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Company Officer - Sheet1 (1) Flashcards

1
Q

Questions

A

Answers

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2
Q

NFPA ___ (2014) for Level I and Level II Fire Officers. pg 1 (OTQ 17-3)

A

1021

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3
Q

NFPA 1021 places fire officers in how many categories or levels? pg 3

A

Level 1 - First line supervisor (supervisior), Level 2 - mid level supervisor (supervisor/managerial), Level 3 - first line manager (managerial/administraive), Level 4 - department manager or chief (adminstrative)

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4
Q

IAFC places fore officers in how many categories or level? pg 3

A

Level 1 - supervising fire officer (all company officers), Level 2 - Managing fire officer (battalion, district, and assistant chiefs), Level 3 - Administrative fire officer (administrative chiefs in charge of divisions or bureaus within the department), Level 4 - executive fire officer (department chief)

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5
Q

What are the largest single officer group? pg 3

A

Company officers.

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6
Q

_____ is instructions that emphasizes job specific learnig objectives, and traditional skill based teaching. pg 5

A

Training

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7
Q

_____ involves instructions that emphasizes knowledge based learnign aobjectives that are not tied to a specific job. pg 5

A

Education

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8
Q

National Fire Protection Ass (NFPA) 1021, standard for fire officer professional qualifications, sets guidelines for qualification to the ____. pg 16 (OTQ: DC 2023)

A

Fire Officer Level I

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9
Q

The company officer’s most important task is to ensure the ____of the unit’s personnel. pg 17

A

Safety

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10
Q

What are the challenges a new officer will encounter? pg 19

A

Leadership, Ethics, Supervision, Responsiblity, Authority

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11
Q

Leadership - officers must begin to cultivate the leadership skills needed to ensure that a unit operates ____. Pg 19

A

Safet, effectively, and efficiently

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12
Q

Ethics - the officer is a role model for subordinate members of the ____. Pg 19

A

Unit, peers, and even the public

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13
Q

Supervision - company officer level supervision may be the most ____ type of supervision. Pg 19

A

Difficult

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14
Q

Responsibility - a new officer is now responsible for the his/her own actions and ____. Pg 19

A

Subordinates

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15
Q

Authority - Officers must laern what authority is lefitimetaly assigned to the position and how to apply it in a fair and ____ manner. pg 19 (OTQ: DC 2023)

A

Equitable

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16
Q

Company officers know the only person they can change is ____ pg 22

A

Themselves

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17
Q

A new officer should rarely resort to using ____ as a reason for compliance. Pg 23

A

Rank

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18
Q

The duties of a fire officer are? Pg 24

A

Human resource management, community and government relationships, administration, inspection and investigation, emergency service delivery, health and safety.

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19
Q

J.P.R. pg 24

A

Job preference requirements

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20
Q

Define manager. pg 24

A

Individual who accomplished organizational objectives through effective and efficient handling of material and Human Resources.

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21
Q

They must realize that the success of any fire and ems organization is directly proportional to its ____. pg 24

A

Community involvement

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22
Q

Upon arrival, the first arriving company officer must develope and initate an ____ in accordance with local policy. pg 26

A

Incident actino plan (IAP), an incident safety plan (ISP), and establish the incident command system (ICS)

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23
Q

In North America fire and ems organizations the top official is called the ____. pg 31

A

Fire chief, commisioner, chief executive offier (CEO)

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24
Q

The most common organizational struture used in fire/EMS and is defined as having an uninterrupted series of steps or chain of comman. pg 32

A

Scalar

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25
Q

What group is defined as those who deliver services to the public or external customer; typical functions include fire suppression, EMS, inspections, education, and investigations? pg 33

A

Line personnel

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26
Q

What group is deined as those who provided support to the line personnel or internal customers; typical functions are training, logistics, and personnel admin? pg 33

A

Staff personnel

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27
Q

____ refers to the legal ability of an individual to male and implement decisions for which the individual is held accountable. pg 34

A

Authority

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28
Q

____ relates to the empowered duties o an ofical to perform certain task. pg 34

A

Auhtoiry

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29
Q

What are the two type of decision making models? pg 34

A

Centralized and decentralized

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30
Q

Decisions are made by one person at the top of the structure. pg 34

A

Centralized

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31
Q

Decisions are made at a lower level (basically delegation of suthority, with the effects of the decision reported through structure.

