Community Connector Flashcards
What is the name of the application used to search for a member to obtain demographics, phone number, etc.?
XL Care
Where would you find the member’s Member Services phone number?
XL Care; under Member Summary, Plan Information Tab AND Demographics Tab under Registry Tab.
What ID number of a member would you give when speaking with their Member Services Department? Where do you find this?
Client-Patient ID. XL Care Banner AND Demographics Tab under Registry Tab.
Do all members have the same Member Service’s phone number?
No
What is the phone number for Language Line?
855-817-5615
What is the phone number for Post-Visit (Care Connectors)?
866-549-2699
Where is the FIRST place to look for an authorized representative (Care Giver)? Where in this application do you find the authorized representative (Care Giver)?
XL Care Banner, next to Care Giver AND under Member Summary, Caregivers tab.
Where is the SECOND place to look for an authorized representative (Auxiliary Representative)?
GPS
What is the name of the application used by CC’s to find resources for our members and the URL?
Community Connector https://uhccommunityconnector.uhc.com
In Community Connector, what Member ID Type is selected in the drop-down? What Member ID is used?
MBI ID and Member Client ID (Numbers and Letters)-Found in XLCare.
If CC can’t find any resources for member, what is the second option site and transfer?
FindHelp and transfer to member’s Member Services.
What is the URL for Find Help LIVE?
https://uhchealthierlives.uhc.com
What is the URL for Find Help PRACTICE?
https://uhchealthierlives.com
How do you to fully log out of Interaction Connect?
Change status to “Log Off” icon AND click your name in right-hand corner and choose “Log Off.”
When do you change your status in Interaction Connect?
Any time you go on break, lunch, team meeting, 1:1, away from desk, etc.
If you are going to be late, calling out, having system issues, who do you notify first and what is their phone number?
WFM (Work Force Management) 866-267-7096. You would also notify your supervisor and IT, if needed.
If you are having System Issues, what status do you put yourself in and who do you call and what is their phone number? Who else would call?
System Issues. IT. 855-247-8474. WFM
In MedArrive, what time do you give the member for their appointment time?
The one-hour arrival time.
What two items can NOT be changed in member’s demographics in MedArrive?
Medical Record Number AND Program Type
In MedArrive, which color appointment card is chosen first and is most efficient?
Green
What is the title of the person coming to the member’s home for vaccines?
Field Provider
What information is typed into the “Service Notes” Section in MedArrive?
Any information from member that the Field Provider needs (dog, code, call on the way, etc.).
What is the phone number AND email if support is needed regarding MedArrive?
561-725-8421 AND support@medarrive.com
In MedArrive, what color does the appointment card change to if appointment is cancelled?
Grey
Once member is selected in MedArrive, what button is clicked to begin making the appointment? Once that is selected, what button is clicked next?
Add Visit and then Get Schedules
