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Company Info Flashcards

1
Q

Go Beyond ‘Purpose’?

A

Supercharge NZ’s success socially, economically, and environmentally

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2
Q

Go Beyond ‘Promise’?

A

Connect NZ’ers with each other, and NZ with the world, through a liberating travel experience

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3
Q

Go Beyond ‘Objective’?

A

Create a world class organisation by delivering cultural, customer, and commercial excellence

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4
Q

5 core strategic initiatives?

A
  • Customers at the core - put them at the heart of everything we do
  • Expand the travel experience - pursue opportunities to reinforce our core business
  • Execute the plan - grow our business by developing our Pacific Rim markets
  • Fighting Fit - be efficient and agile as we grow
  • Winning Team - embed high performance, high engagement culture

(CEEFW)

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5
Q

5 Leadership Behaviours - Objectives

A
  • Passion for People - builds talent and teams
  • Own it - Acts with accountability and responsibility
  • Aim High - has a growth and results mindset
  • Know your customer - Operates with acute customer focus
  • Step Up - Executes with excellence

(POAKS)

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6
Q

How many aircraft? Av Age? On Order? (As at 31 Dec)

A 
777-300 - 8 (6.9yrs)
777-200 - 10 (13.5yrs)
787-9 - 13 (2.6yrs) on order 1
A320 Short - 12 (14.4yrs)
A320 Dom - 17 (5yrs)
A320/21 NEO -3 on order 17
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7
Q

How many flights international destinations, how many destination and what is their biggest market?

A 
o	31 (Chicago to come)
o	Australia is the biggest market at nearly 200 flight per week.
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8
Q

How many employees?

A
  • Almost 12,000 total
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9
Q

Principle activity of Air NZ Group is…?

A
  • Operation of domestic and international passenger transport and cargo
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10
Q

Air NZ group vision?

A

Strive to be number one in every market we serve by creating a workplace where teams are committed to our customers in a distinctively NZ way, resulting in superior industry returns.

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11
Q

Guiding principles of Air NZ Group?

A
  • Customers airline of choice, to from and within NZ
  • Build competitive advantage in all our businesses through creativity and innovation of our people
  • Champion and promote NZ and its people, culture, and businesses at home and overseas
  • Work together as a great team committed to the growth and vitality of our company and NZ
  • Our workplaces will be fun, energizing and where everyone can make a difference
Airline of choice
Competitive advantage in all our business
Champion NZ
Work together as a team
Fun
(ACCWF)
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12
Q

When did Air NZ start?

A

1940 - TEAL AKL-SYD

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13
Q

When did NAC start?

A

1947 - with 40 Sqn disbanded aircraft (along with others)

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14
Q

When did TEAL and NAC combine to be Air NZ?

A

Apr 1978

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15
Q

When was TEAL renamed Air NZ?

A

1965

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16
Q

When did Govt sell Air NZ to Brierly consortium (QANTAS, JAL)?

A

1989

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17
Q

When did Air NZ join Star Alliance?

A

1999

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18
Q

Benefits of Star Alliance?

A

Access to route network in key markets, valuable network and loyalty benefits to customers. Largest alliance. Air Canada, United, Lufthansa, Singapore, US Airways., Swiss, Thai.
600 million global passengers

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19
Q

What initiatives have Air NZ pursued in the past for a better experience for the customer?

A
  • Skycouch 2010
  • Herring Bone business class seat configuration (lie-flat, easy aisle access)
  • Short haul fair remodelling 2002 - lower fares, simplified booking rules, internet sales focus, improved loyalty benefits
  • Seats to suit’ 2010 e.g. seat+bag
  • Airpoints dollars - book any seat anytime
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20
Q

When listed on stock exchange?

A

1989

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21
Q

On Aussie stock exchange?

A

Yes - 2002

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22
Q

How many domestic destinations (group)?

