NOTES:
• Normally, the finance charge tolerance for a rescindable transaction is either 0.5 percent of the credit transaction or, for certain refinancings, 1 percent of the credit transaction. However, in the event of a foreclosure, the consumer may exercise the right of rescission if the disclosed finance charge is understated by more than $35.
• Tolerances for the total of payments disclosure as discussed in 12 CFR 1026.38(o)(1) are similar to the tolerances applicable to the finance charge. Special tolerances apply to the disclosure of the total of payments for purposes of the right of rescission, for transactions subject to 12 CFR 1026.19(e) and (f). (12 CFR 1026.23(g)(1)(ii), (g)(2)(ii)).
See the “Finance Charge Tolerances” charts within these examination procedures for help in determining appropriate finance charge tolerances.

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113
Q

What regulations must creditors comply with for disclosure of construction loans and construction-permanent loans that are closed-end consumer credit transactions secured by real property or cooperative units? [V-1.1 Truth in Lending Act]

A

Creditors are required to comply with TRID for disclosure of construction loans and construction-permanent loans that are closed-end consumer credit transactions secured by real property or a cooperative unit (12 CFR 1026.19(e)(1) and .19(f)(1)). These transactions have two distinct phases. First, the construction phase usually involves several disbursements of funds at times and in amounts that are unknown at the beginning of that period, with the consumer generally paying only accrued interest until construction is completed. Unless the obligation is paid when construction is completed (i.e., a construction-only loan), it is a construction-permanent loan and the construction period converts to the second phase, the permanent financing in which the loan amount is amortized just as in a standard mortgage transaction. The longstanding provisions of 12 CFR 1026.17(c)(6)(ii) apply to construction and construction-permanent loans, as well as the option to use Appendix D. Appendix D provides an optional method of calculating the annual percentage rate and other disclosures for construction loans in disclosing construction financing (Comment 17(c)(6)-2). While the 2017 TRID amendments provide additional guidance on how a creditor may use Appendix D to disclose construction loans and construction-permanent loans, the 2017 TRID amendments do not require the use of Appendix D or its corresponding official commentary when disclosing the terms of construction loans or construction-permanent loans. Specific regulatory provisions and official commentary applicable to construction loan disclosures are discussed below.

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114
Q

How may a creditor treat multiple advances under a construction only loan? [V-1.1 Truth in Lending Act]

A

This means that for construction-only loans, a creditor may treat all of the advances as a single transaction or disclose each advance as a separate transaction. If these advances are treated as one transaction and the timing and amounts of advances are unknown, creditors must make disclosures based on estimates, based on the best information reasonably available at the time the disclosure is provided to the consumer, as provided in 12 CFR 1026.17(c)(2).

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115
Q

How may a creditor treat a multiple advance loan that may be permanently financed by the same creditor? [V-1.1 Truth in Lending Act]

A

Second, when a multiple-advance loan to finance the construction of a dwelling may be permanently financed by the same creditor, the construction phase and the permanent phase may be treated as either one or more than one transaction (12 CFR 1026.17(c)(6)(ii)).

In addition to disclosure options described above for multiple advance loans, for construction-permanent loans where the permanent phase may be financed by the same creditor, the creditor also has the option to provide either one combined disclosure for both the construction financing and the permanent financing, or separate disclosures for the two phases (12 CFR 1026.17(c)(6)(ii); Comment 17(c)(6)-2).

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116
Q

In transactions that finance the construction of dwellings that may be permanently financed by the same creditor, in what three ways may the construction financing phase and the permanent financing phases be disclosed? [V-1.1 Truth in Lending Act]

A

•As a single transaction, with one disclosure combining both phases.
• As two separate transactions, with one disclosure for each phase.
• As more than two transactions, with one disclosure for each advance and one for the permanent financing phase Comment 17(c)(6)-3).

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117
Q

What are the disclosure timing requirements for construction/construction to permanent loans? [V-1.1 Truth in Lending Act]

A

Regulation Z clarifies the timing requirements for providing the Loan Estimate for construction and construction-permanent loans based on when the creditor receives an application (12 CFR 1026.19(e)(1)(iii)). Comment 19(e)(1)(iii)-5 provides examples of different scenarios, illustrating how the timing requirements would apply. For example, where a creditor receives an application for both the construction and permanent phases of a transaction, the creditor must deliver or place in the mail either a single Loan Estimate (if the phases are treated as one transaction) or two or more Loan Estimates (if the phases are treated separately) within three business days of receiving the application and not later than seven business days before consummation.

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118
Q

When must disclosures be delivered for construction and construction permanent loans? [V-1.1 Truth in Lending Act]

A

Delivery of Disclosures – 12 CFR 1026.19(e)(1)(iii)
Regulation Z clarifies the timing requirements for providing the Loan Estimate for construction and construction-permanent loans based on when the creditor receives an application (12 CFR 1026.19(e)(1)(iii)). Comment 19(e)(1)(iii)-5 provides examples of different scenarios, illustrating how the timing requirements would apply. For example, where a creditor receives an application for both the construction and permanent phases of a transaction, the creditor must deliver or place in the mail either a single Loan Estimate (if the phases are treated as one transaction) or two or more Loan Estimates (if the phases are treated separately) within three business days of receiving the application and not later than seven business days before consummation.

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119
Q

How must the LE and CD be completed for construction and construction permanent loans? [V-1.1 Truth in Lending Act]

A

Completion of Loan Estimate and Closing Disclosure
Generally, a financial institution will make disclosures for construction loans in the same manner as it discloses terms for non-construction loans, following the guidance of applicable regulations (See 12 CFR 1026.37 and 1026.38). The financial institution may, at its option, use Appendix D to Regulation Z to estimate and disclose the terms of multiple-advance construction and construction-permanent loans (12 CFR Part 1026, App. D). This appendix reflects the approach taken in 12 CFR 1026.17(c)(6)(ii), which permits creditors to provide separate or combined disclosures for the construction period and for the permanent financing, as discussed above.

The financial institution may, at its option, use Appendix D to the regulation to assist in estimating and disclosing the terms of multiple-advance construction loans when the amounts or timing of advances is unknown at consummation of the transaction. Appendix D may also be used in multiple-advance transactions other than construction loans, when the amounts or timing of advances is unknown at consummation (Comment App. D-1).

Appendix D and its associated commentary provide additional guidance and clarification on how to complete various portions of the Loan Estimate and Closing Disclosure. Additional guidance and examples are intended to inform the accurate disclosure of information related to Loan Term (Comment App. D. 7.i), Loan Product (Comment App. D 7.ii), Interest Rate (Comment App. D. 7.iii), Increases in Periodic Payment (Comment App. D. 7.iv), Projected Payments Table (Comment App. D. 7.v), Disclosure of Construction Costs (Comment App. D. 7.vi), and Inspection and Handling Fees (Comment App. D. 7.vii).

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120
Q

What must creditors making closed-end loans to consumers not subject to the TILA-RESPA Integrated Disclosures Rule provide the consumer with? [V-1.1 Truth in Lending Act]

A

Loans Receiving Non-TILA-RESPA Integrated Disclosures, Generally
Creditors making closed-end loans to consumers not subject to the TILA-RESPA Integrated Disclosures Rule (i.e., other than loans where 12 CFR 1026.19(e) and (f) require the Loan Estimate and the Closing Disclosure) must provide the consumer with the Truth in Lending (TIL) disclosure, as outlined in 12 CFR 1026.17 and 1026.18. Creditors engaged in specified housing assistance programs for low- and moderate-income consumers would also provide their consumers with the TIL Disclosure (12 CFR 1026.3(h)).

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121
Q

What provisions must the TIL disclosure include? [V-1.1 Truth in Lending Act]

A

TIL Disclosure.
The TIL disclosure provided for these loans includes a payment schedule (12 CFR 1026.18(g)). The disclosed payment schedule must reflect all components of the finance charge. It includes all payments scheduled to repay loan principal, interest on the loan, and any other finance charge payable by the consumer after consummation of the transaction.

However, any finance charge paid separately before or at consummation (e.g., odd days’ interest) is not part of the payment schedule. It is a prepaid finance charge that must be reflected as a reduction in the value of the amount financed.

At the creditor’s option, the payment schedule may include amounts beyond the amount financed and finance charge (e.g., certain insurance premiums or real estate escrow amounts such as taxes added to payments). However, when calculating the APR, the creditor must disregard such amounts.

If the obligation is a renewable balloon payment instrument that unconditionally obligates the financial institution to renew the short-term loan at the consumer’s option or to renew the loan subject to conditions within the consumer’s control, the payment schedule must be disclosed using the longer term of the renewal period or periods. The long-term loan must be disclosed with a variable rate feature.

If there are no renewal conditions or if the financial institution guarantees to renew the obligation in a refinancing, the payment schedule must be disclosed using the shorter balloon payment term. The short-term loan must be disclosed as a fixed rate loan, unless it contains a variable rate feature during the initial loan term.

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122
Q

What are the disclosure requirements for adjustable and variable rates, generally? [V-1.1 Truth in Lending Act]

A

Variable and Adjustable Rate Transactions; 12 CFR 1026.18(f), 1026.20(c) and (d)
Closed-end transactions generally
If the terms of the legal obligation allow the financial institution, after consummation of the transaction, to increase the APR, the financial institution must furnish the consumer with certain information on variable rates. In addition, variable rate disclosures are not applicable to rate increases resulting from delinquency, default, assumption, acceleration, or transfer of the collateral.
Some of the more important transaction-specific variable rate disclosure requirements follow.
• Disclosures for variable rate loans must be given for the full term of the transaction and must be based on the terms in effect at the time of consummation.
• If the variable rate transaction includes either a seller buy-down that is reflected in a contract or a consumer buy-down, the disclosed APR should be a composite rate based on the lower rate for the buy-down period and the rate that is the basis for the variable rate feature for the remainder of the term.
• If the initial rate is not determined by the index or formula used to make later interest rate adjustments, as in a discounted variable rate transaction, the disclosed APR must reflect a composite rate based on the initial rate for as long as it is applied and, for the remainder of the term, the rate that would have been applied using the index or formula at the time of consummation (i.e., the fully indexed rate).
o If a loan contains a rate or payment cap that would prevent the initial rate or payment, at the time of the adjustment, from changing to the fully indexed rate, the effect of that rate or payment cap needs to be reflected in the disclosures.
o The index at consummation need not be used if the contract provides a delay in the implementation of changes in an index value (e.g., the contract indicates that future rate changes are based on the index value in effect for some specified period, such as 45 days before the change date). Instead, the financial institution may use any rate from the date of consummation back to the beginning of the specified period (e.g., during the previous 45-day period).
• If the initial interest rate is set according to the index or formula used for later adjustments but is set at a value as of a date before consummation, disclosures should be based on the initial interest rate, even though the index may have changed by the consummation date.

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123
Q

When must creditors provide consumers with information pertaining to the ARM’s initial rate change? [V-1.1 Truth in Lending Act]

A

Adjustable Rate Mortgage Disclosures
Disclosure of Post-Consummation Events - Initial Rate Change for Adjustable Rate Mortgages – 12 CFR 1026.20(d)
Creditors, assignees, or servicers29 (referred to collectively as creditors) of adjustable rate mortgages, or ARMs, secured by the consumer’s principal dwelling and with terms of more than one year are generally required to provide consumers with certain information pertaining to the ARM’s initial rate change.30 This information must be provided in a disclosure that is separate from all other documents, and the disclosure must be provided between 210 and 240 days before the first payment at the adjusted rate is due. If the first payment at a new rate is due within the first 210 days after consummation, the creditor must provide the rate change disclosure at consummation.

Disclosures required under this section must provide consumers with information related to the timing and nature of the rate change. If the new rate pursuant to the change disclosed is not known and the creditor provides an estimate, the rate must be identified as an estimate. If the creditor is using an estimate, it must be based on the index within 15 business days prior to the date of the disclosure. The calculation is made using the index reported in the source of information that the creditor uses in the explanation of how the interest rate is determined.

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124
Q

What must ARM disclosures include? [V-1.1 Truth in Lending Act]

A

Disclosures required under 12 CFR 1026.20(d) must also include, among others:
• The date of the disclosure.
• A statement explaining that the time period that the current rate has been in effect is ending, that the current rate is expiring, and that a change in the rate may result in a change in the required payment; providing the effective date of the change and a schedule of any future changes; and describing any other changes to the loan terms, features, or options taking effect on the same date (including expiration of interest-only or payment-option features).
• A table containing the current and new interest rates, the current and new payments, including the date the new payment is due, and for interest-only or negative amortization loans, the amount of the current and new payment allocated to principal, interest, and escrow (if applicable).
NOTE: The new payment allocation disclosed is the expected payment allocation for the first payment for which the new interest rate will apply.
• An explanation of how the interest rate is determined, including (among other things) an explanation of the index or formula used to determine the new rate and the margin.
• Any limitations on the interest rate or payment increase for each scheduled increase and over the life of the loan. Creditors must also include a statement regarding the extent to which such limitations result in foregone interest rate increases and the earliest date such foregone interest rate increases may apply to future interest rate adjustments.
• An explanation of how the new payment is determined, including an explanation of the index or formula used to determine the new rate, including the margin, the expected loan balance on the date of the rate adjustment, and the remaining loan term or any changes to the term caused by the rate change.
• If the creditor is using an estimated rate or payment, a statement that the actual new interest rate and new payment will be provided to the consumer between two and four months prior to the first payment at the new rate.
• For negative amortization loans, creditors must provide a statement indicating that the new payment will not be allocated to pay loan principal and will not reduce the balance of the loan; instead, the payment will only apply to part of the interest, thereby increasing the amount of principal.
• A statement indicating the circumstances under which any prepayment penalty may be imposed, the time period during which it may be imposed, and a statement that the consumer may contact the servicer for additional information, including the maximum amount of the penalty that may be charged to the consumer.
• The telephone number of the creditor, assignee, or servicer for use if the consumer anticipates that he or she may not be able to make the new payments.
• A statement providing specified alternatives (which include refinancing, selling the property, loan modification, and forbearance) available if the consumer anticipates not being able to make the new payment.
A website address for either the CFPB’s or the Department of Housing and Urban Development’s (HUD) list of homeownership counselors and counseling organizations, the HUD toll-free telephone number to access the HUD list of homeownership counselors and counseling organizations, and the CFPB’s website address for state housing finance authorities contact information.
• For more information pertaining to the required format of the disclosures required under 12 CFR 1026.20(d), please see 12 CFR 1026.20(d)(3) and the model and sample forms H-4(D)(3) and (4) in Appendix H.

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125
Q

When are creditors of ARMs secured by a consumer’s principal dwelling with a term greater than one year required to provide consumers with disclosures prior to the adjustment of the interest rate on the mortgage? [V-1.1 Truth in Lending Act]

A

Creditors, assignees, or servicers31 (referred to collectively as creditors) of ARMs secured by a consumer’s principal dwelling with a term greater than one year are generally required to provide consumers with disclosures prior to the adjustment of the interest rate on the mortgage,32 if the interest rate change will result in a payment change as follows:
• For ARMs where the payment changes along with a rate change, disclosures must be provided to consumers between 60 and 120 days before the first payment at the new amount is due.
• For ARMs where the payment changes in connection with a uniformly scheduled interest rate adjustment occurring every 60 days (or more frequently), the disclosures must be provided between 25 and 120 days before the first payment at the new amount is due.
• For ARMs originated prior to January 10, 2015, in which the contract requires the adjusted interest and payment to be calculated based on an index that is available on a date less than 45 days prior to the adjustment date, disclosures must be provided between 25 and 120 days before the first payment at the new amount is required.
• For ARMs where the first adjustment occurs within 60 days of consummation and the new interest rate disclosed at the time was an estimate, the disclosures must be provided as soon as practicable, but no less than 25 days before the first payment at the new amount is due.
Disclosures required under 12 CFR 1026.20(c) must contain specific information, which includes, among others:
A statement explaining that the time period during which the consumer’s current rate has been in effect is ending and that the rate and payment will change; when the interest rate will change; dates when additional interest rate adjustments are scheduled to occur; and any other change in loan terms or features that take effect on the same date that the interest rate and payment change, such as an expiration of interest-only treatment or payment-option feature.
• A table explaining the current and new interest rates, the current and new payments, including the date the new payment is due, and for interest-only or negative amortizing loans, the amount of the current and new payment allocated to principal, interest, and amounts for escrow (if applicable).
• An explanation of how the new interest rate is determined, including (among other things) the index or formula used to determine the new rate and the margin, and any application of previously foregone interest rate increases from past adjustments;
• Any limitations on the interest rate and payment increase for each scheduled increase for the duration of the loan. Creditors must also include a statement regarding the extent to which such limitations result in foregone interest rate increases and the earliest date such foregone interest rate increases may apply to future interest rate adjustments.
• An explanation of how the new payment is determined, including an explanation of the index or formula used to determine the new rate, including the margin, the expected loan balance on the date of the rate adjustment, and the remaining loan term or any changes to the term caused by the rate change;
For negative amortization loans, creditors must provide a statement indicating that the new payment will not reduce the balance of the loan, rather, the payment will only apply to part of the interest, thereby increasing the amount of principal; and
• A statement indicating the circumstances under which any prepayment penalty may be imposed, the time period during which it may be imposed, and a statement that the consumer may contact the servicer for additional information, including the maximum amount of the penalty that may be charged to the consumer.
For more information pertaining to the required format of the disclosures required under 12 CFR 1026.20(c), please see 12 CFR 1026.20(c)(3) and the model and sample forms H-4(D)(1) and (2) in Appendix H.

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126
Q

What are exemptions to the ARM requirements? [V-1.1 Truth in Lending Act]

A

Exemptions to the Adjustable Rate Mortgage Disclosure Requirements – 12 CFR 1026.20(c)(1)(ii) and (d)(1)(ii)
Disclosures under 12 CFR 1026.20(c) and (d) are not required for ARMs with a term of one year or less. Likewise, disclosures under 12 CFR 1026.20(c) are not required if the first interest rate and payment adjustment occurs within the first 210 days and the new rate disclosed at consummation pursuant to 12 CFR 1026.20(d) was not an estimate. ARM disclosures for payment changes are exempt under 12 CFR 1026.20(c)(1)(ii)(C) where the servicer is a debt collector under the Fair Debt Collection Practices Act (FDCPA) and a consumer has exercised the right under FDCPA section 805(c) to prohibit debt collector communications regarding the debt.

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127
Q

What are the closed-end credit finance charge accuracy tolerances? [V-1.1 Truth in Lending Act]

A

See TILA manual page 39

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128
Q

What are the Closed-End Credit: Accuracy and Reimbursement Tolerances for UNDERSTATED FINANCE CHARGES? [V-1.1 Truth in Lending Act]

A

See TILA manual page 40

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129
Q

What are the Closed-End Credit: Accuracy Tolerances for OVERSTATED FINANCE CHARGES? [V-1.1 Truth in Lending Act]

A

See manual page 41

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130
Q

What are the Closed-End Credit: Accuracy Tolerances for OVERSTATED APRs? [V-1.1 Truth in Lending Act]

A

See manual page 42

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131
Q

What are the Closed-End Credit: Accuracy and Reimbursement Tolerances for UNDERSTATED APRs? [V-1.1 Truth in Lending Act]

A

See manual page 43

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132
Q

What (generally) are the disclosure requirements for refinancings? [V-1.1 Truth in Lending Act]

A

Refinancings – 12 CFR 1026.20(a)
When an obligation is satisfied and replaced by a new obligation to the original financial institution (or a holder or servicer of the original obligation) and is undertaken by the same consumer, it must be treated as a refinancing for which a complete set of new disclosures must be furnished. A refinancing may involve the consolidation of several existing obligations, disbursement of new money to the consumer, or the rescheduling of payments under an existing obligation. In any form, the new obligation must completely replace the earlier one to be considered a refinancing under the regulation. The finance charge on the new disclosure must include any unearned portion of the old finance charge that is not credited to the existing obligation (12 CFR 1026.20(a)).

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133
Q

What transactions are not considered refinancings even if the existing obligation is satisfied and replaced by a new obligation undertaken by the same consumer? [V-1.1 Truth in Lending Act]

A

A renewal of an obligation with a single payment of principal and interest or with periodic interest payments and a final payment of principal with no change in the original terms.
• An APR reduction with a corresponding change in the payment schedule.
• An agreement involving a court proceeding.
• Changes in credit terms arising from the consumer’s default or delinquency.
• The renewal of optional insurance purchased by the consumer and added to an existing transaction, if required disclosures were provided for the initial purchase of the insurance.

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134
Q

In what other instances does a new transaction subject to new disclosures result? [V-1.1 Truth in Lending Act]

A

•Increases the rate based on a variable rate feature that was not previously disclosed; or
• Adds a variable rate feature to the obligation.

If, at the time a loan is renewed, the rate is increased, the increase is not considered a variable rate feature. It is the cost of renewal, similar to a flat fee, as long as the new rate remains fixed during the remaining life of the loan. If the original debt is not canceled in connection with such a renewal, the regulation does not require new disclosures. Also, changing the index of a variable rate transaction to a comparable index is not considered adding a variable rate feature to the obligation.

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135
Q

What are the disclosure requirements for escrow cancellation (generally)? [V-1.1 Truth in Lending Act]

A

Escrow Closing Notice. Before cancelling an escrow account, an Escrow Closing Notice must be provided to any consumers for whom an escrow account was established in connection with a closed-end consumer credit transaction secured by a first lien on real property or a dwelling, except for reverse mortgages (12 CFR 1026.20(e)(1)). For this purpose, the term escrow account has the same meaning given to it as under Regulation X, 12 CFR 1024.17(b), and the term servicer has the same meaning given to it as under Regulation X, 12 CFR 1024.2(b). There are two exceptions to the requirement to provide the notice:

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136
Q

What are the exceptions to the requirement to provide the escrow closing notice before cancellation? [V-1.1 Truth in Lending Act]

A

(N/A to reverse mortgages, and):

•Creditors and servicers are not required to provide the notice if the escrow account that is being canceled was established solely in connection with the consumer’s delinquency or default on the underlying debt obligation (Comment 20(e)(1)-2).
• Creditors and servicers are not required to provide the notice when the underlying debt obligation for which an escrow account was established is terminated, including by repayment, refinancing, rescission, and foreclosure (Comment 20(e)(1)-3).

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137
Q

What are the timing requirements for providing the escrow closing notice? [V-1.1 Truth in Lending Act]

A

For loans subject to the Escrow Closing Notice requirement, if the creditor or servicer cancels the escrow account at the consumer’s request, the creditor or servicer must ensure that the consumers receive the notice no later than three business days (i.e., all calendar days except Sundays and the legal public holidays (See 12 CFR 1026.2(a)(6), 12 CFR 1026.19(f)(1)(ii)(A) and (f)(1)(iii)) before the consumer’s escrow account is canceled (12 CFR 1026.20(e)(5)(i)). If the creditor or servicer cancels the escrow account and the cancellation is not at the consumer’s request, the creditor or servicer must ensure that the consumer receives the notice no later than 30 business days before the closure of the consumer’s escrow account (12 CFR 1026.20(e)(5)(ii). If the Escrow Closing Notice is not provided to the consumer in person, the consumer is considered to have received the notice three business days after it is delivered or placed in the mail (12 CFR 1026.20(e)(5)(iii).

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138
Q

What must the creditor disclose in he escrow closing notice? [V-1.1 Truth in Lending Act]

A

The creditor or servicer must disclose (12 CFR 1026.20(e)(1)-(2)):
• The date on which the account will be closed;
• That an escrow account may also be called an impound or trust account;
• The reason that the escrow account will be closed;
• That without an escrow account, the consumer must pay all property costs, such as taxes and homeowner’s insurance, directly, possibly in one or two large payments a year;
• A table, titled “Cost to you,” that contains an itemization of the amount of any fee the creditor or servicer imposes on the consumer in connection with the closure of the consumer’s escrow account, labeled “Escrow Closing Fee,” and a statement that the fee is for closing the escrow account;

Under the reference “In the future”:
o The consequences if the consumer fails to pay property costs, including the actions that a state or local government may take if property taxes are not paid and the actions the creditor or servicer may take if the consumer does not pay some or all property costs, such as adding amounts to the loan balance, adding an escrow account to the loan, or purchasing a property insurance policy on the consumer’s behalf that may be more expensive and provide fewer benefits than a policy that the consumer could obtain directly;
o A telephone number that the consumer can use to request additional information about the cancellation of the escrow account;
o Whether the creditor or servicer offers the option of keeping the escrow account open and, as applicable, a telephone number the consumer can use to request that the account be kept open; and
o Whether there is a cutoff date by which the consumer can request that the account be kept open.

The creditor or servicer may also, at its option, disclose (12 CFR 1026.20(e)(3)):
• The creditor or servicer’s name or logo;
• The consumer’s name, phone number, mailing address, and property address;
• The issue date of the notice;
• The loan number; or
• The consumer’s account number.

In addition, the disclosures must:
• Contain a required heading that is more conspicuous than and precedes the required disclosures discussed above (12 CFR 1026.20(e)(4)).
• Be clear and conspicuous. This standard generally requires that the disclosures in the Escrow Closing Notice be in a reasonably understandable form and readily noticeable to the consumer (Comment 20(e)(2)-1).
• Be written in 10-point font, at a minimum (12 CFR 1026.20(e)(4)).
Be grouped together on the front side of a one-page document. The disclosures must be separate from all other materials, with the headings, content, order, and format substantially similar to model form H-29 in Appendix H to Regulation Z (12 CFR 1026.20(e)(4)). This requirement, however, does not preclude creditors and servicers from modifying the disclosures to accommodate particular consumer circumstances or transactions not addressed by the form or from adjusting the statement required by 12 CFR 1026.20(e)(2)(ii)(A), concerning consequences if the consumer fails to pay property costs, to the circumstances of the particular consumer (Comment 20(e)(4)-3).

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139
Q

What are the disclosure requirements for successors in interest? [V-1.1 Truth in Lending Act]

A

Successors In Interest – 12 CFR 1026.20(f)
If, upon confirmation, a servicer provides a confirmed successor in interest who is not liable on the mortgage loan obligation with an optional notice and acknowledgment form in accordance with Regulation X, 12 CFR 1024.32(c)(1), the servicer is not required to provide to the confirmed successor in interest any written disclosure required by 12 CFR 1026.20(c) (rate adjustments with corresponding change in payment), 12 CFR 1026.20(d) (initial rate adjustment), and 12 CFR 1026.20(e) (escrow account cancellation notice), unless and until the confirmed successor in interest either assumes the mortgage loan obligation under State law or has provided the servicer an executed acknowledgement form in accordance with Regulation X, 12 CFR 1024.32(c)(1)(iv), and the confirmed successor in interest has not revoked such acknowledgement form.

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140
Q

What actions is the creditor required to take when there is a credit balance in connection with a transaction? [V-1.1 Truth in Lending Act]

A

Treatment of Credit Balances – 12 CFR 1026.21
When a credit balance in excess of $1 is created in connection with a transaction (through transmittal of funds to a creditor in excess of the total balance due on an account, through rebates of unearned finance charges or insurance premiums, or through amounts otherwise owed to or held for the benefit of a consumer), the creditor is required to:
• Credit the amount of the credit balance to the consumer’s account;
• Refund any part of the remaining credit balance, upon the written request of the consumer; and
• Make a good faith effort to refund to the consumer by cash, check, or money order, or credit to a deposit account of the consumer, any part of the credit balance remaining in the account for more than 6 months, except that no further action is required if the consumer’s current location is not known to the creditor and cannot be traced through the consumer’s last known address or telephone number.

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141
Q

What are the advertising requirements for closed-end credit (generally)? [V-1.1 Truth in Lending Act]

A

Closed-end Advertising – 12 CFR 1026.24
If an advertisement for credit states specific credit terms, it must state only those terms that actually are or will be arranged or offered by the creditor.

Disclosures required by this section must be made “clearly and conspicuously.” To meet this standard in general, credit terms need not be printed in a certain type size nor appear in any particular place in the advertisement. For advertisements for credit secured by a dwelling, a clear and conspicuous disclosure means that the required information is disclosed with equal prominence and in close proximity to the advertised rates or payments triggering the required disclosures.

If an advertisement states a rate of finance charge, it must state the rate as an “annual percentage rate,” using that term. If the APR may be increased after consummation, the advertisement must state that fact.

If an advertisement is for credit not secured by a dwelling, the advertisement must not state any other rate, except that a simple annual rate or periodic rate that is applied to an unpaid balance may be stated in conjunction with, but not more conspicuously than, the APR.

If an advertisement is for credit secured by a dwelling, the advertisement must not state any other rate, except that a simple annual rate that is applied to an unpaid balance may be stated in conjunction with, but not more conspicuously than, the APR. That is, an advertisement for credit secured by a dwelling may not state a periodic rate, other than a simple annual rate, that is applied to an unpaid balance.

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142
Q

What are triggering terms that require additional disclosures, are what are the additional disclosures? [V-1.1 Truth in Lending Act]

A

“Triggering terms” – The following are triggering terms that require additional disclosures:
• The amount or percentage of any down payment;
• The number of payments or period of repayment;
• The amount of any payment; and
• The amount of any finance charge.

An advertisement stating a triggering term must also state the following terms as applicable:
• The amount or percentage of any down payment;
• The terms of repayment, which reflect the repayment obligations over the full term of the loan, including any balloon payment; and
• The “annual percentage rate,” using that term, and, if the rate may be increased after consummation, that fact.

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143
Q

What are the disclosure requirements for variable rate loans? [V-1.1 Truth in Lending Act]

A

For any advertisement secured by a dwelling, other than television or radio advertisements, that states a simple annual rate of interest, and more than one simple annual rate of interest will apply over the term of the advertised loan, the advertisement must state in a clear and conspicuous manner:
• Each simple rate of interest that will apply. In variable-rate transactions, a rate determined by adding an index and margin must be disclosed based on a reasonably current index and margin.
• The period of time during which each simple annual rate of interest will apply.
• The APR for the loan.

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144
Q

The regulation prohibits what seven deceptive or misleading acts or practices in advertisements for closed-end mortgage loans? [V-1.1 Truth in Lending Act]

A

•Stating that rates or payments for loans are “fixed” when those rates or payments can vary without adequately disclosing that the interest rate or payment amounts are “fixed” only for a limited period of time, rather than for the full term of the loan;
• Making comparisons between actual or hypothetical credit payments or rates and any payment or rate available under the advertised product that are not available for the full term of the loan, with certain exceptions for advertisements for variable rate products;
• Characterizing the products offered as “government loan programs,” “government-supported loans,” or otherwise endorsed or sponsored by a federal or state government entity even though the advertised products are not government-supported or sponsored loans;
• Displaying the name of the consumer’s current mortgage lender, unless the advertisement also prominently discloses that the advertisement is from a mortgage lender not affiliated with the consumer’s current lender;
• Making claims of debt elimination if the product advertised would merely replace one debt obligation with another;
• Creating a false impression that the mortgage broker or lender is a “counselor” for the consumer; and
• In foreign-language advertisements, providing certain information, such as a low introductory “teaser” rate, in a foreign language, while providing required disclosures only in English.

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145
Q

What is Subpart D of the TILA? [V-1.1 Truth in Lending Act]

A

Subpart D – Miscellaneous
Subpart D contains rules on oral disclosures 12 CFR 1026.26, disclosures in languages other than English 12 CFR 1026.27, record retention 12 CFR 1026.25, effect on state laws (12 CFR 1026.28), state exemptions 12 CFR 1026.29, and rate limitations (12 CFR 1026.30).

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146
Q

What are the record retention requirements for Reg Z, generally? [V-1.1 Truth in Lending Act]

A

Record Retention – 12 CFR 1026.25
As a general rule, the creditor must retain evidence of compliance with Regulation Z (other than advertising requirements under 12 CFR 1026.16 and 12 CFR 1026.24, and other than certain requirements for mortgage loans) for two years after the date disclosures are required to be made or action is required to be taken (12 CFR 1026.25(a)). This includes, for example, evidence that the creditor properly handled adverse credit reports in connection with amounts subject to a billing dispute under 12 CFR 1026.13, and properly handled the refunding of credit balances under 12 CFR 1026.11 and 12 CFR 1026.21. The creditor may retain the evidence by any method that reproduces records accurately (including computer programs) (Comment 25(a)-2). A creditor must permit the enforcing agency to inspect its relevant records for compliance (12 CFR 1026.25(b)).

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147
Q

What are the record retention requirements for mortgage loans? [V-1.1 Truth in Lending Act]

A

The record retention period for mortgage loans is generally three years (12 CFR 1026.25(c)). A creditor must retain evidence of compliance with the requirements of 12 CFR 1026.19(e) and (f) for three years after the later of the date of consummation, the date disclosures are required to be made, or the date the action is required to be taken (12 CFR 1026.25(c)(1)(i)).

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148
Q

What are the record retention requirements for closing disclosures? [V-1.1 Truth in Lending Act]

A

For Closing Disclosures, the record retention period is five years. The creditor must retain completed closing disclosures required by 12 CFR 1026.19(f)(1)(i) or (f)(4)(i), and all documents related to such disclosures, for five years after consummation (12 CFR 1026.25(c)(1)(ii)(A)). If a creditor sells, transfers, or otherwise disposes of its interest in a mortgage loan subject to 12 CFR 1026.19(f) and does not service the mortgage loan, the creditor must provide a copy of the closing disclosures to the owner or servicer of the mortgage, and the new owner or servicer must retain such disclosures for the remainder of the five-year period.

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149
Q

What are the record retention requirements for LO compensation? [V-1.1 Truth in Lending Act]

A

For loan originator compensation, creditors and loan originator organizations must retain records-related requirements for mortgage loan originator compensation and the compensation agreement that governs those payments for three years after the date of payment (12 CFR 1026.25(c)(2)).

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150
Q

What are the record retention requirements to show compliance with the minimum standards for loans secured by a dwelling in 12 CFR 1026.43 [V-1.1 Truth in Lending Act]

A

A creditor must retain evidence to show compliance with the minimum standards for loans secured by a dwelling in 12 CFR 1026.43 for three years after consummation of a transaction covered by that section (12 CFR 1026.25(c)(3)).

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151
Q

State laws providing rights, responsibilities, or procedures for
consumers or financial institutions for consumer credit contracts
may be what? [V-1.1 Truth in Lending Act]

A

• Preempted by federal law;
• Not preempted by federal law; or
• Substituted in lieu of the TILA and Regulation Z
requirements.

*Preemption is a legal doctrine that allows a higher level of government to limit or even. eliminate the power of a lower level of government to regulate a specific issue. Under the. Supremacy Clause of the US Constitution, federal law takes precedence over state and. local law.

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152
Q

State law provisions are preempted to the extent that they what? [V-1.1 Truth in Lending Act]

A

State law provisions are preempted to the extent that they
contradict the requirements in the following chapters of the
TILA and the implementing sections of Regulation Z:
• Chapter 1, “General Provisions,” which contains definitions
and acceptable methods for determining finance charges
and annual percentage rates.
• Chapter 2, “Credit Transactions,” which contains disclosure
requirements, rescission rights, and certain credit card
provisions.
• Chapter 3, “Credit Advertising,” which contains consumer
credit advertising rules and APR oral disclosure
requirements.

For example, a state law would be preempted if it required a
financial institution to use the terms “nominal annual interest
rate” in lieu of “annual percentage rate.”

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153
Q

When are state law provisions are generally not preempted
under federal law? [V-1.1 Truth in Lending Act]

A

Conversely, state law provisions are generally not preempted
under federal law if they call for, without contradicting chapters
1, 2, or 3 of the TILA or the implementing sections of
Regulation Z, either of the following:
• Disclosure of information not otherwise required. A state
law that requires disclosure of the minimum periodic
payment for open-end credit, for example, would not be
preempted because it does not contradict federal law.
• Disclosures more detailed than those required. A state law
that requires itemization of the amount financed, for
example, would not be preempted, unless it contradicts
federal law by requiring the itemization to appear with the
disclosure of the amount financed in the segregated closedend credit disclosures.

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154
Q

What is the relationship between state law and Chapter 4 of the TILA? (Credit Billing) [V-1.1 Truth in Lending Act]

A

The relationship between state law and Chapter 4 of the TILA
(Credit Billing) involves two parts. The first part is concerned
with Sections 161 (correction of billing errors) and 162
(regulation of credit reports) of the TILA; the second part
addresses the remaining sections of Chapter 4.

State law provisions are preempted if they differ from the rights,
responsibilities, or procedures contained in Sections 161 or 162.
An exception is made, however, for state law that allows a
consumer to inquire about an account and requires the bank to
respond to such inquiry beyond the time limits provided by
federal law. Such a state law would not be preempted for the
extra time period.

State law provisions are preempted if they result in violations of
Sections 163 through 171 of Chapter 4. For example, a state law

that allows the card issuer to offset the consumer’s credit-card
indebtedness against funds held by the card issuer would be
preempted, since it would violate (12 CFR1026.12(d)).
Conversely, a state law that requires periodic statements to be
sent more than 14 days before the end of a free-ride period
would not be preempted, since no violation of federal law is
involved.

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155
Q

How can a financial institution, state, or other interested party ask the CFPB to determine whether state law contradicts Chapters 1
through 3 of the TILA or Regulation Z or if the state law is different from, or would result in violations of, Chapter 4 of the TILA and the implementing provisions of Regulation Z? [V-1.1 Truth in Lending Act]

A

A financial institution, state, or other interested party may ask the
CFPB to determine whether state law contradicts Chapters 1
through 3 of the TILA or Regulation Z. The party also may ask if
the state law is different from, or would result in violations of,
Chapter 4 of the TILA and the implementing provisions of
Regulation Z. If the CFPB determines that a disclosure required
by state law (other than a requirement relating to the finance
charge, APR, or the disclosures required under 12 CFR1026.32)
is substantially the same in meaning as a disclosure required
under TILA or Regulation Z, generally creditors in that state may
make the state disclosure in lieu of the federal disclosure.

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156
Q

What is Subpart E of the Regulation? [V-1.1 Truth in Lending Act]

A

Subpart E – Special Rules for Certain Home Mortgage
Transactions
Subpart E contains special rules for mortgage transactions. 12
CFR1026.32 requires certain disclosures and provides
limitations for closed-end credit transactions and open-end
credit plans that have rates or fees above specified amounts or
certain prepayment penalties. 12 CFR1026.33 requires special
disclosures, including the total annual loan cost rate, for reverse
mortgage transactions. 12 CFR 1026.34 prohibits specific acts
and practices in connection with high-cost mortgages, as defined
in 12 CFR1026.32(a). 12 CFR 1026.35 provides requirements
for higher-priced mortgage loans. 12 CFR 1026.36 prohibits
specific acts and practices in connection with an extension of
credit secured by a dwelling. 12 CFR1026.37 and 12 CFR
1026.38 set forth disclosure requirements for certain closed-end
transactions secured by real property or cooperative unit, as
required by 12 CFR 1026.19(e) and (f).

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157
Q

What are the general rules for certain home mortgage transactions (for subpart E)? [V-1.1 Truth in Lending Act]

A

General Rules – 12 CFR 1026.31
The requirements and limitations of this subpart are in addition
to, and not in lieu of, those contained in other subparts of
Regulation Z. The disclosures for high-cost, reverse mortgage,
and higher-priced mortgage transactions must be made clearly
and conspicuously in writing, in a form that the consumer may
keep and in compliance with specific timing requirements.

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158
Q

What is a high cost mortgage? [V-1.1 Truth in Lending Act]

A

Requirements for High-Cost Mortgages – 12 CFR 1026.32
The requirements of this section generally apply to a high-cost
mortgage, which is a consumer credit transaction secured by the
consumer’s principal dwelling (subject to the exemptions
discussed below) that meets any one of the following three
coverage tests.
• The APR will exceed the average prime offer rate (APOR),
as defined in 12 CFR 1026.35(a)(2), applicable for a comparable transaction as of the date the interest rate is set
by:
o More than 6.5 percentage points for first-lien
transactions (other than as described below);
o More than 8.5 percentage points for first-lien
transactions where the dwelling is personal property
and the loan amount is less than $50,000; or
o More than 8.5 percentage points for subordinate-lien
transactions.

The total points and fees (see definition below) for the
transaction will exceed:
o For transactions with a loan amount of $20,000 or more,
5 percent of the total loan amount, with the loan amount
to be adjusted annually on January 1st by the annual
percentage change in the Consumer Price Index reported
on the preceding June 1st; or
o For transactions with a loan amount of less than
$20,000, the lesser of 8 percent of the total transaction
amount or $1,000, with the loan amount to be adjusted
annually on January 1st by the annual percentage
change in the Consumer Price Index reported on the
preceding June 1st.

NOTE: The “total loan amount” (using the face amount of the
note) for closed-end credit is calculated by taking the amount
financed (see 12 CFR 1026.18(b)) and deducting any cost listed
in 12 CFR 1026.32(b)(1)(iii), (iv), or (vi) that is both included in
points and fees and financed by the creditor. The “total loan
amount” for open-end credit is the credit plan limit when the
account is opened.
• The terms of the loan contract or open-end credit agreement
permit the creditor to charge a prepayment penalty (see
definition below) more than 36 months after consummation
or account opening, or prepayment penalties that exceed
more than 2 percent of the amount prepaid (12 CFR
1026.32(a)(1)(iii)).
NOTE: 12 CFR 1026.32(d)(6) prohibits prepayment penalties
for high-cost mortgages. However, if a mortgage loan has a
prepayment penalty that may be imposed more than 36 months
after consummation or account opening or that is greater than 2
percent of the amount prepaid, the loan is a high-cost mortgage
regardless of interest rate or fees. Therefore, the prepayment
penalty coverage test above effectively bans transactions of the
types subject to HOEPA coverage that permit creditors to

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159
Q

What are Exemptions from HOEPA Coverage – 12 CFR 1026.32(a)(2) [V-1.1 Truth in Lending Act]?

A

Exemptions from HOEPA Coverage – 12 CFR 1026.32(a)(2)
• Reverse mortgage transactions subject to 12 CFR 1026.33;
• A transaction that finances the initial construction of a
dwelling;
• A transaction originated by a Housing Finance Agency,
where the Housing Finance Agency is the creditor for the
transaction; or
• A transaction originated pursuant to the U.S. Department of
Agriculture’s Rural Development Section 502 Direct Loan
Program

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160
Q

How is the APR used to determine whether a mortgage is a high-cost mortgage is calculated? [V-1.1 Truth in Lending Act]?

A

Determination of APR for High-Cost Mortgages – 12 CFR
1026.32(a)(3)
The APR used to determine whether a mortgage is a high-cost
mortgage is calculated differently from the APR that is used on
TILA disclosures. Specifically, the APR for HOEPA coverage is
based on the following:
• If the APR will not vary during the length of the loan or
credit plan (i.e., for fixed-rate transactions), the interest rate
in effect as of the date the interest rate for the transaction is
set (12 CFR 1026.32(a)(3)(i));
• If the interest rate may vary during the term of the loan or
credit plan in accordance with an index, the interest rate
that results from adding the maximum margin permitted at
any time during the term of the loan or credit plan to the
index rate in effect as of the date the interest rate for the
transaction is set, or to the introductory interest rate,
whichever is greater (12 CFR 1026.32(a)(3)(ii)); or
• If the interest rate may or will vary during the term of the
loan or credit plan other than as described above (i.e., as in
a step-rate transaction), the maximum interest rate that may
be imposed during the life of the loan or credit plan (12
CFR 1026.32(a)(3)(iii)).

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161
Q

For a closed-end (HPML) transaction, how do examiners calculate the points and fees? (12 CFR 1026.32(b)(1)):

A

For a closed-end transaction, calculate the points and fees by
including the following charges (12 CFR 1026.32(b)(1)):
• All items included in the finance charge under 12 CFR
1026.4(a) and (b), except that the following items are
excluded:
o Interest or the time-price differential
o Any premiums or other charges imposed in connection
with a federal or state agency program for any
guaranty or insurance that protects the creditor against
the consumer’s default or other credit loss (i.e., upfront and annual Federal Housing Administration
(FHA) premiums, U.S. Department of Veterans Affairs
(VA) funding fees, and USDA guarantee fees);
o Premiums or other charges for any guaranty or
insurance that protects creditors against the
consumer’s default or other credit loss and is not in
connection with a federal or state agency program (i.e.,
private mortgage insurance (PMI) premiums) as
follows:
 The entire amount of any premiums or other
charges payable after consummation (i.e.,
monthly or annual PMI premiums); or
 If the premium or other charge is payable at or
before consummation, the portion of any such
premium or other charge that is not in excess of
the permissible up-front mortgage insurance
premium for FHA loans, but only if the premium
or charge is refundable on a pro rata basis and the
refund is automatically issued upon the
notification of the satisfaction of the underlying
mortgage loan. The permissible up-front mortgage
insurance premiums for FHA loans are published
in HUD Mortgagee Letters, available online at:
http://portal.hud.gov/hudportal/HUD?src=/progra
m_offices/administration/hudclips/letters/mortgag
ee.
o Bona fide third-party charges not retained by the
creditor, loan originator, or an affiliate of either, unless
the charge is required to be included under 12 CFR
1026.32(b)(1)(i)(C), (iii), or (v);
o Up to two bona fide discount points payable by the
consumer in connection with the transaction, provided
that the interest rate without any discount does not
exceed:
 The APOR for a comparable transaction by more
than one percentage point; or
 If the transaction is secured by personal property,
the average rate for a loan insured under Title I of
the National Housing Act by more than one
percentage point, or
o If no discount points have been excluded above, then
up to one bona fide discount point payable by the
consumer in connection with the transaction, provided
that the interest rate without any discount does not
exceed:
The APOR for a comparable transaction by more
than two percentage points; or
 If the transaction is secured by personal property,
the average rate for a loan insured under Title I of
the National Housing Act by more than two
percentage points.
NOTE: In the case of a closed-end plan, a bona fide discount
point means an amount equal to 1 percent of the loan amount
paid by the consumer that reduces the interest rate or time-price
differential applicable to the transaction based on a calculation
that is consistent with established industry practices for
determining the amount of reduction in the interest rate or timeprice differential appropriate for the amount of discount points
paid by the consumer (12 CFR 1026.32(b)(3)).
• All compensation paid directly or indirectly by a consumer
or creditor to a loan originator (as defined in 12 CFR
1026.36(a)(1) that can be attributed to the transaction at the
time the interest rate is set unless:
o That compensation is paid by a consumer to a
mortgage broker, as defined in 12 CFR 1026.36(a)(2),
and already has been included in points and fees under
(12 CFR 1026.32(b)(1)(i));
o That compensation is paid by a mortgage broker, as
defined in 12 CFR 1026.36(a)(2), to a loan originator
that is an employee of the mortgage broker;
o That compensation is paid by a creditor to a loan
originator that is an employee of the creditor; or
• All items listed in 12 CFR 1026.4(c)(7), other than amounts
held for future taxes, unless all of the following conditions
are met:
o The charge is reasonable;
o The creditor receives no direct or indirect
compensation in connection with the charge; and
o The charge is not paid to an affiliate of the creditor.
• Premiums or other charges paid at or before consummation,
whether paid in cash or financed, for any credit life, credit
disability, credit unemployment, or credit property
insurance, or for any other life, accident, health, or loss-ofincome insurance for which the creditor is a beneficiary, or
any payments directly or indirectly for any debt
cancellation or suspension agreement or contract.
• The maximum prepayment penalty that may be charged or
collected under the terms of the mortgage or credit plan.
• The total prepayment penalty incurred by the consumer if
the consumer refinances an existing mortgage loan, orterminates an existing open-end credit plan in connection
with obtaining a new mortgage loan, with a new mortgage
transaction extended by the current holder of the existing
loan, a servicer acting on behalf of the current holder, or an
affiliate of either.

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162
Q

For a open-end (HPML) transaction, how do examiners calculate the points and fees? (12 CFR 1026.32(b)(1)): [V-1.1 Truth in Lending Act]?

A

For an open-end credit plan, points and fees mean the
following charges that are known at or before account opening
(12 CFR 1026.32(b)(2)):
• All items included in the finance charge under 12 CFR
1026.4(a) and (b), except that the following items are
excluded:
o Interest or the time-price differential;
o Any premiums or other charges imposed in connection
with a federal or state agency program for any
guaranty or insurance that protects the creditor against
the consumer’s default or other credit loss (i.e., upfront and annual FHA premiums, VA funding fees,
and USDA guarantee fees);
o Premiums or other charges for any guaranty or
insurance that protects creditors against the
consumer’s default or other credit loss and is not in
connection with a federal or state agency program (i.e.,
private mortgage insurance (PMI) premiums) as
follows:
 If the premium or other charge is payable after
account opening, the entire amount of such premium
or other charge, or
 If the premium or other charge is payable at or
before account opening, the portion of any such
premium or other charge that is not in excess of the
permissible up-front mortgage insurance premium
for FHA loans, but only if the premium or charge is
refundable on a pro rata basis and the refund is
automatically issued upon the notification of the
satisfaction of the underlying mortgage loan. The
permissible up-front mortgage insurance premiums
for FHA loans are published in HUD Mortgagee
Letters, available online at:
https://www.hud.gov/program_offices/administratio
n/hudclips/letters/mortgagee
o Bona fide third-party charges not retained by the
creditor, loan originator, or an affiliate of either, unless
the charge is required to be included under 12 CFR
1026.32(b)(2)(i)(C), (iii), or (iv);
o Up to two bona fide discount points payable by the
consumer in connection with the transaction, provided
that the interest rate without any discount does not
exceed:
 The APOR by more than one percentage point; or
 If the transaction is secured by personal property,
the average rate for a loan insured under Title I of
the National Housing Act by more than one
percentage point, or
o If no discount points have been excluded above, then
up to one bona fide discount point payable by the
consumer in connection with the transaction, provided
that the interest rate without any discount does not
exceed:
 The APOR by more than two percentage points; or
 If the transaction is secured by personal property,
the average rate for a loan insured under Title I of
the National Housing Act by more than two
percentage points.
NOTE: A bona fide discount point means an amount
equal to 1 percent of the credit limit when the account
is opened, paid by the consumer, that reduces the
interest rate or time-price differential applicable to the
transaction based on a calculation that is consistent
with established industry practices for determining the
amount of reduction in the interest rate or time-price
differential appropriate for the amount of discount
points paid by the consumer (12 CFR
1026.32(b)(3)(ii)).
• All compensation paid directly or indirectly by a consumer
or creditor to a loan originator (as defined in 12 CFR
1026.36(a)(1)) that can be attributed to the transaction at
the time the interest rate is set unless:
o That compensation is paid by a consumer to a
mortgage broker, as defined in 12 CFR 1026.36(a)(2),
and already has been included in points and fees under
(12 CFR1026.33(b)(2)(i)); or
o That compensation is paid by a mortgage broker as
defined in 12 CFR1026.36(a)(2) to a loan originator
that is an employee of the mortgage broker; or
o That compensation is paid by a creditor to a loan
originator that is an employee of the creditor; or
o That compensation is paid by a retailer of
manufactured homes to its employee.
NOTES:
• A person is not a loan originator if the person does not take a
consumer credit application or offer or negotiate credit
terms available from a creditor to that consumer based on
the consumer’s financial characteristics, but the person
performs purely administrative or clerical tasks on behalf of a person who does engage in such activities. For purposes of
12 CFR 1026.36, “credit terms” include rates, fees, or other
costs, and a consumer’s financial characteristics include any
factors that may influence a credit decision, such as debts,
income, assets or credit history (12 CFR 1026.36(a)(6)).
• A retailer of manufactured or modular homes or an
employee of such a retailer who does not receive
compensation or gain for engaging in loan originator
activities in excess of any compensation or gain received in a
comparable cash transaction, and who does not directly
negotiate with the consumer or lender on loan terms, is not a
loan originator, provided the retailer or employee discloses
to the consumer in writing any corporate affiliation with any
creditor. Where the retailer has a corporate affiliation with
any creditor, at least one unaffiliated creditor must also be
disclosed (15 U.S.C. 1602(dd)(2)(C)(ii)).
• All items listed in 12 CFR1026.4(c)(7), other than amounts
held for future taxes, unless all of the following conditions
are met:
o The charge is reasonable;
o The creditor receives no direct or indirect
compensation in connection with the charge; and
o The charge is not paid to an affiliate of the creditor.
• Premiums or other charges paid at or before account
opening for any credit life, credit disability, credit
unemployment, or credit property insurance, or for any
other life, accident, health, or loss-of-income insurance for
which the creditor is a beneficiary, or any payments directly
or indirectly for any debt cancellation or suspension
agreement or contract.
• The maximum prepayment penalty that may be charged or
collected under the terms of the credit plan.
• The total prepayment penalty incurred by the consumer if
the consumer refinances an existing closed-end credit
transaction with an open-end credit plan, or terminates an
existing open-end credit plan in connection with obtaining a
new open-end credit with the current holder of the existing
transaction or plan, a servicer acting on behalf of the
current holder, or an affiliate of either.
In addition to the charges listed above, points and fees for openend credit plans include the following items:
• Fees charged for participation in the credit plan, payable at
or before account opening, as described in 12 CFR
1026.4(c)(4), and
• Any transaction fee that will be charged to draw funds on
the credit line, as described in (12 CFR
1026.32(b)(2)(viii)).

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163
Q

What is a prepayment penalty? [V-1.1 Truth in Lending Act]?

A

Prepayment Penalty Definition – 12 CFR1026.32(b)(6)
For closed-end credit transactions, a prepayment penalty is a
charge imposed for paying all or part of the transaction’s
principal before the date on which the principal is due, with
limited exceptions.
For open-end credit plans, a prepayment penalty is a charge
imposed by the creditor if the consumer terminates the credit
plan prior to the end of its term.
NOTE: Waived, bona fide third-party charges that are later
imposed if the closed-end transaction is prepaid or the
consumer terminates the open-end credit plan sooner than 36
months after consummation or account opening are not
considered prepayment penalties.
NOTE: For closed-end transactions insured by the Federal
Housing Administration and consummated before January 21,
2015, interest charged consistent with the monthly interest
accrual amortization method is not a prepayment penalty, so
long as the interest is charged consistent with the monthly
interest accrual amortization method used for those loans. (See
Comment 32(b)(6)-1(iv))

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164
Q

What (generally) are the disclosure requirements for HPMLs? [V-1.1 Truth in Lending Act]?

A

High-Cost Mortgage Disclosures – 12 CFR 1026.32(c)
In addition to the other disclosure requirements of Regulation Z,
high-cost mortgages require certain additional information to be
disclosed in conspicuous type size to consumers before
consummation of the transaction or account opening. These
disclosures include:
• Notice to the consumer using the required language in 12
CFR1026.32(c)(1);
• The annual percentage rate (12 CFR1026.32(c)(2));
• Specified information concerning the regular or minimum
periodic payment and the amount of any balloon payment,
if permitted under the high-cost mortgage limitations in 12
CFR1026.32(d) (12 CFR1026.32(c)(3)).
• For variable-rate transactions, a statement that the interest
and monthly payment may increase, and the amount of the
single maximum monthly payment based on the maximum
interest rate required to be included in the contract (12 CFR
1026.32(c)(4)) and
• The total amount borrowed for closed-end credit
transactions or the credit limit for the plan when the
account is opened for an open-end credit plan (12 CFR
1026.32(c)(5)).
NOTE: For closed-end credit transactions, if the amount
borrowed includes charges to be financed under 12 CFR
1026.34(a)(10), this fact must be stated, grouped together
with the disclosure of amount borrowed. The disclosure of the amount borrowed will be treated as accurate if it is not
more than $100 above or below the amount required to be
disclosed.

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165
Q

What are limitations for HPMLS [V-1.1 Truth in Lending Act]?

A

High-Cost Mortgage Limitations – 12 CFR 1026.32(d)
Certain loan terms, including negative amortization, interest rate
increases after default, and prepayment penalties are prohibited
for high-cost mortgages. Others, including balloon payments
and due-on-demand clauses, are restricted.
• Balloon payments, defined as payments that are more than
two times a regular periodic payment, are generally
prohibited for high-cost mortgages (12 CFR
1026.32(d)(1)(i)). However, balloon payments are allowed
in certain limited circumstances.
o For closed-end transactions, balloon payments are
permitted when (a) the loan has a payment schedule
that is adjusted to seasonal or irregular income of the
consumer; (b) the loan is a “bridge” loan made in
connection with the purchase of a new dwelling and
matures in 12 months or less; (c) the creditor is a small
creditor operating in a rural or underserved area that
meets the criteria set forth in 12 CFR 1026.43(f) for
small creditor rural or underserved balloon-payment
qualified mortgages; or, (d) until April 1, 2016, the
creditor is a small creditor that meets the criteria set
forth in 1026.43(e)(6)) for temporary balloon-payment
qualified mortgages (12 CFR 1026.32(d)(1)(ii)).
o For an open-end credit plan where the terms of the
plan provide for a draw period where no payment is
required, followed by a repayment period where no
further draws may be taken, the initial payment
required after conversion to the repayment phase of the
credit plan is not considered a “balloon” payment.
However, if the terms of an open-end credit plan do
not provide for a separate draw period and repayment
period, the balloon payment limitation applies (12
CFR1026.32(d)(1)(iii)).
• Acceleration clauses or demand features are limited and
may only permit creditors to accelerate and demand
repayment of the entire outstanding balance of a high-cost
mortgage if:
o There is fraud or material misrepresentation by the
consumer in connection with the loan (12 CFR
1026.32(d)(8)(i));
o The consumer fails to meet the repayment terms of the
agreement for any outstanding balance that results in a
default on the loan (12 CFR 1026.32(d)(8)(ii)); or
o There is any action (or inaction) by the consumer that
adversely affects the rights of the creditor’s security
interest for the loan, such as the consumer failing to pay required taxes on the property (12 CFR
1026.32(d)(8)(iii) and comments 32(d)(8)(iii)-1 and
-2).

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166
Q

What are prohibited Acts or Practices in Connection with High-Cost
Mortgages – 12 CFR 1026.34 [V-1.1 Truth in Lending Act]?

A

Prohibited Acts or Practices in Connection with High-Cost
Mortgages – 12 CFR 1026.34
In addition to the requirements in 12 CFR 1026.32, Regulation
Z imposes additional requirements for high-cost mortgages,
several of which are discussed below.
Refinancing Within OneYear – 12 CFR1026.34(a)(3)
A creditor or assignee cannot refinance a consumer’s high-cost
mortgage into a second high-cost mortgage within the first year
of the origination of the first loan, unless the second high-cost
mortgage is in the consumer’s interest.

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167
Q

What are considerations for repayment Ability for High-Cost Mortgages [V-1.1 Truth in Lending Act]?

A

Repayment Ability for High-Cost Mortgages
– 12 CFR1026.34(a)(4)
Among other requirements, a creditor extending high-cost
mortgage credit subject to 12 CFR 1026.32 must not make such
loans without regard to the consumer’s repayment ability as of
consummation or account opening as applicable (12 CFR
1026.34(a)(4)).
For closed-end credit transactions that are high-cost mortgages,
12 CFR1026.34(a)(4) requires a creditor to comply with the
repayment ability requirements set forth in 12 CFR1026.43.
For open-end credit plans that are high-cost mortgages, a
creditor may not open a credit plan for a consumer where credit
is or will be extended without regard to the consumer’s
repayment ability as of account opening, including the
consumer’s current and reasonably expected income,
employment, assets other than the collateral, and current
obligations, including any mortgage-related obligations.
• For the purposes of these open-end requirements,
mortgage-related obligations include, among other things,
property taxes, premiums and fees for mortgage-related
insurance that are required by the creditor, fees and special
assessments such as those imposed by a condominium
association, and similar expenses required by another credit
obligation undertaken prior to or at account opening and
secured by the same dwelling that secures the high-cost
mortgage transaction (12 CFR1026.34(a)(4)(i)).
• A creditor must also verify both current obligations and the
amounts of income or assets that it relies on to determine
repayment ability using W-2s, tax returns, payroll receipts,
financial institution records, or other third-party documents
that provide reasonably reliable evidence of the consumer’s
income or assets (12 CFR 1026.34(a)(4)(ii)).
For open-end high-cost mortgages, a presumption of compliance
is available, but only if the creditor:
Verifies the consumer’s repayment ability as required under
12 CFR1026.34(a)(4)(ii));
• Determines the consumer’s repayment ability taking into
account current obligations and mortgage-related
obligations, using the largest required minimum periodic
payment based on the assumptions that:
o The consumer borrows the full credit line at account
opening with no additional extensions of credit;
o The consumer makes only required minimum periodic
payments during the draw period and any repayment
period; and
o If the APR can increase, the maximum APR that is
included in the contract applies to the plan at account
opening and will apply during the draw and any
repayment period (12 CFR 1026.34(a)(4)(iii)(B)).
• Assesses the consumer’s repayment ability, taking into
account either the ratio of total debts to income or the
income the consumer will have after paying current
obligations (12 CFR1026.34(a)(4)(iii)(C)).
NOTE: No presumption of compliance will be available for an
open-end high-cost mortgage transaction in which the regular
periodic payments, when aggregated, do not fully amortize the
outstanding principal balance except for transactions with
balloon payments permitted under 12 CFR 1026.32(d)(1)(ii).

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168
Q

What are the high-cost mortgage pre-loan counseling requirements? [V-1.1 Truth in Lending Act]?

A

High-Cost Mortgage Pre-Loan Counseling
– 12 CFR1026.34(a)(5)
Creditors that originate high-cost mortgages must receive
written certification that the consumer has obtained counseling
on the advisability of the mortgage from a counselor approved
by HUD, or if permitted by HUD, a state housing finance
authority (specific content for the certifications can be found in
(12 CFR1026.34(a)(5)(iv)). Counseling must occur after the
consumer receives a good faith estimate or initial TILA
disclosure required by 12 CFR 1026.40 (or, for transactions
where neither of those disclosures are provided, the disclosures
required by (12 CFR 1026.32(c)). Additionally, counseling
cannot be provided by a counselor who is employed by, or
affiliated with, the creditor. A creditor may pay the fees for
counseling but is prohibited from conditioning the payment of
fees upon the consummation of the mortgage transaction or, if
the consumer withdraws his or her application, upon receipt of
the certification. However, a creditor may confirm that a
counselor provided counseling to the consumer prior to paying
these fees. Finally, a creditor is prohibited from steering a
consumer to a particular counselor.

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169
Q

What default activity is prohibited in connection with HPMLs [V-1.1 Truth in Lending Act]?

A

Recommended Default – 12 CFR1026.34(a)(6)
Creditors (and mortgage brokers) are prohibited from
recommending or encouraging a consumer to default on an existing loan or other debt prior to, and in connection with,
the consummation or account opening of a high-cost
mortgage that refinances all or any portion of the existing
loan or debt.

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170
Q

What modification activity is prohibited in connection with HPMLs [V-1.1 Truth in Lending Act]?

A

Loan Modification and Deferral Fees
– 12 CFR 1026.34(a)(7)
Creditors, successors in interest, assignees, or any agents of
these parties may not charge a consumer any fee to modify,
renew, extend, or amend a high-cost mortgage, or to defer any
payment due under the terms of the mortgage.

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171
Q

What late fee limitations are there for HPMLs? [V-1.1 Truth in Lending Act]?

A

Late Fees – 12 CFR 1026.34(a)(8)
Late payment charges for a high-cost mortgage must be
permitted by the terms of the loan contract or open-end
agreement and may not exceed 4 percent of the amount of the
payment that is past due. Late payment charges are permitted
only if payment is not received by the end of the 15-day period
beginning on the day the payment is due or, where interest on
each installment is paid in advance, by the end of the 30-day
period beginning on the day the payment is due.
Creditors are also prohibited from “pyramiding” late fees—that
is, charging late payments if any delinquency is attributable only
to a late payment charge that was imposed due to a previous late
payment, and the payment otherwise is considered a full
payment for the applicable period (and any allowable grace
period). If a consumer fails to make a timely payment by the due
date then subsequently resumes making payments but has not
paid all past due payments, the creditor can continue to impose
late payment charges for the payments outstanding until the
default is cured.

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172
Q

What are the requirements/prohibitions surrounding charging fees for payoff statements [V-1.1 Truth in Lending Act]?

A

Fees for Payoff Statements – 12 CFR 1026.34(a)(9)
A creditor or servicer may not charge a fee for providing
consumers (or authorized representatives) with a payoff
statement on a high-cost mortgage. Payoff statements must be
provided to consumers within five business days after receiving
the request for a statement. A creditor or servicer may charge a
processing fee to cover the cost of providing the payoff
statement by fax or courier only, provided that such fee may not
exceed an amount that is comparable to fees imposed for similar
services provided in connection with a non-high-cost mortgage
and that a payoff statement be made available to the consumer
by an alternative method without charge. If a creditor charges a
fee for providing a payoff statement by fax or courier, the
creditor must disclose the fee prior to charging the consumer
and must disclose to the consumer that other methods for
providing the payoff statement are available at no cost. Finally,
a creditor is permitted to charge a consumer a reasonable fee for
additional payoff statements during a calendar year in which
four payoff statements have already been provided without
charge other than permitted processing fees.

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173
Q

What is a reverse mortgage [V-1.1 Truth in Lending Act]?

A

Reverse Mortgages – 12 CFR 1026.33
A reverse mortgage is a non-recourse transaction secured by the
consumer’s principal dwelling thatties repayment (other than upon
default) to the homeowner’s death or permanent move from, or
transfer of the title of, the home. Special disclosure requirements
apply to reverse mortgages.

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174
Q

What are higher-priced mortgage loans [V-1.1 Truth in Lending Act]?

A

Higher-Priced Mortgage Loans – 12 CFR 1026.35(a)
A mortgage loan subject to 12 CFR 1026.35 (higher-priced
mortgage loan) is a closed-end consumer credit transaction
secured by the consumer’s principal dwelling with an APR that
exceeds the average prime offer rate for a comparable
transaction as of the date the interest rate is set by:
• 1.5 or more percentage points for loans secured by a first
lien on a dwelling where the amount of the principal
obligation at the time of consummation does not exceed the
maximum principal obligation eligible for purchase by
Freddie Mac;
• 2.5 or more percentage points for loans secured by a first
lien on a dwelling, where the amount of the principal
obligation at the time of consummation exceeds the
maximum principal obligation eligible for purchase by
Freddie Mac; or
• 3.5 or more percentage points for loans secured by a
subordinate lien on a dwelling.

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175
Q

What is the APOR [V-1.1 Truth in Lending Act]?

A

Average prime offer rate means an APR that is derived from
average interest rates, points, and other loan pricing terms
currently offered to consumers by a representative sample of
creditors for mortgage transactions that have low-risk pricing
characteristics. The CFPB publishes average prime offer rates
for a broad range of types of transactions in a table updated at
least weekly, as well as the methodology it uses to derive these
rates. These rates are available on the website of the Federal
Financial Institutions Examination Council (FFIEC).
http://www.ffiec.gov/ratespread/newcalchelp.aspx.

Additionally, creditors extending mortgage loans subject to 12
CFR 1026.43(c) must verify a consumer’s ability to repay as
required by (12 CFR 1026.43(c)).

Finally, the regulation prohibits creditors from structuring a
home-secured loan that does not meet the definition of open-end
credit as an open-end plan to evade these requirements.

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176
Q

What are the escrow requirements surrounding HPMLs [V-1.1 Truth in Lending Act]?

A

Higher-Priced Mortgage Loans Escrow Requirement
– 12 CFR 1026.35(b)
In general, a creditor may not extend a higher-priced mortgage
loan (including high-cost mortgages that also meet the definition
of a higher-priced mortgage loan), secured by a first lien on a
principal dwelling unless an escrow account is established
before consummation for payment of property taxes and
premiums for mortgage-related insurance required by the creditor.
An escrow account for a higher-priced mortgage loan need not
be established for:
• A transaction secured by shares in a cooperative,
• A transaction to finance the initial construction of a
dwelling,
• A temporary or “bridge” loan with a term of 12 months or
less, or
• A reverse mortgage subject to (12 CFR 1026.33).
There is also a limited exemption that allows creditors to
establish escrow accounts for property taxes only (rather than
for both property taxes and insurance) for loans secured by
dwellings in a “common interest community” under 12 CFR
1026.35(b)(2)(ii), where dwelling ownership requires
participation in a governing association that is obligated to
maintain a master insurance policy insuring all dwellings (12
CFR1026.35(b)(2)(ii)).

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177
Q

What are exemptions to the escrow requirements for HPMLs? [V-1.1 Truth in Lending Act]?

A

There is also a limited exemption that allows creditors to
establish escrow accounts for property taxes only (rather than
for both property taxes and insurance) for loans secured by
dwellings in a “common interest community” under 12 CFR
1026.35(b)(2)(ii), where dwelling ownership requires
participation in a governing association that is obligated to
maintain a master insurance policy insuring all dwellings (12
CFR1026.35(b)(2)(ii)).

An exemption to the higher-priced mortgage loan escrow
requirement is available for first-lien higher-priced mortgage
loans made by certain creditors that operate in a “rural” or
“underserved” area (12 CFR 1026.35(b)(2)(iii) and its
associated commentary). To make use of this exemption, a
creditor:
1. Must have made, during the preceding calendar year (or if
the application for the transaction was received before April
1 of the current calendar year, during either of the two
preceding calendar years), a covered transaction secured by
a first lien on a property that is located in an area that meets
the definition of either “rural” or “underserved” as set forth
in (12 CFR 1026.35(b)(2)(iv));33
2. Together with its affiliates, must not have extended more
than 2,000 covered transactions (secured by first liens, that were sold, assigned, or otherwise transferred to another
person or subject at the time of consummation to a
commitment to be acquired by another person) in the
preceding calendar year (or if the application for the
transaction was received before April 1 of the current
calendar year, during either of the two preceding calendar
years),
3. Together, with its affiliates that regularly extended34
covered transactions (secured by first liens), must have had
less than $2 billion in total assets 35 as of the preceding
December 31st (or if an application was received before
April 1 of the current year, as of either of the two preceding
December 31sts), and
4. The creditor and its affiliates must not maintain escrow
accounts for any extensions of consumer credit secured by
real property or a dwelling that the creditor or its affiliate
currently services. However, such creditors (and their
affiliates) are permitted to maintain escrow accounts
established to comply with the rule for applications
received on or after April 1, 2010, and before May 1, 2016
without losing the exemption and to offer an escrow
account to accommodate distressed borrowers.
For first-lien higher-priced mortgage loans originated by a
creditor that would not be required to establish an escrow
account based on the above exemption, if that creditor has
obtained a commitment for a higher-priced mortgage loan to be
acquired by another company that is not eligible for the
exemption, an escrow account must be established. Since an
escrow account will be established for this loan, however, note
that if the creditor that has obtained a commitment for the
higher-priced mortgage loan to be acquired by a non-exempt
company would like to remain eligible for the exemption above,
neither the creditor nor its affiliates can service the loan on or
beyond the second periodic payment under the terms of the loan.

33 The regulation defines these two terms in 12 CFR 1026.35(b)(2)(iv)(A) and
(B). A rural area is a county that is neither in a metropolitan statistical area or a
micropolitan statistical area that is adjacent to a metropolitan statistical area; or a
census block that is not in an urban area, as defined by the U.S. Census Bureau
using the latest decennial census of the United States; or a county or a census
block that has been designated as “rural” by the CFPB pursuant to the application
process established in 2016. See Application Process for Designation of Rural
Area under Federal Consumer Financial Law; Procedural Rule, 81 FR 11099
(March 3, 2016). The provisions related to the application process ceased to have
any force or effect on December 4, 2017 (12 CFR 1026.35(b)(2)(iv)(A)(3)). An
underserved area is a county defined by using Home Mortgage Disclosure Act
data for the preceding year to determine whether it is a county in which no more
than two creditors extended covered transactions secured by first liens on
properties in the county five or more times. A property is in a rural or
underserved area for a particular year if it is listed as a rural or underserved
county by the CFPB, is identified as in a rural or underserved area by any
automated tool on the Bureau’s website or is not designated as located in an
urban area in the most recent delineation of urban areas announced by the Census
Bureau by any automated address search tool that the Census Bureau provides on
its public website for that purpose.

34 See Comment 35(b)(2)(iii)-1.iii for discussion of “ regularly extended” as it
applies to affiliates in 12 CFR 1026.35(b)(2)(iii)(C).
35 The asset threshold is adjusted automatically each year, based on the year-toyear change in the average of the Consumer Price Index for Urban Wage Earners
and Clerical Workers.

A creditor or servicer may cancel an escrow account only upon
the earlier of termination of the underlying loan, or a
cancellation request from the consumer five years or later after
consummation. However, a creditor or servicer is not permitted
to cancel an escrow account, even upon request from the
consumer, unless the unpaid principal balance of the higherpriced mortgage loan is less than 80 percent of the original value
of the property securing the loan and the consumer is not
currently delinquent or in default on the loan (12 CFR
1026.35(b)(3)).

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178
Q

What are the appraisal requirements for HPMLs [V-1.1 Truth in Lending Act]?

A

Higher-Priced Mortgage Loans Appraisal Requirement
– 12 CFR1026.35(c) 36
General Requirements, Exception, and Safe Harbor
A creditor may not extend a higher-priced mortgage loan
without first obtaining a written appraisal of the property to be
mortgaged. The appraisal must be performed by a state-certified
or licensed appraiser (defined in part as an appraiser who
conducts the appraisal in conformity with the Uniform
Standards of Professional Appraisal Practice (USPAP) and the
requirements applicable to appraisers in Title IX of the Financial
Institutions Reform, Recovery, and Enforcement Act of 1989
(FIRREA) and its implementing regulations). The appraisal
must include a physical visit of the interior of the dwelling. The
appraisal requirements do not apply to:

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179
Q

What don’t appraisal requirements for HPMLs apply to? [V-1.1 Truth in Lending Act]?

