Communication in Nursing

Question 1

Describe the elements in the Communication process 7

Answer 1

1. Sender · 2. Receiver · 3. Message · 4. Channel · 5. Noise · 6. Feedback · 7. Context.

Question 2

What is Nonverbal communication in the hospital environment? 9

Answer 2

Body language, Touch, eye contact, facial expression, eye contact, gait, gestures, physical appearance sounds, silence

Question 3

Forms of communication 4

Answer 3

Verbal, Non-verbal, touch, written, visual

Question 4

Levels of communication? 3

Answer 4

Intrapersonal- self talk, Interpersonal- between two or more people with goal to exchange a message, and group communication- small group or organisational group communication

Question 5

Factors influencing communication 8

Answer 5

Values, Environment, sex, territoriality, Mental, physical and emotional state, sociocultural differences, roles and responsibilities.

Question 6

What is the Nursing Process? 5

Answer 6

Assessing, Diagnosing, Outcome Identification and Planning, Implementing and Evaluating.

Question 7

Hand off Communication SBAR, explain

Answer 7

Situation, Background, Assessment and Reccomedations.

Question 8

What are the barriers to communication?

Answer 8

Physical, Environment, Language, Psychological, Interpersonal, Cultural backgrounds, emotional barriers, gender barriers Noise- factors that distort the message eg, pain, discomfort, health status, feelings, cultural barriers, television, radio etc.

Question 9

What is Nonverbal communication in the hospital environment?

Answer 9

Body language, Touch, eye contact, facial expression, posture, gait, gestures, physical appearance, mode of grooming, sounds, silence

Question 10

Factors promoting effective communication in the helping relationship

Answer 10

dispositional traits like friendliness, warmth, openness and respect, empathy, daringness, trust \ Rapport Builders- create privacy, and comfortable environment, confidentiality and patient vs task focus.

Question 11

What are patient interview techniques to use when you need more information?

Answer 11

Open ended Qs and As for a wide array of answers, and reflective question or comment

Question 12

What are patient interview techniques to use when you need clarity?

Answer 12

Clarifying question and comment/// Directing Question or comment