A

Decentralized

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32
Q

What needs to be done to ensure that decentralized decision making is effective? pg 34

A

Chief must ensure that all members understand the direction, values, and goals of the organization

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33
Q

In a decentralized model, decesion making authority is limited to only those tasks over which personnel have been given ____. pg 34

A

Authority

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34
Q

____ of suthority allows for the expeditious handling of most matters. pg 35

A

Decentralization

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35
Q

____ is the process of providing subordinates with the authority, direction, and resources needed to complete an assignment. pg 35

A

Delegation

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36
Q

When assigning a task, the company officer should: pg 35

A

Describe the task and overall goal, identify available resources, and identify time and safety

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37
Q

____ states that each subordinate must have only one supervisor. pg 35

A

Unity of Command

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38
Q

____ is the path of responsibility from the top of the organization to the bottom and vice versa. pg 36

A

Chain of Command

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39
Q

The process of going around a link in the chain of command to deal with an issue. pg 36

A

Side Stepping

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40
Q

____ can be destructive to organizatinal unity and cohessiveness. pg 36

A

Side Stepping

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41
Q

Notifying one’s supervisor that one wishes to take an issue to the supervisor’s supervisor. pg 36

A

Skip level notification

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42
Q

____ is a organizational principle that allows workers to report to more than one supervisor. pg 37

A

Functional supervision

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43
Q

____ is often useful when the distinction between line and staff functions become blurred. pg 37

A

Functional supervision

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44
Q

____ refers to the number of subordinates and/or number of functions that one individual can effectively supervise. pg 37

A

Span of Control

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45
Q

Span of controll is between ____? pg 37

A

3-7

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46
Q

The National Incident Management System-Incident Command System (NIMS-ICS) suggest an optimum ____ for span of control. pg 37

A

5

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47
Q

____ consists of dividing large jobs into smaller tasks to be assigned to specific individuals. pg 39

A

Division of labor

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48
Q

Work groups may be created based upon ____. pg 39

A

Type of task, geographical area, time of year or season, available resources, and skills specialization.

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49
Q

All positions within the organization must be clearly defined for the ____ principle to be effective. pg 39

A

Division of labor

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50
Q

____ enables different companies to work together well because each company officer understands the capabililties, requirements, and needs of the other.

A

Cross training

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51
Q

Common public jurisdictions that provide fire and EMS protection include: pg40

A

Municpal, county, fire district, state/provincial, federal, tribal

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52
Q

Functional division of the lowest level of local government.

A

Municipal

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53
Q

The size of the municipal fire and EMS organizations depends primarily on ____? pg 41

A

the size of the population and geographic area served.

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54
Q

Funding to support the operation of a career, combination, paid-on-call, or a volunteer fire department is part of the municipal budget and is usually obtained through ____? pg 41

A

The collection of taxes

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55
Q

The department’s budget generally is set on an ____basis and must address all department expenses, including ____. pg 42

A

Annual. Apparatus and equipment purchases and maintenance, operating expenses and funding for personnel wages and benefits.

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56
Q

The second level in local government in normally ____. pg 42

A

The county

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57
Q

County fire and EMS generally protect large areas of ____. pg 42

A

unicorporated land that contain large populations.

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58
Q

Designated geographic area where fire protection is provided, usually through a supporting tax, or an area where fire prevention codes are enforced. pg 42

A

Fire district

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59
Q

Is a term given to an area that lies outside of taxpayer supported of funded juristriction. Usually rural and sparsely populated. pg 42

A

No Man’s Land

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60
Q

Generally, state/provincial emergency fire supression companies are organized for ____. pg 43

A

Forest fire, willand, and urban interface fires.

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61
Q

Territory occupied by one of the constituent adminstrative districts of a nation whose rights are defined by a constitution. pg 43

A

State/provincial

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62
Q

____ fire and ems exist to protect federal lands and property. pg 43

A

Federal

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63
Q

National level of government such as the U.S. and Canada.

A

Federal

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64
Q

The ____ provides training courses for all pard, volunteer, and combination/composite organizations throughthe ____ as well as the ____. pg 43

A

U.S. Fire Administration (USFA). National Fire Academy (NFA), Emergency Management Institute (EMI)

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65
Q

The ____ operates fire and ems organizations on military installations in the continental U.S. and foreign countries. pg 43

A

U.S. Department of Defense

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66
Q

____ are more and more frequently supplying fire and ems protection for the DoD. pg 43

A

Civil service (nonmilitary) personnel, civilian contractors, or local municipal organizations

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67
Q

The Canadian Defense Department oversees military and civilian fire and ems organizations operating in ____ installations in and around North America.

