Communication Skills In Crisis

Question 1

At the very least, nonverbal communication accounts for approximately ____of the total meaning of communication

Answer 1

60%

Question 2

When someone starts to tap their finger showing impatience, it is an nonverbal example of

Answer 2

Gestures

Question 3

The study of personal space and its use is known as

Answer 3

Proxemics

Question 4

What is defined as a mental process of paying close attention and making sense of what is heard

Answer 4

Listening

Question 5

What type of non listening is defined as “fake” listening, that is when a person pretends to be listening but actually is not paying attention at all?

Answer 5

Pseudolistening

Question 6

Which type of nonverbal behavior is most important when dealing with a client in crisis

Answer 6

All of the above