A

20

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23
Q

Air NZ’s commitment to Air New Zealander’s

A

Committed to providing a safe workplace, ensuring diversity in leadership, being a talent incubator for the wider economy and fostering a culture that delivers a highly engaged workforce.

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24
Q

What award has Air NZ won for its approach to its employees?

A

Yes, 2018, most attractive employer in NZ in Randstad Awards.

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25
Q

What initiatives are Air NZ doing for their employees?

A
  • Advance Maori throughout their organisation
  • Health & Safety well-being
  • Employee engagement
  • Diversity and Inclusion
  • Talent Incubator
  • Employee participation in sustainability
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26
Q

When does Air NZ want to have carbon neutral growth by?

A

2020

27
Q

What % of global emissions is from the aviation industry>

A

2%

28
Q

Most effective way to reduce emissions?

A
  • Operating a modern and efficient fleet
29
Q

How much does Air NZ plan to invest in new and more efficient aircraft?

A
  • approx $1.5 billion
30
Q

What were the results of the IATA Operational Efficiency Team’s on-site Air NZ review of carbon management performance against international best practice?

A
  • Average airline carbon reduction measures identified by IATA are 5%, Air NZ were 1.46% (37,000 tonnes per annum) meaning well on the way
31
Q

What initiatives to help reach further carbon emissions with Airways and CAA are being done?

A
  • Tailored arrivals and departures

- Route optimization

32
Q

How is carbon offsetting achieved at Air NZ?

A
  • They have been meeting legal obligations for offsetting for domestic aviation fuel use, and customers have the opportunity to voluntarily offset their flights.
33
Q

What are some of the operational initiatives for sustainability?

A
  • Electricity (43% reduction 2011 to 2018)
  • Waste (76% diverted from landfills in AKL in 2017, aim is 100% by end of 2020)
  • Inflight Waste - Recyclable coffee cups, 49% dry cabin international waste now recycled, reuse untouched inflight products.
  • Uniforms recycling
  • Furniture donated to not-for-profit groups
  • Electric vehicle programme
  • Reconfig lighter weight baggage containers in 777/787 to be lighter
34
Q

Who does Air NZ work with to promote nature and science within NZ?

A
  • DOC (supporting biodiversity projects, funding marine monitoring) and NZ Antarctic Research Institute (commenced 2016 a three year eco-systems project)
35
Q

Why is Air NZ key to NZ business?

A

For NZ businesses to succeed, global connectivity is critical. Air NZ provides access to key markets and Air NZ also incorporates NZ products into the customer experience.

36
Q

How much air freight NZ exports are carried on Air NZ and to how many destinations?

A
  • 35%
37
Q

How does Air NZ ensure procurement team buys from ethical suppliers?

A
  • Supplier code of conduct, based on UN principles. 88.7% assurance but aim is 100% by 2020.
38
Q

Any language awards recently?

A
  • Maori language awards 2016 - for efforts to increase use to Te Reo.
39
Q

How many passengers took up the voluntary carbon offset in 2017?

A
  • 40,000
40
Q

% in 2017 of females on senior leadership and any awards?

A
  • 39% - Winner for empowerment award innovative responses to empowering woman in the workplace - team and diversity awards NZ 2017
41
Q

Award for sustainable business?

A
  • Supreme Award winner, Sustainable business networks NZI greatest contribution to a sustainable NZ award.
42
Q

Does Air NZ meet ICAO noise standards?

A

Yes

43
Q

What noise reduction options has Air NZ recently undertaken?

A
  • A320 noise reducing vortex generators
  • Changing tracks and times around AKL and CH (at the cost of more fuel/time)
  • Efficient GPS approaches
44
Q

What is the significance of Air NZ’s brand?