A

35

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68
Q

Term that describes the government structure of Native American and Aboriginal Peoples of North America. pg 44

A

Tribal

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69
Q

There are ____federaly recognized Native American tribal governments within the US. pg 44

A

562

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70
Q

How many acres of land do the tribal governments reside on, which the US government holds in trust. pg 44

A

55.7 million

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71
Q

____ trains, equips and funds fire and ems organizations while members of the tribe living on each reservation staff the organizations. pg 44

A

The US Bureau of Indian Affairs (BIA)

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72
Q

In Canada, the Department of Indian and Northern Affairs provides similar suuport to the ____ officially recognized bands of Aborignal People of Canada (First People). pg 44

A

633

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73
Q

Private ems organizations fall into three catergories. pg 44

A

Industrail fire brigades, for profit fire and ems, and private nonprofit fire and ems

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74
Q

Many commercial facilities, such as, oil refineries, checmical processing plants, research facilites, marine port facilities adn airports (both public and private maintain ____ or other emergency response teams. pg 44

A

Industrail fire brigades

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75
Q

Funding for the noprofit fire and ems must meet the requirements of the ____? pg 45

A

US tax code 501(c)(3)

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76
Q

Volunteer firefighters staff approxiametly ____ of fire and ems pg 46

A

70%

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77
Q

What are the 3 types of aid agreement? pg 47

A

Mutual, automatic, and outside aid

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78
Q

Reciprocal assistance from one fire and ems to another during an emergency based upon prearranged agreement. pg 47

A

Mutual aid

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79
Q

Written agreement between two or more agencies to auto dispatch predetermined resourcses to any fire or other emergency reported in the geographical are covered by the agreement. pg 47

A

Automatic aid

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80
Q

Assistance from agencies, industries, or fire departments that are not part of the agency having jurisdiction over the incident. pg 47

A

Outside aid

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81
Q

Aid agreements may be ____ but should be ____. pg 47

A

Verbal, written

82
Q

____ should be considered contracts and reviewed by legal departments and approved by the governing bodies. pg 47

A

Aid agreements

83
Q

____ is similar to mutual aid except that payment, such as a per response or an annual fee, rather than reciprocal aid is made by one organization the the other. pg 49

A

Outside aid

84
Q

EMAC stands for? pg 49

A

Emergency Management Assistance Compact

85
Q

MABAS stands for? pg 49

A

Mutual Aid Box Alarm System

86
Q

The US Congress created EMAC in ____ as a national disater relief compact to link the resources. pg 49

A

1996

87
Q

MABAS is an agreement between the fire and emergency response agencies of ____ and _____. pg 49

A

Nothern Illinois, Southern Wisconsin

88
Q

Leadership traits are. pg 56

A

Supervisory, decisiveness, intelligence, self assurance, initiative, desire for professional success, integrity, personal security, sense of priority, vision, industriouness, interpersonal skills, empowerment, innovation and creativity, consistency, preparedness, proactiveness.

89
Q

Planning, organizing, directing, and controlling in order to coordinate the efforts of the unit to accomplish objectives. pg 56

A

Supervisory ability

90
Q

Making decisions quickly and effectively. pg 56

A

Decisiveness

91
Q

Using logic and reason in making decisions. pg 56

A

Intelligence

92
Q

Demonstrating self confidence when making decisions. pg 56

A

Self assurance

93
Q

Accomplishing goals and objectives with a minimum of supervision

A

Initiative

94
Q

Gaining additional responsibility and influence within the organization. pg 56

A

Desire for professional success

95
Q

Applying consistently a set of morals or values to the decision making process. pg 56

A

Integrity

96
Q

Being secure in the leadership position. pg 56

A

Personal security

97
Q

Determining an effective order of action to achieve a desired outcome. pg 56

A

Sense of priority

98
Q

Having a dream or concept of the wat things can or should be. pg 56

A

Vision

99
Q

Working hard to fulfill duties. pg 56

A

Industriousness

100
Q

Working successfully with other to accomplish tasks. pg 57

A

Interpersonal skills

101
Q

Providing support for other to succeed in accomplishing organizational and personal goasl. pg 57

A

Empowerment

102
Q

Seeking continously new and imaginative methods for accomplishing the mission of the organization. pg 57

A

Innovation and creativity

103
Q

Applying proceedures, policies, rewards , and discipline evenly and fairly over time. pg 57

