communications

Question 1

communication

Answer 1

The transactional and relational process involving the meaningful exchange of information

Question 2

Professionalism

Answer 2

Acting decisively and knowledgeably
Adapting to new situations
Adding value to the performance of an organization

Question 3

3 Characteristics of Communication

Answer 3

Situated
Communication happens in a particular environment or socio cultural context
Relational
Effective communication happens when you take into account the people and the purpose of the communication
Transactional
Communication is a 2 way street - you must adapt to one another as the conversations progresses

Question 4

Noise

Answer 4

physical or psychological obstacles that can inhibit the true meaning of the message coming across ex: Call failed

Question 5

Channel Overload

Answer 5

message transmitted over a specific channel exceeds the capacity ex: voicemail full, Zoom meeting runs out of time

Question 6

Information Overload

Answer 6

too much info is given for someone to absorb or handle properly, can leave receiver feeling annoyed or overwhelmed

Question 7

Semantic Interference

Answer 7

Words can mean different things to different people and meaning can change in different contexts = misinterpretation

Question 8

Emotional Interference

Answer 8

strong feelings of joy, hostility or resentment can interfere with an individual’s ability decode a message (ex: angry email)

Question 9

Written work is not edited

Answer 9

if there are too many spelling or grammatical errors then this can take away from the overall message

Question 10

Sharing meaning

Answer 10

similarity between sender’s intention and receiver’s interpretation of a message

Question 11

Meeting social goals

Answer 11

for example making friends, gaining compliance, reducing conflict

Question 12

Managing personal identity

Answer 12

who you think you are, who other people think you are, who you want others to think you are

Question 13

Conducting relationships

Answer 13

provides the means for managing our relationship

Question 14

Proxemics (use of space)

Answer 14

how close/ far away you are from the person you are communicating with impacts how your message gets across

Question 15

Chronemics (use of time)

Answer 15

time is a valuable commodity - how punctual you are, how long you are willing to listen, pace of the conversation all influence how a message is received

Question 16

Vocalics (paralanguage)

Answer 16

non-verbal vocal qualities ex: pitch, volume, tempo, laughing, crying, yelling, “umm”, “okay”, “you know”

Question 17

Kinesics (body language)

Answer 17

gestures, posture, eye contact, facial expressions, image/clothing, hair, makeup

Question 18

Upward Communication Flow

Answer 18

movement of info from subordinates → superiors

Important to create a working climate where opinions and ideas can be shared freely with all people in a workplace

Question 19

Downward Communication Flow

Answer 19

movement of info from superiors → subordinates

Used to clarify strategy, policy or expectations as well as boost moral and instil a feeling of loyalty

Question 20

Horizontal Communication Flow

Answer 20

movement of info that enables at the same level to share ideas

Question 21

Culture

Answer 21

the shared values, customs, and patterns of behaviour of a particular group or society including rules, beliefs, language and structures.

Question 22

Ethnocentrism

Answer 22

The tendency to make false assumptions based on the limited experience that one’s own culture or ethinic group is superior to others

Question 23

High Culture Context

Answer 23

(Japa, China, Korea, Arab countries): communication relies heavily on non-verbal, contextual and shared cultural meanings.

Question 24

Low Culture Context

Answer 24

(Germany, Scandinavia, North America): meaning is created through the literal content of the message, rather than how it is said.