A

The appraisal
must include a physical visit of the interior of the dwelling. The
appraisal requirements do not apply to:
• Qualified mortgages (QM) under 12 CFR 1026.43 or under
rules on qualified mortgages adopted by HUD, VA, or
USDA, including mortgages that meet the QM criteria for
these rules and are insured, guaranteed, or administered by
those agencies;
• An extension of credit equal to or less than the applicable
threshold amount that is published in the official staff
commentary to the regulation, which is adjusted every year
as applicable to reflect increases in the Consumer Price
Index for Urban Wage Earners and Clerical Workers;37
• A transaction secured by a mobile home, boat, or trailer;
• A transaction to finance the initial construction of a
dwelling;
• A loan with maturity of 12 months or less, if the purpose of
the loan is a “bridge” loan connected with the acquisition of
a dwelling intended to become the consumer’s principal
dwelling;
 A cost estimate of the value of the manufactured
home securing the transaction obtained from an
independent cost service provider; or
 A valuation, as defined in 12 CFR 1026.42(b)(3),
of the manufactured home performed by a person
who has no direct or indirect interest, financial or
otherwise, in the property or transaction for which
the valuation is performed and has training in
valuing manufactured homes.
o Transactions secured by an existing (used)
manufactured home and land are not exempt from the
appraisal requirement.
A creditor may obtain a safe harbor for compliance with 12 CFR
1026.35(c)(3)(i) by ordering that the appraisal be completed in
conformity with USPAP and the requirements applicable to
appraisers in Title IX of FIRREA and its implementing
regulations, verifying that the appraiser is certified or licensed
through the National Registry; and confirming that the written
appraisal contains the elements listed in Appendix N of
Regulation Z. In addition, the creditor must have no actual
knowledge that the facts or certifications contained in the
appraisal are inaccurate (12 CFR1026.35(c)(3)(ii)).
A reverse mortgage transaction subject to (12 CFR
1026.33(a)).
• A refinancing secured by a first lien, as defined in 12 CFR
1026.20(a) (except that the creditor need not be the original
creditor or a holder or servicer of the original obligation),
provided that the refinancing meets the following criteria:
o The credit risk of the refinancing is retained by the
person who held the credit risk of the existing
obligation and there is no commitment, at
consummation, to transfer the credit risk to another
person; or, the refinancing is insured or guaranteed by
the same Federal government agency that insured or
guaranteed the existing obligation;
o The regular periodic payments under the refinance
loan do not:
 Cause the principal balance to increase;
 Allow the consumer to defer repayment of
principal; or
 Result in a balloon payment, as defined in (12
CFR1026.18(s)(5)(i)).
o The proceeds from the refinancing are used solely to
satisfy the existing obligation and amounts attributed
solely to the costs of the refinancing.
• A transaction secured by a manufactured home under the
following conditions:38
o If the transaction is for a new manufactured home and
land, the exemption shall only apply to the requirement
that the appraiser conduct a physical visit of the
interior of the new manufactured home.
o If the transaction is for a manufactured home and not
land, for which the creditor obtains one of the
following and provides a copy to the consumer no later
than three business days prior to consummation of the
transaction:
 For a new manufactured home, the manufacturer’s
invoice for the manufactured home securing the
transaction, provided that the date of manufacture
is no earlier than 18 months prior to the creditor’s
receipt of the consumer’s application for credit;

36 The higher-priced mortgage loans appraisal requirement was adopted pursuant
to an interagency rulemaking conducted by the Board of Governors of the Federal
Reserve System (Board), the CFPB, the Federal Deposit Insurance Corporation
(FDIC), the FHFA, the NCUA, and the Office of the Comptroller of the Currency
(OCC). The Board codified the rule at 12 CFR 226.43, and the OCC codified the
rule at 12 CFR Part 34. There is no substantive difference among these three sets
of rules.

37 From January 1, 2015, through December 31, 2015, the threshold amount was
$25,500. See Comment 35(c)(2)(ii) – 3. Effective January 1, 2022, to December
31, 2022, the threshold is $28,500.
38 Prior to July 18, 2015, appraisal requirements do not apply to transactions
secured in whole or in part by a manufactured home (12 CFR 1026.35(c)(2)).
This section describes how the exemption will work under an amendment to the
rule that takes effect on July 18, 2015.

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180
Q

What are the additional HPML appraisal requirements and exclusions? [V-1.1 Truth in Lending Act]?

A

Additional Appraisals
The appraisal provisions in 12 CFR1026.35(c) also require
creditors to obtain an additional written appraisal before
extending a higher-priced mortgage loan in two instances:
* First, when the dwelling that is securing the higher-priced
mortgage loan was acquired by the seller 90 or fewer days
prior to the consumer’s agreement to purchase the property
and the price of the property has increased by more than 10
percent.
* Additionally, when the dwelling was acquired by the seller
between 91 and 180 days prior to the consumer’s
agreement to purchase the property, and the price of the
property has increased by more than 20 percent.
A creditor must obtain an additional interior appraisal meeting
the same requirements as the first appraisal (written report by a
certified or licensed appraiser in compliance with USPAP and
FIRREA based upon an interior property visit), unless the
creditor can demonstrate, by exercising reasonable diligence,
that the circumstances necessitating an additional appraisal do
not apply. A creditor can meet the reasonable diligence
requirement if it bases its determination on information
contained in certain written source documents (such as a copy of
the seller’s recorded deed or a copy of a property tax bill) (See
Appendix O of Regulation Z). If, after exercising reasonable
diligence, the creditor is unable to determine whether the
circumstances necessitating an additional appraisal apply, the
creditor must obtain an additional appraisal.
If the creditor is required to obtain an additional written
appraisal, the two required appraisals must be conducted by
different appraisers. Each appraisal obtained must include a
physical visit of the interior of the dwelling. In instances where
two appraisals are required, creditors are allowed to charge for
only one of the two appraisals.
One of the two required written appraisals must contain an
analysis of the difference between the price at which the seller
obtained the property and the price the consumer agreed to pay
to acquire the property, an analysis of changes in market
conditions between when the seller acquired the property and
when the consumer agreed to purchase the property, and a
review of improvements made to the property between the two
dates.
The higher-priced mortgage loan additional appraisal
requirements do not apply to the extension of credit that
finances the acquisition of a property:
* From a local, state, or federal government agency;
* From a person who acquired title to the property through
foreclosure, deed-in-lieu of foreclosure, or other similar
judicial or non-judicial procedures as a result of the
person’s exercise of rights as the holder of a defaulted
mortgage;
* From a nonprofit entity as part of a local, state, or federal
government program permitted to acquire single-family
properties for resale from a person who acquired title
through foreclosure, deed-in-lieu of foreclosure, or other
similar judicial or non-judicial procedures;
* From a person who acquired title to the property by
inheritance or by court order as a result of a dissolution of
marriage, civil union, or domestic partnership, or of
partition of joint or marital assets;
* From an employer or relocation agency in connection with
the relocation of an employee;
* From a servicemember who received a deployment or
permanent change-of-station order after the servicemember
purchased the property;
* Located in a federal disaster area if the requirements of
Title XI of FIRREA have been waived by the federal
financial institutions regulatory agencies for as long as that
waiver would apply; or
* Located in a rural county as defined by the CFPB in 12
CFR1026.35(b)(2)(iv)(A).

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181
Q

What are the disclosure requirements for HPML appraisals? [V-1.1 Truth in Lending Act]?

A

Application Disclosures and Copy of Appraisal
Finally, creditors must provide consumers who apply for a loan covered by the appraisal requirements in 12 CFR1026.35(c)
with a disclosure providing information relating to appraisals. A creditor must provide consumers with disclosures no later than the third business day after the creditor receives an application
for a higher-priced mortgage loan, or no later than the third business day after the loan requested becomes a higher-priced mortgage loan. Additionally, a creditor must provide, at no cost
to the consumer, a copy of each written appraisal performed in connection with a loan covered by the appraisal requirements in 12 CFR1026.35(c) no later than three business days prior to
consummation or, if the loan will not be consummated, no later than 30 days after the creditor determines that the loan will not
be consummated. 39

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182
Q

What is the definition of an LO under TRID? [V-1.1 Truth in Lending Act]?

A

Loan Originator – 12 CFR1026.36(a)
The term “loan originator” means a person who, in expectation
of direct or indirect compensation or other monetary gain or for
direct or indirect compensation or other monetary gain,
performs any of the following activities:
* Takes an application, offers, arranges, assists a consumer in
obtaining or applying to obtain, negotiates, or otherwise
obtains or makes an extension of consumer credit for
another person; or
* Through advertising or other means of communication
represents to the public that such person can or will perform
any of these activities.
The term “loan originator” includes an employee, agent, or
contractor of the creditor or loan originator organization if the
employee, agent, or contractor meets this definition. The term
“loan originator” also includes a creditor that engages in loan
origination activities if the creditor does not finance the
transaction at consummation out of the creditor’s own resources,
including by drawing on a bona fide warehouse line of credit or
out of deposits held by the creditor.
The term “loan originator” does not include:
* A person who performs purely administrative or clerical
tasks on behalf of a person who takes applications or offers
or negotiates credit terms;
* A retailer of manufactured or modular homes or an
employee of such a retailer who does not receive
compensation or gain for engaging in loan originator
activities in excess of any compensation or gain received in a comparable cash transaction, and who does not directly
negotiate with the consumer or lender on loan terms
(including rates, fees, and other costs), if such retailer or
employee discloses to the consumer in writing any
corporate affiliation with any creditor. Where the retailer
has a corporate affiliation with any creditor, at least one
unaffiliated creditor must also be disclosed (15 U.S.C.
1602(dd)(2)(C)(ii));
* A person who performs only real estate brokerage activity
and is licensed or registered in accordance with applicable
state law, unless that person is compensated by a creditor or
loan originator for a consumer credit transaction subject to
(12 CFR1026.36);
* A seller financer that meets the criteria established in (12
CFR1026.36(a)(4) or (a)(5)); or
* A servicer, or a servicer’s employees, agents, and
contractors who offer or negotiate the terms of a mortgage
for the purpose of renegotiating, modifying, replacing, or
subordinating principal of an existing mortgage where
consumers are behind in their payments, in default, or have
a reasonable likelihood of becoming delinquent or
defaulting. This exception does not, however, apply to such
persons if they refinance a mortgage or assign a mortgage
to a different consumer.

An “individual loan originator” is a natural person who meets
the definition of “loan originator.” Finally, a “loan originator
organization” is any loan originator that is not an individual
loan originator. A loan originator organization would include
banks, thrifts, finance companies, credit unions and mortgage
brokers.

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183
Q

What is the first type of LO compensation that is prohibited? [V-1.1 Truth in Lending Act]?

A

Prohibited Loan Originator Compensation: Payments Based
on a Term of a Transaction – 12 CFR1026.36(d)(1)
With limited exceptions, loan originators cannot receive (and no
person can pay directly or indirectly), compensation in
connection with closed-end consumer credit transactions
secured by a dwelling based on a term of a transaction, the terms
of multiple transactions, or the terms of multiple transactions by
multiple individual loan originators. The loan originator
compensation provisions do not apply to open-end home-equity
lines of credit or to credit secured by a consumer’s interest in a
timeshare plan described in 11 U.S.C. 101(53D).
A “term of a transaction” is any right or obligation of the parities to a credit transaction. The amount of credit extended is
not a term of a transaction, provided that such compensation is
based on a fixed percentage of the amount of credit extended
(but may be subject to a minimum or maximum dollar amount).
NOTE: A review of whether compensation, which includes
salaries, commissions, and any financial or similar incentive, is
based on the terms of a transaction requires an objective
analysis. If compensation would have been different if a
transaction term had been different, then the compensation is
prohibited. The regulation does not prevent compensating loan
originators differently on different transactions, provided the
difference is not based on a term of a transaction or on a proxy
for a term of a transaction (a factor that consistently varies with
a term or terms of the transaction over a significant number of
transactions and which the loan originator has the ability to
manipulate).
* An individual loan originator may receive (and a person
may pay):
* Compensation in the form of a contribution to a defined
contribution plan that is a designated tax-advantage plan
unless the contribution is tied to the terms of the
individual’s transaction(s) (12 CFR 1026.36.(d)(1)(iii));
* Compensation in the form of a benefit under a defined
benefit plan that is a designated tax-advantaged plan (12
CFR1026.36(d)(1)(iii));
* Compensation under a non-deferred profits-based
compensation plan provided that:
o The compensation paid to an individual loan originator
is not directly or indirectly based on the terms of the
individual’s transaction(s); and
o Either:
 The compensation paid to the individual loan
originator does not exceed 10 percent (in
aggregate) of the individual loan originator’s total
compensation corresponding to the time period
for which the compensation under the nondeferred profits-based compensation plan is paid;
or
 The individual loan originator was the loan
originator of 10 or fewer transactions during the
12 months preceding the date that the
compensation was determined (12 CFR
1026.36(d)(1)(iv)).
For more information pertaining to permissible compensation, see the commentary to (12 CFR1026.36(d)).
40 In addition to the requirements listed here, 12 CFR 1026.25(c) imposes specific
record retention requirements for creditors and loan originator organizations that
compensate loan originators.

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184
Q

What is the second type of LO compensation that is prohibited? [V-1.1 Truth in Lending Act]?

A

Prohibited Loan Originator Compensation:
Dual Compensation – 12 CFR1026.36(d)(2)

Prohibited Loan Originator Compensation:
Dual Compensation – 12 CFR1026.36(d)(2)
Loan originators that receive compensation directly from
consumers in consumer credit transactions secured by a
dwelling (except for open-end home-equity lines of credit or to
loans secured by a consumer’s interest in a timeshare plan)
may not receive additional compensation directly or indirectly
from any other person in connection with that transaction (12
CFR 1026.36(d)(1)(i)(A)(1)). This prohibition includes
compensation received from a third party to the transaction to
pay for some or all of the consumer’s costs (12 CFR
1026.36(d)(1)(i)(B)). Further, a person is prohibited from
compensating a loan originator when that person “knows or
has reason to know” that the consumer has paid compensation
to the loan originator (12 CFR 1026.36(d)(2)(i)(A)(2)).
However, even if a loan originator organization receives
compensation directly from a consumer, the organization can
compensate the individual loan originator, subject to 12 CFR
1026.36(d)(1) (12 CFR 1026.36(d)(2)(i)(C)).

AKA as an LO, you can receive compensation from a consumer, or a consumer and your org, but not from two consumers or a consumer and a third-party

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185
Q

What is the third type of LO compensation that is prohibited? [V-1.1 Truth in Lending Act]?

A

Prohibition on Steering – 12 CFR 1026.36(e)
Loan originators are prohibited from directing or “steering”
consumers to loans based on the fact that the originator will
receive greater compensation for the loan from the creditor than
in other transactions that the originator offered or could have
offered to the consumer, unless the consummated transaction is
in the consumer’s interest. A loan originator complies with the
prohibition on steering (but not the loan originator compensation
provisions) by obtaining loan options from a significant number
of the creditors with which the loan originator regularly does
business and, for each loan type in which the consumer has
expressed interest, presenting the consumer with loan options
for which the loan originator believes in good faith the
consumer likely qualifies, provided that the presented loan
options include all of the following:
* The loan with the lowest interest rate;
* The loan with the lowest interest rate without certain
enumerated risky features (such as prepayment penalties,
negative amortization, or a balloon payment in the first
seven years); and
* The loan with the lowest total dollar amount of discount
points, origination points or origination fees (or, if two or
more loans have the same total dollar amount of discount
points, origination points or origination fees, the loan with
the lowest interest rate that has the lowest total dollar
40 In addition to the requirements listed here, 12 CFR 1026.25(c) imposes specific
record retention requirements for creditors and loan originator organizations that
compensate loan originators.
amount of discount points, origination points or origination
fees).
The anti-steering provisions do not apply to open-end homeequity lines of credit or to loans secured by a consumer’s
interest in a timeshare plan.

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186
Q

What are the LO qualification requirements? [V-1.1 Truth in Lending Act]?

A

Loan Originator Qualification Requirements
– 12 CFR1026.36(f)
Individual loan originators and loan originator organizations
must, when required under state or federal law, be registered and
licensed under those laws, including the Safe and Fair
Enforcement for Mortgage Licensing Action of 2008 (SAFE
Act).41 Loan originator organizations other than government
agencies or state housing finance agencies must:
* Comply with all applicable state law requirements for legal
existence and foreign qualification; (12 CFR
1026.36(f)(1)); and
* Ensure that each individual loan originator who works for
the loan originator organization (e.g., an employee, under a
brokerage agreement) is licensed or registered to the extent
that the individual is required to be licensed or registered
under the SAFE Act or excluded from those requirements
because the individual is authorized to act with temporary
authority pursuant to 12 U.S.C. 5117 prior to acting as a
loan originator in a consumer credit transaction secured by
a dwelling (12 CFR1026.36(f)(2)).
The requirements are different for loan originator organizations
whose employees are not required to be licensed and are not
licensed pursuant to 12 CFR1008.103 or state SAFE Act
implementing laws (including employees of depository
institutions and bona fide nonprofits). For their employees hired
on or after January 1, 2014 (or hired before this date but not
subject to any statutory or regulatory background standards at
the time, or for any individual loan originators regardless of
when hired that the organization believes, based on reliable
information do not meet the qualification standards), loan
originator employers must obtain before the individual acts as a
loan originator in a consumer credit transaction secured by a
dwelling:
* A criminal background check through the Nationwide
Mortgage Licensing System and Registry (NMLSR) or, in
the case of an individual loan originator who is not a
registered loan originator under NMLSR, a criminal
background check from a law enforcement agency or
commercial service (12 CFR 1026.36(f)(3)(i)(A));
A credit report from a consumer reporting agency (as
defined in section 603(p) of the Fair Credit Reporting Act)
secured, where applicable, in compliance with section
604(b) of FCRA (12 CFR 1026.36(f)(3)(i)(B)); and
* Information from the NMLSR about any administrative,
civil, or criminal findings by any government jurisdiction
or, in the case of an individual loan originator who is not a
registered loan originator under the NMLSR, such
information from the individual loan originator (12 CFR
1026.36(f)(3)(i)(C)).
Based on the information obtained above and any other
information reasonably available, the loan originator employer
must determine for such an employee prior to allowing the
individual to act as a loan originator in a consumer credit
transaction secured by a dwelling:
* That the individual has not been convicted of, or pleaded
guilty or nolo contendere to, a felony in a domestic or
military court during the preceding seven-year period or, in
the case of a felony involving an act of fraud, dishonesty, a
breach of trust, or money laundering, at any time (12 CFR
1026.36(f)(3)(ii)(A)(1)); and
NOTE: Whether the conviction of a crime is considered a
felony is determined by whether the conviction was
classified as a felony under the law of the jurisdiction
under which the individual is convicted. Additionally, a
loan originator organization may employ an individual
with a felony conviction (or a plea of nolo contendere) as a
loan originator if that individual has received consent from
the FDIC, (or the Board, as applicable) the NCUA, or the
Farm Credit Administration (FCA) under their own
applicable statutory authority (12 CFR 1026.36(f)(3)(iii)).
* Has demonstrated financial responsibility, character, and
general fitness such as to warrant a determination that the
individual loan originator will operate honestly, fairly, and
efficiently.
The loan originator organization must also provide periodic
training to each such employee that covers federal and state
legal requirements that apply to the individual loan originator’s
loan origination activities.
The SAFE Act provides certain loan originators with temporary
authority to act as loan originators while applying for a stateloan originator license (12 U.S.C. 5117). If an individual loan
originator may act as a loan originator with temporary authority
under 12 U.S.C. 5117, the loan originator organization is not
required to comply with the screening and training requirements described in (12 CFR 1026.36(f)(3)). 42

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187
Q

What are the NMLSR documentation requirements? [V-1.1 Truth in Lending Act]?

A

12 CFR1026.36(g) applies to closed-end consumer credit
transactions secured by a dwelling except a loan that is secured
by a consumer’s interest in a timeshare plan described in (11
U.S.C. 101(53D)). For purposes of 12 CFR1026.36(g), a loan
originator includes all creditors that engage in loan origination
activities, not just those who table fund.
For consumer credit transactions secured by a dwelling, loan
originator organizations must include certain identifying
information on loan documentation provided to consumers.
The loan documents must include the loan originator
organization’s name, NMLSR ID (if applicable), and the name
of the individual loan originator that is primarily responsible
for the origination as it appears in the NMLSR, as well as the
individual’s NMLSR ID. This information is required on credit
applications, the Loan Estimate, the Closing Disclosure, the
note or loan contract, and the documents securing an interest
in the property.

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188
Q

What are the policy/procedure requirements for institutions related to LOs? [V-1.1 Truth in Lending Act]?

A

Policies and Procedures to Ensure and Monitor Compliance –
12 CFR 1026.36(j)
Depository institutions (including credit unions) must establish and maintain written policies and procedures reasonably designed to ensure and monitor compliance of the depository institution, its employees, and its subsidiaries and their
employees with the requirements of 12 CFR1026.36(d) (prohibited payments to loan originators), 1026.36(e) (prohibition on steering), 1026.36(f) (loan originator qualifications), and 1026.36(g) (name and NMLSR ID on loan documents). The written policies and procedures must be appropriate to the nature, size, complexity, and scope of the mortgage lending activities of the depository and its subsidiaries
(12 CFR1026.36(j)).

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189
Q

What does TIL prohibit related to arbitration? [V-1.1 Truth in Lending Act]?

A

Prohibition on Mandatory Arbitration or Waivers of Certain Consumer Rights – 12 CFR 1026.36(h)
A contract or other agreement for a consumer credit transaction secured by a dwelling (including a home equity line of credit secured by the consumer’s principal dwelling) may not include
terms that require mandatory arbitration or any other nonjudicial procedure to resolve any controversy arising out of the transaction. Also, a contract or other agreement relating to such
a consumer credit transaction may not be applied or interpreted to bar a consumer from bringing a claim in court under any provision of law for damages or other relief in connection with
an alleged violation of any federal law. However, a creditor and a consumer could agree, after a dispute or claim under the transaction arises, to settle or use arbitration or other non-judicial procedure to resolve that dispute or claim.

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190
Q

What are the TIL prohibitions related to the prohibition on financing credit insurance? [V-1.1 Truth in Lending Act]?

A

Prohibition on Financing Credit Insurance
– 12 CFR1026.36(i)
Creditors are prohibited from “financing” (i.e., providing a consumer the right to defer payment beyond the monthly period in which the premium or fee is due), either directly or indirectly,
premiums or fees for credit insurance in connection with a consumer credit transaction secured by a dwelling (including a
home equity line of credit secured by the consumer’s principal dwelling). This prohibition includes financing fees for credit
life, credit disability, credit unemployment, credit property insurance, or any other accident, loss-of-income, life, or health insurance or payment for debt cancellation or suspension. This prohibition does not apply to credit unemployment insurance
where the premiums are reasonable, the creditor receives no direct or indirect compensation in connection with the premiums, and the premiums are paid under a separate insurance
contract and not to an affiliate of the creditor. This prohibition also does not apply to credit insurance where premiums or fees are “calculated” and paid in full “on a monthly basis” (i.e., determined mathematically by multiplying a rate by the actual monthly outstanding balance).

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191
Q

What are the TIL prohibitions related to negative amortizing mortgages? [V-1.1 Truth in Lending Act]?

A

Negative Amortization Counseling – 12 CFR1026.36(k) A creditor may not extend a negative amortizing mortgage loan
to a first-time borrower in connection with a closed-end transaction secured by a dwelling, other than a reverse mortgage
or a transaction secured by a timeshare, unless the creditor receives documentation that the consumer has obtained homeownership counseling from a HUD-certified or approved
counselor. Additionally, a creditor extending a negative amortizing mortgage loan to a first-time borrower may not steer, direct, or require the consumer to use a particular counselor.

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192
Q

What in general are the required and prohibited loan servicing practices under TIL (i.e. periodic payment processing and processing under loan mods)? [V-1.1 Truth in Lending Act]?

A

Loan Servicing Practices
Servicers of mortgage loans are prohibited from engaging in certain practices, such as pyramiding late fees. In addition, servicers are required to credit consumers’ loan payments as of
the date of receipt and provide a payoff statement within a reasonable time, not to exceed seven business days of a written request.
Payment Processing – 12 CFR 1026.36(c)(1)
For a closed-end consumer credit transaction secured by a consumer’s principal dwelling, a loan servicer:
* Cannot fail to credit a periodic payment to the consumer’s loan account as of the date of receipt, except in instances where the delay will not result in a charge to the consumer or in the reporting of negative information to a consumer
reporting agency. NOTE: For the purposes of 12 CFR 1026.36(c) a periodic payment is “an amount sufficient to cover principal, interest, and escrow for any given billing cycle.” If the consumer owes late fees, other fees, or non escrow payments but makes a full periodic payment, the servicer
must credit the periodic payment as of the date of receipt.
* Cannot retain a partial payment (any amount less than a periodic payment) in a suspense or unapplied payment account without disclosing to the consumer in the periodic statement (if required) the total amount(s) held in the
suspense account and applying the payment to the balance upon accumulation of sufficient funds to equal a periodic payment. If a servicer has provided written requirements for accepting
payments in writing but then accepts payments that do not conform to the written requirements, the servicer must credit the payment as of five days after receipt. If a loan contract has not been permanently modified but the consumer has agreed to a temporary loss mitigation program, a
periodic payment under 12 CFR 1026.36(c)(1)(i) is the amount sufficient to cover principal, interest, and escrow (if applicable) for a given billing cycle under the loan contract, regardless of the payment due under the temporary loss mitigation program (Comment .36(c)(1)(i)-4). If a loan contract has been permanently modified, a periodic payment under 12 CFR 1026.36(c)(1)(i) is an amount sufficient to cover principal,
interest, and escrow (if applicable) for a given billing cycle under the modified loan contract (Comment .36(c)(1)(i)-5).

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193
Q

What are the prohibitions related to pyramiding late fees? [V-1.1 Truth in Lending Act]?

A

Pyramiding of Late Fees – 12 CFR 1026.36(c)(2)
In connection with a closed-end consumer credit transaction secured by a consumer’s principal dwelling, a servicer may not impose on the consumer any late fee or delinquency charge in
connection with a payment, when the only delinquency is attributable to late fees or delinquency charges assessed on an earlier payment, and the payment is otherwise a periodic
payment for the applicable period and is received on its due date or within any applicable courtesy period.

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194
Q

What are the requirements are providing payoff statements? [V-1.1 Truth in Lending Act]?

A

Providing Payoff Statements – 12 CFR 1026.36(c)(3)
For consumer credit transactions secured by a consumer’s dwelling, including home equity lines of credit under 12 CFR 1026.40(a), a creditor, assignee, or servicer may not fail to provide, within a reasonable time but no more than seven business days, after receiving a written request from the consumer or person acting on behalf of the consumer, an accurate statement of the total outstanding balance that would be required to pay the consumer’s obligation in full as of a specific
date.
NOTE: For purposes of 12 CFR 1026.36(c)(3), when a creditor, assignee, or servicer is not able to provide the statement within seven business days because a loan is in bankruptcy or foreclosure, because the loan is a reverse mortgage or shared
appreciation mortgage, or because of natural disasters or similar circumstances, the payoff statement must be provided within a reasonable time.

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195
Q

What are the general purposes and timing requirements surrounding the LE and CD? [V-1.1 Truth in Lending Act]?

A

TILA-RESPA Integrated Disclosures – 12 CFR 1026.37 and 12 CFR 1026.38
For most closed-end consumer mortgages, creditors must provide two disclosures, the Loan Estimate and the Closing Disclosure, to consumers for mortgage applications received on or after October 3, 2015. The Loan Estimate is a three-page form that provides disclosures to help consumers understand the key features, costs, and risks of the mortgage loan for which they are applying. This form must be delivered or placed in the mail no later than three business days after the creditor receives a consumer’s mortgage loan application. The Closing Disclosure is a five-page form that helps consumers understand all of the
costs of the transaction. This form generally must be received by the consumer at least three business days before consummation. Both forms use similar language and design to make it easier for consumers to locate key information, such as the interest rate, monthly payments, and costs to close the loan.

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196
Q

What does the LE replace? [V-1.1 Truth in Lending Act]?

A

The LE replaces the GFE
The Loan Estimate form replaces the Good Faith Estimate designed by HUD under RESPA, and the “early” Truth in Lending disclosure designed by the Board under TILA. The regulation and the Official Interpretations contain detailed instructions as to how each line on the Loan Estimate form should be completed. There are sample forms for different types of loan products. The Loan Estimate form also incorporates new disclosures required by Congress under the Dodd-Frank Act.

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197
Q

What does the CD replace? [V-1.1 Truth in Lending Act]?

A

The Closing Disclosure form replaces the HUD-1 for loan closing, which was designed by HUD under RESPA. The Closing Disclosure form also replaces the revised Truth in Lending disclosure designed by the Board under TILA. The rule
and the Official Interpretations contain detailed instructions as to how each line on the Closing Disclosure form should be completed. The Closing Disclosure form contains additional new disclosures required by the Dodd-Frank Act and a detailed accounting of the settlement transaction. Refer to CFPB’s TILA-RESPA Guide to Forms for a detailed, step-by-step walkthrough for completing the Loan Estimate and the Closing Disclosure.

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198
Q

What is the general purpose of the LE, and what form must be used to disclose it? [V-1.1 Truth in Lending Act]?

A

Loan Estimate – Content of Disclosures for Certain
Mortgage Transactions – 12 CFR 1026.37
Loan Estimate form required (12 CFR1026.37(o))
The Loan Estimate generally must provide consumers with a good faith estimate of credit costs and transaction terms and satisfy timing and delivery requirements set forth in the rule. For any transactions subject to 12 CFR1026.19(e) that are
federally related mortgage loans subject to RESPA (which will include most mortgages), creditors must use form H-24, set forth in Appendix H (12 CFR 1026.37(o)(3)(i)). (See also 12 CFR 1024.2(b) for definition of federally related mortgage loan).
For other loans subject to 12 CFR1026.19(e) that are not federally related mortgage loans, the disclosures must be made with headings, content, and format substantially similar to form H-24 (12 CFR 1026.37(o)(3)(ii)). The disclosures may be provided to the consumer in electronic form, subject to compliance with the consumer consent and other applicable provisions of the Electronic Signatures in Global and National Commerce Act (15 U.S.C. 7001 et seq.) (12 CFR1026.37(o)(3)(iii))

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199
Q

What information is required on the LE form [V-1.1 Truth in Lending Act]?

A

Information required on the Loan Estimate form. Most disclosures on the Loan Estimate form are required to be labeled using specific nomenclature, headings, and formatting. For example, the regulation requires that the form disclose the contract sale price, labeled “Sale Price” (or if there is no seller, the estimated value of the property, labeled “Prop. Value”). Further, in some instances, the regulation directs lines on the
disclosure to be left blank where there is no charge (See, e.g., 12 CFR1026.37(g)(2)(v)) or sets forth the maximum number of items that may be disclosed (See, e.g., 12 CFR 1026.37(g)(3)(v)). See the regulation, Form H-24, and the Regulation Z procedures for specific obligations regarding each
required disclosure.

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200
Q

What are the rounding requirements under TRID? [V-1.1 Truth in Lending Act]?

A

Rounding. Dollar amounts must be rounded to the nearest whole dollar where noted in the regulation, including adjustments after consummation for loan amount, interest rate, and periodic payment; and details about prepayment penalties and balloon payments, minimum and maximum amounts for principal and interest payments and range of payments, maximum mortgage insurance premiums, escrows, taxes and insurance and assessments, closing costs (loan costs and other costs), cash to close, and adjustable payment and comparisons (12 CFR1026.37(o)(4)(i)(A)). The amount for prepaid interest paid per day and the monthly amounts required to be disclosed for escrows of homeowner’s insurance, mortgage insurance, or property taxes must not be rounded (12 CFR 1026.37(o)(4)(i)(A)). The loan amount (the total amount the consumer will borrow, as reflected by the face amount of the note) must not be rounded, and if the amount is a whole number, must be truncated at the decimal point (12 CFR 1026.37(o)(4)(i)(B)). If an amount is required to be rounded but is composed of other
amounts that are not required or permitted to be rounded, the unrounded amounts should be used to calculate the total, and the final sum should be rounded. Conversely, if an amount is required to be rounded and is composed of rounded amounts, the rounded amounts should be used to calculate the total (Comment 37(o)(4)-2).
Percentage amounts must be rounded where noted in the regulation to three decimal places, but trailing zeros to the right of the decimal place must be dropped (e.g., 2.49999 percent APR is
disclosed as 2.5 percent, and 7.005 percent APR is disclosed as 7.005 percent). The items rounded include the interest rate, adjustments after consummation (to the loan amount, interest rate,
or periodic payment), points itemized under origination charges, prepaid interest rate, adjustable interest rate, annual percentage rate, and total interest percentage or TIP (12 CFR
1026.37(o)(4)(ii); Comment 37(o)(4)(ii)-1).

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201
Q

What information is required on page 1 of the LE? [V-1.1 Truth in Lending Act]?

A

Page 1: General information, loan terms, projected
payments, and costs at closing

Page 1 of the Loan Estimate discloses general information about the creditor, the applicant(s), and the loan. It also includes a Loan Terms table with descriptions of applicable information
about the loan, a Projected Payments table, a summary Costs at Closing table, and a link for consumers to obtain more information about loans secured by real property or cooperative
unit at a website maintained by the CFPB (12 CFR 1026.37(a)-
(e)).

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202
Q

What information is required on page 1 under “General Information” section of the LE? [V-1.1 Truth in Lending Act]?

A

General information. Page 1 of the Loan Estimate requires the title “Loan Estimate” and the statement “Save this Loan Estimate to compare with your Closing Disclosure” (12 CFR
1026.37(a)(1), (2)). The top of page 1 also requires the name and address of the creditor (12 CFR 1026.37(a)(3)). A logo can be used for, and a slogan included along with, the creditor’s name and address, so long as the logo or slogan does not cause this information to exceed the space provided on Form H-24 for that information (12 CFR1026.37(o)(5)(iii)). If there are multiple creditors, only the name of the creditor completing the Loan Estimate should be used (Comment 37(a)(3)-1). If a mortgage broker is completing the Loan Estimate, the mortgage
broker should make a good faith effort to disclose the name and address of the creditor as required by 12 CFR1026.19(e)(1)(i). However, if the name of the creditor is not yet known, this space may be left blank (Comment 37(a)(3)-2). Below the creditor information, the form requires the date that
the creditor mails or delivers the disclosures to the consumer; the name and mailing address of the consumer(s) applying for the credit; the address, including the zip code, of the property
that secures or will secure the transaction, or if the address is unavailable, the location of such property, including a zip code; and the contract sale price (or if there is no seller, the estimated value of the property) (12 CFR1026.37(a)(4)-(6)).
On the top right side of the first page, the form requires the loan term to maturity (stated in years or months, or both, as applicable); and loan purpose (purchase, refinance, construction
or home equity loan) (12 CFR 1026.37(a)(8)-(9)). This section of the form also requires the product type (adjustable rate, step rate, or fixed rate) and, preceding the type, any features that may
change the periodic payment, including negative amortization, interest only, step payment, balloon payment, or seasonal payment features, as applicable. If the product has an adjustable
or step rate, or a feature that may change the periodic payment, the product disclosure must also be preceded by a disclosure of
the duration of any introductory rate or payment period, and the first adjustment period, as applicable (12 CFR1026.37(a)(10).
This section of the form also requires the loan type (conventional, FHA, VA, or other), and loan ID number (12 CFR1026.37(a)(11)-(12)). Further, there must be a statement of whether the interest rate is locked for a specific time, and if so, the date and time when that period ends. The form must also
include a statement that the interest rate, any points, and any lender credits may change unless the interest rate has been locked, and the date and time (including the applicable time zone) at which estimated closing costs expire (12 CFR
1026.37(a)(13)).

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203
Q

What information is required on page 1 under “Loan Terms” section of the LE? [V-1.1 Truth in Lending Act]?

A

Loan Terms table
The Loan Terms table follows the general information requirements on page 1 of the Loan Estimate. For the Loan Terms table, the creditor must disclose the loan amount (the total amount the consumer will borrow, as reflected by the face
amount of the note), interest rate applicable to the transaction at consummation, and specified principal and interest payments.
(12 CFR1026.37(b)(1)-(3)) For each such element, the disclosure must answer the question, either affirmatively or negatively, whether the amount can increase after consummation. If the amount can increase, the loan must disclose additional information (12 CFR 1026.37(b)(6)). The
Loan Terms table must also include information about prepayment penalties and balloon payments.

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204
Q

What information is required on page 1 under “Loan Amount” section of the LE? [V-1.1 Truth in Lending Act]?

A

Loan amount. The loan amount is disclosed in accordance with the face amount of the note. If the loan amount may increase
after consummation, the disclosure must include the maximum principal balance for the transaction and the due date of the last payment that may cause the principal balance to increase. The
disclosure must also indicate whether the maximum principal balance is potential or is scheduled to occur under the terms of the legal obligation (12 CFR 1026.37(b)(6)(1); 12 CFR
1026.37(b)(6)(i)).

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205
Q

What information is required on page 1 under “Interest Rate” section of the LE? [V-1.1 Truth in Lending Act]?

A

Interest rate. If it is an adjustable rate transaction where the interest rate at consummation is not known, the disclosed rate is the fully indexed rate (which means the index value and margin
at the time of consummation) (12 CFR1026.37(b)(2)). If the interest may increase after consummation, the creditor must disclose the frequency of interest rate adjustments, the date when the interest rate may first adjust, the maximum interest rate, and the first date when the interest rate can reach the maximum interest rate, followed by a reference to the adjustable
rate table required by 12 CFR1026.37(j) in the Closing Cost Details section of the Loan Estimate. If the loan term may increase based on an interest rate adjustment, that fact must be included, as well as the maximum possible loan term determined in accordance with 12 CFR 1026.37(a)(8) (12 CFR 1026.37(b)(6)(ii)).

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206
Q

What information is required on page 1 under “Principal and Interest Payment” section of the LE? [V-1.1 Truth in Lending Act]?

A

Principal and interest payment. The creditor must disclose the initial periodic payment that will be due under the terms of the legal obligation, immediately preceded by the applicable unit period, and a statement referring to the payment amount that includes any mortgage insurance and escrow payments that are required to be disclosed in the Projected Payments table (12 CFR 1026.37(b)(3)). If the monthly principal and interest
payment can increase after closing, the creditor must also disclose: the scheduled frequency of adjustments to the periodic principal and interest payment; the due date of the first adjusted
principal and interest payment; the maximum possible periodic principal and interest payment; and the date when the periodic principal and interest payment may first equal the maximum
principal and interest payment (12 CFR 1026.37(b)(6)(iii)). If any adjustments to the principal and interest payment are not the result of a change to the interest rate, the creditor must reference
the adjustable payment table disclosure required by 12 CFR 1026.37(i). If there is a period during which only interest is required to be paid, the disclosure must also state that fact and the due date of the last periodic payment of such period (12 CFR 1026.37(b)(6)(iii)).

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207
Q

What information is required on page 1 under “Prepayment Penalties and balloon payments” section of the LE? [V-1.1 Truth in Lending Act]?

A

Prepayment penalties and balloon payments. The Loan Terms table must also state affirmatively or negatively whether the transaction includes a prepayment penalty (for these purposes, a charge imposed for paying all or part of a transaction’s principal before the date on which the principal is due, other than a waived, bona fide third-party charge that the creditor imposes if the consumer prepays all of the transaction’s principal sooner
than 36 months after consummation) or a balloon payment (for these purposes, a payment that is more than two times a regular periodic payment) (12 CFR1026.37(b)(4) and (5))

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208
Q

What information is required on page 1 under “Projected Payments Table” section of the LE? [V-1.1 Truth in Lending Act]?

A

Projected Payments table.
The Projected Payments table is located directly below the Loan Terms table on page 1 of the Loan Estimate. The Projected Payments table shows estimates of the periodic payments that the consumer will make over the life of the loan. Creditors must disclose estimates of the following periodic payment amounts in the Projected Payments table: periodic principal and interest (or
range of periodic payments); mortgage insurance; estimated escrow; and estimated total monthly payment (12 CFR 1026.37(c)(2)). Creditors must also disclose estimated taxes, insurance, and assessments, even if not paid with escrow funds
(and whether these items will be paid with funds from the consumer’s escrow account) (12 CFR 1026.37(c)(4)). Generally, the creditor will show in one column the initial periodic payment (or range of payments if required). Depending on the features of the loan, subsequent periodic payments also may be required to be disclosed. However, no more than four separate periodic payments or ranges of payments may be disclosed, beginning with the initial periodic payment. Events that require disclosure of separate periodic payments or ranges
include: changes to the periodic principal and interest payment; a scheduled balloon payment; an automatic termination of mortgage insurance or its equivalent; and the anniversary of the
due date of the initial periodic payment or range of payments that immediately follows the occurrence of multiple events that change the periodic principal and interest. The regulation
addresses how to disclose these events when the event occurs after the third separate periodic payment or range of payments disclosed (12 CFR1026.37(c)(1)). Each separate payment or range of payments must be itemized
according to the regulation, including the amount payable for principal and interest. The regulation provides instructions for itemizing payments that include an interest-only payment, payments on loans with an adjustable interest rate, and payments on a loan that has both an adjustable interest rate and a negative amortization feature. Additionally, the regulation requires that
each separate periodic payment or range of payments itemizes the maximum amount payable for mortgage insurance premiums corresponding to the principal and interest payment and the
amount payable into escrow (with a statement that the amount disclosed can increase over time and a calculation of the total monthly payment) (12 CFR1026.37(c)(2)). Below the estimated total monthly payment, the Projected Payments table discloses estimated taxes, insurance, and
assessments. These are stated as a monthly amount and include a statement that the amount may increase over time. The creditor provides these estimates even if there will be no escrow
account established for these costs. The table also requires a statement of whether the amount disclosed includes payments for property taxes or other amounts; a description of any such other amounts; and an indication of whether such amounts will be paid by the creditor using escrow account funds. The table also includes a statement that the consumer must separately pay the taxes, insurance, and assessments that are not paid by the creditor using escrow account funds; and a reference to the information disclosed under the subheading on the Loan Estimate titled “Initial Escrow Payment at Closing” (12 CFR
1026.37(c)(4)). The creditor estimates property taxes and homeowner’s insurance using the taxable assessed value of the real property or
cooperative unit securing the transaction after consummation, including the value of any improvements on the property or to be constructed on the property, if known, whether or not such construction will be financed from the proceeds of the transaction, for property taxes; and the replacement costs of the property during the initial year after the transaction, for premiums or other charges for insurance against loss of or damage to property identified in 12 CFR1026.4(b)(8) (12 CFR 1026.37(c)(5)).

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209
Q

What information is required on page 1 under “Costs at Closing Table” section of the LE? [V-1.1 Truth in Lending Act]?

A

Costs at Closing table.
This table, located at the bottom of page 1, provides disclosures on estimated Closing Costs and estimated Cash to Close (12 CFR1026.37(d)(1)). These disclosures offer the consumer a high-level summary of estimated closing costs and cash required to close (including closing costs) and reference the more detailed itemizations found on page 2 of the Loan Estimate (12 CFR1026.37(d)(1)(i)(E) and 1026.37(d)(1)(ii)(B)). Items that are disclosed include an estimate of Total Closing
Costs, as well as the key inputs making up this total: Loan Costs, Other Costs, and Lender Credits (and the fact that total closing costs include these amounts) (12 CFR 1026.37(d)(1)(i)). These disclosures also provide a high-level summary of the estimated amount of cash required to close, which is also itemized more specifically on page 2 of the Loan Estimate (12 CFR1026.37(d)(1)(ii)). The regulation provides an optional alternative Cash to Close table for transactions that do not involve a seller or for simultaneous subordinate financing. The creditor may alternatively disclose, using the label “Cash to Close,” the cash to or from the consumer (pursuant to 12 CFR 1026.37(h)(2)(iv)), a statement of whether the disclosed estimated amount is due from or to the consumer, and a statement referring the consumer to the alternative Calculating Cash to Close table for transactions without a seller or for simultaneous subordinate financing (pursuant to 12 CFR 1026.37(h)(2)) (12 CFR 1026.37(d)(2)).

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210
Q

What are the sections on page 1 of the LE? [V-1.1 Truth in Lending Act]?

A

-General information
-Loan Terms Table
-Loan Amount
-Interest Rate
-Principal and Interest Payment
-Prepayment Penalties and Balloon Payments
-Projected Payments Table
-Costs at Closing Table

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211
Q

What information is required on page 2 of the LE? [V-1.1 Truth in Lending Act]?

A

Page 2: Closing cost details

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212
Q

Describe what information is required on page 2 of the LE? [V-1.1 Truth in Lending Act]?

A

Page 2: Closing cost details
Page 2 of the Loan Estimate contains a good faith itemization of
the “Loan Costs” and “Other Costs” associated with the loan (12
CFR1026.37(f) and (g)). Generally, Loan Costs are those costs
paid by the consumer to the creditor and third-party providers of
services that the creditor requires to be obtained by the
consumer during the origination of the loan (12 CFR
1026.37(f)). Other Costs include taxes, governmental recording
fees, and certain other payments involved in the real estate
closing process (12 CFR1026.37(g)). Page 2 also includes an
itemized “Calculating Cash to Close” table to show the
consumer how the amount of cash needed at closing is
calculated (12 CFR1026.37(h)). In addition, for transactions
with adjustable monthly payments not based on changes to the
interest rate, or if the transaction is a seasonal payment product
(as described in 12 CFR 1026.37(a)(10)(ii)(E)), page 2 must
include an Adjustable Payment (AP) table with relevant
information about how the monthly payments will change (12
CFR1026.37(i)). Further, for transactions with adjustable
interest rates, page 2 must include an Adjustable Interest Rate
(AIR) table with relevant information about how the interest rate
will change (12 CFR1026.37(j)).

If state law requires additional disclosures, those additional disclosures may be made on a document whose pages are
separate from, and not presented as part of, the Loan Estimate
(Comments 37(f)(6)-1 and 37(g)(8)-1).

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213
Q

Describe what information is contained on the Loan Costs Table on page 2 of the LE? [V-1.1 Truth in Lending Act]?

A

Loan Costs table. This table includes all loan costs associated
with the transaction, broken down into an itemization of three
types of costs:
* (1) Origination charges that the consumer will pay to each
creditor and loan originator for originating and extending
credit (including separate itemization for points paid to the
creditor to reduce the interest rate as both a percentage of
the amount of credit extended and dollar amount) (up to 13
line items); the following items should be itemized
separately in the Origination Charges subheading:
o Compensation paid directly by a consumer to a loan
originator that is not also the creditor (Comments
37(f)(1)-2 and -5); or
o Any charge imposed to pay for a loan level pricing
adjustment assessed on the creditor that is passed on to
the consumer as a cost at consummation and not as an
adjustment to the interest rate (Comment 37(f)(1)-5).
* (2) Services the consumer cannot shop for (items provided by
persons other than the creditor or mortgage broker that the
consumer cannot shop for and will pay for at settlement,
such as appraisal fees and credit report fees) (up to 13 line
items); and
* (3) Services the consumer can shop for (such as a pest
inspection fee, survey fee, or closing agent fee) (up to 14
line items) (12 CFR 1026.37(f)(2) and (3)).

Regarding origination fees, only charges paid directly by the
consumer to compensate a loan originator are included in the
itemization. Compensation of a loan originator paid indirectly
by the creditor through the interest rate is not itemized (but is
itemized on the Closing Disclosure; see below) (Comment
37(f)(1)-2).

NOTE: Items that are a component of title insurance must
include the introductory description of “Title -” (12 CFR
1026.37(f)(2)(i) and (g)(4)(i)).

NOTE: The disclosure of “lender credits,” as identified in 12
CFR 1026.37(g)(6)(ii), is required by 12 CFR 1026.19(e)(1)(i).
“Lender credits,” as identified in 12 CFR 1026.37(g)(6)(ii),
represents the sum of non-specific lender credits and specific
lender credits. Non-specific lender credits are generalized
payments from the creditor to the consumer that do not pay for a
particular fee on the disclosures provided pursuant to 12 CFR
1026.19(e)(1). Specific lender credits are specific payments,
such as a credit, rebate, or reimbursement, from a creditor to
the consumer to pay for a specific fee. Non-specific lender
credits and specific lender credits are negative charges to the
consumer (Comment 19(e)(3)(i) -5).

The sum of these amounts must be disclosed as Total Loan
Costs. The regulation includes a required order and terminology
for each item (12 CFR 1026.37(f)(1)-(5)). If the creditor does
not have enough lines for each subheading, it must disclose the
remaining items as an aggregate number (12 CFR
1026.37(f)(6)(i)). An addendum is not permitted for origination
charges or charges the consumer cannot shop for that exceed the
maximum number of lines but is permitted for services the
consumer can shop for, provided the creditor appropriately
references the addendum (12 CFR 1026.37(f)(6)(ii)).

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214
Q

Describe what information is included in the Other Costs Table on page 2 of the LE? [V-1.1 Truth in Lending Act]?

A

Other Costs table. The Other Costs table captures costs
established by government action, determined by standard
calculations applied to ongoing fixed costs, or based on an
obligation incurred by the consumer independently of any
requirement imposed by the creditor (Comment 37(g)-1). The
table includes:
Taxes and other governmental fees (recording fees and
other taxes, and transfer taxes paid by the consumer,
separately itemized);
* Prepaids (amounts paid by the consumer before the first
scheduled payment, such as homeowner’s insurance
premiums, mortgage insurance premiums, prepaid interest,
and property taxes, plus up to 3 additional line items);
* Initial escrow payment at closing (items that the consumer
will be expected to place into a reserve or escrow account
at consummation to be applied to recurring periodic
charges; these include homeowner’s insurance, mortgage
insurance, and property taxes, plus up to 5 additional line
items); and
* Other amounts the consumer is likely to pay (such as real
estate agent commissions, up to five line items) (12 CFR
1026.37(g)(1)-(4), Comment 37(g)(4)-4).
NOTE: Items that disclose any premiums paid for separate
insurance, warranty, guarantee, or event-coverage products not
required by the creditor must include the parenthetical
description (optional) at the end of the label (12 CFR
1026.37(g)(4)(ii)).
As with Loan Costs, the regulation includes a required order,
terminology, and specific information regarding each Other
Costs line item, such as the applicable time period covered by
the amount paid at consummation and the total amount to be
paid. Items that disclose any premiums paid for separate
insurance, warranty, guarantee, or event-coverage products not
required by the creditor must include the parenthetical
description (optional) at the end of the label (12 CFR
1026.37(g)(4)(ii)). An addendum is not permitted; if the creditor
does not have enough lines for each subheading, it must disclose
the remaining items as an aggregate number (12 CFR
1026.37(g)(8)). The sum of these amounts must be disclosed as
a line item as Total Other Costs (12 CFR 1026.37(g)(5)). Below
this total, the sum of Total Loan Costs and Total Other Costs, less any lender credits (separately itemized), must be disclosed
as a line item as Total Closing Costs (12 CFR1026.37(g)(6)).

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215
Q

How are Total Closing Costs calculated (as disclosed on page 2 of the LE) [V-1.1 Truth in Lending Act]?

A

Total loan costs (left side of page) + Total other costs (right side of page) - lender credits = total closing costs

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216
Q

What is the Calculating Costs to Close Table on page 2 of the LE [V-1.1 Truth in Lending Act]?

A

Calculating Cash to Close table. The Calculating Cash toClose
table shows the consumer how the amount of cash needed at
closing is calculated (12 CFR1026.37(h)(1)). The creditor must
itemize the total amount of cash or other funds that the
consumer must provide at consummation. The itemization
includes:

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217
Q

What does the itemization include in the Calculating Costs to Close Table on page 2 of the LE [V-1.1 Truth in Lending Act]?

A

Calculating Cash to Close table. The Calculating Cash toClose
table shows the consumer how the amount of cash needed at
closing is calculated (12 CFR1026.37(h)(1)). The creditor must
itemize the total amount of cash or other funds that the
consumer must provide at consummation. The itemization
includes:
* Total closing costs. The amount disclosed under 12 CFR
1026.37(g)(6), labeled “Total Closing Costs” (12 CFR
1026.37(h)(1)(i));
* Closing costs to be financed. The amount of any closing
costs to be paid out of loan proceeds, disclosed as a
negative number, labeled “Closing Costs Financed (Paid
from your Loan Amount)” (12 CFR1026.37(h)(1)(ii));
Note: The formula for calculating the amount of closing
costs financed can be found in (Comment 37(h)(1)(ii)(1).
* Down payment and other funds from the borrower, labeled
“Down Payment/Funds from Borrower.” The formula for
determining this disclosure depends on the type of purchase
transaction (12 CFR1026.37(h)(1)(iii)). (For a nonpurchase transaction, use the Funds from Borrower formula
in 12 CFR 1026.37(h)(1)(v) as provided for in (12 CFR
1026.37(h)(1)(iii)(B)).
* Deposit, labeled “Deposit.” In a purchase transaction as
defined in 12 CFR 1026.37(a)(9)(i), the amount that is paid
to the seller or held in trust or escrow by an attorney or
other party under the terms of the agreement for the sale of
the property, disclosed as a negative number; in all other
transactions, the amount of zero dollars (12 CFR
1026.37(h)(1)(iv));
* Funds for the borrower, labeled “Funds for Borrower.” The
formula for calculating the disclosure is set forth in (12
CFR1026.37(h)(1)(v));
* Seller credits, labeled “Seller Credits.” The amount the
seller will pay for total loan costs and total other costs, to
the extent known, disclosed as a negative number (12 CFR
1026.37(h)(1)(vi).
* Adjustments and other credits, labeled “Adjustments and
Other Credits.” Determined in accordance with (12 CFR
1026.37(h)(1)(vii)); and
* Estimated Cash to Close, labeled “Cash to Close.” The sum
of the amounts disclosed under 12 CFR 1026.37(h)(1)(i) to
(vii) (12 CFR 1026.37(h)(1)(viii)).

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218
Q

What is disclosed under Calculating Costs to Close on p.2 of the LE for transactions without a seller or for simultaneous transactions? [V-1.1 Truth in Lending Act]?

A

For transactions without a seller or for simultaneous
subordinate financing transactions, the creditor can use the
optional alternative table and provide, under the heading Closing Cost Details, the total amount of cash or other funds
that must be provided by the consumer at consummation with an
itemization of the following component amounts (12 CFR
1026.37(h)(2)):
* Loan amount. The amount disclosed under 12 CFR
1026.37(b)(1)), labeled “Loan Amount” (12 CFR
1026.37(h)(2)(i));
* Total closing costs. The amount disclosed under 12 CFR
1026.37(g)(6), disclosed as a negative number if the
amount is a positive number and disclosed as a positive
number if the amount is a negative number, and labeled
“Total Closing Costs” (12 CFR1026.37(h)(2)(ii));
* Payoffs and payments. The total amount of payoffs and
payments to third parties not otherwise disclosed under 12
CFR1026.37(f) and (g), labeled “Total Payoffs and
Payments” (12 CFR 1026.37(h)(2)(iii));
* Cash to or from consumer. The amount of cash or other
funds due from or to the consumer and a statement of
whether the disclosed estimated amount is due from or to
the consumer, calculated by the sum of the loan amount,
total closing costs and payoffs and payments under 12 CFR
1026.37(h)(2)(i)-(iii)), labeled “Cash to Close” (12 CFR
1026.37(h)(2)(iv));
* Closing costs financed. The sum of the amounts disclosed
under 12 CFR1026.37(h)(2)(i) and (iii) (loan amount and
payoffs and payments) but only to the extent that the sum is
greater than zero and less than the total closing costs (12
CFR1026.37(g)(6)), labeled “Closing Costs Financed (Paid
from your Loan Amount)” (12 CFR1026.37(h)(2)(v)).

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219
Q

What is the AP table, as disclosed on p. 2 of the LE? [V-1.1 Truth in Lending Act]?

A

Adjustable Payment (AP) table.
This table is for transactions with adjustable monthly payments
for reasons other than adjustments to the interest rate, or if the
transaction is a seasonal payment product. The table provides
consumers with relevant information about how the monthly
payments will change. If the transaction does not contain such
terms, the table may not be on the Loan Estimate (12 CFR
1026.37(i); Comment 37(i)-1).

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220
Q

What questions does the AP table on p. 2 of the LE require answers to [V-1.1 Truth in Lending Act]?

A

The AP table requires answers to the following questions:
* Whether there are interest-only payments and, if so, the
period during which the interest-only payment would apply
(12 CFR1026.37(i)(1));
* Whether the amount of any periodic payment can be
selected by the consumer as an optional payment and, if so,
the period during which the consumer can select optional
payments (12 CFR1026.37(i)(2));
Whether the loan is a step payment product and, if so, the
period during which the regular periodic payments are
scheduled to increase (12 CFR 1026.37(i)(3));
* Whether the loan is a seasonal payment product and, if so,
the period during which the periodic payments are not
scheduled (12 CFR 1026.37(i)(4)); and
* A subheading of monthly principal and interest payments,
with specified information about the first payment change
and amount; frequency of subsequent changes; and
maximum periodic payment that may occur during the loan
term (and first date the maximum is possible) (12 CFR
1026.37(i)(5).

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221
Q

What is the AIR table, as disclosed on p. 2 of the LE? [V-1.1 Truth in Lending Act]?

A

Adjustable Interest Rate (AIR) table.
For transactions with adjustable interest rates, an Adjustable
Interest Rate (AIR) table provides consumers with relevant
information about how the interest rate will change (12 CFR
1026.37(j)). The adjustable interest rate table must be completed
if the interest rate may increase after consummation. However,
if the legal obligation does not permit the interest rate to adjust
after consummation, this table is not permitted to appear on the
Loan Estimate (12 CFR1026.37(j)(1); Comment 37(j)-1)).

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222
Q

What information does the AIR table include, as disclosed on p. 2 of the LE? [V-1.1 Truth in Lending Act]?

A

The AIR table includes the following information (12 CFR
1026.37(j)):
* For non-step-rate products, the index upon which
adjustments to the interest rate will be based and the margin
that is added to the index to determine the interest rate (12
CFR1026.37(j)(1));
* For step-rate products, the maximum amount of any
adjustments to the interest rate that are scheduled and
predetermined (12 CFR 1026.37(j)(2));
* The initial interest rate at consummation (12 CFR
1026.37(j)(3));
* The minimum/maximum interest rate for the loan, after any
introductory period expires (12 CFR 1026.37(j)(4));
* The frequency of adjustments (first and subsequent
adjustments) (12 CFR 1026.37(j)(5)); and
* Any limits on interest rate changes (12 CFR1026.37(j)(6))

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223
Q

What information is included on p. 3 of the LE [V-1.1 Truth in Lending Act]?

A

Page 3: Additional information about the loan
Page 3 of the Loan Estimate contains contact information, a
Comparisons table, an Other Considerations table, and, if
desired, a Signature Statement for the consumer to sign to
acknowledge receipt (See 12 CFR 1026.37(k), (l), (m), and (n)).

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224
Q

What Contact Information is included on p. 3 of the LE [V-1.1 Truth in Lending Act]?

A

Contact information
The top of page 3 includes the name and NMLSR or License ID
number for the creditor and mortgage broker, if any; and name
and NMLSR or License ID of individual loan officer who is the
primary contact for the consumer, along with that person’s email
address and phone number (12 CFR 1026.37(k)).

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225
Q

What is the purpose of the Comparison’s Table on p. 3 of the LE [V-1.1 Truth in Lending Act]?

A

The Comparisons table follows the contact information and
allows consumers to compare loans. Each of these disclosures
must be accompanied by a specified descriptive statement (12
CFR 1026.37(l)).

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226
Q

What information is included in the Comparison’s Table on p. 3 of the LE [V-1.1 Truth in Lending Act]?

A

The creditor must provide the:
* Total dollar amount of principal, interest, mortgage
insurance, and loan costs scheduled to be paid through the
end of the 60th month after the due date of the first periodic
payment;
* Total dollar amount of principal scheduled to be paid
through the end of the 60th month after the due date of the
first periodic payment;
* Annual percentage rate using that term and the abbreviation
“APR” and expressed as a percentage; and
* Total interest percentage that the consumer will pay over
the life of the loan, expressed as a percentage of the amount
of credit extended, using the term “Total Interest
Percentage” and the abbreviation “TIP.”

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227
Q

How do you calculate the TIP, as disclosed in the Comparison’s Table on p. 3 of the LE [V-1.1 Truth in Lending Act]?

A

The TIP calculation is the same for the Loan Estimate and for
the Closing Disclosure: total interest (including prepaid interest)
that the consumer will pay over the life of the loan is divided by
the loan amount to arrive at the total interest percentage (TIP)
12 CFR 1026.37(l)(3); 12 CFR 1026.38(o)(5). The TIP is
computed assuming that the consumer makes each monthly
payment in full and on time and does not make any
overpayments 15 U.S.C. 1638(a)(19); 12 CFR 1026.37(l)(3);
Comment 37(l)(3)-1.

To calculate the TIP for fixed rate loans add the sum of interest
payments for the full term of the loan to the amount of prepaid
interest and divide that total by the loan amount. To calculate
the TIP for a variable-rate loan, compute the amount of interest
that the consumer will pay according to the terms of the loan. If
the loan has an index and margin, use the index existing at
consummation (12 CFR 1026.37(b)(2); Comment 17(c)(1)-10).
For Adjustable Rate products under 12 CFR
1026.37(a)(10)(i)(A), compute the TIP in accordance with
comment 17(c)(1)-10 (Comment 37(l)(3)-2). Comment 17(c)(1)-
10 provides guidance and examples for adjustable mortgages
with discounted and premium variable-rate terms. Where the
initial rate is not based upon the index or formula used for later
interest rate adjustments, the disclosures should reflect a
composite annual percentage rate based on the initial rate for as long as it is charged and, for the remainder of the term, the rate
that would have been applied using the index or formula at the
time of consummation. The rate at consummation need not be
used if a contract provides for a delay in the implementation of
changes in an index value. For example, if the contract specifies
that rate changes are based on the index value in effect 45 days
before the change date, creditors may use any index value in
effect during the 45 day period before consummation in
calculating a composite annual percentage rate (Comment
17(c)(1)-10). For step-rate products under 12 CFR
1026.37(a)(10)(i)(B), compute the TIP in accordance with 12
CFR 1026.17(c)(1) and its associated commentary (Comment
37(l)(3)-2). For loans that have a negative amortization feature
under 12 CFR1026.37(a)(10)(ii)(A), compute the TIP using the
scheduled payment, even if it is a negatively amortizing
payment amount, until the consumer must begin making fully
amortizing payments under the terms of the legal obligation
(Comment 37(l)(3)-3).
NOTE: Prepaid interest that is paid by someone other than the
consumer is not included in the calculation. Further, if prepaid
interest was disclosed as a negative number on the Loan
Estimate or the Closing Disclosure, the negative value is used in
the TIP calculation (Comment 37(l)(3)-1).

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228
Q

What information is included in Other Considerations section on p. 3 of the LE [V-1.1 Truth in Lending Act]?

A

Other Considerations
Below the Comparisons table is a section regarding “other
considerations” about the loan. This section includes disclosures
on appraisals, assumptions, whether homeowner’s insurance is
required, applicable late payment fees, a warning about
refinancing, whether the creditor intends to service the loan or
transfer servicing, liability after foreclosure. The section also
provides for an optional, clear and conspicuous statement, if
applicable, that the creditor may issue a revised Loan Estimate
any time prior to 60 days before consummation pursuant to 12
CFR 1026.19(e)(3)(iv)(F) for transactions involving new
construction where the creditor reasonably expects that
settlement will occur more than 60 days after the provision of
the Loan Estimate (12 CFR 1026.37(m)).
The consumer is not required to sign the Loan Estimate. If the
creditor adds a signature statement on page 3 of the Loan
Estimate to confirm receipt by the consumer, it must use the
model form language. If the creditor chooses not to use the
confirm receipt table, it must include a statement that “You do
not have to accept this loan because you have received this form
or signed a loan application” (12 CFR 1026.37(n)).

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229
Q

What are the closing disclosure (CD requirements) [V-1.1 Truth in Lending Act]?

A

Closing Disclosure form required – 12 CFR1026.38(t)(3)(i)
The Closing Disclosure generally must contain the actual terms
and costs of the transaction and must satisfy timing and delivery
requirements set forth in the rule.

For any loans subject to 12 CFR1026.19(f) that are federally
related mortgage loans subject to RESPA (which will include
most mortgages), creditors must use form H-25, set forth in
Appendix H (12 CFR1026.38(t)(3)(i) (See also 12 CFR
1024.2(b) for definition of federally related mortgage loan).
For other loans subject to 12 CFR1026.19(f) that are not
federally related mortgage loans, the disclosures must contain
the exact same information and be made with headings, content,
and format substantially similar to form H-25 (12 CFR
1026.38(t)(3)(ii)).

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230
Q

What information is required on the closing disclosure (CD requirements) [V-1.1 Truth in Lending Act]?

A

Information required on the Closing Disclosure. As with the
Loan Estimate, most disclosures on the Closing Disclosure form
are required to be labeled using specific nomenclature, headings,
and formatting. Similarly, in some instances, the regulation
directs lines on the disclosure to be left blank where there is no
charge or sets forth the maximum number of items that may be
disclosed. See the regulation, Form H-25, and the Regulation Z
procedures for specific obligations regarding each required
disclosure.

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231
Q

What are the rounding requirements for the closing disclosure (CD requirements) [V-1.1 Truth in Lending Act]?

A

Rounding. Dollar amounts generally must not be rounded
except where noted in the regulation (12 CFR1026.38(t)(4)(i)).
If an amount must be rounded but is composed of other amounts
that are not required or permitted to be rounded, the unrounded
amounts should be used to calculate the total, and the final sum
should be rounded. Conversely, if an amount is required to be
rounded and is composed of rounded amounts, the rounded
amounts should be used to calculate the total (Comment
38(t)(4)-2). Percentage amounts should not be rounded and are
disclosed up to three decimals, as needed, except where noted in
the regulation. If a percentage amount is a whole number, only
the whole number should be disclosed, with no decimals (12
CFR1026.38(t)(4)(ii)).

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232
Q

What information is required on p.1 of the CD [V-1.1 Truth in Lending Act]?

A

Page 1: General information, loan terms, projected
payments, and costs at closing
General information, the Loan Terms table, the Projected
Payments table, and the Costs at Closing table are disclosed on
the first page of the Closing Disclosure (12 CFR 1026.38(a), (b),
(c), and (d)). These disclosures mirror the disclosures in the
Loan Estimate, and there is a required statement to compare the
document with the Loan Estimate (12 CFR1026.38(a)(2)).
Page 1 of the Closing Disclosure is similar, but not identical, to
the Loan Estimate. Page 1 of the Closing Disclosure provides
general closing, transaction, and loan information. It also
includes a Loan Terms table with descriptions of applicable
information about the loan, a Projected Payments table, and a
summary Costs at Closing table (12 CFR1026.38(a)-(d)).

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233
Q

What is the general information required on p.1 of the CD [V-1.1 Truth in Lending Act]?

A

General information
The top of page 1 of the Closing Disclosure requires the title
“Closing Disclosure” and a specified statement to compare the
disclosure with the Loan Estimate (12 CFR 1026.38(a)(1) and (2)). The top of page 1 also requires general closing, transaction,
and loan information.

Closing information includes the date that the Closing
Disclosure was delivered to the consumer, closing date (i.e., the
date of consummation), the disbursement date, settlement agent
conducting the closing, file number assigned by the settlement
agent, property address or location, and sale price (or appraised
property value if there is no seller) (12 CFR 1026.38(a)(3)). For
transactions without a seller for which the creditor has not
obtained an appraisal, the creditor may disclose the estimated
value of the property, using the estimate provided by the
consumer at application or the estimate the creditor used to
determine approval of the credit transaction (Comment
38(a)(3)(vii)-1).

Transaction information includes the borrower’s name and
mailing address, the seller’s name and mailing address, and the
name of the creditor making the disclosure (12 CFR
1026.38(a)(4)).

Loan information includes the loan term, purpose, product, loan
type, loan ID number (using the same number as on the Loan
Estimate), and mortgage insurance case number (MIC #), if
required by the creditor (12 CFR 1026.38(a)(5)). Other than the
MIC #, this information is determined by the same definitions
for those items on the Loan Estimate, updated to reflect the
terms of the legal obligation at consummation (Comment
38(a)(5)-1).

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234
Q

What information is required in the loan terms table on p.1 of the CD [V-1.1 Truth in Lending Act]?

A

Loan Terms table
The Loan Terms table is located under the above-described
general information disclosures. The information for this table is
the same as that required in the Loan Estimate under 12 CFR
1026.37(b), updated to reflect the terms of the legal obligation at
consummation (12 CFR1026.38(b)).

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235
Q

What information is required in the projected payments table on p.1 of the CD [V-1.1 Truth in Lending Act]?

A

Projected Payments table
The Projected Payments table is located directly below the Loan
Terms table on page 1 of the Closing Disclosure. The
information for this table is generally the same as that required
in the Loan Estimate under 12 CFR 1026.37(c)(1) through (4),
updated to reflect the terms of the legal obligation at
consummation (other than the reference to closing cost details
required by 12 CFR 1026.37(c)(4)(vi)). The estimated escrow
payments disclosed on the Closing Disclosure for transactions
subject to RESPA are determined under the escrow account
analysis described in Regulation X, 12 CFR 1024.17. For
transactions not subject to RESPA, estimated escrow payments
may be determined under the escrow account analysis described
in Regulation X, 12 CFR 1024.17 or in the manner set forth in
12 CFR1026.37(c)(5). There is also a required reference to the
detailed escrow account disclosures on page 4 of the Closing
Disclosure (12 CFR 1026.38(c)).

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236
Q

What information is required in the Closing Costs table on p.1 of the CD [V-1.1 Truth in Lending Act]?

A

Costs at Closing table
This table, located at the bottom of page 1, provides disclosures
on Closing Costs and Cash to Close (12 CFR1026.38(d)). These
disclosures offer the consumer a high-level summary of closing
costs and reference the more detailed itemizations found on
pages 2 and 3 of the Closing Disclosure (12 CFR
1026.38(d)(1)(i)(E) and 1026.38(d)(1)(ii)(B)).
Items that are disclosed on the Cash at Closing table include
Total Closing Costs, as well as the key inputs making up this
total: Loan Costs and Other Costs, less Lender Credits (and the
fact that total closing costs include these amounts) (12 CFR
1026.38(d)(1)(i)). The table also discloses Cash Required to
Close (12 CFR1026.38(d)(1)(ii)). For transactions without a
seller or simultaneous subordinate financing transactions, the
creditor must use the alternative Calculating Cash to Close table
when the alternative costs at closing table was used on the Loan
Estimate (12 CFR 1026.38(d)(2)).

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237
Q

What information is included on p. 2 of the CD? [V-1.1 Truth in Lending Act]?

A

Page 2: Closing Cost Details; Loan costs and other costs
Page 2 of the Closing Disclosure contains an itemization of the
“Loan Costs” and “Other Costs” associated with the loan (12
CFR1026.38(f), (g), and (h)). In each case, the amounts paid by
the consumer, seller, and others are separately disclosed. For
items paid by the consumer or seller, amounts that are paid at
closing are disclosed in a column separately from amounts paid
before closing (12 CFR 1026.38(f).
The number of items in the Loan Costs and Other Costs tables
can be expanded and deleted to accommodate the disclosure of
additional line items and to keep the Loan Costs and Other
Costs tables on page 2 of the Closing Disclosure (12 CFR
1026.38(t)(5)(iv)(A); Comment 38(t)(5)(iv)-2). However, items
that are required to be disclosed even if they are not charged to
the consumer (such as Points in the Origination Charges
subheading) cannot be deleted (Comment 38(t)(5)(iv)-1).
Further, the Loan Costs and Other Costs tables can be disclosed
on two separate pages of the Closing Disclosure but only if the
page cannot accommodate all of the costs required to be
disclosed on one page (12 CFR 1026.38(t)(5)(iv)(B); Comment
38(t)(5)(iv)-2). When used, these pages are numbered page 2a
and 2b (Comment 38(t)(5)(iv)-3). For an example of this
permissible change to the Closing Disclosure, see form H-25(H)
of Appendix H to Regulation Z.

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238
Q

What information is included on the Loan Costs Table on p. 2 of the CD? [V-1.1 Truth in Lending Act]?

A

Loan Costs table
All loan costs associated with the transaction are listed in a table
under the heading “Loan Costs,” with the items and amounts
listed under four subheadings:
(A) * Origination charges;
(B) * Services borrower did not shop for;
(C) Services borrower did shop for; and
(D) * Total loan costs (12 CFR1026.38(f)(1) through (f)(5)).
Items should generally be the same as disclosed on the Loan
Estimate, updated to reflect the terms of the legal obligation at
consummation, except as discussed below (12 CFR1026.38(f)).

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239
Q

What information is included in the Origination Charges section (A) of the Loan Costs Table on p. 2 of the CD? [V-1.1 Truth in Lending Act]?

A

Origination Charges. All loan originator compensation is
disclosed as an origination charge, including compensation from
the creditor to a third-party loan originator (which was not
disclosed on the Loan Estimate). Compensation from the
consumer to a third-party loan originator is designated as
Borrower-Paid at Closing or before closing on the Closing
Disclosure (12 CFR 1026.38(f)(1); Comment 38(f)(1)-2).
Compensation from the creditor to a third-party loan originator
is designated as Paid by Others on the Closing Disclosure
(Comment 38(f)(1)-2). This line item must also disclose the
name of the loan originator ultimately receiving the payment (12
CFR1026.38(f)(1)). A designation of “(L)” can be listed with
the amount to indicate that the creditor pays the compensation at
consummation. This is the same as the amount of third-party
compensation included in points and fees for purposes of
determining the consumer’s ability to repay the loan.
Compensation to individual loan originators is not calculated or
disclosed on the Closing Disclosure (Comment 38(f)(1)-3).

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240
Q

What information is included in the Services the consumer did or did not shop for sections (B) or (C) of the Loan Costs Table on p. 2 of the CD? [V-1.1 Truth in Lending Act]?

