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Company Officer 6th edition > company officer > Flashcards

company officer Flashcards

1
Q

One of the most challenging transitions within the fire services

A

Company Officer

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2
Q

Key to a successful transition to company officer

A

Respect for those they supervise

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3
Q

A company officer’s success depends on what

A

Ability to recognize the importance and understand the responsibilities of the position

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4
Q

Company officer’s most important task

A

ensure personnel safety

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5
Q

New company officers need to recognize that they are both

A

A supervisor and subordinate

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6
Q

Who is the agency’s point of contact with the public

A

Company Officer

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7
Q

How should concerns and complaints be voiced

A

Up the COC, and never to subordinates

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8
Q

The challenges a new officer should learn, apply and model

A

Leadership, Ethics, Supervision, Responsibility, Authority

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9
Q

What must be done to successfully enact change

A

verbalize expectations, establish priorities, and listen to subordinates

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10
Q

Most difficult expectations to overcome

A

Internal expectations

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11
Q

Who must administer the organizations policies, procedures, and orders at the unit level

A

Level 1 Fire Officer

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12
Q

What must the first driving company officer develop and initiate

A

Incident action plan, and Incident safety plan

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13
Q

What will enable the company officer to lead an efficient and successful team that is able to fulfill the agency’s mission

A

Sound leadership and supervision

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14
Q

Motivating personnel is essential to limiting what

A

Injuries, assuring accountability, and attaining operational goals

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15
Q

What has been called a trait, a behavior, a skill, a characteristic, a science, and an art

A

Leadership

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16
Q

Leadership skills can be addressed and assessed through

A

self assessments, mentor feedback, 360-degree feedback evaluation and annual/supervisory reviews

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17
Q

When and who identified three leadership styles based on decision making

A

Kurt Lewin, in 1939

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18
Q

Leadership style provides clear directions of what, how, and when tasks will be performed

A

Autocratic

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19
Q

Leadership that solicits input from their followers before making decisions. Sometimes called participative leadership, this style requires followers to participate in the process and be held accountable for the tasks delegated to them

A

Democratic

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20
Q

Leaders that do not make decisions or avoid making them

A

Laissez-faire

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21
Q

Leadership style in which organizational change is accomplished by followers commitment to the leader’s vision and inspiration

A

Transformational

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22
Q

Sometimes called managerial leadership, this leadership style enforces compliance through rewards and punishments

A

Transactional

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23
Q

A system of moral principles

A

Ethics

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24
Q

What is the three step Ethics check

A

is it legal
is it fair to al concerned
how will it make me feel about myself

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25
Q

Unethical conduct is about immediate gratification in what four areas

A

Basic Needs
Affiliation
Self-esteem
Self-gratification

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26
Q

What are the five steps involving self assessment checklists

A 
Self-Assessment: Explore
Self Awareness: Identify
Self Knowledge: Understand
Self Development: Learn'
Self Improvement: Apply and Match
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27
Q

An emotional skill that is especially useful for communication under stressful situations

A

Assertion

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28
Q

How many parts are their to assertive communication that can help you to maintain your rights as a person while also respecting another person

A

Three parts

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29
Q

What must effective leaders model

A

Good emotional intelligence

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30
Q

What EI skills contribute to effective leadership

A

social awareness, empathy, decision-making, and positive influence

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31
Q

Company officers must develop strong ____ skills in order to be able to manage subordinates

A

self-management

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32
Q

The emotional intelligence skills related to self-management include

A

time management
drive strength
commitment ethic

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33
Q

The process of direction, overseeing and controlling the activities of other individuals

A

Supervision

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34
Q

Refers to the administration and control of projects, programs, situations, or organization

A

Management

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35
Q

Responsible for the activities of one or more subordinate employees

A

Supervisor

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36
Q

Supervising fire officer (all company officers)

A

Level I

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37
Q

Managing fire officer (battalion, district, and assistant chiefs)

A

Level II

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38
Q

Administrative fire officer

A

Level III

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39
Q

Executive fire officer

A

Level IV

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40
Q

What approach should only be used in the most extreme situations and as a last resort

A

Authoritative

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41
Q

What undermines a company officer’s authority and ability to lead

A

Lack of consistency

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42
Q

What are the three priority levels the first line supervisor should categorize activities into

A

Emergency response
Preparation for emergency response
Organizational duties

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43
Q

What can help the supervisor defuse a situation quickly and efficiently

A

Strong command presence

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44
Q

What can help officers to develop goals and objectives and to effectively communicate them to unit members

A

SMART acronym

Specific, Measurable, Action-oriented, Relevant, Time sensitive

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45
Q

Why must commanding officers communicate instructions clearly and concisely at emergency incidents

