Competency Flashcards

1
Q

Ensures Accountability

A
  • taking personal responsibility
  • setting goals and measuring progress
  • clarifying expectations
  • Monitoring results
  • using feedback loops
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2
Q

Action Oriented

A
taking action first 
seizing opportunities
facing difficult problems 
expending energy and effort 
managing pace and people
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3
Q

Manages Ambiguity

A
making decisions with little information 
having problems with no clear solution
adapting quickly 
progressing despite uncertainty 
making changes
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4
Q

Attracts Top Talent

A
assessing talent requirements 
hiring external candidates 
valuing potential or current skills
making a correct assessment of someone 
making difficult hiring decisions
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5
Q

Business Insight

A
keeping current on business trends
working for a successful business
keep current on competitors 
developing business knowledge 
making business decisions
 * knowledge of industry/ industry savvy
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6
Q

Collaborates

A
working across organizational boundaries
building relationships 
sharing credit
building credibility
collaborating to succeed
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7
Q

Communicates Effectively

A
Adapting approach to suit audience
connecting with audience
helping others see points quickly
encouraging expression of ideas
using different methods of communication
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8
Q

Manages Complexity

A
Developing a process to solve a problem
failing to solve a problem
identifying root causes
finding a problem harder than expected
making sense of complex information
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9
Q

Manages Conflict

A
handling conflict well
telling people things they may not like
resolving disagreements with others 
getting two parties to agree
Stepping up to conflicts
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10
Q

Courage

A
Challenging someone in authority
disagreeing with the status quo
delivering a strong negative message 
challenging someone on an ethical issue
taking on challenging assignments
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11
Q

Customer Focus

A
Retaining a customer you almost lost
Dealing with difficult customer requests
confronting customer problems 
changing approach due to customer input
gathering and using customer information
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12
Q

Decision Quality

A
making a major decision of high quality
making a quick and good decision
gather info quickly (decision without all info etc)
making difficult decisions
getting feedback on decisions
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13
Q

Develops Talent

A

Achieving success in developing others
failing to develop someone
creating a strategic development process
helping others succeed/exceed expectations
developing junior individuals (coaching mentoring)

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14
Q

Values Differences

A
Understanding different perspectives
being sensitive to cultural norms
avoiding stereotypes
leading diverse teams
failing in a diversity initiative
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15
Q

Directs work

A

providing direction, deleation and removing obstacles to get work done

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16
Q

Drives Engagement

A

Creating a climate where people are motivated to do their best to help the organization achieve its goals

17
Q

Financial Acumen

A

interpreting and applying an understanding of key financial indicators to make better business decisions

18
Q

Global Perspective

A

taking a broad view when approaching issues using a global lens (understand position of org in global context/impact of global trends on org)

19
Q

Cultivates Innovation

A

Creating new and better was for the org to be successdul - ideas, new way of looking at problems

20
Q

Interpersonal Savvy

A

related openly and comfortable with a diverse group of people (socal tact, rapport, builds relationships)

21
Q

Builds networks

A

effectively builds formal and informal relationship networks internally and externally

22
Q

Nimble learning

A

active learner through experimentation using success and failres - takes on unfamiiar tasks - learns quickly

23
Q

organizational savvy

A

maneuvering comfortably through complex policy, process and people related organizational dynamics
- sensitive to how org functions
deals well with org politics
knows who has power respect and influence

24
Q

Persuades

A

gains commitment and support of others
finds common grounds
maintaining relationships despite dissagreements

25
Q

Plans and Aligns

A

Planning and Prioritizing work to meet commitments alighed with company goal

26
Q

being resilient

A

rebounding from setbacks and adversity

27
Q

Resourcefulness

A

Securing and deploying resources effectively and efficiently
makes the most out of limited resources

28
Q

Drives Results

A

consistently achieving results even when times are tough

29
Q

Demonstrates self awareness

A

using a combination of feedback and reflection to gain insight into personal strengths and weaknesses
(open to critic, admits mistakes and gains insights)

30
Q

Self-development

A

actively seeking new ways to grow and be challenged
taking a job that requires new skills
identifying weaknesses and works on them
persuing professional and personal developemtn
employing ways to learn and grow
learn from experience/mistakes

31
Q

Situational Adaptability

A
adapting behavior to be more effective 
picking up on ques
understanding group dynamics
realizing that old ways no longer work 
responding to feedback
32
Q

Balances Stakeholders

A
anticipating stakeholder concerns
working with external players
balancing different interest 
acting fairly
managing expectations
33
Q

strategic mindset

A

develop and anticipate trends
strategic big picture thinking and planning
posing possible future scenarios

34
Q

Builds Effective Teams

A

building strong teams with diverse skills ans perspectives
team morale and feeling of belonging
fosters open dialogue and collaboration

35
Q

Tech Savvy

A

picking up new tech

advancing performance with new tech

36
Q

Instills Trust

A
Activing consistently
gaining trust of others
keeping confidences
operating with integrity
following through on commitments / your work
37
Q

Drives vision and purpose

A
helping others relate to a vision
communicating a new direction
demonstrating personal commitment 
energizing an unenthusiastic group 
working with a group to develop a vision
38
Q

Optimizes Work Processes

A

simplifying a process
working with someone else’s process - critique modified
designing a process for virtual work
demonstrating continuous improvement
considering a while system and the impacts of changes