A

Consistency

104
Q

Being ready for potential situations. pg 57

A

Preparedness

105
Q

Anticipating, embrassing, and meeting change. pg 57

A

Proactiveness

106
Q

An evaluation method that incorporates feedback from multiple sources such as the worker, his/her peers, supervisors, subordinates, and customers. pg 57

A

360 degree feedback evaluation

107
Q

____ is the ability to identify components of a situations, assess the needs for action, determine the nature of intervention, initiate action, and to be preceived as having the abilty to take this action. pg 58

A

Command presence

108
Q

What are the 8 steps to create command presence? pg 58

A

Determine the situation, know the resources available, develope strategy and tactics, listen to all points of view, make the decision, implement the decision, evaluate the decision and modify if needed, take responsilbility

109
Q

Are the agreed upon philosophical prinsiples that define what is correct and proper behavior for the members of a society. Sometimes called morals. pg 59

A

Ethics

110
Q

Is a trait that individuals learn primarily from their families and secondarily from religion, education, society, friends, and peers. pg 60

A

Ethical behavior

111
Q

Ethic 3 step check pg 60

A

Is it legal, is it fair, how will it make me feel

112
Q

Some causes of unethical behavior in the fire and ems are: pg 60

A

Violation of moral principles, bottom line mentality, short cuts, exploitive mentality

113
Q

What are the four main reasons for lying? pg 61

A

Basic needs, affiliation, self esteem, self gratification

114
Q

This code is a brief, one or two page statement of the organization’s values and the expected behavior both of the management and members. pg 62

A

Code of ethics or ethics policy

115
Q

The process of directing, overseeing, and controlling the activities of other individuals. pg 63

A

Supervision

116
Q

Refers to the administration and control of projects, programs, situations, or organizations. pg 64

A

Management

117
Q

____ are often assigned management duties over functions. pg 64

A

Level II Fire Officer

118
Q

____ is anyone who is responsible for the activities of one or more subordinates. pg 64

A

A supervisor

119
Q

What is the most effect method for assisting employees on how to resolve personal problems. pg 65

A

The employee assistance program (EAP)

120
Q

A pattern of thinking that includes self deception, peer pressure, and conformity to group ethics and values. pg 66

A

Groupthink

121
Q

What is the best tool for combating groupthink? pg 66

A

Diversity

122
Q

What does the acronym SMART stand for? pg 67

A

Specific (conduct an annual assessment), Measureable (can be measured at the end of June), Attainable (reasonable time has been provided to complete this task), Realistic (this trait should be a regular duty of a company officer), Timely (based on when all assessments must be completed and submitted)

123
Q

Commanding officers must communicate instructions ____ at emergency incidents. pg 67

A

Clearly and concisely

124
Q

What is the four stage developement model? pg 69

A

Forming (trust and respect develope/become part of the group), Storming (provide explanations for decisions/ reduce the time spent in the storm), Norming (ensure the norms dont voilate the sense of decency), Performing (maintain team spirit)

125
Q

____ is a process fo giving motivational direction, positive reinforcement, and constructive feedback to employees in order to maintain and improve their performance. pg 72

A

Coaching

126
Q

An effective coach helps a subordinate ____, ____, ____. pg 72

A

Establish a goal, determine how to reach it, and provides sugestions when they are requested.

127
Q

____ is a formal process which assists paticipants in identifying and resolving personal, behavioral, or career problems that are adversely affectiving performance. pg 72

A

Counseling

128
Q

____ should occur in private, and a record should be kept of the session. pg 72

A

Counseling

129
Q

What are the four steps of counseling? pg 72

A

Describe the current performance, Describe the desired performance, Gain a commitment for change, Foolow up the commitment.

130
Q

____ is used to better perpare individuals for their roles and responsibilities within the oganization under the direction of a positive model. pg 73

A

Mentoring

131
Q

Mentors should not be ____ to the subordinate. pg 73

A

A direct supervisor

132
Q

In the US Air Force, ____ supervisors serves as the ____ mentor for each subordinate. pg 73

A

Immediate, primary.