A

Because there may be little or no time for subordinates to ask questions

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46
Q

Groups work more efficiently and effectively toward a common goal when

A

Officers communicate goals and objectives, progress reports, and feedback

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47
Q

stage when employees are uncertain of their roles in the group

A

Forming

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48
Q

Stage when conflict may result as members compete for a position of informal leadership or attempt to exert their personnel influence over the group

A

Storming

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49
Q

Stage where the group establishes and adheres to its own set of norms and values

A

Norming

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50
Q

Stage where the supervisor works to maintain team spirit as the group accomplishes its objectives

A

Performing

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51
Q

The planned (and sometimes unplanned) termination of the group task

A

Adjourning

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52
Q

What is the best way to create a working environment where personnel can be invested in their work and excel in their position

A

Support and Motivate

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53
Q

Ways that a supervisor can increase employee self image and productivity

A

Delegating tasks
Recognizing individual contributions
Encouraging participation

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54
Q

When should rewards to employees be given

A

As soon as possible following the accomplishment

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55
Q

Effective feedback needs to be

A

Honest, immediate, direct, and frequent

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56
Q

what is the process of giving motivational direction, positive reinforcement, and constructive feedback to employees in order to maintain and improve their performance

A

Coaching

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57
Q

A positive role model to better prepare individuals for their roles and responsibilities within the organization

A

Mentor

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58
Q

The process of controlling or directing available resources for the purpose of achieving a goal or objective through the use of authority or persuasion

A

Managing

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59
Q

NFPA 1021 defines a Level I officer as? a Level II officer as?

A

Supervisor,

Manager

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60
Q

What are the universal functions of management

A

planning, organizing, directing, and controlling

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61
Q

Create mission statement and set goals

A

Planning

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62
Q

Coordinate tasks and resources to accomplish goals and objectives

A

Organizing

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63
Q

To Guide, influence, inspire, and motivate employees to achieve the goals and objectives

A

Directing

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64
Q

To establish and implement mechanisms to ensure that objectives are attained

A

Controlling

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65
Q

Besides having the technical skills, to be an effective manager, a company officer must also posses what

A

Administrative skills
Human and Communication skills
Conceptual and Decision making skills

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66
Q

What determines in advance what an organization, a group, or an individual should do and how it will get done.

A

Planning

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67
Q

The most important human resource available to fire and emergency services organization

A

Employees

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68
Q

Company officers must consider the ___, ___, and ___ of their personnel above all else

A

safety, health, and well being

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69
Q

The five-step planning model consists of

A 
Identify
Select
Design
Implement
Evaluate
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70
Q

How should expectations be explained to new members

A

clear, concise, and understandable terms

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71
Q

A company officer should create an environment that fosters?

A

teamwork, communications, and diversity

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72
Q

unwelcome sexual advances, requests for sexual favors, and other verbal or physical harassment of a sexual nature

A

Sexual harassment

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73
Q

Who is responsible for eliminating an unfavorable environment and preventing sexual harassment

A

All members

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74
Q

According to NFPA 1021, the responsibility for formal performance evaluations rests with

A

Level II Fire Officer

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75
Q

Under the military caregiver leave, employees are entitled to ___ work weeks during a 12 month period

A

26

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76
Q

What are the common types of behaviors that people exhibit when faced with conflict

A

Passive, Aggressive, Passive/Aggressive, Assertive

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77
Q

Occurs when people hide their emotions

A

Passive

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78
Q

Occurs when people express their emotions

A

Aggressive

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79
Q

Occurs when people express negative feelings, resentment, and aggression in unassertive, passive ways

A

Passive/Aggressive

80
Q

Occurs when people express their emotions honestly and defend their rights without hurting others

A

Assertive

81
Q

What is the best way to resolve conflict

A

As soon as it occurs

82
Q

What are the reasons people usually break the rules

A

Resentment
Boredom
Ignorance
Stress

83
Q

Discipline is defined as

A

Training that corrects

84
Q

What is the main purpose of discipline

A

To educate and change behavior

85
Q

Discipline if the fire and emergency service is designed to

A

Change behavior
Ensure compliance
Provide direction

86
Q

Corrective disciplinary actions should be taken in a manner that is

A

Progressive & Lawful

87
Q

Progressive discipline usually involves how many levels of action

A

3

88
Q

Hold a counseling interview to correct the inappropriate behavior as soon as it is discovered

A

Preventive action

89
Q

Type of action that is done in writing

A

Corrective action

90
Q

Action when you give the employee notice of possible sanctions

A

Punitive action

91
Q

The most likely action a company officer will use

A

Preventive action

92
Q

Discipline may only be administered for what violations

A

R&R, and laws
SOP’s
Verbal orders
Collective bargaining agreements

93
Q

Verbal and nonverbal communication

A

Sender

94
Q

Content the sender is trying to communicate

A

Message

95
Q

Individual or individuals with whom the sender is attempting to communicate

A

Receiver

96
Q

Reaction of the receiver to the message and its tone

A

Feedback to the sender

97
Q

Anything that may prevent the receiver from understanding the message

A

Interference

98
Q

For communication to be effective, both the sender and receiver must agree on?

