communication management theory Flashcards
What is Communication Privacy Management (CPM) Theory?
A theory that explains how people manage the balance between concealing and revealing private information in relationships.
What type of research approach does CPM follow?
Empirical/Positivistic & Interpretive – it aims to explain, understand, and predict human behavior.
What is the main tension in CPM?
The contradiction between wanting privacy and wanting to share personal information to build relationships.
What are the key assumptions of CPM?
Humans are choice makers – We decide when to share or withhold information.
Humans are rule followers – We follow learned rules about privacy.
Rules & choices are based on self and others – Context matters.
Humans have contradictory needs – The need for privacy vs. the need for connection.
What is a private disclosure in CPM?
Sharing private information, either about oneself or others, based on specific rules.
What are the five core principles of CPM?
Ownership – People perceive they own private information.
Control – People create boundaries to regulate sharing.
Rules – Guidelines determine what info is shared.
Co-ownership – Information can be shared and managed collectively.
Turbulence – Disruptions in privacy boundaries can create conflicts.
What are core criteria in rule development?
Stable rules that operate across contexts (e.g., a person with an STI may choose to keep that information private).
What are catalyst criteria in rule development?
Changing conditions that affect disclosure (e.g., entering a relationship may prompt sharing STI status).
Where do people learn privacy rules from?
Socialization – Learning from family, culture, or society.
Negotiation – Developing new privacy rules with others.
What is co-ownership in CPM?
When private information is shared with someone else, creating a collective boundary of privacy.
What is boundary coordination in CPM?
Deciding how co-owned information is managed, including who else can know.
What is boundary turbulence in CPM?
Conflicts over privacy expectations that arise when co-owners of information disagree on boundaries.
What are the three types of privacy dilemmas in CPM?
Accidental – Inadvertently discovering private information.
Confidant – Being told private information unexpectedly.
Illicit – Discovering information through spying or snooping.
What are the main goals of CPM?
To explain, understand, and predict how people manage private information.
Why is CPM considered to have high heurism and utility?
Heurism: It applies to various real-world situations.
Utility: It helps understand and improve communication about privacy in relationships.