133
Q

Acknowledge the accomplishment of objectives ____. pg 73

A

As soon as possibile

134
Q

What are the four functions of the management process? pg 75

A

Planning, Organizing, Directing, Controlling

135
Q

An effective company officer must possess the following management skill? pg 76

A

Admin skills, Human and communications skills, and conceptual and decision making skills

136
Q

What are the two broad categories in regards to palnning? pg 76

A

Standing (SOP/SOG), Single use (accomplish a specific job within a short amount of time)

137
Q

What are the other categories that planning goes into? pg 76

A

Strategic (chart the course, subjective), operational/admin (factors that are within the control o the organization/fact based and objective), contingency (alternated plans)

138
Q

A statistical tool used in project management that is designed to analyze and represent the tasks involved in completing a given project. pg 77

A

Program (or project) evaluation and review technique (PERT) chart

139
Q

____ are the most important resources available to the fire and ems, and company officer must always consider personnel safety above all else. pg 81

A

Personnel

140
Q

What are the 5 steps of the planning process? pg 82

A

Identify, Select, Design, Implement (Perform the selected activity or supervise crew members in the activity that will mitigate the problem), Evaluate

141
Q

Where did the Operational Planning “P” orginate from? pg 83

A

The US Coast Guard

142
Q

New guy responsibilties include. pg 84

A

Care and cleaning of rig and tools, cleaning stations, radio watch, interacting with customers

143
Q

Probationary periods are usually from ____? pg 84

A

6 to 18 months

144
Q

Expectations of new personnel must be explained in clear, concise, and understandable terms and ____. pg 85

A

should also be in written form

145
Q

A favorable work environment includes complaince with ____, ____,____, ____. pg 86

A

Organizational policies, practices, proceedures, and the law

146
Q

An unfavorable work envirnoment is when ____? pg 86

A

pattern of offensive conduct or behavior, sexual harassment, hazing

147
Q

Involves both hostile work place and attempts by supervicors to use their power to gain sexual favors from employee. May have legal repercussions on both officers and organizations. pg 86

A

Sexual harassment

148
Q

Eliminating unfavorable envirnoment and sexaul harassment is the responsibilty or ____? pg 86

A

All members of the organization

149
Q

Hostile work envirnoment is a violation of ____. pg 86

A

Title VII of the Civil Rights Act of 1964

150
Q

Formal evaluations are ____? pg 87

A

Generally written

151
Q

Formal evaluations are held on a specific schedule, ____. pg 88

A

Usually annually or semiannually

152
Q

____ requires employers to maintain accurate records of hours worked. pg 88

A

The federal Fair Labor Standard Act (FLSA)

153
Q

Program to help employees and their families with work or personal problems. pg 88

A

Employee Assistance Program (EAP)

154
Q

Substance abuse includes the improper use of ____ which ____. pg 89

A

Alcohol and drugs, impair judgement and slow reaction times.

155
Q

What may indicate a serious problem. pg 89

A

Absenteeism

156
Q

When dealing with a employee who is absent the first step is to ____. pg 89

A

Gather all the information through communication with the employee.

157
Q

If absence was due to personal problems, company officer should ____. pg 89

A

refer the employee to the EAP for counseling

158
Q

What are the 3 types behaviors in regards to management styles? pg 91

A

Passive (hide emotions so others dont know how one feels, avoids conflict), Agressive (express emothions openly and use threats, the goal is to dominate and “win”), Assertive (express emotions honestly and defend their rights without hurting others), mutual respect)

159
Q

What are the 5 methods of resolving conflicts? pg 91

A

Avoiding (nonassetive /passive, lose-lose), Accomendating (passively giving in, lose-win), Forcing (aggressive and uncooperative, win-lose), Negotiating (compromise, resolved quickly and relations are maintained), Collaborating (open and honest, best solution to conflict, also called problem solving style)

160
Q

What are the 6 steps to conflict resolsution? pg 94

A

Classify/Identify, Define/diagnose, Determine the right response/appropiate conflict management, Determine alternative options, Convert the decision to an action, Test the action against the desired outcome

161
Q

The benefits to perr mediation are? pg 94

A

Relationship are maintained, External publicity is avoided, Costly litigation is avoided, Organization and participants control the process, Participants control the resolution

162
Q

What are the reasons people break rules? pg 95

A

Resentment, Boredom, Ignorance, Stress

163
Q

What is the main purpose to discipline? pg 95

A

To educate

164
Q

Discipline should be imposed to correct inappropiate behavior and ____ , but to educate. pg 95

A

Not to punish

165
Q

Discipline in the fire and ems is designed to ___. pg 95

A

Provide positive motivation, ensure compliance with rules/regulations/standards/proceedures, and provide direction

166
Q

A sufficiently serious first offense, such as ____ may result in termination. pg 95

A

Theft, assualt, gross negligence

167
Q

What are the 3 levels that involve progressive discipline? pg 96

A

Preventive action (counseling interview to correct inappropiate behavior), corrective action (use on repeat violation/commits a different violation/commits a serious first offense), punitive action (possible sanctions)

168
Q

What discipline is the company officer most likely going to give? pg 97

A

Preventive action.

