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CIVIL SERVICE COMPETENCIES > COMPETENCIES > Flashcards

COMPETENCIES Flashcards

1
Q

Setting Direction (3)

A
  • Seeing the Bigger Picture
  • Changing & Improving
  • Making Effective Decisions
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2
Q

Delivering Results (4)

A
  • Achieving Commercial Outcomes
  • Delivering Value for Money
  • Managing a Quality Service
  • Delivering at Pace
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3
Q

Engaging People (3)

A
  • Leading and Communicating
  • Collaborating & Partnering
  • Building Capacity for All
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4
Q

Seeing the bigger picture (4)

A
  • In-depth understanding and knowledge of how role fits in
  • Wider public needs and national interest
  • Providing activities with the greatest value
  • LT econ/sustainable growth
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5
Q

Changing & Improving
(3 points)

  • Staff (3)
  • Leaders (3)

Doing this well means… (2)

A
  • Take initiative, innovative and seek out opps to create effective change
  • Learning from what has worked as well as what has not, being open to change/improvement and working in ‘smarter’ more focused ways
  • Creating and encouraging a culture of innovation, allowing people to consider and take informed decisions

Doing this well means..
1) Continuously seeking out ways to improve policy implementation and build a leaner, more flexible and responsive Civil Service

2) Making use of alternative delivery models including digital and shared service approaches wherever possible

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6
Q

Making effective decisions (sentence)

  • Staff
  • Leaders (2 big)
A

Use sound judgement, evidence and knowledge to arrive at accurate, expert and professional decisions and advice

Staff: being careful and thoughtful about the use and protection of gov and public info to ensure it’s handled securely and with care

Leaders:

  • Reaching evidence based strategies, evaluating options, impacts etc and security culture around handling info
  • Aim to max return while minimising risk and balancing a range of considerations to provide sustainable outcomes
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7
Q

Civil Service’s Core Values (4)

A
  • Honesty
  • Integrity
  • Impartiality
  • Objectivity
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8
Q

Functions of Civil Service Values

A
  • Integral and key part of the UK gov
  • Supports the gov of the day in developing and implementing its policies, and in delivering public services
  • Civil servants are accountable to ministers
  • Ministers accountable to Parliament
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9
Q

‘Integrity’ means…

A

Putting the obligations of public service above your own personal interests

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10
Q

‘Honesty’ means…

A

Being truthful and open

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11
Q

‘Objectivity’ means…

A

Basing your advice and decisions on rigorous analysis of the evidence

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12
Q

‘Impartiality’ means…(2)

A
  • Acting solely according to the merits of the case

- Serving equally well govs of different political persuasions

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13
Q

Integrity - full description (7)

A
  • Fulfil duties/obligations responsibly
  • Always act in a way that is professional and deserves/retains the confidence of those with whom you have dealings
  • Carry out fiduciary obligations responsiblity
  • Deal with the public and their affairs fairly, efficiently, promptly, sensitively etc - to the best of your ability
  • Ensure you have Ministerial authorisation for any contact with the media
  • Keep accurate official records and handle info as openly as possible within the legal framework
  • Comply with the law and uphold the admin of justice
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14
Q

Honesty - full description (2)

A
  • Set out the facts and relevant issues truthfully, and correct any errors asap
  • Use resources only for the authorised public purposes for which they are provided
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15
Q

Objectivity - full description (3)

A
  • Provide info and advice including advice to ministers, on the basis of the evidence and accurately present the options/facts
  • Take decisions on the merits of the case
  • Take due account of expert/profesh advice
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16
Q

Impartiality - full description (1)

A
  • Carry out your responsibilities in a way that is fair, just and equitable and reflects the CS commitment to equality and diversity
17
Q

Political Impartiality - full description (3)

A
  • Serve the gov - regardless of pol persuasion - to the best of ability despite own political beliefs
  • Act in a way which deserves and retains the confidence of ministers - while at the same time ensuring that you will be able to establish the same relationship with those whom you may be required to serve in some future gov
  • Comply with any restrictions laid down on your political activities
18
Q

Leading and communicating:

Effectiveness in this area is about: (4)

A
  • Showing our pride and passion for public service
  • Communicating purpose with clarity and enthusiasm
  • Championing difference and external experience
  • Supporting principles of fairness of opportunity for all
19
Q

Collaborating and Partnering

People skilled in this area are ___

At all level requires

A

Team players

  • working collaboratively
  • sharing info appropriately
  • building supportive, trusting and professional relationships with colleagues and a wide range of people within colleagues and a wide range of people within/outside CS whilst having the confidence to challenge assumptions
20
Q

Building Capacity for all

Effectiveness in this area is about…

A
  • Having a strong focus on continuous learning for oneself, others and the organisation
  • Being open to learning
  • Keeping one’s own knowledge and skill set current and evolving
21
Q

Achieving Commercial Outcomes

Being effective in this area is about maintaining an __

For all it’s about having a

A

economic, long-term focus in all activities

  • Commercial, financial and sustainable mindset to ensure all activities and services are delivering added value and working to stimulate econ growth
22
Q

Delivering Value for money involves… (1)

For all staff it means…(2)

A

…the efficient, effective and economic use of taxpayers’ money in the delivery of public services

seeking out and implementing solutions which achieve the best mix of quality, and effectiveness for the least outlay

23
Q

Managing a Quality Service

Effectiveness in this area is about…(1)

People who are effective

A
  • Valuing and modelling professional excellence and expertise to deliver service objectives, taking account of diverse customer needs and requirements
  • Plan, organise and manage their time and activities to deliver a high quality, secure, reliable and efficient service, applying programme project and risk management approaches to support service delivery
24
Q

Delivering at pace

Effectiveness in this area means (1)

For all staff it is about..

For leaders it is about… (2)

A
  • focusing on delivery timely performance with energy and taking responsibility and accountability for quality outcomes
  • working to agreed goals and activities and dealing with challenges in a responsive and constructive way
  • building a performance culture where staff are given space, authority and support to deliver outcomes
  • Keeping a firm focus on priorities and addressing performance issues resolutely, fairly and promptly

CIVIL SERVICE COMPETENCIES (6 decks)

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