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communications 1 Flashcards

1
Q

What is communications?

A

The giving and receiving of information between two or more people

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2
Q

What is communications?

A

The giving and receiving of information between two or more people

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3
Q

What does communication include?

A

Sharing information, thoughts, feelings with someone else

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4
Q

What is a two way process?

A

How the other person responds you sets the scene for what to do next

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5
Q

what is the need to communicate?

A 
Non social or biological drives
dependency 
dominance 
sex 
aggression 
self esteem
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6
Q

What is non social or biological drive communication ?

A

Communication of information needed to survive

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7
Q

What is dependency communication?

A

Drive for acceptance, protection and guidance

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8
Q

What is affiliation communication?

A

Drive for affiliation, friendship, intimacy

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9
Q

What is dominance communication?

A

A desire for status, recognition, power

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10
Q

What is sex communication?

A

A desire to propagate the species

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11
Q

What is Self esteem communication?

A

A desire for approval, respect, identity

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12
Q

How much does verbal communication account for?

A
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13
Q

How much does non verbal communication account for ?

A

> 65%

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14
Q

What types of communication do you have ?

A

Verbal and non verbal

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15
Q

What is non verbal communication?

A

Physical contact

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16
Q

What does non verbal communication show?

A

Can be reassuring, easily misinterpreted

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17
Q

What expressions can you have for physical contact?q

A

Expression of intimacy
Expression of reassurance
Expression of aggression

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18
Q

What is physical proximity?

A

Importance cue for dominance or intimacy
varies widely between cultures
closer the individual the more intimate

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19
Q

what physical proximity should you have for public space ?

A

> =4m

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20
Q

What physical proximity should you have for social space?

A

1.3-4m

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21
Q

What physical proximity should you have for personal space?

A

0.5-1.3m

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22
Q

What physical proximity should you have for intimate space ?

A

0-0.5m

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23
Q

What is orientation non verbal communication?

A

The position of an individual relative to another

looking down generally infers dominance/ superiority

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24
Q

What does body language tell about communication?

A 
Posture 
Gesture 
Head nods
Facial expression 
Eyes (Pupil, contact, movement)
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25
Q

What is Body posture communication?

A

Signals an individuals emotional state and attitude towards others
Culture influences and fashions are important in interpreting posture

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26
Q

What type of Body language should you have?

A
  • Open body language
  • Appear friendly
  • Lean forward slight to convey feeling that you are interested
  • Maintain good eye contact
  • movement of hands, feet or other parts of body may be used to communicate definite message
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27
Q

What can body gesture be used for?

A

Indicate size or number of described subjects
Point to specific people or objects
Provide emphasis
Give illustration of shape, movement or form

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28
Q

What are facial expression communications?

A

Powerful form of communication.

-The ability of humans to control expressions irrespectively of the emotion.

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29
Q

What do different eyebrow expressions mean?

A 
Fully raised - Disbelief
Half raised- suprise
Relaxed- no comment 
Half lowered- Puzzled 
Fully lowered - angry
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30
Q

What do different mouth expressions mean?

A

Upturned- smile/pleasure

Downturned- frown/displeasure

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31
Q

What parts of eyes show expressions?

A

Pupil size
eye movements
eye contact

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32
Q

What amount of people keep eye contact when speaking?

A

35%

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33
Q

What amount of people keep eye contact when listening ?

A

90%

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34
Q

What does appearance help to communicate ?

A

Personal appearance influences how an individual sees themselves and would like yo be treated by others

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35
Q

Wat type of social techniques are there?

A

Contact
Proximity
Personal space

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36
Q

What type of paralinguistics are there?

A 
Intonation 
Rate of speech
pitch 
volume 
pauses
speech errors
37
Q

What does intonation mean?

A

Changing meaning of sentence where you stress the point

38
Q

What does rate of speech show?

A

Too quick
-nervous, excited confusing

Too slow
-bored, appears disinterested

39
Q

How does pitch effect communication?

A

High pitch when excited -problems for older px who get effected by higher pitchor use if px have hearing problems

40
Q

How does volume effect communication?

A

High volume - important points

to maintain interest

41
Q

When do you use pauses in communication ?

A

Silence to take notes

Pause if giving patient to much information

42
Q

What is synchrony?

A

Adapting non verbal behaviour to match or complement that of patient

43
Q

What is pacing?

A

The movement of the practitioner reflects that of patient

44
Q

How should speech be?

A

Clear and simple

45
Q

What does CLOSER stand for?