169
Q

All discipline must meet ____. pg 97

A

Legal requirements

170
Q

Discipline may only be administered for violations of the following. pg 97

A

Written policies, proceedures, rules, regulations, SOP/SOG, verbal orders, and actions that are considered unprofessional and inappropiate.

171
Q

A complaint against management by one or more personnel concerning an actual, alleged, or perceived injustice. pg 97

A

Grievance

172
Q

What is the goal of the union? pg 97

A

Improvement in employees working conditions.

173
Q

What are the four most common forms of communication withing the fire and ems? pg 105

A

Informal interpersonal, Oral, Written, and incident scene communication

174
Q

What are the 5 basic elements of communication? pg107

A

Sender, Message, Receiver, Feedback to the sender, Interference

175
Q

____ strongly encourages the ise of plain English for all emergency messaging. py 108

A

The National Incident Management System

176
Q

What are the 5 general purposes for interpersonal communication? pg 108

A

Learning, Relating, Influencing, Playing, and Helping

177
Q

Speech commincations research indicates that nonverbal communication transmits ___ of any message: ____ is body language while ____ is vocal tone and inflection. Only ____ of the transmitted message is actually verbal communication. pg 109

A

93%, 55%, 38%, 7%

178
Q

What are the 5 descriptions of listening? pg 111

A

Attending, Unerstanding (decoding message), Remembering, Evaluation (critically analyzing info/seperate fact from opinion), Responding

179
Q

Any learning technique that assists in memory retention. pg 112

A

Mnemonic Device

180
Q

Is the process of engaging with individuals or groups using a verbal medium. pg 112

A

Oral communication

181
Q

The fear of public speaking can be overcome by ____. pg 113

A

Practice, public speaking classes, organizations like toastmasters, instructor training programs

182
Q

What are the 3 types of formal speeches and presentations? pg 114

A

Persuasive, Informative, Instructional

183
Q

____ speeches may be difficult to develpoe and yet can be the most important speeches an officer can give. pg 115

A

Persuasive

184
Q

____ speeches are the easiest to develope when supporting data is compiled and analyzed. pg 115

A

Informative

185
Q

What are the 9 steps of the speech preparation process? pg 117

A

Select the topic, determine the purpose, generate ideas, develope the central idea, gather supporting evidence, organize the speech, rehearse the speech, deliver the speech, evaluate the speech

186
Q

Written communications must be ____. pg 117

A

Accurate, concise, and professional in appearance.

187
Q

The first step in writing any document is to determine the ____. pg 118

A

Audience, scope, and purpose

188
Q

An outline for a written document may follow the same format as one for a speech or for a standerd training lesson plan to include an ____, ____, ____. pg 118

A

Introduction, a body, and a conclusion

189
Q

Common technical writting practices require that outlines must be balanced with a minimum of ____ points under each heading. pg 118

A

2

190
Q

The average paragraph is ____ words long, equating to a ____ and ____ supporting sentences. pg 119

A

75-125, topic sentence, 4-5

191
Q

____ usually supply model bid specificants formats upon request. pg 120

A

Manufacturers

192
Q

____ is a quick and simple way of transmitting a message within an organization. pg 121

A

A memo

193
Q

Memos and emails are alson considered to be ____ documents. pg 121

A

Public record

194
Q

Any writing containing information relating to the conduct of government or the performance of any government of proprietary function prepare, used, or retained by any state or local agency regardless of form or characteristics.

A

Public record

195
Q

A petition to a federal, state, or local agency for access to records concerning a specfic topic, individual, or organization. pg 121

A

Freedom of InformationAct (FOIA) request

196
Q

What are the 6 pieces of information for a memo? pg 121

A

Who, What, When, Where, Why, How

197
Q

What are longer, more formal, and often represent the entire organization rather than a specific branch or section. pg 123

A

A letter

198
Q

What are the types of narrative reports? pg 126

A

Justification (why action was taken), Recommendations (state problem, solutions, recommend best), Progress (chronological overview), Progress and justification, Description

199
Q

____ keep the information on the same page and make it easier for the reader to find. pg 127

A

Footnotes

200
Q

____ keep all the notes and citations together in one lost at the end of the paper. Contains larger amount of information/graphs/tables. pg 127

A

Endnotes

Company Officer (2 decks)

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