company officer (personal) Flashcards
This flashcard deck was created using Flashcardlet's card creator (134 cards)
0
Q
The company officers principal job
A
Leading others
1
Q
The company officers principal job
A
Leading others and ensuring everyone goes home
2
Q
The officer’s primary job is to…
A
Lead
3
Q
Company officer is expected to manage…
A
Resources, people, time, and money, at the company level
4
Q
Professionalism encompasses A, B, C, D, and E
A
Attitude, behavior, communication, demeanor, and ethics
5
Q
Five elements of the communication model
A
Sender, message, medium, receiver, and feedback
6
Q
Listening maybe the most important part of the company officer
A
.
7
Q
There are more then ____ fire departments in this country
A
30,000
8
Q
At the local level there’re five forms of government they are:
A
Counsel – manager, Mayor – counsel, commission, Townmeeting, and representatives Townmeeting
9
Q
Enabling acts
A
Authorized the creation of administrative agencies
10
Q
These two things are vital to the success of any organization
A
Strong leadership and open communications
11
Q
The company officer provides the tone of the company in terms of…
A
Morale, preparedness, and service delivery
12
Q
What was the number one initiative listed in the national fallen firefighters life safety initiatives?
A
The fire service needs a cultural change
13
Q
He is called the father of professional management
A
Henry Fayol
14
Q
The five functions of management
A
Planning, organizing, commanding, coordinating, controlling
15
Q
He is the father of scientific management
A
Frederick Taylor
16
Q
He is credited with inventing a concept known as management by objectives
A
Peter Drucker
17
Q
He introduced the well-known concept of Theory X and theory Y
A
Douglas McGregor
18
Q
He developed a concept he called Theory Z
A
William Ouchi
19
Q
His ideas are referred to as total quality management or TQM
A
W Edwards Deming
20
Q
Author of the one minute manager, he suggested that we should try to find more ways to make people feel good about themselves
A
Kenneth Blanchard
21
Q
He is well-known for his focus on customer service and the internal customers
A
Alan Brunacini
22
Q
Many modern managers reference the PMBOK
A
Project management body of knowledge
23
Q
The characteristics of a good plan has these four aspects
A
A clearly defined goal
A logical set of objectives
A list of resources needed
Method to measure progress
24
Parkinson's Law states
Activities take about as long as the time allowed
25
For how many years do files or documents related to personal issues have to be maintained?
Five years, when in doubt use the 10 year mark as a good rule thumb
26
What are the three major components of customer service?
1. always be nice.
2. regard everyone has a customer.
3. constantly raised the bar
27
What are the six most important aspects of management
```
Planning,
budgeting,
organizing,
staffing,
controlling,
problem-solving
```
28
To truly understand people a good leader must first…
Evaluate themselves
29
This type of leadership is characterized by lots of direction and one-way communications
Directing
30
This style of leadership seeks ideas and gives lots of direction
Consulting
31
This style of leadership encourages participation at all levels and shares responsibilities. The leader takes a supporting role.
Supporting
32
This style of leadership turns the management of the task over to team members, direction is limited to setting the goal and defining the parameters
Delegating
33
The leadership tetrahedron is made up of these four components
Desire,
ability,
courage,
interpersonal skills
34
The five professional development rolls leader
```
Mentor,
coach,
appraiser,
advisor,
referral agent
```
35
Three performance evaluation systems
Graphic rating system,
rank ordering,
behaviorally anchored system
36
One of the most important things you do and being an effective leader is…
Finding the best way to motivate each of your teammates
37
Good leaders are…
Good communicators,
good speakers,
good writers,
good listeners
38
The leading causes of accidents among fire service personnel are…
Managers who don't manage, supervisors who do not supervise, and firefighters who do dumb things
39
The most frequent cause of death for 2007 resulting in 52 firefighter deaths were…
Heart attacks
40
Nearly half of all on duty firefighter fatalities are the result of…
Heart attack
41
The largest percentage of firefighter injuries and deaths occur where?
