Communication skills: introduction and consent

Question 1

Why is it important to build a rapport with your patient?

Answer 1

-Its crucial in your chosen professions that you are able to develop a good rapport .with patients. This enables the patient to benefit most from interaction.

Question 2

Barriers and enablers of communication?

Answer 2

The construction of a clinical encounter is roughly:

• 60% Non-verbal skills,
• 30% paralinguistic skills e.g. tone pitch, quality of voice,
• 10% Spoken words

Question 3

What percentage of communication types are used in clinical encounters?

Answer 3

• Non-Verbal communication e.g. Body language, gestures, facial expression, eye contact = 60%,
• Paralinguistic skills e.g. Tone, pitch, volume= 30%
• Spoken words= 10%

Question 4

What are some positive ways to encourage someone to share sensitive information.

Answer 4

• Respect,
• Politeness,
• Rapport,
• Listening skills,
• Kindness

Question 5

What are some barriers to communication, what will discourage you with speaking to someone?

Answer 5

• Disrespectful,
• Not a good listener,
• Interrupts a lot,
• Is judgemental.

Question 6

What the 3 key areas to prepare before communicating with patients/ clients.

Answer 6

• Yourself,
• Environment,
• The patient.

Question 7

What is implied and informed consent?

Answer 7

• Informed consent= is consent that is obtained from the patient after they have been told the risks and benefits involved, any alternatives and they fully understand what the procedure involves,
• Implied consent= is consent that is inferred from an individuals actions, rather than explicitly provided

Question 8

Key things about the mental capacity act 2005

Answer 8

• Came into force in England and Wales in 2007,
• Primary purpose is to promote and safeguard decision making within a legal framework,
• Applies to everyone involved in the care, treatment and support of people over age of 16 who are unable to make decisions for themselves,
• All professionals, have a duty to comply with the code of practice

Question 9

5 key principles of Mental Capacity Act 2005?

Answer 9

1) Start by assuming capacity,
2) Do all you can to support a person to make a decision,
3) Unwise decisions are ok,
4) Best interests,
5) Ensure the decision made about the person is the least restrictive option