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APMP Foundation > Compliance and Responsiveness > Flashcards

Compliance and Responsiveness Flashcards

1
Q

What is ‘Compliance’?

A

The act of meeting stated customer requirements.

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2
Q

The act of meeting stated customer requirements is known as ….

A

‘Compliance’

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3
Q

What is meant by being responsive?

A

Addressing customer goals, underlying concerns, and key customer issues and values.

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4
Q

Addressing customer goals, underlying concerns, and key customer issues and values is being….

A

‘Responsive’

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APMP Foundation (2 decks)

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