Communication Guidance Flashcards
What is the opening question?
A question that identifies the problem that a patient wishes to address.
Listen to their opening statement without interrupting.
How should you target your questions?
Use open questions first (story telling).
Use closed questions for more specific details.
Investigate red flag symptoms, and clarify unclear sections.
What are leading questions?
A question that subtly prompts the respondent to answer in a particular way.
Undesirable, as they restrict speech.
They can be assumptive or presumptive.
What is signposting?
Progresses the consultation from one section to another, explaining the reasoning and what to expect. It allows for sharing thoughts and asking for consent.
Introduction –> information collecting.
Open questions –> closed questions.
Difference parts of the history.
Into the physical examination.
Into explanation and planning.
How do you close a consultation?
Signpost the rest of the consultation.
Quickly summarise.
Move on to the clinical examination, where an introduction is appropriate.
Be concise and avoid medical jargon.
