Competencies Flashcards
- JUDGMENT AND DECISION MAKING – Accurately assesses situations, seeks new information if necessary, and applies all available information to reach sound conclusions/formulate effective response.
REQUIRED LEVEL:
LEVEL 2: General information and guidance to assist in responding to a variety of situations across a range of circumstances are provided.
LEVEL 3: Little guidance available for responding to a wide range of complex situations with far-reaching and/or enduring consequences.
SUPERIOR PERFORMANCE:
“Safety first.” Places avoidance of injury or property damage above all
other job requirements. Mentions the need to follow safe work practices to co-workers. Actively seeks ways to avoid injury.
Examples of Behavioral Indicators:
* Effectively responds to atypical situations.
* Asks questions or otherwise obtains additional relevant information to make a decision.
* Formulates a decision and necessary actions based on available facts. Correctly infers appropriate response based on information provided and existing policies, personal experience, and/or consultation with others.
* Discusses conclusions/possible responses with others before taking action as necessary.
* Considers impact of decisions on all affected parties.
- SAFETY FOCUS – Performs work in a way that minimizes risk of injury to self or others.
REQUIRED LEVEL:
LEVEL 2: Follow safety rules/procedures; avoid known hazards in the work environment.
LEVEL 3: Carefully follow safety rules and procedures and consistently use all necessary safety equipment.
SUPERIOR PERFORMANCE:
“Safety first.” Places avoidance of injury or property damage above all
other job requirements. Mentions the need to follow safe work practices to co-workers. Actively seeks ways to avoid injury.
Examples of Behavioral Indicators:
* Wears seat belt.
* Ensures safe physical work environment by taking actions such as eliminating unstable stacks of materials, closing drawers so filing cabinets will not tip over, and keeping pathways clear of tripping hazards.
* Reviews safety procedures before beginning each job with known hazards.
* Follows safety procedures while performing work even when it takes more time.
* Uses safety equipment such as goggles, gloves, and earplugs as required or warranted.
* Frequently checks safety equipment for proper condition and operation.
- COMPOSURE – Maintains composure in difficult circumstances.
LEVEL REQUIRED:
LEVEL 3: Exude confidence in a wide variety of circumstances made difficult
by many potent, diverse factors.
SUPERIOR PERFORMANCE:
Remains poised when confronted with undue complaint or criticism. Confidently defends position when challenged.
Examples:
* Maintains calm, composed demeanor in all work situations.
* Restates position when appropriate.
* Asserts viewpoints when others ignore or debase them.
* Acknowledges difficulties, but is not overcome by them.
- JOB INTEREST – Seeks out and participates in training and other experiences relevant to performance of a specific type of work to obtain employment in that field.
LEVEL REQUIRED:
LEVEL 3: In-depth knowledge relevant to the job and the ability to promptly assume job responsibilities have been provided by extensive education, training, and/or experience and possibly having a mentor.
SUPERIOR PERFORMANCE:
Has pursued education, training, experience and/or other activities to provide preparation specific to the field of work to the greatest extent possible.
Examples of Behavioral Indicators:
* Learned about job (field of work) by talking to people in it, observation, reading, and/or internet searches.
* Successfully completed job-specific courses or certification program.
* Acquired a mentor through a formal program or informally.
* Performs volunteer work within the field of work desired.
* Completed a college degree program related to the field.
- JOB KNOWLEDGE – Knows information required to perform a specific job. Includes both widely available courses of study (for example, chemistry, human resources management, graphic arts) and City-specific information (parking regulation and ticketing practices; purchasing procedures; provisions of the City Charter).
LEVEL REQUIRED:
LEVEL 2: Knowledge is substantive and may be defined by an external trade, field, or profession. Situations in which it is applied vary and, as such, require breadth and depth of understanding.
LEVEL 3: Knowledge is abstract, conceptual, and/or complex and may be supported by a well-defined academic discipline or authoritative sources (e.g., laws, ordinances, government guidelines/regulations/codes). Situations in which it is applied may vary greatly or be novel.
