Communication Skills Flashcards
1
Q
Verbal
A
Appropriate body language
Speak clearly
Short sentences
Closed questions
2
Q
Non-verbal
A
Gestures
Pointing at objects
Facial expressions
Touch
Active listening
Verbal
Appropriate body language
Speak clearly
Short sentences
Closed questions
Non-verbal
Gestures
Pointing at objects
Facial expressions
Touch
Active listening