Communication Skills

Question 1

Using body language to communicate

Answer 1

Nonverbal Messages

Question 2

Using words to communicate

Answer 2

Verbal Messages

Question 3

Include the tone, pitch, and pacing of your voice

Answer 3

Paraverbal Messages

Question 4

A brief, succinct statement reflecting the content of the speaker’s message.

Answer 4

Paraphrasing

Question 5

A statement, in a way that conveys understanding, of the feeling that the listener has heard

Answer 5

Reflecting Feeling

Question 6

A statement of the main ideas and feelings to show understanding.

Answer 6

Summarizing

Question 7

Asking open questions to gain information, encourage the speaker to tell her story, and gain clarification.

Answer 7

Questioning

Question 8

Received message is paraphrased back to the sender to verify the correct message was decoded

Answer 8

Active Listening

Question 9

Verbal or nonverbal messages that block communication

Answer 9

Roadblock

Question 10

Nonverbal communication that includes unconscious body movements, gestures, and facial expressions that accompany verbal messages

Answer 10

Body Language

Question 11

Questions that encourage verbalization and response; questions that seek a response beyond a simple yes or no

Answer 11

Open-Ended Questions