COMMUNICATION FOR WORK PURPOSES Flashcards
has brought changes in business, health, education, politics and even communication. The birth of cultural diversity within the workforce led companies to be mindful of the importance of communication in the workplace.
globalization
2 forms of global communication
internal and external
refer to messages sent to an audience outside of the company including all the communications practiced by employees of the company.
inernal communication
Includes communications sent to individuals or groups not affiliated with the company. It could either be national or international, but most the time international
external communication
are written records of meetings conducted by a group.
minutes
If used during follow-up meeting: It serves as a reminder of the tasks assigned to particular participants
minutes
are short, formal internal communication of an organization
memos
Purpose: They convey information regarding problems or solutions to problems (e.g.. Changes in policy, price increases, etc.)., calls for action (e.g.. Attending a meeting, changing a current production procedure, etc), and announcements (e.g.. Employer promotion upcoming seminars, etc)
memo
a formal communication used by a company for internal or external purposes
business letters
You can find the complete address of the sender in the _____. Usually companies have customized papers with or soft copy of their ____
heading
In this part, you have three lines. On the first line, you need to write the complete name of the recipient. On the second line, identify the position of the person. On the third line, write the complete address of the company.
inside address
INSIDE ADDRESS
On the first line, you need to write the complete ___ of the recipient. On the second line, identify the ____ of the person. On the third line, write the complete of the company.
name; position; address
You are going to address the recipient on this line. You start by writing the abbreviation for the appropriate designation of the person, followed by the surname. End it with a colon.
SALUTATION
This part is where you indicate the purpose of the letter for the information of the recipient. Remember that your letter is not the only letter he/she received every day, so state the reason for your letter at the start.
INTRODUCTION
The body contains all the supporting details for your letter. This part can utilize more than one paragraph depending To the message you want to impart, but remember that your letter should not be burdensome to read.
BODY
This part shows your appeal or call for action.
CONCLUSION
You should end your letter according to your relationship with the recipient. Do not use endearing words if you do not have an intimate relationship with the recipient. Always maintain formality until the end of the letter.
COMPLIMENTARY CLOSE
Write your complete name on the first line and indicate your designation on the next line.
SIGNATURE LINE
a document that discloses details of an unpremeditated event that happened in the workplace.
INCIDENT REPORT
Find the events that lead to the incident, are involved in the incident, and are immediately following the incident.
DETERMINE THE SEQUENCE
Make a thorough investigation of the causes of the accident. Include factors that contributed to the accident.
ANALYZE
Endorse corrective actions or suggestions for future use.
Be honest and accurate when writing an incident report. Do not let your bias against the person influence your report. An inaccurate and biased incident report may cause the dismissal or suspension of people who do not deserve them.
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