A

Services the consumer did or did not shop for. The following are
disclosed under “Services Borrower Did Not Shop For,”
regardless of where it was located on the Loan Estimate:
* Items that the consumer could have shopped for but did not.
* When a consumer chooses a provider that is on the written
list of providers for a service on the Loan Estimate (12 CFR
1026.38(f)(2)).
Items are re-alphabetized when an item is added to or removed
from a particular subheading.
The amounts that are designated as Borrower-Paid at or before
closing are subtotaled as Total Loan Costs (Borrower-Paid) (12
CFR1026.38(f)(5)). Amounts designated as Seller-Paid or Paid
by Others are not included in this subtotal (rather, they are
included elsewhere in the Closing Cost Subtotal) (Comment
38(f)(5)-1; 12 CFR 1026.38(h)(2)).

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241
Q

What information is included on the Other Costs Table on p. 2 of the CD? [V-1.1 Truth in Lending Act]?

A

E. Taxes and Other Governmental Fees
F. Prepaids
G. Initial Escrow Payment as Closing
H. Other
I. Total Other Costs

242
Q

What information is included in the Taxes and Other Governmental Fees section (E) of the Other Costs Table on p. 2 of the CD? [V-1.1 Truth in Lending Act]?

A

Taxes and other government fees. Itemized transfer taxes paid
by the consumer and by the seller are disclosed, instead of just
the sum total of transfer taxes to be paid by the consumer (12 CFR1026.38(g)(1)).

243
Q

What information is included in the Prepaids (F) of the Other Costs Table on p. 2 of the CD? [V-1.1 Truth in Lending Act]?

A

Prepaids. An itemization of homeowner’s insurance premiums,
mortgage insurance premiums, prepaid interest, property taxes
and a maximum of three additional items (see 12 CFR
1026.37(g)(2)), the name of the person ultimately receiving the
payment or government entity assessing the property tax, and
the total of all such itemized amounts that are designated
Borrower-Paid at or before closing. If no interest is collected
prior to the interest collected with the first monthly payment,
zero dollars should be disclosed (12 CFR 1026.38(g)(2);
Comment 38(g)(2)-3).

244
Q

What information is included in the Initial Escrow Payment at Closing (G) of the Other Costs Table on p. 2 of the CD? [V-1.1 Truth in Lending Act]?

A

Initial escrow payment at closing. Property taxes paid during
different time periods may be disclosed as separate items (12
CFR1026.38(g)(3)).

245
Q

What information is included in the Other (H) of the Other Costs Table on p. 2 of the CD? [V-1.1 Truth in Lending Act]?

A

Other. This section of the table includes charges for services
that are required or obtained in the real estate closing by the
consumer, the seller, or other party, and the name of the person
ultimately receiving the payment, even if not initially disclosed
on the Loan Estimate (12 CFR1026.38(g)(4)). This includes all
real estate brokerage fees, homeowner’s or condominium
association charges paid at consummation, home warranties,
inspection fees, and other fees that are part of the real estate
closing but not required by the creditor or not disclosed
elsewhere on the Closing Disclosure (Comment 38(g)(4)-1). The
amount of real estate commissions paid must be the total amount
paid to any real estate brokerage as a commission, regardless of
the identity of the party holding any earnest money deposit
(Comment 38(g)(4)-4).
If there are costs that are a component of title insurance services,
their label must begin with “Title -” and, if there are costs
designated Borrower-Paid at or before closing for any premiums
paid for separate insurance, warranty, guarantee, or eventcoverage products, they must be labeled “(optional)” (12 CFR
1026.38(g)(4)(i) and (ii)).
The sum of any of these amounts that are Borrower-Paid must
be disclosed as a line item as Total Other Costs (Borrower-Paid)
(12 CFR1026.38(g)(5)). Below this total, the sum of Total Loan
Costs and Total Other Costs (Borrower-Paid), less any lender
credits (separately itemized), must be disclosed as a line item as
Total Closing Costs (Borrower-Paid) (12 CFR1026.38(g) and
(h)).

246
Q

What information is included on p. 3 of the CD? [V-1.1 Truth in Lending Act]?

A

Page 3 of the Closing Disclosure contains the Calculating Cash
to Close table and Summaries of Transactions tables (12 CFR
1026.38(i), (j), and (k)).

247
Q

What information is included on the Calculating Costs to Close Table on p. 3 of the CD? [V-1.1 Truth in Lending Act]?

A

Calculating Cash to Close
The Calculating Cash to Close table permits the consumer to see
what costs have changed from the Loan Estimate. This table
contains nine items:
* Total Closing Costs;
* Closing Costs Paid before Closing;
* Closing Costs Financed;
* Down Payment/Funds from Borrower;
* Deposit;
* Funds for Borrower;
* Seller Credits;
* Adjustments and other Credits; and
* Total Cash to Close (12 CFR1026.38(i)).

The table has three columns that disclose (1) the amount for
each item as it was disclosed on themost recent Loan Estimate
provided to the consumer, (2) the final amount for the item, and
(3) an answer to the question “Did this change?” (12 CFR
1026.38(i)). The amounts disclosed in the Loan Estimate
column will be the amounts disclosed on the most recent Loan
Estimate (or revised Loan Estimate) Provided to the consumer
(12 CFR1026.38(i)(1)(i), (3)(i), (4)(i), (5)(i), (6)(i), (7)(i), (8)(i),
(9)(i)).
When amounts have changed, the disclosure must indicate
where the consumer can find the amounts that have changed
since being provided the Loan Estimate. For example, if the
Seller Credit amount changed, the creditor can indicate that the
consumer should “See Seller Credits in Section L” (Comment
38(i)-3). Other examples of language for these items are found
in example form H-25(B) in Appendix H to Regulation Z.

248
Q

What are the Total Closing Costs (within the Calculating Costs Table p. 3 of the CD) requirements? [V-1.1 Truth in Lending Act]?

A

Increases in total closing costs that exceed legal limits. When
the increase in Total Closing Costs exceeds the legal limits on
closing costs set forth in 12 CFR 1026.19(e)(3), the form must
disclose a statement that an increase in closing costs exceeds the
legal limits by the dollar amount of the excess in the “Did this
change?” column (12 CFR1026.38(i)(1)(iii)(A)(3)). A
statement directing the consumer to the Lender Credit on page 2
or a principal reduction must also be included if either is
provided as a refund for the excess amount (Comment
38(i)(1)(iii)(A)-3). The dollar amount must be the sum of all
excess amounts, taking into account the different methods of
calculating excesses of the limitations on increases in closing
costs under 12 CFR1026.19(e)(3)(i) and (ii) (12 CFR
1026.38(i)(1)(iii)(A)(3)).

249
Q

What are the Closing Costs Paid before Closing (within the Calculating Costs Table p. 3 of the CD) requirements? [V-1.1 Truth in Lending Act]?

A

Closing Costs Paid Before Closing. The amount disclosed in the Loan Estimate column for the “Closing Costs Paid Before
Closing” item is zero dollars (12 CFR1026.38(i)(2)(i)). The
Final column should disclose the same amount designated as
Borrower-Paid Before Closing in the Closing Costs Subtotals of
the Other Costs table on page 2 of the Closing Disclosure.
Under the subheading “Did this change?” if the amount
disclosed here is different from the amount disclosed in the
Loan Estimate, include a statement of that fact; and if it is equal
to the amount disclosed on the Loan Estimate, include a
statement of that fact (12 CFR1026.38(i)(2)(iii)).

250
Q

What information is included in the Alternative Calculating Costs to Close table on p. 3 of the CD [V-1.1 Truth in Lending Act]?

A

Alternative Calculating Cash to Close table
For transactions without a seller or for simultaneous subordinate
financing where the alternative Calculating Cash to Close table
was used on the Loan Estimate, the Closing Disclosure must
also use the alternative Calculating Cash to Close table under
(12 CFR1026.38(e)). These items include:
* Loan amount;
* Total closing costs;
* Closing costs paid before closing;
* Payoffs and payments;
* Cash to or from consumer; and
* Closing costs financed.
The table has three columns that disclose (1) the amount for
each item as it was disclosed on themost recent Loan Estimate
provided to the consumer, (2) the final amount for the item, and
(3) an answer to the question “Did this change?” along with a
statement of whether the amount increased, decreased, or is
equal to the amount disclosed in the Loan Estimate (12 CFR
1026.38(e), Comment 38(e)-6). Generally, the amounts
disclosed in the Loan Estimate column will be the Loan
Amount, Total Closing Costs, Closing Costs Paid before
Closing, and the Total Payoffs and Payments (12 CFR
1026.38(e)(1)(i), (2)(i), (3)(i), (4)(i)).

Cash to or from the consumer is disclosed in the first two
columns of the row labeled Cash to Close. The first column
contains amounts disclosed in the most recent Loan Estimate
provided to the consumer. The second column discloses the final
amount due from or to the consumer, calculated by the sum of
the amounts disclosed (pursuant to 12 CFR1026.38(e)(1)(i),
(2)(i), (3)(i), (4)(i)) as final Loan Amount, Total Closing Costs,
Closing Costs Paid before Closing, and the Total Payoffs and
Payments, disclosed as a positive number with the statement of
whether the funds are due from or to the consumer (12 CFR
1026.38(e)(5)).

Closing Costs Financed are disclosed in the third column of the
row labeled Cash to Close in the Calculating Cash to Close table. This amount is calculated by the sum of the final Loan
Amount (12 CFR 1026.38(e)(1)(ii)) and the final Total Payoffs
and Payments (12 CFR 1026.38(e)(4)(ii)), but only to the extent
that the sum is greater than zero and less than or equal to the
sum of borrower paid closing costs (disclosed under 12 CFR
1026.38(h)(2)) designated Borrower-Paid Before Closing (12
CFR 1026.38(e)(6)).

251
Q

What information is included in the Summaries of Transactions table on p. 3 of the CD [V-1.1 Truth in Lending Act]?

A

Summaries of Transactions table.
The Summaries of Transactions table contains required
itemizations of the borrower’s and the seller’s transactions (12
CFR 1026.38(j)-(k)). The table discloses amounts due from or
payable to the consumer and seller at closing, as applicable (12
CFR 1026.38(k)(1) and (2)). A separate Closing Disclosure can
be provided to the consumer and the seller that does not reflect
the other party’s costs and credits by omitting specified
disclosures on each separate Closing Disclosure (12 CFR
1026.38(t)(5)(v),(vi),(ix)).
Additional pages may be attached to the Closing Disclosure to
add lines to provide a complete listing of all items required to be
shown on the Closing Disclosure and for customary recitals and
information used locally in real estate closings (for example,
breakdown of payoff figures, a breakdown of the consumer’s
total monthly mortgage payments, an accounting of debits
received and check disbursements, a statement stating receipt of
funds, applicable special stipulations between consumer and
seller, and the date funds are transferred) (Comment 38(j)-6).
Generally, the Summaries of Transactions table is similar to the
Summary of Borrower’s Transaction and Summary of Seller’s
Transaction tables on the HUD-1 Settlement Statement provided
under Regulation X prior to the TILA-RESPA Integrated
Disclosure rule taking effect. There are some modifications to
the Closing Disclosure related to the handling of the disclosure
of the consumer’s deposit, the disclosure of credits, and specific
guidance on other matters that may not have been clear in the
HUD-1 instructions.
In transactions without a seller, the Seller-Paid column for
Closing Costs may be deleted on page 2, and a Payoffs and
Payments table may be substituted for the Summaries of
Transactions table and placed before the alternative Calculating
Cash to Close table on page 3 of the closing Disclosure (12 CFR
1026.38(t)(5)(vii)(B)). For an example, see page 3 of form H25(J) of Appendix H to Regulation Z.
In some transactions, there are contractual or legal limits on
what refunds may be provided to the consumer, and, instead,
principal is reduced. Principal reductions may also be utilized in
circumstances where refunds do not need to be provided. In
transactions with a principal reduction that occurs immediately
or very soon after closing, the principal reduction must be
disclosed in the Summaries of Transactions table on the
standard Closing Disclosure pursuant to (12 CFR
1026.38(j)(1)(v)).

252
Q

What information is included in the Borrower’s Transactions section of the Summaries of Transactions table on p. 3 of the CD [V-1.1 Truth in Lending Act]?

A

Borrower’s Transaction
-Amounts due from borrower
-Adjustments
-Adjustments for items paid by seller in advance.
-Itemization of amounts already paid by or on behalf of
borrower
-Adjustments for items unpaid by seller
-Calculation of the borrower’s transaction
-Items paid outside of closing

253
Q

What information is included in the [Amounts due from borrower] header within the Borrower’s Transactions section of the Summaries of Transactions table on p. 3 of the CD [V-1.1 Truth in Lending Act]?

A

Amounts due from the borrower. The sale price of the property,
sale price of any personal property included in the sale, and total
amount of closing costs designated Borrower-Paid at Closing,
calculated with lender credits as a negative number pursuant to
12 CFR 1026.38(h)(2) and (h)(3) (12 CFR 1026.38(j)(1)(ii)-
(iv)). The contract sale price of the property does not include the
price of tangible personal property if the buyer and seller have
agreed to a separate price for such items. Manufactured homes
are not considered personal property for this disclosure
(Comment 38(j)(1)(ii)-1).

254
Q

What information is included in the [Adjustments] header within the Borrower’s Transactions section of the Summaries of Transactions table on p. 3 of the CD [V-1.1 Truth in Lending Act]?

A

Adjustments. This includes a description and the amount of any
additional items that the seller has paid prior to the real estate
closing but reimbursed by the consumer at closing, and a
description and the amount of any other items owed by the
consumer at the real estate closing not otherwise disclosed
pursuant to 12 CFR 1026.38(f), (g), or (j) (12 CFR
1026.38(j)(1)(v)). Amounts not otherwise disclosed under 12
CFR 1026.38(j) that are owed to the seller but payable to the
consumer after the real estate closing must be disclosed under
the heading “Adjustments,” including rent that the consumer
will collect after closing for a period of time prior to the real
estate closing, and a tenant’s security deposit (Comment
38(j)(1)(v)-1). Other consumer charges owed by the consumer at
the real estate closing and not otherwise disclosed under 12 CFR
1026.38(f), (g), and (j) will not have a corresponding credit in
the summary of the seller’s transaction under 12 CFR
1026.38(k)(1)(iv) (Comments 38(j)(1)(v)-1 and -2).

255
Q

What information is included in the [Adjustments for items paid by the seller in advance] header within the Borrower’s Transactions section of the Summaries of Transactions table on p. 3 of the CD [V-1.1 Truth in Lending Act]?

A

Adjustments for items paid by seller in advance. The prorated
amount of prepaid taxes due from the consumer to reimburse the
seller, and the time periods. The taxes are labeled city/town
taxes, county taxes, and/or assessments as appropriate (12 CFR
1026.38(j)(1)(vi)-(ix)). If there are additional items paid by the
seller and due from the consumer, they are also itemized.
Examples include taxes paid in advance, flood or insurance
premiums if the insurance is under the same policy, mortgage
insurance for assumed loans, condominium assessments, fuel or
supplies on hand, and ground rent paid in advance (Comment
38(j)(1)(x)-1).

256
Q

What information is included in the [Itemization of amounts already paid by or on behalf of borrower] header within the Borrower’s Transactions section of the Summaries of Transactions table on p. 3 of the CD [V-1.1 Truth in Lending Act]?

A

Itemization of amounts already paid by or on behalf of
borrower. These amounts are itemized in the second part of the
Summary of Transactions table. These include the following:
* Deposits, and if there is no deposit, this line is left blank. If
the deposit was reduced to pay closing charges prior to
closing, the reduction should be shown in the Closing Cost
Detail table designated as Borrower-Paid Before Closing
(Comments 38(j)(2)(ii)-1 and -2).
* The loan amount is the construction or purchase loan
amount for a structure or purchase of a new manufactured
home that is real property. For construction loans or loans
for manufactured homes that are real property under state
law, the loan amount for the current transaction must be
disclosed, and the sales price of the land and the
construction cost or the price of the manufactured home
should be disclosed separately (Comment 38(j)(2)(iii)-1).
Existing loans assumed or taken subject to are itemized
with the outstanding amount of any loans that the consumer
is assuming or taking title subject to (Comment
38(j)(2)(iv)-1).
* If the seller is providing a lump sum at closing that is not
otherwise itemized, to pay for loan costs and any other
obligations of the seller to be paid directly to the consumer,
this amount is labeled Seller Credit (12 CFR
1026.38(j)(2)(v)). When the consumer receives a
generalized credit from the seller for closing costs or where
the seller (typically a builder) is making an allowance to the
consumer for items to purchase separately, the amount of
the credit must be disclosed. However, if the Seller Credit
is attributable to a specific loan cost or other cost listed in
the Closing Cost Details tables, that amount should be
reflected in the Seller-Paid column in the Closing Cost
Details tables.
* Any other obligations of the seller to be paid directly to the
consumer, such as for issues identified at a walk-through of
the property prior to closing, are disclosed here (Comments
38(j)(2)(v)-1 and-2).
* Other credits are itemized with a description and the
amounts paid by or on behalf of the consumer, and not
otherwise disclosed. Examples of other credits include
credits from a real estate agent not attributable to a specific
closing cost, subordinate financing proceeds, satisfaction of
existing subordinate liens by consumer, transferred escrow
balances, gift funds provided at closing, and any additional
amounts not already disclosed under 12 CFR 1026.38(f),
(g), and (j)(2) that are owed to the consumer but payable to
the seller before the real estate closing (“Adjustments”),
including rent paid to the seller from a tenant before the
real estate closing for a period extending beyond the
closing (Comments 38(j)(2)(vi)-1 through -6).

257
Q

What information is included in the [Adjustments for items unpaid by seller] header within the Borrower’s Transactions section of the Summaries of Transactions table on p. 3 of the CD [V-1.1 Truth in Lending Act]?

A

Adjustments for items unpaid by seller include prorated unpaid
taxes due from the seller to reimburse the consumer at closing,
along with the time period and labeled city/town taxes, county
taxes, and/or assessments as appropriate (12 CFR
1026.38(j)(2)(vii)–(x)). If there are additional items that have
not been paid and that the consumer is expected to pay after
closing but which are attributable to the time prior to closing,
they are itemized here (12 CFR 1026.38(j)(2)(xi)). Examples
include utilities used but not paid for by the seller or interest on
a loan assumption (Comment 38(j)(2)(xi)-1).

258
Q

What information is included in the [Calculation of the borrower’s transaction] header within the Borrower’s Transactions section of the Summaries of Transactions table on p. 3 of the CD [V-1.1 Truth in Lending Act]?

A

Calculation of the borrower’s transaction is disclosed by
including the Total Due from Borrower at Closing, the amount
labeled Total Paid Already by or on Behalf of Borrower at
Closing, if any, disclosed as a negative number, and a statement
that the resulting amount is due from or to the consumer, and
labeled Cash to Close (12 CFR 1026.38(j)(3)).

259
Q

What information is included in the Seller’s Transactions section of the Summaries of Transactions table on p. 3 of the CD [V-1.1 Truth in Lending Act]?

A

-Amounts due to the seller
-Adjustments for items paid by seller in advance
-Itemization of amounts due from seller
-Adjustments for items unpaid by seller
-Calculation of the seller’s transaction
-Items paid outside of closing

260
Q

What information is included in the [Amounts due to the seller] header within the Seller’s Transactions section of the Summaries of Transactions table on p. 3 of the CD [V-1.1 Truth in Lending Act]?

A

Amounts due to the seller include the sale price of the property,
sale price of any personal property included in the sale, and a
description and the amount of other items paid to the seller by
the consumer pursuant to a contract, such as charges that were
not disclosed on the Loan Estimate, or items paid by the seller
prior to closing but reimbursed by the consumer at closing (12
CFR 1026.38(k)(1)(ii)-(iv)).

261
Q

What information is included in the [Adjustments for items paid by the seller] header within the Seller’s Transactions section of the Summaries of Transactions table on p. 3 of the CD [V-1.1 Truth in Lending Act]?

A

Adjustments for items paid by seller in advance include the
prorated amount of prepaid taxes due from the consumer to
reimburse the seller, and the time periods. The taxes are labeled
city/town taxes, county taxes, and/or assessments as appropriate
(12 CFR 1026.38(k)(1)(v)-(viii)). If there are additional items
paid by the seller and due from the consumer, they are also
itemized (12 CFR 1026.38(k)(1)(ix)). Exact same as in Borrower’s Transaction column?

262
Q

What information is included in the [Itemization of amounts due from seller at closing] header within the Seller’s Transactions section of the Summaries of Transactions table on p. 3 of the CD [V-1.1 Truth in Lending Act]?

A

Itemization of amounts due from seller at closing are itemized in
the second part of the Summary of Transactions table. These
include the amount of any deposits disbursed to the seller prior
to closing and seller-paid closing costs. The itemization also
includes the amount of any existing loans that the consumer is
assuming and the amounts of any loan secured by a first lien or
a second lien on the property that will be paid off. In addition,
the itemization includes seller credits, an amount that the seller
will provide at the closing as a lump sum, not otherwise
itemized, to pay for loan costs and other costs and any other
obligations of the seller to be paid directly to the consumer. The
amounts and a description of any and all other obligations
required to be paid by the seller at closing are disclosed,
including any lien-related payoffs, fees, or obligations (12 CFR
1026.38(k)(2)(ii)–(vii)).

263
Q

What information is included in the [Adjustments for items unpaid by seller] header within the Seller’s Transactions section of the Summaries of Transactions table on p. 3 of the CD [V-1.1 Truth in Lending Act]?

A

Adjustments for items unpaid by seller include prorated unpaid
taxes due from the seller to reimburse the consumer at closing,
along with the time period and labeled city/town taxes, county
taxes, and/or assessments as appropriate (12 CFR
1026.38(k)(2)(x)–(xii)). If there are additional items that have
not been paid and that the consumer is expected to pay after
closing but which are attributable to the time prior to closing,
they are itemized here (12 CFR 1026.38(k)(2)(xiii)). Same as Borrower’s Transaction column?

264
Q

What information is included in the Calculation of the seller’s transaction] header within the Seller’s Transactions section of the Summaries of Transactions table on p. 3 of the CD [V-1.1 Truth in Lending Act]?

A

Calculation of the seller’s transaction is disclosed by including
the Total Due to Seller at Closing, the amount labeled Total Due
from Seller at Closing, if any, disclosed as a negative number,
and a statement that the resulting amount is due from or to the
seller, and labeled Cash (12 CFR 1026.38(k)(3)).

265
Q

What are Items paid outside of closing (borrower or seller)? [V-1.1 Truth in Lending Act]?

A

Borrower:
Items paid outside of closing are costs that are not paid from
closing funds but would otherwise be part of the borrower’s
transaction table should be marked as “P.O.C.” for paid outside of closing. There must also be a statement of the party making
the payment, such as the consumer, seller, loan originator, real
estate agent, or any other person. For an example, see form H25(D) of Appendix H (Comment 38(j)(4)(i)-1).

Seller:
Items paid outside of closing are costs that are not paid from
closing funds but that would otherwise be part of the seller’s
transaction table should be marked as “P.O.C.” for paid outside
of closing. There must also be a statement of the party making
the payment (12 CFR 1026.38(k)(4)).

266
Q

What information is included on Page 4 of the CD? [V-1.1 Truth in Lending Act]?

A

Page 4: Additional information about this loan
Page 4 of the Closing Disclosure groups several required loan
disclosures together, generally using specified language,
including:
* Information concerning future assumption of the loan by a
subsequent purchaser required by 12 CFR1026.37(m)(2)
(12 CFR1026.38(l)(1));
* Whether the legal obligation contains a demand feature that
can require early payment of the loan; (12 CFR
1026.38(l)(2));
* The terms of the legal obligation that impose a fee for a late
payment, including the amount of time that passes before a
fee is imposed and the amount of such fee or how it is
calculated (as required by 12 CFR 1026.37(m)(4)) (12 CFR
1026.38(l)(3));
* Whether the regular periodic payments can cause the
principal balance of the loan to increase (i.e., whether there
could be negative amortization) (12 CFR 1026.38(l)(4));
* The creditor’s policy regarding partial payments by the
consumer (12 CFR1026.38(l)(5));
* A statement that the consumer is granting a security interest
in the property (along with an identification of the property)
(12 CFR1026.38(l)(6)); and
* Specified information related to any escrow account held
by the servicer, including specified estimated escrow costs
over the first year after consummation (or a statement that
an escrow account has not been established, with a
description of specified estimated property costs during the
first year after consummation) (12 CFR 1026.38(l)(7)).
If the periodic principal and interest payment may change after
consummation, other than due to a change in interest rate or
where the loan is a seasonal payment product, page 4 of the
Closing Disclosure must also include an Adjustable Payment
(AP) table (12 CFR1026.38(m)). If the loan’s interest rate may
increase after consummation, page 4 of the Closing Disclosure
must also include the Adjustable Interest Rate (AIR) table (12
CFR1026.38(n)). These are the tables required in the Loan
Estimate at 12 CFR1026.37(i) and (j), respectively, updated to
reflect the terms of the loan at consummation.

267
Q

What information is included on Page 5 of the CD? [V-1.1 Truth in Lending Act] [V-1.1 Truth in Lending Act]?

A

Page 5: Loan calculations, other disclosures, and contact
information
Page 5 of the Closing Disclosure includes a Loan Calculations
table, as well as specified other disclosures, contact information
for the CFPB for questions, contact information for participants
in the transaction, and if desired by the creditor, a signature
table to confirm receipt of the Closing Disclosure (12 CFR
1026.38(o)-(s)).

268
Q

What information is included in the Loan Calculations Table on Page 5 of the CD? [V-1.1 Truth in Lending Act] [V-1.1 Truth in Lending Act]?

A

Loan Calculations table
The Loan Calculations table discloses:
* Total of Payments (total paid after all scheduled payments
of principal, interest, mortgage insurance, and loan costs
are made);
* Finance Charge;
* Amount Financed;
* Annual Percentage Rate (APR); and
* Total Interest Percentage (TIP) (the total amount of interest
paid over the loan term as a percentage of the loan amount)
(12 CFR 1026.38(o); 12 CFR 1026.37(l)(3) and its
commentary).
The APR and TIP amounts should be updated from the amounts
disclosed on the Loan Estimate to reflect the terms of the legal
obligation at consummation. The TIP calculation is set forth in
12 CFR 1026.37(l)(3) and its commentary.
NOTE: See the discussion on calculating the TIP for the
comparison table on page 3 of the Loan Estimate.

269
Q

What information is included in the Other Disclosures Table on Page 5 of the CD? [V-1.1 Truth in Lending Act] [V-1.1 Truth in Lending Act]?

A

Other Disclosures table
The Other Disclosures table requires a notice regarding the
lender’s obligation to provide a free copy of the appraisal (for
higher-priced mortgage loans under 12 CFR 1026.35 and loans
covered by the Equal Credit Opportunity Act); a specified
warning about consequences of nonpayment under the contract,
whether state law provides for continued consumer liability after
foreclosure, a statement concerning the consumer’s ability to
refinance the loan, and a statement concerning the extent that
the interest on the loan can be included as a tax deduction by the
consumer (12 CFR1026.38(p)).
Contact information table
For each lender, mortgage broker, real estate broker (buyer and
seller), and settlement agent, the contact information table
discloses the name, address, NMLS or state license ID (as
applicable), contact name of an individual primary contact for
the consumer (and NMLS ID or license ID for that person),
email, and phone number (12 CFR 1026.38(r)).

270
Q

What information is included in the Contact Information Table on Page 5 of the CD? [V-1.1 Truth in Lending Act] [V-1.1 Truth in Lending Act]?

A

Contact information table
For each lender, mortgage broker, real estate broker (buyer and
seller), and settlement agent, the contact information table
discloses the name, address, NMLS or state license ID (as
applicable), contact name of an individual primary contact for
the consumer (and NMLS ID or license ID for that person),
email, and phone number (12 CFR 1026.38(r)).

271
Q

What are the two types of mortgage transfer disclosures? [V-1.1 Truth in Lending Act] [V-1.1 Truth in Lending Act]?

A

-Notice of new owner
-Partial payment policies

272
Q

What are the requirements in/surrounding the Notice of New Owner disclosures (mortgage transfer disclosures)? [V-1.1 Truth in Lending Act] [V-1.1 Truth in Lending Act]?

A

Notice of new owner – No later than 30 calendar days after the
date on which a mortgage loan is acquired by or otherwise sold, assigned, or otherwise transferred43 to a third party, the “covered
person”44 shall notify the consumer clearly and conspicuously in
writing, in a form that the consumer may keep, of such transfer
and include:
* Identification of the loan that was sold, assigned, or
otherwise transferred;
* Name, address, and telephone number of the covered
person;
* Date of transfer;
* Name, address, and telephone number of an agent or party
having authority, on behalf of the covered person, to
receive notice of the right to rescind and resolve issues
concerning the consumer’s payments on the mortgage loan;
* Location where transfer of ownership of the debt to the
covered person is or may be recorded in public records or,
alternatively, that the transfer of ownership has not been
recorded in public records at the time the disclosure is
provided; and
* At the option of the covered person, any other information
regarding the transaction.
This notice of sale or transfer must be provided for any
consumer credit transaction that is secured by the principal
dwelling of a consumer, as well as a closed-end consumer credit
transaction secured by a dwelling or real property. Thus, it
applies to both closed-end mortgage loans and open-end home
equity lines of credit. This notification is required of the covered
person even if the loan servicer remains the same.
Regulation Z also establishes special rules regarding the
delivery of the notice when there is more than one covered
person. In a joint acquisition of a loan, the covered persons must
provide a single disclosure that lists the contact information for
all covered persons. However, if one of the covered persons is
authorized to receive a notice of rescission and to resolve issues
concerning the consumer’s payments, the disclosure may state
contact information only for that covered person. In addition, if
the multiple covered persons each acquire a partial interest in
the loan pursuant to separate and unrelated agreements, they
may provide either a single notice or separate notices. Finally, if
a covered person acquires a loan and subsequently transfers it to
another covered person, a single notice may be provided on
behalf of both of them, as long as the notice satisfies the timing and content requirements with respect to each of them.
In addition, there are three exceptions to the notice requirement
to provide the notice of sale or transfer:
* The covered person sells, assigns, or otherwise transfers
legal title to the mortgage loan on or before the 30th
calendar day following the date of transfer on which it
acquired the mortgage loan;
* The mortgage loan is transferred to the covered person in
connection with a repurchase agreement that obligates the
transferring party to repurchase the mortgage loan (unless
the transferring party does not repurchase the mortgage
loan); or
* The covered person acquires only a partial interest in the
mortgage loan and the agent or party authorized to receive
the consumer’s rescission notice and resolve issues
concerning the consumer’s payments on the mortgage loan
does not change as a result of that transfer.
If, upon confirmation, a servicer provides a confirmed successor
in interest who is not liable on themortgage loan obligation with
an optional notice and acknowledgment form in accordance with
Regulation X, 12 CFR 1024.32(c)(1), the servicer is not required
to provide to the confirmed successor in interest the notice of
sale or transfer unless and until the confirmed successor in
interest either assumes the mortgage loan obligation under State
law or has provided the servicer an executed acknowledgment in
accordance with Regulation X, 12 CFR 1024.32(c)(1)(iv), that
the confirmed successor in interest has not revoked (12 CFR
1026.39(f)).

43 The date of transfer to the covered person may, at the covered person’s option,
be either the date of acquisition recognized in the books and records of the
acquiring party or the date of transfer recognized in the books and records of the
transferring party.

44 A “ covered person” means any person, as defined in 12 CFR 1026.2(a)(22),
who becomes the owner of an existing mortgage loan by acquiring legal title to
the debt obligation, whether through a purchase, assignment, or other transfer,
and who acquires more than one mortgage loan in any 12-month period. For
purposes of this section, a servicer of a mortgage loan shall not be treated as the
owner of the obligation if the servicer holds title to the loan or it is assigned to the
servicer solely for the administrative convenience of the servicer in servicing the
obligation. See 12 CFR 1026.39(a)(1).

273
Q

What are the requirements in/surrounding Partial Payment Policies (mortgage transfer disclosures)? [V-1.1 Truth in Lending Act] [V-1.1 Truth in Lending Act]?

A

Mortgage transfer notices – partial payment policies. If a
creditor or servicer is required by Regulation Z to provide
mortgage transfer notices when the ownership of a mortgage
loan is being transferred, the notice must include information
related to the partial payment policy that will apply to the
mortgage loan. This post-consummation partial payment
disclosure is required for a closed-end consumer credit
transaction secured by a dwelling or real property, other than a
reverse mortgage (12 CFR1026.39(a) and (d)).
The partial payment disclosure must include (12 CFR
1026.39(d)(5)):
* The heading “Partial Payment” over all of the following
additional information:
If periodic payments that are less than the full amount
due are accepted, a statement that the covered person,
using the term “lender,” may accept partial payments
and apply such payments to the consumer’s loan;
o If periodic payments that are less than the full amount
due are accepted but not applied to a consumer’s loan
until the consumer pays the remainder of the full
amount due, a statement that the covered person, using
the term “lender,” may hold partial payments in a
separate account until the consumer pays the
remainder of the payment and then apply the full
periodic payment to the consumer’s loan;
o If periodic payments that are less than the full amount
due are not accepted, a statement that the covered
person, using the term “lender,” does not accept any
partial payments; and
o A statement that, if the loan is sold, the new covered
person, using the term “lender,” may have a different
policy.
The text illustrating the disclosure in form H-25 may be
modified to suit the format of the mortgage transfer notice. Any
modifications must be appropriate and not affect the substance,
clarity, or meaningful sequence of the disclosure (Comment
39(d)(5)-1).

274
Q

What are the general periodic statement requirements for residential mortgage loans [V-1.1 Truth in Lending Act] [V-1.1 Truth in Lending Act]?

A

Periodic Statements for Residential Mortgage Loans
– 12 CFR 1026.41
Creditors, assignees, or servicers 45 of closed-end mortgages are
generally required to provide consumers with periodic
statements for each billing cycle unless the loan is a fixed-rate
loan and the servicer provides the consumer with a coupon book
meeting certain conditions. Periodic statements must be
provided by the servicer within a reasonably prompt time after
the payment is due, or at the end of any courtesy period
provided by the servicer for the previous billing cycle.
Delivering, emailing or placing the periodic statements in the
mail within four days of the close of the courtesy period of the
previous billing cycle is generally acceptable.

275
Q

When are periodic statements not required [V-1.1 Truth in Lending Act] [V-1.1 Truth in Lending Act]?

A
  • Reverse mortgage transactions covered under (12 CFR
    1026.33);
  • Mortgage loans secured by a consumer’s interest in a
    timeshare plan;
  • Fixed-rate loans where the servicer currently provides
    consumers with coupon books that contain certain specified
    account information, contact information for the servicer,
    delinquency information (if applicable), and information
    that consumers can use to obtain more information about
    their account; and
  • Creditors, assignees, or servicers that meet the “small
    servicer” exemption.
    A mortgage loan while the consumer is a debtor in
    bankruptcy under Title 11 of the U.S. Code. Servicers,
    however, are required to send modified periodic statements
    (or coupon books) to consumers who have filed for
    bankruptcy, subject to certain exceptions (See the Certain
    Consumers in Bankruptcy discussion below);
  • Charged-off loans, if the servicer will not charge any
    additional fees or interest on the account and provides a
    periodic statement including additional disclosures related
    to the effects of charge-off in accordance with (12 CFR
    1026.41(e)(6));
  • A successor in interest under certain conditions: if, upon
    confirmation, a servicer provides a confirmed successor in
    interest who is not liable on the mortgage loan obligation
    with an optional notice and acknowledgment form in
    accordance with Regulation X, 12 CFR 1024.32(c)(1), the
    servicer is not required to provide to the confirmed
    successor in interest a periodic statement unless and until
    the confirmed successor in interest either assumes the
    mortgage loan obligation under State law or has provided
    the servicer an executed acknowledgment in accordance
    with Regulation X, 12 CFR1024.32(c)(1)(iv), that the
    confirmed successor in interest has not revoked (12 CFR
    1026.41(g)).

NOTE: 12 CFR 1026.41(e)(4)(ii) and (iii) define a “small
servicer” and provide clarification how a small servicer
will be determined. A small servicer is a servicer that: (1)
services, together with any affiliates, 5,000 or fewer
mortgage loans, for all of which it or an affiliate is the
creditor or assignee, (2) meets the definition of a Housing
Finance Agency under 24 CFR 266.5, or (3) is a nonprofit
entity (defined in 12 CFR 1026.41(e)(4)(ii)(C)(1)) that
services 5,000 or fewer mortgage loans, including any
mortgage loans serviced on behalf of associated nonprofit
entities (defined in 12 CFR 1026.41(e)(4)(ii)(C)(2)), for all
of which the servicer or an associated nonprofit entity is the
creditor. To determine whether a servicer is a small
servicer, generally, a servicer should be evaluated based on
the mortgage loans serviced by the servicer and any
affiliate as of January 1 for the remainder of the calendar
year. However, to determine small servicer status under the
nonprofit small servicer definition, a nonprofit servicer
should be evaluated based on the mortgage loans serviced
by the servicer (and not those serviced by associated
nonprofit entities) as of January 1 for the remainder of the
calendar year. A servicer that ceases to qualify as a small
servicer has the later of six months from the time it ceases
to qualify or until the next January 1 to come into
compliance with the requirements of 12 CFR 1026.41.
Under 12 CFR 1026.41(e)(4)(iii), the following mortgage
loans are not considered in determining whether a
servicer qualifies as a small servicer: (a) mortgage
loans voluntarily serviced by the servicer for a nonaffiliate of the servicer and for which the servicer does
not receive any compensation or fees; (b) reverse
mortgage transactions; (c) mortgage loans secured by
consumers’ interests in timeshare plans; and (d) certain
seller-financed transactions that meet the criteria identified
in (12 CFR 1026.36(a)(5)).

276
Q

When information must servicers include on periodic statements [V-1.1 Truth in Lending Act] [V-1.1 Truth in Lending Act]?

A

-Amount Due
-Past Payment Breakdown
-Transaction Activity
-Partial Payment Information
-Contact Information
-Account Information
-Delinquency Information

277
Q

When information must servicers include on in the Amount Due and Explanation of Amount Due sections of periodic statements, and for what types of loans [V-1.1 Truth in Lending Act] [V-1.1 Truth in Lending Act]?

A

Amount Due
* The payment due date, the amount of any late payment fee,
the date that late payment fees will be assessed to the
consumer’s account if timely payment is not made, and the
amount due, which must be shown more prominently than
other disclosures on the page;
NOTE: If the transaction has multiple payment options, the
amount due under each of the payment options must be
provided.
The commentary to Regulation Z clarifies how servicers must
disclose the amount due on periodic statements when the
mortgage loan has been accelerated, is in a temporary loss
mitigation program, or has been permanently modified. The
commentary states the following:
* Acceleration. If the balance of a mortgage loan has been
accelerated but the servicer will accept a lesser amount to
reinstate the loan, the amount due must identify only the
lesser amount that will be accepted to reinstate the loan.
The periodic statement must be accurate when provided and
should indicate, if applicable, that the amount due is different amount because of the temporary loss mitigation
program. The explanation should be on the front page of
the statement or, alternatively, may be included on a
separate page enclosed with the periodic statement or in a
separate letter (Comment 41(d)(2)-2).
accurate only for a specified period of time. For example,
the statement may include language such as “as of [date]”
or “good through [date]” and provide an amount due that will reinstate the loan as of that date or good through that
date, respectively (Comment 1026.41(d)(1)-1).
* Temporary loss mitigation programs. If the consumer has
agreed to a temporary loss mitigation program, the amount
due may identify either the payment due under the
temporary loss mitigation program or the amount due
according to the loan contract (Comment 1026.41(d)(1)-2).
o Permanent loan modifications. If the loan contract has
been permanently modified, the amount due must
identify only the amount due under the modified loan
contract (Comment 1026.41(d)(1)-3).

Explanation of Amount Due
* An explanation of the amount due, including the monthly
payment amount with a breakdown of how much will be
applied to principal, interest, and escrow, the total sum of
any fees/charges imposed since the last statement, and any
payment amount past due. Mortgage loans with multiple
payment options must also have a breakdown of each
payment option, along with information regarding how
each payment option will impact the principal;
NOTE: The commentary to Regulation Z clarifies the
explanation of amount due disclosures that must be included on
periodic statements when mortgage loans have been accelerated
or are in temporary loss mitigation programs. The commentary
states the following:
* Acceleration. If the balance of a mortgage loan has been
accelerated but the servicer will accept a lesser amount to
reinstate the loan, the explanation of amount due must list
both the reinstatement amount that is disclosed as the
amount due and the accelerated amount. The servicer is not
required to list the monthly payment amount that would
otherwise be required under (12 CFR 1026.41(d)(2)(i)).
* The periodic statement must also include an explanation
that the reinstatement amount will be accepted to reinstate
the loan through the “as of [date]” or “good through
[date],” as applicable, along with any special instructions
for submitting the payment. The explanation should be on
the front page of the statement or, alternatively, may be
included on a separate page enclosed with the periodic
statement. The explanation may include related
information, such as a statement that the amount disclosed
is “not a payoff amount” (Comment 41(d)(2)-1).
* Temporary loss mitigation programs. If the consumer has
agreed to a temporary loss mitigation program and the
amount due identifies the payment due under the temporary
loss mitigation program, the explanation of amount
due must include both the amount due according to the loan
contract and the payment due under the temporary loss
mitigation program. The statement must also include an
explanation that the amount due is being disclosed as a

278
Q

When information must servicers include in the Past Payment Breakdown section of periodic statements [V-1.1 Truth in Lending Act] [V-1.1 Truth in Lending Act]?

A

Past Payment Breakdown
* The total of all payments received since the last statement
and the total of all payments received since the start of the
calendar year, including, for each payment, a breakdown of
how the payment(s) was applied to principal, interest,
escrow, and/or fees and charges, and any amount held in a
suspense or unapplied funds account (if applicable);

279
Q

When information must servicers include in the Transaction Activity section of periodic statements [V-1.1 Truth in Lending Act] [V-1.1 Truth in Lending Act]?

A

Transaction Activity
* A list of transaction activity (including dates, a brief
description, and amount) for the current billing cycle,
including any credits or debits that affect the current
amount due, with the date, amount, and brief description of
each transaction;

280
Q

When information must servicers include in the Partial Payment Information section of periodic statements [V-1.1 Truth in Lending Act] [V-1.1 Truth in Lending Act]?

A

Partial Payment Information
* If a statement reflects a past partial payment held in a
suspense or unapplied funds account, information
explaining what the consumer must do to have the payment
applied to the mortgage. Information must be on the front
page or a separate page of the statement or separate letter;

281
Q

When information must servicers include in the Contact Information section of periodic statements [V-1.1 Truth in Lending Act] [V-1.1 Truth in Lending Act]?

A

Contact Information
* Contact information for the servicer, including a toll-free
telephone number and email address (if applicable) that the
consumer may use to obtain information regarding the
account. Contact information must be on the front page of
the statement; and

282
Q

When information must servicers include in the Account Information section of periodic statements [V-1.1 Truth in Lending Act] [V-1.1 Truth in Lending Act]?

A

Account Information
* Account information, including the outstanding principal
balance, the current interest rate, the date after which the
interest rate may change if the loan is an ARM, and any
prepayment penalty, as well as the web address for CFPB’s
or HUD’s list of homeownership counselors or counseling
organizations and the HUD toll-free telephone number to
contact the counselors or counseling organizations.

283
Q

When must servicers provide borrowers with delinquency information on periodic statements [V-1.1 Truth in Lending Act] [V-1.1 Truth in Lending Act]?

A

Delinquency Information
Servicers must provide consumers that are more than 45 days
delinquent on past payments additional information regarding
their accounts on their periodic statements. For purposes of 12
CFR 1026.41(d)(8), the length of a consumer’s delinquency is
measured as of the date of the periodic statement or the date of
the written notice provided under (12 CFR 1026.41(e)(3)(iv)). A
consumer’s delinquency begins on the date an amount sufficient
to cover a periodic payment of principal, interest, and escrow, if applicable, becomes due and unpaid, even if the consumer is
afforded a period after the due date to pay before the servicer
assesses a late fee. A consumer is delinquent if one or more
periodic payments of principal, interest, and escrow, if
applicable, are due and unpaid (Comment 41(d)(8)-1).

284
Q

What must servicers disclose to borrowers regarding delinquency information on periodic statements [V-1.1 Truth in Lending Act] [V-1.1 Truth in Lending Act]?

A

These items must be grouped together in close proximity to one
another. To meet this requirement, the items to be provided in
close proximity must be grouped together, and set off from other
groupings of items. Items in close proximity may not have an
unrelated text between them. Text is unrelated if it does not
explain or expand upon the required disclosures. This may be
accomplished in a variety of ways, for example, by presenting
the information in boxes, or by arranging the items on the
document and including spacing between the groupings
(Comment 41(d)-1). Furthermore, the additional information
must include:
* The length of the consumer’s delinquency;
* A notification of the possible risks of being delinquent,
such as foreclosure and related expenses;
* An account history for either the previous six months or the
period since the last time the account was current
(whichever is shorter), which details the amount past due
from each billing cycle and the date on which payments
were credited to the account as fully paid;
* A notice stating any loss mitigation program that the
consumer has agreed to (if applicable);
* A notice stating whether the servicer has initiated a
foreclosure process;
* Total payments necessary to bring the account current; and
* A reference to homeownership counseling information (See
Account Information above).

285
Q

What additional information may be added to periodic statements? [V-1.1 Truth in Lending Act] [V-1.1 Truth in Lending Act]?

A

The regulation does not prohibit adding to the required
disclosures, as long as the additional information does not
overwhelm or obscure the required disclosures. For example,
while certain information about the escrow account (such as the
account balance) is not required on the periodic statement, this
information may be included.
The periodic statement may be provided electronically if the
consumer agrees. The consumer must give affirmative consent
to receive statements electronically.
For sample periodic statements, see Appendix H-30.
NOTE: Servicers may modify the sample forms for periodic
statements provided in Appendix H–30 to remove language that
could suggest liability under the mortgage loan agreement if
such language is not applicable (Comment 41(c)-5). For
example, in the case of a confirmed successor in interest who has not assumed the mortgage loan obligation under State law
and is not otherwise liable on the mortgage loan obligation, a
servicer may modify the forms to:
* Use “this mortgage” or “the mortgage” instead of
“your mortgage.”
* Use “The payments on this mortgage are late” instead
of “You are late on your mortgage payments.”
* Use “This is the amount needed to bring the loan
current” instead of “You must pay this amount to bring
your loan current.”
(Comment 41(c)-5)

286
Q

What periodic statements must servicers send to certain consumers in bankruptcy [V-1.1 Truth in Lending Act] [V-1.1 Truth in Lending Act]?

A

-None if consumer meets exemption
-Modified is consumer does not meet exemption
-Do servicers ever send the normal statements?

Certain Consumers in Bankruptcy – 12 CFR 1026.41(e)(5)
and 12 CFR 1026.41(f)
Servicers must send modified periodic statements (or coupon
books) to certain consumers while any consumer on a mortgage
loan is a debtor in a bankruptcy under title 11 of the U.S. Code,
or if such consumer has discharged personal liability for the
mortgage loan under Chapter 7, 11, 12, or 13 bankruptcy (12
CFR 1026.41(f)). The modified periodic statement
requirements, however, are subject to certain exemptions.
Under 12 CFR 1026.41(e)(5)(i), a servicer is exempt from the
periodic statement requirements with regard to a mortgage loan
if:
* Any consumer on the loan is a debtor in bankruptcy under
title 11 of the U.S. Code, or if such consumer has
discharged personal liability for the mortgage loan under
Chapter 7, 11, 12, or 13 bankruptcy or the consumer has
discharged personal liability for the mortgage loan through
bankruptcy; and
* With regard to any consumer on the mortgage loan:
* The consumer requests in writing that the servicer cease
providing a periodic statement or coupon book;
o The consumer’s bankruptcy plan provides that the
consumer will surrender the dwelling securing the
mortgage loan, provides for the avoidance of the lien
securing the mortgage loan, or otherwise does not
provide for the payment of the pre-bankruptcy
arrearage or the maintenance of payments due under
the mortgage loan;
o A court enters an order in the bankruptcy case
providing for the avoidance of the lien securing the
mortgage loan, lifting the automatic stay pursuant to
11 U.S.C. 362 with regard to the dwelling securing
the mortgage loan, or requiring the servicer to cease
providing a periodic statement or coupon book; or o The consumer files with the bankruptcy court a
statement of intention pursuant to 11 U.S.C. 521(a)
identifying an intent to surrender the dwelling and the
consumer has not made any partial or periodic
payment on the mortgage loan after the
commencement of the bankruptcy case.
The bankruptcy exemption will no longer apply, however, if the
consumer reaffirms personal liability for the loan, or any
consumer on the loan requests in writing that the servicer
provide a periodic statement or coupon book, unless a court
enters an order in the bankruptcy case requiring the servicer to
cease providing a periodic statement or coupon book.
Servicers not meeting the above exemption must send modified
periodic statements or coupon books with regard to a mortgage
loan as required by 12 CFR 1026.41(f) while any consumer on a
mortgage loan is a debtor in a bankruptcy under title 11 of the
U.S. Code, or if such consumer has discharged personal liability
for the mortgage loan under Chapter 7, 11, 12, or 13 bankruptcy.
The content of the periodic statements will vary depending on
whether the consumer is a debtor in a chapter 7 or 11
bankruptcy case, or a chapter 12 or 13 bankruptcy case.
Appendix H includes a Sample Form of Periodic Statement for
Consumer in Chapter 7 or Chapter 11 Bankruptcy (See H-30(E))
and a Sample Form of Periodic Statement for Consumer in
Chapter 12 or Chapter 13 Bankruptcy (See H-30(F)) that
servicers may use for consumers in bankruptcy to ensure
compliance with (12 CFR 1026.41). Servicers not meeting the
above exemption must send modified periodic statements or
coupon books as required by (12 CFR 1026.41(f)).

287
Q

What are the requirements regarding Valuation Independence? [V-1.1 Truth in Lending Act]

A

Valuation Independence – 12 CFR 1026.42
Regulation Z seeks to ensure that real estate appraisers, and
others preparing valuations, are free to use their independent
professional judgment in assigning home values without
influence or pressure from those with interests in the
transactions. Regulation Z also seeks to ensure that appraisers
receive customary and reasonable payments for their services.
Regulation Z’s valuation rules apply to creditors and settlement
services providers for consumer credit transactions secured by
the consumer’s principal dwelling (“covered transaction”) and
includes several provisions that protect the integrity of the
appraisal process when a consumer’s principal dwelling is
securing the loan. In general, the rule prohibits “covered
persons” from engaging in coercion, bribery, and other similar
actions designed to cause anyone who prepares a valuation to
base the value of the property on factors other than the person’s independent judgment.46 More specifically, Regulation Z:
* Prohibits coercion and other similar actions designed to
cause appraisers to base the appraised value of properties
on factors other than their independent judgment;
* Prohibits appraisers and appraisal management companies
hired by lenders from having financial or other interests in
the properties or the credit transactions;
* Prohibits creditors from extending credit based on
appraisals if they know beforehand of violations involving
appraiser coercion or conflicts of interest, unless the
creditors determine that the values of the properties are not
materially misstated;
* Prohibits a person who prepares a valuation from materially
misrepresenting the value of the consumer’s principal
dwelling, and prohibits a covered person other than the
person who prepares valuations from materially altering a
valuation. A misrepresentation or alteration is material if it
is likely to significantly affect the value assigned to the
consumer’s principal dwelling;
* Prohibits any covered person from falsifying a valuation or
inducing a misrepresentation, falsification, or alteration of
value;
* Requires that creditors or settlement service providers that
have information about appraiser misconduct file reports
with the appropriate state licensing authorities if the
misconduct is material (i.e., likely to significantly affect the
value assigned to the consumer’s principal dwelling; and
* Requires the payment of customary and reasonable
compensation to appraisers who are not employees of the
creditors or of the appraisal management companies hired
by the creditors.
NOTE: Voluntary donation of appraisal services by a fee
appraiser 47 to an organization eligible to receive tax deductible charitable contributions meets the customary and-reasonable requirements (15 U.S.C.1639e(i)(2)(B)).

46 This section applies to any consumer credit transaction secured by a dwelling.
A “ covered person” means a creditor with respect to a covered transaction. A
“ covered transaction” means an extension of consumer credit that is or will be
secured by a dwelling, as defined in 12 CFR 1026.2(a)(19).
47 A fee appraiser is a state-licensed or certified appraiser, or a company using
their services who receives a fee for performing appraisals.

288
Q

What are the Minimum standards for transactions secured by a dwelling– 12 CFR1026.43(a), (g), (h) Minimum Standards for Transactions Secured by a Dwelling (Ability to Repay and Qualified Mortgages) – 12 CFR 1026.43 [V-1.1 Truth in Lending Act]?

A

Minimum Standards for Transactions Secured by a
Dwelling (Ability to Repay and Qualified Mortgages)
– 12 CFR 1026.43
Minimum standards for transactions secured by a dwelling
– 12 CFR1026.43(a), (g), (h)
Creditors originating certain mortgage loans are required to
make a reasonable and good faith determination at or before
consummation that a consumer will have the ability to repay the
loan. The ability-to-repay requirement applies to most closedend mortgage loans; however, there are some exclusions,
including:
* Home equity lines of credit;48
* Mortgages secured by an interest in a timeshare plan;
* Reverse mortgages;
* A temporary bridge loan with a term of 12 months or less,
such as a loan to finance the purchase of a new dwelling
where the consumer plans to sell a current dwelling within
12 months or a loan to finance the initial construction of a
dwelling;
* A construction phase of 12 months or less of a
construction-to-permanent loan; and
* An extension of credit made pursuant to a program
authorized by sections 101 and 109 of the Emergency
Economic Stabilization Act of 2008 (12 U.S.C. 5211;
5219).
NOTE: There are additional exclusions under 12 CFR
1026.43(a) that generally include extensions of credit by various
state or federal government agencies or programs or by
creditors with specific designations under such programs or
extensions of credit that meet certain criteria and are extended
by certain creditors that the IRS has determined are 501(c)(3)
nonprofits. For a full list and criteria, (see 12 CFR
1026.43(a)(3)(iv)–(vii)).
Generally, loans covered under this section (which, for purposes
of the prepayment penalty provisions in 12 CFR1026.43(g),
includes reverse mortgages and temporary loans otherwise
excluded49 from the ability-to-repay provisions) may not have
prepayment penalties; however, there are exceptions for certain
fixed-rate and step-rate qualified mortgages that are not higher priced mortgage loans (as defined in 12 CFR 1026.35(a)), and
only if otherwise permitted by law. For such mortgages, the
prepayment penalties must be limited to the first three years of
the loan and may not exceed 2 percent for the first two years and
1 percent for the third year. The creditor must offer the
consumer an alternative loan without such penalties that the
creditor has a good faith belief that the consumer likely qualifies
for, with the same term, a fixed rate or step rate, substantially
equal payments, and limited points and fees (See 12 CFR
1026.43(g)).

48 For open-end credit transactions that are high-cost mortgages as defined in 12 CFR 1026.32, creditors are required to determine a borrower’s ability to repay under 12 CFR 1026.34.
49 These include a temporary or “ bridge” loan with a term of 12 months or less; a construction phase of 12 months or less of a construction-to-permanent loan; or an extension of credit made pursuant to a program administered by a housing
finance agency; by certain community development or non-profit lenders, as specified in 12 CFR 1026.43(a)(3)(v); or in connection with certain federal emergency economic stabilization programs (12 CFR 1026.43(a)(3)).

289
Q

What are the Ability to Repay Requirements Minimum Standards for Transactions Secured by a Dwelling (Ability to Repay and Qualified Mortgages) – 12 CFR 1026.43 [V-1.1 Truth in Lending Act]?

A

Ability to Repay – 12 CFR1026.43(c)
Except as provided under 12 CFR 1026.43(d) (refinancing of
non-standard mortgages), (e) (qualified mortgages), and (f)
(balloon payment qualified mortgages by certain creditors),
creditors must consider the following eight underwriting factors
when making a determination of the consumer’s ability to repay:
* The consumer’s current or reasonably expected income or
assets (excluding the value of the dwelling and any attached
real property);
* The consumer’s current employment status if the creditor
relies on the consumer’s income in determining repayment
ability;
* The consumer’s monthly payment for the mortgage loan;
* The consumer’s monthly payment on any simultaneous
loan (i.e., a covered transaction or HELOC that is being
consummated generally at the same or similar time) secured
by the same dwelling that the creditor knows or has reason
to know will be made, calculated in accordance with 12
CFR1026.43(c)(6);
* The consumer’s monthly payment for mortgage-related
obligations, including property taxes;
* The consumer’s current debt obligations, alimony, and
child support;
* The consumer’s monthly debt-to-income ratio or residual
income, calculated in accordance with 12 CFR
1026.43(c)(7); and
* The consumer’s credit history.

Creditors are required to verify this information using
reasonably reliable third-party records, with specific rules for
verification of income or assets and employment status. In the
case of the consumer’s income or assets, the creditor must use
third-party records that provide reasonably reliable evidence of
such income or assets. Creditors may verify the information
considered using the consumer’s income tax return transcripts
issued by the IRS, copies of tax returns filed by the consumer,
W-2s or similar documentation, payroll statements, financial
institution records, receipts from check-cashing or fund transfer
services, and records from the consumer’s employer or other
specified records (12 CFR 1026.43(c)(4)).
Regulation Z also provides rules for how creditors must apply
certain underwriting factors when determining whether a
consumer has the ability to repay the mortgage. For example,
creditors must calculate the monthly payment for the covered
transaction using the greater of the fully indexed rate or any
introductory interest rate, and the monthly, fully amortizing
payments that are substantially equal during the loan term.
However, special rules apply to mortgages with a balloon
payment, interest-only loans, and negative amortization loans
due to the unique characteristics of the mortgage (12 CFR
1026.43(c)(5)).
Finally, creditors may not evade the ability-to-repay
requirements by structuring a closed-end loan secured by a
dwelling as open-end credit that does not meet the definition of
open-end credit plan.

50 A covered transaction is a consumer credit transaction that is secured by a dwelling, including any real property attached to the dwelling. A covered transaction is not a home equity line of credit under 12 CFR 1026.40; a mortgage secured by a consumer’s interest in a timeshare plan; a reverse mortgage under 12
CFR 1026.33; a temporary or “ bridge” loan with a term of 12 months or less; a construction phase of 12 months or less of a construction-to-permanent loan; or an extension of credit made pursuant to a program administered by a housing
finance agency; by certain community development or non-profit lenders, as specified in 12 CFR 1026.43(a)(3)(v); or in connection with certain federal emergency economic stabilization programs.

290
Q

What are the exemption from ATR Requirements for Refinancing of Non Standard Mortgages – 12 CFR1026.43(d)
12 CFR 1026.43 [V-1.1 Truth in Lending Act]?

A

Exemption from ATR Requirements for Refinancing of NonStandard Mortgages – 12 CFR1026.43(d)
12 CFR1026.43(d) provides special rules for refinancing a
“non-standard mortgage” into a “standard mortgage.”
A “non-standard mortgage” is a covered transaction50 as defined
under 12 CFR1026.43(a) that is:
* An adjustable rate mortgage with an introductory fixed
interest rate for a period of one year or longer;
* An interest-only loan; or
* A negative amortization loan.
A “standard mortgage” is a covered transaction as defined under
12 CFR1026.43(a) with:
Periodic payments that do not cause the principal balance to
increase, do not allow the consumer to defer repayment of
the principal, or do not result in balloon payments;
* Total points and fees that are not more than those allowed
in 12 CFR1026.43(e)(3);
* A term that does not exceed 40 years;
* An interest rate that is fixed for the first five years of the
loan; and
* Proceeds that are used solely to pay off the outstanding
principal on the non-standard mortgage and closing or
settlement costs (that are required to be disclosed under
RESPA).
Current holders of non-standard mortgages or their servicers
(collectively referred to here as “holders”) can refinance nonstandard mortgages into standard mortgages without considering
a consumer’s ability to repay under 12 CFR1026.43(c), if
certain conditions are met.
To qualify for the exemption from the ability-to-repay
requirements:
* The standard mortgage must have a monthly payment that
is “materially lower”51 than the non-standard mortgage;
* The creditor must receive a written application from the
consumer for the standard mortgage no later than two
months after the non-standard mortgage is recast; and
* On the non-standard mortgage, consumers must have made
no more than one payment more than 30 days late during
the preceding 12 months and must have made no late
payments more than 30 days late in the preceding six
months of the holder receiving the application for a
standard mortgage.
For non-standard loans consummated on or after January 10,
2014, that are refinanced into standard mortgages, the exemption
from the ability-to-repay requirements for the refinancing is
available only if the non-standard mortgage met the repayment
ability requirements under 12 CFR1026.43(c) or the qualified
mortgage requirements under 12 CFR1026.43(e) as applicable.
If these conditions are satisfied and if the holder has considered
whether the standard mortgage is likely to prevent the consumer from defaulting on the non-standard mortgage once the loan
terms are recast, the holder is not required to meet the ability-torepay requirements in 12 CFR 1026.43(c). Finally, holders
refinancing a non-standard mortgage to a standard mortgage
may offer consumers rate discounts and terms that are the same
as (or better than) rate discounts and terms that the holder offers
to new consumers, consistent with the holder’s documented
underwriting practices and to the extent not prohibited by
applicable laws. For example, a holder would comply with this
requirement if it has documented underwriting practices that
provide for offering rate discounts to consumers with credit
scores above a certain threshold, even though the consumer
would not normally qualify for that discounted rate.

51 When comparing the payments, the holder must calculate the payment for the standard mortgage based on substantially equal, monthly, fully amortizing payments based on the maximum interest rate that may apply in the first five years. The holder must calculate the non-standard mortgage payment based on
substantially equal, monthly, fully amortizing payments of principal and interest using:
* The fully indexed rate as of a reasonable period of time before or after the date on which the creditor receives the consumer’s application for the standard mortgage;

291
Q

What are the Qualified Mortgages: Rebuttable Presumption and Safe Harbor (provisions) – 12 CFR 1026.43(e) [V-1.1 Truth in Lending Act]?

A

Qualified Mortgages: Rebuttable Presumption and Safe
Harbor – 12 CFR 1026.43(e)
The rule provides a presumption of compliance with the abilityto-repay requirements for creditors that originate certain types of
loans called “qualified mortgages.” There are several categories
of qualified mortgages, which are discussed below. Qualified
mortgages afford creditors and assignees greater protection
against liability under the ability-to-repay provisions. Qualified
mortgages that are not higher-priced covered transactions
receive a safe harbor under the ability-to-repay provisions,
which means the presumption of compliance cannot be rebutted.
A qualified mortgage is higher-priced if the loan’s APR exceeds
the APOR for a comparable transaction by 1.5 percentage points
or more for first-lien loans other than those that fall within the
small-creditor portfolio, temporary small-creditor balloonpayment, or balloon-payment qualified mortgage definitions,
and 3.5 percentage points for first-lien loans that fall within
those qualified mortgage definitions or for second-lien loans.
Special APR calculation rules apply to certain adjustable-rate
and step-rate loans made under the general qualified mortgage
definition that took effect on March 1, 2021, for purposes of
determining if the loan is a higher-priced qualified mortgage.
Generally, the safe harbor provides a conclusive presumption
that the creditor made a good faith and reasonable determination
of the consumer’s ability to repay. Qualified mortgages that are
higher-priced receive a rebuttable presumption of compliance
rather than a safe harbor with the ability-to-repay provisions.
This means that the loan is presumed to comply with the ability to-repay provisions, but, for example, the consumer would have
the opportunity to rebut that presumption in future ability-to repay litigation.

For a qualified mortgage that is a higher-priced covered transaction, the presumption of compliance is rebuttable by
showing that at consummation, the consumer’s income, debt
obligations, alimony, child support, and monthly payments on
the loan and mortgage-related obligations and simultaneous
loans of which the creditor was aware at consummation would
leave the consumer with insufficient residual income or assets
(other than the value of the dwelling and real property) to meet
living expenses (including recurring and material non-debt
obligations that the creditor was aware of at consummation).

Non-HPMLs: safe harbor under ATR w/presumption of compliance that is not rebuttable
HPMLs: presumption of compliance that is rebuttable

The term of the loan remaining as of the date on which the recast occurs,
assuming all scheduled payments have been made up to the recast date, and
the payment due on the recast date is made and credited as of that date; and
* The remaining loan amount, which is calculated differently depending on
whether the loan is an adjustable rate mortgage, interest-only loan, or negative
amortization loan (12 CFR 1026.43(d)(5)).

292
Q

What are the general requirements for qualified mortgages [V-1.1 Truth in Lending Act]?

A

Requirements for Qualified Mortgages – Generally – 12 CFR
1026.43(e)(2) and (3)
Loans that are qualified mortgages under the general qualified
mortgage definition must provide for regular periodic payments
that are substantially equal (except for the effect that any interest
rate change after consummation has on the payment in the case
of an adjustable-rate or step-rate mortgage) and may not have
negative amortization, interest-only payments, balloon
payments, or terms exceeding 30 years. A qualified mortgage
for loans greater than or equal to $100,000 (indexed for
inflation) may not have points and fees paid by the consumer
that exceed 3 percent of the total loan amount (although certain
“bona fide discount points” are excluded for certain loans with
pricing within prescribed ranges of APOR—the average prime
offer rate). The rule provides guidance on calculating points and
fees and thresholds for smaller loans. 52 The rule also requires
that the creditor underwrite the loan (taking into account
monthly payments for mortgage-related obligations) using the
maximum interest rate that will apply in the first five years after
the date on which the first periodic payment is due.
The general definition of a qualified mortgage also considers a
loan’s pricing. Under the amended rule issued by the Bureau,
effective March 1, 2021, a loan greater than or equal to
$110,260 (indexed for inflation) meets the general qualified
mortgage definition if the APR exceeds the APOR for a
comparable transaction by less than 2.25 percentage points as of
the date the interest rate is set. The amended rule provides
pricing thresholds higher than 2.25 percentage points above
APOR for loans with smaller loan amounts, subordinate-lien
transactions, and smaller manufactured housing loans. The
amended rule also includes a special rule for calculating the
APR for ARMs for purposes of these pricing thresholds. For a
loan to be a qualified mortgage under the general definition, the
creditor must also (1) consider the consumer’s monthly debt-to income ratio or residual income; current or reasonably expected
income or assets other than the value of the dwelling (including
any real property attached to the dwelling) that secures the loan;
and debt obligations, alimony, and child support, and (2) verify the consumer’s current or reasonably expected income or assets
other than the value of the dwelling (including any real property
attached to the dwelling) that secures the loan and the
consumer’s current debt obligations, alimony, and child support.
For transactions for which a creditor received the consumer’s
application prior to the amended rule’s mandatory compliance
date, October 1, 2022, creditors seeking to originate general
qualified mortgages will have the option of complying with
either the current general qualified mortgage definition
(described above) or the definition in place prior to March 1,
2021. The older definition did not include the price-based limit
described in the previous paragraph and instead required that the
consumer’s total monthly debt to total monthly income not
exceed 43 percent. Unlike the current definition, the older
definition further required that creditors calculate debt and
income for purposes of determining the consumer’s debt-to income ratio using the standards contained in former Appendix
Q of Regulation Z.53

52 The definition and calculation rules for points and fees are the same as those
used to determine whether a closed-end mortgage is a HOEPA loan, discussed
above at 12 CFR 1026.32(b)(2)
53 The General QM Final Rule, effective March 1, 2021, removed Appendix Q
from Regulation Z. However, for consumer applications received prior to October
1, 2022, creditors that rely on the older General QM definition must continue to
calculate debt and income for purposes of determining the consumer’s debt-toincome ratio in accordance with Appendix Q of Regulation Z as was in effect on
February 28, 2021. For consumer applications received on or after October 1,
2022, creditors must rely on the current General QM definition, which does not
include Appendix Q.

293
Q

What is the GSE Patch [V-1.1 Truth in Lending Act]?

A

Qualified Mortgages– Other Agencies – 12 CFR 1026.43(e)(4)
Regulation Z provides a temporary category of qualified
mortgages that are eligible to be purchased or guaranteed by the
Federal National Mortgage Association (Fannie Mae) or the
Federal Home Loan Mortgage Corporation (Freddie Mac)
(collectively, the government-sponsored enterprises or GSEs)
while under the conservatorship of the Federal Housing Finance
Agency (FHFA). This temporary category is commonly known
as the GSE Patch. The GSE Patch is available for transactions
that are both (1) consummated on or before the date the
applicable GSE ceases to operate under conservatorship and (2)
transactions for which the creditor receives the consumer’s
application before October 1, 2022. However, the practical
availability of the GSE Patch may be affected by policies or
agreements created by parties other than the Bureau, such as the
Preferred Stock Purchase Agreements (PSPAs), which include
restrictions on GSE purchases that rely on the GSE Patch
definition after July 1, 2021.
Further, HUD, VA, and USDA have issued definitions for
qualified mortgages for loans they insure, guarantee, or provide
under applicable law. These definitions may be found under 24
CFR 201.7 and 24 CFR 203.19 (HUD), 38 CFR 36.4300 and 38
CFR 36.4500 (VA), and 7 CFR 3555.109 (USDA).

294
Q

What are the qualified mortgage requirements for small creditor portfolio loans (Qualified Mortgage – Small Creditor Portfolio Loans – 12 CFR1026.43(e)(5)) [V-1.1 Truth in Lending Act]?

A

Mortgages that are originated and held in portfolio by certain small creditors are also qualified mortgages if they meet certain
requirements.
These mortgages must generally satisfy the requirements
applicable to qualified mortgages, including prohibitions on
negative-amortization, balloon-payment, and interest-only
features; maximum loan terms of 30 years; and points-and-fees
restrictions. The creditor must consider the consumer’s monthly
debt-to-income ratio or residual income; current or reasonably
expected income or assets other than the value of the dwelling
(including any real property attached to the dwelling) that
secures the loan; and debt obligations, alimony, and child
support, and verify the consumer’s current or reasonably
expected income or assets other than the value of the dwelling
(including any real property attached to the dwelling) that
secures the loan and the consumer’s current debt obligations,
alimony, and child support. A small creditor that satisfies the exemption criteria in 12 CFR 1026.35(b)(2)(iii)(B) and (C) is eligible to make small creditor portfolio qualified mortgages. (In contrast to 12 CFR 1026.43(f), below, eligibility for this qualified mortgage
category is not conditioned on the small creditor operating in a
rural or underserved area). For a period of three years after
consummation, the creditor may not transfer the loan, or the
loan will lose its status as a qualified mortgage. The qualified
mortgage status continues under 12 CFR 1026.43(e)(5)(ii),
however, if the creditor transfers the loan to another creditor that
meets the requirements to be a small lender, or when the loan is
transferred due to a capital restoration plan, bankruptcy, or state
or federal governmental agency order, or if the mortgage is
transferred pursuant to a merger or acquisition of the creditor. A
qualified mortgage can be transferred after three years without
losing its status.

295
Q

What are the requirements for qualified mortgages that have balloon payment features, involving small creditors in rural /underserved areas Small Creditor Rural or Underserved Balloon-Payment Qualified Mortgages and Temporary Balloon-Payment
Qualified Mortgages – 12 CFR 1026.43(f) and 1026.43(e)(6) [V-1.1 Truth in Lending Act]?

A

Small Creditor Rural or Underserved Balloon-Payment
Qualified Mortgages and Temporary Balloon-Payment
Qualified Mortgages – 12 CFR 1026.43(f) and 1026.43(e)(6)
Balloon-payment mortgages are qualified mortgages if they are
originated and held in portfolio by small creditors operating in a
rural or underserved area (see 12 CFR 1026.43(f)) and meet
certain other requirements. These mortgages must satisfy certain
requirements applicable to qualified mortgages, including
prohibitions on negative-amortization and interest-only features;
maximum loan terms of 30 years; and points-and-fees
restrictions. These loans must have a term of at least five years,
and a fixed interest rate, and meet certain basic underwriting
standards. The creditor must consider the consumer’s monthly
debt-to-income ratio or residual income; current or reasonably
expected income or assets other than the value of the dwelling
(including any real property attached to the dwelling) that
secures the loan; and debt obligations, alimony, and child
support, and verify the consumer’s current or reasonably
expected income or assets other than the value of the dwelling
(including any real property attached to the dwelling) that
secures the loan and the consumer’s current debt obligations,
alimony, and child support, but without regard to the standards in Appendix Q. This category of qualified mortgage is not
available for a loan that, at origination, is subject to a forward
commitment to be acquired by a person that does not itself
qualify for the category (under the requirements outlined in the
next paragraph).

A small creditor that satisfies the exemption criteria in 12 CFR
1026.35(b)(2)(iii)(A), (B), and (C) (higher-priced mortgage
escrow requirements) is eligible to make rural or underserved
balloon-payment qualified mortgages. For a period of three
years after consummation, the creditor may not transfer the loan,
or it will lose its status as a qualified mortgage. The qualified
mortgage status continues under 12 CFR 1026.43(f)(2),
however, if the creditor transfers the loan to another creditor that
meets the requirements to be a small rural lender, or when the
loan is transferred due to a capital restoration plan, bankruptcy,
or state or federal governmental agency order, or if the mortgage
is transferred pursuant to a merger or acquisition of the creditor.
A qualified mortgage can be transferred after three years
without losing its status. There is also a temporary qualified mortgage category for balloon-payment mortgages that would otherwise meet the requirements of 12 CFR 1026.43(f) but that are originated by small creditors that do not operate in a rural or underserved area. This category is applicable to covered transactions for which the application was received before April 1, 2016 (12 CFR 1026.43(e)(6)(ii)).

296
Q

What is a seasoned qualified mortgage Qualified Mortgage – Seasoned Loans – 12 CFR 1026.43(e)(7)? [V-1.1 Truth in Lending Act]?

