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medical specialty procedure final > Communication Final > Flashcards

Communication Final Flashcards

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USMLE® Step 1 flashcards
1
Q

Production of message by sender

A

Encoding

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2
Q

Receiver interprets message

A

Decoding

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3
Q

Making eye Contact, recognizing cultural differences are both key points of

A

Effective communication

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4
Q

Families are the biggest influence on patients who are

A

terminally ill

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5
Q

Questions that allow patients to elaborate are known as

A

Open ended questions

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6
Q

The communication cycle includes

A

Sender, open ended questions, receiver

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7
Q

Yes or no question

A

Closed ended questions

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8
Q

A collection of techniques that prioritize the physical, mental and emotional well-being of patients

A

Therapeutic communication

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9
Q

Effective patient education techniques and benefits include

A

All the all of these would be considered effective patient education
allowing patients to answer in their own words
making sure printed material doesn’t exceed sixth grade reading level
only giving patients information they can understand

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10
Q

In Maslow’s Hierarchy of needs, the first step that includes air, water, shelter, sleep and clothing is called

A

Psychological needs

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11
Q

Maslow Hierarchy of need step that states people needs friendship, intimacy, family and sense of connection is

A

Love and belonging

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12
Q

Just to find some thing with attitude or logical reasons

A

Rationalization

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13
Q

Returning to a former, less development state

A

Regression 

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14
Q

Persons redirects negative emotion and one thing to less threatening thing

A

Displacement

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15
Q

Displacing one’s feelings onto a different person, animal or object

A

Projection

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16
Q

Feelings of compassion or awareness of another person suffering

A

Sympathizing

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17
Q

Understanding a person suffering by putting yourself in their shoes

A

Empathizing

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18
Q

Briefly reviewing information with patients to determine a patient’s understanding

A

Summarizing

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19
Q

Body language

A

Nonverbal communication

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20
Q

Preconceived opinion not based on fact, experience or reasons

A

Prejudiced

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21
Q

Opinion without reason or foundation

A

Bias

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22
Q

The study of the way a body moves as a form of nonverbal communication

A

Kenesics

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23
Q

Difficulty speaking

A

Dysphonia

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24
Q

An unjust prejudicial treatment of a person or a group of people based on a race age sex

A

Discrimination

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25
Q

Ways to handling an upset patient tactfully and professionally include all but which of the following

A

Do not deal with the patient directly, and pass them along to someone else

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26
Q

When there is a language barrier with the patient, which of the following is the correct way to handle the situation

A

All of these are correct
get a professional translator
print materials in the patient’s first language
allow a bilingual family member to translate

27
Q

Patient education does not encourage patient compliance true or false

A

False

28
Q

Rebuilds and repairs body tissue

A

Protein 

29
Q

Primary source of bodies energy

A

Carbohydrates

30
Q

Helps body absorb vitamins A, D, E, and K

A

Fats

31
Q

Builds bones and teeth, aids in clotting and helps nerve and muscle function

A

Calcium

32
Q

Trace mineral that helps with immune system and healing of tissue

A

Zinc

33
Q

Protect against cell damage

A

Selenium

34
Q

Major company of hemoglobin (type of proteins that carries oxygen to body tissue)

A

Iron

35
Q

Helps with joint pain and pain management

A

Glucosamine chondroiton

36
Q

Antioxidant that protects against free radicals

A

Vitamin E

37
Q

Diverticulosis and IBS

A

Fiber

38
Q

Starting point for making hormones that regulate blood clotting, concentration and relaxation of artery walls and inflammation

A

Omega-3 fatty acids

39
Q

Improves heart health and lowers risk of certain types of cancers

A

L lycopene

40
Q

Vitamins A, D, E and K can accumulate in the body and is stored in fat cells

A

Fat soluble vitamins

41
Q

Vitamins B&C can be replenished daily and are required for growth and development

A

Water soluble vitamins

42
Q

Sodium calcium potassium chloride phosphate and magnesium

A

Electrolytes

43
Q

To think deeply and carefully about

A

Reflecting

44
Q

A close and harmonist relationship

A

Rapport

45
Q

Difficulty swallowing

A

Dysphagia

46
Q

Little to no hearing in one or both ears

A

Anacusis

47
Q

By repeating phrases back to the patient

A

Paraphrasing

48
Q

Final step in communication process to ensure receiver has understood the message

A

Feedback

49
Q

Anything that inhibits or distracts from effective communication

A

Noise

50
Q

Barriers to effective communication include

A

All of these can be barriers to effective communication
education bias
pain comprehension
age anxiety

51
Q

CAM (complementary and alternative medicine) include all but which of the following

A

Medication

52
Q

The five stages of grief (in order )are

A

Denial, anger, bargaining, depression, acceptance

53
Q

Interprofessional communication and office etiquette includes

A

All of these are interprofessional communication in office etiquette
not drawing conclusions, keeping the boss informed
not criticizing the boss supporting coworkers feelings
asking for clarification, avoiding gossip

54
Q

Occur when MA doesn’t offer advice or gift assistance body language is included

A

Active listening

55
Q

Type of teaching mechanism when you describe a teaching point and demonstrate it and then the patient demonstrates it

A

Participatory patient education

56
Q

This type of patient education should always be done face to face

A

STI education

57
Q

The purpose of a TDD phone system is

A

For total and partial hearing loss as well speech impairment

58
Q

The first thing you should do when you encounter a patient is

A

Introduce yourself

59
Q

It is important to always address a patient with a the pronouns they prefer true or false

A

True

60
Q

Andadvance directive that states a persons end of life wishes

A

Living will

61
Q

The way a person looks, behaves and conducts himself

A

Demeanor

62
Q

Which of the following types of diets and its definition it’s not true

A

Full liquid includes juice, puréed food, Jell-O and milkshakes

63
Q

Signs of eating disorders are over are overuse of laxatives and diet do you Retix excess excessive exercise, vomiting, and healthy appearance true or false

A

False

64
Q

Energy, body temperature regulation, blood pressure regulation, digestive and joint health are signs of

A

Drinking plenty of water

medical specialty procedure final (2 decks)

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