Complaints

Question 1

What complaint legislation affects doctors and how is it dealt with?

Answer 1

Patients Rights Act

• any complaint is dealt with efficiently and properly investigated
• know the outcome
• can the complaint to ombudsman if dissatisfied
• can make claim for judicial review
• right to compensation

Scottish complaints procedure: complaint officer has 5 days to decide where it can be dealt with informally, if formal must acknowledge in 3 days, decide response, give full response in 20 days, patient can respond if dissatisfied etc, must comply with patient rights act

Question 2

Why is team working important?

Answer 2

X

Question 3

How do you deal with difficulties and underperformance?

Answer 3

Seek support of supervisors and colleagues
GP
BMA counselling
Student support