COMPETENCIES Flashcards
OPTIMIZES WORK PROCESSES
I know the most effective and efficient processes to get things done, with a focus on continuous improvement.
I’m skilled because:
I identify and create the processes necessary to get work done.
I separate and combine activities into efficient workflow.
I design processes and procedures that allow managing from a distance.
I seek ways to improve processes, from small tweaks to complete reengineering.
I’m talented because:
• I figure out the processes necessary to get things done.
• I separate and combine tasks into efficient and simple workflow.
• I think about the whole system.
• I focuse my efforts on continuous improvement; I have a knack for identifying and seizing opportunities for synergy and integration.
DRIVES RESULTS
I consistently achieve results, even under tough circumstances.
I’m skilled because:
I have a strong bottom-line orientation.
I persist in accomplishing objectives despite obstacles and setbacks.
I have a track record of exceeding goals successfully.
I push myself and help others achieve results.
I’m talented because:
• I set aggressive goals and have high standards.
•I am consistently one of the top performers.
• I pursue everything with energy, drive, and the need to finish.
• I persist in the face of challenges and setbacks.
• I always keep the end in sight; and put in extra effort to meet deadlines.
MANAGES COMPLEXITY
I make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
I’m skilled because:
I ask the right questions to accurately analyze situations.
I acquire data from multiple and diverse sources when solving problems.
I uncover root causes to difficult problems.
I evaluate the pros and cons, risks and benefits of different solution options.
I’m talented because:
• I readily distinguish between what’s relevant and what’s unimportant to make sense of complex situations.
• I look beyond the obvious and do not stop at the first answers.
• I analyze multiple and diverse sources of information to define problems accurately before moving to solutions.
CUSTOMER FOCUS
I build strong customer relationships and deliver customer-centric solutions.
I’m skilled because:
I gain insight into customer needs.
I identify opportunities that benefit the customer.
I build and deliver solutions that meet customer expectations.
I establish and maintain effective customer relationships.
I’m talented because:
• I anticipate customer needs and provide services that are beyond customer expectations.
• I use customer insights to drive and guide the development of new offerings.
• I serve as a strategic partner to build, grow, and maintain profitable and long-lasting relationships with key accounts.
COMMUNICATES EFFECTIVELY
Develope and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.
I’m skilled because:
I am effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels.
I attentively listens to others.
I adjust to fit the audience and the message.
I provide timely and helpful information to others across the organization.
I encourage the open expression of diverse ideas and opinions.
I’m talented because:
• I deliver messages in a clear, compelling, and concise manner.
• I actively listen and check for understanding.
• I articulate messages in a way that is broadly understandable.
• I adjust communication content and style to meet the needs of diverse stakeholders.
• I model and encourage the expression of diverse ideas and opinions.
DECISION QUALITY
I make good and timely decisions that keep the organization moving forward.
I’m skilled because:
I make sound decisions, even in the absence of complete information.
I rely on a mixture of analysis, wisdom, experience, and judgment when making decisions.
I consider all relevant factors and use appropriate decision-making criteria and principles.
I recognize when a quick 80% solution will suffice.
I’m talented because:
• I decisively make high-quality decisions, even when based on incomplete information or in the face of uncertainty.
• I actively seek input from pertinent sources to make timely and well-informed decisions.
• I skillfully separate opinions from facts.
• I am respected by others for displaying superior judgment.
TECH SAVVY
I anticipate and adopt innovations in business-building digital and technology applications.
I’m skilled because:
I anticipate the impact of emerging technologies and make adjustments.
I scan the environment for new technical skills, knowledge, or capabilities that can benefit business or personal performance.
I reject low-impact or fad technologies.
I readily learn and adopt new technologies.
I’m talented because:
• I continually scan the environment for technology breakthroughs.
• I experiment with a wide range of existing technologies while applying new and emerging options that can enhance organizational outcomes.
• I encourage others to learn and adopt new technologies.
ACTION ORIENTED
I take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
I’m skilled because:
I readily take action on challenges, without unnecessary planning.
I identify and seize new opportunities.
I display a can-do attitude in good and bad times.
I step up to handle tough issues.
