Communication & Leadership Review Flashcards
1
Q
Ability to influence people
A
Leadership
2
Q
Leaders who do not listen to others, make all decisions, controlling
A
Autocratic
3
Q
Hands-off approach to leadership, leaders who choose not to lead
A
Laisse-Faire
4
Q
Often the best kind of leader, listens to other people’s decisions, and encourages the exchange of ideas
A
Democratic
5
Q
Over HALF of employees’ time is spent __________________
A
Listening
6
Q
Listening, speaking, and other activities
A
Communication
7
Q
Most common form of written communication
A
8
Q
Most common form of communication
A
Face to Face
9
Q
absorbing what a person is saying and responding
A
Active Listening
10
Q
information acquired by observing rather than listening to people
A
Non-verbal cues
