Company Officer #1-500 Flashcards
Humility and Respect
New company officers should adopt an appropriate level of _____ for those they supervise to make the transition to officer less difficult
Start tight, then go light
A new company officer should remember that is easier to start applying policies and procedures strictly and then ease the restrictions than to become strict after initially being lenient?
The transition from follower to leader:
occurs over time and requires many personal changes and adjustments.
common characteristics of Nims
common terminology modular organization common Communications unified command structure, incident Action Plan
A person who leads or directs a unit. is called:
Leader
Workplace satisfaction
Which of the following BEST describes the outcome of good decision-making skills for a company officer?
a new officer must
understand the importance of the position. Recognize the challenges, expectations, opportunities and commitment. Know the responsibilities and the duties. Act in an ethical manner.
A person who is responsible for directing the performance of other people or employees is called:
Supervisor
command
act of directing, ordering, and controlling Resources by virtue of explicit legal, agency, or delegated authority
Unit
Level 1 Officers must administer the organization’s policies, procedures, and orders at which level?
Personnel Safety
The company officer’s MOST important task is to ensure:
NFPA 1021
Fire officer standard
When subordinates express _____ the need for authoritative leadership, may take a secondary role in favor or addressing the concerns.
Safety Concerns
Command Staff is made up of
public information officer safety officer and liaison officer
562
How many federally recognized Native American tribal governments are within the United States?
633
How many officially recognized bands of Aboriginal Peoples of Canada
section
organizational level having responsibility for major functional area of an incident management includes operations planning Logistics Finance information and intelligence
______ are subjective, based on emotions, not facts and can be difficult to overcome.
Perceptions
NFPA 1001
Firefighter standard
Expected to execute the orders of superior officers
Which of the following BEST illustrates the concept of the company officer’s role as subordinate?
The public may judge the entire organization through the actions of the company officer
Which of the following statements MOST accurately reflects he concept of the company officer as public servant?
NFPA 1041
Fire instructor standard
An individual who accomplishes organizational objectives through effective and efficient handling of materials and resources is called:
Manager
Branch
organizational level having functional Geographic responsibility for major segments of incident operations organizationally located between section and division or group
First People
The Aboriginal Peoples of Canada are also known as
Ethical
_____ conduct BEST describes the concept that takes on great importance when the company officer becomes a role model.
NFPA 1021 item 5.1.1
general prerequisite knowledge to fire officer 1
The common organizational structure used in the fire and emergency services is _______ which is defined as having an uninterrupted series of steps or a chain of command.
Scalar
unit
organizational level within the sections that fulfill specific support functions such as resources documentation demobilization and situation units within the planning section
Volunteer
____________ firefighter staff approximately 70% of fire and emergency services organizations
Mutual Aid Box Alarm System (MABAS)
An agreement between the fire and emergency response agencies of Northern Illinois and Southern Wisconsin that involves participating communities to maintain a predetermined level of staffing, use the incident command system, use common terminology and operating procedures, and operate on a common radio frequency during mutual aid incidents is known as?
task force
any combination of resources assembled for a specific Mission or operational assignment
The order of rank and authority in the fire and emergency services is called:
Chain of Command
Items included in NFPA 1021 5.1.1
department’s organizational structure. run area. SOPS. Budget. Info and recordkeeping. Fire prevention codes. management rights. trends, politics, and tech affecting the fire service. agreements in force. Policies and procedures.
Responsibility
Which of the following BEST describes the concept a company officer should apply when deciding on his or her own actions, as well as the actions of subordinates?
are appropriate to the situation
A company officer promoted from within an organization must develop leadership skills that:
The first contact with all fire department customers are?
Company officers
Those who deliver services to the public or external customers; functions include fire suppression, EMS, inspections, education and investigations are called:
Line Personnel
Strike Team
set number of resources of the same kind and type that have an established minimum number of personnel
Emergency Management Assistance Compact (EMAC)
The US Congress created ________ in 1996 as a national disaster relief compact to link the resources of each state. The compact is designed to provide wrap and inflexible deployment of aid to the stricken area
Mutual Respect
In volunteer, combination, or industrial organizations, _____ is essential for the success of the employer and employee if an exchange of supervisory roles is necessary.
filling the position of company officer requires:
competency as a leader, ethical behavior, supervisory skills that many new officers will have to develop.
