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company officer (personal) Flashcards

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0
Q

The company officers principal job

A

Leading others

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1
Q

The company officers principal job

A

Leading others and ensuring everyone goes home

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2
Q

The officer’s primary job is to…

A

Lead

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3
Q

Company officer is expected to manage…

A

Resources, people, time, and money, at the company level

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4
Q

Professionalism encompasses A, B, C, D, and E

A

Attitude, behavior, communication, demeanor, and ethics

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5
Q

Five elements of the communication model

A

Sender, message, medium, receiver, and feedback

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6
Q

Listening maybe the most important part of the company officer

A

.

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7
Q

There are more then ____ fire departments in this country

A

30,000

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8
Q

At the local level there’re five forms of government they are:

A

Counsel – manager, Mayor – counsel, commission, Townmeeting, and representatives Townmeeting

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9
Q

Enabling acts

A

Authorized the creation of administrative agencies

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10
Q

These two things are vital to the success of any organization

A

Strong leadership and open communications

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11
Q

The company officer provides the tone of the company in terms of…

A

Morale, preparedness, and service delivery

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12
Q

What was the number one initiative listed in the national fallen firefighters life safety initiatives?

A

The fire service needs a cultural change

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13
Q

He is called the father of professional management

A

Henry Fayol

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14
Q

The five functions of management

A

Planning, organizing, commanding, coordinating, controlling

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15
Q

He is the father of scientific management

A

Frederick Taylor

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16
Q

He is credited with inventing a concept known as management by objectives

A

Peter Drucker

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17
Q

He introduced the well-known concept of Theory X and theory Y

A

Douglas McGregor

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18
Q

He developed a concept he called Theory Z

A

William Ouchi

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19
Q

His ideas are referred to as total quality management or TQM

A

W Edwards Deming

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20
Q

Author of the one minute manager, he suggested that we should try to find more ways to make people feel good about themselves

A

Kenneth Blanchard

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21
Q

He is well-known for his focus on customer service and the internal customers

A

Alan Brunacini

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22
Q

Many modern managers reference the PMBOK

A

Project management body of knowledge

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23
Q

The characteristics of a good plan has these four aspects

A

A clearly defined goal
A logical set of objectives
A list of resources needed
Method to measure progress

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24
Q

Parkinson’s Law states

A

Activities take about as long as the time allowed

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25
Q

For how many years do files or documents related to personal issues have to be maintained?

A

Five years, when in doubt use the 10 year mark as a good rule thumb

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26
Q

What are the three major components of customer service?

A
  1. always be nice.
  2. regard everyone has a customer.
  3. constantly raised the bar
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27
Q

What are the six most important aspects of management

A 
Planning, 
budgeting, 
organizing,
 staffing, 
controlling, 
problem-solving
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28
Q

To truly understand people a good leader must first…

A

Evaluate themselves

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29
Q

This type of leadership is characterized by lots of direction and one-way communications

A

Directing

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30
Q

This style of leadership seeks ideas and gives lots of direction

A

Consulting

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31
Q

This style of leadership encourages participation at all levels and shares responsibilities. The leader takes a supporting role.

A

Supporting

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32
Q

This style of leadership turns the management of the task over to team members, direction is limited to setting the goal and defining the parameters

A

Delegating

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33
Q

The leadership tetrahedron is made up of these four components

A

Desire,
ability,
courage,
interpersonal skills

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34
Q

The five professional development rolls leader

A 
Mentor, 
coach,
 appraiser,
 advisor, 
referral agent
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35
Q

Three performance evaluation systems

A

Graphic rating system,
rank ordering,
behaviorally anchored system

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36
Q

One of the most important things you do and being an effective leader is…

A

Finding the best way to motivate each of your teammates

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37
Q

Good leaders are…

A

Good communicators,
good speakers,
good writers,
good listeners

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38
Q

The leading causes of accidents among fire service personnel are…

A

Managers who don’t manage, supervisors who do not supervise, and firefighters who do dumb things

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39
Q

The most frequent cause of death for 2007 resulting in 52 firefighter deaths were…

A

Heart attacks

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40
Q

Nearly half of all on duty firefighter fatalities are the result of…

A

Heart attack

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41
Q

The largest percentage of firefighter injuries and deaths occur where?

A

At the fire scene

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42
Q

The six accident prediction theories are…

A 
Domino theory, 
human factors theory, 
multiple causation theory, 
pure chance theory, 
symptoms versus causes theory, structure of accidents
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43
Q

The HSO’s most important job is…

A

The implementation and management of the department safety program

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44
Q

The ultimate responsibility for the safety of the fire department personnel lies with who?

