Communication + Informatics

Question 1

What is communication?

Answer 1

any means of exchanging information or feelings between two or more individuals; a basic component of human relationships

Question 2

What does face to face communication involve?

Answer 2

A sender, a message, a receiver, and a response or feedback

Question 3

What are the modes of communication?

Answer 3

Verbal communication, nonverbal communication, electronic communication, written communication

Question 4

Pace and Intonation

Answer 4

The pace or rhythm and intonation in which it is delivered. Intonation or inflection can express excitement, joy, anger, sadness, or amusement. The pace or tempo of speech may indicate interest, boredom, anxiety, or fear.

Question 5

Simplicity

Answer 5

Simplicity of speech refers to using commonly understood words in a way that promotes understanding for the person receiving the information. The use of non-medical verbiage.

Question 6

Clarity and Brevity

Answer 6

The use of clarity, saying exactly what is meant, and brevity, using the fewest words needed to convey the message, results in a clear and simple message.

Question 7

Timing and Relevance

Answer 7

Relevance: the message being delivered should relate to the person or interests of the person receiving it and requires nurses to be sensitive to a patient’s needs and concerns

Timing: the timing needs to be appropriate to guarantee that the words are heard and understood.

Question 8

Adaptability

Answer 8

Nurses must alter spoken messages in response to behavioral cues from the patient. This adjustment is referred to as adaptability.

Question 9

Credibility

Answer 9

is the quality of being trustworthy, truthful, and reliable; being honest, consistent, and dependable

Question 10

Humor

Answer 10

Humor can be used to help patients find a brief emotional release during difficult or painful situations.

Question 11

Nonverbal communication

Answer 11

body language; nonverbal behaviors are less consciously controlled than verbal behavior; Nonverbal communication has the ability to either support (congruence) or contradict (incongruence) what is expressed verbally

Question 12

Patients with Altered Thought Processes

Answer 12

altered thought processes; Their nonverbal communication may or may not be congruent with what they are trying to express.

Question 13

Benefits of electronic communication

Answer 13

Additional benefits of email include increased efficiency, strengthened patient–provider communications, and informed decision making.

Question 14

Disadvantages of electronic communication

Answer 14

The main disadvantage of electronic communications methods is the heightened risk to patient confidentiality; Another disadvantage is one of socioeconomics. Not everyone has a computer or a cell phone capable of accessing the internet.

Question 15

When Not to Use Electronic Communications Media

Answer 15

Information must be communicated urgently. Diagnostic findings are abnormal. Information to be relayed is highly confidential.

Question 16

Advocacy

Answer 16

Communication among nurses, patients, and physicians is a key component of effective healthcare.

Question 17

Comfort

Answer 17

Pain → communication ability. Impaired communication may ↓ ability to report pain.

Question 18

Grief and Loss

Answer 18

Grief or loss can adversely affect the way in which an individual communicates.

Question 19

Active listening

Answer 19

involves fully concentrating on both the content and emotion of a person’s message, rather than just passively hearing the words a person says.