I’m talented because:
• I quickly and decisively take action in fast-changing, unpredictable situations.
• I show a tremendous amount of initiative in tough situations; I’m exceptional at spotting and seizing opportunities.
DRIVES ENGAGEMENT
I create a climate where people are motivated to do their best to help the organization achieve its objectives.
I’m skilled because:
I structure the work so it aligns with people’s goals and motivators.
Empowers others.
I make each person feel his/her contributions are important.
I invite input and share ownership and visibility.
I show a clear connection between people’s motivators and the organizational goals.
I’m talented because:
• I create a positive and motivating working environment.
• I know what motivates different people and align accordingly.
• Gives others appropriate latitude to get work done.
• I invite input from others.
• I make people feel that their contributions are visible and valued.
MANAGES AMBIGUITY
I operate effectively, even when things are not certain or the way forward is not clear.
I’m skilled because:
I deal comfortably with the uncertainty of change.
I effectively handle risk.
I can decide and act without the total picture.
I am calm and productive, even when things are up in the air.
I deal constructively with problems that do not have clear solutions or outcomes.
I’m talented because:
• I am energized when faced with ambiguity and uncertainty.
• I make significant progress and remain calm and composed, even when things are uncertain.
• I manage the risk that comes with moving forward when the outcome isn’t certain.
• I adapt quickly to changing conditions.
COLLABORATES
I build partnerships and work collaboratively with others to meet shared objectives.
I’m skilled because:
I work cooperatively with others across the organization to achieve shared objectives.
I represent my own interests while being fair to others and their areas.
I partner with others to get work done.
I credit others for their contributions and accomplishments.
I gain trust and support of others.
I’m talented because:
• I model collaboration across the organization.
• I facilitate an open dialogue with a wide variety of contributors and stakeholders.
• I balance my own interests with others’.
• I promote high visibility of shared contributions to goals.
INTERPERSONAL SAVVY
I relate openly and comfortably with diverse groups of people.
I’m skilled because:
I relate comfortably with people across levels, functions, culture, and geography.
I act with diplomacy and tact.
I build rapport in an open, friendly, and accepting way.
I build constructive relationships with people both similar and different to myself.
I pick up on interpersonal and group dynamics.
I’m talented because:
• I proactively develop relationships with a wide variety of people.
• I build immediate rapport, even when facing difficult or tense situations.
• I understand interpersonal and group dynamics and react in an effective manner.
• I engage input from others constantly and listen with empathy and concern.
MANAGES CONFLICT
I handle conflict situations effectively, with a minimum of noise.
I’m skilled because:
I step up to conflicts and see them as opportunities.
I workout tough agreements and settle disputes equitably.
I facilitate breakthroughs by integrating diverse views and finding common ground or acceptable alternatives.
I settle difference in productive ways with minimum noise.
I’m talented because:
• I anticipate conflicts before they happen, based on knowledge of interpersonal and group dynamics.
• I ask questions and listen closely to all issues presented by stakeholders.
• I find common ground and drive to consensus, ensuring that all feel heard.
• I defuse high-tension situations effectively.
NIMBLE LEARNING
I actively learn through experimentation when tackling new problems, using both successes and failures as learning fodder.
I’m skilled because:
I learn quickly when facing new situations.
I experiment to find new solutions.
I take on the challenge of unfamiliar tasks.
I extract lessons learned from failures and mistakes.
I’m talented because:
- I try multiple times using multiple methods to find the right solution.
- I view mistakes as opportunities to learn.
- I enjoy the challenge of unfamiliar tasks.
- I seek new approaches to solve problems.
BEING RESILIENT
I rebound from setbacks and adversity when facing difficult situations.
I’m skilled because:
I am confident under pressure.
I handle and manage crises effectively.
I always maintain a positive attitude despite adversity.
I bounce back from setbacks.
I grow from hardships and negative experiences.
I’m talented because:
- I stay focused and composed in stressful situations.
- I maintain a positive attitude and forward-thinking approach despite troubling circumstances or setbacks.
- I take constructive action to navigate difficulties or obstacles.
- I am viewed as a source of confidence in high-stress situations.