At the fire scene
42
The six accident prediction theories are…
```
Domino theory,
human factors theory,
multiple causation theory,
pure chance theory,
symptoms versus causes theory, structure of accidents
```
43
The HSO's most important job is…
The implementation and management of the department safety program
44
The ultimate responsibility for the safety of the fire department personnel lies with who?
The Fire Chief
45
What are the principal reasons for investigating and documenting accidents?
To prevent similar situations in the future
46
Who shall have the ultimate responsibility for the fire department occupational safety and health program as specified in NFPA 1500?
The Fire Chief
47
Who shall have the ultimate responsibility for incident scene safety as specified in NSPA 1561?
The incident commander
48
Where is the most visible impact of NFPA 1500 most apparent?
In the design of today's fire apparatus
49
What accounts for 20 to 25% and is the second leading cause of firefighter fatalities?
Motor vehicle accidents
50
Who is responsible for the safe operation of the vehicle?
The officer
51
What is the second largest category after "fire ground" as the place where firefighters are injured?
Other on-duty
52
The three E's in fire prevention
Engineering,
enforcement,
education
53
Your first job as an officer is to do what?
Safely bring all your people home
54
A code is a...
Body of rules
55
A standard is a…
Guide or rule to be followed
56
Occupancy class, group A
Assembly
57
Occupancy class, group B
Business
58
Occupancy class, group E
Educational
59
Occupancy class group F
Factory and industrial
60
Occupancy class, group H
High hazard
61
Occupancy class, group I
Institutional
62
Occupancy class, group M
Mercantile
63
Occupancy class, group R
Residential
| most hazardous
64
Occupancy class, group S
Storage
65
Occupancy class group U
Miscellaneous
66
Steel loses almost half of its strength at 900°
.
67
Ordinary temperature rated sprinkler heads operate at between ___ and ___ degrees?
135 and 170
68
Wet and dry chemical extinguishing systems use 4 significant mechanisms for extinguishing fires, they are…
Smothering, cooling, radiation shielding, and chain breaking
69
Flashover can occur when upper room temperatures are between ___ and ___.
750° and 1112°F
70
A British thermal unit is...
The amount of heat required to raise the temperature of 1 pound of water 1°F
71
1 pound of water will absorb 970 additional BTUs. This is known as…
Latent heat of vaporization
72
The latent heat of vaporization for 1 gallon of water is how many BTUs?
8080
73
The average load of fuel in a typical residential structure is about…
4 pounds per square foot
74
It is the leading cause of fires in residential occupancies
Cooking
75
These are the leading causes of accidental fires...
Cooking and cooking equipment, heating equipment, the careless use and disposal of smoking materials, and electrical distribution systems
76
Comprehensive emergency management is comprised of four activities. Those activities are…
Mitigation, preparedness, response, recovery
77
The second step in a preincident survey is to____.
The second step in a preincident plan is to____.
Develop a systematic plan for seeing all of the facility.
Turning all of the information gathered during the survey into a pre incident plan.
78
To transmit that the life safety search and rescue priority has been completed you would say…
All clear
79
To transmit the incident stabilization priority had been completed you would say…
Under control
80
To transmit the incident priority of property conservation had been completed you would say…
Loss stopes
81
The command sequence is…
Size up, developing an action plan, and implementing the action plan
82
Two major reasons for responder deaths on limited access highways are attributed to…
Lack of proper advanced warning and crossing multiple lanes of highway on foot
83
How far from the main activity area should the second upstream block be established?
Half-mile
84
During fire related events you should be concerned about the following
```
Building construction,
location and access,
occupancy and contents,
location of the event within the structure,
and time of day and weather conditions
```
85
COAL WAS WEALTH
```
Construction
occupancy
apparatus and personnel
life safety
water supply
auxiliary appliances
conditions
weather
exposures
area
location
time
height
```
86
OSCAR
```
Occupancy
size
conditions
actions
resources
```
87
Chief Layman's strategies of firefighting
Rescue exposures confinement extinguish overhaul
Ventilation and salvage
88
The four E's of the fire prevention triad
Emergency response, engineering, enforcement, and education
89
FIRESCOPE
FIre REsources of Southern California Organized for Potential Emergencies
90
The five key features of NIMS
```
Incident command system
Communications and information management
Preparedness
Joint information system
NIMS Integration center
```
91
The 6 essential activities for responding to an incident
| POTEEE
```
Plan,
organize,
train,
equip,
exercise,
evaluate and improve
```
92
Good communications are enhanced by remembering to use the six C's of communication
Conciseness, clarity, confidence, control, capability, and confirmation
93
The first general staff position that should be delegated is...
