Communication Skills

Question 1

What filters to people listen through?

Answer 1

Their perceptions of a situation
Their past experiences
Their assumptions about what a person might be trying to say

Question 2

What types of words do not show bias?

Answer 2

Terms like police officer, firefighter, and workers

Question 3

True/False

Treating people fairly may mean that sometimes they are treated differenly.

Answer 3

True

Question 4

True/False

Research shows that verbal communications is the biggest factor or the communications process.

Answer 4

False

Question 5

True/False
People who attempt to be imtimidating are less successful if the clerk creates nonverbal barriers and actively asserts his or her rights

Answer 5

True

Question 6

True/False

Being task-oriented and explaining court procedures helps defendants to respond more respectfully to court staff.

Answer 6

True

Question 7

True/False

The thoughts and words used are more important than proper punctuation.

Answer 7

False