A

The Fire Chief

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45
Q

What are the principal reasons for investigating and documenting accidents?

A

To prevent similar situations in the future

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46
Q

Who shall have the ultimate responsibility for the fire department occupational safety and health program as specified in NFPA 1500?

A

The Fire Chief

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47
Q

Who shall have the ultimate responsibility for incident scene safety as specified in NSPA 1561?

A

The incident commander

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48
Q

Where is the most visible impact of NFPA 1500 most apparent?

A

In the design of today’s fire apparatus

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49
Q

What accounts for 20 to 25% and is the second leading cause of firefighter fatalities?

A

Motor vehicle accidents

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50
Q

Who is responsible for the safe operation of the vehicle?

A

The officer

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51
Q

What is the second largest category after “fire ground” as the place where firefighters are injured?

A

Other on-duty

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52
Q

The three E’s in fire prevention

A

Engineering,
enforcement,
education

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53
Q

Your first job as an officer is to do what?

A

Safely bring all your people home

54
Q

A code is a…

A

Body of rules

55
Q

A standard is a…

A

Guide or rule to be followed

56
Q

Occupancy class, group A

A

Assembly

57
Q

Occupancy class, group B

A

Business

58
Q

Occupancy class, group E

A

Educational

59
Q

Occupancy class group F

A

Factory and industrial

60
Q

Occupancy class, group H

A

High hazard

61
Q

Occupancy class, group I

A

Institutional

62
Q

Occupancy class, group M

A

Mercantile

63
Q

Occupancy class, group R

A

Residential

most hazardous

64
Q

Occupancy class, group S

A

Storage

65
Q

Occupancy class group U

A

Miscellaneous

66
Q

Steel loses almost half of its strength at 900°

A

.

67
Q

Ordinary temperature rated sprinkler heads operate at between ___ and ___ degrees?

A

135 and 170

68
Q

Wet and dry chemical extinguishing systems use 4 significant mechanisms for extinguishing fires, they are…

A

Smothering, cooling, radiation shielding, and chain breaking

69
Q

Flashover can occur when upper room temperatures are between ___ and ___.

A

750° and 1112°F

70
Q

A British thermal unit is…

A

The amount of heat required to raise the temperature of 1 pound of water 1°F

71
Q

1 pound of water will absorb 970 additional BTUs. This is known as…

A

Latent heat of vaporization

72
Q

The latent heat of vaporization for 1 gallon of water is how many BTUs?

A

8080

73
Q

The average load of fuel in a typical residential structure is about…

A

4 pounds per square foot

74
Q

It is the leading cause of fires in residential occupancies

A

Cooking

75
Q

These are the leading causes of accidental fires…

A

Cooking and cooking equipment, heating equipment, the careless use and disposal of smoking materials, and electrical distribution systems

76
Q

Comprehensive emergency management is comprised of four activities. Those activities are…

A

Mitigation, preparedness, response, recovery

77
Q

The second step in a preincident survey is to____.

The second step in a preincident plan is to____.

A

Develop a systematic plan for seeing all of the facility.

Turning all of the information gathered during the survey into a pre incident plan.

78
Q

To transmit that the life safety search and rescue priority has been completed you would say…

A

All clear

79
Q

To transmit the incident stabilization priority had been completed you would say…

A

Under control

80
Q

To transmit the incident priority of property conservation had been completed you would say…

A

Loss stopes

81
Q

The command sequence is…

A

Size up, developing an action plan, and implementing the action plan

82
Q

Two major reasons for responder deaths on limited access highways are attributed to…

A

Lack of proper advanced warning and crossing multiple lanes of highway on foot

83
Q

How far from the main activity area should the second upstream block be established?

A

Half-mile

84
Q

During fire related events you should be concerned about the following

A 
Building construction, 
location and access, 
occupancy and contents, 
location of the event within the structure, 
and time of day and weather conditions
85
Q

COAL WAS WEALTH

A 
Construction 
occupancy 
apparatus and personnel 
life safety 
water supply 
auxiliary appliances 
 conditions 
weather 
exposures 
area 
location 
time 
height
86
Q

OSCAR

A 
Occupancy 
size 
conditions 
actions 
resources
87
Q

Chief Layman’s strategies of firefighting

A

Rescue exposures confinement extinguish overhaul

Ventilation and salvage

88
Q

The four E’s of the fire prevention triad

A

Emergency response, engineering, enforcement, and education

89
Q

FIRESCOPE

A

FIre REsources of Southern California Organized for Potential Emergencies

90
Q

The five key features of NIMS

A 
Incident command system
Communications and information management
Preparedness
Joint information system
NIMS Integration center
91
Q

