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PURPOSIVE COMMUNICATION (PC) > COMMUNICATION PRINCIPLES, PROCESSES, AND ETHICS > Flashcards

COMMUNICATION PRINCIPLES, PROCESSES, AND ETHICS Flashcards

1
Q

is a process of exchanging verbal and/or non-verbal information between two or more people who can be either the speaker or the receiver of messages.

A

Communication

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2
Q

What are the three purposes of communication

A

To inform
To Persuade
To Entertain

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3
Q

What are the forms of Communication?

A

Written Communication
Verbal Communication
Non-Verbal Communication
Visuals

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4
Q

involves texts or words encoded and transmitted through memos, letters, reports, on-line chat, short message service or SMS, electronic mail or e-mail, journals, and other written documents.

A

Written Communication

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5
Q

involves an exchange of information through face-to-face, audio and/or video call or conferencing, lectures, meetings, radio, and television.

A

Verbal Communication

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6
Q

involves the use of the following to convey or emphasize a message of information.

A

Non-Verbal Communication

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7
Q

What are the examples of written communication?

A

memos, letters, reports, on-line chat, short message service or SMS, electronic mail or e-mail, journals, and other written documents.

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8
Q

What are the Examples of Verbal Communication?

A

face-to-face, audio and/or video call or conferencing, lectures, meetings, radio, and television.

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9
Q

What are the examples of Non-Verbal Communication?

A

Voice
Body Language
Personal Space/ Distance
Personal Appearance
Visuals

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10
Q

this includes tone, speech rate, pitch, pauses, and volume.

A

Voices

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11
Q

this includes facial expressions, gesture, postures, and eye contact.

A

Body Language

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12
Q

this refers to an area of space and distance that a person from a different culture, personality, age, sex, and status adopts and puts for another person.

A

Personal Space/ Distance

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13
Q

this refers how a person presents himself/herself to a particular situation, whether formal or informal.

A

Personal Appearance

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14
Q

involve the use of images, graphs, charts, logos, and maps.

A

Visuals

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15
Q

Communication can be: Two?

A

Intended Communication
Unintended Communication

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16
Q

refers to planning what and how you communicate your ideas to other people who are older than you are or who occupy a higher social or professional position.

A

Intended Communication

17
Q

happens when you unintentionally send non-verbal messages to people you are communicating with, or when you suddenly make negative remarks out of frustration or anger.

A

Unintended Communication

18
Q

Communication is a complex process that requires you to: 7

A

1.Know your audience
2.Determine your purpose
3.Identify your topic
4.Expect objections
5.Establish credibility with your target audience
6.Present information clearly and objectively
7.Develop a practical, useful way to seek for 8.feedback

19
Q

The communication process involves elements such as: 6

A

Source
Message
Encoding
Channel
Decoding
Receiver
feedback
context
barrier

20
Q

the speaker or sender of a message.

A

Source

21
Q

the message, information, or ideas from the source or speaker.

A

Message

22
Q

the process of transferring the message.

A

Encoding

23
Q

the means to deliver a message such as face-to-face conversations, telephone calls, e-mails, and memos, among others.

A

Channel

24
Q

the process of interpreting an encoded message.

A

Decoding

25
Q

the recipient of the message.

A

Receiver

26
Q

the reactions or responses of the receiver to the message from the sender.

A

Feedback

27
Q

the situation or environment in which communication takes place.

A

Context

28
Q

the factors which may affect the communication process. The following are the examples of barriers:

A

Barriers

29
Q

What are the 6 types of Barriers?

A

Culture
Individual Difference
Language use
Noise
Past Experiences
Status

30
Q

what are the two processes of communication?

A

One-Way Process
Two- Way Process

31
Q

the sender is active while the receiver is passive during the communication process. (Shannon-Weaver Model of Communication)

A

One-Way Process

32
Q

the messages, information, or ideas are sent and received at the same time. Hence, the sender and the receiver become active during the process, and both serve as communicators. (Transactional Model of Communication)

A

Two-Way Process

33
Q

What are the 6 Communication Ethics?

A

1.Uphold integrity.
2.Respect diversity of perspective and privacy.
3.Observe freedom of expression effectively.
4.Promote access to communication.
5.Be open-minded.
6.Develop your sense of accountability.

34
Q

WHAT ARE THE 7 GUIDELINES FOR EFFECTIVE COMMUNICATION?

A

1.Be clear with your purpose.
2.Support your message with facts.
Be concise.
3.Provide specific information in your feedback.
4.Adjust to the needs, interests, values, and 5.beliefs of your audience.
6.Observe communication ethics.
7.Be your natural self and appear very confident.

PURPOSIVE COMMUNICATION (PC) (2 decks)

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