Those who provide support to the line personnel or internal customers; typical functions are training, logistic, and personnel administration are called:
Staff Personnel
NFPA 1561
standard for fire department Incident Management System
Level II
The International Association of Fire Chiefs divides fire officer ranks into four levels in his professional development model. Which of these levels would be a managing fire officer (i.e. battalion district in assistant chiefs)?
Will my superiors be pleased with the outcome
Regarding ethics, there is a three-step check a fire officer can do to determine whether an act or behavior is ethical. Which of these does not is not part of that 3 step check list?
a formal written Incident Action Plan
will be required for long-duration events
This term elates to the empowered duties of an official to perform certain tasks.
Authority
New officers should adopt
the appropriate level of humility and respect for those they supervise in order to make the transition to officer less lengthy and difficult.
suffer
Without appropriate understanding of the relationship between the new officer and unit members, the unit will MOST likely:
The duplication will create resentment
Which of the following scenarios is MOST likely to occur when new officers attempt to duplicate behaviors of previous officers?
The company officer performs many functions including, but not limited to:
providing leadership. acting as a role model. giving advice. providing representation for members to the administration. seeking to resolve interpersonal conflicts. counseling/coaching. directing the work to ensure readiness.
Decisions are made by one person at the top of the structure; Works well in very small organizations, such as an individual fire company.
Centralized Authority
incident size up considerations
Life Safety incident stabilization property conservation
Basic needs. Affiliation. Self-esteem. Self gratification.
Hey commonly encountered variety of unethical behavior is lying. There are four main reasons for lying. Use the acronym B.A.S.S. to remember these
accept praise and honors with modesty
To overcome personal changes, the BEST course of action for a new officer to consider is to:
The company officer’s most important task:
Is to ensure the safety of the unit’s personnel.
True or False: Accountability for decisions is almost always centralized.
TRUE
size up begins when
the alarm sounds
Confucius
In western civilization, the ethical axiom known as the Golden Rule states to “do unto others as you want them to do unto you.” Which philosopher is this attributed to?
1) Emergency response 2) preparation for emergency response 3) organizational duties
The first line supervisor should characterize activities into three levels of priority
fire fighting tactics was written by
Lloyd Layman
Decisions are made at a lower level (delegation) with the effects of the decision reported through the structure.
Decentralized authority
unit members rely on the company officer’s
knowledge and skills as a leader and supervisor
Family members
Which of the following individuals would MOST likely place unrealistic expectations of time and attention on the company officer?
Apply appropriate supervisory techniques
Which of the following approaches can MOST effectively help a new company officer take advantage of the opportunities of becoming an officer?
supervisor
a person who is responsible for directing the performance of other employees
True or False: Decision making authority should be delegated to the highest level possible.
False. Decision making authority should be delegated to the lowest level possible.
Probabilities range from:
things that are not known for certain but based on the known facts are likely to happen
Groupthink
A pattern of thinking that includes self deception, peer pressure, and conformity to group ethics and values is known as
educational opportunities
A company officer’s responsibilities to subordinates include providing:
leader
a person who leads or directs a unit
Which type of authority allows for the expeditious handling of most matters, but may result in duplication of effort?
Decentralized Authority
own situation
set of facts that is known about the overall incident situation.
Specific. Measurable. Attainable. Realistic. Timely.
A company officer should remember the acronym SMART when trying to meet the objectives of the organization.
Forming
At this stage of the 4-stage development model, employees are initially uncertain of their roles in the group. They are not certain they can trust or work with other members
scene control begins with
the first arrived in company officer establishing command
What type of system should be established to ensure accountability and study the effects of the decentralized decision?
A review system
what must the company officer balance while fulfilling assigned objectives?
acceptable level of risk to the unit
evaluating personnel performance
The human resources management aspect of a company officer’s duties includes:
directly proportional
The success of any fire and emergency services organization is _____ to its community involvement.
Company officers are both a supervisor and?
a subordinate
What is the process of providing subordinates with the authority, direction and resources needed to complete an assignment?