A

Its Purpose

99
Q

What are the five general purposes for interpersonal communication

A 
To learn
To relate
To influence
To play
To help
100
Q

What are the elements of nonverbal communication

A

Body language
Vocal tone and inflection
Personal appearance

101
Q

What are the universal facial expressions for the seven emotions called

A

anger, contempt, disgust, fear, joy, sadness, and surprise

102
Q

What skills are essential for effective communication within the crew

A

Good listening skills

103
Q

Difficult to develop but the most important speeches an officer can give

A

Persuasive

104
Q

Easiest to develop when supporting data is compiled and analyzed

A

Informative

105
Q

Used to teach the audience how to do something

A

Instructional

106
Q

Documents are written to

A

Educate, persuade, inform, and enlighten

107
Q

The first step in writing any document is to determine?

A

audience, scope, and purpose

108
Q

The average paragraph is

A

75 to 125 words

109
Q

Memos are written to provide what type of information

A

who, what, when, where, why, and how

110
Q

What is used to determine organizational decision-making

A

Policy

111
Q

What is a detailed plan of action that is similar and closely related to a policy

A

Procedure

112
Q

What defines what must be done

A

Policies

113
Q

What describes the steps required to comply with the policies

A

Procedures

114
Q

What is a key component to incident safety

A

Effective radio communication

115
Q

What are the five C’s to radio communication

A

conciseness, clarity, confidence, control, capability

116
Q

The leading injuries among responders are

A

sprains and strains

117
Q

Most common cause of incident fatalities

A

Cardiac arrest

118
Q

Emergency scene injuries or fatalities can be prevented or reduced by developing?

A

accurate scene size-up skills and utilizing sound risk management practices

119
Q

Internal factors that the company officer or a member of the crew performs

A

Unsafe acts

120
Q

Externally controlled and should be recognized and addressed appropriately

A

Unsafe conditions

121
Q

The best way to ensure that responders do not perform unsafe acts during an incident

A

Training

122
Q

One of the best methods for providing a safe workplace is

A

Proper maintenance

123
Q

in 2016 how many injuries where associated with nonemergency activities

A

12,780

124
Q

in 2016 how many injuries where associated with training

A

8,480

125
Q

Type of inspections that are intended to ensure the integrity of equipment, vehicles, and facilities

A

Safety-related inspections

126
Q

Leading cause of FF fatalities

A

Cardiovascular disease

127
Q

Process of identifying and analyzing the exposure to hazards

A

Risk Management

128
Q

Risk reduction _______ is the most common method used to manage risk

A

Control measures

129
Q

The three E’s safety model

A

Engineering, Education, Enforcement

130
Q

eliminates or reduces the hazard through design or modification of an item or process

A

Engineering

131
Q

Learn how to apply proper safety procedures when working in hazardous environments

A

Education

132
Q

Management, supervisors, and employees are responsible for advocating safety policies and procedures

A

Enforcement

133
Q

conducted in the community, within the organization, and within the operational setting at emergency and nonemergency incidents

A

Risk identification

134
Q

Evaluated on the probability and potential for negative consequences, including the anticipated severity and frequency of the occurrence

A

Risk evaluation

135
Q

Determined by ranking the identified risks on the degree of severity and frequency

A

Establishment of priorities

136
Q

Identified control measures for each significant risk

A

Risk-control techniques

137
Q

Ongoing process to monitor the risk control measures

A

Risk-management monitoring

138
Q

The five-step process in the operational risk management process

A 
situational awareness
hazard assessment
hazard control
decision point
evaluate
139
Q

Wellness can be addressed through?

A

education, fitness, and nutrition

140
Q

an accident review is conducted to determine

A

The root cause

141
Q

Accident investigation reviews should be

A

objective, impartial, and directed toward fact finding rather than fault finding

142
Q

absorption rates increase by ____ for every 5 degree rise in temperature

A

400 percent

143
Q

Areas of then body with high absorption rates include

A

groin, jaw, forehead, and back

144
Q

The goal of company or unit level training is to maintain and reinforce

A

Knowledge, skills, and abilities

145
Q

One of the most effective teaching models is

A

The four step method of instruction

146
Q

NFPA 1403 requirements recommend an instructor to student ratio of

A

one to five

147
Q

How many training related fatalities were investigated by NIOSH between 2001-2015

A

81

148
Q

How many of the training fatalities between 2001 and 2015 were cardiac related and trauma related

