Communication Final

Question 1

Production of message by sender

Answer 1

Encoding

Question 2

Receiver interprets message

Answer 2

Decoding

Question 3

Making eye Contact, recognizing cultural differences are both key points of

Answer 3

Effective communication

Question 4

Families are the biggest influence on patients who are

Answer 4

terminally ill

Question 5

Questions that allow patients to elaborate are known as

Answer 5

Open ended questions

Question 6

The communication cycle includes

Answer 6

Sender, open ended questions, receiver

Question 7

Yes or no question

Answer 7

Closed ended questions

Question 8

A collection of techniques that prioritize the physical, mental and emotional well-being of patients

Answer 8

Therapeutic communication

Question 9

Effective patient education techniques and benefits include

Answer 9

All the all of these would be considered effective patient education
allowing patients to answer in their own words
making sure printed material doesn’t exceed sixth grade reading level
only giving patients information they can understand

Question 10

In Maslow’s Hierarchy of needs, the first step that includes air, water, shelter, sleep and clothing is called

Answer 10

Psychological needs

Question 11

Maslow Hierarchy of need step that states people needs friendship, intimacy, family and sense of connection is

Answer 11

Love and belonging

Question 12

Just to find some thing with attitude or logical reasons

Answer 12

Rationalization

Question 13

Returning to a former, less development state

Answer 13

Regression 

Question 14

Persons redirects negative emotion and one thing to less threatening thing

Answer 14

Displacement

Question 15

Displacing one’s feelings onto a different person, animal or object

Answer 15

Projection

Question 16

Feelings of compassion or awareness of another person suffering

Answer 16

Sympathizing

Question 17

Understanding a person suffering by putting yourself in their shoes

Answer 17

Empathizing

Question 18

Briefly reviewing information with patients to determine a patient’s understanding

Answer 18

Summarizing

Question 19

Body language

Answer 19

Nonverbal communication

Question 20

Preconceived opinion not based on fact, experience or reasons

Answer 20

Prejudiced

Question 21

Opinion without reason or foundation

Answer 21

Bias

Question 22

The study of the way a body moves as a form of nonverbal communication

Answer 22

Kenesics

Question 23

Difficulty speaking

Answer 23

Dysphonia

Question 24

An unjust prejudicial treatment of a person or a group of people based on a race age sex

Answer 24

Discrimination

Question 25

Ways to handling an upset patient tactfully and professionally include all but which of the following

Answer 25

Do not deal with the patient directly, and pass them along to someone else

Question 26

When there is a language barrier with the patient, which of the following is the correct way to handle the situation

Answer 26

All of these are correct get a professional translator print materials in the patient’s first language allow a bilingual family member to translate

Question 27

Patient education does not encourage patient compliance true or false

Answer 27

False

Question 28

Rebuilds and repairs body tissue

Answer 28

Protein 

Question 29

Primary source of bodies energy

Answer 29

Carbohydrates

Question 30

Helps body absorb vitamins A, D, E, and K

Answer 30

Fats

Question 31

Builds bones and teeth, aids in clotting and helps nerve and muscle function

Answer 31

Calcium

Question 32

Trace mineral that helps with immune system and healing of tissue

Answer 32

Zinc

Question 33

Protect against cell damage

Answer 33

Selenium

Question 34

Major company of hemoglobin (type of proteins that carries oxygen to body tissue)

Answer 34

Iron

Question 35

Helps with joint pain and pain management

Answer 35

Glucosamine chondroiton

Question 36

Antioxidant that protects against free radicals

Answer 36

Vitamin E

Question 37

Diverticulosis and IBS

Answer 37

Fiber

Question 38

Starting point for making hormones that regulate blood clotting, concentration and relaxation of artery walls and inflammation

Answer 38

Omega-3 fatty acids

Question 39

Improves heart health and lowers risk of certain types of cancers

Answer 39

L lycopene

Question 40

Vitamins A, D, E and K can accumulate in the body and is stored in fat cells

Answer 40

Fat soluble vitamins

Question 41

Vitamins B&C can be replenished daily and are required for growth and development

Answer 41

Water soluble vitamins

Question 42

Sodium calcium potassium chloride phosphate and magnesium

Answer 42

Electrolytes

Question 43

To think deeply and carefully about

Answer 43

Reflecting

Question 44

A close and harmonist relationship

Answer 44

Rapport

Question 45

Difficulty swallowing

Answer 45

Dysphagia

Question 46

Little to no hearing in one or both ears

Answer 46

Anacusis

Question 47

By repeating phrases back to the patient

Answer 47

Paraphrasing

Question 48

Final step in communication process to ensure receiver has understood the message

Answer 48

Feedback

Question 49

Anything that inhibits or distracts from effective communication

Answer 49

Noise

Question 50

Barriers to effective communication include

Answer 50

All of these can be barriers to effective communication education bias pain comprehension age anxiety

Question 51

CAM (complementary and alternative medicine) include all but which of the following

Answer 51

Medication

Question 52

The five stages of grief (in order )are

Answer 52

Denial, anger, bargaining, depression, acceptance

Question 53

Interprofessional communication and office etiquette includes

Answer 53

All of these are interprofessional communication in office etiquette not drawing conclusions, keeping the boss informed not criticizing the boss supporting coworkers feelings asking for clarification, avoiding gossip

Question 54

Occur when MA doesn’t offer advice or gift assistance body language is included

Answer 54

Active listening

Question 55

Type of teaching mechanism when you describe a teaching point and demonstrate it and then the patient demonstrates it

Answer 55

Participatory patient education

Question 56

This type of patient education should always be done face to face

Answer 56

STI education

Question 57

The purpose of a TDD phone system is

Answer 57

For total and partial hearing loss as well speech impairment

Question 58

The first thing you should do when you encounter a patient is

Answer 58

Introduce yourself

Question 59

It is important to always address a patient with a the pronouns they prefer true or false

Answer 59

True

Question 60

Andadvance directive that states a persons end of life wishes

Answer 60

Living will

Question 61

The way a person looks, behaves and conducts himself

Answer 61

Demeanor

Question 62

Which of the following types of diets and its definition it’s not true

Answer 62

Full liquid includes juice, puréed food, Jell-O and milkshakes

Question 63

Signs of eating disorders are over are overuse of laxatives and diet do you Retix excess excessive exercise, vomiting, and healthy appearance true or false

Answer 63

False

Question 64

Energy, body temperature regulation, blood pressure regulation, digestive and joint health are signs of

Answer 64

Drinking plenty of water