Communication Process

Question 1

• Process of passing information and understanding from one person to another.
• Process by which message or information is sent from one place or person to another, or the message itself.
• Exchange of information and the expression of feeling that can result in understanding.
• Process of sharing information, especially when this increases understanding between people or groups.

Answer 1

Communication

Question 2

Noun words, meaning common, commonality, or sharing

Answer 2

Communis

Question 3

Verb, meaning make something common.

Answer 3

Communicare

Question 4

From Latin Communis and Communicare

Answer 4

Communication

Question 5

Basic elements of communication

Answer 5

《 ——————— Feedback 《————————-

Sender-》Encoding -》Message -》Decoding -》Receiver

                                   Channel 
                                        |
 |                                   Noise                                      |

Question 6

Forms of communication

Answer 6

1. Verbal
2. Aural
3. Non-verbal
4. Written
5. Visual

Question 7

Forms of communication that define sounds, language, and tone of voice

Answer 7

Verbal

Question 8

Forms of communication that define listening and hearing

Answer 8

Aural

Question 9

Forms of communication that define facial expressions, body language, and posture

Answer 9

Non-verbal

Question 10

Forms of communication that define journals, emails, blogs, and text message

Answer 10

Written

Question 11

Forms of communication that define signs, symbols, and pictures

Answer 11

Visual

Question 12

Oftentimes, our meaning gets lost, twisted, or misunderstood because we haven’t been specific in our communication or we haven’t asked clarifying questions.

Answer 12

Importance of effective communication

Question 13

It enables the receiver to understand our message correctly, thus removing the misinterpretation that would lead to conflicts or arguments.

Answer 13

Effective communication

Question 14

This is crucial when communicating with others one on one, in groups or teams, or when making a professional presentation to an audience.

Answer 14

Effective communication

Question 15

Five principles of communication

Answer 15

1. Be aware of your communication with self and others.
2. Use and interpret verbal messages effectively.
3. Use and interpret nonverbal messages effectively.
4. Listen and respond thoughtfully to others.
5. Adapt messages to others appropriately.

Question 16

• Being present vs. Being mindless during conversations

• Effective communicators are “present”

• Ineffective communicators are “mindless” or “thoughtless” and say/do things they will later regret.

Answer 16

Be aware of your communication with self and others.

Question 17

There are two awareness involves in being aware of your communication with self and others

Answer 17

1. What motivates the person to communicate?
2. How does the person perceive the situation?

Question 18

It asked
What is language?
What is language used in communication?
How important is it to be at least bilingual?

Answer 18

Use and interpret verbal messages effectively

Question 19

Non-verbal communication aka body language includes facial expressions, eye behavior, gestures, posture, etc.

What people see if often more memorable than what they read or hear.

Some body language are understandable with other culture, while other are culture-specific.
EX: SMILING VS. MAKING EYE CONTACT

Answer 19

Use and interpret non-verbal messages effectively.

Question 20

Consider needs, motives, desires, and goals of others
What are they telling you?
What are they not telling you?

Answer 20

Other-oriented

Question 21

How to be OTHER-ORIENTED?

Answer 21

• Ask relevant questions.
• Paraphrase the other person’s message.
• Making non-verbal responses such as leaning forward, nodding the head, or making eye contact.

Question 22

• other-oriented - Consider needs, motives, desires, and goals of others
What are they telling you?
What are they not telling you?

• Ask relevant questions.
• Paraphrase the other person’s message.
• Making non-verbal responses such as leaning forward, nodding the head, or making eye contact.

Answer 22

Listen and respond thoughtfully to others.

Question 23

• No more ONE-SIZE-FITS-ALL approach.
• Tailor-fit the message to the audience:

1. Composed the message in a way that will make sense to the audience.
2. Put your feet in the others person’s shoes.
3. Adapt the other person’s personality.

Answer 23

Adapt messages to others appropriately