A

Qualified Mortgage – Seasoned Loans – 12 CFR
1026.43(e)(7)
The Seasoned QM Final Rule, effective March 1, 2021, created
a new category of qualified mortgage known as seasoned
qualified mortgages. To be eligible to be a seasoned qualified
mortgage, a covered transaction must be a first-lien, fixed-rate
loan that has met certain performance requirements over a
seasoning period of at least 36 months, be held in portfolio by
the originating creditor or first purchaser until the end of the
seasoning period (subject to certain enumerated exceptions),
comply with general restrictions on product features and points
and fees, and meet certain underwriting requirements.
A loan made by any creditor, regardless of size, is eligible to
become a seasoned qualified mortgage if at the end of the
seasoning period it meets the requirements in the Seasoned QM
Final Rule. Loans that satisfy another QM definition at
consummation also can be seasoned qualified mortgages if the
requirements for seasoned qualified mortgages are met.

297
Q

What are the qualified mortgage conditions for institutions with less than $10 billion in assets? Qualified Mortgage – Insured depository institution or insured credit union that, together with its affiliates, has less than $10 billion in total consolidated assets (covered institution): Portfolio loans – 15 U.S.C. 1639c(b)(2)(F) 54 [V-1.1 Truth in Lending Act]?

A

Under EGRRCPA, residential mortgages that are originated and
held in portfolio by covered institutions are qualified mortgages
if they meet certain statutory requirements. Such loans are
subject to prepayment penalty limitations and must not have
negative amortization or interest-only features, have points and
fees within applicable limits, and consider and document debt,
income and assets. The creditor must consider and document (as
described in the statute) debt, income, and financial resources of
the consumer in underwriting the loan. The loan loses its
qualified mortgage status upon sale, assignment, or transfer,
except in the case of a transfer (1) due to bankruptcy or failure;
(2) to another covered institution that also retains the loan in
portfolio; (3) pursuant to a merger or acquisition by or to
another person who retains the loan in portfolio; or (4) to a
wholly owned subsidiary, provided that the loan is considered
an asset by the covered institution for regulatory accounting
purposes.
54 This statutory provision is effective without any requirement to adopt
regulations, and Regulation Z has not been amended to incorporate this provision
as of the date of these procedures.

298
Q

What is covered under Subpart F of TIL Subpart F – Special Rules for Private Education Loans [V-1.1 Truth in Lending Act]?

A

Subpart F relates to private education loans. It contains rules on
disclosures 12 CFR1026.46, the right to cancel the loan 12 CFR
1026.47, and limitations on changes in terms after approval and
on co-branding in the marketing of private education loans (12
CFR1026.48).

299
Q

What are the special disclosure requirements (applicability/coverage) on private education loans under Subpart F of TIL Subpart F – Special Rules for Private Education Loans [V-1.1 Truth in Lending Act]?

A

Special Disclosure Requirements for Private Education
Loans – 12 CFR 1026.46
The disclosures required under Subpart F apply only to private
education loans. Except where specifically provided otherwise,
the requirements and limitations of Subpart F are in addition to
the requirements of the other subparts of Regulation Z.
A private education loan means an extension of credit that:
* Is not made, insured, or guaranteed under title IV of the
Higher Education Act of 1965;
* Is extended to a consumer expressly, in whole or part, for
postsecondary educational expenses, regardless of whether
the loan is provided by the educational institution that the
student attends; and
* Does not include open-end credit or any loan that is secured
by real property or a dwelling.
A private education loan does not include an extension of credit
in which the covered educational institution is the creditor if:
The term of the extension of credit is 90 days or less; or
* An interest rate will not be applied to the credit balance,
and the term of the extension of credit is one year or less,
even if the credit is payable in more than four installments.

300
Q

When must disclosures be given for private education loans under Subpart F of TIL Subpart F – Special Rules for Private Education Loans [V-1.1 Truth in Lending Act]?

A

Content of Disclosures – 12 CFR 1026.47
Disclosure Requirements
This section establishes the content that a creditor must include
in its disclosures to a consumer at three different stages in the
private education loan origination process:
* Application or Solicitation Disclosures – With any
application or solicitation;
* Approval Disclosures – With any notice of approval of the
private education loan; and
* Final Disclosures – After the consumer accepts the loan. In
addition, 12 CFR1026.48(d) requires that the disclosures
must be provided at least three business days prior to
disbursement of the loan funds.

301
Q

What are the disclosure requirements related to cancellation on private education loans under Subpart F of TIL Subpart F – Special Rules for Private Education Loans [V-1.1 Truth in Lending Act]?

A

Rights of the Consumer
The creditor must disclose that, if approved for the loan, the
consumer has the right to accept the loan on the terms approved
for up to 30 calendar days. The disclosure must inform the
consumer that the rate and terms of the loan will not change
during this period, except for changes to the rate based on
adjustments to the index used for the loan and other changes
permitted by law. The creditor must disclose that the consumer
also has the right to cancel the loan, without penalty, until
midnight of the third business day following the date on which
the consumer receives the final disclosures.

302
Q

What are the limitations on private education loans under Subpart F of TIL Subpart F – Special Rules for Private Education Loans [V-1.1 Truth in Lending Act]?

A

Limitations on Private Education Loans
– 12 CFR 1026.48
This section contains rules and limitations on private education
loans, including:
1. A prohibition on co-branding in the marketing of private
education loans;
2. Rules governing the 30-day acceptance period and three
business-day cancellation period and prohibition on
disbursement of loan proceeds until the cancellation period
has expired;
3. The requirement that the creditor obtain a a self-certification
form from the consumer before consummation; and 4. The requirement that creditors in preferred lender
arrangements provide certain information to covered
educational institutions.

303
Q

What are the prohibitions co-branding of private education loans under Subpart F of TIL Subpart F – Special Rules for Private Education Loans [V-1.1 Truth in Lending Act]?

A

Co-Branding Prohibited
Regulation Z prohibits creditors from using the name, emblem,
mascot, or logo of a covered institution (or other words,
pictures, or symbols readily identified with a covered
institution) in the marketing of private education loans in a way
that implies endorsement by the educational institution.
Marketing that refers to an educational institution does not
imply endorsement if the marketing includes a clear and
conspicuous disclosure that is equally prominent and closely
proximate to the reference to the institution that the educational
institution does not endorse the creditor’s loans, and that the
creditor is not affiliated with the educational institution. There is
also an exception in cases where the educational institution
actually does endorse the creditor’s loans, but the marketing
must make a clear and conspicuous disclosure that is equally
prominent and closely proximate to the reference to the
institution that the creditor, and not the educational institution, is
making the loan.

304
Q

What are the Private Education Loan Protections in the Event of Death or Bankruptcy – 15 U.S.C. 1650 [V-1.1 Truth in Lending Act]?

A

Private Education Loan Protections in the Event of Death or
Bankruptcy – 15 U.S.C. 1650
TILA defines a cosigner with respect to a private education loan
as any individual who is liable for the obligation of another
without compensation regardless of how designated in the
contract or instrument, and includes any person whose signature
is requested as a condition to grant credit or to forbear on
collection of the private education loan. This definition does not
extend to obligations intended to consolidate a consumer’s preexisting private education loan. A cosigner does not include a
spouse whose signature is required to perfect a security interest
in the loan.

EGRRCPA amended TILA to enhance consumer protections for
student borrowers and cosigners of student loans. Specifically, a
private education loan creditor may not declare a default or
accelerate a debt against a student obligor on the sole basis of
bankruptcy or death of a cosigner. Additionally, the holder of a
private education loan must release, within a reasonable time
frame, any cosigner of their obligations related to the loan, when
the holder is notified of the death of a student obligor. The
holder or servicer of the private education loan, as applicable,
must notify, within a reasonable time frame, a cosigner who is
released of their obligations. A private education loan creditor
also must provide a student obligor the option to designate an
individual to have the legal authority to act on behalf of the
student obligor in the event of death of the obligor. These
protections apply only to private education loan agreements
entered into on or after November 24, 2018.

305
Q

What is covered under Subpart G of TIL - Subpart G – Special Rules Applicable To Credit Card Accounts and Open-End Credit Offered To College Students [V-1.1 Truth in Lending Act]?

A

Subpart G – Special Rules Applicable To Credit Card
Accounts and Open-End Credit Offered To College
Students
Subpart G relates to credit card accounts under an open-end (not
home-secured) consumer credit plan (except for 12 CFR
1026.57(c), which applies to all open-end credit plans). This
subpart contains rules regarding credit and charge card application
and solicitation disclosures 12 CFR1026.60, as well as hybrid
prepaid-credit cards (12 CFR 1026.61). It also contains rules on
evaluation of a consumer’s ability to make the required payments
under the terms of an account 12 CFR1026.51, limits the fees
that a consumer can be required to pay 12 CFR1026.52, and
contains rules on allocation of payments in excess of the
minimum payment (12 CFR1026.53). The subpart also sets forth
certain limitations on the imposition of finance charges as the
result of a loss of a grace period 12 CFR 1026.54 and on
increases in annual percentage rates, fees, and charges for credit
card accounts 12 CFR1026.55, including the reevaluation of rate
increases (12 CFR1026.59). This subpart prohibits the
assessment of fees or charges for over-the-limit transactions
unless the consumer affirmatively consents to the creditor’s
payment of over-the-limit transactions (12 CFR1026.56). This
subpart also sets forth rules for reporting and marketing of college
student open-end credit (12 CFR1026.57). Finally, it sets forth
requirements for the Internet posting of credit card accounts under n open-end (not home-secured) consumer credit plan (12 CFR 1026.58).

306
Q

What are the ATR requirements under Subpart G of TIL - Subpart G – Special Rules Applicable To Credit Card Accounts and Open-End Credit Offered To College Students [V-1.1 Truth in Lending Act]?

A

Evaluation of the Consumer’s Ability to Pay
– 12 CFR 1026.51
Regulation Z requires credit card issuers to consider a
consumer’s ability to pay before opening a new credit card
account or increasing the credit limit for an existing credit card
account. Additionally, the rule provides specific requirements
that must be met before opening a new credit card account or
increasing the credit limit on an existing account when the
consumer is under the age of 21.
When evaluating a consumer’s ability to pay, credit card issuers
must perform a review of a consumer’s income or assets and
current obligations. Card issuers are permitted, however, to rely
on information provided by the consumer. The rule does not
require card issuers to verify a consumer’s statements; a card
issuer may base its determination of ability to repay on facts and
circumstances known to the card issuer (Comment 51(a)(1)(i)-
2). A card issuer may also consider information obtained
through any empirically derived, demonstrably, and statistically
sound model that reasonably estimates a consumer’s income or
assets.
Card issuers may consider any income and assets to which the
consumer has a reasonable expectation of access or may limit
their consideration to the consumer’s independent income and
assets. The rule also requires that issuers consider at least one of
the following:
* The ratio of debt obligations to income;
* The ratio of debt obligations to assets; or
* The income the consumer will have after paying debt
obligations (i.e., residual income).
The rule also provides that it would be unreasonable for a card
issuer not to review any information about a consumer’s
income, assets, or current obligations, or to issue a credit card to
a consumer who does not have any income or assets.
Because credit card accounts typically require consumers to
make a minimum monthly payment that is a percentage of the
total balance (plus, in some cases, accrued interest and fees),
card issuers are required to consider the consumer’s ability to
make the required minimum payments. Card issuers must also
establish and maintain reasonable written policies and
procedures to consider a consumer’s income or assets and
current obligations. Because the minimum payment is unknown
at account opening, the rule requires that card issuers use a
reasonable method to estimate a consumer’s minimum payment.
The regulation provides a safe harbor for card issuers to estimate
the required minimum periodic payment if the card issuer:
1. Assumes utilization, from the first day of the billing cycle,
of the full credit line that the card issuer is considering
offering to the consumer; and
2. Uses a minimum payment formula employed by the card
issuer for the product that the card issuer is considering
offering to the consumer or, in the case of an existing
account, the minimum payment formula that currently
applies to that account, provided:
a. If the minimum payment formula includes interest
charges, the card issuer estimates those charges using
an interest rate that the card issuer is considering
offering to the consumer for purchases or, in the case
of an existing account, the interest rate that currently
applies to purchases; and
b. If the applicable minimum payment formula includes
mandatory fees, the card issuer must assume that such
fees have been charged to the account.

307
Q

What are the requirements under Subpart G of TIL related to consumers under 21 (and issuance of credit cards) - Subpart G – Special Rules Applicable To Credit Card Accounts and Open-End Credit Offered To College Students [V-1.1 Truth in Lending Act]?

A

Specific Requirements for Underage Consumers – 12 CFR
1026.51(b)(1)
Regulation Z prohibits the issuance of a credit card to a
consumer who has not attained the age of 21 unless the
consumer has submitted a written application and the creditor
has:
* Information indicating that the underage consumer has an
independent ability to make the required minimum
payments on the account; or * The signature of a cosigner, guarantor, or joint applicant
who has attained the age of 21, who has the ability to repay
debts (based on 12 CFR1026.51) incurred by the underage
consumer in connection with the account, and who assumes
joint liability for all debts or secondary liability for any
debts incurred before the underage consumer attains 21
years of age.
For credit line increases:
* If an account was opened based on the underage
consumer’s independent ability to repay, in order to
increase the consumer’s credit line before he or she turns
21, the issuer either must determine that the consumer has
an independent ability to make the required minimum
payments at the time of the contemplated increase, or must
obtain an agreement from a cosigner, guarantor, or joint
applicant who is 21 or older and who has the ability to
repay debts to assume liability for any debt incurred on the
account.
* If the account was opened based on the ability of a cosigner
over the age of 21 to pay, the issuer must obtain written
consent from that cosigner before increasing the credit
limit.

308
Q

What are the Limitations on Fees During First Year After Account Opening – 12 CFR1026.52(a) under Subpart G of TIL: Subpart G – Special Rules Applicable To Credit Card Accounts and Open-End Credit Offered To College Students [V-1.1 Truth in Lending Act]?

A

Limitations of Fees – 12 CFR 1026.52
Limitations on Fees During First Year After Account Opening
– 12 CFR1026.52(a)
During the first year after account opening, issuers are
prohibited from requiring consumers to pay fees (other than fees
for late payments, returned payments, and exceeding the credit
limit) that in the aggregate exceed 25 percent of the initial credit
limit in effect when the account is opened. An account is
considered open no earlier than the date on which the account
may first be used by the consumer to engage in transactions.
With regard to a covered separate credit feature and an asset
feature on a prepaid account that are both accessible by a hybrid
prepaid-credit card, where the credit feature is a credit card
account under an open-end (not home-secured) consumer credit
plan, this restriction also applies to fees or charges imposed on
the asset feature of the prepaid account that are charges imposed
as part of the plan under 12 CFR 1026.6(b)(3) (Comments
6(b)(3)(iii)(D)-1 and 52(a)(2)-2).
NOTE: The 25 percent limitation on fees does not apply to fees
assessed prior to opening the account.

309
Q

What are the Limitations on Penalty Fees – 12 CFR 1026.52(b) under Subpart G of TIL: Subpart G – Special Rules Applicable To Credit Card Accounts and Open-End Credit Offered To College Students [V-1.1 Truth in Lending Act]?

A

Limitations on Penalty Fees – 12 CFR 1026.52(b)
TILA requires that penalty fees imposed by card issuers be
reasonable and proportional to the violation of the account
terms. Among other things, the regulation prohibits credit card
issuers from charging a penalty fee of more than $29 for paying
late or otherwise violating the account’s terms for the first
violation, $40 for an additional violation of the same type during the same billing cycle or one of the next six billing cycles, or 3
percent of the delinquent balance on the charge card account
that requires payment of outstanding balances in full at the end
of each billing cycle if payment has not been received for two or
more consecutive billing cycles unless the issuer determines that
a higher fee represents a reasonable proportion of the costs it
incurs as a result of that type of violation and reevaluates that
determination at least once every 12 months. 55 With regard to a
covered separate credit feature and an asset feature on a prepaid
account that are both accessible by a hybrid prepaid-credit card,
where the credit feature is a credit card account under an openend (not home-secured) consumer credit plan, this provision
also applies to any fee for violating the terms or other
requirements of the credit feature, regardless of whether those
fees are imposed on the credit or asset feature of the prepaid
account (Comment 52(b)-3).
Credit card issuers are not permitted to charge penalty fees that
exceed the dollar amount associated with the consumer’s
violation of the terms or other requirements of the credit card
account. For example, card issuers are not permitted to charge a
$40 fee when a consumer is late making a $20 minimum
payment. Instead, in this example, the fee cannot exceed $20.
The regulation also bans imposition of penalty fees when there
is no dollar amount associated with the violation, such as fees
based on “inactivity” fees based on the consumer’s failure to use
the account to make new purchases, or declined transaction fees
for credit transactions that the card issuer declines to authorize.
With regard to a covered separate credit feature and an asset
feature on a prepaid account that are both accessible by a hybrid
prepaid-credit card where the credit feature is a credit card
account under an open-end (not home-secured) consumer credit
plan, the regulation prohibits a card issuer from imposing
declined transaction fees in connection with the credit feature,
regardless of whether the declined transaction fee is imposed on
the credit feature or on the asset feature of the prepaid account
(Comment 52(b)(2)(i)-7). The regulation also prohibits issuers
from charging multiple penalty fees based on a single late
payment or other violation of the account terms.
55 The dollar amounts in this paragraph may be adjusted annually by the CFPB to
reflect changes in the Consumer Price Index that warrant an increase or decrease
of a whole dollar. The amounts increased in 2022 to $30 and $41 from $29 and
$40, respectively, effective January 1, 2022. Further adjustments may be made in
subsequent years (See 12 CFR 1026.52(b)(1)(ii)(D); Comment 52(b)(1)(ii) – 2).

310
Q

What are the Payment Allocation Requirements under Subpart G of TIL: Subpart G – Special Rules Applicable To Credit Card Accounts and Open-End Credit Offered To College Students [V-1.1 Truth in Lending Act]?

A

Payment Allocation – 12 CFR 1026.53
When different rates apply to different balances on a credit card
account, issuers are generally required to allocate payments in
excess of the minimum payment first to the balance with the
highest APR and then to any remaining portion to the other
balances in descending order based on the applicable APR.

For deferred interest programs, however, issuers must allocate
excess payments first to the deferred interest balance during the
last two billing cycles of the deferred interest period. In
addition, during a deferred interest period, issuers are permitted (but not required) to allocate excess payments in the manner
requested by the consumer.

For accounts with secured balances, issuers are permitted (but
not required) to allocate excess payments to the secured balance
if requested by the consumer.

311
Q

What are the double-cycle billing and grace period requirements under Subpart G of TIL: Subpart G – Special Rules Applicable To Credit Card Accounts and Open-End Credit Offered To College Students [V-1.1 Truth in Lending Act]?

A

Double-Cycle Billing and Partial Grace Period – 12 CFR
1026.54
Issuers are generally prohibited from imposing finance charges
on balances for days in previous billing cycles as a result of the
loss of a grace period. In addition, when a consumer pays some,
but not all, of a balance prior to the expiration of a grace period,
an issuer is prohibited from imposing finance charges on the
portion of the balance that has been repaid.

312
Q

What are the Restrictions on Applying Increased Rates to Existing
Balances and Increasing Certain Fees and Charges – 12
CFR 1026.55 under Subpart G of TIL: Subpart G – Special Rules Applicable To Credit Card Accounts and Open-End Credit Offered To College Students [V-1.1 Truth in Lending Act]?

A

Restrictions on Applying Increased Rates to Existing
Balances and Increasing Certain Fees and Charges – 12
CFR 1026.55
Unless an exception applies, a card issuer must not increase an
annual percentage rate or a fee or charge required to be
disclosed under 12 CFR1026.6(b)(2)(ii), (b)(2)(iii), or
(b)(2)(xii) on a credit card account. With regard to a covered
separate credit feature and an asset feature on a prepaid account
that are both accessible by a hybrid prepaid-credit card where
the credit feature is a credit card account under an open-end (not
home-secured) consumer credit plan, this restriction applies
regardless of whether these fees or annual percentage rates are
imposed on the asset feature of the prepaid account or on the
credit feature (Comment 55(a)-3). There are some general
exceptions to the prohibition against applying increased rates to
existing balances and increasing certain fees or charges:
* A temporary or promotional rate or temporary fee or charge
that lasts at least six months, and that is required to be
disclosed under 12 CFR1026.6(b)(2)(ii), (b)(2)(iii), or
(b)(2)(xii), provided that the card issuer complied with
applicable disclosure requirements. Fees and charges
required to be disclosed under 12 CFR 1026.6(b)(2)(ii),
(b)(2)(iii), or (b)(2)(xii) are periodic fees for issuance or
availability of an open-end plan (such as an annual fee); a
fixed finance charge (and any minimum interest charge)
that exceeds $1; or a charge for required insurance, debt
cancellation, or debt suspension;
* The rate is increased due to the operation of an index
available to the general public and not under the card
issuer’s control (i.e., the rate is a variable rate);
* The minimum payment has not been received within 60
days after the due date, provided that the card issuer complied with applicable disclosure requirements and
adheres to certain requirements when a series of on-time
payments are received;
* The consumer successfully completes or fails to comply
with the terms of a workout arrangement, provided that
card issuer complied with applicable disclosure
requirements and adheres to certain requirements upon the
completion or failure of the arrangement; and
* The APR on an existing balance or a fee or charge required
to be disclosed under 12 CFR 1026.6(b)(2)(ii), (b)(2)(iii),
or (b)(2)(xii) has been reduced pursuant to the
Servicemembers Civil Relief Act (SCRA) or a similar
federal or state statute or regulation. The creditor is
permitted to increase the rate, fee, or charge once the SCRA
ceases to apply, but only to the rate, fee, or charge that
applied prior to the reduction.

Regulation Z’s limitations on the application of increased rates
and certain fees and charges to existing balances continue to
apply when the account is closed, acquired by another institution
through a merger or the sale of a credit card portfolio, or when
the balance is transferred to another credit account issued by the
same creditor (or its affiliate or subsidiary).
Issuers are generally prevented from increasing the APR
applicable to new transactions or a fee or charge subject to 12
CFR1026.6(b)(2)(ii), (b)(2)(iii), or (b)(2)(xii) during the first year
after an account is opened. After the first year, issuers are
permitted to increase the APRs that apply to new transactions or a
fee or charge subject to 12 CFR1026.6(b)(2)(ii), (b)(2)(iii), or
(b)(2)(xii) so long as the creditor complies with the regulation’s
45-day advance notice requirement (12 CFR1026.9).
Regulation Z’s limitations on the application of increased rates
to existing balances and limitations on the increase of certain
fees or charges apply upon cessation of a waiver or rebate of
interest, fees, or charges if the issuer promotes the waiver or
rebate.

313
Q

What are the Consumer Consent Requirements regarding Fees for Transactions that Exceed the Credit Limit – 12 CFR 1026.56 [V-1.1 Truth in Lending Act]?

A

Consumer consent requirement – Regulation Z requires an
issuer to obtain a consumer’s express consent (or opt in) before
the issuer may impose any fees on a consumer’s credit card
account for making an extension of credit that exceeds the
account’s credit limit. Prior to providing such consent, the
consumer must be notified by the issuer of any fees that may be
assessed for an over-the-limit transaction. If the consumer
consents, the issuer is also required to provide written
confirmation (or electronic confirmation if the consumer agrees)
of the consumer’s consent and a notice of the consumer’s right
to revoke that consent on the front page of any periodic
statement that reflects the imposition of an over-the-limit fee.
Prior to obtaining a consumer’s consent to the payment of over the-limit transactions, the issuer must provide the consumer with
a notice disclosing, among other things, the dollar amount of
any charges that will be assessed for an over-the-limit
transaction, as well as any increased rate that may apply if the
consumer exceeds the credit limit. Issuers are prevented from
assessing any over-the-limit fee or charge on an account unless
the consumer consents to the payment of transactions that
exceed the credit limit.

314
Q

What are the prohibited practices regarding Fees for Transactions that Exceed the Credit Limit? [V-1.1 Truth in Lending Act]?

A

Prohibited practices – Even if the consumer has affirmatively
consented to the issuer’s payment of over-the-limit transactions,
Regulation Z prohibits certain issuer practices in connection
with the assessment of over-the-limit fees or charges. An issuer
can only charge one over-the-limit fee or charge per billing
cycle. In addition, an issuer cannot impose an over-the-limit fee
on the account for the same transaction in more than three
billing cycles. Furthermore, fees may not be imposed for the
same transaction in the second or third billing cycle unless the
consumer has failed to reduce the account balance below the
credit limit by the payment due date in that cycle.
Regulation Z also prohibits unfair or deceptive acts or practices
in connection with the manipulation of credit limits in order to
increase over-the-limit fees or other penalty charges.
Specifically, issuers are prohibited from engaging in three
practices:
* Assessing an over-the-limit fee because the creditor failed
to promptly replenish the consumer’s available credit;
* Conditioning the amount of available credit on the
consumer’s consent to the payment of over-the-limit
transactions (e.g., opting in to an over-the-limit service to
obtain a higher credit limit); and
* Imposing any over-the-limit fee if the credit limit is
exceeded solely because of the issuer’s assessment of
accrued interest charges or fees on the consumer’s account.

315
Q

What are the Special Rules for Marketing to Students [V-1.1 Truth in Lending Act]?

A

Special Rules for Marketing to Students – 12 CFR 1026.57
Regulation Z establishes several requirements related to the
marketing of credit cards and other open-end consumer credit
plans to students at an institution of higher education, including
the marketing of a covered separate credit feature accessible by
a hybrid prepaid-credit card and prepaid account and a prepaid
account where a covered separate credit feature accessible by a
hybrid prepaid-credit card may be added in the future, to
students at an institution of higher education (Comments
57(a)(1)-1, 57(a)(5)-1, and 57(c)-7). The regulation limits a
creditor’s ability to offer a college student any tangible item to
induce the student to apply for or participate in an open-end
consumer credit plan offered by the creditor. Specifically,
Regulation Z prohibits a card issuer from offering tangible items
as an inducement:
* On the campus of an institution of higher education;
* Near the campus of an institution of higher education; or
* At an event sponsored by or related to an institution of
higher education
A tangible item means physical items, such as gift cards, tshirts, or magazine subscriptions, but does not include
nonphysical items such as discounts, reward points, or
promotional credit terms. With respect to offers “near” the
campus, the commentary to the regulation states that a location
that is within 1,000 feet of the border of the campus is
considered near the campus.
Regulation Z also requires card issuers to submit an annual report to the CFPB containing the terms and conditions of business,
marketing, or promotional agreements with an institution of higher
education or an alumni organization or foundation affiliated with an institution of higher education

316
Q

What are the requirements surrounding the Online Disclosure of Credit Card Agreements – 12 CFR 1026.58 [V-1.1 Truth in Lending Act]?

A

Online Disclosure of Credit Card Agreements – 12 CFR
1026.58
The regulation requires that issuers post credit card agreements
on their websites and to submit those agreements to the CFPB
for posting on a website maintained by the CFPB. There are
three exceptions for when issuers are not required to provide
statements to the CFPB:
* The issuer has fewer than 10,000 open credit card accounts;
or
* The agreement currently is not offered to the public and the
agreement is used only for one or more private label credit
card plans with credit cards usable only at a single
merchant or group of affiliated merchants and that involves
fewer than 10,000 open accounts; or
* The agreement currently is not offered to the public and the
agreement is for one or more plans offered to test a new
product offered only to a limited group of consumers for a
limited time that involves fewer than 10,000 open accounts.

317
Q

What are the requirements surrounding the Reevaluation of Rate Increases? [12 CFR 1026.59 [V-1.1 Truth in Lending Act]?

A

Reevaluation of Rate Increases – 12 CFR 1026.59
For any rate increase imposed on or after January 1, 2009, that
requires 45 days advance notice, the regulation requires card
issuers to review the account no less frequently than once each
six months and, if appropriate based on that review, reduce the
annual percentage rate. The requirement to reevaluate rate
increases applies both to increases in annual percentage rates
based on consumer-specific factors, such as changes in the
consumer’s creditworthiness, and to increases in annual
percentage rates imposed based on factors that are not specific
to the consumer, such as changes in market conditions or the
issuer’s cost of funds. If, based on its review, a card issuer is
required to reduce the rate applicable to an account, the final
regulation requires that the rate be reduced within 45 days after
completion of the evaluation.

This review must consider either the same factors on which the
increase was originally based or the factors the card issuer
currently considers in determining the annual percentage rate
applicable to similar new credit card accounts.

318
Q

What is a hybrid prepaid credit card [12 CFR 1026.59 [V-1.1 Truth in Lending Act]?

A

Hybrid Prepaid-Credit Cards – 12 CFR 1026.61
Generally, this section applies to credit offered in connection
with a prepaid account. A prepaid card is a hybrid prepaid-credit
card when it has a separate accessible credit feature, or a credit
feature structured as a negative balance on the asset feature of
the prepaid account (except as described below). Further, a
hybrid prepaid-credit card is a credit card for the purposes of
this regulation with respect to those credit features.

A prepaid card is a hybrid prepaid-credit card with respect to a
separate credit feature when it is a single device that can be used
from time to time to access the separate credit feature where the
following two conditions are both satisfied: (1) the card can be
used to draw, transfer, or authorize the draw or transfer of credit
from the separate credit feature in the course of authorizing,
settling, or otherwise completing transactions conducted with
the card to obtain goods or services, obtain cash, or conduct
person-to-person transfers; and (2) the separate credit feature is
offered by the prepaid account issuer, its affiliate, or its business
partner. A separate credit feature that is accessed by a hybrid
prepaid-credit card is described as a “covered separate credit
feature.” A prepaid card is not a hybrid prepaid-credit card with
respect to a separate credit feature if it does not meet the two
conditions discussed above, although that separate credit feature
may be subject to other provisions of Regulation Z depending
on its own terms and conditions, independent of the connection
to the prepaid account.

Generally, the regulation prohibits structuring a hybrid prepaidcredit card to access credit through a negative balance on the
asset feature of a prepaid account. However, a prepaid card is
not a hybrid prepaid-credit card with respect to credit extended
through a negative balance on the asset feature of a prepaid
account if several conditions are met. One condition is that the
prepaid card cannot access credit from a covered separate credit
feature that is offered by a prepaid account issuer or its affiliate.
In addition, the prepaid account issuer must have an established
policy and practice of either: declining to authorize any
transaction for which it reasonably believes a consumer has
insufficient or unavailable funds in the asset feature of the
prepaid account at the time the transaction is authorized to cover
the amount of the transaction; or declining to authorize such
transactions except when (1) the amount of the transaction will
not cause the asset feature balance to become negative by more
than $10 at the time of the authorization, or (2) the issuer has
received an instruction, confirmation, or request to load funds
from a separate asset account to the prepaid account, but the
funds have not yet settled and the amount of the transaction will
not cause the asset balance to become negative at the time of the
authorization by more than the incoming or requested load
amount. Furthermore, under this exception, the issuer may not
impose any of the following fees or charges on the asset feature

of the prepaid account:
* Fees or charges for opening, issuing, or holding a negative
balance on the asset feature, or for the availability of credit,
whether imposed on a one-time or periodic basis;56
* Fees or charges that will be imposed only when credit is
extended on the asset feature or when there is a negative
balance on the asset feature;57 and
* Fees or charges where the amount of the fee or charge is
higher when credit is extended on the asset feature or when
there is a negative balance on the asset feature.
* Issuers must wait at least 30 days after a prepaid account is
registered before opening a covered separate credit feature
accessible by a hybrid prepaid-credit card, making a
solicitation or providing an application to open a covered
separate credit feature that could be accessible by the
hybrid prepaid-credit card, or allowing an existing credit
feature opened prior to the consumer obtaining the prepaid
account to become a covered separate credit feature
accessible by the hybrid prepaid-credit card. Issuers must
obtain an application or specific request from the consumer
to link such a credit feature to a prepaid account (Comment
12(a)(1)-7.ii).

319
Q

What are the Civil Liabilities of Non-Compliance with TILA –TILA Sections 129B, 129C, 130 and 131 [V-1.1 Truth in Lending Act]?

A

Civil Liability –TILA Sections 129B, 129C, 130 and 131
If a creditor fails to comply with any requirements of the TILA,
other than with the advertising provisions of chapter 3, it may be
held liable to the consumer for:
* Actual damage, and
* Cost of any successful legal action together with reasonable
attorney’s fees.
The creditor also may be held liable for any of the following:
* In an individual action, twice the amount of the finance
charge involved.
* In an individual action relating to an open-end credit
transaction that is not secured by real property or a
dwelling, twice the amount of the finance charge involved,
with a minimum of $500 and a maximum of $5,000 or such
higher amount as may be appropriate in the case of an
established pattern or practice of such failure.

In an individual action relating to a closed-end credit
transaction secured by real property or a dwelling, not less
than $400 and not more than $4,000.
* In a class action, such amount as the court may allow (with
no minimum recovery for each class member). However,
the total amount of recovery in any class actions arising out
of the same failure to comply by the same creditor cannot
be more than $1 million or 1 percent of the creditor’s net
worth, whichever is less.
A creditor that fails to comply with TILA Section 129, 15
U.S.C. Section 1639 (requirements for certain mortgages), may
be held liable to the consumer for all finance charges and fees
paid by the consumer unless the creditor demonstrates that the
failure was not material. A mortgage originator that is not a
creditor and that fails to comply with TILA Section 129B
(requirements for mortgage loan originators) also may be liable
to consumers for the greater of actual damages or an amount
equal to three times the total amount of direct and indirect
compensation or gain to the mortgage originator in connection
with the loan, plus costs, including reasonable attorney’s fees. In
addition, TILA Section 130(a) provides that a creditor may be
liable for failure to comply with the ability-to-repay
requirements of TILA Section 129C(a) unless the creditor
demonstrates that failure to comply was not material.
Generally, civil actions that may be brought against a creditor
may be maintained against any assignee of the creditor only if
the violation is apparent on the face of the disclosure statement
or other documents assigned, except where the assignment was
involuntary. For high-cost mortgage loans (under 12 CFR
1026.32(a)), any subsequent purchaser or assignee is subject to
all claims and defenses that the consumer could assert against
the creditor, unless the assignee demonstrates that it could not
reasonably have determined that the loan was a high-cost
mortgage loan subject to (12 CFR1026.32).
In specified circumstances, the creditor or assignee has no
liability if it corrects identified errors within 60 days of
discovering the errors and prior to the institution of a civil action
or the receipt of written notice of the error from the obligor.
Additionally, a creditor and assignee will not be liable for bona
fide errors that occurred despite the maintenance of procedures
reasonably adapted to avoid any such error.
Moreover, the TILA also provides consumers with the right to
assert a violation of the TILA’s anti-steering provisions or the
ability-to-repay standards for residential mortgage loan
requirements “as a matter of defense by recoupment or setoff”
against a foreclosure action. In general, the amount of
recoupment or setoff shall be equal to the amount that the consumer would be entitled to generally under 15 U.S.C.
1640(a) for a valid claim, plus the cost to the consumer of the
action (including reasonable attorney’s fees).
Refer to Sections 129B, 129C, 130, and 131 of TILA for more
information.

56 This provision does not prohibit fees or charges to open, issue, or hold the
prepaid account generally, where the amount of the fee or charge imposed on the
asset feature is not higher based on whether credit might be offered or has been
accepted, whether or how much credit the consumer has accessed, or the amount
of credit available.

57 This provision does not prohibit fees or charges for the actual c

320
Q

What are the criminal liability consequences of non-compliance with the TILA? [V-1.1 Truth in Lending Act]?

A

Criminal Liability –TILA Section 112
Anyone who willingly and knowingly fails to comply with any
requirement of the TILA will be fined not more than $5,000 or
imprisoned not more than one year, or both.

321
Q

What administrative actions can institutions be placed under for non-compliance with the TILA? [V-1.1 Truth in Lending Act]?

A

Administrative Actions – TILA Section 108
TILA authorizes federal regulatory agencies,
58 when carrying
out enforcement activities, to require financial institutions to
make monetary and other adjustments to the consumers’
accounts when the true finance charge or APR exceeds the
disclosed finance charge or APR by more than a specified
accuracy tolerance. That authorization extends to unintentional
errors, including isolated violations (e.g., an error that occurred
only once or errors, often without a common cause, that
occurred infrequently and randomly).
Under certain circumstances, the TILA requires federal
regulatory agencies to order financial institutions to reimburse
consumers when understatement of the APRor finance charge
involves:
* Patterns or practices of violations (e.g., errors that occurred,
often with a common cause, consistently or frequently,
reflecting a pattern with a specific type or types of
consumer credit);
* Gross negligence; or
* Willful noncompliance intended to mislead the person to
whom the credit was extended.
Any administrative enforcement proceeding that may be brought
by a regulatory agency against a creditor may be maintained
against any assignee of the creditor if the violation is apparent
on the face of the disclosure statement or other documents
assigned, except where the assignment was involuntary under
Section 131 (15 U.S.C. 1641).

322
Q

Specific Defenses –TILA Section 108
Defense Against Civil, Criminal, and Administrative Actions
How may a financial institution in violation of TILA avoid liability? [V-1.1 Truth in Lending Act]?

A

Specific Defenses –TILA Section 108
Defense Against Civil, Criminal, and Administrative Actions
A financial institution in violation of TILA may avoid liability
by:
Discovering the error before an action is brought against
the financial institution, or before the consumer notifies the
financial institution, in writing, of the error;
* Notifying the consumer of the error within 60 days of
discovery; and
* Making the necessary adjustments to the consumer’s
account, also within 60 days of discovery (The consumer
will pay no more than the lesser of the finance charge
actually disclosed or the dollar equivalent of the APR
actually disclosed).
The above three actions also may allow the financial institution
to avoid a regulatory order to reimburse the customer.
An error is “discovered” if it is:
* Discussed in a final, written report of examination;
* Identified through the financial institution’s own
procedures; or
* An inaccurately disclosed APR or finance charge included
in a regulatory agency notification to the financial
institution.
When a disclosure error occurs, the financial institution is not
required to re-disclose after a loan has been consummated or an
account has been opened. If the financial institution corrects a
disclosure error by merely re-disclosing required information
accurately, without adjusting the consumer’s account, the
financial institution may still be subject to civil liability and an
order to reimburse from its regulator.
The circumstances under which a financial institution may avoid
liability under the TILA do not apply to violations of the Fair
Credit Billing Act (chapter 4 of the TILA).

58 For FFIEC guidance on how agencies implement this provision, see FFIEC,
Administrative Enforcement of the Truth in Lending Act, 63 Fed. Reg. 47495
(Sept. 8, 1998).

323
Q

What are Additional Defenses Against Civil Actions? [V-1.1 Truth in Lending Act]?

A

Additional Defenses Against Civil Actions
The financial institution may avoid liability in a civil action if it
shows by a preponderance of evidence that the violation was not
intentional and resulted from a bona fide error that occurred
despite the maintenance of procedures to avoid the error.
A bona fide error may include a clerical, calculation, computer
malfunction, programming, or printing error. It does not include
an error of legal judgment.

Showing that a violation occurred unintentionally could be
difficult if the financial institution is unable to produce evidence
that explicitly indicates it has an internal controls program
designed to ensure compliance. The financial institution’s demonstrated commitment to compliance and its adoption of
policies and procedures to detect errors before disclosures are
furnished to consumers could strengthen its defense.

324
Q

What are the Statute of Limitations – TILA Sections 108, 129, 129B, 129C, 129D, 129E, 129F, 129G, 129H, and 130 [V-1.1 Truth in Lending Act]?

A

Statute of Limitations – TILA Sections 108, 129, 129B, 129C,
129D, 129E, 129F, 129G, 129H, and 130
In general, civil actions may be brought within one year after the
violation occurred. For private education loans, civil actions
may be brought within one year from the date on which the first
regular payment of principal and interest is due. After that time,
and if allowed by state law, the consumer may still assert the
violation as a defense if a financial institution were to bring an
action to collect the consumer’s debt.
A civil action for a violation of TILA Section 129 (requirements
for certain mortgages), 129B (residential mortgage loan
origination), or 129C (minimum standards for residential
mortgage loans) may be brought three years from the date of the
occurrence of the violation (as compared with one year for most
other TILA violations) (TILA Section 130(e)).
Moreover, TILA provides that when a creditor, assignee, other
holder, or anyone acting on such a person’s behalf initiates a
foreclosure action on, or any other action to collect the debt in
connection with a residential mortgage loan, a consumer may
assert a violation of TILA Section 129B(c)(1) or (2) or 129C(a)
“as a matter of defense by recoupment or set off” (TILA section
130(k)). There is no time limit on the use of this defense and the
amount of recoupment or setoff is limited, with respect to the
special statutory damages, to no more than three years of
finance charges and fees.

Criminal actions and actions brought by regulators,
59 are not subject to the general one-year statute of limitations. Actions brought by a state attorney general to enforce a violation of section 129, 129B, 129C, 129D, 129E, 129F, 129G, or 129H
may be brought not later than 3 years after the date on which the
violation occurs. However, administrative enforcement actions under the policy guide involving erroneously disclosed APRs and finance charges may be subject to time limitations by the TILA. Those limitations range from the date of the last regulatory
examination of the financial institution, to as far back as 1969,
depending on when loans were made, when violations were
identified, whether the violations were repeat violations, and
other factors. There is no time limitation on willful violations intended to mislead the consumer. A general summary of the various time limitations that otherwise apply follows.
* For open-end credit, reimbursement applies to violations
not older than two years.
* For closed-end credit, reimbursement is generally directed
for loans with violations occurring since the immediately
preceding examination.

59 However, reimbursement required by regulatory action may be limited to the last examination conducted at the institution.

325
Q

What are the rescission rights for open-End and closed-End Credit) – 12 CFR 1026.15 and 1026.23 [V-1.1 Truth in Lending Act]?

A

Rescission Rights (Open-End and Closed-End Credit) – 12
CFR 1026.15 and 1026.23
TILA provides that for certain transactions secured by the
consumer’s principal dwelling, a consumer has three business
days after becoming obligated on the debt to rescind the
transaction. The right of rescission allows consumer(s) time to
reexamine their credit agreements and cost disclosures and to
reconsider whether they want to place their homes at risk by
offering them as security for the credit. A higher-priced
mortgage loan (whether or not it is a HOEPA loan) having a
prepayment penalty that does not conform to the prepayment
penalty limitations (12 CFR 1026.32(c) and (d) and 12 CFR
1026.43(g) (subject to certain exclusions)). is also subject to a
three-year right of rescission. Transactions exempt from the
right of rescission include residential mortgage transactions (12
CFR1026.2(a)(24)) and refinancings or consolidations with the
original creditor where no “new money” is advanced.
If a transaction is rescindable, consumers must be given a notice
explaining that the creditor has a security interest in the
consumer’s home, that the consumer may rescind, how the
consumer may rescind, the effects of rescission, and the date the
rescission period expires.
To rescind a transaction, a consumer must notify the creditor in
writing by midnight of the third business day after the latest of
three events:
* Consummation of the transaction;
* Delivery of material TILA disclosures; or
* Receipt 60 of the required notice of the right to rescind.
For purposes of rescission, business day means every calendar
day except Sundays and the legal public holidays (12 CFR
1026.2(a)(6)). The term “material disclosures” is defined in 12
CFR1026.23(a)(3) to mean the required disclosures of the APR,
the finance charge, the amount financed, the total of payments,
the payment schedule, and the disclosures and limitations
referred to in 12 CFR1026.32(c) and (d) and 12 CFR 1026.43(g).

The creditor may not disburse any monies (except into an
escrow account) and may not provide services or materials until
the three-day rescission period has elapsed and the creditor is
reasonably satisfied that the consumer has not rescinded. If the
consumer rescinds the transaction, the creditor must refund all
amounts paid by the consumer (even amounts disbursed to third
parties) and terminate its security interest in the consumer’s
home.

A consumer may waive the three-day rescission period and
receive immediate access to loan proceeds if the consumer has a
“bona fide personal financial emergency.” The consumer must
give the creditor a signed and dated waiver statement that
describes the emergency, specifically waives the right, and bears
the signatures of all consumers entitled to rescind the
transaction. The consumer provides the explanation for the bona
fide personal financial emergency, but the creditor decides the
sufficiency of the emergency.
If the required rescission notice or material TILA disclosures are
not delivered or if they are inaccurate, the consumer’s right to
rescind may be extended from three days after becoming
obligated on a loan to up to three years.

60 12 CFR 1026.15(b) and 1026.23(b)(1) were amended to include the electronic delivery of the notice of the right to rescind. If a paper notice of the right to rescind is used, a creditor must deliver two copies of the notice to each consumer entitled to rescind. However, under the final rule on electronic delivery of disclosures if the notice is in electronic form, in accordance with the consumer
consent and other applicable provisions of the E-Sign Act, only one copy to each customer is required.

326
Q

How may a consumer rescind certain transactions secured by the consumer’s principle dwelling) [V-1.1 Truth in Lending Act]?

A

To rescind a transaction, a consumer must notify the creditor in
writing by midnight of the third business day after the latest of
three events:
* Consummation of the transaction;
* Delivery of material TILA disclosures; or
* Receipt 60 of the required notice of the right to rescind.

327
Q

Generally, when are institutions required to make TIL adjustments (restitution) to consumers? [V–2.1 - TIL Restitution]

A

Determining Whether TIL Restitution is Required
Overview
This section provides information that relates to the identification of Truth in Lending violations subject to restitution, restitution calculations, and the determination of appropriate corrective action.
Section 108(e)(2) of the Truth in Lending Act (Act) directs
that the FDIC shall require “adjustments” (restitution) to consumers for understated annual percentage rates (APR) or finance charges (FC).1 Unless other statutory or regulatory exemptions are met, the FDIC is required to seek restitution and
may not waive or grant relief from restitution. If an institution
does not voluntarily comply with the law and make restitution,
§108(e)(4) of the Act authorizes the FDIC to order institutions
to make monetary adjustments to the accounts of consumers
where an APR or FC was understated.
In general, the FDIC must require restitution when understatement of the cost of borrowing results from a clear and
consistent pattern or practice of violations, gross neglect, or a
willful violation intended to mislead the consumer. This parallels the restitution requirements of §108(e)(2) of the Act. In
such instances, a file search may be requested to detect loans
containing specific problems requiring restitution.

1 For the purposes of this Manual, when referring to adjustments under Section
108(e)(2) of the Act, the term “restitution” will be used consistently to refer
to all reimbursements, adjustments, or credits paid to consumers in connection with violations of the Act.

328
Q

How many non-member banks request relief or reconsideration from making restitution? [V–2.1 - TIL Restitution]

A

Historically, the FDIC has treated a request made by nonmember banks seeking relief from making restitution under
the Truth in Lending Act, 15 USC §1601 et seq. (TILA), as an
application under its regulations. The Board has delegated
authority to the Director of the Division of Depositor and Consumer Protection to grant or deny these requests. The Director
may further delegate this authority to the Regional Directors,
but only to deny requests where the amount of restitution totals less than $25,000.
The TILA grants the enforcement agencies very little discretion to grant relief from restitution for violations. Because of
this limited discretion, the FDIC has not been able to grant
relief in many instances. Should a nonmember bank wish to
pursue a request for relief or reconsideration, the request will
be processed within the following time frames: (see this manual section, p.1 right-hand column)

329
Q

What are the four instances where the FDIC has discretion to waive restitution? [V–2.1 - TIL Restitution]

A

Legal Requirements
Section 108(e) of the TILA, which governs enforcement of
TILA, provides a very specific framework for requiring agency action on restitution. Once the FDIC determines that a disclosure error involving an inaccurate APR or finance charge
has occurred, and that the error has resulted from “gross negligence,” or a “clear and consistent pattern or practice of violations,” the agency shall require an adjustment unless one of
four stated exceptions applies, in which case the agency need
not require an adjustment. If the exceptions apply, or in cases
of similar disclosure errors, an agency may require an adjustment.
There are four instances where the FDIC has discretion to
waive restitution. Three of these exceptions are straightforward and fact specific:
1. The error involves a fee or charge that would otherwise be
excludable in computing the finance charge.
2. The error involved a disclosed amount which was 10 percent or less of the amount that should have been disclosed
and either the annual percentage rate (APR) or finance
charge was disclosed correctly; or
3. The error involved a total failure to disclose either the
APR or finance charge.
4. The fourth exception is the one most frequently cited by
an institution in requesting relief. It is the one that is most
difficult to meet since it contains four elements, all four of
which must be met for the exception to apply. The conditions are that:
° The error resulted from a unique circumstance;
° The disclosure violations are clearly technical and nonsubstantive;
° The disclosure violations do not adversely affect information provided to the consumer; and
° The disclosure violations have not misled or otherwise
deceived the consumer.

330
Q

Under provisions of the Act, when will a financial institution generally have no civil or regulatory liability?

A

Under provisions of the Act, a financial institution will generally have no civil or regulatory liability if it takes two affirmative corrective actions. Within 60 days of “discovering” an
error (but before institution of a civil action or receipt of a
written notice of error from a consumer), the financial institution must both:
* Notify the consumer of the error, and
* Provide restitution to the consumer for overcharges
An error is “discovered” if the institution either identifies the
error through its own procedures or if it is disclosed in a written examination report. If the financial institution attempts to
correct a disclosure error by merely re-disclosing the required
information accurately, without providing restitution to the
consumer, correction has not been effected. Consumer restitution is an inseparable part of the correction action.

331
Q

What are the procedures for making a request that restitution be waived or reconsidered (relieved)? [V–2.1 - TIL Restitution]

A

Procedures for Making a Request
If an institution requests relief from restitution, it should do so
within 60 days of receipt of the report of examination containing the request to conduct a file search and make restitution to
affected customers. The request should be directed to the attention of the Regional Director and shall contain a complete
and concise statement of the action requested, all relevant
facts, the reasons and analysis relied upon as the basis for such
requested action, and all supporting documentation. The Regional Director will notify the institution of the receipt of the
request and that pending a final determination; the institution
is not required to complete corrective action on the restitution
request.
If the initial request for relief is denied, the institution may
petition the FDIC for reconsideration within 15 days of written
receipt of the denial by filing a request for reconsideration
with the appropriate Regional Director. The FDIC will
acknowledge receipt of reconsideration within 15 days and
will provide the applicant with written notification of its determination within 60 days of receipt of the request for reconsideration.

332
Q

What is the process for making restitution? [V–2.1 - TIL Restitution]

A

Process for Making Restitution
Restitution must be made expeditiously. When lump sum
payments to consumers are required to be made, they must be
provided to the consumer either by official check or a deposit
into an existing unrestricted consumer asset account, such as
an unrestricted savings, checking or NOW account. If, however, the loan that triggered restitution is delinquent, in default,
or has been charged off, the institution may apply all or part of
the restitution to the amount past due, if permissible under
law.
There have been instances where institution personnel have
inappropriately asked consumers to return restitution checks to
the institution. This is not permissible. The FDIC views any
such attempt to prevent unrestricted access by the consumer to
restitution proceeds as a serious breach of fiduciary duty as
well as a violation of law and regulation. These violations will
be subject to enforcement action including, but not limited to,
assessment of civil money penalties, orders to cease and desist,
and possible removal/prohibition orders.

333
Q

How do regulators determine whether patterns or practice exists? [V–2.1 - TIL Restitution]

A

Determining Whether a Pattern or Practice Exists
The Truth in Lending Act (§108(e)) requires restitution when a
disclosure error involving an understated APR or finance
charge exceeds the allowed tolerance and results from a “clear
and consistent pattern or practice of violations.” The term
“pattern or practice” is not defined by the Act, Regulation Z or
the Official Staff Commentary to the Regulation, the Interagency Policy Guide, or the FFIEC’s interpretive Questions
and Answers.
However, the usual interpretation has been that a “pattern or
practice” exists where there are more than isolated occurrences
involving violations; however, a determination of whether a
“pattern or practice” exists will depend on the facts and circumstances of individual situations.
Examiners should use the following guidance to determine if a
pattern or practice exists for restitution purposes during the
review of their initial sample of loans:
* If the frequency of a violation represents at least ten percent of the credit transactions sampled that have the same
features or that are subject to the same regulatory requirements; and
* Within the given category of credit transactions two or
more violations of the same type have been identified;
then * Examiners should determine if the cause of the violation is
other than a random error. This may require the examiner
to expand the sample of types of loans with violations to
verify if the hypothesis of a particular pattern or practice is
correct. In situations involving small samples where the
number or percentage of violations noted are within the
lower ranges of the minimum frequency requirements, examiners should always review additional files of the same
type (if available) to confirm or refute the initial hypothesis.
Satisfying any one of the following three criteria will help
demonstrate the existence of a pattern OR practice leading to
violations discovered during the sampling process:
* Conduct grounded in written or unwritten policy, procedure or established practice.
* Similar conduct by an institution toward multiple consumers.
* Conduct having some common source or cause within the
institution’s control.
Examiners should note that the minimum number of two violations would satisfy the ten percent minimum frequency requirement only in samples containing fewer than 25 loans. In a
sample containing 55 loan transactions, at least six violations
would be required to demonstrate a ten percent frequency for
consideration of a hypothesis that a pattern or practice may
exist.
Examiners should be certain that both the number of violations
(numerator) and total sample of credit features reviewed (denominator) support their determination. Properly identifying
the universe being sampled for the denominator is a key factor
in this process.
* For example, samples of unsecured installment loans are
normally separated from home mortgage loans, but it may
be reasonable to combine them when a violation is discovered that involves the same or similar omission of creditinsurance disclosures, even though the types of loans are
quite different. A review of two mortgage loans and three
unsecured consumer loans, where credit life insurance was
financed as part of the transactions, all lacked the affirmative written request for insurance and accompanying initials or signature, thereby reflecting a pattern or practice
leading to the violations.
* In other cases, some combinations or separations of samples may be impacted by findings concerning the separation of banking functions, such as between employees or
between different branch offices of the institution. For example, it is discovered that a new loan officer in the installment loan area has not been disclosing the amount of
the premiums for disability insurance to customers, yet the
mortgage loan department provides the correct disclosure
when offering that insurance to customers. In this situation, it would be more appropriate to separate the samples
from both departments because the cause of the error is
solely within the installment loan area and confined to one
loan officer.
* In another example, in a review of 65 consumer loans,
errors in credit insurance disclosures were discovered in
all six loans involving consumer purchases of credit life
insurance; however, no errors were discovered in 59 loans
where the consumer did not purchase credit insurance. The
frequency of violations in this case is 100 percent (six of
six instances) as these were the loans where the disclosures were required to be made but were not made correctly.
* Another example would be where violations are found
involving private mortgage insurance (PMI). To further
test whether this error would constitute a pattern or practice, the examiner should sample additional mortgage
loans where the purchase of PMI was required. It would
not be appropriate to consider loans where PMI was not a
requirement for the loan.
In a situation where violations are discovered in some construction loans, it would not be correct to consider all real estate loans as the applicable universe. The universe in that situation should consist of only construction loans to determine
whether a particular pattern or practice was the cause of the
violation.

334
Q

How are reimbursable TIL violations documented? [V–2.1 - TIL Restitution]

A

Documenting Reimbursable Truth in Lending
Violations
Truth in Lending reimbursable violations will be included
under a separate heading, “Truth in Lending Violations
Subject to Restitution,” in the applicable Level 3 and Level 2
Violations pages. The SOURCE System will code these
violations as reimbursable.
In the text of the violation write-up, the following information
will be provided to support the presence of a “pattern or
practice” for each type of reimbursable Truth in Lending
violation:
* Type of loan;
* Special characteristics or features, if any; and
* Number of loans sampled with reimbursement violations.
For violations involving both understated annual percentage
rates (APR) and finance charges, the larger of the
reimbursable amounts will be identified.
In addition to the above information, the examiners will forward to the Regional Office or Field Office the following for
each type of reimbursable violation cited (as applicable):
* APR calculation printouts;
* TRID disclosures;
* Contract note;
* Commitment letter;
* Private mortgage insurance agreements;
* Interest rate indices;
* Trial balances, loan history, or payment record showing
first payment and at least one subsequent payment;
* Itemization of amount financed (if separate)/Good Faith
Estimate;
* Amortization schedule; and
* Any other documentation supporting adjustments to the
amount financed (e.g., credit insurance application forms,
payment or rate change notices, etc.)

335
Q

What is the Real Estate Settlement Procedures Act (RESPA)? [V - 3.1 RESPA]

A

Real Estate Settlement Procedures Act (RESPA)
Introduction
The Real Estate Settlement Procedures Act of 1974 (RESPA)
(12 U.S.C. 2601 et seq.) (the Act) became effective on June
20, 1975. The Act requires lenders, mortgage brokers, or
servicers of home loans to provide borrowers with pertinent
and timely disclosures regarding the nature and costs of the
real estate settlement process. The Act also prohibits specific
practices, such as kickbacks, and places limitations upon the
use of escrow accounts. The Department of Housing and
Urban Development (HUD) originally promulgated
Regulation X, which implements RESPA.

336
Q

What is the history of RESPA? [V - 3.1 RESPA]

A

Congress has amended RESPA significantly since its
enactment. The National Affordable Housing Act of 1990
amended RESPA to require detailed disclosures concerning
the transfer, sale, or assignment of mortgage servicing. It also
requires disclosures for mortgage escrow accounts at closing
and annually thereafter, itemizing the charges to be paid by
the borrower and what is paid out of the account by the
servicer.
In October 1992, Congress amended RESPA to cover
subordinate lien loans.
Congress, when it enacted the Economic Growth and
Regulatory Paperwork Reduction Act of 1996, 1 further
amended RESPA to clarify certain definitions, including
“controlled business arrangement,” which was changed to
“affiliated business arrangement.” The changes also reduced
the disclosures under the mortgage servicing provisions of
RESPA.
In 2008, HUD issued a RESPA Reform Rule (73 Fed. Reg.
68204, November 17, 2008) that included substantive and
technical changes to the existing RESPA regulations and
different implementation dates for various provisions.
Substantive changes included a standard Good Faith Estimate
(GFE) form and a revised HUD-1 Settlement Statement that
were required as of January 1, 2010. Technical changes,
including streamlined mortgage servicing disclosure
language, elimination of outdated escrow account provisions,
and a provision permitting an “average charge” to be listed
on the GFE and HUD-1 Settlement Statement, took effect on
January 16, 2009. In addition, HUD clarified that all
disclosures required by RESPA are permitted to be provided
electronically, in accordance with the Electronic Signatures
in Global and National Commerce Act (E-Sign).2
The Dodd-Frank Wall Street Reform and Consumer
Protection Act, Pub. L. 111-203 (July 10, 2010) (Dodd-Frank Act) granted rule-making authority under RESPA to the
Consumer Financial Protection Bureau (CFPB) and, with
respect to entities under its jurisdiction, generally granted
authority to the CFPB to supervise for and enforce
compliance with RESPA and its implementing regulations.3
In December 2011, the CFPB restated HUD’s implementing
regulation at 12 CFR Part 1024 (76 Fed. Reg. 78978)
(December 20, 2011).
Since December 2011, the CFPB has issued a series of final
rules amending Regulation X. On January 17, 2013, the
CFPB issued a final rule that implemented certain provisions
of Title XIV of the Dodd-Frank Act and included substantive
and technical changes to the existing regulations. (78 Fed.
Reg. 10695) (February 14, 2013). Substantive changes
included modifying the servicing transfer notice requirements
and implementing new procedures and notice requirements
related to borrowers’ error resolution requests and
information requests. The amendments also included new
provisions related to escrow payments, force-placed
insurance, general servicing policies, procedures, and
requirements, early intervention, continuity of contact, and
loss mitigation. The amendments were effective as of January
10, 2014.
Subsequently, on July 10, 2013, September 13, 2013, and
October 22, 2014, the CFPB issued final rules to further
amend Regulation X ((78 Fed. Reg. 44685) (July 24, 2013),
(78 Fed. Reg. 60381) (October 1, 2013), and (79 Fed. Reg.
65299) (November 3, 2014)). The final rules included
substantive and technical changes to the existing regulations,
including revisions to provisions on the relation to state law
of Regulation X’s servicing provisions, to the loss mitigation
procedure requirements, and to the requirements relating to
notices of error and information requests. On October 15,
2013, the CFPB issued an interim final rule to further amend
Regulation X (78 Fed. Reg. 62993) (October 23, 2013) to
exempt servicers from the early intervention requirements in
certain circumstances. The Regulation X amendments were
effective as of January 10, 2014.
On December 31, 2013, the CFPB published final rules
implementing Sections 1098(2) and 1100A(5) of the DoddFrank Act, which direct the CFPB to publish a single,
integrated disclosure for mortgage transactions, which
includes mortgage disclosure requirements under the Truth in
Lending Act (TILA) and Sections 4 and 5 of RESPA. These
amendments are referred to in this document as the “TILARESPA Integrated Disclosure Rule” or “TRID,” and are
applicable to covered closed-end mortgage
loans for which a
creditor or mortgage broker receives an application on or
after October 3, 2015. As a result, Regulation Z now houses
the integrated forms, timing, and related disclosure
requirements for most closed-end consumer mortgage loans.

The new integrated disclosures are not used to disclose
information about reverse mortgages, home equity lines of
credit (HELOCs), chattel-dwelling loans such as loans
secured by a mobile home or by a dwelling that is not
attached to real property (i.e., land), or other transactions not
covered by the TILA-RESPA Integrated Disclosure Rule.
The final rule also does not apply to loans made by a creditor
who makes five or fewer mortgages in a year. Creditors
originating these types of mortgages must continue to use, as
applicable, the GFE, HUD-1 Settlement Statement, and Truth
in Lending (TIL) disclosures.
On August 4, 2016, the CFPB issued a final rule to further
clarify, revise, and amend provisions of Regulation X as well
as Regulation Z, the regulation implementing TILA. (81 Fed.
Reg. 72160) (October 19, 2016). The amendments in the
final rule are referenced in this document as the “2016
Servicing Rule.” The 2016 Servicing Rule establishes a
definition of successor in interest and provides that
confirmed successors in interest are considered “borrowers”
for the purposes of Regulation X’s mortgage servicing
provisions. Confirmed successor in interest means a
successor in interest once a servicer has confirmed the
successor in interest’s identity and ownership interest in a
property that secures a mortgage loan subject to Subpart C of
Regulation X. The 2016 Servicing Rule also addresses
compliance with certain servicing requirements when a
person is a debtor in bankruptcy or sends a cease
communication request under the Fair Debt Collection
Practices Act (FDCPA).
Additionally, the 2016 Servicing Rule clarifies, revises, or
amends provisions regarding force-placed insurance notices,
policy and procedure requirements, early intervention, and
loss mitigation requirements under Regulation X’s mortgage
servicing provisions; and which loans are considered in
determining whether a servicer qualifies as a small servicer,
certain periodic statement requirements relating to
bankruptcy and charge-off, and prompt crediting
requirements under Regulation Z’s mortgage servicing
provisions. The 2016 Servicing Rule was effective October
19, 2017, except for the provisions related to successors in
interest and periodic statements for borrowers in bankruptcy,
which take effect on April 19, 2018.
The CFPB concurrently issued an interpretive rule under the
FDCPA to clarify the interaction of the FDCPA and specified
mortgage servicing rules in Regulations X and Z. (81 Fed.
Reg. 71977) (October 19, 2016). 4 This interpretive rule
constitutes an advisory opinion for purposes of the FDCPA and provides safe harbors from liability for servicers acting in
compliance with it.
On October 4, 2017, the CFPB issued an interim final rule
amending a provision of the 2016 Servicing Rule relating to
the timing for servicers to provide modified written early
intervention notices under Regulation X to borrowers who
have invoked their cease communication rights under the
FDCPA. (82 FR 47953) (October 16, 2017). The interim final
rule was effective October 19, 2017.

1 Pub. L. 104-208, Div. A., Title II § 2103 (c), September 30, 1996.
2 15 U.S.C. 7001 et seq.
3 Dodd-Frank Act Secs. 1002(12)(M), 1024(b)-(c), and 1025(b)-(c); 1053; 12
U.S.C. 5481(12)(M), 5514(b)-(c), and 5515 (b)-(c).
4 See Safe Harbors from Liability under the Fair Debt Collection Practices
Act for Certain Actions Taken in Compliance with Mortgage Servicing Rules
under the Real Estate Settlement Procedures Act (Regulation X) and the
Truth in Lending Act (Regulation Z) (81 Fed. Reg. 71977) (Oct. 19, 2016)
(hereinafter 2016 FDCPA Interpretive Rule). The interpretations contained in
this interpretive rule are included in Regulation X comments 30(d)-1 and
39(d)-2; Regulation Z comment 2(a)(11)-4.ii.

4 See Safe Harbors from Liability under the Fair Debt Collection Practices
Act for Certain Actions Taken in Compliance with Mortgage Servicing Rules
under the Real Estate Settlement Procedures Act (Regulation X) and the
Truth in Lending Act (Regulation Z) (81 Fed. Reg. 71977) (Oct. 19, 2016)
(hereinafter 2016 FDCPA Interpretive Rule). The interpretations contained in
this interpretive rule are included in Regulation X comments 30(d)-1 and
39(d)-2; Regulation Z comment 2(a)(11)-4.ii.

337
Q

When are TRID disclosures not required (and institutions must provided non-integrated disclosures)? [V - 3.1 RESPA]

A

The new integrated disclosures are not used to disclose
information about reverse mortgages, home equity lines of
credit (HELOCs), chattel-dwelling loans such as loans
secured by a mobile home or by a dwelling that is not
attached to real property (i.e., land), or other transactions not
covered by the TILA-RESPA Integrated Disclosure Rule.
The final rule also does not apply to loans made by a creditor
who makes five or fewer mortgages in a year. Creditors
originating these types of mortgages must continue to use, as
applicable, the GFE, HUD-1 Settlement Statement, and Truth
in Lending (TIL) disclosures.

338
Q

What is covered under RESPA - Subpart A? [V - 3.1 RESPA]

A

Subpart A – General Provisions
Coverage – 12 CFR 1024.5(a)
RESPA is applicable to all “federally related mortgage
loans,” except as provided under 12 CFR 1024.5(b) and
1024.5(d), discussed below. “Federally related mortgage
loans” are defined as:
Loans (other than temporary loans), including refinancings
that satisfy the following two criteria:
* First, the loan is secured by a first or subordinate lien on
residential real property, located within a state, upon
which either:
o A one-to-four family structure is located or is to be
constructed using proceeds of the loan (including
individual units of condominiums and cooperatives);
or
o A manufactured home is located or is to be
constructed using proceeds of the loan.
* Second, the loan falls within one of the following
categories:
o Loans made by a lender,5 creditor, 6 dealer;7
o Loans made or insured by an agency of the federal
government;
o Loans made in connection with a housing or urban
development program administered by an agency of
the federal government;
o Loans made and intended to be sold by the
originating lender or creditor to FNMA, GNMA, or
FHLMC (or its successor);8 or
o Loans that are the subject of a home equity
conversion mortgage or reverse mortgage issued by
a lender or creditor subject to the regulation.
“Federally related mortgage loans” are also defined to
include installment sales contracts, land contracts, or
contracts for deeds on otherwise qualifying residential
property if the contract is funded in whole or in part by
proceeds of a loan made by a lender, specified federal
agency, dealer or creditor subject to the regulation.

5 A lender includes financial institutions either regulated by, or whose
deposits or accounts are insured by, any agency of the federal government.
6 A creditor is defined in Section 103(g) of the Consumer Credit Protection
Act (15 U.S.C. 1602(g)). RESPA covers any creditor that makes or invests in
residential real estate loans aggregating more than $1,000,000 per year.
7 “Dealer” is defined in Regulation X to mean a seller, contractor, or supplier
of goods or services. Dealer loans are covered by RESPA if the obligations
are to be assigned before the first payment is due to any lender or creditor
otherwise subject to the regulation.

339
Q

What loans are not covered (are Exempt) under RESPA (as outlined in Subpart A – General Provisions
Coverage – 12 CFR 1024.5(a)? [V - 3.1 RESPA]

A

RESPA is applicable to all “federally related mortgage
loans,” except as provided under 12 CFR 1024.5(b) and
1024.5(d), discussed below. “Federally related mortgage
loans” are defined as:

Exemptions – 12 CFR 1024.5(b)
The following transactions are exempt from coverage:
* A loan primarily for business, commercial or
agricultural purposes (definition identical to Regulation
Z, 12 CFR 1026.3(a)(1)).
* A temporary loan, such as a construction loan. (The
exemption does not apply if the loan is used as, or may
be converted to, permanent financing by the same
financial institution or is used to finance transfer of title
to the first user of the property.) If the lender issues a
commitment for permanent financing, it is covered by
the regulation.
* Any construction loan with a term of two years or more
is covered by the regulation, unless it is made to a bona
fide contractor. “Bridge” or “swing” loans are not
covered by the regulation.
* A loan secured by vacant or unimproved property where
no proceeds of the loan will be used to construct a oneto-four family residential structure. If the proceeds will
be used to locate a manufactured home or construct a
structure within two years from the date of settlement,
the loan is covered.
* An assumption, unless the mortgage instruments require
lender approval for the assumption and the lender
approves the assumption.
* A conversion of a loan to different terms which are
consistent with provisions of the original mortgage instrument, as long as a new note is not required, even if
the lender charges an additional fee for the conversion. 9
* A bona fide transfer of a loan obligation in the secondary
market. (However, the mortgage servicing requirements
of Subpart C, 12 CFR 1024.30-41, still apply.) Mortgage
broker transactions that are table funded (the loan is
funded by a contemporaneous advance of loan funds and
an assignment of the loan to the person advancing the
funds) are not secondary market transactions and
therefore are covered by RESPA. Similarly, neither the
creation of a dealer loan or consumer credit contract, nor
the first assignment of such loan or contract to a lender,
is a secondary market transaction.

8 FNMA – Federal National Mortgage Association; GNMA - Government National Mortgage Association; FHLMC – Federal Home Loan Mortgage Corporation

340
Q

What are the Partial Exemptions for Certain Mortgage Loans under 12 CFR 1024.5(d)? [V - 3.1 RESPA]

A

Partial Exemptions for Certain Mortgage Loans – 12
CFR 1024.5(d)
Most closed-end mortgage loans are exempt from the
requirement to provide the GFE, HUD-1 settlement
statement, and application servicing disclosure requirements
of 12 CFR 1024.6, 1024.7, 1024.8, 1024.10, and 1024.33(a).
Instead, these loans are subject to disclosure, timing, and
other requirements under TILA and Regulation Z.
Specifically, the aforementioned provisions do not apply to a
federally related mortgage loan that:
* Is subject to the special disclosure (TILA-RESPA
Integrated Disclosure) requirements for certain consumer
credit transactions secured by real property set forth in
Regulation Z, 12 CFR 1026.19(e), (f), and (g); or
* Is subject to the partial exemption under 12 CFR
1026.3(h) (i.e., certain no-interest loans secured by
subordinate liens made for the purpose of down payment
or similar home buyer assistance, property rehabilitation,
energy efficiency, or foreclosure avoidance or
prevention. (12 CFR 1026.3(h)).
NOTE: A creditor may not use the TILA-RESPA
Integrated Disclosure forms instead of the GFE, HUD-1,
and TIL forms for transactions that continue to be
covered by TILA or RESPA that require those
disclosures (e.g., reverse mortgages). 10

9 12 CFR 1024.5(b)(6).
10 Open-end reverse mortgages receive open-end disclosures, rather than GFEs or HUD-1s.

341
Q

When are TILA-RESPA Integrated Disclosures required? [V - 3.1 RESPA]

A

Use TILA-RESPA Integrated Disclosures (See
Regulation Z):
* Most closed-end mortgage loans, including:
o Construction-only loans
o Loans secured by vacant land or by 25 or
more acres

342
Q

When are TILA-RESPA Integrated Disclosures not required (Continue to use existing TIL, RESPA Disclosures (as
applicable)? [V - 3.1 RESPA]

A

Continue to use existing TIL, RESPA Disclosures (as
applicable):
* HELOCs (subject to disclosure requirements
under Regulation Z, 12 CFR 1026.40)
* Reverse mortgages (subject to existing TIL
and GFE disclosures)
* Chattel-secured mortgages (i.e., mortgages
secured by a mobile home or by a dwelling
that is not attached to real property, such as
land) (subject to existing TIL disclosures, and
not RESPA)

But note: In both cases, there is a partial exemption from these disclosures under 12 CFR 1026.3(h) for loans
secured by subordinate liens and associated with certain housing assistance loan programs for low- and
moderate-income persons.

343
Q

What does Subpart B of REPSA cover? [V - 3.1 RESPA]

A

Subpart B – Mortgage Settlement and Escrow
Accounts
Examiners should note that certain provisions in Subpart B
(12 CFR 1024.6, 1024.7, 1024.8, and 1024.10) are applicable
only to limited categories of mortgage loans. See the
discussion of 12 CFR 1024.5(d) above.

344
Q

What is the Special Information Booklet and when is it required? [V - 3.1 RESPA]

A

Special Information Booklet – 12 CFR 1024.6
For mortgage loans that are not subject to the TILA-RESPA
Integrated Disclosure Rule (see 12 CFR 1026.19(e), (f) and
(g)),* a loan originator11 is required to provide the borrower
with a copy of the Special Information Booklet at the time a
written application is submitted or no later than three
business days after the application is received. If the
application is denied before the end of the three-business-day
period, the loan originator is not required to provide the
booklet. If the borrower uses a mortgage broker, the broker
rather than the lender, must provide the booklet.
The booklet does not need to be provided for refinancing
transactions, closed-end subordinate lien mortgage loans and
reverse mortgage transactions, or for any other federally
related mortgage loan not intended for the purchase of a oneto-four family residential property. (12 CFR
1024.19(g)(1)(iii)).
A loan originator that complies with Regulation Z (12 CFR 1026.40) for open-end home equity plans (including providing
the brochure entitled “What You Should Know About Home
Equity Lines of Credit” or a suitable substitute) is deemed to
have complied with this section.
NOTE: The Special Information Booklet may also be required
under 12 CFR 1026.19(g) for those closed-end mortgage loans
subject to the TILA-RESPA Integrated Disclosure Rule. A
discussion of those requirements is located in the Regulation Z
examination procedures.

