Communication Technique Flashcards
Exchanging infos, basic component of human relationship- specifically nurse client relationship
Communication
2 main purpose
To influence others
To obtain information
Communication processes
Sender-encoder -message-decoder-receiver - noise-feedback
Characteristics of communication
Verbal com
Non verbal com
Electronic com
Manner of speech, modifies the feeling (rate, rhythm, tone)
Peace and intonation
Commonly understood words
Avoids shortcut
Simplicity
Exact , using the fewest words necessary
Clarity and brevity
To ensure words are heard , be sensitive
Timing and relevance
Spoken message need to be altered- behavioral cues
Adaptability
Worthiness of belief, trustworthiness, reliability,honesty
Credibility
Lighten the burden, adjust to diffcult and painful situation used with care, reduces stress
Humor
Can be used in healthcare
Schedules n confirming appointments
Reports normal lab results
Conducts client reduction
E- mail
Email is under what com?
Electronic com
Uses body language
Non verbal communication
How the person dresses(indicator of how the person feels)
Personal appearance
The way people carry themselves
Posture gait
Most expressive part of the body
Facial expression
Essential element of facial communication
Eye contact
Gestures are part of?
Non verbal com
Gestures state example
Anxious
Relaxed
Touch
Sign language
