Competency Flashcards
Ensures Accountability
- taking personal responsibility
- setting goals and measuring progress
- clarifying expectations
- Monitoring results
- using feedback loops
Action Oriented
taking action first seizing opportunities facing difficult problems expending energy and effort managing pace and people
Manages Ambiguity
making decisions with little information having problems with no clear solution adapting quickly progressing despite uncertainty making changes
Attracts Top Talent
assessing talent requirements hiring external candidates valuing potential or current skills making a correct assessment of someone making difficult hiring decisions
Business Insight
keeping current on business trends working for a successful business keep current on competitors developing business knowledge making business decisions * knowledge of industry/ industry savvy
Collaborates
working across organizational boundaries building relationships sharing credit building credibility collaborating to succeed
Communicates Effectively
Adapting approach to suit audience connecting with audience helping others see points quickly encouraging expression of ideas using different methods of communication
Manages Complexity
Developing a process to solve a problem failing to solve a problem identifying root causes finding a problem harder than expected making sense of complex information
Manages Conflict
handling conflict well telling people things they may not like resolving disagreements with others getting two parties to agree Stepping up to conflicts
Courage
Challenging someone in authority disagreeing with the status quo delivering a strong negative message challenging someone on an ethical issue taking on challenging assignments
Customer Focus
Retaining a customer you almost lost Dealing with difficult customer requests confronting customer problems changing approach due to customer input gathering and using customer information
Decision Quality
making a major decision of high quality making a quick and good decision gather info quickly (decision without all info etc) making difficult decisions getting feedback on decisions
Develops Talent
Achieving success in developing others
failing to develop someone
creating a strategic development process
helping others succeed/exceed expectations
developing junior individuals (coaching mentoring)
Values Differences
Understanding different perspectives being sensitive to cultural norms avoiding stereotypes leading diverse teams failing in a diversity initiative
Directs work
providing direction, deleation and removing obstacles to get work done
Drives Engagement
Creating a climate where people are motivated to do their best to help the organization achieve its goals
Financial Acumen
interpreting and applying an understanding of key financial indicators to make better business decisions
Global Perspective
taking a broad view when approaching issues using a global lens (understand position of org in global context/impact of global trends on org)
Cultivates Innovation
Creating new and better was for the org to be successdul - ideas, new way of looking at problems
Interpersonal Savvy
related openly and comfortable with a diverse group of people (socal tact, rapport, builds relationships)
Builds networks
effectively builds formal and informal relationship networks internally and externally
Nimble learning
active learner through experimentation using success and failres - takes on unfamiiar tasks - learns quickly
organizational savvy
maneuvering comfortably through complex policy, process and people related organizational dynamics
- sensitive to how org functions
deals well with org politics
knows who has power respect and influence
Persuades
gains commitment and support of others
finds common grounds
maintaining relationships despite dissagreements