11 A “loan originator” is defined as a lender or mortgage broker. 12
CFR 1024.2(b).

345
Q

What is the GFE and who does it apply to? [V - 3.1 RESPA]

A

Good Faith Estimate (GFE) of Settlement Costs –
12 CFR 1024.7 Standard GFE Required
For closed-end reverse mortgages, a loan originator is
required to provide a consumer with the standard GFE
form that is designed to allow borrowers to shop for a
mortgage loan by comparing settlement costs and loan
terms. (See GFE form at Appendix C to 12 CFR Part
1024.)

346
Q

What is an overview of the GFE? [V - 3.1 RESPA]

A

Overview of the Standard GFE
The first page of the GFE includes a summary of loan terms
and a summary of estimated settlement charges. It also
includes information about key dates such as when the
interest rate for the loan quoted in the GFE expires and when
the estimate for the settlement charges expires. The second
page discloses settlement charges as subtotals for 11
categories of costs. The third page provides a table
explaining which charges can change at settlement, a tradeoff table showing the relationship between the interest rate
and settlement charges, and a shopping chart to compare the
costs and terms of loans offered by different originators.

347
Q

What are GFE? application requirements [V - 3.1 RESPA]

A

GFE Application Requirements application or information sufficient to complete an
* The loan originator must provide the standard GFE to
the borrower within three business days of receipt of an
application for a mortgage loan. A loan originator is not
required to provide a GFE if before the end of the threebusiness-day period, the application is denied or the
borrower withdraws the application.
* An application can be in writing or electronically
submitted, including a written record of an oral
application.
* A loan originator determines what information it needs
to collect from a borrower and which of the collected
information it will use in order to issue a GFE. Under
the regulations, an “application” includes at least the
following six pieces of information:
1) The borrower’s name;
2) The borrower’s gross monthly income;
3) The borrower’s Social Security number (e.g., to
enable the loan originator to obtain a credit report);
4) The property address;
5) An estimate of the value of the property; and
6) The mortgage loan amount sought. In addition, a
loan originator may require the submission of any
other information it deems necessary.
A loan originator will be presumed to have relied on
such information prior to issuing a GFE and cannot base
a revision of a GFE on that information unless it changes
or is later found to be inaccurate.
* While the loan originator may require the borrower to
submit additional information beyond the six pieces of
information listed above in order to issue a GFE, it
cannot require, as a condition of providing the GFE, the
submission of supplemental documentation to verify the
information provided by the borrower on the application.
However, a loan originator is not prohibited from using
its own sources to verify the information provided by the
borrower prior to issuing the GFE. The loan originator
can require borrowers to provide verification
information after the GFE has been issued in order to
complete final underwriting.
* For dealer loans, the loan originator is responsible for
providing the GFE directly or ensuring that the dealer
provides the GFE.
* For mortgage brokered loans, either the lender or the
mortgage broker must provide a GFE within three
business days after a mortgage broker receives either an application or information sufficient to complete an application.
* The lender is responsible for ascertaining
whether the GFE has been provided. If the mortgage
broker has provided the GFE to the applicant, the lender
is not required to provide an additional GFE.
* A loan originator is prohibited from charging a borrower
any fee in order to obtain a GFE

348
Q

What is the GFE requirements for open-end LOC? [V - 3.1 RESPA]

A

GFE Not Required for Open End Lines of Credit – 12 CFR
1024.7(h)
A loan originator that complies with Regulation Z (12 CFR
1026.40) for open-end home equity plans is deemed to have
complied with 12 CFR 1024.7.

349
Q

What are the availability of GFE Terms – 12 CFR 1024.7(c) [V - 3.1 RESPA]

A

Availability of GFE Terms – 12 CFR 1024.7(c)
Regulation X does not establish a minimum period of
availability for which the interest rate must be honored. The
loan originator must determine the expiration date for the
interest rate of the loan stated on the GFE. In contrast,
Regulation X requires that the estimated settlement charges
and loan terms listed on the GFE be honored by the loan
originator for at least 10 business days from the date the GFE
is provided. The period of availability for the estimated
settlement charges and loan terms as well as the period of
availability for the interest rate of the loan stated on the GFE
must be listed on the GFE in the “important dates” section of
the form.

After the expiration date for the interest rate of the loan stated
on the GFE, the interest rate and the other rate related
charges, including the charge or credit for the interest rate
chosen, the adjusted origination charges and the per diem
interest can change until the interest rate is locked.

350
Q

How must the GFE be completed? [V - 3.1 RESPA]

A

Key GFE Form Contents – 12 CFR 1024.7(d)
The loan originator must ensure that the required GFE form
is completed in accordance with the Instructions set forth in
Appendix C of 12 CFR Part 1024.

351
Q

What is included on the first page of the GFE [V - 3.1 RESPA]

A

First Page of GFE
* The first page of the GFE discloses identifying
information such as the name and address of the “loan
originator,” which includes the lender or the mortgage
broker originating the loan. The “purpose” section
indicates what the GFE is about and directs the borrower
to the TIL disclosures and HUD’s website for more
information. The borrower is informed that only the
borrower can shop for the best loan and that the
borrower should compare loan offers using the shopping
chart on the third page of the GFE.
* The “important dates” section requires the loan
originator to state the expiration date for the interest rate
for the loan provided in the GFE as well as the
expiration date for the estimate of other settlement
charges and the loan terms not dependent upon the
interest rate.
* While the interest rate stated on the GFE is not required
to be honored for any specific period of time, the
estimate for the other settlement charges and other loan
terms must be honored for at least 10 business days from
when the GFE is provided.
* In addition, the form must state how many calendar days
within which the borrower must go to settlement once
the interest rate is locked (rate lock period). The form
also requires disclosure of how many days prior to
settlement the interest rate would have to be locked, if
applicable.
* The “summary of your loan” section requires disclosure
of the initial loan amount; loan term; initial interest rate;
initial monthly payment for principal, interest and any
mortgage insurance; whether the interest rate can rise,
and if so, the maximum rate to which it can rise over the
life of the loan, and the period of time after which the
interest rate can first change; whether the loan balance
can rise if the payments are made on time and if so, the
maximum amount to which it can rise over the life of the
loan; whether the monthly amount owed for principal,
interest and any mortgage insurance can rise even if
payments are made on time, and if so, the maximum
amount to which the monthly amount owed can ever rise
over the life of the loan; whether the loan has a
prepayment penalty, and if so, the maximum amount it
could be; and whether the loan has a balloon payment,
and if so, the amount of such payment and in how many
years it will be due. Specific instructions are provided
with respect to closed-end reverse mortgages.
* The “escrow account information” section requires the
loan originator to indicate whether the loan does or does
not have an escrow account to pay property taxes or
other property related charges. In addition, this section
also requires the disclosure of the monthly amount owed
for principal, interest and any mortgage insurance.
Specific instructions are provided with respect to closedend reverse mortgages.
* The bottom of the first page includes subtotals for the
adjusted origination charges and charges for all other
settlement charges listed on page two, along with the
total estimated settlement charges.

352
Q

What is included on the second page of the GFE [V - 3.1 RESPA]

A

Second Page of GFE
The second page of the GFE requires disclosure of all settlement charges. It provides for the estimate of total settlement costs in eleven categories discussed below. The
adjusted origination charges are disclosed in “Block A” and
all other settlement charges are disclosed in “Block B.” The
amounts in the blocks are to be added to arrive at the “total
estimated settlement charges” which is required to be listed at
the bottom of the page.
Disclosure of Adjusted Origination Charge (Block A)
Block A addresses disclosure of origination charges, which
include all lender and mortgage broker charges. The
“adjusted origination charge” results from the subtraction of
a “credit” from the “origination charge” or the addition of a
“charge” to the origination charge.
* Block 1 – the origination charges, which include lender
processing and underwriting fees and any fees paid to a
mortgage broker.
Origination Charge Note: This block requires the
disclosure of all charges that all loan originators involved
in the transaction will receive for originating the loan
(excluding any charges for points). A loan originator may
not separately charge any additional fees for getting the
loan such as application, processing or underwriting fees.
The amount in Block 1 is subject to zero tolerance, i.e., the
amount cannot change at settlement.
* Block 2 – a “credit” or “charge” for the interest rate
chosen.
Credit or Charge for the Interest Rate Chosen Note:
Transaction Involving a Mortgage Broker. For a transaction
involving a mortgage broker, 12 Block 2 requires disclosure of
a “credit” or charge (points) for the specific interest rate
chosen. The credit or charge for the specific interest rate
chosen is the net payment to the mortgage broker (i.e., the
sum of all payments to the mortgage broker from the lender,
including payments based on the loan amount, a flat rate or
any other compensation, and in a table funded transaction,
the loan amount less the price paid for the loan by the
lender.)

When the net payment to the mortgage broker from the
lender is positive, there is a “credit” to the borrower and it is
entered as a negative amount. For example, if the lender pays
a yield spread premium to a mortgage broker for the loan set
forth in the GFE, the payment must be disclosed as a “credit”
to the borrower for the particular interest rate listed on the
GFE (reflected on the GFE at Block 2, checkbox 2). The
term “yield spread premium” is not featured on the GFE or
the HUD-1 Settlement Statement.
Points paid by the borrower for the interest rate chosen must
be disclosed as a “charge” (reflected on the GFE at Block 2,
third checkbox). A loan cannot include both a charge (points)
and a credit (yield spread premium).
Transaction Not Involving a Mortgage Broker. For a
transaction without a mortgage broker, a lender may choose
not to separately disclose any credit or charge for the interest
rate chosen for the loan in the GFE. If the lender does not
include any credit or charge in Block 2, it must check the first
checkbox in Block 2 indicating that “The credit or charge for
the interest rate you have chosen is included in ‘our origination
charge’ above.” Only one of the boxes in Block 2 may be
checked, as a credit and charge cannot occur together in the
same transaction.

Disclosure of Charges for All Other Settlement Services
(Block B)
Block B is the sum of charges for all settlement services
other than the origination charges.
* Block 3 – required services by providers selected by the
lender such as appraisal and flood certification fees.
* Block 4 – title service fees and the cost of lender’s title
insurance.
* Block 5 – owner’s title insurance.
* Block 6 – other required services for which the
consumer may shop.
* Block 7 – government recording charges.
* Block 8 – transfer tax charges.
* Block 9 – initial deposit for escrow account.
* Block 10 – daily interest charges.
* Block 11 – homeowner’s insurance charges.

12 The 2008 RESPA Reform Rule changed the definition of “mortgage
broker” to mean a person or entity (not an employee of a lender) that
renders origination services and serves as an intermediary between a
lender and a borrower in a transaction involving a federally related
mortgage loan, including such person or entity that closes the loan in its
own name and table funds the transaction. The definition will also apply
to a loan correspondent approved under 24 CFR 202.8 for Federal
Housing Administration (FHA programs). The definition would also The second page of the GFE requires disclosure of all include an “exclusive agent” who is not an employee of the lender.

353
Q

What is included on the third page of the GFE [V - 3.1 RESPA]

A

Third Page of GFE
The third page of the GFE includes the following
information:
* A tolerance chart identifying the charges that can change
at settlement (see discussion on tolerances below);
* A trade-off table that requires the loan originator to
provide information on the loan described in the GFE
and at the loan originator’s option, information about
alternative loans (one with lower settlement charges but
a higher interest rate and one with a lower interest rate
but higher settlement charges);
* A shopping chart that allows the consumer to fill in loan
terms and settlement charges from other lenders or
brokers to use to compare loans; and
* Language indicating that some lenders may sell the loan
after settlement, but that any fees the lender receives in
the future cannot change the borrower’s loan or the
settlement charges.

354
Q

What are the Tolerances on Settlement Costs [V - 3.1 RESPA]

A

Tolerances on Settlement Costs – 12 CFR 1024.7(e) and (i)
The 2008 RESPA Reform Rule established “tolerances” or
limits on the amount actual settlement charges can vary at
closing from the amounts stated on the GFE. The rule
established three categories of settlement charges and each
category has different tolerances. If, at settlement, the
charges exceed the charges listed on the GFE by more than
the permitted tolerances, the loan originator may cure the
tolerance violation by reimbursing to the borrower the
amount by which the tolerance was exceeded, at settlement
or within 30 calendar days after settlement.

355
Q

What are the Tolerances Categories for Settlement Costs [V - 3.1 RESPA]

A

Tolerance Categories
* Zero tolerance category. This category of fees is subject
to a zero tolerance standard. The fees estimated on the
GFE may not be exceeded at closing. These fees include:
o The loan originator’s own origination charge,
including processing and underwriting fees;
o The credit or charge for the interest rate chosen (i.e.,
yield spread premium or discount points) while the
interest rate is locked;
o The adjusted origination charge while the interest
rate is locked; and
o State/local property transfer taxes.
* Ten percent tolerance category. For this category of fees,
while each individual fee may increase or decrease, the sum
of the charges at settlement may not be greater than 10
percent above the sum of the amounts included on the GFE.
This category includes fees for:
o Loan originator required settlement services, where
the loan originator selects the third-party settlement
service provider;
o Loan originator required services, title services,
required title insurance and owner’s title insurance
when the borrower selects a third-party provider
identified by the loan originator; and
o Government recording charges.
* No tolerance category. The final category of fees is not
subject to any tolerance restriction. The amounts
charged for the following settlement services included
on the GFE can change at settlement and the amount of
the change is not limited:
o Loan originator required services where the
borrower selects his or her own third-party provider;
o Title services, lender’s title insurance, and owner’s
title insurance when the borrower selects his or her
own provider;
o Initial escrow deposit;
o Daily interest charges; and
o Homeowner’s insurance.

356
Q

What are the disclosure requirements related to Third-Party Settlement Service
Providers? [V - 3.1 RESPA]

A

Identification of Third-Party Settlement Service
Providers
When the loan originator permits a borrower to shop for one
or more required third-party settlement services and select
the settlement service provider for such required services, the
loan originator must list in the relevant block on page two of
the GFE the settlement service and the estimated charge to be
paid to the provider of each required service. In addition, the
loan originator must provide the borrower with a written list
of settlement service providers for those required services on
a separate sheet of paper at the time the GFE is provided.

357
Q

Is the GFE binding? [V - 3.1 RESPA]

A

Binding GFE – 12 CFR 1024.7(f)
The loan originator is bound, within the tolerances provided,
to the settlement charges and terms listed on the GFE
provided to the borrower, unless a new GFE is provided prior
to settlement (see discussion below on changed
circumstances). This also means that if a lender accepts a
GFE issued by a mortgage broker, the lender is subject to the
loan terms and settlement charges listed in the GFE, unless a
new GFE is issued prior to settlement.

358
Q

What are the Changed Circumstances under which an LO can provide a revised GFE? [V - 3.1 RESPA]

A

Changed Circumstances – 12 CFR 1024.2(b), 1024.7(f)(1) and
(f)(2)
Changed circumstances are defined as:
* Acts of God, war, disaster, or other emergency;
* Information particular to the borrower or transaction that
was relied on in providing the GFE that changes or is
found to be inaccurate after the GFE has been provided;
* New information particular to the borrower or
transaction that was not relied on in providing the GFE;
or
* Other circumstances that are particular to the borrower
or transaction, including boundary disputes, the need for
flood insurance, or environmental problems.
Changed circumstances do not include the borrower’s
name, the borrower’s monthly income, the property address,
an estimate of the value of the property, the mortgage loan
amount sought, and any information contained in any credit
report obtained by the loan originator prior to providing the
GFE, unless the information changes or is found to be
inaccurate after the GFE has been provided. In addition,
market price fluctuations by themselves do not constitute
changed circumstances.
Changed circumstances affecting settlement costs are those
circumstances that result in increased costs for settlement
services such that the charges at settlement would exceed the
tolerances or limits on those charges established by the
regulations.
Changed circumstances affecting the loan are those
circumstances that affect the borrower’s eligibility for the
loan. For example, if underwriting and verification indicate
that the borrower is ineligible for the loan provided in the
GFE, the loan originator would no longer be bound by the
original GFE. In such cases, if a new GFE is to be provided,
the loan originator must do so within three business days of
receiving information sufficient to establish changed
circumstances. The loan originator must document the reason
that a new GFE was provided and must retain documentation
of any reasons for providing a new GFE for no less than three
years after settlement.
None of the information collected by the loan originator prior
to issuing the GFE may later become the basis for a “changed
circumstance” upon which it may offer a revised GFE,
unless: it can demonstrate 1) that there was a change in the
particular information; 2) that the information was
inaccurate; or 3) that it did not rely on that particular information in issuing the GFE. A loan originator has the
burden of demonstrating nonreliance on the collected
information, but may do so through various means including
through a documented record in the underwriting file or an
established policy of relying on a more limited set of
information in providing GFEs.
If a loan originator issues a revised GFE based on
information previously collected in issuing the original GFE
and “changed circumstances,” it must document the reasons
for issuing the revised GFE, such as its nonreliance on such
information or the inaccuracy of such information.

359
Q

What are the circumstances under which the borrower can request a revised LE? [V - 3.1 RESPA]

A

Borrower Requested Changes – 12 CFR 1024.7(f)(3)
If a borrower requests changes to the mortgage loan
identified in the GFE that change the settlement charges or
the terms of the loan, the loan originator may provide a
revised GFE to the borrower. If a revised GFE is provided,
the loan originator must do so within three business days of
the borrower’s request.

360
Q

After what point is the MLO not bound by the LE that they provided? [V - 3.1 RESPA]

A

Expiration of Original GFE – 12 CFR 1024.7(f)(4)
If a borrower does not express an intent to continue with an
application within 10 business days after the GFE is
provided, or such longer time provided by the loan
originator, the loan originator is no longer bound by the GFE.

361
Q

How does a locked interest rate affect the GFE? [V - 3.1 RESPA]

A

Interest Rate Dependent Charges and Terms –
12 CFR 1024.7(f)(5)
If the interest rate has not been locked by the borrower, or a
locked interest rate has expired, all interest rate-dependent
charges on the GFE are subject to change. The charges that
may change include the charge or credit for the interest rate
chosen, the adjusted origination charges, per diem interest,
and loan terms related to the interest rate. However, the loan
originator’s origination charge (listed in Block 1 of page 2 of
the GFE) is not subject to change, even if the interest rate
floats, unless there is another changed circumstance or
borrower-requested change.
If the borrower later locks the interest rate, a new GFE must
be provided showing the revised interest rate dependent
charges and terms. All other charges and terms must remain
the same as on the original GFE, unless changed
circumstances or borrower-requested changes result in
increased costs for settlement services or affect the
borrower’s eligibility for the specific loan terms identified in
the original GFE.

362
Q

How do new home purchases affect the GFE? [V - 3.1 RESPA]

A

New Home Purchases – 12 CFR 1024.7(f)(6)
In transactions involving new home purchases, where
settlement is expected to occur more than 60 calendar days
from the time a GFE is provided, the loan originator may
provide the GFE to the borrower with a clear and
conspicuous disclosure stating that at any time up until 60
calendar days prior to closing, the loan originator may issue a
revised GFE. If the loan originator does not provide such a
disclosure, it cannot issue a revised GFE except as otherwise
provided in Regulation X.

363
Q

What is the legality and permissibility of Volume-Based Discounts? [V - 3.1 RESPA]

A

Volume-Based Discounts
The 2008 RESPA Reform Rule did not formally address the
legality of volume-based discounts. However, HUD indicated
in the preamble to the rule that discounts negotiated between
loan originators and other settlement service providers, where
the discount is ultimately passed on to the borrower in full, is
not, depending on the circumstances of a particular
transaction, a violation of Section 8 of RESPA.13

364
Q

What is the Uniform Settlement Statement (AKA HUD-1 or HUD-1A and when is it required? [V - 3.1 RESPA]

A

Uniform Settlement Statement
(HUD-1 OR HUD-1A) – 12 CFR 1024.8
For closed-end reverse mortgages, the person conducting the
settlement (settlement agent) must provide the borrower with
a HUD-1 Settlement Statement at or before settlement that
clearly itemizes all charges imposed on the buyer and the
seller in connection with the settlement. The 2008 RESPA
Reform rule included a revised HUD-1/1A Settlement
Statement form that is required as of January 1, 2010. The
HUD-1 is used for transactions in which there is a borrower
and seller. For transactions in which there is a borrower and
no seller (refinancings and subordinate lien loans), the HUD1 may be completed by using the borrower’s side of the
settlement statement. Alternatively, the HUD-1A may be
used.
However, no settlement statement is required for home equity
plans subject to TILA and Regulation Z, Appendix A to 12
CFR 1024 contains the instructions for completing the forms.

365
Q

What were key 2008 RESPA Reform Enhancements to the HUD1/1A Settlement Statement? [V - 3.1 RESPA]

A

Key 2008 RESPA Reform Enhancements to the HUD1/1A Settlement Statement
While the 2008 RESPA Reform Rule did not include any
substantive changes to the first page of the HUD-1/1A form,
there were changes to the second page of the form to
facilitate comparison between the HUD-1/1A and the GFE.
Each designated line on the second page of the revised HUD1/1A includes a reference to the relevant line from the GFE.
With respect to disclosure of “no cost” loans where “no cost”
refers only to the loan originator’s fees (see Section L,
subsection 800 of the HUD-1 form), the amounts shown for
the “origination charge” and the “credit or charge for the
interest rate chosen” should offset, so that the “adjusted
origination charge” is zero.
In the case of a “no cost” loan where “no cost” encompasses
loan originator and third-party fees, all third-party fees must
be itemized and listed in the borrower’s column on the HUD1/1A. These itemized charges must be offset with a negative
adjusted origination charge (Line 803) and recorded in the
columns.
To further facilitate comparability between the forms, the
revised HUD-1 includes a third page (second page of the
HUD-1A) that allows borrowers to compare the loan terms
and settlement charges listed on the GFE with the terms and
charges listed on the closing statement. The first half of the
third page includes a comparison chart that sets forth the
settlement charges from the GFE and the settlement charges
from the HUD-1 to allow the borrower to easily determine
whether the settlement charges exceed the charges stated on
the GFE. If any charges at settlement exceed the charges
listed on the GFE by more than the permitted tolerances, the
loan originator may cure the tolerance violation by
reimbursing to the borrower the amount by which the
tolerance was exceeded. A borrower will be deemed to have
received timely reimbursement if the financial institution
delivers or places the payment in the mail within 30 calendar
days after settlement.
Inadvertent or technical errors on the settlement statement
are not deemed to be a violation of Section 4 of RESPA if a
revised HUD-1/1A is provided to the borrower within 30
calendar days after settlement.
The second half of the third page sets forth the loan terms for
the loan received at settlement in a format that reflects the
summary of loan terms on the first page of the GFE, but with
additional loan related information that would be available at
closing. The note at the bottom of the page indicates that the borrower should contact the lender if the borrower has
questions about the settlement charges or loan terms listed on
the form.
12 CFR 1024.8(b) and the instructions for completing the
HUD-1/1A Settlement Statement provide that the loan
originator shall transmit sufficient information to the
settlement agent to allow the settlement agent to complete the
“loan terms” section. The loan originator must provide the
information in a format that permits the settlement agent to
enter the information in the appropriate spaces on the HUD1/1A, without having to refer to the loan documents.

366
Q

What are Average Charges and how are they used? [V - 3.1 RESPA]

A

Average Charge Permitted
As of January 16, 2009, an average charge may be stated on
the HUD-1/1A if such average charge is computed in
accordance with 12 CFR 1024.8(b)(2). All settlement service
providers, including loan originators, are permitted to list the
average charge for a settlement service on the HUD-1/1A
Settlement Statement (and on the GFE) rather than the exact
cost for that service.
The method of determining the average charge is left up to
the settlement service provider. The average charge may be
used as the charge for any third-party vendor charge, not for
the provider’s own internal charges. The average charge also
cannot be used where the charge is based on the loan amount
or the value of the property.
The average charge may be used for any third-party settlement
service, provided that the total amounts received from
borrowers for that service for a particular class of transactions
do not exceed the total amounts paid to providers of that
service for that class of transactions. A class of transactions
may be defined based on the period of time, type of loan and
geographic area. If an average charge is used in any class of
transactions defined by the loan originator, then the loan
originator must use the same average charge for every
transaction within that class. The average charge must be
recalculated at least every six months.
A settlement service provider that uses an average charge for
a particular service must maintain all documents that were
used to calculate the average charge for at least three years
after any settlement in which the average charge was used.

367
Q

What changes are permissible on the HUD-1? [V - 3.1 RESPA]

A

Printing and Duplication of the Settlement Statement –
12 CFR 1024.9
Financial institutions have numerous options for layout and
format in reproducing the HUD-1 and HUD-1A that do not
require prior CFPB approval such as size of pages; tint or color of pages; size and style of type or print; spacing;
printing on separate pages, front and back of a single page or
on one continuous page; use of multi-copy tear-out sets;
printing on rolls for computer purposes; addition of signature
lines; and translation into any language. Other changes may
be made only with the approval of the CFPB.

368
Q

When may the borrower inspect the HUD-1/1A? [V - 3.1 RESPA]

A

One-Day Advance Inspection of the Settlement Statement – 12
CFR 1024.10
For closed-end reverse mortgages, and upon request by the
borrower, the HUD-1 or HUD-1A must be completed and
made available for inspection during the business day
immediately proceeding the day of settlement, setting forth
those items known at that time by the person conducting the
closing.

369
Q

What are the delivery requirements for the HUD-1? [V - 3.1 RESPA]

A

Delivery – 12 CFR 1024.10(a) and (b)
The completed HUD-1 or HUD-1A must be mailed or
delivered to the borrower, the seller (if there is one), the
lender (if the lender is not the settlement agent), and/or their
agents at or before settlement. However, the borrower may
waive the right of delivery by executing a written waiver at
or before settlement. The HUD-1 or HUD-1A shall be mailed
or delivered as soon as practicable after settlement if the
borrower or borrower’s agent does not attend the settlement

370
Q

What are the retention requirements for the HUD-1? [V - 3.1 RESPA]

A

Retention – 12 CFR 1024.10(e)
A lender must retain each completed HUD-1 or HUD-1A
and related documents for five years after settlement, unless
the lender disposes of its interest in the mortgage and does
not service the mortgage. If the loan is transferred, the lender
shall provide a copy of the HUD-1 or HUD-1A to the owner
or servicer of the mortgage as part of the transfer. The owner
or servicer shall retain the HUD-1 or HUD-1A for the
remainder of the five-year period.

371
Q

What is the Prohibition of Fees for Preparing Federal Disclosures? [12 CFR 1024.12] [V - 3.1 RESPA]

A

Prohibition of Fees for Preparing Federal Disclosures –
12 CFR 1024.12
For loans subject to RESPA, no fee may be charged for
preparing the Settlement Statement or the Escrow Account
statement or any disclosures required by TILA.

372
Q

Prohibition Against Kickbacks and Unearned Fees – 12
CFR 1024.14? [12 CFR 1024.12] [V - 3.1 RESPA]

A

Prohibition Against Kickbacks and Unearned Fees – 12
CFR 1024.14
Any person who gives or accepts a fee, kickback, or thing of
value (payments, commissions, gifts, tangible item or special
privileges) for the referral of settlement business is in
violation of Section 8(a) of RESPA. Any person who gives
or accepts any portion, split, or percentage of a charge for real estate settlement services, other than for services actually
performed, is in violation of Section 8(b) of RESPA.
Appendix B of Regulation X provides guidance on the
meaning and coverage of the prohibition against kickbacks
and unearned fees.

RESPA Section 8(b) is not violated when a single party
charges and retains a settlement service fee, and that fee is
unearned or excessive.

373
Q

What are the penalties for violating the Prohibition Against Kickbacks and Unearned Fees? – 12 CFR 1024.14? [12 CFR 1024.12] [V - 3.1 RESPA]

A

Penalties and Liabilities
Civil and criminal liability is provided for violating the
prohibition against kickbacks and unearned fees including:
* Civil liability to the parties affected, equal to three times
the amount of any charge paid for such settlement
service.
* The possibility that the costs associated with any court
proceeding together with reasonable attorney’s fees
could be recovered.
* A fine of not more than $10,000 or imprisonment for not
more than one year or both.

374
Q

What are Affiliated Business Arrangements under RESPA? – 12 CFR 1024.15 [12 CFR 1024.12][V - 3.1 RESPA]

A

Affiliated Business Arrangements – 12 CFR 1024.15
If a loan originator (or an associate)14 has either an affiliate
relationship or a direct or beneficial ownership interest of
more than one percent in a provider of settlement services
and the loan originator directly or indirectly refers business to
the provider it is an affiliated business arrangement. An
affiliated business arrangement is not a violation of Section 8
of RESPA and of 12 CFR 1024.14 of Regulation X if the
following conditions are satisfied.
Prior to the referral, the person making each referral has
provided to each person whose business is referred an
Affiliated Business Arrangement Disclosure Statement
(Appendix D of Regulation X). This disclosure shall specify
the following:
* The nature of the relationship (explaining the ownership
and financial interest) between the provider and the loan
originator; and
* The estimated charge or range of charges generally
made by such provider.
This disclosure must be provided on a separate piece of paper
either at the time of loan application, or with the GFE, or at
the time of the referral.
The loan originator may not require the use of such a
provider, with the following exceptions: the institution may
require a buyer, borrower, or seller to pay for the services of
an attorney, credit reporting agency, or real estate appraiser
chosen by the institution to represent its interest. The loan
originator may only receive a return on ownership or
franchise interest or payment otherwise permitted by
RESPA.

14 An associate includes a corporation or business entity that controls, is
controlled by, or is under common control with the institution; an
employer, officer, director, partner, franchisor, or franchisee of the
institution; or anyone with an arrangement with the institution that enables
the person to refer settlement business and benefit financially from the
referrals. 12 U.S.C. 2602(8).

375
Q

What are the prohibitions related to Title Insurance Companies? – 12 CFR 1024.16 [12 CFR 1024.12] [V - 3.1 RESPA]

A

Title Insurance Companies – 12 CFR 1024.16
Sellers that hold legal title to the property being sold are
prohibited from requiring borrowers, either directly or
indirectly, as a condition to selling the property, to use a
particular title insurance company.

376
Q

What is the accounting method for Escrow Accounts – 12 CFR 1024.17 [12 CFR 1024.12] [V - 3.1 RESPA]

A

Escrow Accounts – 12 CFR 1024.17
On October 26, 1994, HUD issued its final rule changing the
accounting method for escrow accounts, which was
originally effective April 24, 1995. The final rule established
a national standard accounting method, known as aggregate
accounting. The final rule also established formats and
procedures for initial and annual escrow account statements.

377
Q

What is the amount of escrow funds that can be collected (at settlement and during life of loan)? [12 CFR 1024.12] [V - 3.1 RESPA]

A

The amount of escrow funds that can be collected at
settlement or upon creation of an escrow account is restricted
to an amount sufficient to pay charges, such as taxes and
insurance, that are attributable to the period from the date
such payments were last paid until the initial payment date.
Throughout the life of an escrow account, the servicer may
charge the borrower a monthly sum equal to one-twelfth of
the total annual escrow payments that the servicer reasonably
anticipates paying from the account. In addition, the servicer
may add an amount to maintain a cushion no greater than
one-sixth of the estimated total annual payments from the
account.
Starting April 19, 2018, a servicer must treat a confirmed
successor in interest as a borrower for purposes of 12 CFR
1024.17 and for Subpart C’s provisions.

378
Q

What are the Escrow Account Analysis requirements? – 12 CFR 1024.17(c)(2) and (3) and 12 CFR 1024.17(k) [12 CFR 1024.12] [V - 3.1 RESPA]

A

Escrow Account Analysis – 12 CFR 1024.17(c)(2) and (3) and
12 CFR 1024.17(k)
Before establishing an escrow account, a servicer must
conduct an analysis to determine the periodic payments and the amount to be deposited. The servicer shall use an escrow
disbursement date that is on or before the deadline to avoid a
penalty and may make annual lump sum payments to take
advantage of a discount.

379
Q

What are the escrow disclosure requirements following a change in servicer? [12 CFR 1024.12] [V - 3.1 RESPA]

A

Transfer of Servicing – 12 CFR 1024.17(e)
If the new servicer changes either the monthly payment
amount or the accounting method used by the old servicer,
then it must provide the borrower with an initial escrow
account statement within 60 days of the date of transfer.
When the new servicer provides an initial escrow account
statement, it shall use the effective date of the transfer of
servicing to establish the new escrow account computation
year. In addition, if the new servicer retains the monthly
payments and accounting method used by the old servicer,
then the new servicer may continue to use the same
computation year established by the old servicer or it may
choose a different one, using a short year statement.

380
Q

What are the escrow requirements related to Shortages, Surpluses, and Deficiency Requirements – 12 CFR 1024.17(f) [12 CFR 1024.12] [V - 3.1 RESPA]

A

Shortages, Surpluses, and Deficiency Requirements –
12 CFR 1024.17(f)
The servicer shall conduct an annual escrow account analysis
to determine whether a surplus, shortage, or deficiency exists
as defined under 12 CFR 1024.17(b).
If the escrow account analysis discloses a surplus, the servicer
shall, within 30 days from the date of the analysis, refund the
surplus to the borrower if the surplus is greater than or equal to
$50. If the surplus is less than $50, the servicer may refund
such amount to the borrower, or credit such amount against the
next year’s escrow payments. These provisions apply as long
as the borrower’s mortgage payment is current at the time of
the escrow account analysis.
If the escrow account analysis discloses a shortage of less
than one month’s escrow payments, then the servicer has
three possible courses of action:
* The servicer may allow the shortage to exist and do
nothing to change it,
* The servicer may require the borrower to repay the
shortage amount within 30 days, or
* The servicer may require the borrower to repay the
shortage amount in equal monthly payments over at least
a 12-month period.
If the shortage is more than or equal to one month’s escrow
payment, then the servicer has two possible courses of action:
* The servicer may allow the shortage to exist and do
nothing to change it, or
* The servicer may require the borrower to repay the
shortage in equal monthly payments over at least a 12-
month period.
If the escrow account analysis discloses a deficiency, then
the servicer may require the borrower to pay additional
monthly deposits to the account to eliminate the deficiency.
If the deficiency is less than one month’s escrow account
payment, then the servicer;
* May allow the deficiency to exist and do nothing to
change it,
* May require the borrower to repay the deficiency within
30 days, or
* May require the borrower to repay the deficiency in two
or more equal monthly payments.
If the deficiency is greater than or equal to one month’s
escrow payment, the servicer may allow the deficiency to
exist and do nothing to change it, or require the borrower to
repay the deficiency in two or more equal monthly payments.
These provisions apply as long as the borrower’s mortgage
payment is current at the time of the escrow account analysis.
A servicer must notify the borrower at least once during the
escrow account computation year if a shortage or deficiency
exists in the account.

381
Q

What are the disclosure requirements surrounding Initial Escrow Account Statements? – 12 CFR 1024.17(g) [12 CFR 1024.12] [V - 3.1 RESPA]

A

Initial Escrow Account Statement – 12 CFR 1024.17(g)
After analyzing each escrow account, the servicer must
submit an initial escrow account statement to the borrower at
settlement or within 45 calendar days of settlement for
escrow accounts that are established as a condition of the
loan.

The initial escrow account statement must include the
monthly mortgage payment; the portion going to escrow;
itemize estimated taxes, insurance premiums, and other
charges; the anticipated disbursement dates of those charges;
the amount of the cushion; and a trial running balance.

382
Q

What are the disclosure requirements surrounding Annual Escrow Account Statements? – 12 CFR 1024.17(g) [12 CFR 1024.12] [V - 3.1 RESPA]

A

Annual Escrow Account Statement – 12 CFR 1024.17(i)
A servicer shall submit to the borrower an annual statement
for each escrow account within 30 days of the completion of
the computation year. The servicer must conduct an escrow
account analysis before submitting an annual escrow account statement to the borrower.

The annual escrow account statements must contain the
account history; projections for the next year; current
mortgage payment and portion going to escrow; amount of
past year’s monthly mortgage payment and portion that went
into the escrow account; total amount paid into the escrow
account during the past year; amount paid from the account
for taxes, insurance premiums, and other charges; balance at
the end of the period; explanation of how the surplus,
shortage, or deficiency is being handled; and, if applicable,
the reasons why the estimated low monthly balance was not
reached.

383
Q

What are short-year escrow statements and when are they required? [12 CFR 1024.12] [V - 3.1 RESPA]

A

Short-Year Statements – 12 CFR 1024.17(i)(4)
Short-year statements can be issued to end the escrow
account computation year and establish the beginning date of
the new computation year. Short-year statements may be
provided upon the transfer of servicing and are required upon
loan payoff. The statement is due to the borrower within 60
days after receiving the pay-off funds.

384
Q

What are the requirements surrounding Timely Escrow Payments – 12 CFR 1024.17(k)? [12 CFR 1024.12] [12 CFR 1024.12] [V - 3.1 RESPA]

A

Timely Payments – 12 CFR 1024.17(k)
The servicer must pay escrow disbursements by the
disbursement date. In calculating the disbursement date, the
servicer must use a date on or before the deadline to avoid a
penalty and may make annual lump sum payments to take
advantage of a discount. A servicer may not purchase force placed insurance unless it is unable to disburse funds from
the borrower’s escrow account to maintain the borrower’s
hazard insurance. A servicer is unable to disburse funds only
if the servicer has a reasonable basis to believe that either the
borrower’s property is vacant or the borrower’s hazard
insurance has terminated for reasons other than non-payment.
A servicer is not unable to disburse funds from the
borrower’s escrow account solely because the account is
deficient. If a servicer advances funds to an escrow account
to ensure that the borrower’s hazard insurance premium
charges are paid in a timely manner, a servicer may seek
repayment from the borrower for the funds the servicer
advanced, unless otherwise prohibited by applicable law.
Regulation X includes a limited exemption from the
restriction on force-placed insurance purchases for small
servicers. Subject to the requirements of 12 CFR 1024.37,
small servicers may purchase force-placed insurance and
charge the borrower for the cost of that insurance if the cost
to the borrower is less than the amount the small servicer
would need to disburse from the borrower’s escrow account
to ensure timely payment of the borrower’s hazard insurance premium charges.
An institution qualifies as a small servicer under 12 CFR
1026.41(e)(4)(ii) if:
* The institution services, together with any affiliates,
5,000 or fewer mortgage loans, for all of which the
institution (or an affiliate) is the creditor or assignee;
* The institution is a Housing Finance Agency, as defined
in 24 CFR 266.5 (12 CFR 1026.41(e)(4)(ii)); or
* The institution is a nonprofit entity (defined in 12 CFR
1026.41(e)(4)(ii)(C)(1)) that services 5,000 or fewer
mortgage loans, including any mortgage loans serviced
on behalf of associated nonprofit entities (defined in 12
CFR 1026.41(e)(4)(ii)(C)(2)), for all of which the
servicer or an associated nonprofit entity is the creditor.
The determination as to whether a servicer qualifies as a
small servicer is generally made based on the mortgage
loans, as that term is used in 12 CFR 1026.41(a)(1), serviced
by the servicer and any affiliates as of January 1 for the
remainder of that calendar year. However, to determine small
servicer status under the nonprofit small servicer definition, a
nonprofit servicer should be evaluated based on the mortgage
loans serviced by the servicer (and not those serviced by
associated nonprofit entities) as of January 1 for the
remainder of the calendar year. A servicer that ceases to
qualify as a small servicer will have six months from the
time it ceases to qualify or until the next January 1,
whichever is later, to comply with any requirements from
which the servicer is no longer exempt as a small servicer.
Under 12 CFR 1026.41(e)(4)(iii), the following mortgage
loans are not considered in determining whether a servicer
qualifies as a small servicer: (a) mortgage loans voluntarily
serviced by the servicer for a non-affiliate of the servicer and
for which the servicer does not receive any compensation or
fees; (b) reverse mortgage transactions; and (c) mortgage
loans secured by consumers’ interests in timeshare plans; and
(d) certain seller-financed transactions that meet the criteria
identified in 12 CFR 1026.36(a)(5).

385
Q

What is the definition of a small servicer under RESPA? [12 CFR 1024.12] [V - 3.1 RESPA]

A

An institution qualifies as a small servicer under 12 CFR
1026.41(e)(4)(ii) if:
* The institution services, together with any affiliates,
5,000 or fewer mortgage loans, for all of which the
institution (or an affiliate) is the creditor or assignee;
* The institution is a Housing Finance Agency, as defined
in 24 CFR 266.5 (12 CFR 1026.41(e)(4)(ii)); or
* The institution is a nonprofit entity (defined in 12 CFR
1026.41(e)(4)(ii)(C)(1)) that services 5,000 or fewer
mortgage loans, including any mortgage loans serviced
on behalf of associated nonprofit entities (defined in 12
CFR 1026.41(e)(4)(ii)(C)(2)), for all of which the
servicer or an associated nonprofit entity is the creditor.
The determination as to whether a servicer qualifies as a
small servicer is generally made based on the mortgage
loans, as that term is used in 12 CFR 1026.41(a)(1), serviced
by the servicer and any affiliates as of January 1 for the
remainder of that calendar year. However, to determine small
servicer status under the nonprofit small servicer definition, a
nonprofit servicer should be evaluated based on the mortgage
loans serviced by the servicer (and not those serviced by
associated nonprofit entities) as of January 1 for the
remainder of the calendar year. A servicer that ceases to
qualify as a small servicer will have six months from the
time it ceases to qualify or until the next January 1,
whichever is later, to comply with any requirements from
which the servicer is no longer exempt as a small servicer.
Under 12 CFR 1026.41(e)(4)(iii), the following mortgage
loans are not considered in determining whether a servicer
qualifies as a small servicer: (a) mortgage loans voluntarily
serviced by the servicer for a non-affiliate of the servicer and
for which the servicer does not receive any compensation or
fees; (b) reverse mortgage transactions; and (c) mortgage
loans secured by consumers’ interests in timeshare plans; and
(d) certain seller-financed transactions that meet the criteria
identified in 12 CFR 1026.36(a)(5).

386
Q

What are the disclosure and timing requirements surrounding providing the List of Homeownership Counseling Organizations– 12 CFR 1024.20 [12 CFR 1024.12] [V - 3.1 RESPA]

A

List of Homeownership Counseling Organizations
– 12 CFR 1024.20

For any application for a federally related mortgage loan, as
that term is defined in 12 CFR 1024.2 subject to the
exemptions in 12 CFR 1024.5(b) (except for applications for
reverse mortgages or timeshare loans), the lender must
provide a loan applicant with a clear and conspicuous written
list of homeownership counseling services in the loan
applicant’s location, no later than three business days after a lender, mortgage broker, or dealer receives an application or
information sufficient to complete an application. The list is
available on a website maintained by the CFPB, or from data
made available by the CFPB or HUD. Lenders must make
sure that the list of homeownership counseling services was
obtained no earlier than 30 days before they provide it to the
applicant. This list may be combined with other disclosures
(unless otherwise prohibited by Regulation X or Regulation
Z). A mortgage broker or dealer that receives a loan
application, or for whom it prepares an application, may
provide the list, in which case the lender is not required to
provide an additional list, though in all cases the lender
remains responsible for ensuring that the list is provided to
the applicant. The list may be provided in person, by mail or
other means. The list may be provided in electronic form,
subject to compliance with the consumer consent and other
applicable provisions of E-Sign.

If, before the three-day period ends, the lender denies the
application or the applicant withdraws it, the lender does not
have to provide the list. If the transaction involves more than
one lender, the lenders should agree on which of them will
provide the list. If there is more than one applicant, the list
can go to any one of them that has primary liability on the
loan.

387
Q

What is covered under Subpart C of RESPA 12 CFR 1024.30? [12 CFR 1024.12][V - 3.1 RESPA]

A

Subpart C – Mortgage Servicing
Scope – 12 CFR 1024.30
Except as otherwise noted below, the provisions of Subpart C
– Mortgage Servicing, 12 CFR 1024.30-41, apply to any
mortgage loan, as that term is defined in 12 CFR 1024.31.
The procedures set forth in 12 CFR 1024.39 through 1024.41
regarding early intervention, continuity of contact, and loss
mitigation only apply to a mortgage loan secured by a
property that is the borrower’s principal residence. If a
property ceases to be a borrower’s principal residence, the
procedures set forth in the early intervention provisions (12
CFR 1024.39), the continuity of contact provisions (12 CFR
1024.40), and the loss mitigation provisions (12 CFR
1024.41) do not apply to the mortgage loan secured by the
property. (Comment 30(c)(2)-1). The determination of
principal residence status will depend on the specific facts
and circumstances regarding the property and applicable state
law. For example, a vacant property may still be a borrower’s
principal residence. (Comment 30(c)(2)-1).
Starting April 19, 2018, a servicer must treat a confirmed
successor in interest as a borrower under Subpart C’s
provisions and under the escrow account requirements in 12
CFR 1024.17. Further, a servicer that is a debt collector under the FDCPA with respect to a mortgage loan does not
violate the FDCPA Section 805(b)’s prohibition on
communicating with third parties by communicating with a
confirmed successor in interest in compliance with the
mortgage servicing rules because “consumer” for purposes of
FDCPA Section 805 includes any person who meets the
definition in this part of confirmed successor in interest.
(Comment 30(d)-1). 15

388
Q

What generally are the definitions covered under Subpart C of RESPA? [12 CFR 1024.12] [V - 3.1 RESPA]

A

Definitions – 12 CFR 1024.31
Regulation X, 12 CFR 1024.31 contains definitions that are
applicable to Subpart C – Mortgage Servicing, 12 CFR
1024.30-41. Among other definitions, Regulation X provides
that “mortgage loan” means “any federally related mortgage
loan, as that term is defined in 12 CFR 1024.2 subject to the
exemptions in 12 CFR 1024.5(b), but does not include openend lines of credit (home equity plans).” Thus, the term
“mortgage loan” includes (but is not limited to) refinancing
transactions, whether secured by a senior or subordinate lien.
The 2016 Servicing Rule establishes definitions of
“successor in interest” and “confirmed successors in
interest,” and provides that the latter are considered
“borrowers” for the purposes of Regulation X’s mortgage
servicing provisions. The 2016 Servicing Rule also adds a
new definition of “delinquency.”

389
Q

What is a successor in interest as defined under Subpart C of RESPA? [12 CFR 1024.12] [V - 3.1 RESPA]

A

Successors in Interest (Effective April 19, 2018)
“Successor in interest” means a person to whom an
ownership interest in a property securing a mortgage loan if
the transfer is:
(1) A transfer by devise, descent, or operation of law on the
death of a joint tenant or tenant by the entirety;
(2) A transfer to a relative resulting from the death of a
borrower;
(3) A transfer where the spouse or children of the borrower
become an owner of the property;
(4) A transfer resulting from a decree of a dissolution of
marriage, legal separation agreement, or from an incidental
property settlement agreement, by which the spouse of the
borrower becomes an owner of the property; or
(5) A transfer into an interviews trust in which the borrower is and remains a beneficiary and which does not relate to a
transfer of rights of occupancy in the property.
“Confirmed successor in interest” means a successor in interest
once a servicer has confirmed the successor in interest’s identity
and ownership interest in a property that secures a mortgage
loan subject to Subpart C of Regulation X.

15 See also the 2016 FDCPA Interpretive Rule (81 Fed. Reg. 71977, 71979).

390
Q

What is Delinquency as defined under Subpart C of RESPA? [12 CFR 1024.12] [V - 3.1 RESPA]

A

Delinquency
The definition of “delinquency” applies to the servicing
provisions in Subpart C of Regulation X and the provisions
regarding periodic statements for mortgage loans in
Regulation Z. 16 Under the definition, a borrower and a
borrower’s mortgage loan obligation are delinquent
beginning on the date a payment sufficient to cover principal,
interest, and, if applicable, escrow, becomes due and unpaid,
and the borrower remains delinquent until such time as no
periodic payment is due and unpaid (even if the borrower is
afforded a period after the due date to pay before the servicer
assesses a late fee).
If a servicer applies payments to the oldest outstanding
payment, a payment by a delinquent borrower advances the
date the borrower’s delinquency began. For example, assume
a borrower’s mortgage loan requires borrower to make
periodic payments of principal, interest, and escrow by the
first of each month. The borrower fails to make a payment on
January 1 or on any day in January, and on January 31 the
borrower is 30 days delinquent. On February 3, the borrower
makes a periodic payment. The servicer applies the payment
it received on February 3 to the outstanding January
payment. On February 4, the borrower is three days
delinquent. (Comment 31-2).
Further, if a servicer chooses to accept a payment that is less
than the periodic payment due without considering the
borrower delinquent for purposes of any provisions in
Subpart C, the borrower is not delinquent for any other
provisions in the Subpart. (Comment 31-3). 17

16 For purposes of periodic statements for residential mortgage loans under
Regulation Z, 12 CFR 1026.41(d)(8), the length of a consumer’s delinquency
is measured as of the date of the periodic statement or the date of the written
notice provided under 12 CFR 1026.41(e)(3)(iv). A consumer’s delinquency
begins on the date an amount sufficient to cover a periodic payment of
principal, interest, and escrow, if applicable, becomes due and unpaid, even if
the consumer is afforded a period after the due date to pay before the servicer
assesses a late fee. A consumer is delinquent if one or more periodic
payments of principal, interest, and escrow, if applicable, are due and unpaid.
(Comment 1026.41(d)(8)-1).
17 A creditor is not prevented from exercising a right provided by a mortgage

391
Q

What are the General Disclosure Requirements 12 CFR 1024.32
under Subpart C of RESPA? [12 CFR 1024.12] [V - 3.1 RESPA]

A

General Disclosure Requirements – 12 CFR 1024.32
Disclosure Requirements – 12 CFR 1024.32(a)
Disclosures required under 12 CFR 1024.30-.41 must be
clear and conspicuous, in writing, and in a form that a
recipient may keep. The disclosures may be provided in
electronic form, subject to consumer consent and the
provisions of E-Sign, 18 and a servicer may use commonly
accepted or readily understandable abbreviations.
Disclosures may be made in a language other than English,
provided that they are made in English upon a recipient’s
request.

392
Q

Can lenders provide additional disclosures under Subpart C of RESPA (mortgage servicing) or combine disclosures? [12 CFR 1024.12] [V - 3.1 RESPA]

A

Additional Information, Disclosures Required by Other Laws
– 12 CFR 1024.32(b)
Servicers may include additional information in disclosures
required under 12 CFR 1024.30-41 or combine these
disclosures with any disclosure required by other law unless
doing so is expressly prohibited by 12 CFR 1024.30-41, by
other applicable law (such as TILA or the Truth in Savings
Act), or by the terms of an agreement with a federal or state
regulatory agency.

393
Q

What are the Disclosure Requirements regarding Successors in Interest – 12 CFR 1024.32(c) (Effective April 19, 2018) under Subpart C of RESPA? [12 CFR 1024.12] [V - 3.1 RESPA]

A

Successors in Interest – 12 CFR 1024.32(c) (Effective April
19, 2018)
Under 12 CFR 1024.32(c), servicers have the option to
provide a written notice and acknowledgment form to
confirmed successors in interest who have not assumed the
mortgage loan and are not otherwise liable on it. Among
other things, the written notice must explain that the
confirmed successor in interest may be entitled to receive
certain notices and communications about the mortgage loan
if the servicer is not providing them to another confirmed
successor in interest or borrower on the account. The notice
also must explain that in order to receive such notices and
communications, the successor in interest must execute and
provide to the servicer the acknowledgment form.
Servicers that send this type of notice and
acknowledgement form are not required to provide to the
confirmed successor in interest any written disclosure
required by 12 CFR 1024.17, 1024.33, 1024.34, 1024.37,
or 1024.39, or to comply with the live contact requirements in 12 CFR 1024.39(a) with respect to the
confirmed successor in interest until the confirmed
successor in interest either assumes the mortgage loan or
executes the acknowledgment form.
Regardless of whether the confirmed successor in interest
executes the acknowledgment form, the written notice must
state the successor in interest is entitled to submit notices of
error under 12 CFR 1024.35, requests for information under
12 CFR 1024.36, and requests for a payoff statement under
12 CFR 1026.36 with respect to the mortgage loan account,
and the notice must include a brief explanation of those
rights and how to exercise them, including appropriate
address information.
Furthermore, except as required by 12 CFR 1024.36, a
servicer is not required to provide to a confirmed
successor in interest any written disclosure required by 12
CFR 1024.17, 1024.33, 1024.34, 1024.37, or 1024.39(b)
if the servicer is providing the same specific disclosure to
another borrower on the account. A servicer is also not
required to comply with the live contact requirements in
12 CFR 1024.39(a) with respect to a confirmed successor
in interest if the servicer is complying with those
requirements with respect to another borrower on the
account. A confirmed successor in interest who does not
receive servicing communications because the servicer is
providing them to another borrower on the account can
request additional information as needed through the
request for information process under Regulation X.

loan contract to accelerate payment for a breach of that contract. Failure to
pay the amount due after the creditor accelerates the mortgage loan obligation
in accordance with the mortgage loan contract would begin or continue
delinquency. (Comment 31-4).
18 15 U.S.C. 7001 et seq.

394
Q

Generally, what Mortgage Servicing Transfer Disclosures –
12 CFR 1024.33 are required under Subpart C of RESPA? [12 CFR 1024.12] [V - 3.1 RESPA]

A

Mortgage Servicing Transfer Disclosures –
12 CFR 1024.33
The disclosures related to the transfer of mortgage servicing
generally are required for any mortgage loan, as that term is
defined in 12 CFR 1024.31, except that the servicing
disclosure statement required under 12 CFR 1024.33(a) is
required only for reverse mortgage transactions.

395
Q

What is the Servicing Disclosure Statement – 12 CFR 1024.33(a) under Subpart C of RESPA and what are the disclosure requirements? [12 CFR 1024.12] [V - 3.1 RESPA]

A

*Only applicable to reverse mortgagees

Servicing Disclosure Statement – 12 CFR 1024.33(a)
A lender, mortgage broker who anticipates using table
funding, or dealer in a first-lien dealer loan that receives an
application for a reverse mortgage transaction is required to
provide the servicing disclosure statement to the borrower
within three days (excluding legal public holidays, Saturdays,
and Sundays) after receipt of the application. The disclosure
statement must advise whether the servicing of the mortgage
loan may be assigned, sold, or transferred to any other person
at any time. A model disclosure statement is set forth in
Appendix MS-1.

If the institution denies the borrower’s application within the three-day period, it is not required to provide the disclosure
statement.

396
Q

What are the Notices of Transfer of Loan Servicing – 12 CFR 1024.33(b)under Subpart C of RESPA and what are the disclosure requirements? [12 CFR 1024.12] [V - 3.1 RESPA]

A

Notices of Transfer of Loan Servicing – 12 CFR 1024.33(b)
When any mortgage loan, as that term is defined in 12 CFR
1024.31, is assigned, sold or transferred, the transferor
(former servicer) generally must provide a disclosure at least
15 days before the effective date of the transfer. Generally, a
transfer of servicing notice from the transferee (new servicer)
must be provided not more than 15 days after the effective
date of the transfer. Generally, both notices may be
combined into one notice if delivered to the borrower at least
15 days before the effective date of the transfer. Notices
provided at the time of settlement satisfy the timing
requirements.
The disclosure must include:
* The effective date of the transfer;
* The name, address, and toll-free or collect-call telephone
number for an employee or department of the transferee
servicer that can be contacted by the borrower to obtain
answers to servicing transfer inquiries;
* The name, address, and toll-free or collect-call telephone
number for an employee or department of the transferor
servicer that can be contacted by the borrower to obtain
answers to servicing transfer inquiries;
* The date on which the transferor servicer will cease
accepting payments relating to the loan, and the date on
which the transferee servicer will begin to accept such
payments. The dates must be either the same or
consecutive dates;
* Whether the transfer will affect the terms or the
availability of optional insurance and any action the
borrower must take to maintain such coverage; and
* A statement that the transfer does not affect the terms or
conditions of the mortgage (except as directly related to
servicing).
Servicers may use the disclosure in Appendix MS-2 to
comply with the mortgage servicing transfer disclosure.
The following transfers are not considered an assignment,
sale, or transfer of mortgage loan servicing for purposes of
this requirement if there is no change in the payee, address to
which payment must be delivered, account number, or
amount of payment due:
* Transfers between affiliates;
* Transfers resulting from mergers or acquisitions of
servicers or subservicers; and
* Transfers between master servicers, when the
subservicer remains the same.
Additionally, the Federal Housing Administration (FHA) is
not required to provide a notice of transfer to the borrower
where a mortgage insured under the National Housing Act
is assigned to FHA.

397
Q

What are the Borrower Payments During Transfer of Servicing – 12 CFR
1024.33(c) requirements under Subpart C of RESPA and what are the disclosure requirements? [12 CFR 1024.12] [V - 3.1 RESPA]

A

Borrower Payments During Transfer of Servicing – 12 CFR
1024.33(c)
During the 60-day period beginning on the date of transfer,
no late fee or other penalty can be imposed on a borrower
who has made a timely payment to the transferor servicer
(former servicer). Additionally, if the transferor servicer
(former servicer) receives any incorrect payments on or after
the effective date of the transfer, the transferor servicer must
either transfer the payment to the transferee servicer (new
servicer) or return the payment and inform the payor of the
proper recipient of the payment.

398
Q

What are the requirements surrounding Timely Escrow Payments and
Treatment of Escrow Account Balances – 12 CFR 1024.34 under Subpart C of RESPA [12 CFR 1024.12] [V - 3.1 RESPA]

A

Timely Escrow Payments and Treatment of Escrow
Account Balances – 12 CFR 1024.34
Servicers must comply with requirements concerning the
treatment of escrow funds, which apply to any mortgage
loan, as that term is defined in 12 CFR 1024.31.
If the terms of a mortgage loan require the borrower to make
payments to the servicer for deposit into an escrow account
to pay taxes, insurance premiums, and other charges, the
servicer shall make payments from the escrow account in a
timely manner. A payment is made in a timely manner if it is
made on or before the deadline to avoid a penalty.
Generally, the servicer must return any amounts remaining in
escrow within the servicer’s control within 20 days
(excluding legal public holidays, Saturdays, and Sundays)
after the borrower pays the mortgage loan in full, unless the
borrower and servicer agree to credit the remaining funds
towards an escrow account for certain new mortgage loans.
The rule does not prohibit servicers from netting any funds
remaining in an escrow account against the outstanding
balance of the borrower’s mortgage loan.

399
Q

What are the Error Resolution Procedures – 12 CFR 1024.35 under Subpart C of RESPA? [V - 3.1 RESPA]

A

Error Resolution Procedures – 12 CFR 1024.35
Servicers must comply with error resolution procedures that
are triggered when a borrower submits an error notice to the
servicer. The requirements set forth in 12 CFR 1024.35 apply
to any mortgage loan, as that term is defined in 12 CFR
1024.31. The CFPB has issued an advisory opinion clarifying that,
because borrowers initiate the error resolution process, a
servicer’s communications with a borrower regarding an
error notice are not subject to the “cease communication”
provision of the Fair Debt Collection Practices Act (FDCPA)
unless the borrower specifically withdraws the request for
action regarding the error.19

19 CFPB Bulletin 2013-12.

400
Q

What is a Notice of Error – 12 CFR 1024.35(a) under Subpart C of RESPA and how is it used? [V - 3.1 RESPA]

A

Notice of Error – 12 CFR 1024.35(a)
An error notice must be in writing and identify the borrower’s
name, information that allows the servicer to identify the
borrower’s account, and the alleged error. A qualified written
request that asserts an error relating to the servicing of a
mortgage loan is an error notice, and the servicer must comply
with all of the error notice requirements with respect to such
qualified written request.
The commentary clarifies that a servicer should not rely
solely on the borrower’s description of a submission to
determine whether it is an error notice, an information
request, or both. For example, a borrower may submit a letter
titled “Notice of Error” that indicates that the borrower wants
to receive the information set forth in an annual escrow
account statement and asserts an error for the servicer’s
failure to provide that statement. Such a letter could be both
an error notice and an information request, and the servicer
must evaluate whether the letter fulfills the substantive
requirements of an error notice, information request, or both.

401
Q

What is the Scope of Error Resolution – 12 CFR 1024.35(b) under Subpart C of RESPA? [V - 3.1 RESPA]

A

Scope of Error Resolution – 12 CFR 1024.35(b)
The error resolution procedures apply to the following
alleged errors:
* Failure to accept a payment that complies with the
servicer’s written requirements;
* Failure to apply an accepted payment to principal,
interest, escrow, or other charges as required by the
mortgage loan and applicable law;
* Failure to credit a payment to the borrower’s account as
of the date the servicer received it, as required by 12
CFR 1026.36(c)(1);
* Failure to pay taxes, insurance premiums, or other
charges by the due date, as required by 12 CFR
1024.34(a);
* Failure to refund an escrow account balance within 20
days (excluding legal public holidays, Saturdays, and
Sundays) after the borrower pays the mortgage loan in
full, as required by 12 CFR 1024.34(b);
* Imposition of a fee or charge without a reasonable basis
to do so;
* Failure to provide an accurate payoff balance amount
upon the borrower’s request, as required by 12 CFR
1026.36(c)(3);
* Failure to provide accurate information to a borrower
regarding loss mitigation options and foreclosure, as
required by 12 CFR 1024.39;
* Failure to transfer accurate and timely information
relating to servicing to a transferee servicer;
* Making the first notice or filing for a judicial or nonjudicial foreclosure process before the time periods
allowed by 12 CFR 1024.41(f) and (j);
* Moving for foreclosure judgment or order of sale or
conducting a foreclosure sale in violation of 12 CFR
1024.41(g) or (j); and
* Any other error relating to the servicing of a borrower’s
mortgage loan.

The commentary gives examples of errors not covered by 12
CFR 1024.35(b), such as errors relating to: (i) the origination
of a mortgage loan; (ii) the underwriting of a mortgage loan;
(iii) a subsequent sale or securitization of a mortgage loan;
and (iv) a determination to sell, assign, or transfer the
servicing of a mortgage loan (unless it concerns the failure to
transfer accurate and timely information relating to the
servicing of the borrower’s mortgage loan account to a
transferee servicer).

402
Q

What Contact Information is the servicer required to disclosure related to error resolution 12 CFR 1024.35(c) under Subpart C of RESPA? [V - 3.1 RESPA]

A

Contact Information – 12 CFR 1024.35(c)
If the servicer establishes an address to which borrowers
must send error notices, the servicer must provide written
notice of the address to the borrower with specified content.
The commentary states that the servicer must also include
this address on the following communications: (i) any
periodic statement or coupon book required under 12 CFR
1026.41; (ii) any website the servicer maintains in connection
with the servicing of the loan; and (iii) any notice required
pursuant to 12 CFR 1024.39 (early intervention) or 12 CFR
1024.41 (loss mitigation) that includes contact information
for assistance. The servicer must use the same address for
receiving information requests under 12 CFR 1024.36(b), and
provide written notice to the borrower before changing the
address to which the borrower must send error notices.

403
Q

What are a servicer’s requirements related to Acknowledgement of Receipt of error notices 12 CFR 1024.35(d) under Subpart C of RESPA? [V - 3.1 RESPA]

A

Acknowledgement of Receipt – 12 CFR 1024.35(d)
The servicer generally must provide a written
acknowledgment to the borrower within five days (excluding
legal public holidays, Saturdays, and Sundays) after
receiving the error notice.

404
Q

What procedures must a servicer follow in their Response to an Error Notice? 12 CFR 1024.35(e) [V - 3.1 RESPA]

A

Response to an Error Notice – 12 CFR 1024.35(e)
A servicer generally has 30 days (excluding legal public
holidays, Saturdays, and Sundays) from receipt of the error
notice to investigate and respond to the notice, except that a
servicer may extend this period by an additional 15 days
(excluding legal public holidays, Saturdays, and Sundays) if,
prior to the expiration of the original 30-day period, it
notifies the borrower in writing of the extension and the
reasons for it.
A servicer must respond within seven days (excluding legal
public holidays, Saturdays, and Sundays) if the alleged error
is a failure to provide an accurate payoff balance amount,
and a servicer must respond by the earlier of 30 days
(excluding legal public holidays, Saturdays, and Sundays) or
the date of a foreclosure sale if the error involves either (i)
making the first notice or filing for a judicial or non-judicial
foreclosure process before the time periods allowed by 12
CFR 1024.41(f) or (j), or (ii) moving for foreclosure
judgment or order of sale or conducting a foreclosure sale in
violation of 12 CFR 1024.41(g) or (j).
In response to the notice of error, the servicer must either
correct the error or conduct a reasonable investigation and
determine that no error occurred. The servicer must also send
a written response to the borrower that accomplishes one of
the following:
* If the servicer corrects the alleged error. The servicer
must advise the borrower of the correction and when the
correction took effect, and provide contact information,
including phone number, for further assistance;
* If the servicer determines that it committed an error or
errors different than or in addition to those identified by
the borrower. The servicer must correct the error and
advise the borrower of the correction and when the
correction took effect, and provide contact information,
including phone number, for further assistance; or
* If the servicer determines after a reasonable
investigation that no error occurred. The servicer must
state that it determined that no error occurred, the
reasons for its determination, and the borrower’s right to
request documents relied upon by the servicer in
reaching its determination and how the borrower can
make such a request, and provide contact information, including phone number, for further assistance. If the
borrower requests those documents, the servicer
generally must provide them within 15 days (excluding
legal public holidays, Saturdays, and Sundays) at no cost
to the borrower. The servicer need not provide
documents that constitute confidential, proprietary, or
privileged information.

Furthermore, servicers responding to a notice of error request
for documentation may omit location, contact, and personal
financial information (other than information about the terms,
status, and payment history of the mortgage loan) if: (i) the
information pertains to a potential or confirmed successor in
interest who is not the requester; or (ii) the requester is a
confirmed successor in interest and the information pertains
to any borrower who is not the requester. (Effective April 19,
2018).

As a part of its investigation of the asserted error, the servicer
may request supporting documentation from the borrower,
but the servicer must conduct a reasonable investigation even
if the borrower does not provide supporting documentation.

405
Q

When is a servicer is not required to provide the five-day
acknowledgement notice (12 CFR 1024.35(d)) or the
error response notice for error notices (12 CFR 1024.35(e)) under Subpart C of RESPA? [V - 3.1 RESPA]

A

Early Correction or Error Asserted Before Foreclosure Sale
– 12 CFR 1024.35(f)
A servicer is not required to provide the five-day
acknowledgement notice (12 CFR 1024.35(d)) or the
response notice (12 CFR 1024.35(e)) if either:
* The servicer corrects the asserted errors and notifies the
borrower of the correction within five days (excluding
legal public holidays, Saturdays, and Sundays) after
receiving the error notice; or
* The servicer receives the error notice seven or fewer
days before a foreclosure sale and the asserted error
concerns the timing of the foreclosure process under 12
CFR 1024.35(b)(9) or (10). In this instance, the servicer
must make a good faith attempt to respond to the
borrower, either orally or in writing, and either correct
the error or state the reason the servicer has determined
that no error occurred.

406
Q

A servicer does not need to provide the five-day
acknowledgement notice (12 CFR 1024.35(d)), provide the
response notice (12 CFR 1024.35(e)), or refrain from
providing adverse information to credit reporting agencies for
60 days (12 CFR 1024.35(i)), if the servicer reasonably
determines what under Subpart C of RESPA? [V - 3.1 RESPA]

A

Requirements Not Applicable – 12 CFR 1024.35(g)
A servicer does not need to provide the five-day
acknowledgement notice (12 CFR 1024.35(d)), provide the
response notice (12 CFR 1024.35(e)), or refrain from
providing adverse information to credit reporting agencies for
60 days (12 CFR 1024.35(i)), if the servicer reasonably
determines any of the following apply:
* Duplicative notice of error. The asserted error is
substantially the same as a previously-asserted error for
which the servicer complied with the obligation to respond, unless the borrower provides new and material
information to support the asserted error. New and
material information is information that is reasonably
likely to change the servicer’s prior determination about
the error;
* Overbroad notice of error. The error notice is overbroad
if the servicer cannot reasonably determine the specific
alleged error. The commentary provides examples of
overbroad notices, including those that assert errors
regarding substantially all aspects of the mortgage loan
(including origination, servicing, and foreclosure),
notices that resemble legal pleadings and demand a
response to each numbered paragraph, or notices that are
not reasonably understandable or contain voluminous
tangential information such that a servicer cannot
reasonably identify from the notice any error that
requires a response. Note that if a servicer concludes an
error notice as submitted is overbroad, the servicer must
still provide a five-day acknowledgment notice and a
subsequent response to the extent the servicer can
identify an appropriate error notice within the
submission; or
* Untimely notice of error. The error notice is sent more
than one year after either the mortgage loan was
discharged or the servicer receiving the notice of error
transferred the mortgage loan to another servicer. For
purposes of this provision, a mortgage loan is discharged
when both the debt and all corresponding liens have
been extinguished or released, as applicable.

If a servicer determines that any of these three exceptions
apply, it must provide written notice to the borrower within
five days (excluding legal public holidays, Saturdays, and
Sundays) after making that determination, including the basis
relied upon.

407
Q

What Payment Requirements are Prohibited 12 CFR 1024.35(h) under
Subpart C of RESPA? [V - 3.1 RESPA]

A

Payment Requirements Prohibited – 12 CFR 1024.35(h)
A servicer may not charge a fee or require a borrower to
make any payments as a condition to responding to an error
notice.

408
Q

What is the Effect on Servicer Remedies related to notices of error 12 CFR 1024.35(i) under Subpart C of RESPA? [V - 3.1 RESPA]

A

Effect on Servicer Remedies – 12 CFR 1024.35(i)
In the 60-day period after receiving an error notice, a servicer
may not furnish adverse information to any consumer
reporting agency regarding any payment that is the subject of
the error notice.

409
Q

What are Requests for Information – 12 CFR 1024.36 under Subpart C of RESPA and how are they handled? [V - 3.1 RESPA]

A

Requests for Information – 12 CFR 1024.36
Servicers must follow certain procedures in response to a
borrower’s written request for information with respect to the
borrower’s mortgage loan. The request must include the
borrower’s name, information that allows the servicer to identify the borrower’s account, and the requested information related to the borrower’s mortgage loan. The request can be from the borrower or the borrower’s agent; a
servicer may undertake reasonable procedures to determine if
an alleged agent has authority from the borrower to act as the
borrower’s agent. A qualified written request that requests
information relating to the servicing of a mortgage loan is an
information request, and the servicer must comply with all of
the information request requirements with respect to such a
qualified written request.

The requirements set forth in 12 CFR 1024.36 apply to any
mortgage loan, as that term is defined in 12 CFR 1024.31.

The CFPB has issued an advisory opinion clarifying that,
because borrowers initiate requests for information, a
servicer’s communications with a borrower regarding such a
request for information are not subject to the FDCPA’s
“cease communication” provision, unless the borrower
specifically withdraws the information request. 20

410
Q

What Contact Information is the servicer required to disclosure related to information requests 12 CFR 1024.36(b) under Subpart C of RESPA? [V - 3.1 RESPA]

A

Contact Information – 12 CFR 1024.36(b)
If the servicer establishes an address to which borrowers
must send information requests, the servicer must provide
written notice of the address to the borrower with specified
information. The commentary states that the servicer must
also include this address on the following communications:
(i) any periodic statement or coupon book required under 12
CFR 1026.41; (ii) any website the servicer maintains in
connection with the servicing of the loan; and (iii) any notice
required pursuant to 12 CFR 1024.39 (early intervention) or
12 CFR 1024.41 (loss mitigation) that includes contact
information for assistance. The servicer must use the same
address for receiving error notices under 12 CFR 1024.35(b),
and provide written notice to the borrower before changing
the address to which the borrower must send information
requests.

411
Q

What are a servicer’s requirements related to Acknowledgement of Receipt of information requests 12 CFR 1024.36(c) under Subpart C of RESPA? [V - 3.1 RESPA]

A

Acknowledgement of Receipt – 12 CFR 1024.36(c)
The servicer generally must provide a written acknowledgment
to the borrower within five days (excluding legal public
holidays, Saturdays, and Sundays) after receiving the
information request.

412
Q

What procedures must servicers follow in their Response to Information Requests 12 CFR 1024.36(d) [V - 3.1 RESPA]

A

Response to Information Request – 12 CFR 1024.36(d)
A servicer generally must respond in writing to an information request within 30 days (excluding legal public
holidays, Saturdays, and Sundays) of receipt, except that a
servicer may extend this period by an additional 15 days
(excluding legal public holidays, Saturdays, and Sundays) if,
prior to the expiration of the original 30-day period, it
notifies the borrower in writing of the extension and the
reasons for it. A servicer must respond within 10 days
(excluding legal public holidays, Saturdays, and Sundays)
after receiving the request, if the borrower requested the
identity or contact information for the owner or assignee of a
mortgage loan.
The servicer must respond in writing by either:
* Providing the requested information and contact
information, including phone number, for further
assistance; or
* Conducting a reasonable search for the information and
advising the borrower that the servicer has determined
that the requested information is not available to it, the
basis for the servicer’s determination, and contact
information, including phone number, for further
assistance.
Information is not available if it is not in the servicer’s
control or possession, or the servicer cannot retrieve it in the
ordinary course of business through reasonable efforts. The
commentary gives examples of when information is or is not
available.
In its response to a request for information, a servicer may
omit location, contact, and personal financial information
(other than information about the terms, status, and payment
history of the mortgage loan) if: (i) the information pertains
to a potential or confirmed successor in interest who is not
the requester; or (ii) the requester is a confirmed successor in
interest and the information pertains to any borrower who is
not the requester. (12 CFR 1024.36(d)(3)). (Effective April
19, 2018).

413
Q

When is a servicer is not required to provide the five-day
acknowledgement notice or a response related to information requests under Subpart C of RESPA? [V - 3.1 RESPA]

A

Early Response – 12 CFR 1024.36(e)
The five-day receipt acknowledgement (12 CFR 1024.36(c))
and the response (12 CFR 1024.36(d)) requirements do not
apply if the servicer provides the requested information and
contact information, including phone number, for further
assistance within five days (excluding legal public holidays,
Saturdays, and Sundays) after receiving the information
request.