A

66 cardiac, 11 trauma

149
Q

an emergency situation requiring swift action to prevent imminent danger to life or serious damage to property

A

exigent circumstances

150
Q

Most fire codes require each building or facility to be inspected at least

A

once a year

151
Q

Major factor in a life safety inspection is

A

Preparation

152
Q

What is the first step in preparing for an inspection

A

Gathering information

153
Q

What is the inspections primary concern

A

Life safety

154
Q

The single most important item on a building to be inspected

A

Means of egress

155
Q

What are the 3 major systems used to identify hazardous materials in north america

A

NFPA 704
DOT
GHS

156
Q

How many hazard classes are used to categorize hazardous materials under the United Nations system

A

9

157
Q

NFPA 20 requires fire pumps to be run for at least how long per week

A

30 minutes

158
Q

Piping constantly full of water

A

wet-pipe system

159
Q

piping is filled with air and allows the system to function during freezing temperatures

A

Dry-pipe

160
Q

closed sprinkler heads attached to a piping system that contains air under pressure and a secondary detection system

A

Preaction

161
Q

Consists of piping and open sprinklers

A

Deluge

162
Q

Used in areas where rapid extinguishment of the fire is required, but reignition is unlikely

A

Dry chemical systems

163
Q

Most common type of dry chemical system that discharges agent directly onto a relatively small area, such as the cooking surfaces in a small kitchen

A

Local application

164
Q

Type of dry chemical system installed in areas such as paint spray booths where a heavy cloud of agent is needed to fill the entire space when discharged

A

Total flooding

165
Q

CO2 extinguishes fire by

A

smothering

166
Q

Halogenated agents are principally effective on

A

Class B and C fires

167
Q

Most commonly found in extinguishers

A

Halon 1211

168
Q

More commonly found in fixed system applications

A

Halon 1301

169
Q

An alternative to halon 1211

A

FM-200

170
Q

A blend of 3 naturally occurring gases: nitrogen, argon, carbon dioxide

A

Inergen

171
Q

extingusiher weight less than 40 pound, top of extinguisher should be no more than ____ above the floor

A

5 feet

172
Q

extinguisher weight is greater than 40 pounds, top of extinguisher should be no more than ____ of the floor

A

3 1/2 feet

173
Q

The clearance between the bottom of the extinguisher and the floor should never be less than

A

4 inches

174
Q

Limits the spread the horizontal spread of heat and smoke

A

Curtain boards

175
Q

The three major tasks with any preincident plan involves

A

gathering data, entering data, keeping data current

176
Q

Necessary when an incident involves or threatens to involve more than one jurisdiction or agency

A

Unified command

177
Q

overall strategic decisions and assigned tactical objectives for an incident

A

IAP

178
Q

Type IAP required for long duration events

A

Formal written IAP

179
Q

An essential element of the NIMS-ICS is

A

Personnel accountability

180
Q

Optimizes the utilization of all available resources, personnel, procedures, and equipment in order to promote safety and improve operational efficiency

A

Crew Resource Management (CRM)

181
Q

Designed to empower people with a bias for action to contribute to the safety and goals of mitigating the incident

A

Crew Resource Management (CRM)

182
Q

The identification, assessment, analysis, control, avoidance, and minimization or elimination of risk

A

Risk Management

183
Q

The environment within a structure fire can exceed 500 degrees within ___ to ___ minutes with the potential for flashover to occur within ____ minutes

A

3 to 4 minutes, 5 minutes

184
Q

Layman described the following considerations needed for analyzing any emergency situation

A

Facts, probabilities, own situation, decision, plan of operation

185
Q

First decision the IC needs to make

A

Risk / Benefit evaluation

186
Q

Controlling the environment in which responders must work and bystanders or victims may find themselves.

A

Scene Control

187
Q

Overall plans for controlling an incident

A

Strategic goals

188
Q

Specific statements of measurable outcomes

A

Tactical objectives

189
Q

The perimeter for explosions should be established at ___ times the distance from the farthest piece of debris found

A

1.5 times

190
Q

Composed of facts to which a person can attest without further support

A

Direct evidence

191
Q

Supports an inference formed from direct evidence

A

Circumstantial evidence

192
Q

Most fire investigations rely heavily on

A

Circumstantial evidence

193
Q

refers to evidence that is damaged, altered, lost or destroyed by someone who has the responsibility to preserve it

A

Spoliation

194
Q

Focuses on the activities of the responders without placing blame or finding fault

A

Postincident Analysis

195
Q

Intended to determine whether an emergency incident was conducted in the safest and most efficient manner

A

PIA and After Action Review

196
Q

The two primary areas of analysis are

A

application and effectiveness of the operational strategy and tactics, and personnel safety

197
Q

An after action review is also known as

A

Postincident critique

Company Officer 6th edition (1 decks)

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