A
  • The brand defines Air NZ. One brand, one purpose, one culture and one story.
45
Q

What are Air NZ’s brand values? (4)

A
  • Can Do (Being resourceful and proactive)
  • Be Yourself (being honest and believing in the values)
  • Share Your New Zealand (represent the best parts of NZ and all it stands for)
  • Welcome as a Friend (always serve customers with warmth and respect)

(CBSW)

46
Q

Exec Group

A
  • CEO Christopher Luxon
  • CFO Jeff Mcdowall
  • CPO - Jodie King
  • CRO Cam Wallace
  • David Morgan - Chief Ops Integrity & Standards Officer
  • Mike Tod - Chief Marketing and Customer Officer
  • Nick Judd - Chief Strategy, Networks and Alliance Officer
  • John Whittaker - Chief Air Operations and People Safety Officer
  • CGO Carrie Hurihanganui
47
Q

Average Air NZ fleet on time performance?

How compared to Aussie airlines?

A
  • In the 70s for Intl long haul
  • Around the 80s for everything else
  • Dips so far this year - 787 interruptions and WX?
48
Q

Awards 2018

A

2018 airline of the year - Airline Ratings

Australasia’s Leading Airline - World Travel Awards

Best Premium Economy Class and Best Premium Economy Seat - Skytrax World Airline Awards

New Zealand’s most attractive employer - Randstad Award

Top 5 Australasian Socially Responsible Corporate - ACCSR Awards

Best Owned Media “Kia Ora Magazine” - Webstar Magazine Media Awards

49
Q

How many turbo prop?

A

50

50
Q

Total aircraft (group), number on order and average age?

A
  • 113
  • 26
  • Average age = 7.7 years
51
Q

How many passengers per year?

A

15 million

52
Q

Contribution to community

A

DOC

NZ Rugby

QT and Hawkes Bay Marathon

Fine Wines NZ

Airpoints for Schools

Kea (Connecting Kiwis worldwide to create high impact connections)

Koru Care(Sick kids flights to gold coast and disneyland)

Starship Foundation

Attitude Awards

53
Q

Mt Cook Bases

A

Auckland, Wellington, CHC, new Napier and TGA

54
Q

Mt Cook Dest

A

Auckland , Hamilton, Rotorua, Tauranga, Napier, New Plymouth, Palmerston North, Wellington, Nelson, Christchurch, Queenstown, Invercargill, Dunedin

55
Q

Air Nelson Bases

A

Auckland, Tauranga, New Plymouth, Nelson, Wellington and Christchurch. New Blenhiem

56
Q

Air Nelson Dest

A

Kerikeri, Auckland, Hamilton, Tauranga, Rotorua, Taupo, Gisborne, New Plymouth, Napier, Palmerston North and Wellington, Nelson, Blenheim, Hokitika, Christchurch, Dunedin, Invercargill, Timaru

57
Q

Jet A1 price

A

$82USD per barrel (Feb 2019)

58
Q

Share price

A

Current $2.60, 1y high $3.30

59
Q

2018 profit

A

$540 million before tax

60
Q

Reasons for success?

A

Reasons for success:
• Air New Zealand is very good at innovation:
o Eg economy sky couch
o Voted best business class and premium econ
o Up to date technology
• Very successful marketing campaigns
o In Australia the goose ad was an instant hit mixing. Dave the goose. Tongue in cheek humour about Pavlova, all blacks and not blowing one’s own trumpet.
o All Blacks Men in Black
o High profile and successful safety videos
• High-quality product that doesn’t take itself too seriously by mixing humour in the mix. Tongue in cheek ads and hilarious safety videos promote both the airline and the beautiful country of New Zealand
o Men in black safety video with Stan Walker
o Hobbit and New Zealand safety video

61
Q

Challenges as a company?

A

Internationally:
- Increase in competition from Australian and Chinese Airlines

Domestically:
- Increase in competition from Jetstar NZ and Virgin NZ

62
Q

Who owns a controlling share in Air NZ?

A
  • NZ government owns 52%

- Share reduced from 73% to 53% in 2013

63
Q

Regional Airlines GM

A

Kelvin Duff

Company (1 decks)

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