Competencies Flashcards
Accounts Payable
Money and organization owes its vendors and suppliers.
Accounts Receivable
Money the organization’s customers owe the organization.
Active Listening
Communication technique to increase the engagement between communicators and their audiences. It involves two-way communication and attention to nonverbal signs that indicate interest in reactions to the message and speaker.
Affiliative Leadership Approach
Leadership approach in which the leader creates strong relationships with an inside the team; team members are motivated by loyalty.
Affinity Diagramming
Data-sorting technique in which a group categorizes and subcategorizes data until relationships are clearly drawn.
Analytical Processing
Applications that can analyze data faster and in more ways than traditional relational databases, offering a multidimensional analysis of business data.
Assets
Financial, physical, and sometimes intangible properties and organization owns.
Attribution Theory
Motivation theory that states that the way a person interprets the causes for past success or failure is related to the present level of motivation; includes theories of Heider and Weiner.
Authenticity
Ability to stay true to values and maintain integrity in both personal and professional lives and, from an organizational perspective, approach to forming and maintaining relationships with colleagues and others in the organization.
Authoritative Leadership Approach
Leadership approach in which the leader proposes a bold vision or solution and invites the team to join this challenge.
Balance Sheet
Statement of an organization’s financial position at a specific point in time, showing assets, liabilities, and shareholder equity.
Balanced Scorecard
Performance management tool that depicts an organizations overall performance, as measured against goals, lagging indicators, and leading indicators.
Behavioral Theories
Category of leadership theories that states that leaders influence group members through certain behaviors; includes Blake-Mouton theory.
Bribery
Exchange of anything of value to gain greater influence or preference.
Business Case
Presentation to management that establishes that a specific problem exists and argues for a proposed solution.
Business Intelligence
Ability to use information to gain a deeper understanding of an organization and make sound business decisions.
Cash Flow Statement
Statement of an organization’s ability to meet its current and short-term obligations, showing incoming and outgoing, cash, and cash reserves in operations, investments, and financing.
Civil Law
Legal system based on written codes (laws, rules, or regulations)
Coaching Leadership Approach
Leadership approach in which the leader focuses on developing team members’ skills, believing that success comes from aligning the organization’s goals with employees’ personal and professional goals.
Code of Conduct
Principles that guide decision making and behavior in an organization.
Coercive Leadership Approach
Leadership approach in which the leader imposes a vision or solution on the team and demands that the team follow this directive.
Coercive Power
Power that is created when a leader can punish those who do not follow.
Common Law
Legal system in which each case is considered in terms of how it relates to legal decisions that have already been made; evolves through judicial decisions, over time.
Confidentiality
Treatment of personal information that has been disclosed to another person or organization.
Conflict of Interest
Situation in which a person or organization may benefit from undo influence due to involvement in outside activities, relationships, or investments that conflict with or have an impact on the employment relationship or its outcomes.
Consultation
Providing guidance to organizational stakeholders; involves diagnosing problems or identifying opportunities, developing effective solutions, winning support for solutions, and implementing them effectively.
Covering
Defensive behavior that occurs when an organization recruits a diverse workforce, but consciously or otherwise, provides assimilation rather than inclusion.
Cultural Intelligence
Capacity to recognize, interpret, and behaviorally adapt to multicultural situations and contexts.
Cultural Taxation
Additional workload that is generated for members of an underrepresented group due to their requested participation in DE&I efforts.
Culture
Basic beliefs, attitudes, values, behaviors, and customs shared and followed by members of a group, which give rise to the group’s sense of identity.
Delphi Technique
Technique that progressively collects information from a group of anonymous respondents.
Democratic Leadership Approach
Leadership approach in which the leader invites followers to collaborate and commits to acting by consensus.
Diversity
The similarities and differences between individuals, accounting for all aspects of one’s personality and individual identity.
Due Process
Concept that laws are enforced only through accepted, codified procedures.
Emergent Theory
Leadership theory that states that leaders are not appointed but emerge from the group, which chooses the leader based on interactions.
Emotional Intelligence
Ability to be sensitive to an understand one’s own and others’ emotions and impulses.
Employee Resource Group (ERG)
Voluntary group for employees who share a particular diversity dimension (race, religion, ethnicity, sexual orientation, etc.); also known as affinity group or network group.
Enterprise Resource Planning (ERP)
Business management software, usually a suite of integrated applications, that a company can use to collect, store, manage, and interpret data from many business activities.
Equity Theory
Theory that states that motivation is based on an employee sense of fairness; the individual compares their perceived value with that of others in similar roles and makes a calculation based on their inputs and outputs.
Equity
Amount of owners’ or shareholders’ portion of a business.
Expectancy Theory
Motivation theory that states that effort increases in relation to one’s confidence that the behavior will result in a positive outcome and reward; includes Vroom’s theory.
Expert Power
Power that is created when a leader is recognized as possessing great intelligence, insight, or experience.
Focus Group
Small group of invited persons (typically six to twelve) who actively participate in a structured discussion, led by a facilitator, for the purpose of eliciting their input.
Force-field Analysis
Tool designed to analyze the forces favoring and opposing a particular change; a group identifies and ways factors that could influence now come in either a negative or positive manner according to their possible impact and then uses these factors to score different opportunities.
Framing
Process of constructing a message so that an audience sees communicated facts in a certain way and is persuaded to take certain action.
