Communications with Customers Flashcards
what is a branch?
allows customers to complete transactions face to face and the older generation will prefer this
branch advantage
helps develop brand loyalty
face to face relationships with customers
branch disadvantage
travel to the bank
restricted to opening hours
long queues
what is online banking?
banking using a bank website or mobile app
online banking advantage
24/7 banking
money transfers are very fast
online banking disadvantage
can be time consuming
no cash withdraws
mobile banking advantage
convenient
available 24/7
any location
mobile banking disadvantage
download specific apps to use
security issues due to theft of mobile devices
postal banking advantages
banking for the older generation
no technology required
postal banking disadvantages
items may be lost
long time to arrive
what is telephone banking?
banking over the phone, this can be both automated and with a bank clerk
telephone banking advantages
useful for basic functions such as checking balance
telephone banking disadvantages
services may be restricted to office hours