Delegation
Hot Zone
area where resolving the problem takes place. only Personnel who are directly involved in disposing of the problem are allowed
Norming
At this stage of the 4-stage development model, the group establishes and adheres to its own set of norms and values. Members become closer and more cohesive
demographics
Knowledge of community _____ is essential to a company officer.
Admin expects the company officer to?
supervise the unit and effectively complete assigned duties. Is also expected to represent the admin and ensure compliance with policies rules and regulations.
Concerns with delegating tasks can be alleviated through a ______ that builds knowledge, skills, abilities and trust.
Training program
warm Zone
area immediately Outside The Hot Zone for personnel who are directly supporting the work being performed by those in The Hot Zone.
Storming
At this stage of the 4-stage development model, conflict may result as members jockey for informal leadership or attempt to exert their own influence over the group. It is imperative to reduce the amount of time spent in this phase.
Performing
At this stage of the 4-stage development model, the supervisor works to maintain team spirit as the group accomplishes its objectives. The group is a true team with leadership shared by all members
cold Zone
zone that includes the command post rapid intervention crew public information officer Rehabilitation area and staging areas
This principle states that each subordinate must have only one supervisor.
Unity of command
cost and consumption monitoring
A company officer’s understanding of administrative duties is BEST illustrated through:
Any criticisms or questions about policies or orders:
should be discussed privately with the administration, not in public.
fire and life-safety inspections
Understanding and applying the jurisdictions’s building and fire codes BEST describes the company officer’s responsibilities in:
non-emergency circumstances provide the CO with what opportunity?
the opportunity to make a positive impression with the public
The process of going around a link in the chain of command to deal with an issue is called ____.
Sidestepping
the greater the temperature differences between the objects
the more rapid the transfer rate
Adjourning
Regarding certain projects, a fifth stage is added to the development process. During this stage, members discuss and debief the project upon its end. This is known as
allocate resources to control the incident
When delivering emergency services, the company officer’s MOST applicable task is to:
Company officer’s should consider the fire service to be oriented to what?
customer service
This is the organizational principle that allows workers to report to more than one supervisor without violating the unity of command principle;
Functional Supervision
conduction
physical flow or transfer of heat energy from one body to another through direct contact or an intervening medium
Program (or Project) Evaluation and Review tool (PERT)
This is a statistical tool used in project management that is designed to analyze and represent the tasks involved in completing a given project
convection
transfer of heat by the movement of heated fluids or gases usually in an upward Direction
I see dirt inside elevators= Identify. Select. Design. Implement. Evaluate.
A planning model is a five step approach to problem-solving
Leadership challenges for the new company officer
officers must begin to cultivate the leadership skills needed to ensure that a unit operates safely, effectively, and efficiently.
This refers to the number of subordinates and/or number of functions that one individual can effectively supervise.
Span of control
Emergency service delivery
The Incident Safety Plan (ISP) is developed as part of which of the following company officer duties?
uninterrupted
The scalar structure has a(an) _____ series of steps or chain of command.
Ethics challenges for the new CO
Ethical conduct takes on greater importance because the officer is a role model for subordinate members of the unit, peers, and even the public.
The NIMS-ICS mode is based on a span of control of one supervisor to____ subordinates or functions with an optimum of ____.
3-7, 5
radiation zone
transmission or transfer of heat energy from one body to another body at a lower temperature through intervening Space by electromagnetic waves
US Coast Guard
The planning people approach known as Operational Planning “P” was originated by what military organization
up from the bottom
In the scalar structure, feedback and information is transmitted:
Supervision challenges for the new CO
company officer level supervision may be the most difficult type of supervision one can encounter. The move from being supervised to supervising while still under higher officers can be overwhelming.
This consists of dividing large jobs into smaller tasks to be assigned to specific individuals.
Division of labor
pyrolysis
thermal or chemical decomposition of fuel because of heat, General generally resulting in the lower the ignition temperature of the material.
6-18 months
Most fire and emergency services organizations have probationary periods that usually last
All members of the organization
Eliminating an unfavorable environment and preventing sexual harassment is the responsibility of ________ of the organization
fuel controlled
when sufficient oxygen is available, fire development is controlled by the fuels characteristics and configuration.