A 
Control distractions and interruptions 
Lean forward slight towards patient 
Open and non defensive posture 
Squarely face the patient 
Eye contact as appropriate 
Respect the patients personal space
46
Q

What does communication include?

A

Sharing information, thoughts, feelings with someone else

47
Q

What is a two way process?

A

How the other person responds you sets the scene for what to do next

48
Q

what is the need to communicate?

A 
Non social or biological drives
dependency 
dominance 
sex 
aggression 
self esteem
49
Q

What is non social or biological drive communication ?

A

Communication of information needed to survive

50
Q

What is dependency communication?

A

Drive for acceptance, protection and guidance

51
Q

What is affiliation communication?

A

Drive for affiliation, friendship, intimacy

52
Q

What is dominance communication?

A

A desire for status, recognition, power

53
Q

What is sex communication?

A

A desire to propagate the species

54
Q

What is Self esteem communication?

A

A desire for approval, respect, identity

55
Q

How much does verbal communication account for?

A
56
Q

How much does non verbal communication account for ?

A

> 65%

57
Q

What types of communication do you have ?

A

Verbal and non verbal

58
Q

What is non verbal communication?

A

Physical contact

59
Q

What does non verbal communication show?

A

Can be reassuring, easily misinterpreted

60
Q

What expressions can you have for physical contact?q

A

Expression of intimacy
Expression of reassurance
Expression of aggression

61
Q

What is physical proximity?

A

Importance cue for dominance or intimacy
varies widely between cultures
closer the individual the more intimate

62
Q

what physical proximity should you have for public space ?

A

> =4m

63
Q

What physical proximity should you have for social space?

A

1.3-4m

64
Q

What physical proximity should you have for personal space?

A

0.5-1.3m

65
Q

What physical proximity should you have for intimate space ?

A

0-0.5m

66
Q

What is orientation non verbal communication?

A

The position of an individual relative to another

looking down generally infers dominance/ superiority

67
Q

What does body language tell about communication?

A 
Posture 
Gesture 
Head nods
Facial expression 
Eyes (Pupil, contact, movement)
68
Q

What is Body posture communication?

A

Signals an individuals emotional state and attitude towards others
Culture influences and fashions are important in interpreting posture

69
Q

What type of Body language should you have?

A
  • Open body language
  • Appear friendly
  • Lean forward slight to convey feeling that you are interested
  • Maintain good eye contact
  • movement of hands, feet or other parts of body may be used to communicate definite message
70
Q

What can body gesture be used for?

A

Indicate size or number of described subjects
Point to specific people or objects
Provide emphasis
Give illustration of shape, movement or form

71
Q

What are facial expression communications?

A

Powerful form of communication.

-The ability of humans to control expressions irrespectively of the emotion.

72
Q

What do different eyebrow expressions mean?

A 
Fully raised - Disbelief
Half raised- suprise
Relaxed- no comment 
Half lowered- Puzzled 
Fully lowered - angry
73
Q

What do different mouth expressions mean?

A

Upturned- smile/pleasure

Downturned- frown/displeasure

74
Q

What parts of eyes show expressions?

A

Pupil size
eye movements
eye contact

75
Q

What amount of people keep eye contact when speaking?

A

35%

76
Q

What amount of people keep eye contact when listening ?

A

90%

77
Q

What does appearance help to communicate ?

A

Personal appearance influences how an individual sees themselves and would like yo be treated by others

78
Q

Wat type of social techniques are there?

A

Contact
Proximity
Personal space

79
Q

What type of paralinguistics are there?

A 
Intonation 
Rate of speech
pitch 
volume 
pauses
speech errors
80
Q

What does intonation mean?

A

Changing meaning of sentence where you stress the point

81
Q

What does rate of speech show?

A

Too quick
-nervous, excited confusing

Too slow
-bored, appears disinterested

82
Q

How does pitch effect communication?

A

High pitch when excited -problems for older px who get effected by higher pitchor use if px have hearing problems

83
Q

How does volume effect communication?

A

High volume - important points

to maintain interest

84
Q

When do you use pauses in communication ?

A

Silence to take notes

Pause if giving patient to much information

85
Q

What is synchrony?

A

Adapting non verbal behaviour to match or complement that of patient

86
Q

What is pacing?

A

The movement of the practitioner reflects that of patient

87
Q

How should speech be?

A

Clear and simple

88
Q

What does CLOSER stand for?

A 
Control distractions and interruptions 
Lean forward slight towards patient 
Open and non defensive posture 
Squarely face the patient 
Eye contact as appropriate 
Respect the patients personal space

Cs 2 (23 decks)

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