The 6 essential activities for responding to an incident

POTEEE

A 
Plan, 
organize, 
train, 
equip, 
exercise, 
evaluate and improve
92
Q

Good communications are enhanced by remembering to use the six C’s of communication

A

Conciseness, clarity, confidence, control, capability, and confirmation

93
Q

The first general staff position that should be delegated is…

A

The operations section

94
Q

The three command staff positions are…

A

Information, safety, liaison

95
Q

The four general staff positions are…

A

Operations,
logistics,
planning,
administration and finance

96
Q

The four elements of a military commandant control system are…

C3I

A

Command, control, communications, and intelligence

97
Q

The six principles of effective writing

A 
Consider the reader
Emphasis
Brevity
Simplicity
Objectivity
Mechanical accuracy
98
Q

For many writers this is the most difficult part of writing

A

Organizing your thoughts

99
Q

To accomplish cultural change the company officer must do the following three things

A

Evaluate yourself
Celebrate the past
Involve them in the process

100
Q

Long-term TQM commitments include establishing these three things

A

A vision
Defining a mission
Providing guiding principles

101
Q

The five processes the ISO guide identifies are

IPECC

A 
Initiating
Planning
Executing
Controlling and monitoring
Closing
102
Q

Union shop

A

Requires membership to the union after being hired

103
Q

Agency shop

A

Membership is not required but payment of union dues is mandatory

104
Q

According to Maslow, there are four general types of needs

A

Physiological
Safety
Love
Esteem

105
Q

These three types of leadership power come with the badge

A

Legitimate
Reward
Punishment

106
Q

The three elements that determine leadership style

A

The team members
The leader
The situation

107
Q

The deadline for filing an EEOC charge

A

Either 180 or 300 days after the last date of alleged harassment

108
Q

These three things should be done at the first meeting with a new firefighter

A

Define the job
Establish positive relationship
Build a friendly atmosphere

109
Q

Four effective tools for team member development

A

Men touring
Coaching
Counseling
Peer performance evaluation

110
Q

On the 360° assessment feedback comes from these five sources

A 
Supervisors
Peers
Subordinates
Customers
Oneself
111
Q

Five steps that contain the basic elements for solving most problems

A 
1 problem definition
2 problem analysis
3 analyze the solutions
4 select the best solution
5 move forward
112
Q

These four things are just as important as protective clothing and an effective incident command system

A

Proper rest
Good physical condition
Proper healthcare
Proper lifestyle

113
Q

Apparatus have warning lights that are divided into two modes

A

Responding

Blocking

114
Q

If you extend an attack line 150 feet, get 40 feet off the line, and run out of air, it will take how many minutes to find and remove you from the structure

A

22 minutes

115
Q

How many firefighters does it take to rescue one

A

12 firefighters

116
Q

A 3000 psi SCBA bottle lasts how long

A

18 minutes

117
Q

Five generally accepted tools for dealing with critical incident stress C I S

A 
Training
Scene management
Peer support
Debriefing
Counseling
118
Q

The primary purpose of the building code

A

To prescribe standards that will keep buildings from falling down

119
Q

The four types of sprinkler systems

A

Wet pipe
Dry pipe
Pre-action
Deluge

120
Q

Buildings under construction are generally required to have at least one standpipe capable of flowing this many GPM’s within one floor of the top of the building

A

500 GPM’s

121
Q

Emergency management is a combination of these three things

A

Anticipation
Preparation
Action

122
Q

The first two steps in the preincident planning process are

A

Identify the problems

Gather the facts needed to find a solution

123
Q

The first step in the survey process is to

A

Make an appointment to visit the facility

124
Q

There may be as many as six exposures at a fire

A

.

125
Q

No one has more impact on the firefighters attitude towards training then this person

A

The company officer

126
Q

Action taken in the first ___ mins sets the tone for the entire alarm

A

Five minutes

127
Q

Three modes of operation at a fire

A

Offenses
Defenses
Transitional

128
Q

There are three modes of command

A

Command
Attack
Combination

129
Q

Planning section can be expanded to include four units

A

Resource unit
Situation unit
Documentation unit
Demobilization units

130
Q

Characteristics of a professional

A

Formal education
Approval of an accrediting board
Continuing education requirements

131
Q

Burleson fire department has established these three levels of emergency radio traffic

A

Mayday Mayday Mayday
Emergency traffic
Urgent

132
Q

These types of information are the focus of most emergency scene communications

A

Orders or instructions
Reports on progress
Requests for resources

133
Q

C3I

A

Command
Control
Communications
Intelligence

Engineers exam (2 decks)

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