Work groups may be created based on:
Type of task. Geographical area. Time of year/season. Available resources and skills specialization.
by external and internal customers
The separation between line and staff personnel is an organizational concept that divides duties in what manner?
Responsibility challenges for the new CO
A new officer must assume not only responsibility for his or her own actions, but is not responsible for the actions of subordinates
staff or line personnel
Company officers may report to:
Authority challenges for the new company officer
officers must learn what authority is legitimately assigned to the position and how to apply it in a fair and equitable manner.
This is the functional division of the lowest level of local government.
Municipal
ventilation controlled
when fire develops within a compartment it reaches a point where further development is limited by the available oxygen supply.
Title VII
Protections against a hostile work environment are protected under _______ of the Civil Rights Act of 1964
centralized and decentralized
What are the two types of decision-making models?
Relationships will change because of?
the officer’s new found authority as will the perception that others have of an individual who recently was a peer.
This is a political subdivision of a state, province, or territory for administrative purposed and public safety.
County (Parish)
thermal layering or heat stratification
tendency of gases to form into layers according to temperature
Level II Fire Officer
According to NFPA 1021, the responsibility for formal performance of valuations rests with the Level________ Fire Officer?
Federal fair labor standards act
What requires employers to maintain accurate records of hours worked, which is one of the main reasons that specific requirements for duty exchanges are included in labor/management agreements?
neutral plane
the interface of the hot and cooler gas layers at the opening.
County fire and emergency services organizations generally protect _____ that contain large populations.
Large areas of unincorporated land
Relationship between peers and friends will shift
to a supervisor and subordinate relationship.
The leader’s span of control may be exceeded
Which of the following reasons BEST describes why centralized decision-making authority may not work well in large organizations?
The Chief
In an organization with centralized decision-making authority, who holds the final accountability for the decisions made?
When subordinates voice safety concerns on a call:
the need for authoritative leadership may take a secondary role in favor of addressing the concerns
Designated geographical area where fire protection is provided, usually through a supporting tax, or an area where fire prevention codes are enforced.
Fire district (also called fire protection or regional fire authority)
piloted ignition
moment when a mixture of fuel and oxygen encounters an external heat source with sufficient heat energy to start the combustion reaction.
Avoiding. Accommodating. Forcing. Negotiating. Collaborating.
What are the five methods of resolving conflict?
for which personnel have been given authority
In a decentralized model, decision-making authority is limited to only those tasks:
In instances where one expects their friendship to allow them special privileges?
the officer may need to take a more authoritarian approach to establish the new relationship.
Generally, fire districts operate under _____ who represent the residents of the district. The district is established through a vote of people living in it
A board of trustees or commissioners
Auto ignition temperature
minimum temperature to which a fuel in the air must be heated in order to start self-sustained combustion.
Accommodating
Of the methods of right solving conflict, what usually results in a lose-win situation?
Avoiding
Of the methods of resolving conflict, what usually results in a lose-lose situation?
flashover
when all expose combustible services and objects within a compartment have been heated to their ignition temperature and ignite almost simultaneously
The term given to an area that lies outside of taxpayer supported/funded jurisdictions.
No man’s land
attempting to duplicate the personality and behavior of the previous officer:
can create resentment and loss of respect for the new officer
Gives freedom to concentrate on other areas of responsibility
Which of the following is a potential benefit for upper management personnel when using the decentralization of authority?
Delegation of authority
Which of the following is the process of providing subordinates with the authority, direction, and resources needed to complete an assignment?
making sweeping changes to a unit can:
be unsuccessful and cause the unit to suffer
Generally, state/provincial emergency fire suppression companies are for what types of fires?
Forest, wildland and urban interface fires.
elements of flash over
transition in fire development, rapidity, compartment, ignition of all exposed surfaces
Forcing
Of the methods of resolving conflict, which one usually results in a win-lose situation
opportunities to challenge subordinates with tasks
When delegating authority and ensuring the assigned employee is capable of doing the job, officers should look for:
Expectations that may be the most difficult to over come are?
Internal expectations
Common techniques for extending the organization’s budget include:
Funding only the minimum number and type of resources needed, relying on mutual, automatic, or outside aid, and implementing alternative staffing procedures (call back, overtime, station closures.)
two factors the make flashover
the fuel must generate enough heat energy to develop flashover conditions and second factor is ventilation
Negotiating.
