Company Officer

Question 0

There are two types of authority _______.

Answer 0

centralized and decentralized

Question 1

______ means setting the limits or boundaries for expected performance and enforcing them.

Answer 1

Discipline

Question 2

A company officer is the leader of a formal group by authority vested in the position by the department; however, the company officers position in any informal group and ability to deal with the informal group are determined by _______.

Answer 2

Group Dynamics

Question 3

Every group, including the fire company, tends to meet the five essential elements of a group. The members of the group must: have a common binding interest, have a vital group image, have a sense of community, have shared set of values and ______.

Answer 3

have different roles within the group

Question 4

According to Mazlow’s, when, by a person’s own definition, their basic physiological needs have been satisfied, then can they afford to be concerned about the next higher level of needs- _________.

Answer 4

safety and security

Question 5

People who have difficulty expressing their positive feelings may, under some circumstances, do something that hey know will get them into trouble- just to be acknowleged. they would rather be ______.

Answer 5

punished then ignored

Question 6

______ leadership is characterized by a low concern for production and a low concern for people.

Answer 6

bureaucratic

Question 7

Perhaps the oldest and most basic leadership style, _____ leadership invests all power and authority in the leader.

Answer 7

autocratic

Question 8

_______ is based on the following four elements; customer identification and feedback, tracking performance, constant and continuous improvement, and employee participation.

Answer 8

total quality management

Question 9

_______ can be delegated but responsibility cannot, so company officers are still responsible for the results.

Answer 9

authority

Question 10

The supervisory skills that are absolutely necessary for any company officer are the following; motivation, delegation, decision making, communication, training, resource and time management, coaching and _________.

Answer 10

discipline

Question 11

While there are many decision-making models described in the literature of supervision/management, most use the following elements; define the problem, identify alternantive solutions, evaluate the alternatives, choose and implement the most promising alternative and ________.

Answer 11

monitor the results and adjust as necessary

Question 12

A ______ training system is one in which clearly defined and measurable performance standards have been developed for all the various individual skills and company evolutions deemed necessary for the department to be able to fulfill its mission.

Answer 12

prescriptive

Question 13

_______ is the general term for what is most commonly referred to as “negotiations” or, in some cases, “the meet and confer” process.

Answer 13

collective bargaining

Question 14

Fire apparatus and equiptment, fire hose, fire stations, and training facilities are typical ______ items.

Answer 14

capital

Question 15

In general there are five steps in the budget process, ___________.

Answer 15

planning, preperation, internal review, external review, and implementation.

Question 16

Some of the more notable signs that indicate that stress may be building to dangerous levels are general irritablity, emotional instabiltiy, inability to concentrate, fatigue, insomnia, loss of appetite, and ________.

Answer 16

alcohol and drug use

Question 17

An important thing that company officers can do is talk with their crews about the trauma of the emergency. This informal discussion, sometimes called ______, is usually all that is necessary after most emergency calls.

Answer 17

defusing

Question 18

______ are an individuals attributes or personal characteristics that cause the individual to be involved in more or fewer accidents that other individuals.

Answer 18

Personal factors