COMPETENCIES Flashcards
relate to the institution’s values, mission and culture; these are competencies that reflect organizational core capabilities and should be possessed by all employees regardless of function.
Core Competencies
Ability to demonstrate a strong desire to promote good governance and establish positive organizational image by following the civil servant’s code of conduct and modelling professional ethics and values as transparency, accountability, participation and effectiveness.
Commitment to Ethical Service and Good Governance
Ability to identify and respond to current and future, internal and external customers’ needs, delivering high quality (efficient and effective) services that meet their needs
Customer Focus
Ability to effectively manage one’s time and resources to complete tasks even in challenging situations; thinking out of the box, considering others’ feedback, and taking accountability for final results
Ensuring Excellent Results
Ability to understand the organization’s mandate, structure, and culture, along with major policies, legislation, and resources which influence its operations
Organizational Sensitivity
relate to skills, knowledge and behaviors needed to perform managerial work and processes; it deals with interactions between individuals or groups of people.
Leadership/Managerial Competencies
Ability to organize one’s own and others workload effectively, efficiently and interdependently; harnessing the energies and commitment of those they lead to achieve results within prescribed timeframes and ensuring optimal use of resources, scanning the environment for possible reinforcements
Planning Work and Managing Teams
Ability to identify and understand issues and consequently define the actual problem by comparing information from different sources, drawing conclusions, and developing appropriate solutions.
Problem-Solving and Decision Making
pertain to specific bodies of knowledge and skills required to perform the defined activities in a function or job. It includes the abilities to use the procedures, techniques and knowledge of a specialized field.
Functional Competencies
Ability to manage accessible and functional systems which facilitate the gathering, developing, and sharing of knowledge and information across the organization to aid the actions and decision making of stakeholders
Managing Knowledge and Information
Ability to develop, evaluate, and determine policies which can influence stakeholders, effectively facilitate the implementation of projects and programs, and help achieve identified goals
Policy Research and Analysis
Ability to establish trust, rapport, and credibility with key customers and stakeholders in order to transform key messages and ideas into productive action and secure support for the actual implementation of programs
Influence
Ability to employ a strategic project-approach, carefully planning and organizing activities within a set timeframe and funding, managing risks and considerations, to achieve specific of deliverables and effectively perform the mandate/function of the different units
Program Development and Management
Ability to develop partners/network of partners and actively maintain good relationships with internal and external stakeholders to establish strategic advantages and meet mutual goals
Relationship building
Ability to understand technical/professional information and skilfully process and utilize them in oral and written forms of communication, using the medium appropriate for target audience.
Effective Communication
Ability to demonstrate depth of knowledge and skills that is unique to one’s field of work
Technical Proficiency/Field Expertise
Things a person consistently thinks about or wants that cause action
– motives drive, direct and select behaviour towards certain actions
Motives
Physical characteristics and consistent responses to situations
Traits
A person’s attitude value or self-image
– A person’s values are reactive or respondent
motives that predicts what a person would do in the short run.
Self-concept
It is a process of identifying key competencies for an
organization and/or a job and incorporating those competencies throughout the various process (ex: job evaluation, training, recruitment) of the organization.
Competency Mapping