Of the methods of resolving conflict, it is used most often during labor union agreements
- Passive. 2. Aggressive. 3. Assertive.
Each generally accepted conflict management style is based on the concern for the other party and oneself. These concerns result in 3 types of behavior
roll over on one’s back
condition in which the unburned fire gases that have accumulated at the top of a compartment ignite and Flames propagate through the hot gas layer or across the ceiling.
Reciprocal assistance from one fire and emergency services agency to another during an emergency, based upon a prearranged agreement; generally made upon the request of the receiving agency is called:
Mutual aid
Approaches of a successful Transition.
Communicate effectively. Supervisory techniques. Manage effectively. Command presence. Leadership style. Respect for others. General loyalty. Positive role model. Have a code of ethics. High standards. Value diversity. Praise accomplishments. Listen. Commit to training. Remain humble.
describe the task and its relationship to the overall goal or objective
When assigning a task during the delegation of authority, the company officer should:
unity of command
An employee that follows the last order received without performing the previous order is MOST likely indicative of a problem with the:
start tight, go light policy
it is easier to start applying policies and procedures strictly and then ease restrictions rather than to become strict after initially being lenient.
A Written agreement between two or more agencies to automatically dispatch predetermined resources to any fire or other emergency reported in the area covered by the agreement. These areas are generally located near jurisdictional boundaries or in jurisdictional “islands.”
Automatic Aid
rollover occurs during what fire stage
growth
- Classify/identify the problem. 2. Define/diagnose the problem. 3. Determine the right response/appropriate conflict management style. 4. Determine alternative options. 5. Convert the decision to an action. 6. Test the action against desiring come how come.
What are the six steps of conflict resolution?
Chain of command
Which of the following is known as the path of responsibility from the top to the bottom of the organization and vice versa?
Company officers have responsibilities to all of the following:
subordinates. organization. public. profession. family. themselves.
Assistance from agencies, industries, or fire departments that are not part of the agency having jurisdiction over the incident.
Outside Aid
Backdraft
instantaneous explosion of Rapid burning of superheated gases that occurs when oxygen is introduced into an oxygen-depleted confined space. the stalled combustion resumed with explosive force.
Educate
The main purpose of discipline is to?
Backdraft occurs at what stage
decay
It is always done in writing
How does corrective action differ from preventive action?
Outside aid is similar to mutual aid except that ____?
Payment, such as per response or annual fee, rather than reciprocal aid is made by one organization to the other.
Categories listed in NFPA 1021
human resources management. Community/government relations. Administration. Inspection and investigation. Emergency service delivery. Health and safety.
Unity of Command
Which of the following BEST describes what is broken when a subordinate sidesteps the immediate supervisor and takes a problem to a higher officer?
Destructive
Sidestepping can be seen as _____ to organizational unity and cohesiveness.
Job Performance Requirements (JPRs)
job performance requirements, which are divisions of NFPA 1021 categories.
Planning, organizing, directing, and controlling in order to coordinate the efforts of the unit to accomplish objectives is what leadership trait?
Supervisory ability
smoke explosion
unburned fuel gases come in contact with an ignition source
Collaborating
Of the methods of conflict resolution, this usually results in the best solution to the conflict
Chain of command
Company officers should instruct subordinates in the proper method of handling problems through which of the following methods?
Manager
Individual who accomplishes organizational objectives through effective and efficient handling of material and human resources.
Making decisions quickly and effectively is what leadership trait?
Decisiveness
smoke explosions generally occur
away from the fire
- Informal interpersonal. 2. Oral. 3. Written. 4. Incident scene communications.
The four most common forms of communication within fire and emergency services are?
- Sender. 2. message. 3. receiver. 4. feedback to the sender. 5. interference.
The five basic elements of interpersonal communication are?
Class C fires are
Electrical fires
Using logic and reason in making decisions is what leadership trait?
Intelligence
Report to more than one supervisor
Functional supervision is an organizational principle that allows workers to:
The success of any fire and emergency services organization is directly proportional to:
it’s community involvement