The operations section
94
The three command staff positions are…
Information, safety, liaison
95
The four general staff positions are…
Operations,
logistics,
planning,
administration and finance
96
The four elements of a military commandant control system are…
C3I
Command, control, communications, and intelligence
97
The six principles of effective writing
```
Consider the reader
Emphasis
Brevity
Simplicity
Objectivity
Mechanical accuracy
```
98
For many writers this is the most difficult part of writing
Organizing your thoughts
99
To accomplish cultural change the company officer must do the following three things
Evaluate yourself
Celebrate the past
Involve them in the process
100
Long-term TQM commitments include establishing these three things
A vision
Defining a mission
Providing guiding principles
101
The five processes the ISO guide identifies are
IPECC
```
Initiating
Planning
Executing
Controlling and monitoring
Closing
```
102
Union shop
Requires membership to the union after being hired
103
Agency shop
Membership is not required but payment of union dues is mandatory
104
According to Maslow, there are four general types of needs
Physiological
Safety
Love
Esteem
105
These three types of leadership power come with the badge
Legitimate
Reward
Punishment
106
The three elements that determine leadership style
The team members
The leader
The situation
107
The deadline for filing an EEOC charge
Either 180 or 300 days after the last date of alleged harassment
108
These three things should be done at the first meeting with a new firefighter
Define the job
Establish positive relationship
Build a friendly atmosphere
109
Four effective tools for team member development
Men touring
Coaching
Counseling
Peer performance evaluation
110
On the 360° assessment feedback comes from these five sources
```
Supervisors
Peers
Subordinates
Customers
Oneself
```
111
Five steps that contain the basic elements for solving most problems
```
1 problem definition
2 problem analysis
3 analyze the solutions
4 select the best solution
5 move forward
```
112
These four things are just as important as protective clothing and an effective incident command system
Proper rest
Good physical condition
Proper healthcare
Proper lifestyle
113
Apparatus have warning lights that are divided into two modes
Responding
| Blocking
114
If you extend an attack line 150 feet, get 40 feet off the line, and run out of air, it will take how many minutes to find and remove you from the structure
22 minutes
115
How many firefighters does it take to rescue one
12 firefighters
116
A 3000 psi SCBA bottle lasts how long
18 minutes
117
Five generally accepted tools for dealing with critical incident stress C I S
```
Training
Scene management
Peer support
Debriefing
Counseling
```
118
The primary purpose of the building code
To prescribe standards that will keep buildings from falling down
119
The four types of sprinkler systems
Wet pipe
Dry pipe
Pre-action
Deluge
120
Buildings under construction are generally required to have at least one standpipe capable of flowing this many GPM's within one floor of the top of the building
500 GPM's
121
Emergency management is a combination of these three things
Anticipation
Preparation
Action
122
The first two steps in the preincident planning process are
Identify the problems
| Gather the facts needed to find a solution
123
The first step in the survey process is to
Make an appointment to visit the facility
124
There may be as many as six exposures at a fire
.
125
No one has more impact on the firefighters attitude towards training then this person
The company officer
126
Action taken in the first ___ mins sets the tone for the entire alarm
Five minutes
127
Three modes of operation at a fire
Offenses
Defenses
Transitional
128
There are three modes of command
Command
Attack
Combination
129
Planning section can be expanded to include four units
Resource unit
Situation unit
Documentation unit
Demobilization units
130
Characteristics of a professional
Formal education
Approval of an accrediting board
Continuing education requirements
131
Burleson fire department has established these three levels of emergency radio traffic
Mayday Mayday Mayday
Emergency traffic
Urgent
132
These types of information are the focus of most emergency scene communications
Orders or instructions
Reports on progress
Requests for resources
133
C3I
Command
Control
Communications
Intelligence
