COMMUNICATION PRINCIPLES, PROCESSES, AND ETHICS Flashcards
is a process of exchanging verbal and/or non-verbal information between two or more people who can be either the speaker or the receiver of messages.
Communication
What are the three purposes of communication
To inform
To Persuade
To Entertain
What are the forms of Communication?
Written Communication
Verbal Communication
Non-Verbal Communication
Visuals
involves texts or words encoded and transmitted through memos, letters, reports, on-line chat, short message service or SMS, electronic mail or e-mail, journals, and other written documents.
Written Communication
involves an exchange of information through face-to-face, audio and/or video call or conferencing, lectures, meetings, radio, and television.
Verbal Communication
involves the use of the following to convey or emphasize a message of information.
Non-Verbal Communication
What are the examples of written communication?
memos, letters, reports, on-line chat, short message service or SMS, electronic mail or e-mail, journals, and other written documents.
What are the Examples of Verbal Communication?
face-to-face, audio and/or video call or conferencing, lectures, meetings, radio, and television.
What are the examples of Non-Verbal Communication?
Voice
Body Language
Personal Space/ Distance
Personal Appearance
Visuals
this includes tone, speech rate, pitch, pauses, and volume.
Voices
this includes facial expressions, gesture, postures, and eye contact.
Body Language
this refers to an area of space and distance that a person from a different culture, personality, age, sex, and status adopts and puts for another person.
Personal Space/ Distance
this refers how a person presents himself/herself to a particular situation, whether formal or informal.
Personal Appearance
involve the use of images, graphs, charts, logos, and maps.
Visuals
Communication can be: Two?
Intended Communication
Unintended Communication
refers to planning what and how you communicate your ideas to other people who are older than you are or who occupy a higher social or professional position.
Intended Communication
happens when you unintentionally send non-verbal messages to people you are communicating with, or when you suddenly make negative remarks out of frustration or anger.
Unintended Communication
Communication is a complex process that requires you to: 7
1.Know your audience
2.Determine your purpose
3.Identify your topic
4.Expect objections
5.Establish credibility with your target audience
6.Present information clearly and objectively
7.Develop a practical, useful way to seek for 8.feedback
The communication process involves elements such as: 6
Source
Message
Encoding
Channel
Decoding
Receiver
feedback
context
barrier
the speaker or sender of a message.
Source
the message, information, or ideas from the source or speaker.
Message
the process of transferring the message.
Encoding
the means to deliver a message such as face-to-face conversations, telephone calls, e-mails, and memos, among others.
Channel
the process of interpreting an encoded message.
Decoding
the recipient of the message.
Receiver
the reactions or responses of the receiver to the message from the sender.
Feedback
the situation or environment in which communication takes place.
Context
the factors which may affect the communication process. The following are the examples of barriers:
Barriers
What are the 6 types of Barriers?
Culture
Individual Difference
Language use
Noise
Past Experiences
Status
what are the two processes of communication?
One-Way Process
Two- Way Process
the sender is active while the receiver is passive during the communication process. (Shannon-Weaver Model of Communication)
One-Way Process
the messages, information, or ideas are sent and received at the same time. Hence, the sender and the receiver become active during the process, and both serve as communicators. (Transactional Model of Communication)
Two-Way Process
What are the 6 Communication Ethics?
1.Uphold integrity.
2.Respect diversity of perspective and privacy.
3.Observe freedom of expression effectively.
4.Promote access to communication.
5.Be open-minded.
6.Develop your sense of accountability.
WHAT ARE THE 7 GUIDELINES FOR EFFECTIVE COMMUNICATION?
1.Be clear with your purpose.
2.Support your message with facts.
Be concise.
3.Provide specific information in your feedback.
4.Adjust to the needs, interests, values, and 5.beliefs of your audience.
6.Observe communication ethics.
7.Be your natural self and appear very confident.
