Communication & Negotiation Flashcards
1
Q
How would you prepare for a negotiation (agree, prep, decisions, positions, approach, walk)?
A
- Agree your client’s objectives and negotiating strategy before starting the negotiations
- Detailed research and preparation
- Deciding what points you can concede on and which are non-negotiable
- Understand the other party’s position
- Develop a partnership/collaborative approach, rather than an adversarial approach
- Walk away when you need to
2
Q
What key skills are useful for effective teamworking?
A
- Establish team goals
- Communicate expectations
- Encourage cohesion between team members
- Leverage team member’s strengths
- Recognise and encourage collaborative behaviour
3
Q
What are four different negotiating styles?
A
Competing
Collaborating
Compromising
Accommodating