Competencies

Question 1

Accounts Payable

Answer 1

Money and organization owes its vendors and suppliers.

Question 2

Accounts Receivable

Answer 2

Money the organization’s customers owe the organization.

Question 3

Active Listening

Answer 3

Communication technique to increase the engagement between communicators and their audiences. It involves two-way communication and attention to nonverbal signs that indicate interest in reactions to the message and speaker.

Question 4

Affiliative Leadership Approach

Answer 4

Leadership approach in which the leader creates strong relationships with an inside the team; team members are motivated by loyalty.

Question 5

Affinity Diagramming

Answer 5

Data-sorting technique in which a group categorizes and subcategorizes data until relationships are clearly drawn.

Question 6

Analytical Processing

Answer 6

Applications that can analyze data faster and in more ways than traditional relational databases, offering a multidimensional analysis of business data.

Question 7

Assets

Answer 7

Financial, physical, and sometimes intangible properties and organization owns.

Question 8

Attribution Theory

Answer 8

Motivation theory that states that the way a person interprets the causes for past success or failure is related to the present level of motivation; includes theories of Heider and Weiner.

Question 9

Authenticity

Answer 9

Ability to stay true to values and maintain integrity in both personal and professional lives and, from an organizational perspective, approach to forming and maintaining relationships with colleagues and others in the organization.

Question 10

Authoritative Leadership Approach

Answer 10

Leadership approach in which the leader proposes a bold vision or solution and invites the team to join this challenge.

Question 11

Balance Sheet

Answer 11

Statement of an organization’s financial position at a specific point in time, showing assets, liabilities, and shareholder equity.

Question 12

Balanced Scorecard

Answer 12

Performance management tool that depicts an organizations overall performance, as measured against goals, lagging indicators, and leading indicators.

Question 13

Behavioral Theories

Answer 13

Category of leadership theories that states that leaders influence group members through certain behaviors; includes Blake-Mouton theory.

Question 14

Bribery

Answer 14

Exchange of anything of value to gain greater influence or preference.

Question 15

Business Case

Answer 15

Presentation to management that establishes that a specific problem exists and argues for a proposed solution.

Question 16

Business Intelligence

Answer 16

Ability to use information to gain a deeper understanding of an organization and make sound business decisions.

Question 17

Cash Flow Statement

Answer 17

Statement of an organization’s ability to meet its current and short-term obligations, showing incoming and outgoing, cash, and cash reserves in operations, investments, and financing.

Question 18

Civil Law

Answer 18

Legal system based on written codes (laws, rules, or regulations)

Question 19

Coaching Leadership Approach

Answer 19

Leadership approach in which the leader focuses on developing team members’ skills, believing that success comes from aligning the organization’s goals with employees’ personal and professional goals.

Question 20

Code of Conduct

Answer 20

Principles that guide decision making and behavior in an organization.

Question 21

Coercive Leadership Approach

Answer 21

Leadership approach in which the leader imposes a vision or solution on the team and demands that the team follow this directive.

Question 22

Coercive Power

Answer 22

Power that is created when a leader can punish those who do not follow.

Question 23

Common Law

Answer 23

Legal system in which each case is considered in terms of how it relates to legal decisions that have already been made; evolves through judicial decisions, over time.

Question 24

Confidentiality

Answer 24

Treatment of personal information that has been disclosed to another person or organization.

Question 25

Conflict of Interest

Answer 25

Situation in which a person or organization may benefit from undo influence due to involvement in outside activities, relationships, or investments that conflict with or have an impact on the employment relationship or its outcomes.

Question 26

Consultation

Answer 26

Providing guidance to organizational stakeholders; involves diagnosing problems or identifying opportunities, developing effective solutions, winning support for solutions, and implementing them effectively.

Question 27

Covering

Answer 27

Defensive behavior that occurs when an organization recruits a diverse workforce, but consciously or otherwise, provides assimilation rather than inclusion.

Question 28

Cultural Intelligence

Answer 28

Capacity to recognize, interpret, and behaviorally adapt to multicultural situations and contexts.

Question 29

Cultural Taxation

Answer 29

Additional workload that is generated for members of an underrepresented group due to their requested participation in DE&I efforts.

Question 30

Culture

Answer 30

Basic beliefs, attitudes, values, behaviors, and customs shared and followed by members of a group, which give rise to the group’s sense of identity.

Question 31

Delphi Technique

Answer 31

Technique that progressively collects information from a group of anonymous respondents.

Question 32

Democratic Leadership Approach

Answer 32

Leadership approach in which the leader invites followers to collaborate and commits to acting by consensus.

Question 33

Diversity

Answer 33

The similarities and differences between individuals, accounting for all aspects of one’s personality and individual identity.

Question 34

Due Process

Answer 34

Concept that laws are enforced only through accepted, codified procedures.

Question 35

Emergent Theory

Answer 35

Leadership theory that states that leaders are not appointed but emerge from the group, which chooses the leader based on interactions.

Question 36

Emotional Intelligence

Answer 36

Ability to be sensitive to an understand one’s own and others’ emotions and impulses.

Question 37

Employee Resource Group (ERG)

Answer 37

Voluntary group for employees who share a particular diversity dimension (race, religion, ethnicity, sexual orientation, etc.); also known as affinity group or network group.

Question 38

Enterprise Resource Planning (ERP)

Answer 38

Business management software, usually a suite of integrated applications, that a company can use to collect, store, manage, and interpret data from many business activities.

Question 39

Equity Theory

Answer 39

Theory that states that motivation is based on an employee sense of fairness; the individual compares their perceived value with that of others in similar roles and makes a calculation based on their inputs and outputs.

Question 40

Equity

Answer 40

Amount of owners’ or shareholders’ portion of a business.

Question 41

Expectancy Theory

Answer 41

Motivation theory that states that effort increases in relation to one’s confidence that the behavior will result in a positive outcome and reward; includes Vroom’s theory.

Question 42

Expert Power

Answer 42

Power that is created when a leader is recognized as possessing great intelligence, insight, or experience.

Question 43

Focus Group

Answer 43

Small group of invited persons (typically six to twelve) who actively participate in a structured discussion, led by a facilitator, for the purpose of eliciting their input.

Question 44

Force-field Analysis

Answer 44

Tool designed to analyze the forces favoring and opposing a particular change; a group identifies and ways factors that could influence now come in either a negative or positive manner according to their possible impact and then uses these factors to score different opportunities.

Question 45

Framing

Answer 45

Process of constructing a message so that an audience sees communicated facts in a certain way and is persuaded to take certain action.