Competency Flashcards
1
Q
Ensures Accountability
A
- taking personal responsibility
- setting goals and measuring progress
- clarifying expectations
- Monitoring results
- using feedback loops
2
Q
Action Oriented
A
taking action first seizing opportunities facing difficult problems expending energy and effort managing pace and people
3
Q
Manages Ambiguity
A
making decisions with little information having problems with no clear solution adapting quickly progressing despite uncertainty making changes
4
Q
Attracts Top Talent
A
assessing talent requirements hiring external candidates valuing potential or current skills making a correct assessment of someone making difficult hiring decisions
5
Q
Business Insight
A
keeping current on business trends working for a successful business keep current on competitors developing business knowledge making business decisions * knowledge of industry/ industry savvy
6
Q
Collaborates
A
working across organizational boundaries building relationships sharing credit building credibility collaborating to succeed
7
Q
Communicates Effectively
A
Adapting approach to suit audience connecting with audience helping others see points quickly encouraging expression of ideas using different methods of communication
8
Q
Manages Complexity
A
Developing a process to solve a problem failing to solve a problem identifying root causes finding a problem harder than expected making sense of complex information
9
Q
Manages Conflict
A
handling conflict well telling people things they may not like resolving disagreements with others getting two parties to agree Stepping up to conflicts
10
Q
Courage
A
Challenging someone in authority disagreeing with the status quo delivering a strong negative message challenging someone on an ethical issue taking on challenging assignments
11
Q
Customer Focus
A
Retaining a customer you almost lost Dealing with difficult customer requests confronting customer problems changing approach due to customer input gathering and using customer information
12
Q
Decision Quality
A
making a major decision of high quality making a quick and good decision gather info quickly (decision without all info etc) making difficult decisions getting feedback on decisions
13
Q
Develops Talent
A
Achieving success in developing others
failing to develop someone
creating a strategic development process
helping others succeed/exceed expectations
developing junior individuals (coaching mentoring)
14
Q
Values Differences
A
Understanding different perspectives being sensitive to cultural norms avoiding stereotypes leading diverse teams failing in a diversity initiative
15
Q
Directs work
A
providing direction, deleation and removing obstacles to get work done