414
Q

When are the Requirement Not Applicable to send the five-day receipt acknowledgement (12 CFR 1024.36(c)) and the response notice (12 CFR 1024.36(d) under Subpart C of RESPA? [V - 3.1 RESPA]

A

Requirement Not Applicable – 12 CFR 1024.36(f)
The five-day receipt acknowledgement (12 CFR 1024.36(c))
and the response notice (12 CFR 1024.36(d)) requirements
also do not apply if the servicer reasonably determines any of
the following exceptions apply:
* The information requested is substantially the same
information that the borrower previously requested.
* The information requested is confidential, proprietary, or
privileged.
* The information requested is not directly related to the
borrower’s mortgage loan account. The commentary
provides examples of irrelevant information, including
information related to the servicing of mortgage loans
other than the borrower’s loan and investor instructions
or requirements for servicers regarding the negotiation or
approval of loss mitigation options.
* The information request is overbroad or unduly
burdensome. A request is overbroad if the borrower
requests that the servicer provide an unreasonable
volume of documents or information. A request is
unduly burdensome if a diligent servicer could not
respond within the time periods set forth in 12 CFR
1024.36(d)(2) or would incur costs (or have to dedicate
resources) that would be unreasonable in light of the
circumstances. The commentary provides examples of
overbroad or unduly burdensome requests, such as
requests that seek documents relating to substantially all
aspects of mortgage origination, mortgage servicing,
mortgage sale or securitization, and foreclosure, as well
as requests that require servicers to provide information
in a specific format or seek information that is not
reasonably likely to assist the borrower. If an
information request as submitted is overbroad or unduly
burdensome, the servicer must still provide the five-day
acknowledgment of receipt and subsequent response if
the servicer can reasonably identify an appropriate
information request within the submission.
* The information request is sent more than one year after
either the mortgage loan was discharged or the servicer
receiving the information request transferred the
mortgage loan to another servicer. For purposes of this
provision, a mortgage loan is discharged when both the
debt and all corresponding liens have been extinguished
or released, as applicable.
If a servicer determines that any of these five exceptions
apply, it must provide written notice to the borrower within
five days (excluding legal public holidays, Saturdays, and
Sundays) after making that determination, including the basis
relied on.

415
Q

What are the Payment Requirement Limitations related to information requests? 12 CFR 1024.36(g) [V - 3.1 RESPA]

A

Payment Requirement Limitations – 12 CFR 1024.36(g)
A servicer generally may not charge a fee, or require a
borrower to make any payment that may be owed on a
borrower’s account, as a condition of responding to an
information request. A servicer may charge for providing a
beneficiary notice under applicable state law, if such a fee is
not otherwise prohibited by applicable law.

416
Q

What are the policies for servicers responding to information requests from Potential Successors in Interest – 12 CFR 1024.36(i) (Effective
April 19, 2018) [V - 3.1 RESPA]

A

Potential Successors in Interest – 12 CFR 1024.36(i) (Effective
April 19, 2018)
A servicer must respond to a written request from a person
indicating that the person may be a successor in interest if the
request includes the name of the transferor borrower from
whom the person received an ownership interest and
information that enables the servicer to identify the mortgage
loan. The response must generally provide a written
description of the documents the servicer reasonably requires
to confirm the person’s identity and ownership interest in the
property as well as contact information, including a
telephone number, for further assistance. With respect to the
written request, a servicer must treat the potential successor
in interest as a borrower for the purposes of 12
CFR1024.36(c) through 1024.36(g).
A servicer must respond to such a request not later than the
time limits set forth in 12 CFR 1024.36(d)(2) for information
requests. Depending on the facts and circumstances of the
request, responding promptly may require a servicer to
respond more quickly than the time limits established in 12
CFR 1024.36(d)(2). (Comment 36(i)-2).
Under 12 CFR 1024.38(b)(1)(vi)(B), a servicer, other than a
small servicer, must maintain policies and procedures that
are reasonably designed to promptly facilitate
communication with potential successors in interest and
promptly confirm a potential successor in interest’s identity
and ownership interest in the property securing the mortgage
loan.

417
Q

What are the restrictions for servicers on obtaining and
assessing charges and fees for force-placed insurance under Subpart C of RESPA? [V - 3.1 RESPA]

A

Force-Placed Insurance – 12 CFR 1024.37

Servicers must comply with restrictions on obtaining and
assessing charges and fees for force-placed insurance,
defined as hazard insurance that a servicer obtains on behalf
of the owner or assignee to insure the property securing the
mortgage loan (but does not include (i) flood insurance
required by the Flood Disaster Protection Act of 1973, (ii)
hazard insurance obtained by a borrower but renewed by the
borrower’s servicer in accordance with 12 CFR
1024.17(k)(1), (2), or (5), or (iii) hazard insurance obtained
by a borrower but renewed by the borrower’s servicer with
the borrower’s agreement). The requirements set forth in 12
CFR 1024.37 apply to any mortgage loan, as that term is
defined in 12 CFR 1024.31.
The CFPB has issued an advisory opinion clarifying that,
because the Dodd-Frank Act specifically mandates certain
disclosures regarding force-placed insurance without any
mention of the FDCPA’s “cease communication” provisions,
a servicer acting as a debt collector does not violate the
FDCPA’s “cease communication” provision by providing the
notices required under 12 CFR 1024.37. 21

21 CFPB Bulletin 2013-12.

418
Q

What are the four Requirements (servicers must meet) Before Charging For Force-placed Insurance 12 CFR 1024.37(b), (c), (d) under Subpart C of RESPA? [V - 3.1 RESPA]

A

Requirements Before Charging For Force-placed Insurance
– 12 CFR 1024.37(b), (c), (d)
Servicers may not assess charges or fees for force-placed
insurance unless the servicer satisfies four requirements.

First, the servicer must have a reasonable basis to believe
that the borrower has failed to maintain required hazard
insurance. The commentary states that information about a
borrower’s hazard insurance received by the servicer from
the borrower, the borrower’s insurance provider, or the
borrower’s insurance agent, may provide a servicer with a
reasonable basis. If a servicer receives no such information,
the servicer may satisfy the reasonable basis standard if the
servicer acts with reasonable diligence to ascertain the
borrower’s hazard insurance status and does not receive
evidence of hazard insurance.

Second, the servicer must mail or deliver an initial written
notice to the borrower at least 45 days before assessing a
charge or fee related to force-placed insurance. The servicer’s
notice must identify the following:
* The date of the notice;
* The servicer’s name and mailing address;
* The borrower’s name and mailing address;
* A statement requesting that the borrower provide hazard
insurance information for the borrower’s property and
identifying the property by its physical address;
* A statement that the borrower’s hazard insurance has
expired, is expiring, or provides insufficient coverage, as
applicable; that the servicer lacks evidence that the
borrower has hazard insurance coverage past the
expiration date or lacks evidence of sufficient coverage,
as applicable; and if applicable, identifies the type of
hazard insurance lacking;
* A statement that hazard insurance is required on the
borrower’s property and that the servicer has purchased
or will purchase insurance at the borrower’s expense;
* A request that the borrower promptly provide the
servicer with insurance information;
* A description of the requested insurance information and
how the borrower may provide such information, and if
applicable, that the requested information must be in
writing;
* A statement that the insurance coverage the servicer has
purchased or will purchase may cost significantly more
than, and provide less coverage than, hazard insurance
purchased by the borrower;
* The servicer’s phone number for borrower inquiries; and
* A statement advising that the borrower review additional
information provided in the same transmittal (if
applicable).
The servicer cannot provide any information on the initial
notice other than the specific statements listed above and, at
the servicer’s option, the loan account number. The servicer,
however, can provide additional information on separate
pages of paper contained in the same mailing. Certain
information must be provided in bold text. Appendix MS3(A) contains a form notice that servicers may use.

Third, the servicer must send a reminder notice at least 30 days
after the initial notice is mailed or delivered and at least 15
days before the servicer assesses charges or fees. If the
servicer has received no hazard insurance information in
response to the initial notice described above, the reminder
notice must contain the date of the reminder notice and all of
the other information provided in the initial notice, as well as
(i) advise that it is a second and final notice, and (ii) identify
the annual cost of force-placed insurance, or if unknown, a
reasonable estimate of that cost.

If the servicer has received hazard insurance information but
not evidence that sufficient coverage has been in place
continuously, the reminder notice must identify the
following:
* The date of the notice;
* The servicer’s name and mailing address;
* The borrower’s name and mailing address;
* A statement requesting that the borrower provide hazard
insurance information for the borrower’s property and
that identifies the property by its physical address;
* A statement that the insurance coverage the servicer has
purchased or will purchase may cost significantly more
than, and provide less coverage than, hazard insurance
purchased by the borrower;
* The servicer’s phone number for borrower inquiries;
* A statement advising that the borrower review additional
information provided in the same transmittal (if
applicable);
* A statement that it is the second and final notice;
* The annual cost of force-placed insurance, or if
unknown, a reasonable estimate of that cost;
* A statement that the servicer has received the hazard
insurance information that the borrower provided;
* A request that the borrower provide the missing
information; and
* A statement that the borrower will be charged for
insurance the servicer purchases during the time period
in which the servicer cannot verify coverage.
The servicer cannot provide any additional information on
the reminder notice other than specific statements listed
above and, at the servicer’s option, the loan account number.
The servicer, however, can provide additional information on
separate pages of paper contained in the same transmittal.
Certain information must be provided in bold text. Appendix
MS-3 contains sample reminder notices at forms MS-3(B)
and MS-3(C). If a servicer receives new information about a
borrower’s hazard insurance after the required written notice
has been put into production, the servicer is not required to
update the notice if the written notice was put into production
a reasonable time prior to the servicer delivering the notice to
the borrower or placing the notice in the mail. For purposes
of 12 CFR 1024.37(d)(5), five days (excluding legal
holidays, Saturdays, and Sundays) is a reasonable time.

(Comment 37(d)(5)-1).
Fourth, by the end of the 15-day period beginning on the
date the servicer delivers the reminder notice or places it in
the mail, the servicer must not have received evidence that
the borrower has had required hazard insurance continuously
in place. As evidence, the servicer may require a copy of the
borrower’s hazard insurance policy declaration page, the
borrower’s insurance certificate, the borrower’s insurance
policy, or other similar forms of written confirmation.

419
Q

What two requirements must a servicer must comply with before
assessing charges or fees on a borrower to renew or replace existing force-placed insurance 12 CFR 1024.37(e) under Subpart C of RESPA? [V - 3.1 RESPA]

A

Renewing Force-Placed Insurance – 12 CFR 1024.37(e)
A servicer must comply with two requirements before
assessing charges or fees on a borrower to renew or replace
existing force-placed insurance.
First, the servicer must provide written notice at least 45
days before assessing a premium charge or fee. This renewal
notice must provide the following information:
* The date of the renewal notice;
* The servicer’s name and mailing address;
* The borrower’s name and mailing address;
* A request that the borrower update the hazard insurance
information and that identifies the property by its
physical address;
* A statement that the servicer previously purchased forceplaced insurance at the borrower’s expense because the
servicer did not have evidence that the borrower had
hazard insurance coverage;
* A statement that the force-placed insurance is expiring
or has expired and that the servicer intends to renew or
replace it because hazard insurance is required on the
property;
* A statement that the insurance coverage the servicer has
purchased or will purchase may cost significantly more
than, and provide less coverage than, hazard insurance
purchased by the borrower, and identifying the annual
cost (or if unknown, a reasonable estimate) of forceplaced insurance;
* A statement that if the borrower purchases hazard
insurance, the borrower should promptly advise the
servicer;
* A description of the requested insurance information and
how the borrower may provide such information, and if
applicable, that the requested information must be in
writing;
* The servicer’s telephone number for borrower inquiries;
and
* A statement advising the borrower to review additional
information provided in the same transmittal (if
applicable).
The servicer cannot provide any additional information on
the renewal notice other than the specific statements listed
above, and, at the servicer’s option, the loan account number.
The servicer, however, can provide additional information on
separate pages of paper contained in the same transmittal.
Certain information must be provided in bold text. Appendix
MS-3(D) contains a form notice that servicers may use.
Second, by the end of the 45-day period beginning on the
date the written notice was delivered or placed in the mail,
the servicer must not have received evidence demonstrating
that the borrower has purchased required hazard insurance
coverage.
Notwithstanding these two requirements, if not prohibited by
state or other applicable law, if the servicer receives evidence
that the borrower lacked insurance for some period of time
after the existing force-placed insurance expired, the servicer
may promptly assess a premium charge or fee related to
renewing or replacing the existing force-placed insurance for
that period of time.
The servicer must mail or deliver the renewal notice before
each anniversary of purchasing force-placed insurance, though
the servicer need not send the renewal notice more than once
per year.

420
Q

What are the requirements related to Mailing the Notices – 12 CFR 1024.37(f) under Subpart C of RESPA? [V - 3.1 RESPA]

A

Mailing the Notices – 12 CFR 1024.37(f)
If the servicer mails the initial notice, the reminder notice, or
the renewal notice, the servicer must use at least first-class
mail.

421
Q

What are the requirements related to Canceling Force-Placed Insurance – 12 CFR 1024.37(g) under Subpart C of RESPA? [V - 3.1 RESPA]

A

Canceling Force-Placed Insurance – 12 CFR 1024.37(g)
If the servicer receives evidence that the borrower has had
required hazard insurance coverage in place, then the servicer
has 15 days to cancel the force-placed insurance, refund
force-placed insurance premium charges and fees for the
period of overlapping insurance coverage, and remove all
force-placed charges and fees from the borrower’s account
for that period.

422
Q

What are the Limitations on Force-Placed Insurance 12 CFR 1024.37(h)
under Subpart C of RESPA? [V - 3.1 RESPA]

A

Limitations on Force-Placed Insurance – 12 CFR 1024.37(h)
All charges that a servicer assesses on a borrower related to
force-placed insurance must be bona fide and reasonable, except for charges subject to state regulation and charges
authorized by the Flood Disaster Protection Act of 1973. A
bona fide and reasonable charge is one that is reasonably
related to the servicer’s cost of providing the service and is
not otherwise prohibited by law.

423
Q

What are the General Servicing Policies, Procedures, and
Requirements 12 CFR 1024.38 under Subpart C of RESPA? [V - 3.1 RESPA]

A

General Servicing Policies, Procedures, and
Requirements – 12 CFR 1024.38
Servicers must maintain policies and procedures reasonably
designed to achieve certain servicing-related objectives, and
are subject to requirements regarding record retention and the
ability to create servicing files.

These requirements apply to any mortgage loan, as that term
is defined in 12 CFR 1024.31, except that they do not apply
to (i) small servicers, (ii) reverse mortgage transactions, as
that term is defined in 12 CFR 1024.31, or (iii) mortgage
loans for which the servicer is a qualified lender.

As noted above, an institution qualifies as a small servicer
under 12 CFR 1026.41(e)(4)(ii) if it (a) services, together
with any affiliates, 5,000 or fewer mortgage loans, for all of
which the institution (or an affiliate) is the creditor or
assignee, (b) is a Housing Finance Agency, as defined in 24
CFR 266.5, or (c) is a nonprofit entity (defined in 12 CFR
1026.41(e)(4)(ii)(C)(1)) that services 5,000 or fewer
mortgage loans, including any mortgage loans serviced on
behalf of associated nonprofit entities (defined in 12 CFR
1026.41(e)(4)(ii)(C)(2)), for all of which the servicer or an
associated nonprofit entity is the creditor. 22

The determination as to whether a servicer qualifies as a
small servicer is generally made based on the mortgage
loans, as that term is used in 12 CFR 1026.41(a)(1), serviced
by the servicer and any affiliates as of January 1 for the
remainder of that calendar year. However, to determine small
servicer status under the nonprofit small servicer definition, a
nonprofit servicer should be evaluated based on the mortgage
loans serviced by the servicer (and not those serviced by
associated nonprofit entities) as of January 1 for the
remainder of the calendar year. A servicer that ceases to
qualify as a small servicer will have six months from the
time it ceases to qualify or until the next January 1,
whichever is later, to comply with any requirements from
which the servicer is no longer exempt as a small servicer.
As specified in 12 CFR 1026.41(e)(4)(iii), the following
mortgage loans are not considered in determining whether a servicer qualifies as a small servicer: (a) mortgage loans
voluntarily serviced by the servicer for a non-affiliate of the
servicer and for which the servicer does not receive any
compensation or fees; (b) reverse mortgage transactions; and
(c) mortgage loans secured by consumers’ interests in
timeshare plans; and (d) certain seller-financed transactions
that meet the criteria identified in 12 CFR 1026.36(a)(5).
Qualified lenders are those defined to be qualified lenders
under the Farm Credit Act of 1971 and the Farm Credit
Administration’s accompanying regulations set forth at 12
CFR 617.7000 et seq.
23

22 The definition of small servicer is set forth at 12 CFR 1026.41(e)(4)(ii).
23 12 CFR 617.7000 defines a qualified lender as (i) a system institution
(except a bank for cooperatives) that extends credit to a farmer, rancher, or
producer or harvester of aquatic products for any agricultural or aquatic
purpose and other credit needs of the borrower, and (ii) other financing
institutions with respect to loans discounted or pledged under section
1.7(b)(1)(B) of the Farm Credit Act.

424
Q

What are considered Reasonable Policies and Procedures 12 CFR 1024.38(a) under Subpart C of RESPA? [V - 3.1 RESPA]

A

Reasonable Policies and Procedures – 12 CFR 1024.38(a)
Servicers must maintain policies and procedures reasonably
designed to meet the objectives identified in 12 CFR
1024.38(b). Servicers may determine the specific policies and
procedures they will adopt and the methods for implementing
them in light of the size, nature, and scope of the servicers’
operations, including, for example, the volume and aggregate
unpaid principal balance of mortgage loans serviced, the
credit quality (including the default risk) of the mortgage
loans serviced, and the servicer’s history of consumer
complaints. “Procedures” refer to the servicer’s actual
practices for achieving the objective.

425
Q

Servicers must adopt policies and procedures to achieve what objectives? under Subpart C of RESPA? [V - 3.1 RESPA]

A

Objectives – 12 CFR 1024.38(b)
Servicers are required to maintain policies and procedures
that are reasonably designed to achieve the following
objectives.
I. Accessing and providing timely and accurate information.
The servicer’s policies and procedures must be
reasonably designed to ensure that the servicer can:
a. Provide accurate and timely disclosures to the borrower.
b. Investigate, respond to, and make corrections in
response to borrowers’ complaints. These policies and
procedures must be reasonably designed to ensure that
the servicer can promptly obtain information from
service providers to facilitate investigation and
correction of errors resulting from actions of service
providers.
c. Provide a borrower with accurate and timely
information and documents in response to the
borrower’s request for information with respect to the
borrower’s mortgage loan.
d. Provide owners and assignees of mortgage loans with
accurate information and documents about all the
mortgage loans that they own. This includes
information about a servicer’s evaluations of borrowers
for loss mitigation options and a servicer’s loss
mitigation agreements with borrowers, including loan
modifications. Such information includes, for example:
(a) a loan modification’s date, terms, and features; (b)
the components of any capitalized arrears; (c) the
amount of any servicer advances; and (d) any
assumptions regarding the value of property used in
evaluating any loss mitigation options.
e. Submit documents or filings required for a foreclosure
process, including documents or filings required by a
court, that reflect accurate and current information and
that comply with applicable law.
f. 1. Upon notification of a borrower’s death, promptly
identify and facilitate communication with the
borrower’s successor in interest concerning the secured
property. (Effective until April 19, 2018).
2. Upon receiving notice of a borrower’s death or of any
transfer of the secured property, promptly facilitate
communication with any potential or confirmed
successors in interest regarding the property. (Effective
April 19, 2018).
g. Upon receiving notice of the existence of a potential
successor in interest, promptly determine the documents
the servicer reasonably requires to confirm the person’s
identity and ownership interest in the property (see
commentary to 12 CFR 1024.38(b)(1)(vi) for
illustrative examples) and promptly provide to the
potential successor in interest a description of those
documents and how the person may submit a written
request under 12 CFR 1024.36(i). (Effective April 19,
2018).
h. Upon the receipt of such documents, promptly make a
confirmation determination and promptly notify the
person, as applicable, that the servicer has confirmed
the person’s status, has determined that additional
documents are required (and what those documents
are), or has determined that the person is not a successor
in interest. (Effective April 19, 2018).
III.

II. Properly evaluating loss mitigation applications. The
servicer’s policies and procedures must be reasonably
designed to ensure that the servicer can:
a. Provide accurate information regarding loss mitigation
options available to the borrower from the owner or
assignee of the borrower’s loan.
b. Identify specifically all loss mitigation options available
to a borrower from the owner or assignee of the
borrower’s mortgage loan. This includes identifying,
with respect to each owner or assignee all of the loss
mitigation options the servicer may consider when
evaluating a borrower, as well as the criteria the servicer
should apply for each option. The policies and
procedures should be reasonably designed to address
how the servicer will apply any specific thresholds for
eligibility for particular loss mitigation options
established by an owner or assignee of a mortgage loan
(e.g., if the owner requires that a particular option be
limited to a certain percentage of loans, then the policies
and procedures must be reasonably designed to
determine in advance how the servicer will apply that
threshold). The policies and procedures must be
reasonably designed to ensure that such information is
readily accessible to the servicer’s loss mitigation
personnel.
c. Provide the loss mitigation personnel assigned to the
borrower’s mortgage loan with prompt access to all of
the documents and information that the borrower
submitted in connection with a loss mitigation option.
d. Identify the documents and information a borrower
must submit to complete a loss mitigation application,
and facilitate compliance with the notice required
pursuant to 12 CFR 1024.41(b)(2)(i)(B).
e. In response to a complete loss mitigation application,
properly evaluate the borrower for all eligible loss
mitigation options pursuant to any requirements
established by the owner or assignee of the mortgage
loan, even if those requirements are otherwise beyond
the requirements of 12 CFR 1024.41. For example, an
owner or assignee may require that the servicer review
a loss mitigation application submitted less than 37
days before a foreclosure sale or re-evaluate a
borrower who has demonstrated a material change in
financial circumstances.
f. Promptly identify and obtain documents or information
not in the borrower’s control that the servicer requires
to determine which loss mitigation options, if any, to
offer the borrower in accordance with the requirements
of 12 CFR 1024.41(c)(4).

III. Facilitating oversight of, and compliance by, service
providers. The servicer’s policies and procedures must be
reasonably designed to ensure that the servicer can:
a. Provide appropriate personnel with access to accurate
and current documents and information concerning
service providers’ actions.
b. Facilitate periodic reviews of service providers.
c. Facilitate the sharing of accurate and current
information regarding the status of any evaluation of a
borrower’s loss mitigation application and any
foreclosure proceeding among appropriate servicer
personnel, including the loss mitigation personnel
assigned the borrower’s mortgage loan, and appropriate
service provider personnel, including service provider
personnel responsible for handling foreclosure
proceedings.
o Further a servicer’s policies and procedures
must be reasonably designed to ensure that
servicer personnel promptly inform service
provider personnel handling foreclosure
proceedings that the servicer has received a
complete loss mitigation application and
promptly instruct foreclosure counsel to take
any step required by 12 CFR 1024.41(g)—
which generally sets forth limitations on
moving for judgment or order of sale, or
conducting a foreclosure sale—sufficiently
timely to avoid violating the prohibition
against moving for judgment or order of sale,
or conducting a foreclosure
sale.(Comment 38(b)(3)(iii)-1).

IV. Facilitating transfer of information during servicing
transfers.
a. Transferor Servicer. The servicer’s policies and
procedures must be reasonably designed to ensure that
when it transfers a mortgage loan to another servicer, it
(i) timely and accurately transfers all information and
documents in its possession and control related to a
transferred mortgage loan to the transferee servicer, and
(ii) transfers the information and documents in a form
and manner that ensures their accuracy and that allows
the transferee to comply with the terms of the mortgage
loan and applicable law. For example, where data is
transferred electronically, a transferor servicer must
have policies and procedures reasonably designed to
ensure that data can be properly and promptly boarded
by a transferee servicer’s electronic systems. The
information that must be transferred includes
information reflecting the current status of discussions
with the borrower concerning loss mitigation options,
any loss mitigation agreements entered into with the
borrower, and analysis the servicer performed with
respect to potential recovery from a non-performing
mortgage loan.
b. Transferee Servicer. The servicer’s policies and
procedures must be reasonably designed to ensure that
when it receives a mortgage loan from another servicer,
it can (i) identify necessary documents or information
that may not have been transferred, and (ii) obtain such
documentation or information from the transferor
servicer. The servicer’s policies and procedures must
also be reasonably designed to address obtaining
missing information regarding loss mitigation from the
transferor servicer before attempting to obtain it from
the borrower. For example, if a servicer receives
information indicating that a borrower has made
payments consistent with a trial or permanent loan
modification but the servicer has not received
information about the actual modification, the servicer
must have policies and procedures reasonably designed
to identify whether any such modification agreement
exists and to obtain any such agreement from the
transferor servicer.
V. Informing borrowers of the written error resolution and
information request procedures.
a. The servicer must have policies and procedures
reasonably designed to inform borrowers of the
procedures for submitting written error notices under 12
CFR 1024.35 and written information requests under 12
CFR 1024.36. A servicer may comply with these
requirements by informing borrowers of these
procedures by notice (mailed or delivered
electronically) or a website. For example, a servicer
may comply with this provision by including a
statement in the 12 CFR 1026.41 periodic statement
advising borrowers that they have certain rights under
federal law related to resolving errors and requesting
information, that they may learn more about their rights
by contacting the servicer, and directing borrowers to a
website.
b. A servicer’s policies and procedures also must be
reasonably designed to ensure that the servicer provides
borrowers who are dissatisfied with the servicer’s
response to oral complaints or information requests with
information about submitting a written error notice or
written information request.
c. The commentary addresses the circumstance in which
a borrower incorrectly submits an error notice to any
address given to the borrower in connection with the
submission of a loss mitigation application or
continuity of contact. A servicer’s policies and
procedures must be reasonably designed to ensure that
the servicer informs a borrower of the correct
procedures for submitting written error notices under
such circumstances, including the correct address.
Alternatively, the servicer could redirect the error
notice to the correct address.

426
Q

What are the Standard Requirements 12 CFR 1024.38(c)
under Subpart C of RESPA? [V - 3.1 RESPA]

A

Standard Requirements – 12 CFR 1024.38(c)
Servicers must also retain certain records and maintain
particular documents in a manner that facilitates compiling
such documents and data into a servicing file.

427
Q

What are the Record Retention requirements 12 CFR 1024.38(c)(1)
under Subpart C of RESPA? [V - 3.1 RESPA]

A

Record Retention – 12 CFR 1024.38(c)(1)
Servicers must retain records that document any actions the
servicer took with respect to a borrower’s mortgage loan
account until one year after the loan is discharged or the
servicer transfers servicing for the mortgage loan. Servicers
may use any retention method that reproduces records
accurately (such as computer programs) and that ensures that
a servicer can access the records easily (such as a contractual
right to access records another entity holds).

428
Q

Servicers must maintain what documents and data in a manner that facilitates compiling such documents and data into a servicing file within five days under Subpart C of RESPA? [V - 3.1 RESPA]

A

Servicing File – 12 CFR 1024.38(c)(2)
Servicers must maintain the following documents and data in
a manner that facilitates compiling such documents and data
into a servicing file within five days: a schedule of all credits
and debits to the account (including escrow accounts and
suspense accounts), a copy of the security instrument
establishing the lien securing the mortgage, any notes created
by servicer personnel concerning communications with the
borrower, a report of the data fields created by the servicer’s
electronic systems relating to the borrower’s account (if
applicable), and copies of any information or documents
provided by the borrower in connection with error notices or
loss mitigation.
For purposes of this section, a report of data fields relating to
a borrower’s account means a report listing the relevant data
fields by name, populated with any specific data relating to
the borrower’s account. Examples of such data fields include
fields used to identify the terms of the borrower’s mortgage
loan, the occurrence of automated or manual collection calls,
the evaluation of borrower for a loss mitigation option, the
owner or assignee of a mortgage loan, and any credit
reporting history.
These requirements apply only to information created on or
after January 10, 2014.

429
Q

What are the Early Intervention Requirements for Certain Borrowers
– 12 CFR 1024.39 under Subpart C of RESPA? [V - 3.1 RESPA]

A

Early Intervention Requirements for Certain Borrowers
– 12 CFR 1024.39
Servicers must engage in certain efforts to contact delinquent
borrowers. These requirements apply to only those mortgage
loans, as that term is defined in 12 CFR 1024.31, that are
secured by the borrower’s principal residence. The
requirements do not apply to (i) small servicers, (ii) reverse
mortgage transactions, as that term is defined in 12 CFR
1024.31, or (iii) mortgage loans for which the servicer is a
qualified lender.
As noted above, an institution qualifies as a small servicer
under 12 CFR 1026.41(e)(4)(iii) if it (a) services, together with any affiliates, 5,000 or fewer mortgage loans, for all of
which the institution (or an affiliate) is the creditor or
assignee, (b) is a Housing Finance Agency, as defined in 24
CFR 266.5, or (c) is a nonprofit entity (defined in 12 CFR
1026.41(e)(4)(ii)(C)(1)) that services 5,000 or fewer
mortgage loans, including any mortgage loans serviced on
behalf of associated nonprofit entities (defined in 12 CFR
1026.41(e)(4)(ii)(C)(2)), for all of which the servicer or an
associated nonprofit entity is the creditor.
The determination as to whether a servicer qualifies as a
small servicer is generally made based on the mortgage
loans, as that term is used in 12 CFR 1026.41(a)(1), serviced
by the servicer and any affiliates as of January 1 for the
remainder of that calendar year. However, to determine small
servicer status under the nonprofit small servicer definition, a
nonprofit servicer should be evaluated based on the mortgage
loans serviced by the servicer (and not those serviced by
associated nonprofit entities) as of January 1 for the
remainder of the calendar year. A servicer that ceases to
qualify as a small servicer will have six months from the time
it ceases to qualify or until the next January 1, whichever is
later, to comply with any requirements from which the
servicer is no longer exempt as a small servicer.
As specified in 12 CFR 1026.41(e)(4)(iii), the following
mortgage loans are not considered in determining whether a
servicer qualifies as a small servicer: (a) mortgage loans
voluntarily serviced by the servicer for a non-affiliate of the
servicer and for which the servicer does not receive any
compensation or fees; (b) reverse mortgage transactions; and
(c) mortgage loans secured by consumers’ interests in
timeshare plans; and (d) certain seller-financed transactions
that meet the criteria identified in 12 CFR 1026.36(a)(5).
Qualified lenders are those defined to be qualified lenders
under the Farm Credit Act of 1971 and the Farm Credit
Administration’s accompanying regulations set forth at 12
CFR 617.7000 et seq.
For purposes of this section, a borrower who is performing
under a loss mitigation agreement is not considered
delinquent and is not covered by this section.

430
Q

What are the Live Contact requirements (as a form of early intervention) 12 CFR 1024.39(a) under Subpart C of RESPA? [V - 3.1 RESPA]

A

Live Contact – 12 CFR 1024.39(a)
Servicers must make good faith efforts to establish live
contact with a borrower no later than the 36th day of
delinquency. The servicer’s live contact requirement is
continuous so long as the borrower remains delinquent.
Under 12 CFR 1024.31, “delinquency” for Subpart C’s provisions means a period of time during which a borrower
and a borrower’s mortgage loan obligation are delinquent. A
borrower and a borrower’s mortgage loan obligation are
delinquent beginning on the date a periodic payment
sufficient to cover principal, interest, and, if applicable,
escrow becomes due and unpaid, until such time as no
periodic payment is due and unpaid. See also the related
commentary to 1024.31 for more on the delinquency
definition. Borrowers are not delinquent for purposes of
early intervention requirements under 12 CFR 1024.39 if
they are performing as agreed according to the terms of a
loss mitigation plan designed to bring the borrower current
on a previously missed payment, but they may be considered
delinquent for other purposes under the servicing rules and
may also become delinquent for purposes of early
intervention requirements if and when they fail to make a
payment required under such a plan.
The commentary also states that good faith efforts to
establish live contact consist of “reasonable steps, under the
circumstances,” and these efforts “may include telephoning
the borrower on more than one occasion or sending written
or electronic communication encouraging the borrower to
establish live contact with the servicer.”
Promptly after establishing live contact, the servicer must
inform the borrower of any loss mitigation options, if
appropriate. It is within the servicer’s reasonable discretion
to determine whether it is appropriate under the
circumstances to inform a borrower of the availability of loss
mitigation options. Examples of a servicer making a
reasonable determination include a servicer informing a
borrower about loss mitigation options after the borrower
notifies the servicer during live contact of a material adverse
change in financial circumstances that is likely to cause a
long-term delinquency for which loss mitigation options may
be available, or a servicer not providing information about
loss mitigation options to a borrower who has missed a
January 1 payment and notified the servicer that the full late
payment will be transmitted to the servicer by February 15.
If the servicer has established and is maintaining ongoing
contact with the borrower under the loss mitigation
procedures in 12 CFR 1024.41, including during the
borrower’s completion of a loss mitigation application or the
servicer’s evaluation of the borrower’s complete loss
mitigation application, or if the servicer has sent the
borrower a notice pursuant to 12 CFR 1024.41(c)(1)(ii) that
the borrower is not eligible for any loss mitigation options,
the servicer complies with its live contact requirements under
12 CFR 1024.39(a) and need not otherwise establish or make
good faith efforts to establish live contact. A servicer must resume compliance with the live contact requirements for a
borrower who becomes delinquent again after curing a prior
delinquency. (Comment 39(a)-6).

431
Q

What are the Written Notice Requirements for delinquency 12 CFR 1024.39(b)
under Subpart C of RESPA? [V - 3.1 RESPA]

A

Written Notice – 12 CFR 1024.39(b)
Servicers must send a borrower a written notice within 45
days after the borrower becomes delinquent and again no
later than 45 days after each payment due date so long as the
borrower remains delinquent. The written notice must
encourage the borrower to contact the servicer, provide the
servicer’s telephone number and address to access assigned
loss mitigation personnel, describe examples of loss
mitigation options that may be available (if applicable),
provide loss mitigation application instructions or advise how
to obtain more information about loss mitigation options such
as contacting the servicer (if applicable), and list either the
CFPB’s or HUD’s website to access a list of homeownership
counselors or counseling organization and HUD’s toll-free
number to access homeownership counselors or counseling
organizations.
Appendix MS-4 contains model clauses at MS-4(A), MS4(B), MS-4(C), and MS-4(D) that servicers subject to the
FDCPA can use to comply with a new disclosure requirement
for the written notice, as discussed more below.
A servicer is not required to provide the written notice under
this section to a borrower more than once in any 180-day
period. For example, a servicer who provided the written
notice to the borrower within 45 days after the borrower
became delinquent on January 1 would not be required to
send another written notice if the borrower failed to make the
February 1 payment. If a borrower is 45 days or more
delinquent at the end of any 180–day period after the servicer
has provided the written notice, a servicer must provide the
written notice again no later than 180 days after the provision
of the prior written notice. If the borrower is less than 45
days delinquent at the end of that period, a servicer must
provide the notice again no later than 45 days after the
payment due date for which the borrower remains delinquent.
A transferee servicer is required to provide the written notice
to the borrower regardless of whether the transferor servicer
provided a written notice in the preceding 180-day period.
However, a transferee servicer is not required to provide a
written notice if the transferor servicer provided one within
45 days of the transfer date. For example, assume a borrower
has monthly payments, with a payment due on March 1. The
transferor servicer provides the notice required by 12 CFR
1024.39(b) on April 10. The loan is transferred on April 12.
Assuming the borrower remains delinquent, the transferee servicer is not required to provide another written notice until
45 days after May 1, the first post-transfer payment due
date—i.e., by June 15. (Comment 39(b)(1)-5).

432
Q

What are the partial exemptions for Borrowers in bankruptcy – 12 CFR 1024.39(c)) under Subpart C of RESPA? [V - 3.1 RESPA]

A

Borrowers in bankruptcy – 12 CFR 1024.39(c))
Partial Exemption
Servicers are exempt from complying with the live contact
obligations under 12 CFR 1024.39(a) while any borrower on a
mortgage loan is a debtor in bankruptcy under title 11 of the
United States Code, with regard to that mortgage loan. Servicers
are also exempt from providing the written notice under 12 CFR
1024.39(b) while any borrower on a mortgage loan is a debtor in
bankruptcy under Title 11 of the United States Code, with
regard to that mortgage loan, if no loss mitigation option is
available or if any borrower on the mortgage loan has provided
a cease communication notice under the FDCPA with respect to
that mortgage loan (and the servicer is subject to the FDCPA for
that loan).
If the above conditions relating to the written notice exemption
are not met, and any borrower on the mortgage loan is a debtor
in bankruptcy, then the servicer must comply with modified
written notice requirements under 12 CFR 1024.39(b):
* Content: the notice may not contain a request for
payment.
* Timing:
o If a borrower is delinquent when the borrower
becomes a debtor in bankruptcy, the servicer must
provide the written notice not later than the 45th day
after the borrower files a bankruptcy petition under
Title 11 of the United States Code.
o However, if the borrower is not delinquent at the time
of the bankruptcy petition filing, but subsequently
becomes delinquent while a debtor in bankruptcy, the
servicer must provide the written notice not later than
the 45th day of the borrower’s delinquency.
o A servicer must comply with these timing
requirements regardless of whether the servicer
provided the written notice in the preceding 180-day
period.
o A servicer is not required to provide the written notice
more than once during a single bankruptcy case.

433
Q

When must a servicer that was exempt from the live contact and written
early intervention notice requirements must resume compliance with such requirements under Subpart C of RESPA? [V - 3.1 RESPA]

A

Resuming Compliance
A servicer that was exempt from the live contact and written
early intervention notice requirements must resume
compliance with such requirements after the next payment
due date that follows the earliest of the following events:
* The bankruptcy case is dismissed,
* The bankruptcy case is closed, and
* The borrower reaffirms personal liability for the
mortgage loan.
A servicer is not required to resume compliance with the live
contact requirements with respect to a mortgage loan for
which the borrower has discharged personal liability pursuant
to sections 727, 1141, 1228, or 1328 of Title 11 of the United
States Code, but must resume compliance with the written
notice requirement if the borrower has made any partial or
periodic payment on the mortgage loan after the
commencement of the borrower’s bankruptcy case.

434
Q

What is the Fair Debt Collections Practices Act Partial Exemption –
12 CFR 1024.39(d) under Subpart C of RESPA? [V - 3.1 RESPA]

A

Fair Debt Collections Practices Act Partial Exemption –
12 CFR 1024.39(d)
If a mortgage servicer is a debt collector under the FDCPA with
regard to a borrower’s mortgage loan, 12 CFR 1024.39(d)
clarifies the servicer’s early intervention obligations when that
borrower has invoked cease communication protections by
providing a notification pursuant to Section 805(c) of the
FDCPA.
For such borrowers invoking their FDCPA cease
communication protections, servicers are exempt from the live
contact requirements under 12 CFR 1024.39(a).
Servicers are also exempt from the written notice requirements
under 12 CFR 1024.39(b) when such a borrower on the loan has
invoked the FDCPA cease communication protections and either
of the following applies: (1) no loss mitigation option is
available or (2) any borrower on the mortgage loan is a debtor in
bankruptcy under Title 11 of the United States Code. However,
servicers are required to comply with modified written notice
requirements if the borrower has invoked FDCPA cease
communication protections and these conditions are not met
(e.g., a loss mitigation option is available or no borrower on that
loan is a debtor in bankruptcy):
* Content:
o The modified written notice must include a statement
that the servicer may or intends to invoke its remedy of
foreclosure.
o The written notice, however, may not contain a request
for payment.
Servicers subject to the FDCPA can use MS-4(D) to comply
with a new disclosure requirement for the written notice.
* Timing:
o A servicer is prohibited from providing the written
notice more than once during any 180-day period. If a borrower is 45 days or more delinquent at the end of
any 180-day period after the servicer has provided the
written notice, a servicer must provide the written
notice again no later than 190 days after the provision
of the prior written notice. If a borrower is less than 45
days delinquent at the end of any 180-day period after
the servicer has provided the written notice, a servicer
must provide the written notice again no later than 45
days after the payment due date for which the
borrower remains delinquent or 190 days after the
provision of the prior written notice, whichever is
later.24
Further, such servicers do not violate FDCPA Section 805(c)
with respect to the mortgage loan when providing the written
early intervention notice required by 12 CFR 1024.39(b)(3), as
modified by 12 CFR 1024.39(d)(3), to a borrower who has
invoked the cease communication rights.25 Nor does a servicer
violate FDCPA Section 805(c) by providing loss mitigation
information or assistance in response to a borrower-initiated
communication after the borrower has invoked the cease
communication rights.26 A servicer subject to the FDCPA,
however, must continue to comply with all other applicable
provisions of the FDCPA, including restrictions on
communications and prohibitions on harassment or abuse, false
or misleading representations, and unfair practices.27.

24 See Interim Final Rule, 82 Fed. Reg. 47953, 47957-58 (October 16, 2017).
25 Comment 39(d)-2. See also 2016 FDCPA Interpretive Rule (81 Fed. Reg.
71977, 71979-80).
26 Comment 39(d)-2. See also 2016 FDCPA Interpretive Rule (81 Fed. Reg.
71977, 71980-81).
27 See 15 U.S.C. §§ 1692c through 1692f.

435
Q

What is Continuity of Contact 12 CFR 1024.40 and who does it apply to under Subpart C of RESPA? [V - 3.1 RESPA]

A

Continuity of Contact – 12 CFR 1024.40
Servicers must maintain policies and procedures to facilitate
continuity of contact between the borrower and the servicer.
These requirements apply to only those mortgage loans, as
that term is defined in 12 CFR 1024.31, that are secured by
the borrower’s principal residence. The requirements do not
apply to (i) small servicers, (ii) reverse mortgage
transactions, as that term is defined in 12 CFR 1024.31, or
(iii) mortgage loans for which the servicer is a qualified
lender.
As noted above, an institution qualifies as a small servicer if
it (a) services, together with any affiliates, 5,000 or fewer
mortgage loans, for all of which the institution (or an
affiliate) is the creditor or assignee, (b) is a Housing Finance
Agency, as defined in 24 CFR 266.5, or (c) is a nonprofit entity (defined in 12 CFR 1026.41(e)(4)(ii)(C)(1)) that
services 5,000 or fewer mortgage loans, including any
mortgage loans serviced on behalf of associated nonprofit
entities (defined in 12 CFR 1026.41(e)(4)(ii)(C)(2)), for all of
which the servicer or an associated nonprofit entity is the
creditor. The determination as to whether a servicer qualifies
as a small servicer is generally made based on the mortgage
loans, as that term is used in 12 CFR 1026.41(a)(1), serviced
by the servicer and any affiliates as of January 1 for the
remainder of that calendar year. However, to determine small
servicer status under the nonprofit small servicer definition, a
nonprofit servicer should be evaluated based on the mortgage
loans serviced by the servicer (and not those serviced by
associated nonprofit entities) as of January 1 for the
remainder of the calendar year. A servicer that ceases to
qualify as a small servicer will have six months from the time
it ceases to qualify or until the next January 1, whichever is
later, to comply with any requirements from which the
servicer is no longer exempt as a small servicer.
As specified in12 CFR 1026.41(e)(4)(iii), the following
mortgage loans are not considered in determining whether a
servicer qualifies as a small servicer: (a) mortgage loans
voluntarily serviced by the servicer for a non-affiliate of the
servicer and for which the servicer does not receive any
compensation or fees; (b) reverse mortgage transactions; and
(c) mortgage loans secured by consumers’ interests in
timeshare plans; and (d) certain seller-financed transactions
that meet the criteria identified in 12 CFR 1026.36(a)(5).
Qualified lenders are those defined to be qualified lenders
under the Farm Credit Act of 1971 and the Farm Credit
Administration’s accompanying regulations set forth at 12
CFR 617.7000 et seq.

436
Q

What Generally are the required Continuity of Contact Policies and Procedures – 12 CFR 1024.40(a) [V - 3.1 RESPA]

A

General Continuity of Contact Policies and Procedures – 12
CFR 1024.40(a)
Servicers must have policies and procedures that are
reasonably designed to assign personnel (one or more
persons) to a delinquent borrower at the time the servicer
provides the borrower with the written notice required under
12 CFR 1024.39(b), and in any event, not later than the 45th
day of the borrower’s delinquency. The assigned personnel
should be available by telephone to answer the borrower’s
questions and assist the borrower with available loss
mitigation options until the borrower makes two consecutive
timely payments under a permanent loss mitigation
agreement. If the borrower contacts the assigned personnel
and does not receive an immediate live response, the servicer
must have policies and procedures reasonably designed to
ensure the servicer can provide a live response in a timely manner.

437
Q

What are the functions of Servicer Personnel – 12 CFR 1024.40(b)
under Subpart C of RESPA? [V - 3.1 RESPA]

A

Functions of Servicer Personnel – 12 CFR 1024.40(b)
The servicer must also maintain policies and procedures
reasonably designed to ensure that the assigned personnel
can perform certain functions, including: providing the
borrower with accurate information about (1) loss mitigation
options available to the borrower from the owner or assignee
of the borrower’s loan, (2) actions the borrower must take to
be evaluated for such options, including the steps the
borrower needs to take to submit a complete loss mitigation
application and appeal a denial of a loan modification option
(if applicable), (3) the status of any loss mitigation
application the borrower has submitted, (4) the circumstances
under which the servicer may refer the borrower’s account to
foreclosure, and (5) any loss mitigation deadlines.
The servicer must also have policies and procedures
reasonably designed to ensure that assigned personnel are
able to (1) timely retrieve a complete record of the
borrower’s payment history and all written information the
borrower has provided to the servicer (or prior servicers) in
connection with a loss mitigation application, (2) provide
these documents to other people required to evaluate the
borrower for loss mitigation options, if applicable, and (3)
provide the borrower with information about submitting an
error notice or information request under 12 CFR 1024.35 or
12 CFR 1024.36.

438
Q

What are certain Loss Mitigation Procedures 12 CFR 1024.41
that servicers must comply with under Subpart C of RESPA? [V - 3.1 RESPA]

A

Loss Mitigation Procedures – 12 CFR 1024.41
Servicers must comply with certain loss mitigation
procedures. The procedures differ depending on how far in
advance of foreclosure a borrower submits a loss mitigation
application. Regulation X does not impose a duty on a
servicer to provide any borrower with any specific loss
mitigation option.
The requirements set forth in 12 CFR 1024.41 apply to only
those mortgage loans, as that term is defined in 12 CFR
1024.31, that are secured by the borrower’s principal
residence. Except as noted below in 12 CFR 1024.41(j), the
requirements do not apply to (i) small servicers, (ii) reverse
mortgage transactions, as that term is defined in 12 CFR
1024.31, or (iii) mortgage loans for which the servicer is a
qualified lender.
As noted above, an institution qualifies as a small servicer if
it (a) services, together with any affiliates, 5,000 or fewer
mortgage loans, for all of which the institution (or an
affiliate) is the creditor or assignee, (b) is a Housing Finance
Agency, as defined in 24 CFR 266.5 or (c) is a nonprofit entity (defined in 12 CFR 1026.41(e)(4)(ii)(C)(1)) that
services 5,000 or fewer mortgage loans, including any
mortgage loans serviced on behalf of associated nonprofit
entities (defined in 12 CFR 1026.41(e)(4)(ii)(C)(2)), for all of
which the servicer or an associated nonprofit entity is the
creditor. The determination as to whether a servicer qualifies
as a small servicer is generally made based on the mortgage
loans, as that term is used in 12 CFR 1026.41(a)(1), serviced
by the servicer and any affiliates as of January 1 for the
remainder of that calendar year. However, to determine small
servicer status under the nonprofit small servicer definition, a
nonprofit servicer should be evaluated based on the mortgage
loans serviced by the servicer (and not those serviced by
associated nonprofit entities) as of January 1 for the
remainder of the calendar year. A servicer that ceases to
qualify as a small servicer will have six months from the time
it ceases to qualify or until the next January 1, whichever is
later, to comply with any requirements from which the
servicer is no longer exempt as a small servicer.
As specified in12 CFR 1026.41(e)(4)(iii), the following
mortgage loans are not considered in determining whether a
servicer qualifies as a small servicer: (a) mortgage loans
voluntarily serviced by the servicer for a non-affiliate of the
servicer and for which the servicer does not receive any
compensation or fees; (b) reverse mortgage transactions; and
(c) mortgage loans secured by consumers’ interests in
timeshare plans; and (d) certain seller-financed transactions
that meet the criteria identified in 12 CFR 1026.36(a)(5).
Qualified lenders are those defined to be qualified lenders
under the Farm Credit Act of 1971 and the Farm Credit
Administration’s accompanying regulations set forth at 12
CFR 617.7000 et seq.
The CFPB issued an interpretive rule clarifying, among other
things, that when a servicer that is a debt collector under the
FDCPA with respect to a borrower’s mortgage loan responds
to a borrower-initiated communication concerning loss
mitigation after the borrower’s invocation of FDCPA Section
805(c)’s cease communication protections with regard to that
loan, the servicer does not violate FDCPA Section 805(c)
with respect to such communications as long as the servicer’s
response is limited to a discussion of any potentially
available loss mitigation option.28 Only if the borrower
provides a communication to the servicer specifically
withdrawing the request for loss mitigation does the cease
communication prohibition apply to communicating about the specific loss mitigation action.

28 See 2016 FDCPA Interpretive Rule (81 Fed. Reg. 71977, 71980-81). See
also Comment 39(d)-2.

439
Q

What procedures must servicers follow upon Receipt of a Loss Mitigation Application 12 CFR 1024.41(b) under Subpart C of RESPA? [V - 3.1 RESPA]

A

Receipt of a Loss Mitigation Application – 12 CFR 1024.41(b)
A servicer that receives a loss mitigation application at least
45 days before a foreclosure sale must take two steps. First,
the servicer must promptly review the application to
determine if it is complete. Second, the servicer must notify
the borrower in writing within five days (excluding legal
public holidays, Saturdays, and Sundays) that, among other
things, it has received the application and state whether it is
complete or incomplete.
A loss mitigation application includes an oral or written
request by the borrower where the borrower expresses an
interest in applying for a loss mitigation option and provides
information a servicer would evaluate in connection with a
loss mitigation application. A loss mitigation application is
considered expansively and includes any “prequalification”
for a loss mitigation option. For example, if a borrower
requests that a servicer determine whether the borrower is
“prequalified” for a loss mitigation program by evaluating
the borrower against preliminary criteria to determine
eligibility for a loss mitigation option, the request constitutes
a loss mitigation application. A loss mitigation application
does not include oral inquiries about loss mitigation options
where the borrower does not provide any information that the
servicer would use to evaluate an application, including
where the borrower requests information only about the
application process but does not provide any information to
the servicer.

440
Q

What is a Complete Loss Mitigation Application – 12 CFR 1024.41(b)(1)
under Subpart C of RESPA? [V - 3.1 RESPA]

A

Complete Loss Mitigation Application – 12 CFR 1024.41(b)(1)
An application is complete when it contains all the
information the servicer requires from the borrower to
evaluate an application for loss mitigation options. (12 CFR
1024.41(b)(1)). Upon receiving an application that is not
complete, a servicer is generally required to exercise
reasonable diligence29 in obtaining documents and
information to complete the application. A servicer has
flexibility to establish its own application requirements, but,
with certain exceptions, a servicer is generally prohibited
from offering a loss mitigation based on an evaluation of any
information provided by a borrower in connection with an
incomplete loss mitigation application.

29 See Comment 41(b)(1)-4 for examples of what constitutes reasonable
diligence.

441
Q

What procedures must servicer follow in their Review of Loss Mitigation Application Submission – 12 CFR 1024.41(b)(2) under Subpart C of RESPA? [V - 3.1 RESPA]

A

Review of Loss Mitigation Application Submission – 12 CFR
1024.41(b)(2)
As stated above, if the servicer receives a loss mitigation
application 45 days or more before a foreclosure sale, the
servicer must notify the borrower in writing within five days
(excluding legal public holidays, Saturdays, and Sundays) that
it has received the application and state whether it is complete
or incomplete. If the application is incomplete, the notice must
advise (i) what additional documents or information are
needed, and (ii) a reasonable date by which the borrower must
submit them.
Generally, 30 days from the date the servicer provides the
written notice is a “reasonable date.” (Comment 41(b)(2)(ii)-
1). Furthermore, the reasonable date must be no later than the
earliest of:
* The date by which any document or information
submitted by a borrower will be considered stale or
invalid pursuant to any requirements applicable to any
loss mitigation option available to the borrower,
* The date that is the 120th day of the borrower’s
delinquency,
* The date that is 90 days before a foreclosure sale,
* The date that is 38 days before a foreclosure sale.
(Comment 41(b)(2)(ii)-2).
A reasonable date, however, must never be less than seven
days from the date on which the servicer provides the written
notice. (Comment 41(b)(2)(ii)-3).
As explained above, servicers must exercise reasonable
diligence in obtaining documents and information to complete
an incomplete loss mitigation application (e.g., promptly
contacting the borrower to obtain missing information or
determining whether information exists in the servicer’s files
already that may provide the information missing from the
borrower’s application). (12 CFR 1024.41(b)(1)).
In the course of gathering documents and information from a
borrower to complete a loss mitigation application, a servicer
may stop collecting documents and information for a
particular loss mitigation option after receiving information
confirming that, pursuant to any requirements established by
the owner or assignee of the borrower’s mortgage loan, the
borrower is ineligible for that option. A servicer may not stop
collecting documents and information for any loss mitigation
option based solely upon the borrower’s stated preference.
The servicer, however, may stop collecting documents and information for any loss mitigation option based on the
borrower’s stated preference in conjunction with other
information, as prescribed by any requirements established
by the owner or assignee. A servicer must continue to
exercise reasonable diligence to obtain documents and
information from the borrower that the servicer requires to
evaluate the borrower as to all other loss mitigation options
available to the borrower. (Comment 41(b)(1)-1).
For example, assume applicable requirements established by
the owner or assignee provide that a borrower is not eligible
for home retention options if the borrower states a preference
for a short sale and provides evidence of another applicable
hardship, such as military Permanent Change of Station
orders or a specified employment transfer more than 50 miles
away. If the borrower indicates a preference for a short sale,
the servicer may not stop collecting documents and
information pertaining to available home retention options
solely because the borrower has indicated the preference.
The servicer, however, may stop collecting such documents
and information once it receives information confirming that
the borrower meets the applicable hardship standards.
If a servicer has informed a borrower that the application
was complete (or identified particular information needed
to complete the application), and the servicer subsequently
determines that additional information or corrected
documents are required, the servicer must promptly request
such information or documents from the borrower and treat
the application as complete under 12 CFR 1024.41(f)(2)
and (g) until the borrower is given a reasonable opportunity
to complete the application

442
Q

How must a servicer Calculate Time Periods and Determining Protections – 12
CFR 1024.41(b)(3 under Subpart C of RESPA? [V - 3.1 RESPA]

A

Calculating Time Periods and Determining Protections – 12
CFR 1024.41(b)(3)
12 CFR 1024.41 provides borrowers certain protections
depending on whether the servicer received a complete loss
mitigation application at least a specified number of days
before a foreclosure sale. See, e.g., 12 CFR 1024.41(c)(1) (37
days); 12 CFR 1024.41(e) and (h) (90 days). These time
periods are calculated as of the date the servicer receives a
complete loss mitigation application. Thus, scheduling or
rescheduling a foreclosure sale after the servicer receives the
complete loss mitigation application will not affect the
borrower’s protections.
If no foreclosure sale is scheduled as of the date the servicer
receives a complete loss mitigation application, the
application is considered received more than 90 days before
a foreclosure sale.

443
Q

What steps must a servicer take in Evaluation of a Timely Complete Loss Mitigation Application 12 CFR 1024.41(c)(1) under Subpart C of RESPA? [V - 3.1 RESPA]

A

Evaluation of a Timely Complete Loss Mitigation Application
– 12 CFR 1024.41(c)(1)
A servicer that receives a complete loss mitigation
application more than 37 days before a foreclosure sale must
take two steps within 30 days:
* First, the servicer must evaluate the borrower for all loss
mitigation options available to the borrower from the
owner or investor of the borrower’s mortgage loan. The
criteria on which a servicer offers or does not offer a loss
mitigation option need not meet any particular standard.
Nonetheless, a servicer’s failure to follow requirements
imposed by an owner or investor may demonstrate the
servicer’s failure to comply with the 12 CFR
1024.38(b)(2)(v) requirement that the servicer must
maintain policies and procedures that are reasonably
designed to ensure that the servicer can properly evaluate
a borrower for all loss mitigation options for which the
borrower may be eligible pursuant to any requirements
established by the mortgage loan’s owner or assignee;
and
* Second, the servicer must provide the borrower with a
written notice stating which loss mitigation options, if
any, the servicer will offer to the borrower. The notice
must state the amount of time the borrower has to accept
or reject an offered loss mitigation option pursuant to 12
CFR 1024.41(e), and, if applicable, that the borrower has
the right to appeal a denial of a loan modification option
as well as the time period and any requirements for
making an appeal pursuant to 12 CFR 1024.41(h).

444
Q

What steps must a servicer take in their Evaluation of an Incomplete Loss Mitigation Application 12 CFR 1024.41(c)(2)(i)-(iii) [V - 3.1 RESPA]

A

Evaluation of Incomplete Loss Mitigation Application – 12
CFR 1024.41(c)(2)(i)-(iii)
With limited exceptions, a servicer may not offer a loss
mitigation option based on an evaluation of an incomplete
application.
I. Offers permitted if not based on an evaluation of an
incomplete application. Regulation X does not prohibit a
servicer from offering loss mitigation options to a
borrower who has not submitted a loss mitigation
application. Further, nothing prohibits a servicer from
offering a loss mitigation option to a borrower who has
submitted an incomplete loss mitigation application
where the offer of the loss mitigation option is not based
on any evaluation of information submitted by the
borrower in connection with such application.
II. Reasonable Time Exception. If the servicer has exercised
reasonable diligence in obtaining documents and
information to complete the application but the
application still remains incomplete for a significant period of time without further progress by the borrower,
the servicer may evaluate an incomplete application and
offer the borrower a loss mitigation option. What
qualifies as a significant period of time may depend on
the timing of the foreclosure process. For example, 15
days may be a more significant period of time if the
borrower is less than 50 days before a foreclosure sale
than if the borrower is less than 120 days delinquent. The
requirements in 12 CFR 1024.41 do not apply to this
evaluation, and it is not considered an evaluation of a
complete loss mitigation application for purposes of
determining whether a request for a loss mitigation
evaluation is duplicative under 12 CFR 1024.41(i).
III. Short-Term Loss Mitigation Options Exception. A servicer
may offer a short-term payment forbearance program or a
short-term repayment plan to a borrower based upon an
evaluation of an incomplete loss mitigation application.
Promptly after offering a payment forbearance program
or a repayment plan, unless the borrower has rejected the
offer, the servicer must provide the borrower a written
notice stating:
* The specific payment terms and duration of the program
or plan,
* That the servicer offered the program or plan based on
an evaluation of an incomplete application,
* That other loss mitigation options may be available, and
* That the borrower has the option to submit a complete
loss mitigation application to receive an evaluation for
all loss mitigation options available to the borrower
regardless of whether the borrower accepts the program
or plan.
If the borrower is performing pursuant to the terms of a
forbearance program or repayment plan offered under this
provision, a servicer may not make the first notice or filing
required by applicable law for any judicial or non-judicial
foreclosure process, and it may not move for foreclosure
judgment or an order of sale or conduct a foreclosure sale. A
servicer may also offer a short-term payment forbearance
program in conjunction with a short-term repayment plan.
A servicer must comply with the remaining loss mitigation
requirements in 12 CFR 1024.41 with respect to the incomplete
application, such as the requirement in 12 CFR 1024.41(b)(2) to
review the application to determine if it is complete, the
requirement in 12 CFR 1024.41(b)(1) to exercise reasonable
diligence in obtaining documents and information to complete a
loss mitigation application, and the requirement in 12 CFR
1024.41(b)(2)(i)(B) to provide the borrower with written notice
that the servicer acknowledges the receipt of the application and
has determined that the application is incomplete. (Comment
41(c)(2)(iii)-2).

For instance, a servicer must exercise reasonable diligence as
clarified in part in Comment 41(b)(1)-4.iii. The comment states
that, if a borrower is complying with a short-term payment
forbearance program or short-term repayment plan and the
borrower does not request further assistance, the servicer may
suspend reasonable diligence efforts until near the end of the
program or plan. However, if the borrower fails to comply with
the short-term loss mitigation option or requests further
assistance, the servicer must immediately resume reasonable
diligence efforts. Additionally, near the end of a short-term
payment forbearance program, and prior to the end of the
forbearance period, if the borrower remains delinquent, a
servicer must contact the borrower to determine if the borrower
wishes to complete the loss mitigation application and proceed
with a full loss mitigation evaluation. (Comment 41(b)(1)-4.iii).
If the borrower completes the loss mitigation application, the
servicer must comply with all of the loss mitigation procedure
requirements in 12 CFR 1024.41 even if the servicer has offered
a short-term payment forbearance program or short-term
repayment plan based on an evaluation of an incomplete
application. (Comment 41(c)(2)(iii)-3).

445
Q

What is a facially Complete Application and wat related procedures are servicers required to follow related to facially complete applications 12 CFR 1024.41(c)(2)(iv) under Subpart C of RESPA? [V - 3.1 RESPA]

A

Facially Complete Applications – 12 CFR 1024.41(c)(2)(iv)
A loss mitigation application is facially complete when (i) the
servicer’s initial notice under 12 CFR 1024.41(b) advised the
borrower that the application was complete, (ii) the servicer’s
initial notice under 12 CFR 1024.41(b) requested additional
information from the borrower to complete the application and
the borrower submits such additional information, or (iii) the
servicer is required to provide the borrower a written notice of a
complete application under 12 CFR 1024.41(c)(3)(i).
If the servicer later discovers that additional information or
corrections to a previously submitted document are required
to complete the facially complete application, the servicer
must promptly request the missing information or corrected
documents and treat the application as complete for purposes
of 12 CFR 1024.41(f)(2) and (g) until the borrower is given a
reasonable opportunity to complete the application. A
reasonable opportunity depends on the particular facts and
circumstances, but must provide the borrower sufficient time
to gather the necessary information and documents.
If the borrower completes the application within this period,
the application is considered complete as of the date it was
actually complete for purposes of 12 CFR 1024.41(c), and
the application is considered complete as of the date it was
facially complete for purposes of 12 CFR 1024.41(d), (e),
(f)(2), (g), and (h).
If the borrower does not complete the application within
this period, the application is considered incomplete.

446
Q

What Notice of Complete Application are servicers required to provide 12 CFR 1024.41(c)(3) under Subpart C of RESPA? [V - 3.1 RESPA]

A

Notice of Complete Application – 12 CFR 1024.41(c)(3)
Within five days (excluding legal public holidays, Saturdays,
and Sundays) after receiving the borrower’s complete loss
mitigation application, the servicer shall provide the
borrower a written notice setting forth the following
information:
* That the loss mitigation application is complete;
* The date the servicer received the complete
application;
* That the servicer expects to complete its evaluation
within 30 days of the date it received the complete
application;
* That the borrower is entitled to certain foreclosure
protections because the servicer has received the
complete application, and, as applicable, either:
o If the servicer has not made the first foreclosure
notice or filing required by applicable law, that the
servicer cannot make the first notice or filing to
commence a foreclosure before evaluating the
borrower’s complete application; or
o If the servicer has made the first foreclosure notice
or filing, that the servicer has begun the
foreclosure process and that the servicer cannot
conduct a foreclosure sale before evaluating the
borrower’s complete application.
* That the servicer may need additional information at a
later date; and
* That the borrower may be entitled to additional
protections under state or federal law.
A servicer is not required, however, to provide a notice of
complete application if:
* The servicer has already provided the borrower a notice
under 12 CFR 1024.41(b)(2)(i)(B) informing the
borrower the application is complete and the servicer
has not requested any additional information;
* The application was not complete more than 37 days
before a foreclosure sale; or
* The servicer has already provided the borrower a notice
regarding its determination of the borrower’s
application under 12 CFR 1024.41(c)(1)(ii).

447
Q

What procedures must servicers follow when requesting Information not in the Borrower’s Control – 12 CFR 1024.41(c)(4) under Subpart C of RESPA? [V - 3.1 RESPA]

A

Information not in the Borrower’s Control – 12 CFR
1024.41(c)(4)
If a servicer requires documents or information not in the borrower’s control to determine which loss mitigation
options, if any, it will offer to the borrower, the servicer must
exercise reasonable diligence in obtaining such documents or
information. A servicer must not deny a complete loss
mitigation application solely because the servicer lacks
required documents or information not in the borrower’s
control, unless the servicer has been unable to obtain the
documents and information for a significant period of time
following the 30-day evaluation period provided under
Section 1024.41(c)(1) and is unable to make a determination
on the complete application. However, a servicer is permitted
to offer a borrower a loss mitigation option, even if the
servicer does not obtain the requested documents or
information.
The servicer lacking third-party information must provide the
borrower a written notice under 12 CFR 1024.41(c)(4)(ii)(B)
informing the borrower:
* That the servicer has not received the third-party
documents or information that the servicer requires to
determine which loss mitigation options, if any, it will
offer to the borrower;
* Of the specific documents or information that the
servicer lacks;
* That the servicer has requested such documents or
information; and
* That the servicer will complete its evaluation of the
borrower for all available loss mitigation options
promptly upon receiving the documents or information.
If a servicer has exercised reasonable diligence to obtain the
third-party information, but the servicer has been unable to
do so for a significant period of time and cannot complete its
determination without the required documents or
information, the servicer may deny the application and
provide the borrower with a written notice in accordance with
12 CFR 1024.41(c)(1)(ii). In conjunction with such notice,
the servicer must provide a copy of the written notice
provided under 12 CFR 1024.41(c)(4)(ii)(B).

448
Q

What procedures must servicers follow during the Denial of any Loss Mitigation Option – 12 CFR 1024.41(d) under Subpart C of RESPA? [V - 3.1 RESPA]

A

Denial of any Loss Mitigation Option – 12 CFR 1024.41(d)
If the servicer denies a loss mitigation application for any
trial or permanent loan modification option, the notice
provided to the borrower must also state the servicer’s
specific reason or reasons for denying each trial or permanent
loan modification option, and, if applicable, that the borrower
was not evaluated on other criteria. Certain disclosures are
required when a servicer denies an application for the
following reasons or using the following procedures:
Investor criteria and use of a waterfall.
o If the servicer denies a loan modification option
based upon investor criteria, the servicer must
identify the owner or assignee of the mortgage loan
and the specific criteria that the borrower failed to
satisfy.
o When an owner or assignee has established an
evaluation criteria that sets an order ranking for
evaluation of loan modification options (commonly
known as a “waterfall”) and a borrower has qualified
for a particular loan modification option in the
waterfall, it is sufficient for the servicer to inform the
borrower, with respect to other loan modification
options ranked below any such option offered to a
borrower, that the investor’s requirements include the
use of such a waterfall and that an offer of a loan
modification option necessarily results in a denial for
any other loan modification options below the option
for which the borrower is eligible in the ranking.
* Net present value calculation. If the denial was based
upon a net present value calculation, the servicer must
disclose the inputs used in the calculation.
* Reasons listed. The following applies if the servicer uses a
hierarchy of eligibility criteria and, after reaching the first
criterion that causes a denial, does not evaluate whether
the borrower would have satisfied the remaining criteria.
In this instance, the servicer need only (i) provide the
specific reason or reasons why the borrower was actually
rejected, and (ii) notify the borrower that the borrower
was not evaluated on other criteria. A servicer is not
required to determine or disclose whether a borrower
would have been denied based on other criteria if the
servicer did not actually evaluate these additional criteria.

449
Q

What are the borrower’s options for responding to notification of approved loss mitigation decisions under Subpart C of RESPA? [V - 3.1 RESPA]

A

Borrower Response – 12 CFR 1024.41(e)
A servicer offering a loss mitigation option must provide the
borrower with a minimum period of time to accept or reject
the option, depending on when the servicer receives a
complete application. If the application was complete 90
days or more before a foreclosure sale, the servicer must give
the borrower at least 14 days to decide. If it was complete
fewer than 90 but more than 37 days before a foreclosure
sale, the servicer must give the borrower at least seven days
to decide.
A borrower’s failure to respond on time can be treated as a
rejection of the loss mitigation options, with two exceptions.
First, a borrower who is offered a trial loan modification plan
and submits payments that would have been owed under that
plan before the deadline for accepting must be given a
reasonable time to fulfill any remaining requirements of the
servicer for acceptance of the trial loan modification plan.

Second, a servicer must give a borrower who has a pending
appeal until 14 days after the servicer provides notice of its
determination regarding resolution of that appeal to decide
whether to accept any offered loss mitigation option.

450
Q

What is the Prohibition on Foreclosure Referral – 12 CFR 1024.41(f) under Subpart C of RESPA? [V - 3.1 RESPA]

A

Prohibition on Foreclosure Referral – 12 CFR 1024.41(f)
A servicer cannot make the first foreclosure notice or filing
for any judicial or non-judicial process until (i) the borrower
is more than 120 days delinquent, (ii) the foreclosure is based
on a borrower’s violation of a due-on-sale clause, or (iii) the
servicer is joining a superior or subordinate lienholder’s
foreclosure action. The commentary states that whether a
document qualifies as the first notice or filing depends on the
foreclosure process at issue:
* Judicial foreclosure. Where foreclosure procedure
requires a court action or proceeding, the first notice or
filing is the earliest document required to be filed with a
court or other judicial body to commence the action or
proceeding. Depending on the particular foreclosure
process, examples of these documents could be a
complaint, petition, order to docket, or notice of hearing;
* Non-judicial foreclosure – recording or publication
requirement. Where foreclosure procedure does not
require an action or court proceeding (such as under a
power of sale), the first notice or filing is the earliest
document required to be recorded or published to initiate
the foreclosure process; or
* Non-judicial foreclosure – no recording or publication
requirement. Where foreclosure procedure does not
require an action or court proceeding, and also does not
require any document to be recorded or published, the
first notice or filing is the earliest document that
establishes, sets, or schedules a date for the foreclosure
sale.
The commentary further states that a document provided to
the borrower but not initially required to be filed, recorded,
or published is not considered the first notice or filing on the
sole basis that the documents must later be included as an
attachment accompanying another document that is required
to be filed, recorded, or published to carry out a foreclosure.
If a borrower submits a complete loss mitigation application
before the 120th day of delinquency or before the servicer
makes the first foreclosure notice or filing, then the servicer
cannot make the first foreclosure notice or filing unless one
of the following occurs: (i) the servicer sends a notice to the
borrower stating that the borrower is ineligible for any loss
mitigation option and if an appeal is available, either the
borrower did not timely appeal, or the appeal has been
denied; (ii) the borrower rejects all the offered loss mitigation options; or (iii) the borrower fails to perform under a loss
mitigation agreement.

451
Q

What is the Prohibition on Foreclosure Sale – 12 CFR 1024.41(g) under Subpart C of RESPA? [V - 3.1 RESPA]

A

Prohibition on Foreclosure Sale – 12 CFR 1024.41(g)
If a borrower submits a complete loss mitigation application
after the servicer has made the first foreclosure notice or
filing but more than 37 days before a foreclosure sale, the
servicer cannot conduct a foreclosure sale or move for
foreclosure judgment or order of sale. The servicer must
instruct foreclosure counsel promptly not to make a
dispositive motion for foreclosure judgment or order of sale;
to avoid a ruling on the motion or issuance of an order of sale
where such a dispositive motion is pending; and, where a
sale is scheduled, to prevent conduct of a foreclosure sale,
except as provided below. The servicer may move forward
with those specific foreclosure proceedings (or need not
instruct foreclosure counsel as provided above) if one of the
following occurs: (i) the servicer sends a notice to the
borrower stating that the borrower is ineligible for any loss
mitigation option and the appeal process is inapplicable, the
borrower did not timely appeal, or the appeal has been
denied; (ii) the borrower rejects all the offered loss
mitigation options; or (iii) the borrower fails to perform
under a loss mitigation agreement. A servicer is not relieved
of its obligations because foreclosure counsel’s actions or
inaction caused a violation. Absent one of the specified
circumstances, conduct of the sale violates the regulation,
even if a person other than the servicer administers or
conducts the foreclosure sale proceedings.

452
Q

What is the loss mitigation Appeals Process 12 CFR 1024.41(h) under Subpart C of RESPA? [V - 3.1 RESPA]

A

Appeal Process – 12 CFR 1024.41(h)
A borrower has the right to appeal a servicer’s denial of a
loss mitigation application for any trial or permanent loan
modification available to the borrower if the borrower
submitted a complete application 90 days or more before a
foreclosure sale (or during the pre-foreclosure period set
forth in 12 CFR 1024.41(f)). The borrower must commence
the appeal within 14 days after the servicer provides the
notice stating the servicer’s determination of which loss
mitigation options, if any, it will offer to the borrower.
Within 30 days of the borrower making the appeal, the
servicer must provide a notice to the borrower stating:
(i) whether it will offer the borrower a loss mitigation option
based on the appeal, and (ii) if applicable, how long the
borrower has to accept or reject this loss mitigation option or
a previously offered loss mitigation option. If the servicer
offers a loss mitigation option after an appeal, the servicer
must provide the borrower at least 14 days to decide whether
to accept the offered loss mitigation option.

The servicer’s personnel who evaluated the borrower’s
application cannot also evaluate the appeal, although
personnel who supervised the initial evaluation may evaluate
the appeal so long as they were not directly involved in the
initial evaluation.