SUPERIOR PERFORMANCE:
Expertise in technical job information sufficient to serve as a resource to others. May develop training manuals/ programs and/or give internal and/or external presentations related to work.
Examples of Behavioral Indicators:
* Performs work correctly/avoids technical (job content related) errors.
* Answers technical questions about work accurately.
* Asks few technical questions about the performance of routine work activities.
* Offers advice (“coaching”) to new employees regarding their work.
* Develops training programs for other employees.
* Sought out as a source of information by others.
- TEAMWORK – Interacts effectively with others to achieve mutual objectives; readily offers assistance to others to facilitate their goal accomplishment.
LEVEL REQUIRED:
LEVEL 3: Work effectively as a part of an interdependent team (your work gets done only if the work of the whole team is done; evaluation of team performance is more relevant than individual performance).
SUPERIOR PERFORMANCE:
Sees the team as a whole; acknowledges that performance of the team is what in reality is evaluated by others. If anyone fails, everyone on the team fails.
EXAMPLES of Behavioral Indicators:
* Discusses work-related matters with co-workers.
* Offers and requests assistance readily.
* Offers and is receptive to suggestions.
* Identifies problems with workflow that will prevent team from accomplishing its goals.
* Provides constructive criticism and feedback to team members to improve overall functioning of team.
* Assigns credit to team for accomplishments.
- CREDIBILITY – Is truthful and sincere; objectively and clearly provides all pertinent information rather than being vague, omitting negative information or only stating what listeners “want to hear.”
LEVEL REQUIRED:
LEVEL 1: Freely and openly share accurate job-related information with coworkers.
LEVEL 2: Provide complete, accurate information to other City employees and members of the public.
LEVEL 3: Represent department to the Mayors’ Office, City Council, City Commissions, and/or department heads, and/or to external organizations, professional associations, and/or the media.
SUPERIOR PERFORMANCE:
Information provided is complete and accurate, and includes any negative information or
information contrary to self interest. Does not attempt to be vague or put a “spin” on negative information to make it appear more positive.
EXAMPLES:
* Admits mistakes.
* Information provided is consistent (not contradictory or stating different things to different people).
* Answers questions directly and thoroughly.
* Shares credit for achievements.
* Acts in the best interest of the organization, not self interest.
- ORAL COMMUNICATION – Communicates orally in a clear, concise, and effective manner.
LEVEL REQUIRED:
LEVEL 2: Obtain/provide/present general and/or job-specific information orally to a variety of others in various situations.
LEVEL 3: Obtain/provide/present a diverse array of information orally at varying levels of complexity to a wide range of others across many different situations and circumstances.
SUPERIOR PERFORMANCE:
Speech is direct and to the point. Speaks convincingly and with authority when appropriate. Maintains sensitivity to the audience while providing thorough information with the appropriate level of detail through the use of precise language.
EXAMPLES:
* Audience clearly understands the intended message.
* Rarely must repeat information in response to questions.
* Refrains from use of unnecessary words, phrases, or jargon.
* Provides a level of detail appropriate to the situation (avoids too much or too little detail).
* Speaks at a level appropriate to the audience in terms of terminology, sentence structure, and simplicity/complexity of ideas expressed.
* Uses words with precision (vocabulary) to convey exact information.
COMPETENCIES
- Judgment and Decision Making
- Safety Focus
- Composure
- Job Interest
- Job Knowledge
- Teamwork
- Credibility
- Oral Communication
Job Knowledge, including knowledge of:
Federal, State, and Departmental laws, rules, and regulations governing the operation and piloting of vessels in the Port of Los Angeles; necessary communication equipment for use while piloting a vessel, such as radio telephones and/or portable radios; radar equipment and electronic navigation devices and their use, such as reading radar overlays and interpreting information in the Electronic Chart Display and Information System (ECDIS); maritime laws pertaining to the pilot-master relationship, including their duties and responsibilities when piloting the vessel; and other necessary knowledge, skills, and abilities.
Safety Focus, including:
navigation principles necessary to pilot a vessel in to or out of the Port of Los Angeles.
