Community Connector

Question 1

What is the name of the application used to search for a member to obtain demographics, phone number, etc.?

Answer 1

XL Care

Question 2

Where would you find the member’s Member Services phone number?

Answer 2

XL Care; under Member Summary, Plan Information Tab AND Demographics Tab under Registry Tab.

Question 3

What ID number of a member would you give when speaking with their Member Services Department? Where do you find this?

Answer 3

Client-Patient ID. XL Care Banner AND Demographics Tab under Registry Tab.

Question 4

Do all members have the same Member Service’s phone number?

Answer 4

No

Question 5

What is the phone number for Language Line?

Answer 5

855-817-5615

Question 6

What is the phone number for Post-Visit (Care Connectors)?

Answer 6

866-549-2699

Question 7

Where is the FIRST place to look for an authorized representative (Care Giver)? Where in this application do you find the authorized representative (Care Giver)?

Answer 7

XL Care Banner, next to Care Giver AND under Member Summary, Caregivers tab.

Question 8

Where is the SECOND place to look for an authorized representative (Auxiliary Representative)?

Answer 8

GPS

Question 9

What is the name of the application used by CC’s to find resources for our members and the URL?

Answer 9

Community Connector https://uhccommunityconnector.uhc.com

Question 10

In Community Connector, what Member ID Type is selected in the drop-down? What Member ID is used?

Answer 10

MBI ID and Member Client ID (Numbers and Letters)-Found in XLCare.

Question 11

If CC can’t find any resources for member, what is the second option site and transfer?

Answer 11

FindHelp and transfer to member’s Member Services.

Question 12

What is the URL for Find Help LIVE?

Answer 12

https://uhchealthierlives.uhc.com

Question 13

What is the URL for Find Help PRACTICE?

Answer 13

https://uhchealthierlives.com

Question 14

How do you to fully log out of Interaction Connect?

Answer 14

Change status to “Log Off” icon AND click your name in right-hand corner and choose “Log Off.”

Question 15

When do you change your status in Interaction Connect?

Answer 15

Any time you go on break, lunch, team meeting, 1:1, away from desk, etc.

Question 16

If you are going to be late, calling out, having system issues, who do you notify first and what is their phone number?

Answer 16

WFM (Work Force Management) 866-267-7096. You would also notify your supervisor and IT, if needed.

Question 17

If you are having System Issues, what status do you put yourself in and who do you call and what is their phone number? Who else would call?

Answer 17

System Issues. IT. 855-247-8474. WFM

Question 18

In MedArrive, what time do you give the member for their appointment time?

Answer 18

The one-hour arrival time.

Question 19

What two items can NOT be changed in member’s demographics in MedArrive?

Answer 19

Medical Record Number AND Program Type

Question 20

In MedArrive, which color appointment card is chosen first and is most efficient?

Answer 20

Green

Question 21

What is the title of the person coming to the member’s home for vaccines?

Answer 21

Field Provider

Question 22

What information is typed into the “Service Notes” Section in MedArrive?

Answer 22

Any information from member that the Field Provider needs (dog, code, call on the way, etc.).

Question 23

What is the phone number AND email if support is needed regarding MedArrive?

Answer 23

561-725-8421 AND support@medarrive.com

Question 24

In MedArrive, what color does the appointment card change to if appointment is cancelled?

Answer 24

Grey

Question 25

Once member is selected in MedArrive, what button is clicked to begin making the appointment? Once that is selected, what button is clicked next?

Answer 25

Add Visit and then Get Schedules