Communication - part 1

Question 1

What is situated communication?

Answer 1

Situated communication happens in a particular environment or socio cultural context

Question 2

What is relational communication?

Answer 2

When you take into account the type of people you are speaking to and the purpose of the communication

Question 3

What is transactional communication?

Answer 3

Communication is a two way street you must adapt to one another as the conversation progresses

Question 4

What are some barriers to effective communication?

Answer 4

• noise
• channel overload
• information overload
• semantic interference
• emotional interference
• written work is not edited

Question 5

How can you overcome communication barriers?

Answer 5

• be purposeful
• be a good reader and listener
• be context sensitive
• be proactive

Question 6

What are proxemics?

Answer 6

how close or far away the person you are talking to is, and how it impacts how you get your message across

Question 7

What are chronemics?

Answer 7

• your use of time
• how punctual you are
• your ability to listen for long periods of time
• pace of conversation
• how the message is received

Question 8

What are vocalics?

Answer 8

Non-verbal qualities; crying, yelling, volume or slang

Question 9

What are kinesics?

Answer 9

Body language; facing the person you are talking to, eye contact, posture, facial expressions, etc.

Question 10

What is upward communication flow?

Answer 10

Movement of info from subordinates → superiors

- Important to create a working climate where opinions and ideas can be shared freely with all people in a workplace

Question 11

What is downward communication flow?

Answer 11

Movement of info from superiors → subordinates

- used to clarify strategy, policy or expectations as well as boost moral and instill a feeling of loyalty

Question 12

What is horizontal communication flow?

Answer 12

Movement of info that enables at the same level to share ideas

Question 13

What is ethnocentrism?

Answer 13

The tendency to make false assumptions based on the limited experience that one’s own culture or ethinic group is superior to others

Question 14

What is high culture context?

Answer 14

Communication relies heavily on non-verbal, contextual and shared cultural meanings

Question 15

What is low culture context?

Answer 15

Meaning is created through the literal content of the message, rather than how it is said

Question 16

What are five ways to bridge the gap between different cultures?

Answer 16

• Show Respect
• Gain knowledge and develop awareness
• Avoid negative judgments
• Cultivate a work environment that values diversity
• Ask questions to seek common ground