COMPETITIVE ADVANTAGE AND STRATEGIC INFORMATION SYSTEMS

Question 1

_______ is a statement that identifies a business’s strategies to compete,
its goals and the plans and policies that will be required to carry out those goals.

Answer 1

A competitive strategy

Question 2

provide a competitive advantage by helping an organization implement its strategic goals and increase its performance and productivity. Any
information system that helps an organization gain a competitive advantage or reduces a
competitive disadvantage is a strategic information system.

Answer 2

Strategic Information Systems (SISs)

Question 3

five major forces that can endanger or enhance a company’s
position in a given industry

Porter’s model identifies

Answer 3

1. The threat of entry of new competitors
2. The bargaining power of suppliers.
3. The bargaining power of customers.
4. The threat of substitute products and services.
5. The rivalry among existing firms in the industry.

Question 4

According to Porter’s value chain model, the activities conducted in an organization can be
divided into two categories:

Answer 4

-primary
-support activities.

Question 5

primary activities are those business activities that relate to the production and distribution
of the firm’s products and services, thus creating value for which customers are willing to pay.
Typically, there are five primary activities

Answer 5

1. Inbound logistics (inputs)
2. Operations (manufacturing and testing)
3. Outbound logistics (storage and distribution)
4. Marketing and sales
5. After-sales services

Question 6

Porter’s Value Chain Model
SUPPORT ACTIVITIES

Answer 6

1. Administration and
   management
2. Human resource
   management
3. Product and
   technology
   development
4. Procurement