Communication Vocabulary Flashcards

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1
Q

Active Listening

A

Communication technique to help the receiver better understand the sender

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2
Q

Clarity

A

Being clear, speaking slowly, enunciating words and avoiding overuse of complex language and slang

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3
Q

Communication

A

Process or means by which information is exchanged

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4
Q

Concise

A

Relay only the necessary information; to keep information brief and to the point

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5
Q

Feedback

A

Receiver’s response to a message during a communication

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6
Q

Nonverbal Communication

A

Using body language, expressions and gestures to communicate

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7
Q

Receiver

A

Person interpreting a message in a communication

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8
Q

Sender

A

Person sharing a message in a communication

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9
Q

Verbal Communication

A

Using words and language to communicate

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10
Q

Culturally and Linguistically Appropriate Services (CLAS)

A

Set of 15 standards to provide culturally competent care

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11
Q

Health Literacy

A

Level of health education and understanding a patient has acquired over time

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12
Q

Meaningful Access

A

Process of providing healthcare, education and resources; often starting from the moment a patient calls for a healthcare appointment or walks into the medical facility, and continuing throughout all interactions with healthcare environment.

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13
Q

Patient-Centered Care

A

Provides patients with information and options so they can make an informed decision

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14
Q

Patient Education

A

Provides high-quality health literacy and instructions relevant to patients care plan

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15
Q

Patient Provider

A

Healthcare professional delivering services to a patient (examples include: physician, hospital, nurse practitioner, physician assistant or other staff that can diagnose/prescribe healthcare treatments)

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16
Q

Release of Information (ROI)

A

Needs to be signed in order for patient information to be released to an external provider, caregiver or to anyone other than the patient

17
Q

Right to Health

A

Basic human standard; provides access to the highest achievable health in an affordable, timely and appropriate manner; includes having basic needs met that impact the quality of one’s health

18
Q

Self-Determination

A

A person taking action in their life to get the things they want and need

19
Q

Situation, Background, Assessment and Recommendation (SBAR)

A

Standardized communication tool used by healthcare team members to brief one another and streamline patient care

20
Q

Vaccination

A

Method of administering a small amount of a disease in order to gain immunity and protection and minimize effects and spread of a disease

21
Q

Within Defined Limits (WDL)

A

Minimum and maximum amounts indicating normal patient lab resuslts