453
Q

What procedures must a servicer follow related to Duplicative Requests 12 CFR 1024.41(i) under Subpart C of RESPA? [V - 3.1 RESPA]

A

Duplicative Requests – 12 CFR 1024.41(i)
A servicer must comply with these loss mitigation procedures
for a borrower’s loss mitigation application, unless the
servicer has previously complied with the loss mitigation
requirements for a complete loss mitigation application
submitted by the borrower and the borrower has been
delinquent at all times since submitting the prior complete
application.

Thus, for example, if the borrower has previously submitted a
complete loss mitigation application and the servicer
complied fully with 12 CFR 1024.41 for that application, but
the borrower then ceased to be delinquent and later became
delinquent again, the servicer is required to again comply
with 12 CFR 1024.41 for any subsequent loss mitigation
application submitted by the borrower.

454
Q

What servicing requirements still apply to Small Servicer Requirements 12 CFR 1024.41(j) under Subpart C of RESPA? [V - 3.1 RESPA]

A

The prohibition on foreclosure referral and sale still apply to small servicers
Small Servicer Requirements – 12 CFR 1024.41(j)
Although small servicers are exempt from most of the policy and-procedure requirements (12 CFR 1024.38), continuity of
contact requirements (12 CFR 1024.40), and loss mitigation
requirements (12 CFR 1024.41) of Regulation X, certain
provisions still apply to them. Small servicers cannot make
the first foreclosure notice or filing required by any judicial
or non-judicial foreclosure process until (i) the borrower is
more than 120 days delinquent, (ii) the foreclosure is based
on a borrower’s violation of a due-on-sale clause, or (iii) the
servicer is joining a superior or subordinate lienholder’s
foreclosure action. If the borrower is performing according to
the terms of a loss mitigation agreement, a small servicer also
cannot make the first foreclosure notice or filing, move for a
foreclosure judgment or order of sale, or conduct a
foreclosure sale.

455
Q

How must transferees handle loss mitigation for Servicing Transfers – 12 CFR 1024.41(k) under Subpart C of RESPA? [V - 3.1 RESPA]

A

Servicing Transfers – 12 CFR 1024.41(k)
When a transferee servicer acquires the servicing of a
mortgage loan for which there is a loss mitigation application
pending as of the transfer date, it must comply with 12 CFR
1024.41(k), which addresses and clarifies how loss mitigation
procedures and timelines apply to these pending loss
mitigation applications. A loss mitigation application is
considered pending if the application is subject to the loss
mitigation rules but was not fully resolved prior to the
transfer date. (Comment 41(k)-1). The transfer date is defined for these provisions as the date on which the
transferee servicer will begin accepting payments relating to
the mortgage loan, as disclosed on the notice of transfer of
loan servicing pursuant to 12 CFR 1024.33(b)(4)(iv).
Specifically:
* Subject to the exceptions below, for loss mitigation
applications pending as of the transfer date, a transferee
servicer must comply with the loss mitigation
requirements within the same timeframes that applied to
the transferor servicer based on the date the transferor
servicer received the loss mitigation application;
o A transferor servicer must timely transfer, and a
transferee servicer must obtain from the transferor
servicer, documents and information submitted by a
borrower in connection with a loss mitigation
application.
o Subject to the modifications of timing requirements
below, a borrower’s rights and protections under the
loss mitigation procedures to which the borrower
was entitled to before a transfer continue to apply
post-transfer.
o In the transfer context, reasonable diligence under
12 CFR 1024.41(b)(1) includes ensuring that a
borrower is informed of any changes to the
application process, such as a change in address to
which the borrower should submit documents and
information to complete the application, as well as
ensuring that the borrower is informed about which
documents and information are necessary to
complete the application.
* Within 10 days (excluding legal public holidays,
Saturdays, and Sundays) of the transfer date, a transferee
servicer must provide the borrower an acknowledgement
notice under 12 CFR 1024.41(b)(2)(i)(B) if the prior
transferor had not provided such notice and the
applicable period to provide the notice has not expired as
of the transfer date;
o If a transferee servicer is required to provide the
acknowledgment notice as described above, the
transferee servicer is prohibited from making the
first foreclosure notice or filing required by
applicable law for any judicial or non-judicial
foreclosure process until a date that is after the
reasonable date disclosed in the acknowledgment
notice.
o If a borrower submits a complete loss mitigation
application to the transferee or transferor servicer 37
or fewer days before the foreclosure sale but on or
before the reasonable date disclosed in the
acknowledgement notice, the servicer must evaluate the application in accordance with 12 CFR
1024.41(c) and provide a denial notice in
accordance with 12 CFR 1024.41(d) (if applicable),
and is prohibited from moving for foreclosure
judgment or sale in accordance with 12 CFR
1024.41(g).
* For a complete application pending as of the transfer
date, the transferee servicer must evaluate the application
within 30 days of the transfer date;
* A transferee servicer must make a determination on
appeals pending as of the transfer date if it is able to do
so or, if unable to do so, must treat the appeal as a
pending complete loss mitigation application;
o If the transferee servicer is required to make a
determination on an appeal, the servicer must
complete the determination and provide the notice
required under 12 CFR 1024.41(h)(4) within the
later of 30 days of the transfer date or 30 days of the
date the borrower made the appeal.
* A transfer does not affect a borrower’s ability to accept
or reject a pending loss mitigation offer if the time
period to accept or reject has not expired as of the
transfer date. In this instance, the transferee servicer
must allow the borrower to accept or reject the offer
during the unexpired balance of the applicable time
period.

456
Q

What procedures must servicers follow related to Loss Mitigation Applications from Potential Successors in Interest (Effective April 19, 2018) under Subpart C of RESPA? [V - 3.1 RESPA]

A

Loss Mitigation Applications from Potential Successors in
Interest (Effective April 19, 2018)
If a servicer receives a loss mitigation application from a
potential successor in interest before confirming that person’s
identity and ownership interest in the property, the servicer
may, but need not, review and evaluate the loss mitigation
application in accordance with the procedures set forth in 12
CFR 1024.41. (Comment 41(b)-1.i).
If a servicer receives a loss mitigation application from a
potential successor in interest and elects not to review and
evaluate the loss mitigation application before confirming
that person’s identity and ownership interest in the property,
the servicer must preserve the loss mitigation application and
all documents submitted in connection with the application.
Upon confirmation of the successor in interest’s status, the
servicer must review and evaluate the loss mitigation
application in accordance with the procedures set forth in 12
CFR 1024.41 if the property is the confirmed successor in
interest’s principal residence and the loss mitigation
procedures are otherwise applicable. For purposes of 12 CFR
1024.41, the servicer must treat the loss mitigation
application as if it had been received on the date that the
servicer confirmed the successor in interest’s status. If the loss mitigation application is incomplete at the time of
confirmation because documents submitted by the successor
in interest became stale or invalid after they were submitted
and confirmation is 45 days or more before a foreclosure
sale, the servicer must identify the stale or invalid documents
that need to be updated in a notice pursuant to 12 CFR
1024.41(b)(2). Comment 41(b)-1.ii.

457
Q

What does Section 106(c)(5) of the Housing and Urban Development Act
of 1968 (the Act) (12 U.S.C. 1701x (c)(5)) requires [V–4.2 HOCA]

A

Homeownership Counseling Act
Introduction
Section 106(c)(5) of the Housing and Urban Development Act
of 1968 (the Act) (12 U.S.C. 1701x (c)(5)) requires that creditors servicing a home loan provide homeownership counseling
notification to eligible homeowners.

458
Q

Who/what is subject to the homeownership counseling requirements under HOCA? [V–4.2 HOCA]

A

Statutory Overview
Applicability
All creditors that service loans secured by a mortgage or lien
on a one-family residence (home loans) are subject to the
homeownership counseling notification requirements. Home
loans include conventional mortgage loans and loans insured
by the Department of Housing and Urban Development
(HUD). In addition, the original purpose of the loan is not
relevant to the notification requirement. Therefore, a mortgage on the primary residence or a commercial or agriculture
loan that includes the primary residence as collateral would
also be subject to this notification requirement.

459
Q

When must creditors provide notification of the eligibility of homeownership counseling under HOCA? [V–4.2 HOCA]

A

Requirements
Notice Requirements1
A creditor must provide notification of the availability of
homeownership counseling to any eligible homeowner who
fails to pay any amount by the due date under the terms of the
home loan.

1 The FFIEC Consumer Compliance Task Force has requested clarification
from HUD on HUD’s current position regarding notice requirements to
first-time homebuyers. These interagency examination procedures are currently limited to determining compliance with the Act’s notice provisions
related to delinquent borrowers. However, should a response from HUD to
the Task Force indicate that notices to first-time homebuyers should be
provided under the Act, the agencies will expand these examination procedures to cover notices to first-time homebuyers.

460
Q

Who is eligible for homeownership counseling from HUD under HOCA? [V–4.2 HOCA]

A

Eligibility
A homeowner is eligible for counseling if:
* The loan is secured by the homeowner’s principal residence;
* The home loan is not assisted by the Farmers Home Administration; and
* The homeowner is, or is expected to be, unable to make
payments, correct a home loan delinquency within a reasonable time, or resume full home loan payments due to a
reduction in the homeowner’s income because of:
° An involuntary loss of, or reduction in, the homeowner’s employment, the homeowner’s self-employment, or
income from the pursuit of the homeowner’s occupation;
° Any similar loss or reduction experienced by any person
who contributes to the homeowner’s income;
° A significant reduction in the income of the household
due to divorce or death; or
° Under certain circumstances, a significant increase in
basic expenses of the homeowner or an immediate family member of the homeowner.

461
Q

What are the content requirements for the notice of the eligibility of homeownership counseling under HOCA [V–4.2 HOCA]

A

Contents of Notice
The notice must:
* notify the homeowner of the availability of any homeownership counseling offered by the creditor;
* provide either a list of HUD-approved nonprofit homeownership counseling organizations or the toll-free number2 HUD has established through which a list of such organizations may be obtained;
* if applicable, notify the homeowner by a statement or notice, written in plain English by the Secretary of Housing
and Urban Development, in consultation with the Secretary of Defense and the Secretary of Treasury, explaining
the mortgage and foreclosure rights of servicemembers,
and the dependents of such servicemembers, under the
Servicemembers Civil Relief Act (50 U.S.C. App. 501 et
seq.), including the toll-free military one source number to
call if servicemembers, or the dependents of such servicemembers, require further assistance; and
* notify the housing or mortgage applicant of the availability of mortgage software systems provided pursuant to
subsection (g)(3).

2 The number is 1-800-569-4287.

462
Q

What are the timing requirements for the notice of the eligibility of homeownership counseling under HOCA [V–4.2 HOCA]

A

Timing of Notice
The notice must be given to a delinquent homeowner borrower
no later than 45 days after the date on which the homeowner
becomes delinquent. If, within the 45-day period, the borrower
brings the loan current again, no notification is required.

463
Q

What is the definition of a “Creditor” under HOCA [V–4.2 HOCA]

A

“Creditor” means a person or entity that is servicing a home
loan on behalf of itself or another person or entity

464
Q

What is the definition of a “Home Loan” under HOCA [V–4.2 HOCA]

A

“Home loan” means a loan secured by a mortgage or lien on
residential property.

465
Q

What is the definition of a “Homeowner” under HOCA [V–4.2 HOCA]

A

“Homeowner” means a person who is obligated under a home
loan.

466
Q

What is the definition of a “Residential Property” under HOCA [V–4.2 HOCA]

A

“Residential property” means a 1-family residence, including a 1-family unit in a condominium project, a membership
interest and occupancy agreement in a cooperative housing
project, and a manufactured home and the lot on which the
home is situated.

467
Q

What is the Homeowners Protection Act? [V 5.1 - HOPA]

A

Homeowners Protection Act
Introduction
The Homeowners Protection Act of 1998 (the Act) was signed
into law on July 29, 1998, and became effective on July 29,
1999. The Act was amended on December 27, 2000, to provide technical corrections and clarification. The Act, also
known as the “PMI Cancellation Act,” addresses homeowners’
difficulties in canceling private mortgage insurance (PMI)1
coverage. It establishes provisions for canceling and terminating PMI, establishes disclosure and notification requirements,
and requires the return of unearned premiums.

468
Q

What is PMI? [V 5.1 - HOPA]

A

PMI is insurance that protects lenders from the risk of default
and foreclosure. PMI allows prospective buyers who cannot,
or choose not to, provide significant down payments to obtain
mortgage financing at affordable rates. It is used extensively to
facilitate “high-ratio” loans (generally, loans in which the loan
to value (LTV) ratio exceeds 80 percent). With PMI, the lender can recover costs associated with the resale of foreclosed
property, and accrued interest payments or fixed costs, such as
taxes or insurance policies, paid prior to resale.

Excessive PMI coverage provides little extra protection for a
lender and does not benefit the borrower. In some instances,
homeowners have experienced problems in canceling PMI. At
other times, lenders may have agreed to terminate coverage
when the borrower’s equity reached 20 percent, but the policies and procedures used for canceling or terminating PMI
coverage varied widely among lenders. Prior to the Act,
homeowners had limited recourse when lenders refused to
cancel their PMI coverage. Even homeowners in the few states
that had laws pertaining to PMI cancellation or termination
noted difficulties in canceling or terminating their PMI policies. The Act now protects homeowners by prohibiting life of
loan PMI coverage for borrower-paid PMI products and establishing uniform procedures for the cancellation and termination of PMI policies.

1 The Act does not apply to mortgage insurance made available under the
National Housing Act, title 38 of the United States Code, or title V of the
Housing Act of 1949. This includes mortgage insurance on loans made the
Federal Housing Administration and guarantees on mortgage loans made
by the Veterans Administration.

469
Q

What is the scope of the HOPA? [V 5.1 - HOPA]

A

Regulation Overview
Scope and Effective Date
The Act applies primarily to “residential mortgage transactions,” defined as mortgage loan transactions consummated on or after July 29, 1999, to finance the acquisition, initial construction, or refinancing2 of a single-family dwelling that
serves as a borrower’s principal residence.3 The Act also includes provisions for annual written disclosures for “residential mortgages,” defined as mortgages, loans or other evidences of a security interest created for a single-family dwelling
that is the principal residence of the borrower (12 USC
§4901(14) and (15)). A condominium, townhouse, cooperative, or mobile home is considered to be a single-family dwelling covered by the Act.
The Act’s requirements vary depending on whether a mortgage is:
* A “residential mortgage” or a “residential mortgage transaction”;
* Defined as high risk (either by the lender in the case of
non-conforming loans, or Fannie Mae and Freddie Mac in
the case of conforming loans);
* Financed under a fixed or an adjustable rate; or
* Covered by borrower-paid private mortgage insurance
(BPMI) or lender-paid private mortgage insurance
(LPMI).4

2 For purposes to these procedures, “refinancing” means the refinancing of
loans any portion of which was to provide financing for the acquisition or
initial construction of a single-family dwelling that serves as a borrower’s
principal residence. See 15 USC §1601 et seq. and 12 CFR §1026.20.
3 For purposes of these procedures, junior mortgages that provide financing
for the acquisition, initial construction or refinancing of a single-family
dwelling that serves as a borrower’s principal residence are covered.
4 All sections of these procedures and Handbook apply to BPMI. For LPMI,
relevant sections begin under that heading and follow thereafter.

470
Q

What is borrower requested cancellation under HOPA? [V 5.1 - HOPA]

A

Cancellation and Termination of PMI for Non High
Risk Residential Mortgage Transactions
Borrower Requested Cancellation
A borrower may initiate cancellation of PMI coverage by
submitting a written request to the servicer. The servicer must
take action to cancel PMI when the cancellation date occurs,
which is when the principal balance of the loan reaches (based
on actual payments) or is first scheduled to reach 80 percent of
the “original value,”5 irrespective of the outstanding balance, based upon the initial amortization schedule (in the case of a If PMI is terminated, the servicer may not require further
fixed rate loan) or amortization schedule then in effect (in the payments or premiums of PMI more than 30 days after the
case of an adjustable rate loan6
), or any date thereafter that: termination date or the date following the termination date on
* the borrower submits a written cancellation request;
* the borrower has a good payment history;7
* the borrower is current;8 and
* the borrower satisfies any requirement of the mortgage
holder for: (i) evidence of a type established in advance
that the value of the property has not declined below the
original value; and (ii) certification that the borrower’s
equity in the property is not subject to a subordinate lien
(12 USC §4902(a)(4)).
Once PMI is canceled, the servicer may not require further
PMI payments or premiums more than 30 days after the later
of: (i) the date on which the written request was received or
(ii) the date on which the borrower satisfied the evidence and
certification requirements of the mortgage holder described
previously (12 USC §4902(e)(1)).

5 “Original value” is defined as the lesser of the sales price of the secured
property as reflected in the purchase contract or, the appraised value at the
time of loan consummation. In the case of a refinancing, the term means
the appraised value relied upon by the lender to approve the refinance
transaction.
6 The Act includes as an adjustable rate mortgage, a balloon loan that “contains a conditional right to refinance or modify the unamortized principal at
the maturity date.” Therefore, if a balloon loan contains a conditional right
to refinance, the initial disclosure for an adjustable rate mortgage would be
used even if the interest rate is fixed.

471
Q

What is automatic termination under HOPA? [V 5.1 - HOPA]

A

Automatic Termination
The Act requires a servicer to automatically terminate PMI for
residential mortgage transactions on the date that:
* the principal balance of the mortgage is first scheduled to
reach 78 percent of the original value of the secured property (based solely on the initial amortization schedule in
the case of a fixed rate loan or on the amortization schedule then in effect in the case of an adjustable rate loan, irrespective of the outstanding balance), if the borrower is
current; or
* if the borrower is not current on that date, on the first day
of the first month following the date that the borrower becomes current (12 USC §4902(b)).

If PMI is terminated, the servicer may not require further payments or premiums of PMI more than 30 days after the termination date or the date following the termination date on which the borrower becomes current on the payments, which ever is sooner (12 USC §4902(e)(2)).

There is no provision in the automatic termination section of
the Act, as there is with the borrower-requested PMI cancellation section, that protects the lender against declines in property value or subordinate liens. The automatic termination provisions make no reference to good payment history (as prescribed in the borrower-requested provisions), but state only
that the borrower must be current on mortgage payments (12
USC §4902(b)).

472
Q

What is final termination under HOPA? [V 5.1 - HOPA]

A

Final Termination
If PMI coverage on a residential mortgage transaction was not
canceled at the borrower’s request or by the automatic termination provision, the servicer must terminate PMI coverage by
the first day of the month immediately following the date that
is the midpoint of the loan’s amortization period if, on that
date, the borrower is current on the payments required by the
terms of the mortgage (12 USC §4902(c)). (If the borrower is
not current on that date, PMI should be terminated when the
borrower does become current.)
The midpoint of the amortization period is halfway through
the period between the first day of the amortization period
established at consummation and ending when the mortgage is
scheduled to be amortized. The servicer may not require further payments or premiums of PMI more than 30 days after
PMI is terminated (12 USC §4902(e)(3)).

473
Q

What is final termination under HOPA? [V 5.1 - HOPA]

A

Final Termination
If PMI coverage on a residential mortgage transaction was not
canceled at the borrower’s request or by the automatic termination provision, the servicer must terminate PMI coverage by
the first day of the month immediately following the date that
is the midpoint of the loan’s amortization period if, on that
date, the borrower is current on the payments required by the
terms of the mortgage (12 USC §4902(c)). (If the borrower is
not current on that date, PMI should be terminated when the
borrower does become current.)
The midpoint of the amortization period is halfway through
the period between the first day of the amortization period
established at consummation and ending when the mortgage is
scheduled to be amortized. The servicer may not require further payments or premiums of PMI more than 30 days after
PMI is terminated (12 USC §4902(e)(3)).

474
Q

How are the automatic, borrower requested, final termination dates calculated when there has been a loan modification and under HOPA? [V 5.1 - HOPA]

A

Loan Modifications
If a borrower and mortgage holder agree to modify the terms
and conditions of a loan pursuant to a residential mortgage
transaction, the cancellation, termination or final termination
dates shall be recalculated to reflect the modification (12 USC
§4902(d)).

475
Q

What do the Act’s cancellation and termination provisions not apply to? [V 5.1 - HOPA]

A

Exclusions
The Act’s cancellation and termination provisions do not apply to residential mortgage transactions for which Lender Paid
Mortgage Insurance (LPMI) is required (12 USC §4905(b)).

476
Q

What are the procedures for returning unearned premiums under HOPA [V 5.1 - HOPA]

A

Return of Unearned Premiums
The servicer must return all unearned PMI premiums to the
borrower within 45 days after cancellation or termination of PMI coverage. Within 30 days after notification by the servicer of cancellation or termination of PMI coverage, a mortgage insurer must return to the servicer any amount of unearned premiums it is holding to permit the servicer to return
such premiums to the borrower (12 USC §4902(f)).

477
Q

What are the rules for collecting accrued obligations for premium payments under HOPA [V 5.1 - HOPA]

A

Accrued Obligations for Premium Payments
The cancellation or termination of PMI does not affect the
rights of any lender, servicer or mortgage insurer to enforce
any obligation of a borrower for payments of premiums that
accrued before the cancellation or termination occurred (12
USC §4902 (h)).

478
Q

What are the exceptions to Cancellation and Termination Provisions for High Risk Residential Mortgage Transactions under HOPA [V 5.1 - HOPA]

A

Exceptions to Cancellation and Termination Provisions for High Risk Residential Mortgage Transactions
The borrower-requested cancellation at 80 percent LTV and
the automatic termination at 78 percent LTV requirements of
the Act do not apply to “high risk” loans. However, high-risk
loans are subject to final termination and are divided into two
categories - conforming (Fannie Mae/Freddie Mac-defined
high risk loans) and non-conforming (lender-defined high risk
loans) (12 USC §4902(g)(1)).

479
Q

What are Conforming Loans (Fannie Mae/Freddie Mac-Defined
High Risk Loans) under HOPA [V 5.1 - HOPA]

A

Conforming Loans (Fannie Mae/Freddie Mac-Defined
High Risk Loans)
Conforming loans are those loans with an original principal
balance not exceeding Freddie Mac’s and Fannie
Mae’s conforming loan limits.
9 Fannie Mae and Freddie Mac
are authorized under the Act to establish a category of residential mortgage transactions that are not subject to the Act’s requirements for borrower-requested cancellation or automatic
termination, because of the high risk associated with them.10
They are however, subject to the final termination provision of
the Act. As such, PMI on a conforming high risk loan must be
terminated by the first day of the month following the date that
is the midpoint of the loan’s initial amortization schedule (in
the case of a fixed rate loan) or amortization schedule then in
effect (in the case of an adjustable rate loan) if, on that date,
the borrower is current on the loan (12 USC § 4902(g)). (If the
borrower is not current on that date, PMI should be terminated
when the borrower does become current.)

9 This limit was $417,000 in 2015; however, it is reviewed annually and has
differing tiers based on geography and number of units.
10 Fannie Mae and Freddie Mac have not defined high-risk loans as of the
date of this publication.

480
Q

Non-Conforming Loans (Lender-Defined High Risk
Loans) under HOPA [V 5.1 - HOPA]

A

Non-Conforming Loans (Lender-Defined High Risk
Loans)
Non-conforming loans are those residential mortgage transactions that have an original principal balance exceeding Freddie
Mac’s and Fannie Mae’s conforming loan limits. Lenderdefined high-risk loans are not subject to the Act’s requirements for borrower-requested cancellation or automatic termination. However, if a residential mortgage transaction is a
lender-defined high risk loan, PMI must be terminated on the
date on which the principal balance of the mortgage, based
solely on the initial amortization schedule (in the case of a
fixed rate loan) or the amortization schedule then in effect (in
the case of an adjustable rate loan) for that mortgage and irrespective of the outstanding balance for that mortgage on that
date, is first scheduled to reach 77 percent of the original value
of the property securing the loan.
Like conforming loans that are determined to be high risk by
Freddie Mac and Fannie Mae, a residential mortgage transaction that is a lender-defined high-risk loan is subject to the
final termination provision of the Act.

481
Q

What are the notification requirements for conforming and non-conforming high-risk loans under HOPA [V 5.1 - HOPA]

A

Notices
The lender must provide written initial disclosures at consummation for all high-risk residential mortgage transactions
(as defined by the lender or Fannie Mae or Freddie Mac), that
in no case will PMI be required beyond the midpoint of the
amortization period of the loan, if the loan is current. More
specific notice as to the 77 percent LTV termination standards
for lender defined high-risk loans is not required under the
Act.

482
Q

What are the Basic Disclosure and Notice Requirements Applicable to Residential Mortgage Transactions and Residential Mortgages under HOPA [V 5.1 - HOPA]

A

Basic Disclosure and Notice Requirements Applicable to Residential Mortgage Transactions and Residential Mortgages
The Act requires the lender in a residential mortgage transaction to provide to the borrower, at the time of consummation,
certain disclosures that describe the borrower’s rights for PMI
cancellation and termination. A borrower may not be charged
for any disclosure required by the Act. Initial disclosures vary,
based upon whether the transaction is a fixed rate mortgage,
adjustable rate mortgage, or high-risk loan. The Act also requires that the borrower be provided with certain annual and
other notices concerning PMI cancellation and termination.
Residential mortgages are subject to certain annual disclosure
requirements.

483
Q

What are the Initial Disclosures for Fixed Rate Residential Mortgage
Transactions under HOPA [V 5.1 - HOPA]

A

Initial Disclosures for Fixed Rate Residential Mortgage
Transactions
When PMI is required for non high risk fixed rate mortgages,
the lender must provide to the borrower at the time the transaction is consummated: (i) a written initial amortization schedule, and (ii) a written notice that discloses:
* The borrower’s right to request cancellation of PMI, and,
based on the initial amortization schedule, the date the
loan balance is scheduled to reach 80 percent of the original value of the property;
* The borrower’s right to request cancellation on an earlier
date, if actual payments bring the loan balance to 80 percent of the original value of the property sooner than the
date based on the initial amortization schedule;
* That PMI will automatically terminate when the LTV ratio
reaches 78 percent of the original value of the property
and the specific date that is projected to occur (based on
the initial amortization schedule); and,
* The Act provides for exemptions to the cancellation and
automatic termination provisions for high risk mortgages
and whether these exemptions apply to the borrower’s
loan (12 USC §4903(a)(1)(A)).

484
Q

What are the Initial Disclosures for ARM Transactions under HOPA [V 5.1 - HOPA]

A

Initial Disclosures for Adjustable Rate Residential Mortgage Transactions
When PMI is required for non high-risk adjustable rate mortgages, the lender must provide to the borrower at the time the
transaction is consummated a written notice that discloses:
* The borrower’s right to request cancellation of PMI on (i)
the date the loan balance is first scheduled to reach 80 percent of the original value of the property based on the
amortization schedule then in effect or (ii) the date the
balance actually reaches 80 percent of the original value of
the property based on actual payments. The notice must
also state that the servicer will notify the borrower when
either (i) or (ii) occurs;
* That PMI will automatically terminate when the loan balance is first scheduled to reach 78 percent of the original
value of the property based on the amortization schedule
then in effect. The notice must also state that the borrower
will be notified when PMI is terminated (or that termination will occur when the borrower becomes current on
payments); and,
* That there are exemptions to the cancellation and automatic termination provisions for high-risk mortgages and
whether such exemptions apply to the borrower’s loan (12
USC §4903(a)(1)(B)).

485
Q

What are the Initial Disclosures for High Risk Residential Mortgage Transactions under HOPA [V 5.1 - HOPA]

A

Initial Disclosures for High Risk Residential Mortgage
Transactions
When PMI is required for high risk residential mortgage transactions, the lender must provide to the borrower a written notice stating that PMI will not be required beyond the date that
is the midpoint of the loan’s amortization period if, on that
date, the borrower is current on the payments as required by
the terms of the loan. The lender must provide this notice at
consummation. The lender need not provide disclosure of the
termination at 77 percent LTV for lender defined high-risk
mortgages (12 USC §4903(a)(2)).

486
Q

Annual Disclosures for Residential Mortgage Transactions under HOPA [V 5.1 - HOPA]

A

Annual Disclosures for Residential Mortgage Transactions
For all residential mortgage transactions, including high risk
mortgages for which PMI is required, the servicer must provide the borrower with an annual written statement that sets
forth the rights of the borrower to PMI cancellation and termination and the address and telephone number that the borrower
may use to contact the servicer to determine whether the borrower may cancel PMI (12 USC §4903(a)(3)).

487
Q

What are the disclosure requirements when PMI was required for a residential mortgage consummated before July 29, 1999? [V 5.1 - HOPA]

A

Disclosures for Existing Residential Mortgages
When PMI was required for a residential mortgage consummated before July 29, 1999, the servicer must provide to the
borrower an annual written statement that:
* States that PMI may be canceled with the consent of the
lender or in accordance with state law; and
* Provides the servicer’s address and telephone number, so
that the borrower may contact the servicer to determine
whether the borrower may cancel PMI (12 USC
§4903(b)).

488
Q

What are the general Notification Upon Cancellation or Termination of
PMI Relating to Residential Mortgage Transaction disclosure requirements under HOPA [V 5.1 - HOPA]

A

Notification Upon Cancellation or Termination of
PMI Relating to Residential Mortgage Transactions
General
The servicer must, not later than 30 days after PMI relating to
a residential mortgage transaction is canceled or terminated,
notify the borrower in writing that:11
* PMI has terminated and the borrower no longer has PMI;
and
* No further premiums, payments or other fees are due or
payable by the borrower in connection with PMI (12 USC
§4904(a)).

11 For adjustable rate mortgages, the initial notice to borrowers must state that
the servicer will notify the borrower when the cancellation and automatic
termination dates are reached (12 USC §4903(a)(1)(B). Servicers should
take care that the appropriate notices are made to borrowers when those
dates are reached.

489
Q

What are the notification requirements (timing/grounds) related to denying a cancellation request/not automatically terminating? [V 5.1 - HOPA]

A

Notice of Grounds/Timing
If a servicer determines that a borrower in a residential mortgage transaction does not qualify for PMI cancellation or automatic termination, the servicer must provide the borrower
with a written notice of the grounds relied on for that determination. If an appraisal was used in making the determination,
the servicer must give the appraisal results to the borrower. If
a borrower does not qualify for cancellation, the notice must
be provided not later than 30 days following the later of: (i)
the date the borrower’s request for cancellation is received; or
(ii) the date on which the borrower satisfies any evidence and
certification requirements of the mortgage holder. If the borrower does not meet the requirements for automatic termination, the notice must be provided not later than 30 days following the scheduled termination date (12 USC §4904(b)).

490
Q

What is Borrower paid mortgage insurance (BPMI) under HOPA? [V 5.1 - HOPA]

A

Borrower paid mortgage insurance (BPMI) means PMI is
required for a residential mortgage transaction, the payments
for which are made by the borrower.

491
Q

What is Lender paid mortgage insurance (LPMI) under HOPA? [V 5.1 - HOPA]

A

Lender paid mortgage insurance (LPMI) means PMI that is
required for a residential mortgage transaction, the payments
for which are made by a person other than the borrower.

492
Q

What is loan commitment under HOPA? [V 5.1 - HOPA]

A

Loan commitment means a prospective lender’s written confirmation of its approval, including any applicable closing
conditions, of the application of a prospective borrower for a
residential mortgage loan (12 USC 4905(a)).

493
Q

What are the Initial Notice requirements under HOPA? [V 5.1 - HOPA]

A

Initial Notice
In the case of LPMI required for a residential mortgage transaction, the Act requires that the lender provide a written notice
to the borrower not later than the date on which a
loan commitment is made. The written notice must advise the
borrower of the differences between LPMI and BPMI by notifying the borrower that LPMI:
* Differs from BPMI because it cannot be canceled by the
borrower or automatically terminated as provided under
the Act;
* Usually results in a mortgage having a higher interest rate
than it would in the case of BPMI; and,
* Terminates only when the mortgage is refinanced (as that
term is defined in the Truth in Lending Act, 15 U.S..C.
§1601 et seq., and Regulation Z, 12 CFR §1026.20), paid
off, or otherwise terminated.
The notice must also provide:
* That LPMI and BPMI have both benefits and disadvantages;
* A generic analysis of the costs and benefits of a mortgage
in the case of LPMI versus BPMI over a ten-year period,
assuming prevailing interest and property appreciation
rates; and,
* That LPMI may be tax-deductible for federal income taxes, if the borrower itemizes expenses for that purpose (12
USC §4905(c)(1)).

494
Q

What are the notification requirements for loans with LPMI on the would-be termination date for BPMI under HOPA? [V 5.1 - HOPA]

A

Notice at Termination Date
Not later than 30 days after the termination date that would
apply in the case of BPMI, the servicer shall provide to the
borrower a written notice indicating that the borrower may
wish to review financing options that could eliminate the requirement for LPMI in connection with the mortgage
(12 USC §4905(c)(2)).

495
Q

What are the prohibitions on fees for disclosures under HOPA [V 5.1 - HOPA]

A

Fees for Disclosures
As stated previously, no fee or other cost may be imposed on a
borrower for the disclosures or notifications required to be given to a borrower by lenders or servicers under the Act (12
USC §4906).

496
Q

What civil liability may be imposed on servicers, lenders, and insurers for violation of HOPA under HOPA [V 5.1 - HOPA]

A

Civil Liability
Liability Dependent upon Type of Action
Servicers, lenders and mortgage insurers that violate the Act
are liable to borrowers as follows:
* Individual Action
° In the case of individual borrowers:
— Actual damages (including interest accruing on such
damages);
— Statutory damages not to exceed $2,000;
— Costs of the action, and
— Reasonable attorney fees.
* Class Action
° In the case of a class action suit against a defendant that
is subject to section 10 of the Act, (i.e., regulated by the
federal banking agencies, NCUA or the Farm Credit
Administration):
— Such statutory damages as the court may allow up to
the lesser of $500,000 or 1 percent of the liable party’s net worth;
— Costs of the action; and
— Reasonable attorney fees.
° In the case of a class action suit against a defendant that
is not subject to section 10 of the Act, (i.e., not regulated
by the federal banking agencies, NCUA, or the Farm
Credit Administration):
— Actual damages (including interest accruing on such
damages);
— Statutory damages up to $1,000 per class member but
not to exceed the lesser of $500,000; or 1 percent of
the liable party’s gross revenues;
— Costs of the action; and
— Reasonable attorney fees (12 USC §4907(a)).

497
Q

What is the statute of limitation for a borrower to bring an action under the Act? [V 5.1 - HOPA]

A

Statute of Limitations
A borrower must bring an action under the Act within two
years after the borrower discovers the violation (12 USC
§4907(b)).

498
Q

What are the Mortgage Servicer Liability Limitation under the Act? [V 5.1 - HOPA]

A

Mortgage Servicer Liability Limitation
A servicer shall not be liable for its failure to comply with the
requirements of the Act if the servicer’s failure to comply is
due to the mortgage insurer’s or lender’s failure to comply
with the Act (12 USC §4907(c)).

499
Q

How does The Act direct the federal banking agencies to enforce HOPA? [V 5.1 - HOPA]

A

Enforcement
The Act directs the federal banking agencies to enforce the
Act under 12 USC §1818 or any other authority conferred
upon the agencies by law. Under the Act the agencies shall:
* Notify applicable lenders or servicers of any failure to
comply with the Act;
* Require the lender or servicer, as applicable, to correct the
borrower’s account to reflect the date on which PMI
should have been canceled or terminated under the Act;
and,
* Require the lender or servicer, as applicable, to return
unearned PMI premiums to a borrower who paid premiums after the date on which the borrower’s obligation to
pay PMI premiums ceased under the Act (12 USC §4909).

500
Q

What is a lease? [V–10.1]

A

For consumers, leasing is an alternative to buying either with
cash or on credit. A lease is a contract between a lessor (the
property owner) and a lessee (the property user) for the use of
property subject to stated terms and limitations for a specified
period and at a specified payment.

501
Q

What is the CLA? [V–10.1]

A

The Consumer Leasing Act (15 USC 1667 et. seq.) (CLA) was
passed in 1976 to assure that meaningful and accurate disclosure of lease terms is provided to consumers before entering
into a contract. It applies to consumer leases of personal property. With this information, consumers can more easily compare one lease with another, as well as compare the cost of leasing with the cost of buying on credit or the opportunity cost of paying cash. In addition, the CLA puts limits on balloon payments sometimes due at the end of a lease, and regulates advertising

502
Q

What is the history of the CLA? [V–10.1]

A

Originally, the CLA was part of the Truth in Lending Act, and
was implemented by Regulation Z. When Regulation Z was
revised in 1981, Regulation M was issued, and contained those
provisions that govern consumer leases.

The Electronic Signatures in Global and National Commerce
Act (the E-Sign Act), 15 U.S.C. 7001 et seq., was enacted in
2000 and did not require implementing regulations. On November 9, 2007, amendments to Regulation M and the official
staff commentary were issued to simplify the regulation and
provide guidance on the electronic delivery of disclosures consistent with the E-Sign Act.1

The Dodd-Frank Wall Street Reform and Consumer Protection
Act (Dodd-Frank Act) amended the Truth in Lending Act and
the Consumer Leasing Act to require annual adjustments of
the threshold by the annual percentage increase in the Consumer Price Index for Urban Wage Earners and Clerical
Workers. Transactions at or below the thresholds are subject to
the protections of the regulations.

Today a relatively small number of banks engage in consumer
leasing. The trend seems to be for leasing to be carried out
through specialized bank subsidiaries, vehicle finance companies, other finance companies, or directly by retailers.

1 72 FR 63456, November 9, 2007. These amendments took effect December
10, 2007, with a mandatory compliance date of October 1, 2008.

503
Q

What is the definition a Lessee under the CLA? [V–10.1]

A

“Lessee”—A lessee is a natural person who enters in to or is
offered a consumer lease.

504
Q

What is the definition of a Lessor under the CLA? [V–10.1]

A

“Lessor”—A lessor is a natural person or organization who
regularly leases, offers to lease, or arranges for the lease of
personal property under a consumer lease. A person who
leases or offers to lease more than five times in the preceding
or current calendar year meets this definition.

505
Q

What is the definition of a Consumer Lease under the CLA? [V–10.1]

A

“Consumer Lease”—A consumer lease is a contract between
a lessor and a lessee:
* for the use of personal property by an individual (natural
person),
* to be used primarily for personal, family, or household
purposes,
* for a period of more than 4 months (week-to-week and
month-to-month leases do not meet this criterion, even
though they may be extended beyond 4 months), and
* with a total contractual cost of no more than $61,000 effective January 1, 2022 (adjusted annually per CPI).
Specifically excluded from coverage are leases that are:
* for business, agricultural or made to an organization or
government,
* for real property,
* for personal property which are incidental to the lease of
real property, subject to certain conditions, and
* for credit sales, as defined in Regulation Z.
§1026.2(a)(16).
A lease meeting all of these criteria is covered by the CLA and
the Consumer Financial Protection Bureau’s Regulation M. If
any one of these criteria is not met, for example, if the leased
property is used primarily for business purposes or if the total
contractual cost exceeds the threshold listed above, the CLA
and Regulation M do not apply. This figure is adjusted every
year to match changes in the consumer price index for Urban
Wage Earners and Clerical Workers.

Consumer leases fall into one of two categories: closed end
and open end. Since the information required to be disclosed
to the consumer will vary with the kind of lease, it is important to note the difference between them. However, to properly understand the difference, realized value and residual value must first be defined.

506
Q

What is the definition of Realized Value under the CLA? [V–10.1]

A

“Realized Value”—The realized value is the price received
by the lessor of the leased property at disposition, the highest
offer for disposition of the leased property, or the fair market
value of the leased property at the end of the lease term.

507
Q

What is the definition of Residual Value under the CLA? [V–10.1]

A

“Residual Value”—The residual value is the value of the
leased property at the end of the lease, as estimated or assigned at consummation of the lease by the lessor.

508
Q

What is the definition of an Open-End Lease under the CLA? [V–10.1]

A

“Open-end Lease”—An open-end lease is a lease in which
the amount owed at the end of the lease term is based on the
difference between the residual value of the leased property
and its realized value. The consumer may pay all or part of the
difference if the realized value is less than the residual value or
he may get a refund if the realized value is greater than the residual value at scheduled termination.

509
Q

What is the definition of a Closed-End Lease under the CLA? [V–10.1]

A

“Closed-end Lease”—A closed-end lease is a lease other than
an open-end lease. This type of lease allows the consumer to
“walk away” at the end of the contract period, with no further
payment obligation—unless the property has been damaged or
has sustained abnormal wear and tear.

510
Q

What is the definition of Gross Capitalized Cost under the CLA? [V–10.1]

A

“Gross Capitalized Cost”—The gross capitalized cost is the
amount agreed upon by the lessor and lessee as the value of
the leased property, plus any items that are capitalized or
amortized during the lease term. These items may include
taxes, insurance, service agreements, and any outstanding
prior credit or lease balance.

511
Q

What is the definition of Capitalized Cost Reduction under the CLA? [V–10.1]

A

“Capitalized Cost Reduction”—This term means the total
amount of any rebate, cash payment, net trade-in allowance,
and noncash credit that reduces the gross capitalized cost.

512
Q

What is the definition of Adjusted Capitalized Cost under the CLA? [V–10.1]

A

“Adjusted Capitalized Cost”—This is the gross capitalized
cost less the capitalized cost reduction and the amount used by
the lessor in calculating the base periodic payment.

513
Q

What are the General Disclosure Requirements under the CLA? [V–10.1]

A

General Disclosure Requirements (AKA Electronic disclosure requirements)
Lessors are required by federal law to provide the consumer
with leasing cost information and other disclosures in a format
similar to the model disclosure forms found in Appendix A to
the regulation. Certain pieces of this information must be kept
together and must be segregated from other lease information.
All of the information stated must be accurate, clear and conspicuous, and provided in writing in a form that the consumer
may keep.

The general disclosures required by Part 1013 may be provided to the lessee in electronic form, subject to compliance the E-Sign Act. The E-Sign Act does not mandate that institutions or consumers use or accept electronic records or signatures. It permits institutions to satisfy any statutory or regulatory requirements by providing the information electronically
after obtaining the consumer’s affirmative consent. But before
consent can be given, consumers must be provided with the
following information:
* any right or option to have the information provided in paper or non-electronic form;
* the right to withdraw the consent to receive information
electronically and the consequences, including fees, of doing so;
* the scope of the consent (for example, whether the consent
applies only to a particular transaction or to identified categories of records that may be provided during the course
of the parties’ relationship);
* the procedures to withdraw consent and to update information needed to contact the consumer electronically; and
* the methods by which a consumer may obtain, upon request, a paper copy of an electronic record after consent has been given to receive the information electronically and whether any fee will charged.

The consumer must consent electronically or confirm consent
electronically in a manner that “reasonably demonstrates that
the consumer can access information in the electronic form
that will be used to provide the information that is the subject
of the consent.”

After the consent, if an institution changes the hardware or
software requirements such that a consumer may be prevented
from accessing and retaining information electronically, the
institution must notify the consumer of the new requirements
and must allow the consumer to withdraw consent without
charge.

Disclosures are to be provided in the following circumstances.
(Advertisement requirements are discussed in the advertising
section.)
with the consumer consent and other applicable provisions of

514
Q

Under what other circumstances must disclosures be provided under the CLA? [V–10.1]

A

Disclosures are to be provided in the following circumstances.
(Advertisement requirements are discussed in the advertising
section.)

Prior to or Due at Lease Signing
A dated disclosure must be given to the consumer before signing the lease and must contain all of the information detailed
in Section 4 of the regulation.

Renegotiations and Extensions
New disclosures also must be provided when a consumer renegotiates, or extends a lease, subject to certain exceptions.

Multiple Lessors/Lessees
In the event of multiple lessors, one lessor on behalf of all the
lessors may make the required disclosures. If the lease involves more than one lessee, the required disclosures should
be given to any lessee who is primarily liable.

515
Q

What are the advertising disclosure requirements under the CLA? [V–10.1]

A

Advertising

Advertisements concerning consumer leases must also comply
with certain disclosure requirements. All advertisements must
be accurate.

If an advertisement includes any reference to certain “trigger
terms”—the amount of any payment, statement of a capitalized cost reduction (i.e., down payment), or other payment required prior to or at lease signing or delivery, or that no such
payment is required—then the ad must also state the following:
* that the transaction is for a lease;
* the total amount due prior to or at lease signing or delivery;
* the number, amounts and due dates or periods of the
scheduled payments;
* a statement of whether or not a security deposit is required; and
* a statement that an extra charge may be imposed at the end
of the lease term where the lessee’s liability (if any) is
based on the difference between the residual value of the
leased property and its realized value at the end of the
lease term. (§ 1013.7(d)(2)).

An advertisement for an open-end lease also must include a
statement that extra charges may be imposed at the end of the
lease based on the difference between the residual value and
the realized value at the end of the lease term.
If lessors give a percentage rate in an advertisement, the rate
cannot be more prominent than any of the other required disclosures. They must also include a statement that “this percentage may not measure the overall cost of financing this
lease.” The lessor cannot use the term “annual percentage
rate,” “annual lease rate,” or any equivalent term.

Some fees (license, registration, taxes, and inspection fees)
may vary by state or locality. An advertisement may exclude
these third-party fees from the disclosure of a periodic payment or total amount due at lease signing or delivery, provided
the ad states that these have been excluded. Otherwise, an ad
may include these fees in the periodic payment or total amount
due, provided it states that the fees are based on a particular
state or locality and indicates that the fees may vary.

For an advertisement accessed by the consumer in electronic
form, the required disclosures may be provided to the consumer in electronic form in the advertisement, without regard
to the consumer consent or other provisions of the E-Sign Act.
An electronic advertisement (such as an advertisement on an
Internet web site) that provides a table or schedule of the required disclosures is considered a single advertisement if the
advertisement clearly refers the consumer to the location
where the additional required information begins. For example, in an electronic advertisement, a term triggering additional
disclosures may be accompanied by a link that directly connects the consumer to the additional disclosures.

516
Q

What are the Limits on Balloon Payments under the CLA? [V–10.1]

A

Limits on Balloon Payments
In order to limit balloon payments that may be required of the
consumer, certain sections of the regulation call for reasonable
calculations and estimates. These provisions protect the consumer at early termination of a lease, at the end of the lease
term, or in delinquency, default, or late payment status.The
provisions limit the lessee’s liability at the end of the lease
term and set reasonableness standards for wear and use
charges, early termination charges, and penalties or fees for
delinquency.

517
Q

What are the Penalties and Liability under the CLA? [V–10.1]

A

Penalties and Liability
Criminal and civil liability provisions of the Truth in Lending
Act also apply to the CLA. Actions alleging failure to disclose
the required information, or otherwise comply with the CLA,
must be brought within one year of the termination of the lease
agreement.

518
Q

What are the record retention requirements under the CLA? [V–10.1]

A

Record Retention
Lessors are required to maintain evidence of compliance with
the requirements imposed by Regulation M, other than the advertising requirements under Section 7 of the regulation, for a
period of not less than two years after the date of the disclosures are required to be made or an action is required to be
taken.

519
Q

What is the Servicemember’s Civil Relief Act of 2003? [V 11.1 SCRA]

A

Servicemembers Civil Relief Act of 2003
Introduction
The Servicemembers Civil Relief Act of 2003 (SCRA) was
signed into law on December 19, 2003, amending and
replacing the Soldiers’ and Sailors’ Civil Relief Act of 1940,
and is codified at 50 U.S.C. 3901 et seq.1 It was further
amended December 10, 2004, by the Veterans Benefits
Improvement Act of 2004. The law protects members of the
Army, Navy, Air Force, Marine Corps and Coast Guard,
including members of the National Guard, as they enter
military service (active duty 2), as well as commissioned
officers of the Public Health Service and the National Oceanic
and Atmospheric Administration engaged in active service.
Some of the benefits accorded servicemembers by the SCRA
also extend to servicemembers’ spouses, dependents, and other
persons subject to the obligations of servicemembers.
Periodically, various laws have extended the availability of
certain protections. Major relief provisions of the SCRA
include:
1 The SCRA was previously codified and cited as 50 U.S.C. App. 501 et seq.
2 In the case of servicemembers who are members of the Army, Navy,
Marine Corps, or Coast Guard, active duty is defined as “ full-time duty in
the active military service of the United States. Such term includes fulltime training duty, annual training duty, and attendance, while in the active
military service, at a school designated as a service school by law or by the
Secretary of the military department concerned. Such term does not include
full-time National Guard duty.” 10 U.S.C. § 101(d). Note the term “ military
service” under the SCRA also includes National Guard members under a
call of duty authorized by the President or the Secretary of Defense for
more than 30 consecutive days and servicemembers who are commissioned
officers of the Public Health Service and the National Oceanic and
Atmospheric Administration engaged in “active service.” 50 U.S.C. §
3911(2).

520
Q

What is the Maximum Rate of Interest on Loans, Including
Mortgages Major Relief Provision under the SCR A [V 11.1 SCRA]

A

Maximum Rate of Interest on Loans, Including
Mortgages
Upon receiving a written notice and proof of military service3
through (a) written notice and a copy of the servicemember’s
military orders or any other appropriate indicator of military
service, including a certified letter from a commanding officer
or (b) independent verification by the creditor, creditors must,
for the duration of the servicemember’s military service,
reduce the interest 4 rate on debts 5 incurred by the
servicemember, or a servicemember and spouse jointly, before
entry into military service to no more than 6 percent per year.
(This applies to the individual servicemember’s debt or joint
debt with a spouse.)

Creditors shall not condition the granting of benefits upon the
use of a specific form or require that a written notice explicitly
request benefits. Creditors shall accept copies of borrowers’
military orders as written notice of eligibility for reduced
interest rates pursuant to the SCRA via email facsimile, mail,
or overnight delivery. Creditors shall also accept borrowers’
requests for any form of military deferment or forbearance as
written notice of eligibility for reduced interest rates pursuant
to the SCRA.

Upon receipt of notice, creditors must retroactively reduce the
interest rate on servicemember’s debts as of the date on which
the servicemember was called to military service, in the case
of a reservist or inductee, the day on which the servicemember
received his or her orders. 6 Creditors must maintain the
interest rate reduction for the duration of the servicemember’s
period of military service. 7

Additionally, in the case of a
mortgage, trust deed, or other security in the nature of a
mortgage, creditors must extend this interest rate reduction for
one year after the end of the servicemember’s military
service.8

Creditors who reduce the interest rate on the obligations of a
servicemember must forgive interest in excess of 6 percent,
and recalculate the amortization of the remaining monthly
payments to reflect the interest rate change.
The reduced interest rate provision applies unless a court finds
the ability of the servicemember to pay interest on the debt at a
higher interest rate is not materially affected by his or her
military service. In such cases, the court may grant a creditor
relief from the interest rate limitations of the Act.

3 Section 207 (b)(1) of SCRA was amended by the John S. McCain National
Defense Authorization Act for Fiscal Year 2019 signed into law on August
13, 2018, to expand the documentation options for proof of military service
status beyond just military orders.
4 “ Interest” is defined in the SCRA to include service and renewal charges or
any other fees or charges, except for charges for bona fide insurance. 50
U.S.C. § 3937(d).
5 Section 207 of the SCRA, 50 U.S.C. § 3927, applies to “an obligation or
liability . . . incurred by the servicemember, or the servicemember and the
servicemember’s spouse jointly, before the service member enters military
service.”
6 50 U.S.C. §§ 3917 and 3937
7 Creditors cannot schedule these benefits to terminate automatically at any
point prior to the date on which the servicemember leaves the service, nor
can creditors require servicemembers to periodically reapply or recertify
their eligibility to maintain benefits.
8 The extension of the interest rate reduction for mortgages for an additional
one-year period after the end of military service was added by section
2203(b) of Housing and Economic Recovery Act of 2008 (HERA), which
was signed into law on July 30, 2008. Pub. L. 110-289.

521
Q

What are the provisions surrounding Residential and Motor Vehicle Purchases and Leases? [V 11.1 SCRA]

A

Residential and Motor Vehicle Purchases and Leases
Contracts for the purchase of real or personal property, for
which the servicemember has paid a deposit or made a payment before the servicemember enters military service,
may not be rescinded or terminated after the servicemember’s
entry into military service for a breach of the terms of the
contract occurring before or during their military service, or
the property repossessed because of the breach without a court
order.

Termination of certain residential or motor vehicle leases may
be made at the option of the lessee servicemember if the
servicemember provides to the lessor or the lessor’s agent
written notice of the request for termination along with a copy
of the military orders.

Automobiles leased for personal or business use by the
servicemember or his dependent may be terminated by the
servicemember, if after the lease is executed, the
servicemember enters military service for a period of 180 days
or more.

Additionally, an automobile lease entered into while the
servicemember is on active duty may be terminated by the
servicemember if he or she receives military orders for a
permanent change of station (PCS) outside the continental
United States (this would include a PCS to Hawaii or Alaska)
or deployment for a period of 180 days or more.
Termination of an automobile lease also includes the return of
the automobile to the lessor within 15 days after delivery of
the written notice of termination.

Termination is permitted of pre-service “residential,
professional, agricultural, or similar” leases occupied or
intended to be occupied by a servicemember or a dependent as
well as those leases executed during military service where the
servicemember subsequently receives orders for a PCS or a
deployment for a period of 90 days or more.

522
Q

What are the Foreclosure, Eviction from Bank-Owned Property provisions of the FCRA? [V 11.1 SCRA]

A

Foreclosure, Eviction from Bank-Owned Property
Real or personal property owned by a servicemember before
the servicemember’s military service that secures a mortgage,
trust deed, or similar security interest cannot be sold,
foreclosed upon, or seized based on a breach of such a secured
obligation during the period of military service or one year
thereafter without a court order. 9 Additionally, in an action
filed during or within one year after a servicemember’s
military service, a court may, after a hearing on its own, or
shall, upon application by a servicemember, stay a proceeding
to enforce an obligation as described above or adjust the debt,
when the member’s ability to comply with the obligation is
materially affected by reason of the member’s military
service.10

A landlord may not evict a servicemember or his or her
dependents from certain residences 11 occupied primarily as a
residence during a period of military service except by court
order.

A creditor must notify the homeowner by a statement or
notice, written in plain English by the Secretary of Housing
and Urban Development, in consultation with the Secretary of
Defense and the Secretary of Treasury, explaining the
mortgage and foreclosure rights of servicemembers, and the
dependents of such servicemembers, under the
Servicemembers Civil Relief Act (50 U.S.C. 3901 et seq.),
including the toll-free military one source number to call if
servicemembers, or the dependents of such servicemembers,
require further assistance.

523
Q

What are the Life Insurance Assigned as Security provisions of the SCRA [V 11.1 SCRA]

A

Life Insurance Assigned as Security
If a life insurance policy on the life of a servicemember is
assigned before military service to secure the payment of an
obligation, the assignee of the policy (except the insurer in connection with a policy loan) may not exercise, during the
period of the servicemember’s military service or within one
year thereafter, any right or option obtained under the
assignment, absent compliance with a court order or other
specified requirement.

524
Q

What are the adverse action provisions of the SCRA? [V 11.1 SCRA]

A

Adverse Action
The fact that a servicemember applies for, or receives a stay,
postponement, or suspension of his or her obligations or
liabilities pursuant to the SCRA may not in itself provide the
basis for the following:

A determination by a lender or other person that the
servicemember is unable to pay the obligation or liability in
accordance with its terms;

A creditor’s denial or revocation of credit, change in terms of
an existing credit arrangement, or refusal to grant credit to the
servicemember in substantially the amount or on substantially
the terms requested;

An adverse report relating to the creditworthiness of the
servicemember by or to a consumer reporting agency;
A refusal by an insurer to insure the servicemember;
An annotation in a servicemember’s record by a creditor or a
person engaged in the practice of assembling or evaluating
consumer credit information identifying the servicemember as
a member of the National Guard or a reserve component; or

A change in the terms offered or conditions required for the
issuance of insurance.

525
Q

What are the Relief for Other Obligors provisions of the SCRA? [V 11.1 SCRA]

A

Relief for Other Obligors
Whenever a court grants a stay, postponement, or suspension
to a servicemember on an obligation, it may similarly grant a
person primarily or secondarily liable such a stay,
postponement, or suspension.

526
Q

What is the Talent Amendment [V 12.1 Talent Amendment]

A

Examiners should reference the Military Lending Act examination procedures (Chapter V-13.1 in the Compliance Examination Manual) for consumer credit transactions occurring on
or after October 3, 2016, as relevant. For consumer credit
transactions occurring prior to these dates, examiners should
reference the Talent Amendment examination procedures
(Chapter V-12.1 in the Compliance Examination Manual).

527
Q

What is covered under the Talent Amendment [V 12.1 Talent Amendment]

A

Department of Defense (DoD) regulations implementing the
consumer protection provisions of the John Warner National
Defense Authorization Act for Fiscal Year 20071 contain limitations and requirements for certain types of consumer credit
extended to active duty service members and their spouses,
children, and other dependents (“covered borrowers”). The
regulation covers “payday loans,” “vehicle title loans,” and
“tax refund anticipation loans,” as defined by the DoD rule
(“covered transactions”), and applies to all persons that meet
the definition of creditor in Regulation Z2 who are engaged in
the business of extending such credit and their assignees.
For covered transactions, the DoD rule limits the amount that a
creditor can charge, including interest, fees and charges imposed for credit insurance, debt cancellation and suspension,
and other credit-related ancillary products sold in connection
with the transaction. The total charges must be expressed as a
total dollar amount and as an annualized rate referred to as the
“Military Annual Percentage Rate,” or “MAPR,” which may
not exceed 36 percent. The MAPR includes charges that are
not included in the finance charge or APR disclosed under the
Truth in Lending Act (TILA), and must be separately disclosed for covered transactions. Among other provisions, the
DoD rule
* provides a safe harbor and model form for creditors to use
in connection with identifying covered borrowers;
* requires creditors to provide written and oral disclosures
in addition to those required by TILA;
* prohibits certain loan terms, such as prepayment penalties,
mandatory arbitration clauses and unreasonable legal notice requirements; and
* restricts loan rollovers and refinancings.
Creditors that knowingly violate the rule may be subject to
criminal penalties, and a credit agreement that is prohibited
under the rule is void from inception. The final rule took effect
on October 1, 2007, and applies to covered transactions that
are consummated on or after that date.

528
Q

What is “Consumer Credit” as it is defined under the Talent Amendment [V 12.1 Talent Amendment]

A

“Consumer Credit”
Consumer Credit means closed-end credit offered or extended
to a covered borrower primarily for personal, family, or
household purposes for payday loans, vehicle title loans, and
tax refund anticipation loans, as defined below.
a. Payday loans – Closed-end credit
* with a term of 91 days or fewer;
* in which the amount financed does not exceed $2,000;
and
* in which the covered borrower receives funds from and
incurs interest and/or is charged a fee by a creditor, and
contemporaneously with the receipt of funds
* provides a check or other payment instrument to the
creditor, who agrees not to deposit or present it for
more than one day; or
* authorizes the creditor to initiate a debit to the borrower’s deposit account by electronic fund transfer or
remotely created check after one or more days.
b. Motor vehicle title loans – Closed-end credit
* with a term of 181 days or fewer; and
* secured by the title to a motor vehicle that has been registered for use on public roads and is owned by the covered borrower (other than a purchase money transaction).
c. Tax refund anticipation loans – Closed-end credit in which
the covered borrower expressly
* grants the creditor the right to receive all or part of the
covered borrower’s income tax refund; or
* agrees to repay the loan with the proceeds of the covered borrower’s refund.

529
Q

What is a “Creditor as it is defined under the Talent Amendment [V 12.1 Talent Amendment]

A

“Creditor”
A Creditor means all persons that meet the definition of creditor under Regulation Z who are engaged in the business of
extending consumer credit covered by the rule.
NOTE: Instead of including assignees in the definition of
“creditor,” the rule specifically refers to assignees in each section of the rule that would apply to an assignee.

530
Q

What is the “MAPR” as it is defined under the Talent Amendment [V 12.1 Talent Amendment]

A

“Military Annual Percentage Rate”
Military annual percentage rate, or “MAPR,” is the cost of the
consumer credit transaction expressed as an annual rate. The
MAPR for covered transactions may not exceed 36 percent,
unless a lower limit applies.

  • Calculation of the MAPR. The MAPR shall be calculated
    based on the costs in this definition but, in all other respects, it shall be calculated and disclosed following the
    rules used for calculating the APR for closed-end credit
    under Regulation Z (Truth in Lending, 12 C.F.R. Part
    226).
    Cost Elements. The MAPR includes the following cost
    elements associated with the extension of a covered transaction if they are financed, deducted from the proceeds of
    the covered transaction, or otherwise required to be paid
    as a condition of the credit:
    ° interest, fees, credit service charges, and credit renewal
    charges;
    ° credit insurance premiums, including charges for singlepremium credit insurance, or fees for debt cancellation
    or debt-suspension agreements; and
    ° fees for credit-related ancillary products sold in connection with and either at or before consummation of the
    credit transaction.
    The MAPR does not include
    ° fees or charges imposed for actual unanticipated late
    payments, default, delinquency, or similar occurrence;
    ° taxes or fees prescribed by law that actually are or will
    be paid to public officials for determining the existence
    of, or for perfecting, releasing, or satisfying a security
    interest;
    ° any tax levied on security instruments or documents evidencing indebtedness if the payment of such taxes is a
    requirement for recording the instrument securing the
    evidence of indebtedness; and
    ° tax return preparation fees associated with a tax refund
    anticipation loan, whether the fees are deducted from
    the loan proceeds
    NOTE: The DoD’s intent is to ensure the credit products
    covered by the regulation cannot evade the 36 percent limit by combining low interest rates with high fees associated with origination, membership, administration, or other
    costs that may not be captured in the TILA definition of
    the APR. The MAPR includes charges that are not included in the finance charge or APR disclosed under TILA. As
    a result, the MAPR is required to be separately disclosed
    and is in addition to the APR disclosures required under
    TILA for covered transactions.
    3
    DOD rules also prohibit an institution from imposing an MAPR except as
    authorized by applicable State or Federal law. Depending on the type of institution, different State or Federal laws may govern the maximum rates
    and fees that the institution may impose for consumer credit transactions
    covered by the DOD rules. However, in no instance may such rates and
    fees exceed the 36 percent MAPR cap specified in the DOD rules.
531
Q

What is the background and scope of the MLA? [V - 13.1 MLA]

A

Military Lending Act
Background
Examiners should reference the Military Lending Act
examination procedures (Chapter V-13.1 in the Compliance
Examination Manual) for consumer credit transactions
occurring on or after October 3, 2016, as relevant. For
consumer credit transactions occurring prior to these dates,
examiners should reference the Talent Amendment
examination procedures (Chapter V-12.1 in the Compliance
Examination Manual).

The Military Lending Act1 (MLA), enacted in 2006 and
implemented by the Department of Defense (DoD), protects
active duty members of the military, their spouses, and their
dependents from certain lending practices. These practices
could pose risks for service members and their families, and
could pose a threat to military readiness and affect service
member retention.

The DoD regulation2 implementing the MLA contains
limitations on and requirements for certain types of
consumer credit extended to active duty service members
and their spouses, children, and certain other dependents
(“covered borrowers”). Subject to certain exceptions, the
regulation generally applies to persons who meet the
definition of a creditor in Regulation Z and are engaged in
the business of extending such credit, as well as their
assignees.3

532
Q

What protections does the MLA? provide [V - 13.1 MLA]

A

For covered transactions, the MLA and the implementing
regulation limit the amount a creditor may charge, including
interest, fees, and charges imposed for credit insurance, debt
cancellation and suspension, and other credit-related
ancillary products sold in connection with the transaction.
The total charge, as expressed through an annualized rate
referred to as the Military Annual Percentage Rate (MAPR)4
may not exceed 36 percent.5 The MAPR includes charges
that are not included in the finance charge or the annual
percentage rate (APR) disclosed under the Truth in Lending
Act (TILA).
6

In addition, among other provisions, the MLA, as
implemented by DoD:
* Provides an optional safe harbor from liability for certain
procedures that creditors may use in connection with
identifying covered borrowers;
* Requires creditors to provide written and oral disclosures
in addition to those required by TILA;
* Prohibits certain loan terms, such as prepayment penalties,
mandatory arbitration clauses, and certain unreasonable
notice requirements; and
* Restricts loan rollovers, renewals, and refinancings by
some types of creditors.

Statutory amendments to the MLA in 2013 granted
enforcement authority for the MLA’s requirements to the
agencies specified in section 108 of TILA.7 These agencies
include the Board of Governors of the Federal Reserve
System, the Consumer Financial Protection Bureau (CFPB),
the Federal Deposit Insurance Corporation, the National
Credit Union Administration, the Office of the Comptroller
of the Currency, and the Federal Trade Commission. State
regulators also supervise state-chartered institutions for MLA
requirements pursuant to authority granted by state law.

In July 2015, DoD published revisions to the MLA
implementing regulation8 that:
* Extend the MLA’s protections to a broader range of credit
products;
* Modify the MAPR to include certain additional fees and
charges;
* Alter the provisions of the optional safe harbor available to
creditors for identification of covered borrowers;
* Modify the disclosures creditors are required to provide to
covered borrowers;
* Modify the prohibition on rolling over, renewing, or
refinancing consumer credit; and
* Implement statutory changes, including provisions related
to administrative enforcement and civil liability for MLA
violations (for knowingly violating the MLA, there is
potential for criminal penalties).

Previously, the MLA regulation only applied to certain types
of credit, namely: narrowly defined payday loans, motor
vehicle title loans, and tax refund anticipation loans with
particular terms. The current rule defines “consumer credit”
subject to the MLA much more broadly, generally paralleling
the definition in Regulation Z. Some examples of additional
credit products now subject to MLA protections when made
to covered borrowers include:
* Credit cards;
* Deposit advance products;
* Overdraft lines of credit (but not traditional overdraft
services);
9 and
* Certain installment loans (but not installment loans
expressly intended to finance the purchase of a vehicle or
personal property when the credit is secured by the vehicle
or personal property being purchased).
Credit agreements that violate the MLA are void from
inception. For most products, creditors are required to come
into compliance with DoD’s July 2015 rule on October 3,
2016. For credit card accounts, creditors are not required to
come into compliance with the rule until October 3, 2017.10

1 10 U.S.C. 987.
2 32 CFR part 232. 3 32 CFR 232.3(i).
4 The MAPR is calculated in accordance with 32 CFR 232.4(c).
5 32 CFR 232.4(b).
6 The MAPR largely parallels the APR, as calculated in accordance with
Regulation Z, with some exceptions to ensure that creditors do not have
incentives to evade the interest rate cap by shifting fees for the cost of the
credit product away from those categories that would be included in the
MAPR. Generally, a charge that is excluded as a “finance charge” under
Regulation Z also would be excluded from the charges that must be included
when calculating the MAPR. Late payment fees and required taxes—i.e.,
fees that are not directly related to the cost of credit—are examples of items
excluded from both the APR and the MAPR. But certain other fees more
directly related to the cost of credit are typically included in the MAPR, but
not the APR. The most common examples of these fees—application fees and participation fees—have been specifically noted in the regulation as
charges that generally must be included in the MAPR, but would not be
included in the APR under Regulation Z.
7 National Defense Authorization Act for Fiscal Year 2013, Pub. L. 112-239,
section 662(b), 126 Stat. 1786.
8 80 Fed. Reg. 43560.

533
Q

What is the definition of Consumer Credit under the MLA? [V - 13.1 MLA]

A

Definitions (§ 232.3)
Consumer Credit
Consumer credit is “credit offered or extended to a covered
borrower primarily for personal, family, or household
purposes, and that is:
* Subject to a finance charge; or
* Payable by a written agreement in more than four
installments.”

The MLA regulation’s definition of “consumer credit” has
been amended to align more closely with the definition of the
same term in Regulation Z. It is DoD’s intent that the term
as used in the MLA regulation should wherever possible be
interpreted consistently with Regulation Z. Notably,

534
Q

What is the definition of a Covered Borrower under the MLA? [V - 13.1 MLA]

A

Covered Borrower
A covered borrower is a consumer who, at the time the
consumer becomes obligated on a consumer credit
transaction or establishes an account for consumer credit, is a
covered member of the armed forces or a dependent of a
covered member (as defined in 32 CFR 232.3(g)(2) and
(g)(3)).

Covered members of the armed forces include members of
the Army, Navy, Marine Corps, Air Force, or Coast Guard
currently serving on active duty pursuant to title 10, title 14,
or title 32 of the U.S. Code under a call or order that does not
specify a period of 30 days or fewer, or such a member
serving on Active Guard and Reserve duty as that term is
defined in 10 U.S.C. 101(d)(6).

The term dependent refers to a covered member’s:
* Spouse;
* Children under age 21;
* Children under age 23 enrolled full-time at an approved
institution of higher learning and dependent on a covered
member (or dependent at the time of the member’s or
former member’s death) for over one-half of their support;
or

  • Children of any age incapable of self-support due to
    mental or physical incapacity that occurred while a
    dependent of the covered member under the preceding two
    bullets and dependent on a covered member (or dependent
    at the time of the member’s or former member’s death) for
    over one-half of their support.

Other relationships may also qualify an individual as a
dependent of a covered member. Paragraphs (E) and (I) of
10 U.S.C. 1072(2) reference other relationships that qualify
individuals as dependents under the MLA.

Per 32 CFR 232.2(a)(1), the regulation does not apply to a
credit transaction or account relating to a consumer who is
not a covered borrower at the time that he or she becomes
obligated on a credit transaction or establishes an account for
credit. Additionally, the regulation does not apply to a credit
transaction or account (which would otherwise be consumer
credit) relating to a consumer once the consumer no longer is
a covered borrower.

535
Q

What is the definition of a Creditor under the MLA? [V - 13.1 MLA]

A

Creditor
Except as provided in 32 CFR 232.8(a), (f), and (g), a
creditor under the MLA is a person who is:
* Engaged in the business of extending consumer credit;12 or
* An assignee of a person engaged in the business of
extending consumer credit with respect to any consumer
credit extended.
With respect to 32 CFR 232.8(a) only (relating to limitations
on rollovers, renewals, repayments, refinancings, and
consolidations), the term creditor means a person engaged in
the business of extending consumer credit subject to
applicable law to engage in deferred presentment
transactions or similar payday loan transactions. However,
pursuant to 232.8(a), the term does not include a person that
is chartered or licensed under Federal or State law as a bank,
savings association, or credit union.
With respect to 32 CFR 232.8(f) only (relating to limitations
on the use of a vehicle title as security), the term creditor
does not include a person that is chartered or licensed under
Federal or State law as a bank, savings association, or credit
union.
With respect to 32 CFR 232.8(g) only (relating to limitations
on requiring establishment of an allotment as a condition for
extending credit), the term creditor does not include a
“military welfare society,” as defined in 10 U.S.C. 1033(b)(2), or a “service relief society,” as defined in 37
U.S.C. 1007(h)(4).

12 For the purposes of this definition, a creditor is engaged in the business of
extending consumer credit if the creditor considered by itself and together
with its affiliates meets the transaction standard for a “creditor” under
Regulation Z with respect to extensions of consumer credit to covered
borrowers.
13 The regulation also prohibits an institution from imposing an MAPR
except as authorized by applicable Federal or State law. Depending on the
type of institution, different Federal or State laws may govern the maximum
rates and fees an institution may impose for consumer credit transactions
covered by the regulation, but in no instance may such rates and fees exceed
the 36-percent MAPR cap contained in the regulation.

536
Q

Under what circumstances is a Short-Term, Small Amount Loan application fee excluded from the MAPR? [V - 13.1 MLA]

A

Short-Term, Small Amount Loan
Under certain circumstances, an application fee for a shortterm, small amount loan may be excluded when calculating
the MAPR (see “Terms of Consumer Credit Extended to
Covered Borrowers (Calculation of MAPR) (§ 232.4)” for
more information about calculating the MAPR). A shortterm, small amount loan is a closed-end loan that is:
* Subject to and made in accordance with a Federal law
(other than the MLA) that expressly limits the rate of
interest that a Federal credit union or an insured depository
institution may charge on an extension of credit, provided
that the limitation set forth in that law is comparable to a
limitation of an annual percentage rate of interest of 36
percent; and
* Made in accordance with the requirements, terms, and
conditions of a rule, prescribed by the appropriate Federal
regulatory agency (or jointly by such agencies), that
implements the Federal law described in the paragraph
above, provided further that such law or rule contains:
o A fixed numerical limit on the maximum maturity
term, which term shall not exceed nine months; and
o A fixed numerical limit on any application fee that
may be charged to a consumer who applies for such
closed-end loan.

537
Q

What Types of Fees are Included in MAPR Calculation [V - 13.1 MLA]

A

Terms of Consumer Credit Extended to Covered
Borrowers (Calculation of MAPR) (§ 232.4)

Types of Fees to Include in MAPR Calculation
Under the MLA, a creditor may not impose an MAPR
greater than 36 percent in connection with an extension of
consumer credit that is closed-end credit or in any billing
cycle for open-end credit. For credit card accounts, creditors are not required to comply with DoD’s July 2015 rule until
October 3, 2017.

The following charges included in the MAPR (“charges”)
must be included in the calculation of the MAPR for both
closed- and open-end credit, as applicable:

  • Any credit insurance premium or fee, any charge for
    single premium credit insurance, any fee for a debt
    cancellation contract, or any fee for a debt suspension
    agreement;
  • Any fee for a credit-related ancillary product sold in
    connection with the credit transaction for closed-end credit
    or an account for open-end credit; and
  • Except for a bona fide fee (other than a periodic rate)
    charged to a credit card account, which may be excluded if
    the bona fide fee is reasonable:
    o Finance charges associated with the consumer
    credit;
    o Any application fee charged to a covered borrower
    who applies for consumer credit, other than an
    application fee charged by a Federal credit union or
    an insured depository institution when making a
    short-term, small amount loan provided that the
    application fee is charged to the covered borrower
    not more than once in any rolling 12-month period
    (see note below); and
    o In general, any fee imposed for participation in any
    plan or arrangement for consumer credit. (See “No
    Balance During a Billing Cycle” section below for
    more information on the MAPR calculation rules
    when there is no balance during a billing cycle for
    open-end credit).

