Complaint

Question 1

to lodge a complaint

Answer 1

déposer une plainte

Question 2

be long overdue

Answer 2

avoir un retard considérable

Question 3

to put something right

Answer 3

réparer une erreur

Question 4

to be up to standard

Answer 4

conforme aux normes

Question 5

to grant a discount

Answer 5

accorder une remise

Question 6

within tree days

Answer 6

dans les/ d’ici trois jours

Question 7

an explanation

Answer 7

une explication

Question 8

an apology

Answer 8

des excuses

Question 9

inconvenience

Answer 9

gêne, contretemps

Question 10

misleading : The information given by your sales assistant, Mr Terence Chan, was completely misleading

Answer 10

trompeur

Question 11

refund : it would be appropriate for you to
refund the cost of the hotel accommodation in full.

Answer 11

rembourser

Question 12

in connection with : I am writing in connection with the hotel accommodation at the Star Heights Hotel, Cebu City, Philippines, which I booked through your Queen’s Road office on 3 January.

Answer 12

en rapport avec …

Question 13

circumstances

Answer 13

circonstances

Question 14

dismay

Answer 14

a strong feeling of disappointment or worry (désarroi/déception)

Question 15

instead : I have been charged $100 instead $10

Answer 15

au lieu de

Question 16

refund : I would like a refund of the difference as soon as possible/ I must insist on full refund.

Answer 16

remboursement

Question 17

to take steps to do something : I hope you can take steps to make sure this doesn’t happen again.

Answer 17

prendre des mesures pour faire qqch

Question 18

I wish to draw your attention to

Answer 18

Je souhaite attirer votre attention sur

Question 19

To make matters worse

Answer 19

Pour empirer les choses