These charges are to be included in the MAPR calculation
even if they would be excluded from the calculation of the
finance charge under Regulation Z.

Note: One application fee charged by a creditor making a
short-term, small amount loan can be excluded from the
computation of the MAPR under the conditions noted in the
definition of a short-term, small amount loan. However, if a
creditor charges a second application fee to a covered
borrower who applies for a second short-term, small amount
loan within a rolling 12-month period, then that second fee
(and any subsequent application fees charged during that
period) is not eligible for the exclusion and must be included
when computing the MAPR for that loan.

538
Q

How is the MAPR for Closed-End Credit Calculated? [V - 13.1 MLA]

A

Computing the MAPR for Closed-End Credit

For closed-end credit, the MAPR shall be calculated
following the rules for calculating and disclosing the
“Annual Percentage Rate (APR)” for credit transactions under Regulation Z based on the MAPR charges listed above. See Examination Checklist for the types of fees that would be included or excluded from the MAPR calculation.

539
Q

How is the MAPR for Open-End Credit Calculated? [V - 13.1 MLA]

A

Computing the MAPR for Open-End Credit
Generally, the MAPR for open-end credit should be
calculated following the rules for calculating the effective
annual percentage rate for a billing cycle as set forth in 12
CFR 1026.14(c) and (d) of Regulation Z14 (as if a creditor
must comply with that section) based on the charges listed
above.

Even if a fee is otherwise eligible to be excluded under 12
CFR 1026.14(c) and (d), the amount of charges related to
opening, renewing, or continuing an account must be
included in the calculation of the MAPR to the extent those
charges are among those in the above “Types of Fees to
Include in MAPR Calculation”.

No Balance During a Billing Cycle. For open-end credit, if
the MAPR cannot be calculated in a billing cycle because
there is no balance in the billing cycle, a creditor may not
impose any fee or charge during that billing cycle, except
that the creditor may impose a fee for participation in any
plan or arrangement for that open-end credit so long as the
participation fee does not exceed $100.00 annually,
regardless of the billing cycle in which the participation fee
is imposed.

Note: the $100.00-per-year limitation on the amount of the
participation fee does not apply to a bona fide participation
fee charged to a credit card account consistent with 32 CFR
232.4(d).

Creditors may impose fees or charges that are excluded from
the calculation of the MAPR during a particular billing cycle
where there is no balance during the billing cycle. For
example, if a creditor charged a late fee for a late payment in
accordance with its credit agreement with the covered
borrower and in compliance with Regulation Z, the creditor
may charge the fee, regardless of whether there is a balance
in the billing cycle, because a late fee is not among the
charges that are included in the calculation of the MAPR.
Bona Fide Fees Charged to a Credit Card Account,
Generally. For consumer credit extended in a credit card
account under an open-end (not home-secured) consumer
credit plan, a bona fide fee, other than a periodic rate, is not a
charge required to be included in the MAPR calculation, provided the fee is both bona fide and reasonable for the type
of fee. There is no exclusion for “bona fide fees” on
accounts that are not credit card accounts.

The exclusion for bona fide fees on credit card accounts does
not apply to the following fees:
* Any credit insurance premium or fee, including any charge
for single premium credit insurance, any fee for a debt
cancellation contract, or any fee for a debt suspension
agreement; or
* Any fee for a credit-related ancillary product sold in
connection with the credit transaction for closed-end credit
or an account for open-end credit.

Note: A minimum interest charge on a credit card account
that is generally disclosed in an account-opening table can
be a bona fide fee excludable from the MAPR calculation
if it meets the conditions for exclusion.

To assess whether a bona fide fee is “reasonable,” the fee
must be compared to fees typically imposed by other
creditors for the same or a substantially similar product or
service. This comparison is designed to be an “elementary
like-kind standard,” as illustrated in the examples below:
Example #1: When assessing a bona fide cash advance
fee, that fee must be compared to fees charged by other
creditors for transactions in which consumers receive
extensions of credit in the form of cash or its equivalent.
Example #2: When assessing a foreign transaction fee, that
fee may not be compared to a cash advance fee because
the foreign transaction fee involves the service of
exchanging the consumer’s currency (e.g., a reserve
currency) for the local currency demanded by a merchant
for a good or service, and does not involve the provision
of cash to the consumer.

It is generally permissible to consider benefits provided by
credit card rewards programs in determining whether a fee is
reasonable overall. For participation fees, the rule gives
additional guidance for determining whether a fee is
reasonable: if the amount of the fee reasonably corresponds
to the credit limit in effect or credit made available when the
fee is imposed, to the services offered under the credit card
account, or to other factors relating to the credit card
account.

Example #3: Even if other creditors typically charge
$100.00 annually for participation in credit card accounts,
a $400.00 fee nevertheless may be reasonable if (relative
to other accounts carrying participation fees) the credit
made available to the covered borrower is significantly
higher or additional services or other benefits are offered
under that account

Bona Fide Fees Charged to a Credit Card Account, Safe
Harbor. The regulation provides a “firm, yet flexibly
adaptable” safe harbor standard for a “reasonable” amount of
a bona fide fee on a credit card account. A bona fide fee is
reasonable if the amount of the fee is less than or equal to an
average amount of a fee for the same or a substantially
similar product or service charged by five or more creditors
each of whose U.S. credit cards in force is at least $3 billion
in an outstanding balance (or at least $3 billion in loans on
U.S. credit card accounts initially extended by the creditor) at
any time during the three-year period preceding the time
such average is computed. Creditors may use publicly
available information regarding credit cards in force and/or
fees charged on those credit cards, such as Securities and
Exchange Commission filings, Consolidated Reports of
Condition and Income, agreements posted on the CFPB’s
website (http://www.consumerfinance.gov/creditcards/agreements/), agreements posted on creditors’ own
websites, or commercially compiled sources of information.
For purposes of choosing creditors for comparison, note that
a creditor may meet the $3 billion threshold even if the
creditor has sold the credit card loans to a special-purpose
vehicle or entered into another arrangement so that securities
backed by the loans may be issued.

A bona fide fee that is higher than an average amount
calculated using the safe harbor standard also may be
reasonable depending on other factors relating to the credit
card account. A bona fide fee charged by a creditor is not
unreasonable solely because other creditors do not charge a
fee for the same or a substantially similar product or service.

Effect of Charging Fees on Bona Fide Fees. If a creditor
imposes a fee or fees that cannot be excluded from the
MAPR (see “Types of Fees to Include in MAPR
Calculation” ) and imposes a finance charge on a covered
borrower, the total amount of the fee(s) and finance charge(s)
shall be included in the MAPR. This does not affect whether
another type of fee may be excluded as a bona fide fee.

However, if a creditor imposes any fee (other than a periodic
rate or charges that must be included in the MAPR) that is
not a bona fide fee and imposes a finance charge on a
covered borrower, the total amount of those fees, including
any bona fide fees, and other finance charges shall be
included in the MAPR.

Example #1: In a credit card account under an open-end
(not home-secured) consumer credit plan during a given
billing cycle, Creditor A imposes on a covered borrower a
fee for a debt cancellation product, a finance charge, and a
reasonable bona fide foreign transaction fee. Only the fee
for the debt cancellation product and the finance charge
must be included when calculating the MAPR.

Example #2: In a credit card account under an open-end
(not home-secured) consumer credit plan during a given
billing cycle, Creditor B imposes on a covered borrower a fee for a debt cancellation product, a finance charge, a reasonable bona fide foreign transaction fee, and a bona fide, but unreasonable cash advance fee. All of the fees— including the foreign transaction fee that otherwise would
qualify for the exclusion as a bona fide fee—and the finance charge must be included when calculating the MAPR

14 Sections 1026.14(c) and (d) of Regulation Z provide for the methods of
computing the APR under several scenarios, such as: (1) when the finance
charge is determined solely by applying one or more periodic rates; (2) when
the finance charge during a billing cycle is or includes a fixed or other charge
that is not due to application of a periodic rate, other than a charge with
respect to a specific transaction; and (3) when the finance charge during a
billing cycle is or includes a charge relating to a specific transaction during
the billing cycle.

540
Q

Timing for Computing the MAPR for Open-End Credit? [V - 13.1 MLA]

A

Timing for Computing the MAPR for Open-End Credit
Computing. In general, creditors can be reasonably expected
to estimate at the outset of a billing cycle whether charges to
a covered borrower can produce an MAPR in excess of the
36-percent limit. This is particularly true because the
creditor already would know the periodic rate and whether
the non-periodic fees are covered by the exclusion for a bona
fide fee under 32 CFR 232.4(d).
Nevertheless, under certain circumstances, creditors might
not know at the outset of a billing cycle whether the
borrower’s use of an open-end line of credit will lead to a
finance charge that—through a combination of rates and
fees—exceeds the 36-percent limit. However, at the end of a
billing cycle the creditor would be able to calculate the
MAPR and, in that same billing cycle, waive fees or periodic
charges, either in whole or in part, in order to comply with
the 36-percent limit.

541
Q

MAPR Calculation Examples [V - 13.1 MLA]

A

MAPR Calculation Examples
The following examples may assist reviewers in calculating
the MAPR.
Example #1: Closed-End Credit. The MAPR for single
advance, single payment transactions, such as some types
of deposit advance loans, must be computed in accordance
with the rules in Regulation Z, such as by following the
instructions described in paragraph (c)(5) of appendix J.
Based on the formula provided in paragraph (c)(5) of
appendix J, in the case of a single advance, single payment
transaction loan extended to a covered borrower for a
period of 45 days, and for which the advance is $500.00
and the single payment required consists of the principal
amount plus a finance charge of $28.44, for a total
payment of $528.44, the MAPR would be 46.14 percent.
In this example, the resultant MAPR would exceed the 36-
percent rate limit.

Example #2: Open-End Credit (General). Suppose a
creditor offers a line of credit to a covered borrower
primarily for personal, family, or household purposes
(commonly referred to as a “personal line of credit”), and
permits the borrower to repay on a monthly basis. Upon
establishing the personal line of credit, the covered
borrower borrows $500.00. The creditor charges a
periodic rate of 0.006875 (which corresponds to an annual
rate of 8.25 percent), plus a fee of $25.00, charged when
the account is established and annually thereafter. Under
these circumstances, pursuant to 12 CFR 1026.14(c)(2), the creditor would calculate the MAPR as follows:
“dividing the total amount of the finance charge for the
billing cycle”—which is $3.44 (corresponding to
(0.006875) x ($500)), plus $25.00—“by the amount of the
balance to which it is applicable”—$500—and
multiplying the quotient (expressed as a percentage) by the
number of billing cycles in a year”—12 (since the creditor
allows the borrower to repay monthly), which is 68.26
percent. In this example, even though the periodic rate
(0.006875) would comply with the interest-rate limit under
32 CFR 232.4(b), the resultant MAPR would be in excess
of that limit because the amount borrowed is low at the
time the annual fee is imposed.

Example #3: Open-End Credit (Credit Card). In the case
of a credit card account, a creditor likewise would be
required to calculate the MAPR using the methods
prescribed in 12 CFR 1026.14(c) and (d) of Regulation Z.
For example, if a creditor extends credit to a covered
borrower through a credit card account and the borrower
incurs a finance charge relating to a specific transaction,
such as a cash advance transaction, during the billing
cycle, then the creditor would calculate the MAPR under
the instructions set forth in 12 CFR 1026.14(c)(3).
However, in the case of a credit card account the creditor
may exclude, pursuant to 32 CFR 232.4(c)(1)(iii) and
232.4(d), any bona fide fee from the finance charges that
otherwise must be accounted for; thus, if a charge for the
cash advance transaction fits within the exclusion for a
bona fide fee under 32 CFR 232.4(d), then that charge
would not be included when computing the MAPR for that
billing cycle.

542
Q

How are covered borrowers identified under the MLA? [V - 13.1 MLA]

A

Identification of Covered Borrowers (§ 232.5)

A creditor is permitted to apply its own method to assess
whether a consumer is a covered borrower; however, the
regulation provides creditors an optional safe harbor from
liability in conclusively determining whether credit is offered
or extended to a covered borrower through assessing the
status of a consumer by use of either of the following
methods:

  • Verifying the status of a consumer by using information
    relating to that consumer, if any, obtained directly or
    indirectly from the DoD’s database, located
    at https://mla.dmdc.osd.mil/ (or via any URL or direct
    connection to the database that may be provided by the
    DoD). Searches require entry of the consumer’s last
    name, date of birth, and Social Security number.

Note: Historic lookbacks are prohibited under the rule.
After a consumer has entered into a transaction or
established an account, a creditor (including an assignee)
may not, directly or indirectly, obtain any information
from the DoD database to determine whether a consumer
had been a covered borrower as of the date of a transaction
or the date an account was established. However, this provision does not prevent creditors from adopting a risk
management plan that includes periodically screening
credit portfolios for other purposes, such as determining
whether there are changes to covered borrower status.
OR
* Verifying the status of a consumer by using a statement,
code, or similar indicator describing that status, if any,
contained in a consumer report obtained from a consumer
reporting agency that compiles and maintains files on
consumers on a nationwide basis, or a reseller of such
consumer reports, as those terms are defined in the Fair
Credit Reporting Act (FCRA) and any implementing
regulations.

Note: The consumer reporting agency (CRA) must be a
nationwide agency or a reseller of reports from such an
agency (as both of those terms are defined by the FCRA);
many specialty CRAs may not qualify.
A creditor’s one-time determination, by using one of the
methods provided in 32 CFR 232.5(b)(2), is permitted and
deemed to be conclusive with respect to that transaction or
account between the creditor and that consumer, so long as
the creditor timely creates and maintains a record of the
information obtained, solely at the time that:
* The consumer initiates the transaction or 30 days prior to
that time;
* The consumer applies to establish the account or 30 days
prior to that time; or
* The creditor develops or processes a firm offer of credit
that includes the status of the consumer as a covered
borrower, so long as the consumer responds to that offer
no later than 60 days after the creditor provides the offer to
the consumer.

The MLA rule extends the covered borrower check safe
harbor to a creditor’s assignee provided that the assignee
continues to maintain the original record created by the
creditor that initially extended the credit. Neither the MLA
nor 32 CFR 232 specify how and for how long creditors are
to maintain these records, noting only that the records must
be created timely and maintained thereafter.

An action by a creditor within an existing account, such as to
increase the available credit that a consumer may draw upon,
does not alter the status of the creditor’s prior determination
for that account. However, in order to benefit from the
optional safe harbor provisions, a creditor must use one of
the safe harbor methods when extending a new consumer
credit product or newly establishing an account for consumer
credit, including a new line of consumer credit that might be
associated with a pre-existing transactional account held by
the borrower (for example, when a consumer applies for an

543
Q

What are the Mandatory Loan Disclosures (§ 232.6) under the MLA? [V - 13.1 MLA]

A

Mandatory Loan Disclosures (§ 232.6)
If a creditor extends consumer credit (including any
consumer credit originated or extended through the internet)
to a covered borrower, the creditor must provide the covered
borrower with certain information before or at the time the
borrower becomes obligated on the transaction or establishes
an account for the consumer credit:

  • A statement of the MAPR applicable to the extension of
    consumer credit;
  • Any disclosure required by Regulation Z, which shall be
    provided only in accordance with the requirements of
    Regulation Z that apply to that disclosure; and
  • A clear description of the payment obligation of the
    covered borrower, as applicable. Note that a payment
    schedule (in the case of closed-end credit) or accountopening disclosure (in the case of open-end credit)
    provided pursuant to Regulation Z satisfies this
    requirement.

A creditor may satisfy the requirement to provide a statement
of the MAPR by describing the charges the creditor may
impose, in accordance with the regulation and subject to the
terms and conditions of the agreement, relating to the
consumer credit to calculate the MAPR. A creditor is not
required to describe the MAPR as a numerical value or to
describe the total dollar amount of all charges in the MAPR
that apply to the extension of consumer credit. A creditor
may include a statement of the MAPR applicable to the
consumer credit in the agreement with the covered borrower
involving the consumer credit transaction. The regulation
does not require a statement of the MAPR to be included in
advertisements.

Under 32 CFR 232.6(c)(3), a statement substantially similar
to the following model statement may be used to satisfy the
requirement to provide a statement of the MAPR:
Federal law provides important
protections to members of the
Armed Forces and their
dependents relating to
extensions of consumer credit.
In general, the cost of consumer
credit to a member of the Armed
Forces and his or her dependent
may not exceed an annual
percentage rate of 36 percent.
This rate must include, as
applicable to the credit
transaction or account: The costs
associated with credit insurance premiums; fees for ancillary
products sold in connection with
the credit transaction; any
application fee charged (other
than certain application fees for
specified credit transactions or
accounts); and any participation
fee charged (other than certain
participation fees for a credit
card account).

If a transaction involves more than one creditor, then only
one of those creditors must provide the required disclosures.
The creditors may agree among themselves which creditor
will provide the statement of the MAPR and the clear
description of the payment obligation.
15

The statement of the MAPR and the clear description of the
payment obligation must be provided in writing in a form the
covered borrower can keep. A creditor shall also provide
such required information orally.16 A creditor may satisfy
the requirement to provide oral disclosures if the creditor
provides:
* The information to the covered borrower in person; or
* A toll-free telephone number in order to deliver the oral
disclosures to a covered borrower when the covered
borrower contacts the creditor for this purpose.
If a creditor elects to provide a toll-free telephone number in
order to deliver the oral disclosures, the toll-free telephone
number must be included on:
* A form the creditor directs the consumer to use to apply
for the transaction or account involving consumer credit;
or
* The written disclosure the creditor provides to the covered
borrower.
The oral disclosures provided through the toll-free number
need only be available for a duration of time reasonably
necessary to allow a covered borrower to contact the creditor
for the purpose of listening to the disclosure. A creditor may
orally provide a clear description of the payment obligation
of the covered borrower by providing a general description
of how the payment obligation is calculated or a description
of what the borrower’s payment obligation would be based
on an estimate of the amount the borrower may borrow. For
example, a creditor could generally describe how minimum
payments are calculated on open-end credit plans issued by
the creditor and then refer the covered borrower to the
written materials the borrower will receive in connection with opening the plan. Alternatively, a creditor could choose
to generally describe borrowers’ obligations to make a
monthly, bi-monthly, or weekly payment as the case may be
under the borrowers’ agreements. The requirement of a
clear, oral payment obligation disclosure has sufficient
breadth that creditors may choose a variety of acceptable oral
disclosure compliance strategies. A generic oral description
of the payment obligation may be provided, even though the
disclosure is the same for borrowers with a variety of
consumer credit transactions or accounts.
If Regulation Z would allow a creditor to provide a required
disclosure after the borrower has become obligated on a
transaction, as in the case of purchase orders or requests for
credit made by mail, telephone, or fax under 12 CFR
1026.17(g), the disclosures required by the MLA may be
provided at the time prescribed in Regulation Z. A creditor
is required to provide new disclosures for the refinancing or
renewal of consumer credit only when the transaction for that
credit would be considered a new transaction that requires
disclosures under Regulation Z.
The statement of the MAPR and the clear description of the
payment obligation, as described above, need to be provided
to a covered borrower only once for the transaction or the
account established for consumer credit with respect to that
borrower.

15 32 CFR 232.6(b)(2). 16 32 CFR 232.6(d)(2).
16 32 CFR 232.6(d)(2).

544
Q

What are the Limitations (§ 232.8) that the MLA imposes upon creditors in
connection with consumer credit extended to covered
borrowers? [V - 13.1 MLA]

A

Limitations (§ 232.8)
The MLA imposes a number of limitations upon creditors in
connection with consumer credit extended to covered
borrowers.

Rollovers and certain other actions. It is unlawful for a
creditor to roll over, renew, repay, refinance, or consolidate
any consumer credit extended to the covered borrower by the
same creditor with the proceeds of other consumer credit
extended by that creditor to the same covered borrower.

For the purposes of this paragraph, the term “creditor” means
a person engaged in the business of deferred presentment
transactions or similar payday loan transactions (as described
in the relevant law), provided however, that the term does
not include a person that is chartered or licensed under
Federal or State law as a bank, savings association, or credit
union.

Note: This prohibition does not apply to a transaction when
the same creditor extends consumer credit to a covered
borrower to refinance or renew an extension of credit that
was not covered by this paragraph because the consumer was
not a covered borrower at the time of the original transaction.

Terms Relating to Dispute Resolution. A creditor cannot
require a covered borrower to:
* Waive the covered borrower’s right to legal recourse
under any otherwise applicable provision of Federal or State law, including any provision of the Servicemembers
Civil Relief Act;
17
* Submit to arbitration or other onerous legal notice
provisions in the case of a dispute; or
* Give unreasonable notice as a condition for legal action.
Payment Terms and Conditions – General. A creditor
cannot:
* Use the title of a vehicle as security for the obligation
involving the consumer credit.
Note that for the purposes of this paragraph, the term
“creditor” does not include a person that is chartered or
licensed under Federal or State law as a bank, savings
association, or credit union;
* Require as a condition for the extension of consumer
credit that the covered borrower establish an allotment to
repay the obligation (note that for the purposes of this
paragraph only, the term “creditor” shall not include a
“military welfare society,” as defined in 10 U.S.C.
1033(b)(2), or a “service relief society,” as defined in 37
U.S.C. 1007(h)(4)); or
* Prohibit the borrower from prepaying the consumer credit
or charge a penalty fee for prepaying all or part of the
consumer credit.
Payment Terms and Conditions – Account Access. A
creditor cannot use a check or other method of access to a
deposit, savings, or other financial account maintained by the
covered borrower, except that, in connection with a
consumer credit transaction with an MAPR not exceeding
the 36-percent limit, a creditor may:
* Require an electronic fund transfer to repay a consumer
credit transaction, unless otherwise prohibited by law;
* Require direct deposit of the consumer’s salary as a
condition of eligibility for consumer credit, unless
otherwise prohibited by law; or
* If not otherwise prohibited by applicable law, take a
security interest in funds deposited after the extension of
credit in an account established in connection with the
consumer credit transaction.

This section prohibits a creditor from using the borrower’s
account information to create a remotely created check or
remotely created payment order in order to collect payments
on consumer credit from a covered borrower. Similarly, a
creditor may not use a post-dated check provided at or
around the time credit is extended that deprives the borrower
of control over payment decisions, as is common in certain
payday lending transactions. However, the prohibition on
account access does not in any way prevent covered
borrowers from tendering a check or authorizing access to a
deposit, savings, or other financial account to repay a
creditor. Section 232.8(e) also does not prohibit a covered
borrower from authorizing automatically recurring payments,
provided that such recurring payments comply with other
laws, including the Electronic Fund Transfer Act and its
implementing regulations, such as 12 CFR 1005.10, as
applicable. The prohibition in 32 CFR 232.8(e) also does
not prohibit covered borrowers from granting a security
interest to a creditor in the covered borrower’s checking,
savings, or other financial account, provided that it is not
otherwise prohibited by applicable law and the creditor
complies with the MLA regulation including the 36-percent
limitation on the MAPR.

Savings Clauses. A creditor may include a proscribed term
under section 232.8, such as a mandatory arbitration clause,
within a standard written credit agreement with a covered
borrower, provided that the agreement includes a contractual
“savings” clause limiting the application of the proscribed
term to only non-covered borrowers, consistent with any
other applicable law.

545
Q

What is the SAFE Act and when was it enacted? [V-15.1 SAFE Act]

A

Secure and Fair Enforcement for Mortgage Licensing
Act Examination Procedures for Covered Financial
Institutions
Introduction
The Secure and Fair Enforcement for Mortgage Licensing Act
of 20081 (SAFE Act) was enacted on July 30, 2008, and
mandates a nationwide licensing and registration system for
residential mortgage loan originators (MLOs).

546
Q

What does the SAFE Act prohibit and require? [V-15.1 SAFE Act]

A

The SAFE Act prohibits individuals from engaging in the
business of residential mortgage loan origination without first
obtaining and maintaining annually:

  • For individuals employed by a covered financial
    institution, registration as a mortgage loan originator and a
    unique identifier (federal registration); or
  • For all other individuals, a state license and registration as
    a mortgage loan originator, and a unique identifier (state
    licensing/registration).3

The SAFE Act requires that federal registration and state
licensing/registration be accomplished through the same
online registration system, the Nationwide Mortgage
Licensing System and Registry (Registry).
The objectives of the SAFE Act include aggregating and
improving the flow of information to and between regulators;
providing increased accountability and tracking of MLOs;
enhancing consumer protections; supporting anti-fraud
measures; and providing consumers with easily accessible
information at no charge regarding the employment history of,
and publicly adjudicated disciplinary and enforcement actions
against MLOs.4

On July 28, 2010, the OCC, Board, FDIC, OTS, NCUA, and
FCA (collectively the Agencies) published substantively
similar regulations implementing the SAFE Act federal registration requirements for covered institutions and their MLO employees (SAFE Act regulation).5
On July 21, 2011, Title X of the Dodd-Frank Act transferred
rulemaking authority for the SAFE Act to the Consumer
Financial Protection Bureau (CFPB).6 The CFPB published an
interim final rule, which recodified the Agencies’ SAFE Act
regulations as a single regulation, Regulation G, at 12 CFR
Part 1007, effective December 30, 2011.7

These examination procedures lay out the background and
requirements of the SAFE Act and the SAFE Act regulation
concerning federal registration.

1 12 USC § 5101-5116, Title V of the Housing and Economic Recovery Act
of 2008 (Pub. L. 110–289, 122 Stat. 2654), as amended by Title X of the
Dodd-Frank Wall Street Reform and Consumer Protection Act (DoddFrank Act) (Pub. L. No. 111-203, 124 Stat. 1376).
2 More specifically, the SAFE Act required the Office of the Comptroller of
the Currency (OCC), Board of Governors of the Federal Reserve System
(Board), Federal Deposit Insurance Corporation (FDIC), and National
Credit Union Administration (NCUA), with the Farm Credit
Administration (FCA), and through the Federal Financial Institutions
Examination Council (FFIEC), to develop and maintain a federal system
for registering MLOs employed by covered financial institutions.
3 The SAFE Act authorized the U.S. Department of Housing and Urban
Development (HUD) to monitor and enforce states’ compliance with the
statute’s requirements for state licensing and registration. On June 30,
2011, HUD published a final rule setting minimum standards for state
licensing and registration. 76 Fed. Reg. 38464 (June 30, 2011).
4 12 USC § 5101
5 75 Fed. Reg. 44656 (July 28, 2010). The interagency Federal Register
notice may be found at http://edocket.access.gpo.gov/2010/pdf/2010-
18148.pdf. See also the revised Federal Register Preamble (Aug. 23, 2010),
available at http://edocket.access.gpo.gov/2010/pdf/C1-2010-18148.pdf
(revising footnote numbering from the original release).
6 On July 21, 2011, pursuant to the Dodd-Frank Act the CFPB assumed: (1)
responsibility for developing and maintaining the federal registration
system (including rulemaking authority); (2) supervisory and enforcement
authority for SAFE Act compliance for entities under the CFPB’s
jurisdiction; and (3) HUD’s SAFE Act authority to oversee state
compliance with SAFE Act requirements that had previously been under
HUD’s authority. Refer to Dodd-Frank Act Sections 1025, 1061 and 1100.
In addition, the Dodd-Frank Act merged functions of the OTS into the
OCC, FDIC, and Board.
7 See 76 Fed. Reg. 78483 (Dec. 19, 2011), available at
http://www.gpo.gov/fdsys/pkg/FR-2011-12-19/pdf/2011-31730.pdf. In the
preamble to the interim final rule, the CFPB stated that “[t]he interim final
rule substantially duplicates the Federal registry agencies’ largely identical
coordinated rules as the Bureau’s new Regulation G, 12 CFR part 1007,
making only certain nonsubstantive, technical, formatting, and stylistic
changes.”

547
Q

What is the definition of the Annual renewal period under the regulation? [V-15.1 SAFE Act]

A

“Annual renewal period” means November 1st through
December 31st of each year.

548
Q

What is the definition of Administrative or clerical tasks under the regulation? [V-15.1 SAFE Act]

A

“Administrative or clerical tasks” means the receipt,
collection, and distribution of information common for the
processing or underwriting of a loan in the residential
mortgage industry and communication with a consumer to
obtain information necessary for the processing or
underwriting of a residential mortgage loan.

549
Q

What is the definition of a Covered financial institution under the regulation? [V-15.1 SAFE Act]

A

“Covered financial institution” means any national bank,
Federal branch and agency of a foreign bank, member bank,
insured state nonmember bank (including state-licensed
insured branches of foreign banks), savings association, or
certain of their subsidiaries; branch or agency of a foreign
bank or commercial lending company owned or controlled by
a foreign bank; Farm Credit System institution; or federally
insured credit union, including certain non-federally insured
credit unions.8

8 12 CFR Secs. 1007.101(c), 1007.102.

550
Q

What is the definition of an employee under the regulation? [V-15.1 SAFE Act]

A

“Employee” is not defined in the SAFE Act or SAFE Act
regulation. However, the original regulation’s preamble
explains that the meaning of “employee” under the SAFE Act
regulation is consistent with the common law right-to-control
test. For example, the results of this test generally determine
whether an institution files an Internal Revenue Service Form
W-2 or Form 1099 for an individual.9

9 See 75 Fed. Reg. at 44664 for a discussion of the meaning of “employee”
as used in the original SAFE Act regulation

551
Q

What is the definition of a Mortgage loan originator or MLO” under the regulation? [V-15.1 SAFE Act]

A

“Mortgage loan originator or MLO” means an individual
who: (1) takes a residential mortgage loan application and (2)
offers or negotiates terms of a residential mortgage loan for
compensation or gain.10 The term mortgage loan originator
does not include:
* An individual who performs purely administrative or
clerical tasks on behalf of an individual who is an MLO;
* An individual who only performs real estate brokerage
activities (as defined in 12 USC Section 5102(3)(D)) and
is licensed or registered as a real estate broker in
accordance with applicable state law, unless the individual
is compensated by a lender, a mortgage broker, or other
MLO or by any agent of such lender, mortgage broker, or
other MLO, and meets the MLO definition; or
* An individual or entity solely involved in extensions of
credit related to timeshare plans, as that term is defined in
11 USC Section 101(53D).
Appendix A to the SAFE Act regulation provides examples of
activities of taking a loan application, and offering or
negotiating loan terms, that fall within or outside of the
definition of MLO for federal registration purposes.

552
Q

What is the definition of Registry under the regulation? [V-15.1 SAFE Act]

A

“Registry” means the Nationwide Mortgage Licensing System
and Registry, or NMLS, developed and maintained by the
Conference of State Bank Supervisors and the American
Association of Residential Mortgage Regulators for the state
licensing and registration of state-licensed MLOs, and through
which federal MLO registrations must be accomplished.11

11 See the Nationwide Mortgage and Licensing System and Registry Web site
at:
http://mortgage.nationwidelicensingsystem.org/fedreg/Pages/default.aspx.
System information on federal registration can be found under the Federal
Registration tab at that site.

553
Q

What is the definition of a Registered mortgage loan originator or registrant under the regulation? [V-15.1 SAFE Act]

A

“Registered mortgage loan originator” or “registrant” means any individual who: (1) meets the MLO definition; (2) is an employee of a covered financial institution; (3) is registered pursuant to the regulation with the Registry; and (4) maintains a unique identifier through the Registry

554
Q

What is the definition of a Residential mortgage loan under the regulation? [V-15.1 SAFE Act]

A

“Residential mortgage loan” means any loan primarily for
personal, family, or household use that is secured by a
mortgage, deed of trust, or other equivalent consensual
security interest on a dwelling (as defined in Section 103(v) of
the Truth in Lending Act, 15 USC Section 1602(v)) or
residential real estate upon which is constructed or intended to
be constructed a dwelling (including manufactured homes) and
includes refinancings, reverse mortgages, home equity lines of
credit, and other first and additional lien loans

555
Q

What is the definition of a Unique identifier under the regulation? [V-15.1 SAFE Act]

A

“Unique identifier” means a number or other identifier that:
(1) permanently identifies a registered MLO; (2) is assigned
by protocols established by the Registry and the Bureau to
facilitate electronic tracking of MLOs, as well as uniform
identification of, and public access to, the employment history
of and the publicly adjudicated disciplinary and enforcement
actions against MLOs; and (3) must not be used for purposes
other than those set forth under the SAFE Act.

556
Q

What is the De Minimis Exception under the regulation? [V-15.1 SAFE Act]

A

De Minimis Exception

The SAFE Act regulation provides an exception to the MLO
registration requirements for any employee of a covered
financial institution who has never been registered or licensed
through the Registry as an MLO if during the past 12 months
the employee acted as an MLO for five or fewer residential
mortgage loans.

When an institution relies on the de minimis exception in lieu
of registration, the MLO employee must register prior to
originating the sixth residential mortgage loan within the past
12 months. Covered financial institutions are prohibited from
engaging in any acts or practices to evade the registration
requirement.

557
Q

What are the Mortgage Loan Originator (MLO) Registration Requirements under the regulation? [V-15.1 SAFE Act]

A

Mortgage Loan Originator (MLO) Registration Requirements

Each MLO employed by a covered financial institution must
register with the Registry;12 obtain a “unique identifier;”
maintain the registration by updating certain information
within 30 days of specified changes; and renew the registration
each year during the annual renewal period.

12 The SAFE Act rule implementing federal registration took effect on
October 1, 2010. It provided a registration period from January 31, 2011, to
July 29, 2011, for MLOs who are employees of covered financial
institutions to register. After July 29, 2011, those employees must meet the
registration requirements before they may originate residential mortgage
loans.

558
Q

What are the Initial Mortgage Loan Originator (MLO) Registration Requirements under the regulation? [V-15.1 SAFE Act]

A

Initial Registration
Each employee of a federally regulated institution who is an
MLO must submit to the Registry the following:
* Identifying information, including name, home address,
social security number, gender, date of birth, and principal
business location;
* Financial-services-related employment history for the
prior 10 years;
* Disclosure of specified criminal, civil judicial, or state,
federal, or foreign financial authority regulatory actions
against the employee; and
* Fingerprints, for purposes of a Federal Bureau of
Investigation background check.
The employee must attest to the correctness of the information
submitted to the Registry; must authorize the Registry and the
institution to obtain information related to any administrative,
civil, or criminal action to which the employee is a party; and
must authorize the Registry to make certain information
available to the public.

559
Q

What are the Maintaining Mortgage Loan Originator (MLO) Registration - Renewal Requirements under the regulation? [V-15.1 SAFE Act]

A

Maintaining Registration
Renewal
An MLO must renew his or her registration during the annual
renewal period by confirming and updating his or her
registration records. This requirement does not apply to an
MLO who completed his or her initial registration less than six
months prior to the end of the annual renewal period. Any
registration that is not renewed during this period will become
inactive, and the individual cannot act as an MLO at a covered
financial institution until the registration requirements are met.
Individuals who fail to update their registrations during this
two-month renewal period may renew their registration at any
time and need not wait until the start of the next annual
renewal period.

560
Q

What are the Maintaining Mortgage Loan Originator (MLO) Registration - Updates Requirements under the regulation? [V-15.1 SAFE Act]

A

Updates to Registration
An MLO must update his or her registration within 30 days for
specified significant changes, including name changes,
employment termination, and reportable changes to legal or
regulatory actions.

561
Q

What are the Maintaining Mortgage Loan Originator (MLO) Registration - Previously Registered Employees – Change of Employment Requirements under the regulation? [V-15.1 SAFE Act]

A

Previously Registered Employees – Change of Employment
The regulations provide streamlined registration requirements
for an MLO employee previously registered or licensed
through the Registry who maintained this registration or
license and who changes employment. Such an employee must
update certain information, provide the required attestation
and authorizations, and submit new fingerprints unless the
employee has fingerprints on file with the Registry that are
less than three years old. There is no grace period in this
situation. An employee must update his or her Registry record
before acting as a loan originator for the new employer.

562
Q

What are the Maintaining Mortgage Loan Originator (MLO) Registration - Previously Registered Employees: Mergers, Acquisitions or
Reorganizations under the regulation? [V-15.1 SAFE Act]

A

Previously Registered Employees – Mergers, Acquisitions or
Reorganizations

A registered or licensed MLO whose employment changes as
the result of a merger, acquisition, or reorganization has 60
days from the effective date of a merger, acquisition, or
reorganization to update information in the Registry.

563
Q

What are the Covered Financial Institution Requirements for MLO Registration - Required Covered Financial Institution Information [V-15.1 SAFE Act]

A

Required Covered Financial Institution Information
In connection with the registration of one or more MLOs,
covered financial institutions must submit certain required
information to the Registry, including: contact information;
Employer Tax Identification Number; Research Statistics
Supervision and Discount (RSSD) number issued by the
Board; primary Federal regulator; primary point of contact for
the Registry; individuals with authority to enter information
into the Registry; and, if a subsidiary of a financial institution,
indication of that fact and the RSSD number of the parent
institution, as applicable. Once registered, the institution will
receive an NMLS identification number for the institution to
use in attesting to MLO employment and for other Safe Act
related purposes.

564
Q

What are the Covered Financial Institution Requirements for MLO Registration - Attestation [V-15.1 SAFE Act]

A

Attestation
An individual with authority to enter information in the
Registry must verify his or her identity and attest that he or she
has that authority, that the information is correct, and that the
institution will keep the information current.13

13 A covered financial institution may designate one or more individuals to
serve as the system administrator(s) who may submit required information
to the Registry on behalf of employees, and attest to their authority to
submit information, the accuracy of information submitted, and that the
institution will keep information current and submit updates on a timely
basis. System administrators generally may not be MLOs; however, an
institution is exempt from this regulatory requirement if it has 10 or fewer
full-time employees and is not a subsidiary.

565
Q

What are the Covered Financial Institution Requirements for MLO Registration - Registration [V-15.1 SAFE Act]

A

Registration
A covered financial institution must require an MLO
employee to register with the Registry, maintain this
registration, and obtain a unique identifier. A covered financial
institution must also confirm each MLO’s employment status
once the MLO submits registration information to the Registry
and before the registration is activated.

Within 30 days of the date an MLO ceases to be an employee
of the institution, the institution must notify the Registry of
that fact along with the date the MLO ceased being an
employee, so that consumers searching for an MLO in the
publicly available consumer access portal will know that the
MLO no longer has a relationship with the institution.

13 A covered financial institution may designate one or more individuals to
serve as the system administrator(s) who may submit required information
to the Registry on behalf of employees, and attest to their authority to
submit information, the accuracy of information submitted, and that the
institution will keep information current and submit updates on a timely
basis. System administrators generally may not be MLOs; however, an
institution is exempt from this regulatory requirement if it has 10 or fewer
full-time employees and is not a subsidiary

566
Q

What are the Covered Financial Institution Requirements for MLO Registration - Renewal and Updates [V-15.1 SAFE Act]

A

Renewal and Updates
A covered financial institution must update the information it
submitted to the Registry during the annual registration
renewal period and must confirm the registration information
provided by MLO employees during this period.

A covered financial institution must update the required
institution information provided to the Registry within 30 days
of any change in such information.

567
Q

What are institution’s responsibilities for adopting and following SAFE Act policies and procedures? [V-15.1 SAFE Act]

A

Policies and Procedures
Covered financial institutions that employ one or more MLOs
must adopt and follow written policies and procedures to carry
out their SAFE Act responsibilities.14 The requirement to
adopt and follow policies and procedures applies to all covered
financial institutions that employ individual MLOs, where
MLOs act within the scope of their employment, and
regardless of the application of any de minimis exception to
their employees. In addition, covered financial institutions
must conduct annual independent compliance tests to ensure
compliance with the regulation. The policies and procedures
must be appropriate to the nature, size, complexity, and scope
of the institution’s mortgage lending activities, and apply only
to those employees acting within the scope of their
employment at the institution. The policies and procedures
must:

  • Establish a process for identifying which employees of
    covered financial institutions must be registered;
  • Require that all employees who are MLOs be informed of
    the registration requirements of the SAFE Act and SAFE
    Act regulation, and instructed on how to comply;
  • Establish procedures to comply with the SAFE Act
    regulation’s unique identifier requirements;
  • Establish reasonable procedures for confirming the
    adequacy and accuracy of MLO employee registrations,
    including updates and renewals, by comparisons with its
    own records;
  • Establish reasonable procedures and tracking systems for
    monitoring compliance with registration and renewal
    requirements and procedures;
  • Provide for annual independent testing for compliance
    with the SAFE Act regulation by institution personnel or
    an outside party;
  • Provide for appropriate action if an employee fails to
    comply with the registration requirements of the SAFE
    Act regulations or the institution’s related policies and
    procedures, including prohibiting such employees from
    acting as MLOs or other appropriate disciplinary actions;
  • Establish a process for reviewing employee criminal
    history background reports received pursuant to the
    regulation, taking appropriate action consistent with
    applicable federal law15 and implementing regulations
    with respect to the reports, and maintaining records of the
    reports and actions taken with respect to applicable
    employees;16 and
  • Establish procedures designed to ensure that any third
    party with which the institution has arrangements related
    to mortgage loan origination has policies and procedures
    to comply with the SAFE Act and SAFE Act regulation,
    including appropriate licensing and/or registration of
    individuals acting as MLOs.17

14 Neither the Registry nor the CFPB screen or approve registrations received
from employees of covered financial institutions.
15 Including Section 19 of the Federal Deposit Insurance Act (FDI Act); (12
USC 1829); Section 5.65(d) of the Farm Credit Act of 1971 (12 USC
2277a-14(d)); or Section 206 of the Federal Credit Union Act (12 USC
1786(i)). 16 Section 19 of the FDI Act (12 USC 1829) prohibits, without the prior
written consent of the FDIC, insured depository institutions from
employing a person who has been convicted of any criminal offense
involving dishonesty, breach of trust or money laundering, or has entered
into a pretrial diversion or similar program in connection with a
prosecution for such offense. See the FDIC Statement of Policy for Section
19 of the FDI Act, 63 Fed. Reg. 66184 (Dec. 1, 1998; amended December
18, 2012), available at: http://www.fdic.gov/regulations/laws/rules/5000-
1300.html. 17 See FFIEC Statement on Risk Management of Outsourced Technology
Service (Nov. 28, 2000) for guidance on the assessment, selection, contract
review, and monitoring of a third party that provides services to a regulated
institution. See also FDIC Guidance for Managing Third-Party Risk (FIL44-08); OCC Bulletin 2001-47, Third-Party Relationships (Nov. 1, 2001);
OTS Thrift Bulletin 82a, Third Party Arrangements (Sept. 1, 2004); NCUA
Letter to Credit Unions: 01-CU-20, Due Diligence Over Third Party
Service Providers (Nov. 2001), 07-CU-13, Supervisory Letter-Evaluating
Third Party Relationships (December 2007), 08-CU-09, Evaluating Third
Party Relationships Questionnaire (Apr. 2008).

568
Q

What is the Unique Identifier and what is its purpose? [V-15.1 SAFE Act]

A

Unique Identifier
When an MLO registers with the Registry, he or she receives a
unique identifier – a series of numeric characters assigned for
the life of the MLO. The unique identifiers allow MLOs to be
tracked if they move between state and federal jurisdictions
and/or change employers, and help consumers to find certain
information about a particular MLO when they search on the
Registry’s consumer access portal. The MLO information that
is publicly available on the consumer access portal will
ultimately include federal and state registrations and licenses
held, the MLO’s employment history, and publicly adjudicated
disciplinary and enforcement actions, if any.

To make sure that consumers have access to an MLO’s unique
identifier before committing to a mortgage loan transaction, an
MLO must provide the unique identifier upon request (orally
or in writing), before acting as an MLO (orally or in writing),
and in any initial written communication (paper or electronic)
from the MLO to the consumer (such as a commitment letter,
good faith estimate, or disclosure statement). MLO unique
identifiers may be used on written materials or promotional items distributed by the institution for general use, for example
on loan program descriptions, advertisements, business cards,
stationery, notepads, and similar materials; the SAFE Act
regulation does not prohibit such use.

The regulation also requires covered financial institutions to
make MLO unique identifiers available to consumers in a
practicable way. This could be achieved, for example by:

  • Directing consumers to a listing of registered MLOs and
    corresponding unique identifiers on the institution’s Web
    site;
  • Posting the information prominently in a publicly
    accessible place, such as a branch office lobby or lending
    office reception area; and/or
  • Establishing a process to ensure that institution personnel
    provide MLO unique identifiers when requested by
    consumers from employees other than the MLO.
569
Q

What is the SAFE Act’s Relation to Other Laws [V-15.1 SAFE Act]

A

Relation to Other Laws
TILA, GSE and HUD Requirements
Title XIV, Section 1402 of the Dodd-Frank Act amended the
Truth in Lending Act (TILA) to require: (1) MLOs to include
on all loan documents any unique identifier of the MLO
provided by the NMLS, and (2) the CFPB to issue
implementing regulations requiring covered financial
institutions to establish and maintain procedures reasonably
designed to assure and monitor compliance with the SAFE
Act’s federal registration requirements.18

In 2009, the Federal Housing Finance Agency directed
government-sponsored enterprises (GSEs) Fannie Mae and
Freddie Mac to require mortgage loan applications to include
the MLO’s unique identifier.19 The GSEs announced that for
federally regulated institutions, the unique identifier
information is required for all applications on or after July 29,
2011.20

On January 5, 2011, HUD issued a mortgagee letter requiring
the collection of NMLS unique identifiers for all individuals
and entities participating in the origination of Federal Housing
Administration (FHA) loans.21 The mortgagee letter also requires all FHA-approved mortgagees and their employees to
comply with the NMLS registration requirements and “entities
with jurisdiction over their activities” must register in
accordance with the guidance set forth by NMLS.

18 See Pub. L. No. 111-203 (July 21, 2010), available at
http://www.gpo.gov/fdsys/pkg/PLAW-111publ203/pdf/PLAW111publ203.pdf(p. 2139). 19 See the FHFA news release at
http://www.fhfa.gov/webfiles/400/LoanOrigIDS11509.pdf 20 See Fannie Mae and Freddie Mac Frequently Asked Questions at
https://www.efanniemae.com/sf/guides/ssg/relatedsellinginfo/pdf/mortgage
loandelreqsfaqs.pdf and
http://www.freddiemac.com/sell/secmktg/loan_level_faq.html. 21 See Mortgagee Letter 2011-4 at
http://portal.hud.gov/hudportal/documents/huddoc?id=11-04ml.pdf
22 These reflect the interagency examination procedures in their entirety.

570
Q

What is the PTFA and what is its background? [V - 16.1 PTFA]

A

Protecting Tenants at Foreclosure Act of 2009
Introduction

On May 20, 2009, the Helping Families Save Their Homes
Act of 2009, Public Law 111-22 was signed into law.
Included in the public law is the Protecting Tenants at
Foreclosure Act (PTFA) (Division A, Title VII), which
provides protections for tenants, including tenants in housing
subsidized by Section 8 of the United States Housing Act of
1937, who are living in homes subject to foreclosure. The
protections are intended to provide tenants a reasonable
amount of notification of the need to find alternative housing.
Initially, this title, and any amendments made by this title were
to be statutorily repealed on December 31, 2012.

Subsequently, Section 1484 of the Dodd-Frank Wall Street
Reform and Consumer Protection Act (Pub. L. 111-203,
signed into law July 21, 2010) amended PTFA and extended
the PTFA protections to December 31, 2014. Section 1484 of
the Dodd-Frank Wall Street Reform and Consumer Protection
Act also defined when “date of notice of foreclosure” occurs.
Section 1484 provides in relevant part as follows: “the date of
a notice of foreclosure shall be deemed to be the date on which
complete title to a property is transferred to a successor entity
or person as a result of an order of a court or pursuant to
provisions in a mortgage, deed of trust, or security deed.” On
December 31, 2014, the Act terminated according to the
amended sunset date.

On May 24, 2018, the Protecting Tenants at Foreclosure Act
of 2009 was reinstated through the signing of the Economic
Growth, Regulatory Relief, and Consumer Protection Act of
2018. The effective date for compliance was June 23, 2018.
The law is self-executing and no agency can issue a regulation
or interpretation of the law.

571
Q

What are the major provisions of the PTFA? [V - 16.1 PTFA]

A

Major provisions of the PTFA include:

Foreclosure Covered Mortgages

The PTFA covers foreclosure on:
a federally-related mortgage loan1; or

any dwelling or residential real property after the date of
enactment of this title. (June 23, 2018)

The protections of this law apply to tenants under a “bona
fide” lease or tenancy. A lease or tenancy is “bona fide” only
if:

  1. the mortgagor or a child, spouse, or parent of the
    mortgagor under the contract is not the tenant;
  2. the lease or tenancy was the product of an arm’s-length
    transaction; and
  3. the lease or tenancy requires the receipt of rent that is not
    substantially less than fair market rent or the rent is
    reduced or subsidized due to a federal, state, or local
    subsidy.
572
Q

What are the major provisions of the PTFA? [V - 16.1 PTFA]

A

Major provisions of the PTFA include:

Foreclosure Covered Mortgages

The PTFA covers foreclosure on:
a federally-related mortgage loan1; or

any dwelling or residential real property after the date of
enactment of this title. (June 23, 2018)

The protections of this law apply to tenants under a “bona
fide” lease or tenancy. A lease or tenancy is “bona fide” only
if:

  1. the mortgagor or a child, spouse, or parent of the
    mortgagor under the contract is not the tenant;
  2. the lease or tenancy was the product of an arm’s-length
    transaction; and
  3. the lease or tenancy requires the receipt of rent that is not
    substantially less than fair market rent or the rent is
    reduced or subsidized due to a federal, state, or local
    subsidy.

1 A “federally-related mortgage loan has the same meaning as Section 3 of the
Real Estate Settlement Procedures Act of 1974 (12 USC 2602). The
definition includes any loan secured by a lien on one-to-four family residential
real property, including individual units of condominiums and cooperatives.

573
Q

What are the Responsibilities of Successor in Interest as a result of a foreclosure? [V - 16.1 PTFA]

A

Responsibilities of Successor in Interest

Upon the complete transfer of title to the successor as a result
of foreclosure, it is the responsibility of the successor in
interest to:

Provide Notice to Vacate – Provide tenant(s) Notice to Vacate
90 days before the effective date of such notice in all
instances; and

Adhere to Tenant Protections – Tenants with bona fide lease
agreements entered into prior to the date of notice of
foreclosure must be allowed to occupy the premises until the
end of the remaining term of the lease. However, a successor
in interest may terminate a lease upon date of foreclosure and
provide the 90-day Notice to Vacate if:

  1. successor in interest plans to occupy the property as their
    primary residence; or
  2. a bona fide lease or tenancy agreement is not in place or is
    allowed to be terminated at will according to State or local
    law

These provisions do not affect any State or local law that
provides longer time periods or other additional protections for
tenants.

574
Q

What is the purpose of the Small Dollar Lending section of the manual? [V - 17.1]

A

Small-Dollar Lending
Purpose
These procedures provide a framework for examiners when
reviewing small-dollar loan programs. As with other
products and services, it is not mandatory for examiners to
review small-dollar loan programs at every financial
institution. Whether or not to review a particular smalldollar loan program is determined as a part of the regular
scoping process and based on the residual risk of the product
and/or service at each institution.

575
Q

What is the background of Small Dollar Lending? [V - 17.1]

A

Background
There is a broad range of small-dollar lending products in the
marketplace. While there are various statutory and
regulatory definitions related to small-dollar lending for
specific purposes, the FDIC has not adopted a specific
definition of small-dollar loans. The examination
approaches discussed in these examination procedures are
broadly applicable to a range of small-dollar lending
products 1 and should be utilized on a risk-focused basis,
consistent with the FDIC’s overall approach to consumer
compliance examinations, to address how examiners should
review institutions that routinely originate small-dollar loans
for their customers or as part of third-party relationships.
Because these instructions are intended to be applied on a
risk-focused basis, it is not anticipated that these will
typically be utilized for situations in which an institution
makes small-dollar loans infrequently as accommodations
for existing customers on an ad hoc basis (as opposed to
broadly offering a small-dollar lending product or program).

Well-designed small-dollar loan products that exhibit the
characteristics described in the Interagency Lending
Principles for Offering Responsible Small-Dollar Loans
(FIL-58-2020) can provide significant value to customers.
Responsibly offered small-dollar loans can play an important
role in helping customers meet their ongoing needs for credit
due to temporary cash-flow imbalances, unexpected
expenses, or income shortfalls, including during periods of
economic stress, national emergencies, or disaster recoveries.
Well-designed small-dollar lending programs can result in successful repayment outcomes that facilitate a customer’s
ability to demonstrate positive credit behavior and transition
into additional financial products.

However, consumer compliance examiners should also be
aware of the compliance risks associated with small-dollar
loan products. Certain small-dollar loan products may have
elevated risk of consumer harm, particularly when they do
not exhibit the characteristics described in the Interagency
Lending Principles for Offering Responsible Small-Dollar
Loans (FIL-58-2020). For example, as with other types of
lending products, performance analysis by the FDIC or by
the institution finding high charge-off or default rates, or
high rates of refinancing or reborrowing associated with a
particular loan program, may suggest an elevated risk of
consumer harm. Examiners should assess the inherent risks,
including those associated with loan product characteristics,
such as repayment terms, pricing, and lack of safeguards,
that may lead to cycles of debt due to rollovers or
reborrowing. As with other products, examiners should also
consider the extent to which compliance management system
elements, such as policies and procedures, effectively
mitigate the risk of consumer harm and violations of
applicable laws and regulations. Loan programs that are
offered without adequate compliance management practices
and controls may present elevated consumer compliance risk
and risk of potential consumer harm.

1 There are a variety oftypes of small-dollar loan programs and product
structures, which include open-end lines of credit with applicable minimum
payments or closed-end loans with shorter-term or longer-term balloon or
installment payment structures. For example, both balloon payment loans
of several hundred dollars with repayment terms over a number of weeks
and longer-term installment loans of thousands of dollars repayable over
months, or even years, are often considered to be small-dollar loans.
Although aspects of these procedures may be appropriate for various other
forms of lending, these examination procedures are not specifically intended
to address overdraft programs, credit cards, real estate secured credit, or
auto loans.

576
Q

What Laws, Regulations, and Other Supervisory Resources are applicable to Small Dollar Lending? [V - 17.1]

A

Applicable Laws and Regulations and Other
Supervisory Resources
Examiners should continue to reference appropriate chapters
in the FDIC Consumer Compliance Examination Manual
governing laws and regulations that may be applicable to
small-dollar loan programs. Potentially applicable statutes
and regulations that may apply to small-dollar programs
include the following:
* Prohibitions Against Unfair, Deceptive, or Abusive Acts
or Practices under Section 5 of the Federal Trade
Commission Act (FTC UDAPs) and Section
1036(a)(1)(B) of the Dodd-Frank Wall Street Reform
and Consumer Protection Act of 2010 (12 U.S.C. §
5536(a)(1)(B)) (Dodd-Frank UDAAPs);
* The Truth in Lending Act (TILA) and Regulation Z;
* The Military Lending Act (MLA) and its implementing
regulations;
* The Servicemembers Civil Relief Act (SCRA);
* The Electronic Fund Transfer Act (EFTA) and
Regulation E;
* The Fair Debt Collection Practices Act (FDCPA) and
Regulation F;
* The Fair Credit Reporting Act (FCRA) and Regulation
V;
* The Gramm-Leach-Bliley Act (GLBA) and Regulation
P;
* The Equal Credit Opportunity Act (ECOA) and
Regulation B; and
* The Community Reinvestment Act (CRA) and its
implementing regulations.
Additional resources that may be relevant to certain smalldollar loan programs, depending on the facts and
circumstances, include, for example, Interagency Lending
Principles for Offering Responsible Small-Dollar Loans
(FIL-58-2020), FDIC’s Supervisory Policy on Predatory
Lending (FIL-6-2007), and Interagency Expanded Guidance
for Subprime Lending Programs, (FIL-9-2001). Additional
information about these resources, as well as some
potentially relevant aspects of these laws and regulations, is
included in an Appendix to these examination instructions.

577
Q

What is the relation of Third-Party Agreements to Small Dollar Lending? [V - 17.1]

A

Third-Party Arrangements
Financial institutions may have small-dollar loan programs
that they administer directly or may enter into arrangements
with third parties. In the latter situation, the institution often
enters into an agreement in which the third party primarily
interacts with the customer. Third-party arrangements, when
not properly managed, can increase institutions’ risks,
including, for example, transaction, compliance, operational,
and legal risks. 2 The use of third parties does not diminish
the responsibility of the board of directors and management
to ensure that the activity performed on behalf of the
institution is conducted in a safe and sound manner that
complies with applicable laws and regulations, including
those that protect consumers.

Third parties involved in small-dollar lending may also be
subject to federal and state laws, including requirements
regarding licensure and/or the pricing and terms of loans
offered through the third party, notwithstanding whether the
financial institution is designated as the lender in the
transaction. If a third party offering loans as part of a
business relationship with an FDIC-supervised institution is
found by a court of competent jurisdiction or a federal or
state regulatory authority to have engaged in practices that
are not compliant with applicable federal or state laws, the institution may face risks for facilitating or participating in the third party’s unlawful activity. 3

2 See Guidance for Managing Third-Party Risk (FIL-44-2008) for additional
information about potential risks arising from third-party relationships and
information about identifying and managing such risks.
3 Under Section 3(v) of the FDI Act, a bank may be found to have violated a
law or regulation if it caused, brought about, participated in, or otherwise
aided or abetted a third party in violating such a law or regulation

578
Q

What is the Preservation of (Consumer’s) Claims and Defenses? [VII–2.1]

A

FTC Rule – Preservation of Claims and Defenses (PCCD)
Introduction
The purpose of the Federal Trade Commission’s (FTC) 1976
rule concerning the Preservation of Consumers’ Claims and
Defenses (16 C.F.R. Part 433), sometimes called the Holder in-Due-Course Rule (Rule), is to ensure that consumer credit
contracts used in financing the retail purchase of consumer
goods or services specifically preserve the consumer’s rights
against the seller. The FTC determined that it constitutes an
unfair and deceptive practice for a seller, in the course of
financing a consumer purchase of goods or services, to employ
procedures which make the consumer’s duty to pay
independent of the seller’s duty to fulfill its obligations.

579
Q

What is the Overview of the Preservation of (Consumer’s) Claims and Defenses? [VII–2.1]

A

Regulation Overview
***The Holder-in-Due-Course Rule prohibits a seller from taking
or receiving a consumer credit contract that does not contain a
prescribed notice which preserves the consumer’s claims and
defenses in the event that the contract is negotiated or assigned
to a third party creditor. In addition, the Rule provides that the
seller may not accept the proceeds of a purchase money loan
unless the evidence of the loan contains the prescribed notice
preserving as against the lender whatever claims and defenses
the consumer may have against the seller. Omission of the
required notice by the seller, or acceptance by the seller of the
proceeds of the purchase money loan where the evidence of
the loan does not contain the notice, constitutes an unfair or
deceptive practice within the meaning of Section 5 of the
Federal Trade Commission Act.

***The Rule does not apply to all credit instruments. The Notice
must appear in written obligations defined as “Consumer
Credit Contracts” in the Rule. The definition includes any
written instrument which, under the Truth in Lending Act and
Regulation Z constitutes a consumer credit contract and which
is used to “Finance a Sale” or in connection with a “Purchase
Money Loan,” as those terms are defined in the Rule. Credit
card instruments are specifically exempted from the Rule.

Under the Rule, banks which purchase consumer paper
containing the notice required of sellers cannot avail
themselves of the holder-in-due-course doctrine. Also, banks
which make purchase money loans containing the notice will
be subject to all claims and defenses which the consumer
could assert against the seller.

If banks accept consumer paper which fails to contain the
notice required of sellers, they may be considered to be a
participant in the seller’s violation of the Rule. Banks making
purchase money loans must include the prescribed notice in
their contracts.
The required notice, which follows, must be in at least ten
point, bold face, type: (see p. 2 POCD Section of Manual)

Exclusions (based on chart on p. 2 of the manual):
-Consumer credit involving good or service for commercial use
-Consumer credit involving the sale of real property, commodities, or securities
-Consumer credit involving the expenditure of more than $54,600
-Agreements that are not contracts
-Credit cards
-Leases that aren’t credit sale agreements under Reg Z

580
Q

If applicable, what does the required PCCD/Holder-In-Due-Course Rule (Notice) state? [VII–2.1]

A

NOTICE
Any holder of this consumer credit contract is subject to
all claims and defenses which the debtor could assert
against the seller of goods or services obtained pursuant
hereto or with the proceeds hereof. Recovery hereunder
by the debtor shall not exceed amounts paid by the debtor
hereunder.

581
Q

What is the FDCPA? [VII–3.1]

A

Fair Debt Collection Practices Act

Introduction
The Fair Debt Collection Practices Act (FDCPA), effective in
1978, was designed to eliminate abusive, deceptive, and unfair
debt collection practices. The federal law also protects
reputable debt collectors from unfair competition and
encourages consistent state action to protect consumers from
abuses in debt collection.

*The FDCPA applies only to the collection of debt incurred by
a consumer primarily for personal, family or household
purposes. It does not apply to the collection of corporate debt
or to debt for business or agricultural purposes.

582
Q

What debt is covered under the FDCPA? [VII–3.1]

A

Regulation Overview
Debt That Is Covered
The FDCPA applies only to the collection of debt incurred by
a consumer primarily for personal, family or household
purposes. It does not apply to the collection of corporate debt
or to debt owed for business or agricultural purposes.

583
Q

What debt is covered under the FDCPA? [VII–3.1]

A

Debt Collectors That Are Covered
Under FDCPA, a “debt collector” is defined as any person
who regularly collects, or attempts to collect, consumer debts
for another person or institution or uses some name other than
its own when collecting its own consumer debts. That
definition would include, for example, an institution that
regularly collects debts for an unrelated institution. This
includes reciprocal service arrangements where one institution
solicits the help of another in collecting a defaulted debt from
a customer who has moved.

584
Q

What debt is not covered under the FDCPA? [VII–3.1]

A

Debt Collectors That Are Not Covered
An institution is not a debt collector under the FDCPA when it
collects:
* Another’s debts in isolated instances.
* Its own debts under its own name.
* Debts it originated and then sold but continues to service
(for example, mortgage and student loans).
* Debts that were not in default when they were obtained.
* Debts that were obtained as security for a commercial
credit transaction (for example, accounts receivable
financing).
* Debts incidental to a bona fide fiduciary relationship or
escrow arrangement (for example, a debt held in the
institution’s trust department or mortgage loan escrow for
taxes and insurance).
* Debts regularly for other institutions to which it is related
by common ownership or corporate control.

Debt collectors that are not covered also include:
* Officers or employees of an institution who collect debts
owed to the institution in the institution’s name.
* Legal process servers.

585
Q

How is consumer defined under the FDCPA? [VII–3.1]

A

Communications Connected with Debt Collection
For communications with a consumer or third party connected
with the collection of a debt, the term “consumer” is defined to
include the borrower’s spouse, parent (if the borrower is a
minor), guardian, executor, or administrator.

586
Q

When, Where, and With Whom is Communication with the Consumer
Permitted under the FDCPA? [VII–3.1]

A

When, Where, and With Whom Communication is
Permitted
Communicating with the Consumer
A debt collector may not communicate with a consumer at any
unusual time (generally before 8 a.m. or after 9 p.m. in the
consumer’s time zone) or at any place that is inconvenient to
the consumer, unless the consumer or a court of competent
jurisdiction has already given permission for such contacts. A
debt collector may not contact the consumer at his or her place
of employment if the collector has reason to believe the
employer prohibits such communications.

If the debt collector knows the consumer has retained an
attorney to handle the debt, and can easily ascertain the
attorney’s name and address, all contacts must be with that
attorney, unless the attorney is unresponsive or agrees to allow
direct communication with the consumer

587
Q

What procedures must debt collectors follow when Ceasing Communication with the Consumer under the FDCPA? [VII–3.1]

A

Ceasing Communication with the Consumer
When a consumer refuses, in writing, to pay a debt or requests
that the debt collector cease further communication, the
collector must cease all further communication, except to
advise the consumer that:
* The collection effort is being stopped.
* Certain specified remedies ordinarily invoked may be
pursued or, if appropriate, that a specific remedy will be
pursued.
Mailed notices from the consumer are official when they are
received by the debt collector.

588
Q

What are the provisions for Communicating with Third Parties
under the FDCPA? [VII–3.1]

A

The only third parties that a debt collector may contact when
trying to collect a debt are:
* The consumer.
* The consumer’s attorney.
* A consumer reporting agency (if permitted by local law).
* The creditor.
* The creditor’s attorney.
* The debt collector’s attorney.

The consumer or a court of competent jurisdiction may,
however, give the debt collector specific permission to contact
other third parties. In addition, a debt collector who is unable
to locate a consumer may ask a third party for the consumer’s
home address, telephone number and place of employment
(location information). The debt collector must give his or her
name and state that he or she is confirming or correcting
location information about the consumer. Unless specifically
asked, the debt collector may not name the collection firm or
agency or reveal that the consumer owes any debt.

No third party may be contacted more than once unless the
collector believes that the information from the first contact
was wrong or incomplete and that the third party has since
received better information, or unless the third party
specifically requests additional contact.

Contact with any third party by postcard, letter or telegram is
allowed only if the envelope or content of the communication
does not indicate the nature of the collector’s business.

589
Q

What information must be sent to the consumer in written form under the FDCPA? [VII–3.1]

A

Validation of Debts
The debt collector must provide the consumer with certain
basic information. If that information was not in the initial
communication and if the consumer has not paid the debt five
days after the initial communication, the following
information must be sent to the consumer in written form:

  • The amount of the debt;
  • The name of the creditor to whom the debt is owed;
  • Notice that the consumer has 30 days to dispute the debt
    before it is assumed to be valid;
  • Notice that upon such written dispute, the debt collector
    will send the consumer a verification of the debt or a copy
    of any judgment; and
  • Notice that if, within the 30-day period, the consumer
    makes a written request for the name and address of the
    original creditor, if it is different from the current creditor,
    the debt collector will provide that information.

If, within the 30-day period, the consumer disputes in writing
any portion of the debt or requests the name and address of the
original creditor, the collector must stop all collection efforts
until he or she mails the consumer a copy of a judgment or
verification of the debt, or the name and address of the original
creditor, as applicable.

590
Q

What Harassing or Abusive Practices are prohibited under under the FDCPA? [VII–3.1]

A

Prohibited Practices
Harassing or Abusive Practices (Abusive)
*A debt collector in collecting a debt, may not harass, oppress,
or abuse any person.

Specifically, a debt collector may not:
* Use or threaten to use violence or other criminal means to
harm the physical person, reputation, or property of any
person.
* Use obscene, profane, or other language which abuses the
hearer or reader.
* Publish a list of consumers who allegedly refuse to pay
debts, except to a consumer reporting agency or to persons
meeting the requirements of sections 603(f) or 604(3) of
the Act.
*** Advertise a debt for sale to coerce payment.
* Annoy, abuse, or harass persons by calling repeatedly
their telephone number or allowing their telephones to
ring continually.
* Make telephone calls without properly identifying oneself,
except as allowed to obtain location information.

591
Q

What False or Misleading Representations are prohibited under under the FDCPA? [VII–3.1]

A

False or Misleading Representations (Deceptive)
A debt collector, in collecting a debt, may not use any false,
deceptive, or misleading representation. Specifically, a debt
collector may not:

  • Falsely represent or imply that he or she is vouched for,
    bonded by, or affiliated with the United States or any
    state, including the use of any badge, uniform, or similar
    identification.
  • Falsely represent the character, amount, or legal status of
    the debt, or of any services rendered, or compensation he
    or she may receive for collecting the debt.
  • Falsely represent or imply that he or she is an attorney or
    that communications are from an attorney.
  • Threaten to take any action which is not legal or intended.
  • Falsely represent or imply that nonpayment of any debt
    will result in the arrest or imprisonment of any person or
    the seizure, garnishment, attachment or sale of any
    property or wages of any person, unless such action is
    lawful and intended by the debt collector or creditor.
  • Falsely represent or imply that the sale, referral, or other
    transfer of the debt will cause the consumer to lose a claim
    or a defense to payment, or become subject to any practice
    prohibited by the FDCPA.
  • Falsely represent or imply that the consumer committed a
    crime or other conduct to disgrace the consumer.
  • Communicate, or threaten to communicate, false credit
    information or information which should be known to be
    false, including not identifying disputed debts as such.
  • Use or distribute written communications made to look
    like or falsely represented to be documents authorized,
    issued, or approved by any court, official, or agency of the
    United States or any state if it would give a false
    impression of its source, authorization, or approval.
    Use any false representation or deceptive means to collect
    or attempt to collect a debt or to obtain information about
    a consumer.
  • Fail to disclose in the initial written communication with
    the consumer, and the initial oral communication if it
    precedes the initial written communication, that the debt
    collector is attempting to collect a debt and that any
    information obtained will be used for that purpose. In
    addition, the debt collector must disclose in subsequent
    communications that the communication is from a debt
    collector. (These disclosures do not apply to a formal
    pleading made in connection with a legal action.)
  • Falsely represent or imply that accounts have been sold to
    innocent purchasers.
  • Falsely represent or imply that documents are legal
    process.
  • Use any name other than the true name of the debt
    collector’s business, company, or organization.
  • Falsely represent or imply that documents are not legal
    process or do not require action by the consumer.
  • Falsely represent or imply that he or she operates or is
    employed by a consumer reporting agency.
592
Q

What Unfair Practices are prohibited under under the FDCPA? [VII–3.1]

A

Unfair Practices
A debt collector may not use unfair or unconscionable means
to collect or attempt to collect a debt. Specifically, a debt
collector may not:
* Collect any interest, fee, charge or expense incidental to
the principal obligation unless it was authorized by the
original debt agreement or is otherwise permitted by law.
* Accept a check or other instrument postdated by more
than five days, unless he or she notifies the consumer, in
writing, of any intention to deposit the check or
instrument. That notice must be made not more than ten or
less than three business days before the date of deposit.
* Solicit a postdated check or other postdated payment
instrument to use as a threat or to institute criminal
prosecution.
* Deposit or threaten to deposit a postdated check or other
postdated payment instrument before the date on the check
or instrument.
* Cause communication charges, such as those for collect
telephone calls and telegrams, to be made to any person by
concealing the true purpose of the communication.
* Take or threaten to repossess or disable property when the
creditor has no enforceable right to the property or does
not intend to do so, or if, under law, the property cannot be
taken, repossessed or disabled.
* Use a postcard to contact a consumer about a debt. (so third-parties can be contacted by postcard but consumers cannot?)

593
Q

How must debt payments be applied when the consumer owes Multiple Debts? [VII–3.1]

A

Multiple Debts
If a consumer owes several debts that are being collected by
the same debt collector, payments must be applied according
to the consumer’s instructions. No payment may be applied to
a disputed debt.

594
Q

What Legal Actions may Debt Collectors Take? [VII–3.1]

A

Legal Actions by Debt Collectors
A debt collector may file a lawsuit to enforce a security
interest in real property only in the judicial district in which
the real property is located. Other legal actions may be brought
only in the judicial district in which the consumer lives or in
which the original contract creating the debt was signed.

595
Q

What are the prohibitions surrounding furnishment certain deceptive forms? [VII–3.1]

A

Furnishing Certain Deceptive Forms
No one may design, compile and/or furnish any form which
creates the false impression that someone other than the
creditor (for example, a debt collector) is participating in the
collection of a debt.

596
Q

What is a debt collector who fails to comply with any provision of the
FDCPA liable for? [VII–3.1]

A

Civil Liability
A debt collector who fails to comply with any provision of the
FDCPA is liable for:
* Any actual damages sustained as a result of that failure;
* Punitive damages as allowed by the court—
° in an individual action, up to $1,000; or
° in a class action, up to $1,000 for each named plaintiff
and an award to be divided among all members of the
class of an amount up to $500,000 or 1 percent of the
debt collector’s net worth, whichever is less;
* Costs and a reasonable attorney’s fee in any such action.

In determining punitive damages, the court must consider the
nature, frequency and persistency of the violations and the
extent to which they were intentional. In a class action, the
court must also consider the resources of the debt collector and
the number of persons adversely affected.

597
Q

What defenses to debt collectors have against liability under the FDCPA? [VII–3.1]

A

Defenses
A debt collector is not liable for a violation if a preponderance
of the evidence shows it was not intentional and was the result
of a bona fide error that arose despite procedures reasonably
designed to avoid any such error. The collector is also not
liable if he or she, in good faith, relied on an advisory opinion
of the Federal Trade Commission even if the ruling is later
amended, rescinded, or determined to be invalid for any
reason.

598
Q

How may actions against debt collectors be taken under the FDCPA? [VII–3.1]

A

Jurisdiction and Statute of Limitations
Action against debt collectors for violations of the FDCPA
may be brought in any appropriate U.S. district court or other
court of competent jurisdiction. The consumer has one year from the date on which the violation occurred to start such as action.

599
Q

What Administrative Enforcement is there over the FDCPA? [VII–3.1]

A

Administrative Enforcement
The Federal Trade Commission (FTC) and the Consumer
Financial Protection Bureau (CFPB) are the primary
enforcement agency for the FDCPA. The various financial
regulatory agencies enforce the FDCPA for the institutions
they supervise. The CFPB, as directed by the Dodd-Frank
Wall Street Reform and Consumer Protection Act of 2010
(Dodd-Frank Act), may issue substantive rules governing the
collection of consumer debts by debt collectors.

600
Q

What is the FDCPA’s Relation to State Law? [VII–3.1]

A

Relation to State Law
The FDCPA preempts state law only to the extent that a state
law is inconsistent with the FDCPA. A state law that is more
protective of the consumer is not considered inconsistent with
the FDCPA.

601
Q

What are the exemptions for state regulation under the FDCPA? [VII–3.1]

A

Exemption for State Regulation
The FTC may exempt certain classes of debt collection
practices from the requirements of the FDCPA if the FTC has
determined that state laws impose substantially similar
requirements and that there is adequate provision for
enforcement.